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    Subject: Symptoms:: Do Not Change

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    Paulo chagas paulo rato

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    Subject: Symptoms:: Do Not Change

    Uploaded by

    Paulo chagas paulo rato
    22 views1 page

    Original Title

    As c 20150601002

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    22 views1 page

    Subject: Symptoms:: Do Not Change

    Uploaded by

    Paulo chagas paulo rato

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    © All Rights Reserved
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    of 1

    SERVICE BULLETIN

    PRODUCT: LED TV

    BULLETIN NUMBER: ASC20150601002

    BULLETIN DATE: 06/01/2015


    UN88JS9500FXZA, UN78JS9500FXZA, UN65JS9500FXZA, UN78JS9100FXZA, UN65JS9000FXZA,
    UN55JS9000FXZA, UN48JS9000FXZA, UN78JS8600FXZA, UN65JS8500FXZA, UN55JS8500FXZA,
    UN48JS8500FXZA, UN65JS850DFXZA, UN78JU7500FXZA, UN65JU7500FXZA, UN55JU7500FXZA,
    UN50JU7500FXZA, UN48JU7500FXZA, UN40JU7500FXZA, UN65JU750DFXZA, UN65JU6700FXZA,
    UN55JU6700FXZA, UN48JU6700FXZA, UN40JU6700FXZA, UN65JU670DFXZA, UN55JU670DFXZA,
    MODELS: UN75JU6500FXZA, UN65JU6500FXZA, UN60JU6500FXZA, UN55JU6500FXZA, UN50JU6500FXZA,
    UN48JU6500FXZA, UN40JU6500FXZA, UN75JU650DFXZA, UN65JU650DFXZA, UN60JU650DFXZA,
    UN55JU650DFXZA, UN50JU650DFXZA, UN48JU650DFXZA, UN40JU650DFXZA, UN65JU6400FXZA,
    UN55JU6400FXZA, UN48JU6400FXZA, UN40JU6400FXZA, UN75J6300AFXZA, UN65J6300AFXZA,
    UN60J6300AFXZA, UN55J6300AFXZA, UN50J6300AFXZA, UN48J6300AFXZA, UN40J6300AFXZA,
    UN32J6300AFXZA, UN50J5500AFXZA, UN48J5500AFXZA, UN40J5500AFXZA, UN32J5500AFXZA,

    - SUBJECT: Abnormal Netflix Operation

    - Symptoms:
    o Netflix App freezes.
    o Netflix App plays for a while. and then exits out to the TV source by itself.
    o Netflix app is not available.
    o Netflix app is not working.

    - REPAIR GUIDE:

    1) Do Not Change any parts.


    2) Update the TV Software to the latest version. Refer to Table 1.
    (Note: Make sure to download the S/W file from SAMSUNG.COM prior to customer visit.)
    3) Verify the Netflix version in View Details, and then reinstall the application if needed. Refer to Image 1 and Image 2.
    o Go to SmartHub> Apps > My Apps. Highlight Netflix, and then press and hold the Enter button on the remote for 3
    seconds
    o Select View Details to check the Netflix version number, and then select Reinstall to update/reinstall the application
    if needed

    [Table 1: Software Version Table]


    Platform TV Models TV S/W Version App Version
    Hawk-P JS9500, JS9000 1213.2 & Higher 5.0140
    Hawk-M UHD JS8500, JU7500, JU750D, JU7100, JU6700, JU670D, JU650D 1210.6 & Higher 5.0140
    Hawk-M FHD J6300, J5500 1205.5 & Higher 5.0540
    NT14MJ J5205 1006.0 & Higher 4.1101
    NT14M6 J6200 1006.0 & Higher 4.1101

    Image 1: Reinstall Image 2: View Details

    Symptom1 Symptom2 Symptom3 Symptom4


    L7 01 04
    L7 01 01

    This information is published for experienced repair technicians only and is not intended for use by the public. It does not contain warnings to advise non-technical
    individuals of possible dangers in attempting to service a product. Only experienced professional technicians should repair products powered by electricity. Any
    attempt to service or repair the product or products dealt with in this information by anyone else could result in serious injury or death. Information provided in this
    bulletin is subject to change or update without notice.

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