T113 Part5

101. The contract --------- by the representatives

after a few hours of negotiations.
(A) sign
(B) was signed
(C) was signing
(D signed

102. Mr. Mercer had to pull over (dừng xe/ tấp vào
lề) so ------- overheated engine could cool off.
(A) his  tính từ sở hữu
(B) him
(C) he
(D) himself

103. The ------- box left over from the television

delivery should be recycled.
(A) urgent
(B) absent
(C) empty
(D) notable (đáng chú ý)

104. Guests at the banquet were ------- served a

dessert after the main meal.
(A) also
(B) either
(C) whether
(D) both

105. Employees need a ------- form of

transportation to get to work on time.
(A) relies
(B) reliable
(C) reliability
(D) reliably

106. Many attendees were late for the

conference ---- the traffic congestion near the
convention hall (hội trường).
(A) yet
(B) ever
(C) instead of
(D) owing to
107. There were no customers in the restaurant,
but it stayed open until 10 P.M. -------.
(A) else
(B) rather
(C) soon
(D) anyway (adv)  dẫu sao thì, dù sao
Nước rất lạnh nhưng tôi vẫn tắm
 The water is cold but I still shower anyway

108. After a commission structure (cấu trúc phân

chia hoa hồng bán hàng) was introduced, sales
employees worked ------- than they did before.
(A) hardness
(B) hard
(C) harder
(D) hardest

109. Do not turn off the printer ...... the final page
of the report is still printing.
(A) there
(B) then
(C) if
(D) ahead

110. The awards ceremony will be broadcast ____

the country this evening at 7 P.M. Eastern time.
(A) readily
(B) aboard
(C) during
(D) across

111. Ms. Salem ------- her first design job for a

fashion magazine three months ago.
(A) started
(B) starts
(C) will start
(D) starting

112. It was fortunate (may mắn) that the outdoor

music festival was held on ------- a sunny and
breezy (có gió/mát mẻ) day.
(A) more
(B) very
(C) such
(D) much

113. Because the licensing agreement (Hợp

đồng nhượng quyền) was so important, the
------ for Redbud Media spent a lot of time
preparing for it.
(A) negotiation
(B) negotiated
(C) negotiator
(D) negotiating

114. The guidebook reported that each room in Dovetail

Inn is ____ decorated in a different theme.
(A) attractively
(B) attractive
(C) attraction
(D) attracted

115. Because the sales director's presentation ran

so long, attendees could not bring ------- other
topics during the meeting.
(A) Bring up  trình bày/ đưa ra
(B) over
(C) off
(D) around

116. The company ------- a legal expert

before releasing a product that was similar
to that of its competitor.
(A) recognized
(B) consulted  tham khảo ý kiến
(C) encouraged
(D) developed

117. Due to the ------- of her absences from work,

Ms. Antonio was poorly rated on her employee evaluation.
(A) movement
(B) termination
(C) acceptance
(D) frequency

118. With the help of a professional graphic

designer, Newark Industries wants to
create a logo that ------- its corporate
values.
(A) depicting
(B) depicted
(C) depicts  mô tả
(D) depict

119. Experts confirmed that the wildlife in

Houston Lake could be ------- affected if a
manufacturing plant is built nearby.
(A) lately
(B) evenly  như nhau, đồng đều
(C) mutually  tương hỗ, hỗ trợ lẫn nhau
(D) adversely  bất lợi, xấu, tiêu cực

120. As the IT office was already closed,

Ms. Goldstein had to make the repairs to
the copy machine -------.
(A) she
(B) herself  đại từ phản thân  Ms. G had to repair her copy machine
(C) hers
(D) her

121. ------ ten o'clock this morning, the polls

(số người bỏ phiếu) were favoring senatorial
(lq đến thượng nghị viện, thượng nghị sĩ/ban
giám đốc) candidate Natasha Horne to win by
6%.
(A) Instead of
(B) As of = as from  kể từ, tính đến + time
(C) Such as
(D) According to

122. Thanks to the ------- earned from the sale

of its former manufacturing site, the company
had surplus >< deficit funds.
(A) salary
(B) account
(C) revenue
(D) payroll  biên chế

123. Through decades of research, Dr. Carter

has become the leading ------- on natural pain
relief (làm giảm bớt, dịu bớt) techniques.
(A) expertly
(B) experts
(C) expert
(D) expertise

124. Should the alarm fail to turn off when

the authorization code (mã xác thực/ủy
quyền) is entered, contact ------- as soon as
possible.
(A) us
(B) our
(C) ours
(D) we

125. Scholars found that a direct ------- of the

text from Chinese to English resulted in a loss
of the author's intentions (ý định, mục đích).
(A) translator
(B) translate
(C) translation
(D) translated

126. The performance will last for around

two hours, and audience members may
meet the director -------.
(A) just
(B) afterward (adv)
(C) rather
(D) toward

127. One of the technicians proved that -------

the project would be the best decision for the
company in the long run.
(A) abandons
(B) abandon
(C) abandoning
(D) abandoned

