ASSIGNMENT 1 FRONT SHEET

Qualification BTEC Level 4 HND Diploma in Business

Unit number and title Unit 6: Management a Successful Business Project (491)
Submission date Date received (1st submission)
Re-submission date Date received (2nd submission)
Student name Mai Thi Thuy An Student ID GBD201442

Class GBD0907 Assessor name Ngo Hai Quynh

Student declaration
I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that
making a false declaration is a form of malpractice.
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Table of Contents
I. INTRODUCTION........................................................................................................................................................... 4
II. PROJECT MANAGEMENT......................................................................................................................................... 4
1. DEFINITION OF PROJECT AND PROJECT MANAGEMENT.............................................................................................................4
2. THEME INTRODUCTION............................................................................................................................................................... 4
3. PROJECT AIM/ OBJECTIVES.....................................................................................................................................................5
III. RESEARCH PROJECT MANAGEMENT PLAN....................................................................................................... 5
1. DESCRIPTION......................................................................................................................................................................... 5
2. COST..................................................................................................................................................................................... 8
3. SCOPE..................................................................................................................................................................................... 8
4. TIMLINE................................................................................................................................................................................... 9
5. MILESTONE SCHEDULE................................................................................................................................................................ 9
6. QUALITY.................................................................................................................................................................................. 9
7. RISK AND RESOURCES............................................................................................................................................................... 10
8. COMMUNICATOON PLAN...........................................................................................................................................................10
IV. A WORK BREAKDOWN STRUCTURE AND A GANTT CHART............................................................................................. 10
1. A WORK BREAKDOWN STRUCTURE.............................................................................................................................................. 10
2. A GANTT CHART...................................................................................................................................................................... 11
V. DATA COLLECTION PLAN................................................................................................................................................ 12
1. QUESTIONNAIRES FOR THE SURVEY..............................................................................................................................................12
2. INTERVIEW QUESTIONS FOR THE SURVEY.......................................................................................................................................17
VI. LITERATURE REVIEW..................................................................................................................................................... 18
VII. WEEKLY LOGBOOK....................................................................................................................................................... 18
1. LOGBOOK WEEK 1................................................................................................................................................................... 18
2. LOGBOOK WEEK 2................................................................................................................................................................... 21
VIII. CONCLUSION.............................................................................................................................................................. 23
REFERENCES...................................................................................................................................................................... 23
I. Introduction
Dame Anita Roddick established The Body Shop in 1976. It all began with a modest green shop in
Brighton and a conviction in something revolutionary: that business can be a driving force. good. For over
40 years, we have broken the norm, never went against it, and changed it in accordance with our founder's
vision. Products using ethically and naturally sourced ingredients from across the world, no-frills
packaging, and readily reused bottles for refills; and beauty routines developed for everybody, helping
women feel good about their skin - never promising to make them look like anyone else. The Body Shop
is currently renowned as a worldwide family with 40,000 employees in over 100 countries (The Body
Shop, 2022).

Consumers are becoming more knowledgeable when it comes to selecting a selection of skincare and
beauty products. Furthermore, rivals understand how to please clients better. As a result of this alteration,
consumers and employees have been pleased, and the interface of The Body Shop at Vincom Da Nang has
been renewed.

This report will define project and project management, as well as to conduct a research analysis of the
project management plan, work breakdown structure, and Gantt chart. Conduct research to determine the
right working environment for employees, as well as collect data from individuals in the organization to
improve and develop better in the future. Finally, the data gathering strategy and weekly log report are
shown. This study report will go through the findings and offer viable solutions.

II. Project management

1. Definition of project and project management
According to Williams (2008), a project is a series of interconnected activities and actions carried out in
order to attain a certain objective under time, resource, and financial restrictions.

Project management is the science that analyses the planning, organisation, management, and monitoring
of a project's development process to ensure that it is finished on time, within the budget approved, and
meets particular project goals and objectives. The primary aim of project management is for work to be
completed to specifications and quality standards, within budget, on schedule, and with the project, scope
remaining intact Williams (2008).

The project life cycle consists of several different phases: Project Initiation, Project Implementation,
Project Closing Inception Phase, Concept, Project Definition, Design, Evaluation, Selection, Initiation
Deployment, Planning, Scheduling, Work Organization + Monitor, Control, Close, Deliver and Evaluate
(Williams, 2008).

