Date : 16-06-2020

Dear Sir/Madam,
Please find the attached Status of Complaints Received & Pending details as on 15-06-2020

a) Page 1 Complaints Status of Zones

b) Page 2 to 7 Major Interruptions and Load Restriction Details

c) Page 8 Accidents

d) Page 9 Accidents and AE to MD and TA to MD E-Mail complaint status

e) Page 10 to 18 Status of Pending Complaints Beyond Time Limit

f) Page 19 to 21 Circle/Division/Sub Division Wise Complaints Details

g) Page 22 Status of Pending Transformer Complaints Beyond Time Limit

h) Page 23 Status of Pending Transformer Complaints

With Warm Regards

GM (CR)
94498 44778
BESCOM Helpline
 Abstract Status of Complaints
Opening Balance 3280
Complaints received on 15-06-2020 9947
Total 13227
Cumulative Pending Complaints 3173
Pending Complaints beyond time limit 1698
 BANGALORE ELECTRICITY SUPPLY COMPANY LIMITED
Status of Complaints as on 15-06-2020 (00:00Hrs to 23:59Hrs) at 08:00am on 16-06-2020
ZONE
TOTAL
Category

Category of BMAZ BRAZ CTAZ

Complaints New New New New
Complaints Complaints Complaints Complaints
OB Total Disposed Pending OB Total Disposed Pending OB Total Disposed Pending OB Total Disposed Pending
on on on on
15-06-2020 15-06-2020 15-06-2020 15-06-2020
FAILURE OF POWER
A
SUPPLY 67 7539 7606 7466 140 87 1426 1513 1475 38 8 332 340 316 24 162 9297 9459 9257 202

VOLTAGE
B
COMPLAINTS 76 41 117 73 44 9 9 18 11 7 0 1 1 1 0 85 51 136 85 51
METER
C
COMPLAINTS 235 47 282 21 261 9 2 11 5 6 5 4 9 3 6 249 53 302 29 273
D BILLING ISSUES 1074 265 1339 380 959 80 35 115 72 43 19 8 27 14 13 1173 308 1481 466 1015
E SAFETY ISSUES 831 71 902 76 826 104 8 112 14 98 88 4 92 4 88 1023 83 1106 94 1012

TRANSFORMER
F FAILURE 0 14 14 14 0 0 42 42 41 1 1 33 34 34 0 1 89 90 89 1
COMPLAINTS

G THEFT 73 1 74 1 73 70 1 71 0 71 56 0 56 0 56 199 2 201 1 200

ALLEGATIONS ON
H
STAFF 30 0 30 0 30 7 0 7 0 7 6 0 6 0 6 43 0 43 0 43

NEW CONNECTION/
I
ADDITIONAL LOAD 2 0 2 0 2 0 0 0 0 0 0 0 0 0 0 2 0 2 0 2

PHASE
J
CONVERSION 5 0 5 0 5 0 0 0 0 0 0 0 0 0 0 5 0 5 0 5
TRANSFER OF
K OWNERSHIP AND 50 6 56 2 54 4 1 5 4 1 0 1 1 0 1 54 8 62 6 56
CONVERSION

REFUND/ ISSUE OF
L
CERTIFICATES 29 3 32 0 32 4 0 4 1 3 1 0 1 0 1 34 3 37 1 36

ADDITIONAL TC/
M
ENHANCEMENT 2 0 2 0 2 1 0 1 1 0 0 0 0 0 0 3 0 3 1 2

N GENERAL 211 40 251 17 234 18 12 30 7 23 18 1 19 1 18 247 53 300 25 275

Grand Total 2685 8027 10712 8050 2662 393 1536 1929 1631 298 202 384 586 373 213 3280 9947 13227 10054 3173
 BENGALURU ELECTRICITY SUPPLY COMPANY LIMITED
Major Interruptions Details (15-06-2020)
Duration Duration
Scheduled Timings Confirmed By Unscheduled Timings Confirmed By
(in Hrs) (in Hrs)

K
P
T
C - - 0:00 - - - 0:00 -
L

TOTAL Nil 0:00 Nil 0:00

 BENGALURU ELECTRICITY SUPPLY COMPANY LIMITED
Major Interruptions Details (15-06-2020)
Duration Duration
Scheduled Timings Confirmed By Unscheduled Timings Confirmed By
(in Hrs) (in Hrs)

1)66/11KV RMV MUSS F8 Feeder faulty

23:00hrs to Manjunath JE
- - 0:00 - Affected Areas:C2:Malleshwaram , swimmingpool extention,coconut avenue road and surrounding areas. 3:00
02:00hrs. 9449844692
(Changeover not arranged),confirmed by Manjunath JE 9449844692.

2)66/11KV ITI MUSS F10 Feeder LT fuse burnt and load change over work
06:40hrs to Usman JE
- - 0:00 - Affected Areas:E11:Hoysala nagar, Ramamurthy and surrounding areas. (Changeover not 9:50
16:30hrs. 9449874263
arranged),confirmed by Usman JE 9449874263 .

3)66/11KV Vrushabhavathi MUSS F15 Feeder AB Cable burnt out , Pot head flash over
06:50hrs to Mahadeva AE
- - 0:00 - Affected Areas:K1:Sriram layout,Doddabele colony, maramma temple road, Kengeri and surrounding areas. 5:45
12:35hrs. 9449870382
(Changeover not arranged),confirmed by Mahadeva AE 9449870382.

4)66/11KV Somanahalli MUSS F8 Feeder faulty

07:00hrs to Vijaya Kumara
- - 0:00 - Affected Areas:K3:Somanahalli village Kanakapura main road Kaggalipura and surrounding areas. 1:30
08:30hrs. AE 9449866749
(Changeover not arranged),confirmed by Vijaya Kumara AE 9449866749.

5)66/11KV Kadubeesanahlli MUSS F4 Feeder 250KVA Transformer failure

07:30hrs to Murali AE
- - 0:00 - Affected Areas:S7:Shirdi sai nagar, Munnekolala and surrounding areas. (Changeover not 5:00
12:30hrs. 9449840458
arranged),confirmed by Murali AE 9449840458.

