Đề cương Tiếng Anh Inbound

1, What preparation does a tour guide have to make before leading an

inbound tour ?
Check the information of the guest ( how many, nationality, occupation,
religious )
Check the itinerary of the tour ( destination, special request )
Knowledge preparation for giving commentary
Personal preparation ( appearance, costum)
Practise activities u put in a tour
Be calm and be initiative to facing unexpected situations
2, Make your own greeting, welcoming and introducing yourself to the
tourist at the airport or on the bus

3, Make the general introduction of the city that tourists arrive

You will discover that Bandung and the surrounding are beautiful. Like Paris,
you will find there is even more to see in Bandung than you have dreamed
about.

4, Make the presentation of the transportation of the city tourists are in

Hanoi has so many modes of transport such as bus, motorbike, bicycle, car …
But the bus is a reasonable choice because of its benefits
This is a large form of transportation. The bus can carry many people at the
same time. To be able to travel by bus you need to go to the bus stop. Here
people will wait for the bus to have the right destination for their needs. Buses
have doors to get on and off. When traveling by bus during rush hours, you will
sometimes have to stand. When standing, there will be a handle at the top for
you to hold as a support. The bus has lots of windows. On rainy days, riding a
bus, listening to music you love and watching the raindrops through the glass
window are wonderful. I often recommend the tourist to use the bus for
traveling in the city, we can go anywhere by bus. It really convenient

5, Make the presentation of the accomodation of the city tourists are in .

8, Make a list accommodation in tourist in Vietnam.
12, What is the features of homestays in Vietnam?
( 3 câu 5,8,12 có cùng ndung câu hỏi/ Câu 5 có mở đoạn riêng chữ màu đỏ
rượu, câu 8,12 mở đoạn màu đen và cả 3 câu có chung thân đoạn)
Mở đoạn

Mai Chau has long been a city that attracts a lot of tourists. Accomodation in
here is so diverse with a wide range of types such as hotel, resort, homestay,
motel, hostel …
Accommodation in Vietnam is so diverse with a wide range of types such as
hotel, resort, hostel, homestay, motel,..

Thân đoạn

A great way to get familiar with the local way of life and experience the most
authentic trip is to stay in a homestay. By staying in the village
accommodation, it is possible to get fully exposed to local customs, cuisine, a
new language, and make friends with your hosts.

With more of the minority communities becoming involved with tourism, the
opportunity to stay in a traditional stilt house or similar is becoming more and
more feasible

This type of stay is communal with a room that consists of several mattresses
and may also include a mosquito net and blankets.

Prices to stay in the local minority villages vary from about $5-$15 per person,
per night. Most of the homestays have a flat charge for sleeping
accommodation and an extra fee charged for meals.

6, Make the entertainment of the accomodation of the city tourists are in .

Visitors can experience many types of entertainment such as art ball, roller
skating, dance sport or enjoy performances of street music groups, magic,
water puppetry, traditional art. tradition of 54 ethnic groups in Vietnam… at
the pedestrian street of Son Tay Citadel in Hanoi will officially come into
operation.

Besides, visitors can also enjoy the holiday at some other places in Hanoi such
as Bat Trang Pottery Village , Dam Soi fishing lake. For tourists who want to
enjoy the open air of nature, but do not want to go too far from the city
center, the Sun Garden camping site is the place to fulfill that desire. Coming
to the campsite along the Perfume River, visitors can enjoy outdoor BBQ, enjoy
the experience of listening to live music...

If you simply like to relax and rest in the fresh and airy space with green grass,
the parks in the city are also places not to be missed. As the largest green park
in Hanoi, Yen So Park is likened to the green lung of the capital. With the
advantage of airy green space, here visitors can choose interesting activities
such as duck riding, boating, bicycle rental, tent rental or barbecue grill for
camping...

In addition to activities at outdoor entertainment venues, amusement parks in

the inner city's commercial centers are ready to serve people.