V+ing  V-ing (the gerund: danh động từ)

 Nghĩa không đổi so với động từ
 Không có “the”, không đếm được
 Đằng sau phải có tân ngữ: V-ing (giới từ) + O
V-ing = noun gốc:
 Nghĩa thay đổi so với động từ
  Có “the”, thường đếm được

128. The strongest economic ------- suggest

that the currency's value will increase
steadily (đều đặn) this quarter.
(A) indicators  chỉ số
(B) merits (thành tích, công lao)
(C) alternates (lần lượt, luân phiên)
(D) degrees

129. ------- the misspelling (lỗi chính tả) of

the interviewee's name was discovered, the
article had already gone to print.
(A) Suddenly
(B) By the time
(C) Meanwhile
(D) Now that

130. Ashe Cosmetics released a popular

skincare line ------- the moisturizing (dưỡng
ẩm) effects of aloe (nha đam) and coconut oil.
(A) combines
(B) combine
(C) combining
(D) combined

Part6
Questions 131-134 refer to the following article.

March 16-- The Rosewood City Council is considering a measure to increase funding for the
Parks and Recreation Department by 12%. The eighteen sites within the park system --131-- by
residents of all ages for recreation and relaxation. Supporters of the change argue that the current
amount of funding is not enough. "--132-- we need is financial support for facility
improvements," says Council Member Dena Walters. "The current budget only covers
maintenance."

The --133-- will be discussed at the upcoming city council meeting at 7 P.M. on March 28 at the
Rosewood Community Center. All residents are invited to attend the meeting. --134-- Therefore,
residents should keep their comments brief so that everyone has a chance to speak.

131. (A) will use

(B) had been using
(C) are used
(D) could have been used

132. (A) What

(B) Which
(C) That
(D) Who

133. (A) result

(B) technique
(C) matter
(D) example

134. (A) Departmental budgets are adjusted annually.

(B) Seating is available on a first-come, first-served basis.
(C) Higher than usual attendance is expected.
(D) Each council member serves a two- year term.

Questions 135-138 refer to the following e-mail.

To: Lan Nguyen <[email protected]>

From: VC Appliances <[email protected]>
Date: January 4
Subject: RE: Return request

Dear Ms. Nguyen,

We received your message about the problem with your recent order in which the Firefly-360
heater (lò sưởi) had a --135-- power cord (dây điện). We're very sorry for any inconvenience this
may have caused. --136-- our best efforts at quality control, sometimes faulty (bị lỗi, sai sót)
items do end up leaving our production facility. We will be sure to report this issue to the factory
foreman (quản đốc).

--137--. Whichever option you decide to choose, please accept the attached discount coupon to
use toward your next purchase. It can be used online by inputting the sixteen-digit code at
checkout (thanh toán). We hope you --138-- to be a VC Appliances customer.

Sincerely,

Tatsuto Sakai

135. (A) perishable

(B) reluctant
(C) defective
(D) careless

136. (A) Although

(B) While
(C) Unlike
(D) Despite

137. (A) We are happy to either refund your

purchase or provide a replacement.
(B) Thank you for your understanding of this
situation.
(C) This product is eligible for return under our
company policy.
(D) The heater is designed to be used in rooms
of various sizes.

138. (A) continued

(B) were continuing
(C) will continue
(D) had continued

Questions 139-142 refer to the following letter.

Tyrone Berry
941 Joy Lane
Burbank, CA 91502

Dear Mr. Berry,

On behalf of the Small Business Owners Association (SBOA), I would like to invite you to our
annual leadership workshop. This year, we have selected Boston as the host city, due to its --
139-- location. The event will be held at the Jenkins Center. If you are traveling from out of
town, please see the enclosed details regarding --140--. SBOA has negotiated discounted rates
(mức chiết khấu/giảm giá) with these hotels for our participants.

This workshop is an excellent way to --141-- your skills. Space is limited, so if you are interested
in taking part in this event, be sure to register by the August 10 deadline. --142.--

Sincerely,

Shannon Payne
Event Coordinator, SBOA

139. (A) accessible  dễ tìm, có thể đến được

(B) accessibly
(C) access
(D) accessibility

140. (A) accommodations

(B) fees
(C) presenters
(D) requirements

141. (A) volunteer

(B) instruct
(C) strengthen  củng cố
(D) pursue

142. (A) The registration process has now closed.

(B) We hope you had as much fun as last year.
(C) A larger venue may be more suitable.
(D) This will ensure that a spot is saved for you.

Questions 143-146 refer to the following notice.

--143-- This will be done in recognition of the public holiday. Ticketing agents will be available
again the following day. Passengers may still purchase tickets from the automated ticketing
machines --144-- online. Staff members will be located throughout the terminal to assist
passengers with inquiries.

Please note that commuter passes (thẻ đi lại) are not --145-- on public holidays. Passengers must
purchase a separate ticket for their journey. If you do not have a ticket to present to the
conductor (người soát vé), you may be subject to a fine/ law/penalty/tax. The trains will run on
an amended schedule during the holiday. For --146-- of departure and arrival times, visit
www.nationalrail1.com.