6)66/11KV Puttenahalli MUSS F1 Feeder HT jump cut

07:10hrs to Govindaraju
- - 0:00 - Affected Areas:C7:Muneshwara block, Bagalur main road, Yalahanka old town and surrounding areas. 1:00
08:10hrs. AE 9449844698
(Changeover not arranged),confirmed by Govindaraju AE 9449844698.

7)66/11KV HAL MUSS F13 Feeder line clear taken for LT wire cut
09:00hrs to Hanumaiah JE
- - 0:00 - Affected Areas:S17:Nisarga layout, Doddananekkundhi, Marathalli and surrounding areas. (Changeover not 1:10
10:10hrs. 9449844715
arranged),confirmed by Hanumaiah JE 9449844715.

8)66/11KV Jayanagar MUSS F4 Feeder OD kept open for Busbar Maintenance work
10:30hrs to Vasanth JE
- - 0:00 - Affected Areas:S1:LIC colony, jayanagar 3rd block,Part of 4th block Jayanagar and surrounding areas. 2:20
12:50hrs. 9449840402
(Changeover not arranged),confirmed by Vasanth JE 9449840402.

9)66/11KV NG halli F5 LT AB Cable 250KVA Transformer open LT AB Cable work

11:20hrs to Kiran AE
- - 0:00 - Affected Areas:N5:Gruhalakshmi layout,Chokkasandra and surrounding areas. (Changeover not 6:10
17:30hrs. 9449865394
arranged),confirmed by Kiran AE 9449865394.

10)66/11KV Jayadeva MUSS F9 , F20 Feeder's line clear taken for Tree trimming work
11:20hrs to Anil JE
- - 0:00 - Affected Areas:S14:Part of BTM 1st stage, MCHS colony,BTM 2nd stage and surrounding areas. 1:30
12:50hrs. 9449844835
(Changeover not arranged),confirmed by Anil JE 9449844835.

11)66/11KV HSR MUSS F6,F10 Feeder's line clear taken for UG Cable faulty
11:30hrs to Basavaraju JE
- - 0:00 - Affected Areas:S20:Hosapalya, Mangammanapalya, ITI layout and surrounding areas. (Changeover not 1:35
13:05hrs. 9448494009
arranged),confirmed by Basavaraju JE 9448494009.

12)66/11KV Naganathpura MUSS F21 Feeeder line clear taken for GOS Replacement work
11:30hrs to Mohan AE
- - 0:00 - Affected Areas:S13:Parappana agrahara,AECS layout kudlu singasandra and surrounding areas. (Changeover 0:25
11:55hrs. 9449841578
not arranged),confirmed by Mohan AE 9449841578.

13)66/11KV HBR MUSS F9 Feeder 250KVA Transformer kept open for Tree trimming work
11:30hrs to Rangaswamy
- - 0:00 - Affected Areas:E9:Nagavara main road, Thanisandra and surrounding areas. (Changeover not 1:40
13:10hrs. AE 9449875057
arranged),confirmed by Rangaswamy AE 9449875057.
 Duration Duration
Scheduled Timings Confirmed By Unscheduled Timings Confirmed By
(in Hrs) (in Hrs)

14)66/11KV Brigade MUSS F14 Feeder RMU kept open for Spacer Instalation work
11:30hrs to Veersh JE
- - 0:00 - Affected Areas:E12:Ashraya layout, Doddanekundi, Mahadevapura and surrounding areas. (Changeover not 1:15
12:45hrs. 9449810248
arranged),confirmed by Veersh JE 9449810248.

15)66/11KV RMZ MUSS F12 Feeder faulty

12:00hrs to Ramesh JE
- - 0:00 - Affected Areas:S11:Srinivasa residency munireddy garden,kaikondrahalli bellandur and surrounding areas. 1:10
13:10hrs. 9449868575
(Changeover not arranged),confirmed by Ramesh JE 9449868575.

16)66/11KV IISC MUSS F7 Feeder GOS kept open for 11KV Bus-bar Maintenance work
12:00hrs to Shakuntala AE
- - 0:00 - Affected Areas:C1:Srirampuram, Gayathri nagar and surrounding areas. (Changeover not 1:05
13:05hrs. 9449864490
arranged),confirmed by Shakuntala AE 9449864490.

17)66/11KV ITI MUSS F6 Feeder line clear taken for LT wire cut
12:10hrs to Balaji Babu JE
- - 0:00 - Affected Areas:E7:Jai bhuvaneshwari layout 5th a cross cambridge college TC Palya and surrounding areas. 1:00
13:10hrs. 9448321173
(Changeover not arranged),confirmed by Balaji Babu JE 9448321173.

18)66/11KV Naganathpura MUSS F6 , F18 Feeder's VL kept open for AB Cable work
12:10hrs to Somashekar JE
- - 0:00 - Affected Areas:S8:Srinivasa reddy layout hongasandra and surrounding areas. (Changeover not 4:05
16:15hrs. 9449810245
arranged),confirmed by Somashekar JE 9449810245.

19)66/11KV RR Nagar MUSS F15 Feeder VL kept open for AB Cable work
12:10hrs to Mutturaju AE
- - 0:00 - Affected Areas:W7:BDA layout, 2nd block, Dwaraka nagar, RR nagar and surrounding areas. (Changeover 3:10
15:20hrs. 8277892545
not arranged),confirmed by Mutturaju AE 8277892545.

20)66/11KV Kadugodi MUSS F8 Feeder GOS kept open for AB Cable work
12:20hrs to Pritham AE
- - 0:00 - Affected Areas:E4:Vinayaka nagar, Nagondanahalli,Whitefield and surrounding areas. (Changeover not 1:15
13:35hrs. 9449844639
arranged),confirmed by Pritham AE 9449844639.