As one of the first aquariums in the capital, Vinpearl Times City Aquarium is not
only a play area for children, but also attracts many tourists. Stepping into this
space, visitors will experience the feeling of going under the ocean with a 90m-
long dome tunnel, watching more than 300 rich and diverse marine species.

In addition, the Vincom Ice Rink at Vincom Mega Mall Royal City which is the
first real ice rink in Vietnam according to international standards is also ready
to welcome guests, especially little children. The court surface here is frozen
from natural water, helping players get a realistic feeling when experiencing
games such as skating, hockey,

7, Introduce one leading hotel you know

Equatorial Hotel is one of the famous 5-star hotels in Ho Chi Minh City. Here
you can fully enjoy the comfort and convenience during your stay. The hotel
has a convenient geographical location for moving to the airport and
commercial centers. The hotel has a total of 333 rooms for standard and
deluxe guests. The rooms are beautifully designed and refined. Each room has
basic equipment such as television, air conditioner, refrigerator, hair dryer, …
The space at the hotel is extremely clean and cool. The service attitude of the
staff is very enthusiastic. The hotel also has a cargo ferry and a convenient
coffee shop for guests’ needs. There are meeting rooms and large conference
rooms that can accommodate more than 1000 people. When you book a room
at Equatorial, guests can also enjoy access to a world-class sports center with
an outdoor swimming pool, a fitness room and a floating bar. Choose a great
hotel and you will Have a well-deserved vacation.

9, What are the features of hotels in Vietnam?

The most common choice of accommodation for foreigners visiting Vietnam

would be Vietnam hotels. The hotel system is available in almost all tourist
destinations such as Hanoi, Ho Chi Minh City, Halong, Cat Ba, Sapa, Hoi An,
Dalat, Nha Trang, Phan Thiet, Phu Quoc, Con Dao, etc.

In big cities such as Hanoi, Ho Chi Minh City and Danang, you can find all types
of hotels from five-star luxury to budget ones. Hotels in these cities are located
in almost every street which is near tourist attractions.

In other destinations famous for their beaches such as Phu Quoc and Phan
Thiet, there are mainly luxury resorts and hotels which offer you the most
private and comfortable accommodation. The price may be a little bit high, but
the service is really great.

10, What are the features of hotels or guest houses in Vietnam?

Hostels - top accommodation in Vietnam for backpackers

Hostels are not very popular in Vietnam. You can only find some in a few big
cities and tourist attractions such as Ho Chi Minh City or Danang or Hue city. It
is best if you get the recommendations from some fellow backpackers for
there is not much available information on the internet.

A cheap and fun place to stay when traveling in Vietnam. At the hostels,
tourists are offered a clean bed, shower, private luggage storage locker, and a
big entertaining area. The bar and restaurant are the most bustling area for
gathering and connecting.

Hostels in Vietnam offer a rate of about 150,000 per night ($6.5).

11, What are the features of resorts in Vietnam?

Resorts - luxury accommodation in Vietnam

The typical feature of the resort is that it has a spacious space (from 1 ha to
dozens of hectares) but the construction area accounts for a small percentage,
mostly garden, landscape, swimming pool and entertainment services. Besides,
the resort design tends to be in harmony with nature, creating a large, airy,
green, clean and beautiful space, but still ensuring the criteria of luxury and
comfort. Therefore, most resorts are now built in places with natural
landscapes, separate from residential areas, urban areas and big cities.
Resorts, the best choice when choosing a place for relaxing and enjoying all the
high-end services like spa & massages, playing golf or tennis. tour & travel
experience, private beach, and have a chance to explore more about
Vietnamese culture and history.

The high-class beach resorts are the best beach accommodation in Vietnam for
leisure travelers. Top places for a beach vacation are Phu Quoc island, Da
Nang, Con Dao Island, Phan Thiet, Nha Trang.

13, What are the features of restaurants in Vietnam?