143. (A) The Randall Station ticketing office

will be closed on January1.
(B) Passengers are reminded to allow
for extra travel time.
(C) National Rail has plans to increase
passenger fares.
(D) A high volume of travelers is
expected at Randall Station.

144. (A) in spite of

(B) provided that
(C) as well as  cũng như
(D) because of

145. (A) thorough

(B) distinctive (đặc biệt, riêng biệt)
(C) valid  hợp lệ, có hiệu lực
(D) feasible (khả thi/ có thể thực hiện được)

146. (A) permission

(B) confirmation
(C) settlement  sự định cư/ sự hòa giải, giải quyết
(D) outcome

Part7
Questions 147-148 refer to the following form.

PC: SOLUTIONS
1958 Tyler Avenue, 248-555-0171
Date: March 20 Order accepted by: Anna Bernard
Customer name: David Pierce Phone number: 248-555-0174
Model: Viex Co. R-20 Tablet Description of issue: Cracked screen
Completion date: March 22 Technician: Jason Crawford
Special instructions: Customer has paid in full for screen replacement
and scratch-resistant coating. A 15% new customer discount was
applied.

147. What is Mr. Crawford responsible for? 148. What can be inferred about Mr. Pierce?
(A) Delivering an item (A) He purchased a protective case for his
(B) Making a repair device.
(C) Taking an order (B) He presented a coupon for the services.
(D) Processing a payment (C) He is using PC Solutions for the first time.
(D) He will pick up an item on March 20.
Questions 149-150 refer to the following e-mail.

E-Mail message
To: Elias Kinnard <[email protected]>
From: Jeanette Aguayo <[email protected]>
Date: January 8
Subject: Details

Dear Mr. Kinnard,

It was a pleasure meeting with you to discuss the feasibility of Valley Fashion using our
facility to produce the jeans for your new product line. I know you considered our initial
offer too high, so I have discussed the issue with our fabrication team. Considering you
would require a bulk order, we have adjusted the figures as below. Please note that this is
the best offer we can provide.
Valley Fashion: Production Cost Summary Updated
January 7
Category Cost per item
Labor $2.91
Fabric $3.21
Button, zipper, rivets $1.24
Distressed finish $0.84
Factory overhead $0.39
Total $8.33

The rate may be slightly higher than those of our competitors, but our company has the
fewest on-site accidents of any facility in the region. Many socially conscious
consumers pay attention to this factor when making purchasing decisions, and this will
reflect positively on your company.

Sincerely,

Jeanette Aguayo
WPA Manufacturing
149. What is the purpose of the e-mail? 150. What does Ms. Aguayo suggest about
(A) To request additional funds WPA Manufacturing?
(B) To tell about a changed budget (A) It has an excellent safety record.
(C) To promote a product (B) It is the largest factory in the area.
(D) To explain a pricing error (C) It has the lowest labor prices.
(D) It is popular on social media.

Questions 151-152 refer to the following job announcement.

Openings at TG Automotive
TG Automotive is currently seeking vehicle mechanics for its Renwick and
Abbott branches. The work for these full-time positions will be exclusively
during the daytime, as weekend and evening shifts are not required. Wages
are negotiable, and employees will be eligible for health insurance and paid
vacation after a six-month probationary period. Applicants must have
either two years of experience in the automotive repair industry or
certification from a technical school.
Applications should be sent to [email protected] by October
5. Interviews will be held over a three-day period (October 9-11),
and successful applicants will begin work on October 15. New
employees must undergo two weeks of paid training, the first of
which will take place at the Huntington branch, and the second of
which will be at the place of employment.

151. What is indicated about the position? 152. How long will employees train at
(A) Its benefits increase after a trial period. the Huntington branch?
(B) Its applicants must have a flexible schedule. (A) Two days
(C) Its employees receive the same fixed pay rate. (B) Three days
(D) It requires two years of experience. (C) One week
(D) Two weeks

Questions 153-154 refer to the following text-message chain.

 Salvo Trevisano 3:08 P.M.
Are you still at the Hillcrest Street property?

Jaromir Nowak 3:14 P.M.

Yes. What's up?

Salvo Trevisano 3:15 P.M.

The supplier will deliver some materials around 4, and I'd
like some help unloading it. Will you be able to get back
here by then?

Jaromir Nowak 3:16 P.M.

Probably not.

Salvo Trevisano 3:18 P.M.

Really? I thought it was only supposed to be a short job.

Jaromir Nowak 3:20 P.M.

It was, but some of the wiring is worn and I need to
replace it so it's not a safety hazard when the electricity
is turned back on.

Salvo Trevisano 3:21 P.M.

OK. I understand.

153. At 3:16 P.M., what does Mr. Nowak mean 154. Who most likely is Mr. Nowak?
when he writes, "Probably not"? (A) An equipment supplier
(A) He does not have enough materials. (B) An electrician
(B) He is unable to assist with a task. (C) A real estate agent
(C) He does not think the supplies will arrive. (D) A mover
(D) He is having trouble finding Hillcrest Street.