21)66/11KV Adugodi MUSS F9 Feeder LT fuse burnt out

12:20hrs to Asha AE
- - 0:00 - Affected Areas:S16:Bhavani nagar, SG Palya, BTM 1st stage and surrounding areas. (Changeover not 0:55
13:15hrs. 9480811280
arranged),confirmed by Asha AE 9480811280.

22)66/11KV Naganathpura MUSS F4 Feeder VL kept open for UG Cable work

12:30hrs to Madappa AE
- - 0:00 - Affected Areas:S13:Doctors layout, Naganathapura and surrounding areas. (Changeover not 1:00
13:30hrs. 9449840480
arranged),confirmed by Madappa AE 9449840480.

23)66/11KV HBR MUSS F8 Feeder GOS kept open for Tree trimming work
12:30hrs to Gangadhar JE
- - 0:00 - Affected Areas:E9:Munivenkatappa layout, JMJ Hospetal road, Govindapura and surrounding areas. 1:30
14:00hrs. 9449869323
(Changeover not arranged),confirmed by Gangadhar JE 9449869323.

24)66/11KV Nandini MUSS F3 Feeder VL faulty

12:40hrs to Dinesh AE
- - 0:00 - Affected Areas:N7:Shankar nagar, Nandini layout and surrounding areas. (Changeover not 1:45
14:25hrs. 9449865461
arranged),confirmed by Dinesh AE 9449865461.

25)66/11KV Banasavadi MUSS F4 Feeder Fauly

12:50hrs to Dwaraka JE
- - 0:00 - Affected Areas:E8:Brundavan layout, Horamavu, Babusapalya and surrounding areas. (Changeover not 1:35
14:25hrs. 9449869318
arranged),confirmed by Dwaraka JE 9449869318.

26)66/11KV GLSP MUSS F1 Feeder 250KVA Transformer Replacement work

13:00hrs to Nagendra JE
- - 0:00 - Affected Areas:S3:Thimmareddy lane, old airport road,Murugeshpalya and surrounding areas. (Changeover 0:50
13:50hrs. 9449877177
not arranged),confirmed by Nagendra JE 9449877177.

27)66/11KV BMTC MUSS F4 Feeder 250KVA Transformer Replacement work

13:05hrs to Krishnaiah JE
- - 0:00 - Affected Areas:S2:Sudhama nagar wilson garden and surrounding areas. (Changeover not 1:40
14:45hrs. 8277892501
arranged),confirmed by Krishnaiah JE 8277892501.

B
E
 Duration Duration
Scheduled Timings Confirmed By Unscheduled Timings Confirmed By
(in Hrs) (in Hrs)

28)66/11KV RMV MUSS F3 Feeder VL kept open for LT line Maintenance work
13:10hrs to Manjunath AE
- - 0:00 - Affected Areas:C4:Nagashettyhalli, Sanjay nagar and surrounding areas. (Changeover not 1:50
15:00hrs. 9449864892
arranged),confirmed by Manjunath AE 9449864892.

B - - 0:00 -
29)66/11KV Welcast MUSS F1 Feeder line clear taken for PT Replacemnet work
13:10hrs to
2:15
Venugopal AE
Affected Areas:N5:Raviondar nagar, Santhosh nagar, Selection corner and surrounding areas. (Changeover
E not arranged),confirmed by Venugopal AE 9449865590.
15:25hrs. 9449865590

S
C
30)66/11KV HSR MUSS F18 Feeder HT fuse blown out
O - - 0:00 - Affected Areas:S20:HSR 2nd sector, Agara and surrounding areas. (Changeover not arranged),confirmed by
14:30hrs to
1:25
Yatsih AE
15:55hrs. 9449840476
M Yatsih AE 9449840476.

31)66/11KV EPIP MUSS F12 Feeder tripped

14:35hrs to Prteetham AE
- - 0:00 - Affected Areas:E4:Borewell road, Whitefield and surrounding areas. (Changeover not arranged),confirmed 1:40
16:15hrs. 9449844639
by Prteetham AE 9449844639.

32)66/11KV HAL MUSS F13 Feeder 11 KV wire cut

14:45hrs to Mohan JE
- - 0:00 - Affected Areas:S17:Doddanakundhi , Marathahlli and surrounding areas. (Changeover not 1:35
16:20hrs. 9449844715
arranged),confirmed by Mohan JE 9449844715.

33)66/11KV RMZ MUSS F3 Feeder faulty Lakshminaraya

15:00hrs to
- - 0:00 - Affected Areas:S11:Bellandur and surrounding areas. (Changeover not arranged),confirmed by 1:00 n Reddy AE
16:00hrs.
Lakshminarayan Reddy AE 9449868575. 9449868575

34)66/11KV LR Bande MUSS F3 Feeder Tree trimming work

15:05hrs to Kempegowda
- - 0:00 - Affected Areas:E9:Dasarahalli,Marthi layout,Bhuvaneshwari nagara,Nagawara ,Coffee Board layout and 1:30
16:35hrs. JE 9449869360
surrounding areas. (Changeover not arranged),confirmed by Kempegowda JE 9449869360.

35)66/11KV Gollahalli MUSS F10 Feeder one loop kept open for New Pole replacement work
15:00hrs to Bheemanna AE
- - 0:00 - Affected Areas:S10:Basavanapura, Church road and surrounding areas. (Changeover not 2:30
17:30hrs. 8277892509
arranged),confirmed by Bheemanna AE 8277892509.

36)66/11KV Naganathapura MUSS F4 Feeder GOS kept open for Model sub division work
15:20hrs to Madappa AE
- - 0:00 - Affected Areas:S13:Sai baba layout, Meenkashi layout, Sarjapura road, Hosa road and surrounding areas. 2:55
18:15hrs. 9449840480
(Changeover not arranged),confirmed by Madappa AE 9449840480.

37)66/11KV HBR MUSS F9 Feeder line clear taken for Tree trimming work
15:35hrs to Rangswamy AE
- - 0:00 - Affected Areas:E9:HBR 4th, 5th block,Thanisandra, RK hegde nagar, hennur main road and surrounding 3:10
18:45hrs. 9449875057
areas. (Changeover not arranged),confirmed by Rangswamy AE 9449875057.

