EPSON Preferred

®
SM

Limited Warranty Program for the

Epson® WorkForce® Enterprise Series Printers

Toll-Free Phone Number

Priority Technical Support

Security and Peace of Mind

On-Site Repair
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Welcome and Congratulations
Congratulations on your purchase of an Epson® WorkForce® Enterprise Series printer. Your printer is
designed to provide consistent high-quality output in the business-printing environment. To ensure your
complete satisfaction with its performance, Epson is pleased to include the Epson PreferredSM Limited
Warranty Plan described in this document.

This limited warranty plan includes priority toll-free technical phone support and other services as noted
under “Terms and Conditions—Limited Warranty for Commercial Products.” Should you have a question or
experience a problem with your printer, simply call the exclusive Epson Preferred toll-free number and
select the technical support option as described in this booklet. Please have your serial number available
for the technical support specialist. Since it’s an exclusive number, your call will be answered promptly.
Additional service programs may be available through your reseller

Once again, congratulations and welcome to the Epson Preferred Family.

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For Epson Preferred Terms and Conditions
Technical Support Limited Warranty for Commercial
Products
Follow these easy steps to obtain technical
support. I. What Is Covered: Epson America, Inc.
(“Epson”) warrants to the first end-user customer
Step 1: Have your serial number available: that the Epson® WorkForce® Enterprise Series
printer covered by this limited warranty statement,
___________________________ if purchased and used in the United States,
Canada, or Puerto Rico, will conform to the
Step 2: Call toll-free (866) 212-8743 (U.S. and manufacturer’s specifications and will be free from
Canada). defects in workmanship and materials for a period
of ninety (90) days from the date of original
Step 3: Follow the voice prompt instructions. purchase (proof of purchase required), or six
million (6,000,000) pages, whichever occurs first
Step 4: Be prepared to work with the Technical (“Warranty Period”). Epson also warrants that the
Support Specialist to diagnose the consumable ink cartridges enclosed with the
problem. printer will conform to the manufacturer’s
specifications and will be free from defects in
Operating hours: Currently Monday through workmanship and materials for a period of ninety
Friday, 6 AM to 6 PM, Pacific Time (subject to (90) days from the date of original purchase
change) (proof of purchase required). This warranty is not
transferable.

II. What Epson Will Do To Correct Problems:

Should your Epson® WorkForce® Enterprise
Series printer prove defective during the 90 day
limited warranty period or before your printer has
reached six million pages, please call the toll-free
Epson Preferred support line identified in this
booklet. This line will be answered during Epson’s
regular support hours (currently, 6:00 AM to 6:00
PM Pacific Time, Monday through Friday - subject
to change). When you call, please be prepared to
provide the service technician with Proof of
Purchase information including the unit serial
number and original date of purchase. You may
also need to provide proof of purchase if the serial
number cannot verify warranty coverage. An
Epson service technician will work with you to try
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to resolve the problem, and if your printer needs promotional materials, accessories, stands,
repair, diagnose the issue and determine what documentation, manuals, software, or cables.)
parts may be required. If service is required, the The customer must be able to receive, unpack,
On-Site Response service program will be utilized install the replacement printer, and prepare the
in almost all cases. The technician will provide defective printer for return shipment by following
additional instructions about the program at the the procedures described in the user manual or
time this service is being set up. In rare cases, at documentation provided by Epson.
its sole discretion, Epson may instead elect to
exchange the unit. For highlights of the programs, A carrier designated by Epson will pick up the
please see “On-Site Response” and “Printer repacked defective printer. If the defective product
Exchange.” When service involves the exchange is not returned within seven (7) business days of
of a unit or its parts, the items replaced become receipt of the replacement printer, the customer
the property of Epson. The new items assume the will be invoiced at the price of the replacement
remaining warranty period of the original Product. printer. If the unit is returned damaged because
Parts may be new or remanufactured to Epson you have not properly packed or shipped it, you
standards. will be billed for the damage. It is your
responsibility to unpack, re-install optional
III. On-Site Response: If Epson determines that components and set up the exchange printer at
a warranted hardware defect requires repair and your location. Epson does not cover damage
you are within Epson’s on-site service territory, an caused by improper installation.
Epson Authorized Servicer will be contacted to
make the repair at your facility. Epson will usually V. What This Warranty Does Not Cover:
dispatch repair parts and a technician to your
location for the next business day if determination A. Standard Exclusions:
that repair is required occurs prior to 1:00 PM
Pacific Time. If that determination is made after i. Any damage caused by misuse, abuse,
1:00 PM, dispatch will usually be for the second improper installation, neglect, failure to
business day. An adult must be available to maintain, improper packing or shipping,
accept the parts delivery and be present at all disasters such as fire, flood, lightning,
times while a technician is on-site. Epson’s improper electrical currents, software
shipment of service parts does not imply that problems, or interaction with non-Epson
replacement is required. products.