Questions 155-157 refer to the following memo.

To: All Staff September 30

With Summit Spa's plans to extend its business hours, the

management team has been conducting interviews of applicants for
a massage therapist position. We are pleased to announce that we
have found someone to join our team, Angela Thorpe.
 Ms. Thorpe is a state-certified massage therapist who received her
initial training ten years ago from the Grundy Institute. She spent
seven years working at the day spa at Jasper Hotel in Santa Barbara.
During her time there, she started the
Stress Reduction Association (SRA), a charity committed to
teaching others about healing through relaxation techniques. She
moved to Oakland three years ago and started working at the Laurel
Center, where she was awarded Employee of the Year. Due to the
Laurel Center's upcoming closure, she was searching for similar
work. Ms. Thorpe's skills cover a wide range of techniques, so we
are excited to have her on board. Her first day here will be Monday,
October 7. Please make an effort to make her feel welcome.

155. What is the purpose of the memo?

(A) To introduce an employee
(B) To endorse a job candidate
(C) To provide client information
(D) To announce a promotion

156. How long has Ms. Thorpe lived in Oakland?

(A) Three years
(B) Five years
(C) Seven years
(D) Ten years

157. The word "cover" in paragraph 2, line 10, is

closest in meaning to
(A) protect
(B) hide
(C) include
(D) report

Questions 158-160 refer to the following article.

Kroft Koffee Launches

Grocery Store Line

NASHVILLE, June 15---With its mismatched sofas and armchairs,
contemporary artwork, and soft folk music, Kroft Koffee has become
known internationally for being the perfect meeting place for a cozy
afternoon with friends. But now the company has made a move to
 bring its products to consumers' homes as well. --[1] --. CEO Diego
Cardoso, who recently took over for Isabelle Hammond, had a vision
for stocking Kroft Koffee products in stores.

The new line of drinks, sold under the name Kroft Koffee Express,
launched last week and is being sold exclusively at the Birchtree
grocery store chain. -- [2] --. The line includes chilled versions of the
business's lattes, cappuccinos, and Americanos. "We're pleased to be
partnering with Birchtree," Cardoso said. "Its shoppers and ours are
alike, so we believed it was a perfect match.”

While Kroft Koffee itself has had strong sales over the past year, it is
yet to be determined whether the Express line will succeed. ㅡ [3] ㅡ.
This poor result comes despite Kroft Koffee's heavy investment in
marketing campaigns for television and social media. Even the most
optimistic analysts predict that the goods will be pulled from shelves
within a few months. -- [4] ㅡ.

160. in which of the positions marked [1],

158. What can be inferred about Kroft Koffee? [2],[3], and [4] does the following sentence
(A) It has branches inside Birchtree stores. best belong?
(B) It is under new management. "Most branches reported selling just a
(C) It changes its menu seasonally. few of the drinks in the entire first week
(D) It has recently expanded overseas. that the product was offered."
(A) [1]
159. According to the article, why was (B) [2]
Birchtree selected by Kroft Koffee? (A) (C) [3]
For its reasonable prices (D) [4]
(B) For its brand recognition
(C) For its similar customer base
(D) For its stable distribution network
 Tetrex Freshwater Aquarium
Thank you for purchasing a Tetrex Freshwater Aquarium. To get started on
enjoying the relaxing hobby of keeping fish, follow the steps below.

1. Wash the interior of the tank with warm, soapy water. Be sure to
rinse the sides of the tank thoroughly so that no residue remains, as this
can be toxic to fish.
2. Cover the bottom of the tank with pebbles or decorative gravel and
fill the tank about 75% full. Add any live or plastic plants. Handle the roots
of live plants gently, and make sure they are completely covered. Fill the
rest of the tank with water.
3.Hang the filter on the side of the tank, ensuring that the filter is
submerged. Allow the filter to soak for at least 20 minutes before turning
on the filter pump.
4. Check that the water is room temperature. Add fish to the tank one by one.

If you are missing parts, please call our customer service line at 1-800-555-0166.
For a duplicate warranty card, e-mail Patrick Davis at [email protected].
 (D) Exposing plant roots to the air

161. What is the information mainly about?

(A) Performing an initial setup
(B) Selecting the right fish
(C) Cleaning a fish tank 163. What can users do by e-mailing the
(D) Replacing dirty tank water address provided? (A) Order fish for the
tank
(B) Make a warranty claim
162. What are users instructed to avoid doing?
(C) Request a missing part
(A) Overfilling the tank with water
(D) Get a copy of a document
(B) Getting electrical components wet
(C) Leaving soap on tank surfaces
Questions 164-167 refer to the following online chat discussion.