38)66/11KV Pottary road MUSS F16 Feeder VL kept open for Maintenance work
15:45hrs to Veeresh JE
- - 0:00 - Affected Areas:E5:Jeevanahalli, Jai bharath nagar, Byappana Halli,Saty nagar and surrounding areas. 1:15
17:00hrs. 9449874979
(Changeover not arranged),confirmed by Veeresh JE 9449874979.

39)66/11KV Jayadeva MUSS F5 Feeder 500 KVA Transformer kept open for AB Cable work
16:00hrs to Prakash JE
- - 0:00 - Affected Areas:S1:Jayanagar 9th block, T block and surrounding areas. (Changeover not 2:40
18:40hrs. 9449840406
arranged),confirmed by Prakash JE 9449840406.

40)66/11KV Alur MUSS F5 Feeder GOS kept open for 25KVA Transformer erection work
15:30hrs to Suresh AE
- - 0:00 - Affected Areas:NM1:Arekyathanahalli and surrounding areas. (Changeover not arranged),confirmed by 2:15
17:45hrs. 9483696600
Suresh AE 9483696600.

41)66/11KV Tavarekere MUSS F8 Feeder Reconducting work

15:45hrs to Suresh AE
- - 0:00 - Affected Areas:NM1:Bettahalli and surrounding areas. (Changeover not arranged),confirmed by Suresh AE 4:30
20:15hrs. 9483696600
9483696600.
 Duration Duration
Scheduled Timings Confirmed By Unscheduled Timings Confirmed By
(in Hrs) (in Hrs)

42)66/11KV Anjanapura MUSS F10 Feeder line clear taken Tree trimming work
16:30hrs to Ravikumar AE
- - 0:00 - Affected Areas:S12:Anjanapura, Thalaghttapura, JP nagar 8th , 9th phase and surrounding areas. 0:55
17:25hrs. 9449840482
(Changeover not arranged),confirmed by Ravikumar AE 9449840482.

43)66/11KV Remco MUSS F1 Feeder UG Cable work

16:40hrs to Santosh AE
- - 0:00 - Affected Areas:N2:Binny layout, Attigupe, Mico layout, Venkateshwara layout, RPC layout and surrounding 1:50
18:30hrs. 9449869136
areas. (Changeover not arranged),confirmed by Santosh AE 9449869136.

44)66/11KV LR Bande MUSS F5 Feeder one bit kept open for LT lead wire cut
17:00hrs to Akaamma AE
- - 0:00 - Affected Areas:C5:Kushal nagar, Gandhi nagar and surrounding areas. (Changeover not arranged),confirmed 1:35
18:35hrs. 9901939604
by Akaamma AE 9901939604.

45)66/11KV RBI MUSS F1 Feeder 250 KVA Transformer kept open for LT AB Cable work
16:00hrs to Krishniah AE
- - 0:00 - Affected Areas:S6:JP nagar 7th phase, Eshwara layout and surrounding areas. (Changeover not 2:20
18:20hrs. 9449840425
arranged),confirmed by Krishniah AE 9449840425.

46)66/11KV Audugodi MUSS F6 Feeder VL tripped

18:30hrs to Ramswamy JE
- - 0:00 - Affected Areas:S4:Police Qtrs, 7th block, Adugodi, 8th block and surrounding areas. (Changeover not 1:10
19:40hrs. 9449844716
arranged),confirmed by Ramswamy JE 9449844716.

47)66/11KV Banasawadi MUSS F21 Feeder RMU tripped

18:40hrs to Prasanna JE
- - 0:00 - Affected Areas:E8:Banjara layout, Trinity Enclave and surrounding areas. (Changeover not 0:50
19:30hrs. 9449869326
arranged),confirmed by Prasanna JE 9449869326.

48)66/11KV Jayanagar MUSS F9 Feeder tripped

18:40hrs to Kumar JE
- - 0:00 - Affected Areas:S1:Someshwara nagar, Jayanagar and surrounding areas. (Changeover not 1:20
20:00hrs. 9449840402
arranged),confirmed by Kumar JE 9449840402.

49)66/11KV GLSP MUSS F1 Feeder loop Cable faulty

19:00hrs to Sunder JE
- - 0:00 - Affected Areas:S3:SR layout, PR layout , Murgesh aplaya and surrounding areas. (Changeover not 2:00
21:00hrs. 9449877177
arranged),confirmed by Sunder JE 9449877177.

50)66/11KV C staion F22 Feeder single phase

19:15hrs to Shivaji rao AE
- - 0:00 - Affected Areas:E1:Srk garden Benson town and surrounding areas. (Changeover not arranged),confirmed by 1:00
20:15hrs. 9449874769
Shivaji rao AE 9449874769.

51)66/11KV Somanahalli MUSS F8 Feeder faulty

19:15hrs to Satyamurthy
- - 0:00 - Affected Areas:K3:Jammanakunte, Kaggalipura and surrounding areas. (Changeover not 1:35
20:50hrs. JE 9449866749
arranged),confirmed by Satyamurthy JE 9449866749.

52)66/11KV HAL MUSS F13 Feeder spark 250KVA Transformer

20:00hrs to Gangadhariah
- - 0:00 - Affected Areas:S17:Doddnakundhi, Marathahahlli and surrounding areas. (Changeover not 1:30
21:30hrs. JE 9449844715
arranged),confirmed by Gangadhariah JE 9449844715.

53)66/11KV Kumbalagodu MUSS F3 , F9 Feeder 11KV line faulty

20:30hrs to Nagesh JE
- - 0:00 - Affected Areas:K1:Kumbalagodu and surrounding areas. (Changeover not arranged),confirmed by Nagesh 1:05
21:35hrs. 9449870351
JE 9449870351.