Restaurants in Vietnam are very diverse with sizes from small to large

In Vietnam, there is currently no regulation on how to assign stars to

restaurants, but by default in the minds of managers and diners, the restaurant
still has a star standard.

In Vietnam today, restaurants are classified mainly based on service criteria

and most are Fastfood restaurants - fast food restaurants. These stores in
Vietnam are famous as KFC restaurants, Lotteria restaurants, McDonald's
restaurants.

In addition, according to the criteria for classifying restaurants as a form of

service, there are also Ala carte restaurants - this is a restaurant that serves
each person, each table, and a Buffet restaurant - a restaurant that chooses
dishes and customers. Choose your own food and then choose your own
seating position. Most popular

Set menu service (Set menu service)

A la carte restaurant

Self-service restaurant (Buffet)

Coffee shop with food service (Coffee shop)

Fast food restaurant

Banquet hall (Banquet hall)

14, Introduce one leading restaurant you know

I'd like to talk about a restaurant I know well. That is PHO 2000, which is a
small chain of noodle restaurants in Ho Chi Minh City, Vietnam. This restaurant
is well known since the former US president Bill Clinton stopped by for a bowl
of soup in the year 2000. Interestingly, he was the first US president to visit
Vietnam after the American-Vietnam war.

PHO 2000 is an improved version of a typical Vietnamese soup stall with

proper chairs, tables and service, as well as a menu in English and Vietnamese.
Westerners generally find it more convenient here than at most typical pho
bars on the street corners of Saigon with their miniature plastic stools.

I like to eat at this restaurant for several reasons. Firstly, Pho is my favorite
food. Secondly, here at PHO 2000, every bowl of noodle soup is prepared by
experienced cooks: the broth is cooked with only the best ingredients to bring
real natural flavoring to the PHO noodle soup.

Lastly, the location has a clean, pleasant and comfortable environment and all
diners are quickly and professionally served. In a word, whenever I eat there,
my expectation is consistently met and I always leave with complete
satisfaction.

15, Make an introduction about Vietnamese cuisine

Vietnamese cuisine has been influenced over the centuries by Chinese

and Indian cooking, yet it retains its own distinctive mix of harmonious
flavors, colors and textures.

The beauty of Vietnam food culture stems from the impression of wet
rice agriculture. Despite they have festivities, parties or something like
that; in the menu of Vietnamese, rice is indispensable. Agricultural
Culture has dominated their diets tend to the plant. Vietnamese meal
could have lack of meat or fish, but not vegetables and fruits.

There are some featured of Vietnamese food that have existed for a
long time:

Low fat
 Vietnam cuisine is mainly from vegetables, fruits, tubers; therefore, It
should be low in fat. Vietnamese do not eat more meat as Western
countries; and also do not as well as non-oily dishes of Chinese. Vietnam
food often combines high value foods together.

Flavor

When food is processing, Vietnamese often uses fish sauce to taste, combined
with the many other spices … so make it becomes charming dish. Each item
has different sauces corresponding suit taste.

Quality dishes

Vietnam cuisine often includes a variety of foods such as meat, shrimp, crab
with vegetables, beans, rice. There is also a combination of as many sour,
spicy, salty, sweet, fleshy fat …

Using chopstick

Vietnamese people have the habit of eating with chopsticks. It helps easier to
pick up the food base on the way people eat in Vietnam.

Community

Community spirit shown clearly in Vietnam cuisine. The meals are put a bowl
of sauce for everyone joint, and ladle apart to each small.

Hospitality

Before each meal, Vietnamese people often have a habit of inviting. Invitations
express social, emotional, respect others … Put dishes in the meal at the same
time that characterizes the culture of the Vietnamese diet
Tray

Vietnamese people has the habit of prepared dishes on the tray, served many
dishes in a meal up at the same time, don’t like Westerners who eat each dish
then eat another.