Sarah Brady [11:13 A.M.] I've just spoken to Mr. Shinn, the representative from Doucet. He
had ordered some uniforms for his branch's tellers and loan
officers, and he's wondering if they can be delivered on April 9
instead of April 17.
Bruce Murphy [11:15 A.M.] Unfortunately, the main blade on the cutting machine broke. I've
ordered a new one, but it's going to take a few days to arrive. I've
reassigned some employees to work on sewing projects in the
meantime.

Sarah Brady [11:16 A.M.] What about taking the fabric to our site in Pittsburg and having the
cutting done there? It would include some transportation costs, but
I think that would work out fine.

Albert Cramer [11:17 A.M.] I don't think so.

Sarah Brady [11:18 A.M.] Oh, really? Why not?
Albert Cramer [11:18 A.M.] I had a phone meeting with the production manager there
yesterday, and he said they have a number of rush orders. So, I'm
sure they couldn't take on any more work at the moment.

Sarah Brady [11:20 A.M.] All right. Well, despite the delays on our end, we can still finish
Mr.
Shinn's order by the originally agreed date, can't we?
Bruce Murphy [11:21 A.M.] Yes, that shouldn't be a problem.
Albert Cramer [11:21 A.M.] I'll make sure his order is processed first after everything is up and
running so that we can meet the original deadline.
Sarah Brady [11:23 A.M.] OK. Then I'd better let him know about the status of his order.
Thanks for the information.

164. Who most likely is Mr. Shinn? (D) A fabric supplier

(A) A production manager
(B) A fashion designer 165. Why is the writers' company unable to
(C) A bank employee accommodate a request?
(A) They no longer produce the desired item. (B) He is too busy to help Ms. Brady.
(B) They do not have enough employees. (C) He disagrees with the proposal.
(C) They are planning to relocate to (D) He doubts the branch has enough
Pittsburg. workers.
(D) They are waiting for replacement
components. 167. What does Ms. Brady say she will do?
(A) Place a rush order
166. At 11:17 A.M., what does Mr. Cramer (B) Update a customer
most likely mean when he writes, "I don't
(C) Work overtime
think so"?
(D) Change a deadline
(A) He thinks transportation costs are too
high.

Questions 168-171 refer to the following e-mail.

E-Mail message
To: Undisclosed Recipients
From: Taylor Diehl <[email protected]>
Date: March 2
Subject: Hello

On behalf of Brantley, Inc., I would like to welcome you all on board. We strive for
accuracy and efficiency in the testing and analysis of laboratory samples, and you
will play an important role in this regard. Your individual team leaders will be getting
in touch soon to provide further orientation materials, which will help you to have a
sound understanding of our policies and expectations. In the meantime, I'd like to
summarize some of the key sites in our multi-building complex.

All of you will be stationed in Delano Tower, which is the center of our operations.
Additional equipment can be procured from the warehouse in the Stokes Building,
but a request must be made in advance. If you experience any safety issues, there is
an on-site nurse available in the Elliot Building, which is also the home of our
security office. Questions regarding payroll and benefits are handled by our finance
department, which is located in Vine Hall. Their extension number is 300.

If you plan on driving to work, you'll need a pass to leave your vehicle in one of the
on-site lots. These are available at no cost, pending availability, and can be obtained
from Steven Reiter. He can be reached at extension 251. All employees must wear a
photo ID badge at all times. You should get one from the security office as soon as
you arrive on your first day.

Please feel free to contact me with questions at any time. I look forward to getting to
know
 you all better,
Richard Singer
Taylor Diehl 323 Westwood Avenue
HR Director, Brantley, Inc. Kansas City, KS 64106

168. Who most likely are the recipients? Dear Mr. Singer,
(A) Safety inspectors
(B) Lab technicians 170. Where should the recipients go upon
arrival?
(C) Team leaders
(A) To Delano Tower
(D) Job applicants
(B) To the Stokes Building
(C) To the Elliot Building
169. The word "sound" in paragraph 1, line
4, is closest in meaning to (A) positive (D) To Vine Hall
(B) thorough
(C) durable 171. What is Mr. Reiter responsible for
doing?
(D) noisy
(A) Distributing orientation materials
(B) Answering payroll questions
(C) Issuing parking passes
(D) Performing safety training
Questions 172-175 refer to the following
letter.
I am writing to you about the possibility of hiring you to create a new logo
and Web site for my landscaping business, Landry, Inc. We have been in
operation for about eight years, and we currently get a lot of business from
recommendations by friends. However, we are trying to expand the business,
so we plan to launch a Web site to advertise our services. --[1] --. When I got
the flyer for your business in the mail, I thought you would be perfect.

Our current "logo" is just the name of the business in an attractive font. I
would like to change this to a recognizable picture that can be used on our
Web site, promotional materials, business cards, etc. -- [2]--. Because we
deal with landscaping and property maintenance, I would like the logo to
incorporate the image of a leaf or a tree. - [3] -. This is so that it will match
the uniforms that our employees wear. I have enclosed a sketch of what I
have in mind, but obviously this would need to be improved upon. I'm more
than willing to take your advice regarding the appearance of the logo.