2. Theme introduction
The Body Shop is one of the UK's major cosmetic companies, it has been in the market for over 40 years.
But in order not to fall asleep on the victory, I am a representative of the company that created the project
"Application of skin scanners in daily care and consultation". And a dermatoscopy is a device with a
magnifying machine that can see all the problems that are appearing on the skin. To help users find the
products that best suit their skin, to achieve the best results. Because today, appearance plays an important
role in everyone's life, the birth of this project both contributes to helping customers have beautiful skin
and helps employees to be confident and comfortable. Easier in product consulting. In addition, designing
and changing the dressing table, testing cosmetics on the skin to both freshen the space in the store and
help people see the defects to find the right product from the consultants of the company's store.

3. Project aim/ objectives

 Aim: The common purpose is to give employees the convenience of introducing products as well
as giving the best advice to customers.As well as being flexible to each skin type, each customer is
different.
 Objectives: The purpose of the plan is to create a comfortable environment for employees to work,
be dynamic in their work and create a new feeling, and stimulate creativity in product consulting
work. As well as making it easy for employees to communicate and collaborate in a cosmetic store
environment.

III. Research project management plan

1. Description
To be able to do this, you will need:
Meiboyi multi-layer iPad skin scanner: correctly diagnose skin problems, the extent of damage that
customers encounter. It helps employees to easily advise products to customers as well as improve the
staff's level for customers.

A set of tables and chairs with a large mirror and LED light: for applying makeup and testing products on
customers' skin as well as helping staff to advise better. This offers a nice light source and a spacious area
for employees and consumers to utilise and speak about cosmetics.
Sample products of The Body Shop include: skincare and makeup: sample products can help staff easily
advise and test suitable products on customers' skin, as well as employees have the right to test products
on skin to know the pros and cons of the product.
Professional staff in the field of skincare and makeup: improve consulting skills and consulting experience
for employees through the training period of the proposed project
2. Cost
Categories Cost per unit (VND) Number of unit Total cost (VND)
Meiboyi multi-layer 2.600.000 2 5.200.000
iPad skin scanner
A set of tables and 2.000.000 2 4.000.000
chairs with a large
mirror and LED light
Sample products of The 7.000.000 2 14.000.000
Body
Another cost 3.000.000 1 3.000.000
Substitute cost 10% total 2.620.000
Total 28.820.000

3. Scope
Project scope The Body Shop will have to work rapidly on this assignment. Because the firm has
description been in economic stagnation for two years, this strategy intends to modify the "new
shirt" and swiftly re-engage customers. The scope will be altered at the Vincom
Plaza Da Nang branch, specifically the sales department.
Project deliverables Create surveys, poll workers' thoughts during the process, and poll how the skin
scanner is used. Create mailboxes to receive client feedback on sample projects,
and inventory the leftover cosmetics. The makeup tables and chairs have passed
their expiry date.
Project acceptance Functional requirements: LEDs have a lot of light to ensure staff can easily advise,
criteria skin scanner users can know what skin problems are, and sample products bring
users to know do I fit or not
Technical requirements: the time the dermatoscopy responds to the customer is less
than 10 seconds, and the staff is always ready to give advice anytime, anywhere
Project constraints inadequate human resources, restricted space, spent expenditures, and ineffective
campaign marketing
4. Timline
How long does the project take: 1 month
When to start: from 1/6/2022 - 1/7/2022
Divided into several stages: 5 stages
Task Start date Finish date Duration PIC
Planning
Market survey 1 June 1 June 1 day Marketing
Department
Create a 2 June 3 June 2 days Project
questionnaire management
Comment box 3 June 3 June 1 day Sales Department
Controlling
Set and change 4 June 6 June 3 days Repairman – Thuy
dressing table An
Buy and apply skin 7 June 7 June 1 day Thuy An
scanner
Recruitment 8 June 9 June 2 days Human resouces
Department
Training 10 June 23 June 14 days Sales Department –
Thuy An
Closing
Data collection and 24 June 28 June 5 days Sales Department –
evaluation Thuy An
Write and submit 29 June 30 June 2 day Thuy An
reports

5. Milestone schedule
Date Milestone
June 1, 2022 Identify the study aim successfully
June 4, 2022 Buy new products to add to the project
June 8, 2022 Start recruiting new staff for the project
June 10, 2022 Training time and staff selection
June 28, 2022 Data collection and analysis about the project
June 29, 2022 Summarize if the basic aim can be achieved

