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    CASE STUDY - Professional Communication

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    Sandnya Patil
    Johnny Depp is a food service manager responsible for supervising a diverse group of employees with varying English skills. Employee training is often rushed due to high turnover, and Depp finds meat left out after training employees in food safety. He is unsure how to address this issue and motivate employees to follow safe practices.

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    CASE STUDY - Professional Communication

    Uploaded by

    Sandnya Patil
    24 views2 pages
    Johnny Depp is a food service manager responsible for supervising a diverse group of employees with varying English skills. Employee training is often rushed due to high turnover, and Depp finds meat left out after training employees in food safety. He is unsure how to address this issue and motivate employees to follow safe practices.

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    CASE STUDY -Professional Communication

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    Johnny Depp is a food service manager responsible for supervising a diverse group of employees with varying English skills. Employee training is often rushed due to high turnover, and Depp finds meat left out after training employees in food safety. He is unsure how to address this issue and motivate employees to follow safe practices.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    24 views2 pages

    CASE STUDY - Professional Communication

    Uploaded by

    Sandnya Patil
    Johnny Depp is a food service manager responsible for supervising a diverse group of employees with varying English skills. Employee training is often rushed due to high turnover, and Depp finds meat left out after training employees in food safety. He is unsure how to address this issue and motivate employees to follow safe practices.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    CASE STUDY - Professional Communication

    Lab Session-14/02/2022
    Johnny Depp is a 27-year-old who is a food service manager at a casual dining restaurant. Johnny Depp
    is responsible for supervising and managing all employees in the back of the house. Employees working
    in the back of the house range in age from 16 years old to 55 years old. In addition, the employees
    come from diverse cultural and ethnic backgrounds. For many, English is not their primary language.

    Johnny Depp is ServSafe® certified and tries his best to keep up with food safety issues in the kitchen
    but he admits it’s not easy. Employees receive “on the job training” about food safety basics (for
    example, appropriate hygiene and handwashing, time/temperature, and cleaning and sanitizing). But
    with a high turnover of employees, training is often rushed and some new employees are put right into
    the job without training if it is a busy day. Eventually, most employees get some kind of food safety
    training. The owners of the restaurant are supportive of Johnny Depp in his food safety efforts because
    they know if a food safety outbreak were ever linked to their restaurant; it would likely put them out of
    business. Still, the owners note there are additional costs for training and making sure food is handled
    safely.

    One day Johnny Depp comes to work and is rather upset even before he steps into the restaurant.
    Things haven’t been going well at home and he was lucky to rummage through some of the dirty
    laundries and find a relatively clean outfit to wear for work. He admits he needs a haircut and a good
    hand scrubbing, especially after working on his car last evening. When he walks into the kitchen, he
    notices several trays of uncooked meat sitting out in the kitchen area. It appears these have been
    sitting at room temperature for quite some time. Johnny Depp is frustrated and doesn’t know what to
    do. He feels like he is beating his head against a brick wall when it comes to getting employees to
    practice food safety.

    Johnny Depp has taken many efforts to get employees to be safe in how they handle food. He has huge
    signs posted all over the kitchen with these words: KEEP HOT FOOD HOT AND COLD FOOD COLD and
    WASH YOUR HANDS ALWAYS AND OFTEN. All employees are given a thermometer when they start so
    that they can temp food. Hand sinks, soap, and paper towels are available for employees so that they
    are encouraged to wash their hands frequently.

    1
    Questions:

    1. What are the communication challenges and barriers Johnny Depp faces?

    2. What solutions might Johnny Depp consider in addressing each of these challenges and barriers?

    3. What Standard Operating Procedures (SOPs) would be helpful for Johnny Depp to
    implement and enforce?

    4. What are some ways Johnny Depp might use effective communication as a motivator for
    employees to follow safe food handling practices?

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