54)66/11KV BTM MUSS F4 Feeder one bit faulty

21:30hrs to Chandan JE
- - 0:00 - Affected Areas:S8:Hongasandra, Pragathi layout and surrounding areas. (Changeover not 1:15
22:45hrs. 9449810245
arranged),confirmed by Chandan JE 9449810245.

55)66/11KV South city MUSS F14 Feeder bushing problem

21:25hrs to Krishna JE
- - 0:00 - Affected Areas:S14:JP nagar 2nd phase and surrounding areas. (Changeover not arranged),confirmed by 1:20
22:45hrs. 9449867660
Krishna JE 9449867660.
 Duration Duration
Scheduled Timings Confirmed By Unscheduled Timings Confirmed By
(in Hrs) (in Hrs)

56)66/11KV Geddalahalli MUSS F5 Feeder 250KVA Transformer lead burnt out

22:10hrs to Madhu JE
- - 0:00 - Affected Areas:E8:K Channasandra, Kalkere and surrounding areas. (Changeover not arranged),confirmed 0:35
22:45hrs. 9449869326
by Madhu JE 9449869326.

57)66/11KV BTM MUSS F13 Feeder tripped

22:25hrs to Dananjay JE
- - 0:00 - Affected Areas:S19:Bilekahalli, Devara Chikkanahalli and surrounding areas. (Changeover not 0:20
22:45hrs. 9449841580
arranged),confirmed by Dananjay JE 9449841580.

58)66/11KV Yaragunte MUSS F14 Feeder line faulty

22:30hrs to Tippeswamy JE
- - 0:00 - Affected Areas:DV1,DV2,DV3:Yeragunta Ashok nagar,avaragolla, karur,doddabudiyala and surrounding 1:00
23:30hrs. 9449875484
areas. (Changeover not arranged),confirmed by Tippeswamy JE 9449875484.

TOTAL Nil 0:00 58 115:20

 BANGALORE ELECTRICITY SUPPLY COMPANY LIMITED
Major Interruptions of Load Restriction by KPTCL (15-06-2020)
Duration
Discription Timings Confirmed By
(in Hrs)

K
P
T - - 0:00 -
C
L

Total Nil 0:00

 BANGALORE ELECTRICITY SUPPLY COMPANY LIMITED
Accidents
BMAZ BRAZ CTAZ Total

Departmental Non-Departmental Departmental Non-Departmental Departmental Non-Departmental Departmental Non-Departmental

Non- Non- Non- Non- Non- Non- Non- Non-

Fatal Fatal Fatal Fatal Fatal Fatal Fatal Fatal
Fatal Fatal Fatal Fatal Fatal Fatal Fatal Fatal

- - 1 - - - - - - - - - - - 1 -

Note:A 35 yer old construction labourer allegedly died of electrocution after coming in contact with a live wire while working at
an under construction bridge for a stormwater drain in Ittamadu,Subramanyapura on Sunday night.The deceased,Surjadas,is a
native of odisha.The police said through it was sunday,their constructor, Biplab Biswas, forced them to work late in the night to
finish the work. The police have booked Biplab Biswas for death due to negligence.
 BANGALORE ELECTRICITY SUPPLY COMPANY LIMITED
AE to MD and TA to MD E-mail pending complaints
Time as
Docket Tentative
Sl.No Circle Date Issue per Remarks
No. Date
KERC

mail recieved form AEE+J3:J11 As the above said your

Complaint Docket number NS19539729 about frequent power
supply in Duo heights Layot, due to heavy Rain & Wind there
Not will be frequent Main supply failue from 220 kva station
1 SOUTH 5/26/2020 Frequent power cut NS10827391 7 days
confirmed somanahalli interruption was occurred, and after power supply
was normalised. For any power supply issues please contact our
AEE 9449844670, & AE-9449840472same as forwarded to
consumer awaiting for reply .

Not Informed to AEE Sri.Jagadish.M.H 8277893186 and

2 SOUTH 5/26/2020 Frequent power cut NS20913895 7 days
confirmed awaiting for reply

Not informed to Ravindra.S.G AAO 8660627631and awaiting

3 SOUTH 5/28/2020 Excess bill DS16532677 7 days
confirmed for reply

informed to AEE Sri Ramaih S T 9449844665 told that

Not
4 SOUTH 5/28/2020 Tree Trimming ES05966247 7 days he will discuss with AE and issue wil be attended by
confirmed
today

Not Informed to Kumar Nayak AEE 9449877171 and

5 EAST 5/31/2020 Serious Power Outages NE09830039 7 days
confirmed awaiting for reply

Frequent Power Cut and Not Informed to Eshwarappa AEE 9449844894 and awaiting
6 WEST 6/1/2020 NW07331189 7 days
Fluctuations confirmed for reply

Not Informed to Anil Kumar A.V AEE

7 BRC 6/1/2020 Frequent Power Cut NHK1880397     7 days
confirmed 9448279084 and awaiting for reply

Not Informed to Parashuram AEE 9449844655 and awaiting

8 NORTH 6/1/2020 Tree trimming. EN5443772 7 days
confirmed for reply

Uncleared debris and Deep trench

with HT cables hanging Not
9 SOUTH 6/3/2020 NS1652858  7 days mail sent to AEE awaiting for reply
dangerously after replacing switch confirmed
box
 Time as
Docket Tentative
Sl.No Circle Date Issue
Uncleared debris and Deep trench per Remarks
No. Date
with HT cables hanging KERC Not
9 SOUTH 6/3/2020 NS1652858  7 days mail sent to AEE awaiting for reply
dangerously after replacing switch confirmed
box
 Status of Pending Complaints Beyond Time Limit
BMAZ ZONE
Duration Pending Complaints Beyond Time Limit
Categor Category of
Sub Category BMAZ SOUTH BMAZ NORTH
y Complaints Total
Urban South West East North
Fuse off Call (Single Phase/Grounding/Spark at Transformer/Spark at
pole/Wire Snapping or Cut)
6hrs 73 13 3 51 140
FAILURE OF POWER Line breakdown (Grounding at pole or TC /Spark in line due to Tree
A 6hrs 0 0 0 0 0
SUPPLY branches touching the lines)