6. Quality
What determines the success of the project:
- Professional and advanced knowledge about skincare and makeup products is provided to
employees after 2 weeks of methodical training. As well as incorporating more knowledge that I
have and have at the current company.
- The Body Shop's project is successful thanks to its ability to grasp the situation and make timely
and right decisions. When there is feedback on the project, it is necessary to know the cause and
change it completely.
- A creative and dynamic environment will bring employees positive energy, and support and help
employees to have many good achievements in the company.
 - Collect official information in major newspapers, and do field surveys at competitor companies
- Questionnaires will be collected from people who have been using cosmetics and services at The
Body Shop, including employees.

7. Risk and resources

 Risk:
- Lack of technical human resource training because nowadays to hire a trainer for employees is
a high price, moreover the quality of information about skincare and makeup must be
guaranteed.
- The employee voluntarily quits his job during the training process for reasons such as finding
another place with a better job, unplanned pregnancy, being manipulated by competitors,...
manpower shortage
- Do not rest assured because the device is damaged unexpectedly such as the machine cannot
start, the button on the machine is faulty, the screen is broken, the chair is broken, the table is
cracked, ...
 Resources:
- Staff from other branches/facilities will be dispatched to compensate for the lack of manpower
- The Body Shop has a parent business in the UK and subsidiaries in many other countries ready
to help budget if there is a shortage.
- Professional technicians, always rest assured and enjoy many incentives that the company
brings and a reasonable salary for their own capacity.
- Is a famous, long-standing corporation known to many customers around the world, and has
actor and model Kim Hyun Joong as its face. In Vietnam, there is a cooperation between
blogger Giang Oi, and beauty blogger Trinh Pham, ...

8. Communicatoon plan
Employees will communicate through a range of channels, including Zalo, Messenger, Telegram, Google
Meet, and Zoom.

IV. A work breakdown structure and a gantt chart

1. A work breakdown structure
According to Devi & Reddy (2012), Work Breakdown Structure (WBS) is described as "a hierarchical,
distributable segment of work performed by the project team to meet project objectives and produce the
requisite goods." It organises and specifies the project's overall scope. Each successive level reflects a
more thorough description of the project's work. The work breakdown structure (WBS) is divided into
work packages. The hierarchy's deliverable orientation encompasses both internally and externally
disseminated items (Devi & Reddy, 2012).

To make a WBS:
1. Define the project.
2. Define project limits.
3. Determine the project deliverables.
4. Identify Level 1 components.
5. Break down each Level 1 ingredient.
6. Identify team members.
7. Create a Gantt chart to go along with the work breakdown structure.
(Devi & Reddy, 2012)

Work breakdown structure of this project:

Project of
The Body
Shop

Planning Controlling Closing

Set and Buy and

Market Create a Comment change apply skin Recruitment Training
survey questionnaire box dressing scanner Data collection Write and submit
table and evaluation reports

2. A gantt chart
Gantt charts are one of the oldest and most extensively used project management tools today. The
horizontal bar in this management chart represents the actions on the vertical axis, while the equivalent
time is depicted on the horizontal axis (Wilson, 2003). The figure is divided into two major sections:
The job titles are shown on the vertical axis.
The horizontal axis depicts the task timelines.
Gantt charts have become a helpful tool for project planning, scheduling, and management because of
their basic yet clear information arrangement (Wilson, 2003).

Gantt chart of this project management plan:

V. Data collection plan
1. Questionnaires for the survey
Choosing the method of data collection by questionnaire is the fastest way that I can use because now in
the era of technology 4.0 we always have smart machines by our side and when using the exam
questionnaires Even if you are far away, you can still do it. Moreover, the questionnaire will help the
employee to be less confused when answering the question and save more time.
The questionnaire designed by Thuy An
To the entire Sales Department
Links:
https://docs.google.com/forms/d/e/1FAIpQLSc6AvK4R4KeKLQ__3gVOIc2uvUxKrLR7tD1gnkdmv-
mPTa_xw/viewform
The purpose of this survey: is to help me know if my project is really a success or failure and what still
needs to be changed in this round of projects.
This questionnaire consists of 4 parts:
 Part 1: Tell us about yourself (4 questions)
 part 2: How do you feel about skin scanners? (5 questions)
 Part 3: Reactions to the training period (8 questions)
 Part 4: How do you feel about The Body Shop? (1 question)
2. Interview questions for the survey
Question 1: Do you consider the company's remuneration appropriate for your position?
Question 2: Is the working time at the store appropriate? Do you want us to extend our business hours?
Question 3: Can the company's present personnel match the company's needs? Why?
VI. Literature review
Innisfree Cosmetics' Da Nang branch used to use skin scanners in regular staff consultations. And this
move has helped the business both improve sales and assist personnel gain confidence and
professionalism in order to better advise consumers on items (Innisfree, 2022).