16, Make an introduction about a famous dish of Hanoi people

Snail is a popular but unique dish of Hanoi people. It is easy to order some
dishes like snail steamed with ginger leaf, gingered snail, snail sautéed with
carambola, snail boiled with lemon leaf, snail steamed with Chinese herbs, and
so on, in many small restaurants, restaurants, and even hotels. However,
vermicelli and snail sour soup is the most attractive to young women because
of brittleness by snails, the slightly sour taste by snail soup, and hot by chilly
boiled down, making even gorged people keep eating.

17, Make an introduction about a famous dish of the Central part of Vietnam

Mì Quảng (or Quang noodle) is a signature dish of Quang Nam – a region in the
Central of Vietnam. Mi Quang was created by the influence of both
Vietnamese and Chinese cuisine.

In the 16th century, under the Nguyen Lords reign, Hoi An city became a
stirring international trading spot. As a result, many Chinese people began to
come and live here. Of course, they brought along with them their delicacies,
including a dish made of rice flour that is quite similar to Mi Quang.

Through the golden dust of time, this noodle dish of the Chinese developed
and became nowadays Mi Quang – a specialty of the Central in Vietnam.

There are so many versions of Mi Quang such as chicken, fish, shrimp, beef,
and even frog. The process of making Mi Quang is not that difficult, but it is
sophisticated in every way.

A Mi Quang dish can only be evaluated as a delicious dish when it is full of

colors with a wide variety of ingredients such as shrimps, meat, and boiled
quail egg. The rich broth must be cooked to perfection. Nine different types of
veggies, roasted peanuts, fresh lemon, and chili sauce add the grand final
touch to the dish.

The noodles of Mi Quang is a fine art that is worth mentioning. It is usually

bright yellow in color as well as soft and limber in texture. To enjoy Mi Quang
like a local, you have to eat it with green chili. The refined flavor along with a
little spicy chili will ignite your sense of taste.

18, Make an introduction about a famous dish of the Southern part of

Vietnam

Banh xeo originates from the sunny and windy land of the Central region, but
has been modified in many different ways when introduced to other regions.
However, no matter how it changes, banh xeo still retains its own rich flavor
and charm.

When banh xeo was introduced to the South, it was changed to bring its own
character and the soul of the cuisine here. Banh Xeo of the South is molded
with a much larger and thinner size than the Central Banh Xeo, just like the
generosity of the people's way of eating.

The ingredients for baking are very simple, including: flour, coconut milk,
turmeric powder, salt and onions, mixed with water. Next, the cake dough will
be poured into the frying pan with cooking oil applied and created a thin layer
of cake. After about three minutes, we will sprinkle shrimp, pork and bean
sprouts on half of the cake surface and fold. Next, we will fry for another
twenty seconds.

Banh xeo is often served with rice paper rolls and raw vegetables and then
dipped with sweet and sour garlic fish sauce or fragrant peanuts, making each
piece of cake taste complete. So, just enjoying a plate of Southern pancakes is
enough to satisfy the hungry stomach of each diner.

19, What are the services in the hotels

Car rental services Catering services Concierge services

Courier service Doctor on call Dry cleaning

Excursions and guided tours Flower arrangement Ironing service

Laundry and valet service Mail services Massages

Room service (24-hour) Shoeshine service Ticket service

Transfer and chauffeur driven limousine services Turndown service

Valet parking Entertainment

20, What are the service in the restaurant ?

Serve diners directly at the restaurant

Serving customers directly is one of the most basic services that every
restaurant has. Through that, diners will directly go to the restaurant to dine.
The mission of the restaurant staff is to bring customers the best quality food,
and at the same time ensure a considerate service attitude to make customers
satisfied.

Reservations at the restaurant on request

Currently, many high-end restaurants only serve a fixed number of diners a

day, so diners who want to book in advance to ensure a more attentive service
can use this service. . In addition, you can also include the entire restaurant to
organize romantic parties, propose marriages or some other parties…

Delivery service
There is not much time to come and enjoy the food at the restaurant, you can
use this service to receive food at the place. Currently, restaurants often
expand this service to be able to serve more customers and earn higher
revenue.