Line breakdown (pole broken) 10 hrs 0 0 0 0 0

Voltage variations where no expansion or enhancement of network is
involved (Voltage Fluctuations/Flickering)
7 days 0 0 0 0 0

VOLTAGE Voltage variations where up-gradation of distribution system is

B
COMPLAINTS required (Low Voltage For Long Period)
120 days 0 0 0 0 0

Opening of neutral (High Voltage) 1 hr 2 0 2 2 6

Inspect and check correctness 7 days 56 11 20 7 94

Replaced slow, creeping or stuck meters 10 days 2 0 0 0 2

C METER COMPLAINTS
Replaced burnt meters if cause not attributable to consumer 7 days 3 0 1 0 4

Replaced burnt meters in all other cases 24 hrs 3 0 1 1 5

Where field report is not required (Arrears/Excess Billing/ECS/Online

Payment/Printing of Bill)
24 hrs 113 50 70 46 279

Where field report is required (Bill not received/Meter not read by

D BILLING ISSUES
MR/Wrongreading taken by MR)
7 days 42 39 19 10 110

On the same
Reconnection of supply following disconnection
day 2 4 1 3 10
 Duration Pending Complaints Beyond Time Limit
Categor Category of
Sub Category BMAZ SOUTH BMAZ NORTH
y Complaints Total
Urban South West East North

Straightening of bent pole (Grounding /Return supply in neutral) 3 days 45 17 45 55 162

Replacement of damaged pole (Wire Sagging/Providing intermediate
pole)
15 days 27 17 24 21 89
E SAFETY ISSUES
Shifting of Poles (Line passing close to the Building/Shifting of
Transformer Center)
15 days 8 5 12 13 38

Tree trimming 7 days 71 64 41 37 213

Water Supply 0 0 0 0 0

Domestic 0 0 0 0 0
Transformer FAILURE
F
COMPLAINTS
Industry 24 hrs 0 0 0 0 0

Mixed load 0 0 0 0 0

Irrigation Pumpset(IP Set) 0 0 0 0 0

Theft 1 Month 10 7 26 16 59
G THEFT
Hooking Under Nirantara Jyothi Yojane 15 days 2 0 2 0 4
ALLEGATIONS ON
H
STAFF
Allegations on staff 1 Month 6 6 11 1 24

Release of supply where service is feasible from existing network 1 month 0 0 0 1 1

NEW CONNECTION/ Release of supply where network expansion/ enhancement required for
I
ADDITIONAL LOAD providing connection
45 days 0 0 0 0 0

IP sets 30 days 0 0 0 0 0

10
 Duration Pending Complaints Beyond Time Limit
Categor Category of
Sub Category BMAZ SOUTH BMAZ NORTH
y Complaints Total
Urban South West East North

Conversion of LT single phase to LT 3 phase 30 days 0 0 0 0 0

J PHASE CONVERSION
Conversion from LT to HT and vice-versa 30 days 0 0 0 0 0

TRANSFER OF
Title transfer of ownership (Name Transfer/Change of Address) 7 days 17 6 14 1 38
K OWNERSHIP AND
CONVERSION Change of category (Wrong Application Tariff) 7 days 0 0 0 0 0
Refund of deposits 60 days 0 0 0 0 0
REFUND/ ISSUE OF
L
CERTIFICATES
Issue of certificates 1 day 0 0 0 0 0
ADDITIONAL Additional TC 1 Month 1 0 0 0 1
M
TC/ENHANCEMENT TC Enhancement 15 days 0 0 0 1 1
Any complaint not covered specifically in the above (Billing Complaints
N GENERAL
due to Server Problem/Frequent Power Cut)
7 days 55 11 22 14 102

Grand Total 538 250 314 280 1382

11
 Status of Pending Complaints Beyond Time Limit
BRAZ ZONE
Catego Category of Duration Pending Complaints Beyond Time Limit
Sub Category
ry Complaints
Urban Rural BRC Ramanagar Kolar Total
Fuse off Call (Single Phase/Grounding/Spark at
Transformer/Spark at pole/Wire Snapping or Cut)
6hrs 0 0 0 0
Line breakdown (Grounding at pole or TC /Spark in line due to
Urban
Tree branches touching the lines)
6hrs - 0 0 0 0

FAILURE OF Line breakdown (pole broken) 10 hrs 0 0 0 0

A POWER
SUPPLY Fuse off Call (Single Phase/Grounding/Spark at
Transeformer/Spark at pole/Wire Snapping or Cut)
24 hrs 0 0 0 0
Line breakdown (Grounding at pole or TC /Spark in line due to
Rural
Tree branches touching the lines)
- 24 hrs 0 0 0 0
Line breakdown (pole broken) 24 hrs 0 0 0 0
Voltage variations where no expansion or enhancement of
network is involved (Voltage Fluctuations/Flickering)
7 days 7 days 0 0 0 0
VOLTAGE Voltage variations where up-gradation of distribution system is
B
COMPLAINTS required (Low Voltage For Long Period)
120 days 120 days 0 0 0 0
Opening of neutral (High Voltage) 1 hr 1 hr 4 1 0 5
Inspect and check correctness 7 days 7 days 0 2 1 3
Replaced slow, creeping or stuck meters 10 days 10 days 0 0 0 0
C METER COMPLAINTS
Replaced burnt meters if cause not attributable to consumer 7 days 7 days 0 0 0 0
Replaced burnt meters in all other cases 24 hrs 24 hrs 0 0 0 0
Where field report is not required (Arrears/Excess
Billing/ECS/Online Payment/Printing of Bill)
24 hrs 24 hrs 1 1 7 9
Where field report is required (Bill not received/Meter not read
D BILLING ISSUES
by MR/Wrongreading taken by MR)
7 days 7 days 0 0 1 1
On the same
Reconnection of supply following disconnection
day
24 hrs 0 0 0 0
Catego Category of Duration Pending Complaints Beyond Time Limit
Sub Category
ry Complaints
Urban Rural BRC Ramanagar Kolar Total