The benefits and merits of altering the working environment have been numerous. First, as a digital
workplace must give numerous alternatives for customising and evolving employee communication and
interaction networks, as well as engaging employees as members, exploit their talents so that they function
at their best with the least amount of difficulties. Second, by offering the necessary engineering resources
that collaborate, productivity gains may streamline process and boost efficiency. Furthermore, with a
technology that can be used at any time and from any location, businesses are more likely to generate new
ideas from disparate knowledge bases and increase internal communication. They will then be able to
learn and adjust to the results. This will allow them to alert the office or firm of major changes (Missap,
2021).

However, executing digital transformation requires understanding the benefits and drawbacks of
embracing a digital workplace, as well as how firms may strike a balance in terms of people. On the
advantages side, the company-trained competence helps employees enhance communication and connect
with others more confidently. Attracting and keeping talent is also a significant advantage if the firm
understands how to leverage technology to offer value to the organisation and its customers. Allowing
workers to communicate, cooperate, and provide awards and recognition enhances engagement and
general pleasure at work, allowing performance to be measured and employee engagement and retention
levels to be increased. Additionally, digital transformation will boost revenue by increasing overall
efficiency in corporate operations, and saving time and resources while leveraging capabilities. On the
disadvantages side, large expenses are unavoidable due to the cost of updating and training the existing
employees to utilise the new software. Furthermore, employees will inevitably oppose change. Because
individuals are afraid of not knowing, and because introducing a new work environment may produce
uncertainty in your firm, employees may become reluctant to change (Corbin-Herbison, 2019).

VII. Weekly logbook

1. Logbook week 1

Project Logbook Template

Name: Mai Thi Thuy An

Project title: Apply skin scanner in daily consultation

Date: 3/6/2022

Update on weekly research/tasks achieved

Points to consider:
  What have you completed? Planning entails setting objectives, and milestones,
developing a budget plan, identifying hazards and potential solutions, and
obtaining data.
 Did you fulfil task requirements? Staff complete all work criteria.
 Are you on track and within deadlines set? All missions are on schedule, and
timelines are still under control.
 Did you need to make any changes to your project management plan?
There has been no change.

Any risks and/or issues identified?

Points to consider:
 Did you identify risks/issues with a lack of skills required for undertaking
research/tasks? During the project, there were no dangers or concerns.
 Did you identify any additional risks/issues that have an impact on the
project management plan? During the project, there were no dangers or
concerns.

Problems encountered

Points to consider:
 What barriers did you face? The budget might be more than what the project
can provide.
 How did you overcome them? Seeking and receiving assistance from the parent
firm in the UK, as well as cash to publicise the new initiative, resulting in lower
advertising expenses.

New ideas and change of project direction

Points to consider:

 In developing work, addressing risks/issues, has the direction of your work

changed? This project's direction has not changed as of yet.

 How does your work justify the change of direction? Is this clear? No.

 Do you feel this change of direction has enhanced your work? How? No.
What have you learned about yourself through your work?
Points to consider:

 What are the most important things that your work has revealed to you?
How might this learning apply in the future? Learning how to operate as a
team from this profession exposed me to the diversity of working styles
among various individuals; as a result, managers must swiftly adjust to
diverse styles and modify management approaches among team members.

 How did you feel when you had to deal with challenges/problems? I was
perplexed as soon as I arrived at the work experience.

 How well do you feel you have performed? I have the impression that I am
not performing well at all.

 What can you improve? Concentrate on getting better at work.

Next steps for your work

Points to consider:

 What aspects of your work should you prioritise? Time management was
important because this project only lasted four weeks and time was limited,
therefore things had to be completed on time.

 Have you allowed sufficient time for completion? More time will make
activities simpler, but work efficiency will suffer compared to the existing
timeframe.

Project plan status to date

Points to consider:

 Do you feel you are on track to complete your work on time? If not, how will
you address this? All of the projects are on track in terms of milestones and
timelines.