Catering service

This is a service that restaurants often use to organize parties for customers
upon request. The venue can be at the restaurant space or at the customer's
request. For this service, the restaurant will plan to prepare all stages for
customers, from menu planning, design ideas, decoration and serving the best
sound and light to ensure the meal. The party went well

21, List the travel information that tourist may need to be provided before
the tour

- Itinerary of the tour

- Destinations

- Activity

- Accommodation, restaurant

- Rules of tour

- Etiquette and customs

- Information about the currency

- Festival

22, How can a tour guide provide tourists with travel information?

Giving commentary
 The purpose of giving commentary is to inform tourists about the
objects to be visited according to their needs, such as culture, festivals,
religion, customs, traditional art, fine art architecture. features,
landscapes and monuments, craft villages, cultural villages, unique and
traditional products as well as many other contents.

Beside the presentation , the tour guide needs to prepare some related
content to be ready to add information at the request of guests, answer
questions, answer questions for guests not only at the sightseeing but
also on the way to move, at rest,

Provide to the guest the tourist brochure

Travel brochures provide all the information about tourist destinations

that tourists need

23, Make a presentation to provide general information before the tour

Hello everyone, my name is Dat, from ABC travel company, it's a great honor
for me to accompany you in this travel program today. Our destination this
time is Hanoi city, the tour will last for 2 days. we will visit famous places like
Thang Long Imperial Citadel, Hanoi Old Quarter, Temple of Literature, HCM
mausoleum... The main activities in the tour program are watching water
puppetry at the. Thang Long water puppet theater , experience cycling at West
Lake and experience Vietnamese cuisine. Hope we will have a successful and
memorable tour

24, What precautions does a tour guide have to provide tourists before a
tour

25, Make a presentation about some safety information before the tour

26, Make a presentation about some rules of tour before the tour
27, Make a presentation about etiquette and customs before the tour

( câu 24,25,26,27 có cùng ndung câu hỏi/ câu 24 thì trả lời hết, các câu còn lại
thì hỏi cái gì thì trả lời cái ấy)

Rule of tour

+, Stay with your group all the time

+, Pay attention to the time. we don't want to keep the driver waiting

+, strictly forbidden from talking inside museum

+, Place all trash in the garbage bin

+, Stay on marked path

+, This is a non-smoking bus, no one is permitted to smoke

Etiquette and customs

+Please do not remove your clothing in the village until you get to the
designated swimming areas, in order to respect the local people

+ Recording or taking picture

+ Please do not use disrespectful treatment in the mosques or churches since it

is considered disrespectful. +,In this country, it is customary to shake hands
rather than to hug or give kiss on the checks

+,Wear appropriate clothing when visiting religious sites

+,It is not customary in this region to kiss romantically.

Safety information

+, Don't put hand out of car window

+, Don't Get closer to the animal

+, Do not leave your belonging unattended because there is pickpockets in this

area

+, Deep water, do not swim in this area

+ , Have a hotel/hostel business card just in case you lost

=> The first and one of the most important things any tour guide will
need to do will be to explain all the safety regulations and rules which
the tour has stipulated for the tour as well as the etiquette that they
must adhere to. This is easily done because most of tour companies will
have a scripted set of rules and regulations as well as expected etiquette

=> If you forget to do that, the get might get into problem

28, What information do tourists need to be provided during the tour ?

itinerary of the tour

Giving commentary
Tourist facilities ( accommodation, restaurant, entertainment)

Activities

Rules of tour

Safety information

Etiquette and customs

29, Giving the commentary of complete a day tour you are leading

30, Giving the commentary of a day tour you are leading

31, Giving the commentary of a destination in the tour

( câu 29,30,31 có cùng ndung câu hỏi/ câu 29, 30 tham khảo phần giới thiệu ở
câu 3 sa9u đó đọc lần lượt các điểm du lịch bên dưới và đọc kết tour có sẵn
bên dưới / Câu 31 chọn 1 trong các điểm bên dưới để trình bày but
recommend Chợ bến thành vì nó dài :) )

Bến thành market : This is one of the most famous tourist attractions in Ho Chi
Minh City, located right in the city center and always crowded with people
going in and out, visitors checking in every day. Ben Thanh Market sells all
kinds of products from food, fabrics, clothes, household items, Saigon
specialties, ... and importantly, the extremely attractive food court in the
market and the check-in corners. The image will make you always want to stay
here for a long time.