IV. Printer Exchange: Epson may, at its sole ii. Any damage caused by use of non-Epson
discretion, elect to replace a printer that for inks, ink cartridges or ink delivery systems in
whatever reason appears to require technical the printer.
services beyond the capability of field repair.
Under these rare circumstances, Epson will iii. Any damage caused by using non-Epson
replace the printer with the same or a comparable Media (except for media expressly
printer refurbished to the Epson standard of recommended by Epson).
quality. (The replacement printer will not include
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iv. Any damage, maintenance or service arising xiv. Any damage caused by using improper
from excessive or continuous use. packaging materials or improper packaging
and shipping when retuning a product for
v. Any damage caused by, or any service for, repair or replacement. You will be invoiced for
third-party software, applications, parts, such shipping damages to product.
components or peripheral devices added to
the product after its shipment from Epson, B. Product Specific Exclusions
e.g. dealer or user-added boards,
components, or cables. i. There is no warranty coverage once the
printer has reached six million pages.
vi. Any damage caused by installing the printer
next to a heat source or directly in the path of ii. Any damage caused by improper use, neglect
an air vent or air conditioner. or improper performance of user-level
maintenance as documented in the User’s
vii. Service when the printer is used outside the Guide. See the Cleaning section of your
U.S., Canada, or Puerto Rico. User’s Guide for in-depth maintenance
instructions to best maintain your investment.
viii. Service where the printer label, logo, rating The user-level maintenance includes the
label, or serial number has been removed. following items.