I hope you are available to take on this project. I would like to set up a meeting
where I could explain my needs in detail. -[4]-. At that time, you could give me a
rough estimate of what the initial, and ongoing fees would be. I can be reached by
phone at 305-555-0192. I look forward to hearing from you!

Sincerely,
 James Landry
James Landry
Owner, Landry, Inc.

172. How did Mr. Landry find out about Mr. 174. The word "rough" in paragraph 3, line 3 is
Singer's business? closest in meaning to
(A) By performing an online search (A) forceful
(B) By getting a friend's recommendation (B) difficult
(C) By receiving a promotional flyer (C) uneven
(D) By reading a newspaper advertisement (D) approximate

173. What has been included with the letter? 175. In which of the positions marked [1], [2],
(A) A sample contract [3], and [4] does the following sentence best
(B) A drawing of an idea belong? "I also want navy blue to be used as
(C) A photo of a uniform
one of the colors in it."
(D) A business brochure
(A) [1]
(B) [2]
(C) [3]
(D) [4]

Questions 176-180 refer to the following Web page and e-mail.

http://www.charterantiques.comlaboutus
Charter Antiques

Owned and operated by Al Litchfield for the past two decades, Charter Antiques has one
of the largest collections of competitively priced antique furniture on the East Coast. Our
inventory is constantly changing, so we encourage you to visit the store regularly.

Antique Sales: We offer free delivery on all orders. If you're not satisfied with your
purchase, you may return it for a full refund within 30 days. Please note that the item must
be returned in the same condition and at the customer's expense.

Antique Refurbishments: If you have an old item that you love, we can bring it back to its
original condition.

Sell Your Antiques: Send photos and a description to Al ([email protected]) and he

can tell you what it is worth (final offers will be made once the item is seen in person).

*E-mail*
 To: Charter Antiques <[email protected]>
From: Ye Chao <[email protected]>
Date: May 20
Subject: Antique desk

To Whom It May Concern:

I purchased a mahogany writing desk at your store on May 15, and it was delivered
to my home yesterday. While I think it's a lovely piece, and it's the perfect size for
my home office, I'm afraid I need to return the item. Unfortunately, the shade of the
wood does not match the floorboards as I had expected.

Please e-mail me back to let me know what I need to do next. I'd like to get the item
returned by May 24 if possible because that's when the replacement desk I ordered
will be delivered, and I don't really have space for both pieces in the room.

Sincerely,

Ye Chao

(C) He is not eligible for a full refund.

(D) He has a private antique collection.
176. What is NOT true about Charter Antiques?
(A) It matches the price of its competitors.
(B) It has been open for twenty years.
(C) Its merchandise changes regularly.
(D) It offers furniture restoration services. 179. What problem does Mr. Chao have
with the item? (A) Its shape
177. What is indicated about Charter Antiques' (B) Its size
owner? (C) Its color
(A) He posts photos of the merchandise online. (D) Its brand
(B) He purchased the business from someone
else. 180. Why does Mr. Chao want a transaction
(C) He can assess the value of furniture. completed quickly?
(D) He wants to open another location. (A) To settle an issue before a trip
(B) To move into a new home
178. What can be inferred about Mr. Chao? (C) To make room for some guests
(A) He is a regular customer of Charter Antiques. (D) To prepare for another delivery
(B) He will have to pay some shipping costs.

Questions 181-185 refer to the following e-mail and form.

To: Hamid Kasun <[email protected]>

From: Wright Communications <[email protected]>
 Date: March 10
Subject: RE: Account #49506
Dear Mr. Kasun,
We have received your request to transfer your Wright Communications services from
672 Franco Street to 1051 Orleans Avenue on March 28. The request has been
officially made on your account, and no further action is needed from you at this time.
The final day of service at your current residence will be March 27, and the new service
will be ready on March 28. Because there will be no break in service, you will be billed
the usual amount for your package, which is $49.99. Regarding your inquiry, your
billing cycle will not change. It will continue to be from the 5th of each month to the
4th of the following month. You also mentioned that you might want to add a cell
phone to your package sometime next month after you turn in the one from your
company. This is very easy to do, and I have attached a list of our packages for your
information. Thank you for being a Wright Communications customer!
Nando Deleon
Accounts Agent, Wright Communications

Wright Communications Packages

Package Services Monthly Charge
Basic Internet Only $39.99
T-Basic Internet + Cable $49.99
P-Basic Internet + Phone $54.99
Premium Internet + Cable + Phone $89.99
Bills will be issued five days after the final day of the billing cycle.
Customers can make payments by credit card on our Web site at
www. wrightcomm.com or by sending a check to Write
Communications Billing Office, P.O. Box 1385, Bloomington, IN
47408. Please note that you must add a $2.99 processing fee to all
check payments.
183. What can be inferred about Mr. Kasun?
181. What is the purpose of the e-mail? (A) He was dissatisfied with a service.
(A) To request payment for services (B) He is a new Wright Communications
(B) To introduce a new service (C) customer.
To explain a policy change (C) He currently uses a work-issued phone.
(D) To confirm a change of address (D) He is considering downsizing his
package.
182. Which package is Ms. Kasun currently
using?
(A) Basic
(B) T-Basic
(C) P-Basic
(D) Premium
184. When most likely will Mr. Kasun
receive his next bill? (A) March 31
(B) April 4 185. What is indicated about payments?
(C) April 9 (A) They can be partially refunded.
(D) April 30 (B) They may take a few days to process.
(C) They are more expensive by check.
(D) They will incur a fee if received late.