The market has a history dating back to the early 17th century, at that time the
market was located near the Saigon River and was a place for small businesses
to buy and sell. During the resistance war against the French, the market was
located on the banks of the Ben Nghe River, this wharf was used to serve
visitors and soldiers entering the citadel. Therefore, the market is called Ben
Thanh Market.

Weaving between the stalls, visitors will surely be overwhelmed with the
variety of items here. You can easily find your favorite items from small
souvenirs such as necklaces, earrings, wallets, scarves, ... to traditional
costumes or school bags, …

Saigon roads always pass by, so pay attention when crossing the street. At a
crowded time, be careful with your bag so that it won't be stolen or startled.

Lanhmark 81: Not too strange for people inside and outside the city. Landmark
81 is not only impressed by its skyscraper height but also because of its unique
design with the traditional bamboo bunch symbol soaring up to the blue sky.
Landmark 81 is gradually becoming a symbol of Ho Chi Minh City, the image of
a bunch of bamboo associated with the pride of the Vietnamese nation.

Dinh độc lập: independence Palace. As a famous historical tourist destination

loved by tourists, especially those who are passionate about national history,
the Independence Palace is also known as the Reunification Hall - a witness to
the historical transfer. between the two regimes and associated with the
history of the Vietnamese nation

Thien Hau pagoda: Thien Hau Pagoda is a temple built by the Chinese. Every
Tet holiday , Saigon people often come to burn incense to pray for a happy and
peaceful new year. Although it has been existing for 258 years, the temple still
retains the characteristics of Chinese architecture, including many sculptures,
artifacts, historical and artistic values. Thousands of tourists from all over the
world have stopped by the place

Our 1 day tour has just finished. i hope that you all enjoyed our program. On
behalf of ABC travel. i would like to thank you for joining our tour. i hope that it
becomes a memorable tour. Thank you and have a nice journey.

32, Make an introduction about a popular inbound tour

Hoi An tour

Recognised as one of the most attractive tourist destinations in southeast Asia,

a number of visitors coming to Vietnam have been rapidly increasing in recent
years. And Hoi An ancient town is known as an appealing and interesting spot
to explore. It is located on the banks of Thu Bon river in central Quang Nam
province. Along with the ups and downs of history, cultural values of this
picturesque town have been still retained carefully up to now and are
particularly apparent in traditional architecture. Hoi An’s old streets are
surrounded by Chinese temples, a Japanese- designed bridge, pagoda, French
colonial house and old canals. Coming to Hoi An, it is a pity if you miss Bridge
Pagoda- the symbol of this ancient town, built in Japanese style and by
Japanese businessmen. When it come to Hoi An, we can not help but mention
the sparkling old streets of monthly lantern festival. On these days, the whole
old town is illuminated by colorful lights of lanterns. Furthermore, Hoi An also
attracts tourists by the charming beauty of Cua Dai beach, Cu Lao Cham beach
with diverse biodiversity, poetic natural scenery, delicious speciality food.
Beside being recognised as an UNESCO world heritage center, Hoi An still
preserves a rather large intangible cultural background. In conclusion, the
fusion of East Asian and Western cultures makes this place become an unique
site.