Straightening of bent pole (Grounding /Return supply in neutral) 3 days 3 days 10 15 10 35

Replacedment of damaged pole (Wire Sagging/Providing
intermediate pole)
15 days 15 days 11 3 9 23
E SAFETY ISSUES
Shifting of Poles (Line passing close to the Building/Shifting of
Transformer Center)
15 days 15 days 3 2 2 7

Tree trimming 7 days 7 days 5 3 3 11

Water Supply 0 0 0 0
Domestic 0 0 0 0
Urban Industry 24 hrs 0 0 0 0
Mixed load 0 0 0 0

TRANSFORME Irrigation Pumpset(IP Set) 0 0 0 0

F R FAILURE
COMPLAINTS Water Supply 0 0 0 0
Domestic 0 0 0 0
Rural Industry 72 hrs 0 0 0 0
Mixed load 0 0 0 0
Irrigation Pumpset(IP Set) 0 0 0 0

Theft 1 Month 1 Month 9 33 8 50

G THEFT
Hooking Under Nirantara Jyothi Yojane 15 days 15 days 1 4 2 7
ALLEGATIONS ON
H
STAFF
Allegations on staff 1 Month 1 Month 0 4 2 6
Catego Category of Duration Pending Complaints Beyond Time Limit
Sub Category
ry Complaints
Urban Rural BRC Ramanagar Kolar Total

Release of supply where service is feasible from existing network 1 month 1 month 0 0 0 0
NEW CONNECTION/ Release of supply where network expansion/ enhancement
I 45 days 45 days 0 0 0 0
ADDITIONAL LOAD required for providing connection

IP sets 30 days 30 days 0 0 0 0

Conversion of LT single phase to LT three phase 30 days 30 days 0 0 0 0

J PHASE CONVERSION
Conversion from LT to HT and vice-versa 30 days 30 days 0 0 0 0

TRANSFER OF Title transfer of ownership (Name Transfer/Change of Address) 7 days 7 days 0 0 1 1

K OWNERSHIP AND
CONVERSION Change of category (Wrong Application Tariff) 7 days 7 days 0 0 0 0

Refund of deposits 60 days 60 days 0 0 0 0

REFUND/ ISSUE OF
L
CERTIFICATES
Issue of certificates 1 day 1 day 0 0 0 0

ADDitIONAL
Additional TC 1 Month 1 Month 0 0 0 0
M
TC/ENHANCEMENT
TC Enhancement 15 days 15 days 0 0 0 0
Any complaint not covered specifically in the above (Billing
N GENERAL
Complaints due to Server Problem/Frequent Power Cut)
7 days 7 days 2 4 3 9

Grand Total 46 72 49 167

 Status of Pending Complaints Beyond Time Limit
CTAZ ZONE
Duration Pending Complaints Beyond Time Limit
Category of
Category Sub Category
Complaints Urban Rural Tumkur Davangere Total

Fuse off Call (Single Phase/Grounding/Spark at Transformer/Spark at

pole/Wire Snapping or Cut)
6hrs 0 0 0

Urban Line breakdown (Grounding at pole or TC /Spark in line due to Tree -

branches touching the lines)
6hrs 0 0 0

FAILURE OF Line breakdown (pole broken) 10 hrs 0 0 0

A
POWER SUPPLY
Fuse off Call (Single Phase/Grounding/Spark at Transformer/Spark at
pole/Wire Snapping or Cut)
24 hrs 0 0 0
Rural Line breakdown (Grounding at pole or TC /Spark in line due to Tree -
branches touching the lines)
24 hrs 0 0 0
Line breakdown (pole broken) 24 hrs 0 0 0
Voltage variations where no expansion or enhancement of network is
involved (Voltage Fluctuations/Flickering)
7 days 7 days 0 0 0
B VOLTAGE COMPLAINTS Voltage variations where up-gradation of distribution system is
required (Low Voltage For Long Period)
120 days 120 days 0 0 0
Opening of neutral (High Voltage) 1 hr 1 hr 0 0 0
Inspect and check correctness 7 days 7 days 0 1 1
replaced slow, creeping or stuck meters 10 days 10 days 0 0 0
C METER COMPLAINTS
replaced burnt meters if cause not attributable to consumer 7 days 7 days 0 0 0
replaced burnt meters in all other cases 24 hrs 24 hrs 0 0 0
Where field report is not required (Arrears/Excess Billing/ECS/Online
Payment/Printing of Bill)
24 hrs 24 hrs 0 0 0
Where field report is required (Bill not received/Meter not read by
D BILLING ISSUES MR/Wrongreading taken by MR)
7 days 7 days 0 1 1
On the same
Reconnection of supply following disconnection
day
24 hrs 0 1 1
 Duration Pending Complaints Beyond Time Limit
Category of
Category Sub Category
Complaints Urban Rural Tumkur Davangere Total

Straightening of bent pole (Grounding /Return supply in neutral) 3 days 3 days 22 13 35

Replacedment of damaged pole (Wire Sagging/Providing intermediate
pole)
15 days 15 days 13 10 23
E SAFETY ISSUES
Shifting of Poles (Line passing close to the Building/Shifting of
Transformer Center)
15 days 15 days 9 6 15
Tree trimming 7 days 7 days 3 4 7
Water Supply 0 0 0
Domestic 0 0 0
Urban Industry 24 hrs 0 0 0
Mixed load 0 0 0
TRANSFORMER Irrigation Pumpset(IP Set) 0 0 0
F FAILURE
COMPLAINTS Water Supply 0 0 0
Domestic 0 0 0
Rural Industry 72 hrs 0 0 0
Mixed load 0 0 0
Irrigation Pumpset(IP Set) 0 0 0
Theft 1 Month 1 Month 26 9 35
G THEFT
Hooking Under Nirantara Jyoti Yojane 15 days 15 days 8 4 12
H ALLEGATIONS ON STAFF Allegations on staff 1 Month 1 Month 3 1 4
Release of supply where service is feasible from existing network 1 month 1 month 0 0 0
NEW CONNECTION/ Release of supply where network expansion/ enhancement required
I
ADDITIONAL LOAD for providing connection
45 days 45 days 0 0 0
IP sets 30 days 30 days 0 0 0
 Duration Pending Complaints Beyond Time Limit
Category of
Category Sub Category
Complaints Urban Rural Tumkur Davangere Total