 Do you feel your work shows your achievement of the Learning Outcomes?
If not, what do you need to do? So far, my work on this project has
demonstrated a strong track record of my recent academic success.
Tutor Feedback

2. Logbook week 2

Project Logbook Template

Name: Mai Thi Thuy An

Project title: Apply skin scanner in daily consultation

Date: 30/6/2022

Update on weekly research/tasks achieved

Points to consider:
 What have you completed? Closing the project includes creating a timetable,
testing and accepting product outcomes, and completing employee
questionnaires.
 Did you fulfil task requirements? Staff fulfils all task criteria.
 Are you on track and within deadlines set? All missions are on schedule, and
the completion timeline is under control.
 Did you need to make any changes to your project management plan?
During the project's second week, no adjustments were made.

Any risks and/or issues identified?

Points to consider:
 Did you identify risks/issues with a lack of skills required for undertaking
research/tasks? During the project, there were no dangers or concerns.
 Did you identify any additional risks/issues that have an impact on the
project management plan? During the project, there were no dangers or
concerns.

Problems encountered
Points to consider:
 What barriers did you face? There are a few employees who are not yet
proficient in using skin scanners.
 How did you overcome them? Decided to train employees more thoroughly and
in-depth.

New ideas and change of project direction

Points to consider:

 In developing work, addressing risks/issues, has the direction of your work

changed? This project's direction has not changed as of yet.

 How does your work justify the change of direction? Is this clear? No.

 Do you feel this change of direction has enhanced your work? How? No.

What have you learned about yourself through your work?

Points to consider:

 What are the most important things that your work has revealed to you?
How might this learning apply in the future? It is difficult for them to manage
their actions and words, which endangers their colleagues and workers. So I
had to learn to relax, regulate my emotions, and work with people.

 How did you feel when you had to deal with challenges/problems? Working
on a tight deadline was one of the most difficult aspects of this project.

 How well do you feel you have performed? I was feeling confident enough
to take on my performance.

 What can you improve? Control your own emotions and be friendly and get
along with everyone.

Next steps for your work

Points to consider:

 What aspects of your work should you prioritise? Financial resource

management, because this project is working with a set budget, all costs
should be recorded and reported to serve the objective of controlling the
 financial resources so that over-costing does not occur.

 Have you allowed sufficient time for completion? Yes. Tasks are given
enough time to be completed.

Project plan status to date

Points to consider:
 Do you feel you are on track to complete your work on time? If not, how will
you address this? All missions are on schedule, and the completion timeline is
under control.

 Do you feel your work shows your achievement of the Learning Outcomes?
If not, what do you need to do? So far, my work on this project has
demonstrated a strong track record of my recent academic success.

Tutor Feedback

VIII. Conclusion
Project planning aids in improving the working environment of employees and retaining talent inside the
organisation. Above all, this initiative allows us to learn more about the personalities of each member in
the firm so that we can implement stronger employee regulations. A project has been finished, not to
mention the efforts of personnel and colleagues to task execution. Through this initiative, I hope to impart
to workers professional knowledge and atmosphere, as well as to better employees' lives in general.
References
The Body Shop (2022). About us. Available at: https://www.thebodyshop.com/en-gb/about-us/a/a00001
[Accessed: June 11, 2022]

M. Williams (2008). The Principles of Project Management. 1st edn. Australia: Melbourne.

T. Rajani Devi & V. Shobha Reddy (2012). Work Breakdown Structure of the Project. Vol. 2,
Issue 2, pp.683-68.

J. M. Wilson (2003). European Journal of Operational Research. Vol. 149, Issue 2, pp. 430-437.

Innisfree (2022). About us. Available at: https://www.innisfree.vn/ [Accessed: June 20, 2022]

L. Missap (2021). The Advantages of Digital Transformation in the Workplace. Available at:
https://tweakyourbiz.com/business/the-advantages-of-digital-transformation-in-the-workplace
[Accessed: June 20, 2022]

C. Corbin-Herbison (2019). Pros and cons of digital workplace – striking a human balance. Available at:
https://www.interactsoftware.com/blog/pros-cons-digital-workplace/?
fbclid=IwAR3uLSM3SwZ914EushdU9WC3C4x9fP4TBojKoPIKpukqgTNErYgBfmIC_wM
[Accessed: June 20, 2022]