33, What information is included in the tour greeting

Tour guide name/ phone number

Greeting

Explain to the guest whats my job/ responsibilities

The travel company you work for

Name of the tour

Itinerary of the tour

Rule of tour

34, What information is included in the tour closing

Summarize the tour

Thanks the customers for joining the tour and apologizes for the
inconveniences

Getting feedback from the customers by using a questionnaire

Remind the guest to check there precious belongings

Wish the guest a pleasant journey

Remind the guest the time of departure

35, Make your own tour closing

Good evening ladies and gentlemen

Our HCM city tour has just finished. I hope that you all enjoyed our program. I
guess all of you still remember the places of interest and attractions to be
visited- Ben Thanh market, Landmark 81, Independent palace, Thien Hau
Pagoda…

On behalf of ABC Travels. I would like to thank you for joining our tour. i hope
that it becomes a memorable tour. We do apologize for any inconveniences
you feel. Before we close, we would like to ask you favour to fill in the
questionnaire in order to improve our coming program. If you have finished
answering the questionnaire. i’ll give you a voucher. Thank you and have a nice
journey
36, What information is included in commentary?

1. history of the destinations

2. development of the destinations

3. etiquette and customs

4. historic characters

5. people

6. accommodation

7. architecture

37, Build a commentary of a popular destination in the Norther part of

Vietnam

Hanoi is a dreamy city has been infatuated human heart. Besides the noise and
busyness, that is the poetic and peaceful beauty. From long time ago, Hanoi
was famous for thirty-six streets… Each street is a village, has unique
characteristics unique. In general, people here are very elegant, open-minded
and friendly. They are very willing to give directions to tourists and even invite
them home. Besides, they are also very hardworking people, always try their
best in life. Most of their time they spend on working and raising their children.
Coming to Hanoi, we can not ignore the tourist attractions such as Bat Trang
pottery village, the Temple of Literature, President Ho Chi Minh mausoleum,
one pillar pagoda, ... They are associated with the existence and development
of Hanoi, also Vietnam. Here, we will be attracted by the special dishes such as
Vong Rice, Trang Tien ice cream, Ho Tay shrimp cake ... They are very delicious
and are special characteristic of Hanoi, not similar to anywhere. For me, Hanoi
is a beautiful and poetic city. Hope that one day, I will meet the dream of a
travel to Bat Trang pottery.

38, Build a commentary of a popular destination in the Central part of

Vietnam
Danang is known as the most worth living city in Vietnam. Recently, it has
become a new city which is very famous for tourism. Danang has many
destinations which attract foreign tourists from all over the world. They can
enjoy from Ba Na Hill on the top of the mountains to the unique Dragon Bridge
in the center of the city, which can spit water and breath fire on the weekend.
As a coastal city, Danang has many beautiful beaches such as My Khe beach
with clear water and long white sand. Ngu Hanh Son mountain is also one of
tourist attractions with many caves and impressive structures.

Buddhists can visit Linh Ung pagoda and Tam Thai pagoda on that mountain.
When going to Danang, tourists can go to other famous destinations nearby
such as Hue the ancient capital or Old Street Hoi An. Not only being famous for
landscapes, Danang attracts tourists because of its cuisine. Vietnamese
turmeric noodles, noodles with grilled pork, lemongrass pork skewers or crispy
pancake are all traditional cuisine. Visitors can choose to relax in five stars
hotel or luxury resorts too. In addition, local people are very polite, generous
and kind. They are willing to show you the way if you are lost, show you
delicious restaurants or even prestigious hotels. All the things above are the
reasons why Danang has been visited and loved by visitors.

39, Build a commentary of a popular destination in the Southern part of

Vietnam

Ho Chi Minh City is a pretty famous spot for tourist when they come to
Vietnam, and there are a lot of things that we should not miss when we come
here. Firstly, Sai Gon has many iconic places to visit such as Ben Thanh market,
Nguyen Hue walking street, Grand Theater etc. If we do not take pictures in
front of one of those places, people will assume that we had not visited Sai
Gon. Secondly, the cuisine here is very diverse and attractive. We can find
almost all of the featuring dishes from all parts of Vietnam, and the flavors will
not disappoint us. The night markets are true heaven for us to discover and try
those foods, and we better prepare our wallet to eat as much as we can.
Thirdly, the landscapes outside of the busy center are also very beautiful. We
can find large grassfields and clean rivers on the suburb, and many people like
to go there for a picnic to enjoy fresh air. Sai Gon can have almost all of the
things that we want, and it is a really worthy place to live.