Conversion of LT single phase to LT three phase 30 days 30 days 0 0 0

J PHASE CONVERSION
Conversion from LT to HT and vice-versa 30 days 30 days 0 0 0
Title transfer of ownership (Name Transfer/Change of Address) 7 days 7 days 0 0 0
TRANSFER OF OWNERSHIP
K
AND CONVERSION
Change of category (Wrong Application Tariff) 7 days 7 days 0 0 0

REFUND/ ISSUE OF Refund of deposits 60 days 60 days 0 0 0

L
CERTIFICATES Issue of certificates 1 day 1 day 0 0 0
ADDITIONAL Additional TC 1 Month 1 Month 0 0 0
M
TC/ENHANCEMENT
TC Enhancement 15 days 15 days 0 0 0
Any complaint not covered specifically in the above (Billing
N GENERAL
Complaints due to Server Problem/Frequent Power Cut)
7 days 7 days 9 6 15

Grand Total 93 56 149

 Division/ Sub Division Wise Complaints of BMAZ ( 15-06-2020 )

Total Total Sub Division Total

ZONE CIRCLE DIVISION
Complaints Complaints Code Complaints
S1 235
S2 109
S5 46
S6 108
Jayanagar 956
S9 60
S14 211
S15 125
S18 62
S3 112
S4 97
South 3150 Kormangala 503
S7 240
S16 54
S8 352
S10 210
BMAZ SOUTH

S11 188
S12 186
HSR 1691
S13 220
S17 263
S19 63
S20 209
N1 36
N2 103
N3 63
Rajajajinagar 297
N6 35
N8 38
N10 22
W1 22
West 1089 W2 55
R.R. Nagar 276 W6 73
W8 23
W7 103
K1 217
K2 81
Kengeri 516
K3 152
K4 66
Total 4239 4239 4239
E3 254
E6 114
Indiranagar 518
E10 131
E11 19
E1 106
E2 79
Shivajinagar 617 E5 310
East 2224 E8 79
E9 43
E4 122
Whitefield 1021 E7 304
E12 595
BMAZ NORTH

W3 24
Vidhanasoudha 68 W4 26
W5 18
C3 69
Jalahalli 328 C9 143
N9 116
N4 68
Peenya 207 N5 75
N7 64
North 1564 C1 190
Malleswaram 558 C2 192
C6 176
C4 133
C5 96
Hebbal 471
C7 84
C8 158
Total 3788 3788 3788
 Division/ Sub Division Wise Complaints of BRAZ ( 15-06-2020 )

Total Total Sub Division Total

ZONE CIRCLE DIVISION
Complaints Complaints Code Complaints

DB1 144
Nelamanagala DB2 51
383
NM1 173
DPT 15
BRC 739 DH1 85
VD1 100
Hosakote 356 HK1 30
AV1 138
NG1 3
BD1 24
CP1 5
CP2 2
Ramanagar 78
BE1 21
RM1 19
RM2 7
MA1 8
Ramanagar Circle

Magadi 105 KD1 9

TV1 88
597
KP1 33
KP2 99
Kanakapura 272
HA1 65
BRAZ

SA1 75
AN1 119
JN1 13
Chandapura 142 CH1 3
AT1 5
VE1 2
KL1 42
Kolar 66 KL2 11
SP1 13
BP1 6
CB1 6
Chikkaballapura 36 CB2 3
GB1 20
Kolar Circle

GD1 1
200 BG1 12
KG1 18
KGF 87 ML1 0
MB1 49
BM1 8
CM1 5
CM2 2
Chinthamani 11
SG1 0
SG2 4
Total 1536 1536 1536
 Division/ Sub Division Wise Complaints of CTAZ ( 15-06-2020 )

Total Total Sub Division Total

ZONE CIRCLE DIVISION
Complaints Complaints Code Complaints

TK1 20
TK2 2
TK3 5
TUMKUR 76 TK4 10
KYT 6
GU1 29
NT1 4
KU1 3
KUNIGAL 20 HLD 14
TUMKUR

197 YD1 3
TP1 17
TIPTUR 43 TU1 19
CN1 7
MG1 7
SR1 15
SR2 5
MADHUGIRI 58
KR1 17
PG1 13
KH1 1
DV1 74
CTAZ

DV2 6
DV3 8
DAVANGERE 109 AG1 7
JL1 1
CG1 9
SB1 4
HR1 20
NY1 0
DAVANGERE

HARIHARA 21 HN1 1
187 TL1 0
HH1 0
CD1 14
CD2 3
CHITRADURGA 36 HL1 10
SRP 0
HD1 9
HY1 14
CK1 3
HIRIYURU 21
TLK 1
MK1 3
Total 384 384 384

Total 9947
 Beyond Transformer Failure Complaints
Date of
Name of Sub Nature of Major
Sl.No Docket No Complaints Time Zone CIRCLE Division Address Remarks
Consumer Division complaint Minor
Received

NIL
 Pending Transformer Failure Complaints
Date of
Name of Sub Nature of Major
Sl.No Docket No Complaints Time Zone CIRCLE Division Address
Consumer Division complaint Minor
Received

NM1 G G Halli Kere MIXED

1 Ashok FNM1661244 6/15/2020 10:35 BRAZ BRC NELAMANGALA Minor
('R) Nelamanagala LOAD
 Remarks

63 KVA Transformer failure, it will be

replaced on 16-06-2020, confirmed by
Suresh AE 9483696600.