ix. Any damage from service performed by other a. Replace maintenance box
than an Epson Authorized Servicer. b. Do not touch green IC chip on cartridges or
maintenance box
x. Any service or replacement of consumable c. Store cartridges with bottoms down
items or maintenance consumables such as,
for example, ink cartridges, ink supply units, Note: If a claimed defect cannot be identified or
ink packs, pick-up rollers, ADF rollers [etc.]. reproduced in service, you will be held
responsible for costs incurred.
xi. Any cosmetic damage or wear to product
casings or covers. VI. DISCLAIMER OF OTHER WARRANTIES:
THE WARRANTY AND REMEDY PROVIDED
xii. Any color change or fading of printed media, ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL
garments, or reimbursement of materials or OTHER EXPRESSED OR IMPLIED
services required for reprinting. WARRANTIES INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF
xiii. Any product or parts purchased as used, MERCHANTABILITY, FITNESS FOR A
refurbished, or reconditioned. PARTICULAR PURPOSE AND NON-
INFRINGEMENT. SOME LAWS DO NOT ALLOW
THE EXCLUSION OF IMPLIED WARRANTIES.
IF THESE LAWS APPLY, THEN ALL EXPRESS
AND IMPLIED WARRANTIES ARE LIMITED TO
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THE WARRANTY PERIOD IDENTIFIED ABOVE. arbitration shall be governed by the rules of
UNLESS STATED HEREIN, ANY STATEMENTS JAMS that are in effect when the arbitration is
OR REPRESENTATION MADE BY ANY OTHER filed, excluding any rules that permit
PERSON OR FIRM ARE VOID. arbitration on a class or representative basis,
available at http://www.jamsadr.com or by
VII. EXCLUSION OF DAMAGES; EPSON’S calling 1-800-352-5267, and under the rules
MAXIMUM LIABILITY: Epson’s sole and set forth in this agreement. A single neutral
exclusive liability and your exclusive remedy for arbitrator shall resolve disputes, and both
breach of warranty shall be limited to either, at parties shall have a reasonable opportunity to
Epson’s option, repair or replacement as set forth participate in the selection of the arbitrator.
above. If the above remedy fails for any reason, The arbitrator is bound by the terms of this
Epson’s entire liability shall be limited to the price agreement.
paid for the Epson product. Any action for breach
of warranty must be brought within 15 months of B. Pre-Arbitration Steps and Notice. Before
the date of original purchase. Epson is not liable submitting a claim for arbitration, you agree to
for performance delays or for nonperformance try, for sixty (60) days, to resolve any dispute
due to causes beyond its reasonable control. informally by contacting us at
Except as provided in this written warranty, [email protected]. Please
neither Epson nor its affiliates shall be liable for include your name, address and contact
any loss, inconvenience, or damage, including information, the facts giving rise to the
direct, special, incidental or consequential dispute, and the relief requested. You agree
damages, including lost profits, cost of substitute to act in good faith to resolve the dispute, but
equipment, downtime, claims of third parties, if you and Epson do not reach a resolution
including customers, or injury to property, within the sixty (60) days, you may commence
resulting from the use or inability to use the Epson an arbitration.
products, whether resulting from a breach of
warranty or any other legal theory. Some C. Opt-out. You may elect to opt out (exclude
jurisdictions do not allow limits on warranties or yourself) from the final, binding, individual
remedies for breach in certain transactions. In arbitration procedure and waiver of class and
such jurisdictions, the limits in this paragraph and representative proceedings specified in this
the preceding paragraph may not apply. In agreement by sending a written letter to
Canada, warranties include both warranties and Epson America, Inc., ATTN: Legal
conditions. Department, 3840 Kilroy Airport Way, Long
Beach, CA 90806, within thirty (30) days of
VIII. Disputes, Arbitration, Governing Laws: your purchase of the Epson products and/or
services that specifies (i) your name, (ii) your
A. Any controversy or claim arising out of or mailing address, and (iii) your request to be
relating to Epson products or services or this excluded from the final, binding individual
agreement, shall be resolved by arbitration, arbitration procedure and waiver of class and
rather than in court, in Los Angeles County. If representative proceedings specified in this
you or Epson commences arbitration, the Section VIII. In the event that you opt-out
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consistent with the procedure set forth above, actions in Section VIIIG above. This means
all other terms shall continue to apply, that if Section VIIIG is found to be
including the requirement to provide notice unenforceable, then all of Section VIII, except
prior to litigation. for this Section H shall be null and void.

D. Judgment on the arbitration award may be

entered in any court having jurisdiction. There
is no judge or jury in arbitration and your
Purchasing Extended
grounds for appeal are limited, however, the Service
arbitrator is empowered to grant relief and
award you the same damages as a court The Epson Preferred Limited Warranty Plan offers
could, including declaratory or injunctive premium warranty service during your warranty
relief. coverage period (the first to occur of 90 days, or
six million pages). Please ask your reseller about
E. Notwithstanding the foregoing, you may bring purchasing additional service plans.
an individual action in a small claims court of
your state or municipality if the action is within
that court’s jurisdiction and is pending only in
that court.

F. Any action must be brought within three (3)

months of the expiration of the warranty.

G. You and Epson each agree that any

dispute resolution proceedings will be
conducted only on an individual basis and
not in a class, consolidated or
representative action. If for any reason a
claim proceeds in court rather than in
arbitration, we each waive any right to a
jury trial. We also both agree that you or
we may bring suit in court to enjoin
infringement or other misuse of
intellectual property rights.

H. If any provision in this Section VIII is found to

be unenforceable, that provision shall be
severed with the remainder of this agreement
remaining in full force and effect. The
foregoing shall not apply to the prohibition
against class, consolidated or representative
Epson America, Inc. – P.O. Box 93012 – Long Beach, CA 90809-9941 – MS: 2-55
© 2017 Epson America, Inc., 7/17 CPD-53695