40, What are the problems do tourist face when traveling in vietnam?

Traffic problems : like the westerner said : traffic in vietnam is really bad in
rush hours especially at large cities like Hanoi, Ho Chi Minh city where traffic is
chaotic,unbearable, and almost apocalyptic looking, due to factors such as the
lack of infrastructure and proper wide roads

language : not everyone knows english. Language might be a problem, may

be.

Food:, a big problem, If you can't eat Vietnamese food it's better to carry some
protein bars and snacks while you go for a trip

Cash, not everywhere there are ATM centers and card acceptance, better
to carry a good amount of cash.

Getting you stuff robbed or losing it along the way. Solution: Always keep
some extra cash with you and do not use it unless something like this
happens. This way you know you are covered just in case :)

Getting lost. Solution: Always know how to say basic sentences in the local
language. Getting lost is the best way to get to know any place and interact
with locals. You may end up making new friends :)

41, How does a tour guide deal with tourist’s complaints

Allow the customer to speak:

+, It is important that you give a patient ear to the customer while he is

complaining and do not make an effort to interrupt

+, Allow the customer to describe, in detail, the reason for their unhappiness
with the hotel or its service

+, ask questions to understand the reasons better, it is important that you let
the customer speak out his mind

+, Ask open-ended questions if you are not clear about the issue and this will
show the customer you are genuinely interested in understanding their
problem and resolving it. It will help the customer calm down and speak more
coherently

Your Guests are the Best Advertisement of your Hotel

+, If a customer is dissatisfied, he will give negative feedback and bad reviews
about the hotel and its services
+, if a customer leaves the hotel satisfied, not only will he give positive
feedback, he will return with friends and family the next time he is in town

Handle the Complaints Smoothly

+, be professional and courteous
+, You should not show your nervousness, as this creates an impression of
uncertainty and adds fuel to the fire
+,being calm and confident, you will have a more positive effect
+,Try to convince the customer that you have made a note of their suggestions
and show your appreciation by telling them that you will ask management to
implement them as soon as possible.

42, What are the skills and responsibilities of a tour guide ?

Communication skills – handling situations

Communication skills – handling situations is one of the most important skills

in any profession. And so is the profession of a tour guide, a good guide needs
to communicate well – both verbal and non-verbal communication. You have
to talk a lot, speak in many languages and different forms, and always have a
bright smile on your face – these smiles will dissolve any distance.

Presentation skills - persuasion

The profession of a tour guide is not only a profession of conveying

information to customers, but also of mutual understanding and listening. If
you have a lot of confidence, good communication skills - that is an advantage,
but when you give a presentation, you are confused about what to say first,
what to say next, not knowing how to please visitors.. . is also not creating
sympathy in customers.

Foreign language skill

This is also very important. Therefore, you should choose for yourself a foreign
language that suits your forte as well as the trend of integration to stay strong
in the future. You will not only know about listening - speaking - reading -
writing, but also understanding the historical

Being able to work with a team.

Being enthusiastic and friendly.

Responsibilities

+, Receiving tour guide duties from staff

+,Manage and monitor the application delivery process with the involved

+, Handling situations that occur during travel

+,Collect customer feedback and report back

43, What is a good tourist’feedback ?

- this tour is really good with great experiences

- Our tour guide is very enthusiastic and kind, he helped us a lot
- the service at this hotel is excellent, I will definitely come back next time
- The food at this restaurant is marvelous. I'm really satisfied
- The tourist attractions in our tour are very unique, the souvenirs here
are really worth buying
44, What information is included in a tourist brochure

45, How to design a sufficient brochure?