Questions 186-190 refer to the following notice, e-mail, and article.

EMPLOYEE NOTICE: CHANGES AT FORTUNA RESTAURANT

March 5
Fortuna Restaurant will undergo a construction project to add an outdoor patio to
the property. The patio will wrap around two sides of the restaurant. It will have a
regular section on Parson Avenue and a VIP section on the south side of the
building with views of Canterbury Lake.

The work will begin next week and the patio's grand opening is tentatively
scheduled for May 26, though this is subject to change depending on the
construction's progress. During construction, the rear section of the dining room
will be closed off. The work will include pulling up the bushes that surround the
building, laying a stone floor, and erecting a decorative metal fence. Thank you
for your cooperation.

To: Undisclosed Recipients

From: Vinay Narang <[email protected]>
Date: June 12
Subject: Fortuna Restaurant

On behalf of Fortuna Restaurant, I would like to invite you all to the grand opening of
our restaurant's outdoor patio. We believe this change to our business will be of interest
to your readers, and we would be happy to give you a tour on the event day and tell you
more about the change. The event will take place on Friday, June 18 at 11 a.m. You
will have opportunities to take pictures, and we even expect an appearance by a few
city officials, including Mayor Stephanie Gonzalez. Free food will be served, but we do
ask that you reply to this e-mail address to reserve your seat.

I hope to see you all there!

Vinay Narang
General Manager, Fortuna Restaurant

Dining in Style
By Joel Gossett
 Summer is in full swing, and it's the perfect weather for some outdoor dining all
around town.

Linda's Cafe: 922 Ingram Road, 555-0196 For

casual meals on a budget, Linda's Cafe is a Marchini's: 1806 16th Street, 555-0134
great summer hotspot. I dined in their rooftop Specializing in Italian cuisine, Marchini's has
section, which features tables with large large portions for a low price. Outdoor balcony
umbrellas for shade. tables should be reserved in advance to avoid
disappointment.
Fortuna Restaurant: 613 Parson Avenue,
555-0122
I loved the beautiful view of Canterbury Lake
when dining on Fortuna Restaurant's newly
built patio. The menu has a wide selection of
affordable appetizers and entrees.
Excellent service and exotic dishes make Pearl
a wonderful choice for special occasions. The
sophisticated atmosphere makes it one of my
top choices for fine dining.

188. What can be inferred about the

186. What is NOT indicated as part of the construction project?
remodeling project? (A) It was completed in two phases.
(A) Installing a stone floor (B) It resulted in a road closure.
(B) Planting some bushes (C) It experienced some delays.
(C) Putting up some fencing (D) Its pictures were posted online.
(D) Removing some vegetation
189. What is suggested about Mr. Gossett?
187. Who most likely was the e-mail sent to? (A) He visited Fortuna Restaurant with a
(A) New restaurant employees friend.
(B) Members of the press (B) He has uploaded some photos of a patio.
(C) Local city officials (C) He sat in the VIP section of Fortuna
(D) Construction crew workers Restaurant.
(D) He currently works near Parson Avenue.

190. Which restaurant is probably the most

expensive?
(A) Linda's Cafe
(B) Fortuna Restaurant
(C) Pearl
(D) Marchini's

Questions 191-195 refer to the following list, schedule, and e-mail.

 Most recent films by director Louis Bryant
Across the Sea: Based on the novel of the same name, Across the Sea is one of
the highest-grossing action movies to date. Set in the late 17th-century, the film
stars Corey Underwood as a mischievous pirate who tries to win the king's
favor. Film critics gave it 5 out of 5 stars.
Dawn at Sornhill: This critically acclaimed historical drama set in the
Elizabethan period follows one family's struggle with poverty. Bryant consulted
leading historical scholars on English history to ensure accuracy in all aspects of
the film.
The Icy Pavement: Starring Corey Underwood, this action film follows the life
of a 1920s detective who is racing against time to bring down a criminal
threatening the elites of New York. The film received rave reviews from critics
and numerous awards.
We Were There: Depicting army life during the time of the Spanish Civil War,
1936 to 1939. We Were There offers action-packed scenes alongside thought-
provoking dialog. The lead roles are masterfully played by Corey Underwood
and Pat Avis, winning them Best Actor and Best Supporting Actor, respectively.

Benito Giordano, owner

http://www.channel9guide.com

Contact Us Now Playing Program Schedule Home

Channel 9 Program Schedule: April 10

Wake-Up, World! 6:30 A.M
Host Jenny Kirkland explores organization tips for your home. For everything from
cosmetics to photos, you'll discover how to keep your belongings out of the way and in
good condition.

