TQM Mid Term
TQM Mid Term
TQM Mid Term
Question
Which of the following quality costs are failure costs?
2. 2. Question
The term "Trilogy" is associated with which quality guru?
o Ishikawa
o Crosby
o Juran
o Deming
3. 3. Question
Which of the following quality gurus is associated with a list of 14 points?
o Shewhart
o Ishikawa
o Crosby
o Deming
4. 4. Question
Cost of getting company certified to ISO 9001 certification is considered which of
the following quality costs:
o Prevention Cost
o Appraisal Cost
o Internal Failure
o External Failure
5. 5. Question
Which of these quality gurus developed a model of customer satisfaction?
o Juran
o Ishikawa
o Imai
o Kano
6. 6. Question
The cost of quality related training in a product quality cost system is categorized
as a :
7. 7. Question
The primary reason for collecting and analyzing quality costs is:
8. 8. Question
The four categories of costs associated with product quality costs are :
9. 9. Question
Which of the quality gurus is associated with the phrase "Do it right the first
time"?
o Juran
o Feigenbaum
o Crosby
o Taguchi
o Appraisal costs
o Internal failure costs
o Prevention costs
o External failure costs
Test II.
1. Discuss how form a coherent set of quality management system standards to facilitate
mutual understanding across national and international trade.
2. Why quality management should follow Plan-Do-Check act, through documentation,
implementation, audit, and review.
Approaches of 2 2 2 11.11% 4
Total Quality &
Cost of Quality
Designing 1 3 2 11.11% 4
Organisation for
Quality and
Quality Policy
Quality 3 3 1 3 16.67% 7
Planning:
Understanding
Customers and
their Needs
Quality of 4 1 1 1 3 16.67% 7
Purchased
Materials:
Determinations
and Description
Quality of 2 2 2 11.11% 4
Manufacturing
Process
T 1 1 4 3 4 22.22% 10
Quality
Control
&
Control
Charts