Music Spotlight 8:00 A.M.

A continuation of the series on the traditional music of Peru, this week features Mantaro
Valley. You'll learn how the area's brass band music preserves the history of the local
people.

Opposing Opinions 9:00 A.M.

Now at a new time slot! In this lively talk show, the panel takes on a different
newsworthy topic each week. This episode covers the recent presidential debate.

Behind the Scenes 10:00 A.M.

Award-winning director Louis Bryant discusses his recent film about soldiers. In the
interview, he tells about the planning and preparation that went into creating the epic
wartime scenes.
 E-Mail Message
To: [email protected]
From: Russell Davenport <[email protected]>
Date: April 11
Subject: Channel 9 programming

To Whom It May Concern:

I'm writing to let you know that I am a big fan of your morning shows. I'm not always
free when they're on, but I made a point of watching yesterday's programs because I
was interested in the interview with Louis Bryant. I had the opportunity to meet him
on set when I was acting as a consultant for Dawn at Sornhill, and I thought your
interviewer did a fantastic job of capturing his personality.

In addition, I always enjoy the helpful and interesting topics presented by Jenny
Kirkland. Her show has been a part of the Channel 9 lineup since the beginning, and
the newer morning shows complement it perfectly. I hope you will keep providing
many excellent options for viewers.

Warmest regards,
Russell Davenport

191. What do all of Mr. Bryant's recent films (C) Wake-Up, World! is the longest-running
have in common? morning show.
(A) They were all praised by critics. (D) The host of Behind the Scenes has
(B) They are all set in the past. recently changed.
(C) They all star the same actor.
(D) They are all in the same genre.
194. In the e-mail, the word " keep " in
192. Which movie was discussed on Channel paragraph 2, line 3, is closest in meaning to
9? (A) preserve
(A) Across the Sea (B) continue
(B) Dawn at Sornhill (C) hold
(C) The Icy Pavement (D) control
(D) We Were There
195. What can be inferred about Mr.
193. What is true about Channel 9's Davenport?
programs? (A) Opposing Opinions features (A) He has met Jenny Kirkland before.
new politicians each week. (B) He watches Channel 9 daily.
(B) Music Spotlight has been moved to a new (C) He is an expert at English history.
time. (D) His book was made into a movie.
Questions 196-200 refer to the following information, customer review, and response.

http://www.sandoval.net/products
Sandoval Memory Foam Mattresses
Home Products Customer Forum Contact
Sandoval offers a wide range of sizes to maximize your comfort! Click a product below
for further details.

Memory foam mattresses:

Twin (90 x 190cm): £1,499
Double (135 x 190cm): £1,699
King (150 x 200cm): £1,999
Super King (180 x 200cm): £2,399

Accessories:
Mattress cover (twin/ double /king/ super king): £20/£25/£30/£35
Standard memory foam pillow: £50
Sleeping mask: £10

New contour pillow coming July 1!

http://www.sandoval.net/customerforum

Posted July 4 by Woo-Seok Choi

I decided to buy a Sandoval mattress because I thought that Sandoval had many
strong points, including its high quality and reasonable prices. I've been using it for
about two weeks, and I especially like how the foam doesn't absorb heat, so it keeps
the surface of the mattress the same temperature all night. I would not recommend
buying the standard pillow, as it is too high for sleeping on your back.

I haven't bought a cover for the mattress yet, but I'm considering it because it is
designed to soak up sweat and other moisture under your sheets. The Web site says
that it can be taken off, but I'm not sure whether or not it has to be dry cleaned, which
would be expensive due to its size.

http://www.sandoval.net/customerforum

Posted July 5 by Clara Veloz [Sandoval Customer Service Team]

Mr. Choi, thank you for sharing your feedback! We're sorry that you are displeased
with one of our products. We'd like to send you our newly released item by way of
 apology. Please send a message to [email protected] to let me know whether
the address listed in your customer account file is still accurate.

As for the mattress cover, we highly recommend getting one to protect your
purchase. It can be washed in a regular washing machine, so there is very little
upkeep (phí bảo dưỡng). It will help to keep your mattress looking like new for many
years.

Thank you for being a Sandoval customer!

196. What does Mr. Choi like most about the

mattress (nệm) he bought?
(A) its lightweight design 199. What does Ms. Veloz ask Mr. Choi to do?
(B) its soft surface (A) Confirm an address
(C) Its consistent temperature (B) Apply for a refund
(D) Its product warranty (C) Select a size
(D) Delete a comment
197. In the customer review, the word "points"
in paragraph 1, line 2, is closest in meaning to 200. What is NOT indicated about the mattress
(A) sites cover?
(B) features (A) It is machine washable.
(C) objectives (B) It is removable.
(D) opinions (C) It replaces sheets.
(D) It absorbs moisture.
198. What will be sent to Mr. Choi?
(A) A mattress cover
(B) A standard pillow
(C) A contour pillow
(D) A sleeping mask