Heat Pump User Manual

Comprehensive version

(EVI heat pump and High temp. heat pump)

This manual is suitable for below heat pumps:
No. Abbreviations Details Model

1 EVI-HW EVI air source heat pump hot water series

2 EVI-HH EVI air source heat pump heating + hot water

series

3 EVI-HC EVI air source heat pump heating and cooling

series

4 HT Air source high temperature heat pump

Note: Abbreviations name will be used in the below content, pls check the related content for

your heat pump referring to the form above.

P1
 Contents

Part 1. Before use ........................................................................... 3-8

A. Attentions ............................................................................ 3

B. Installation .......................................................................... 5-8

 Heat pump installation location and attentions
 Installation diagram and tips
 Pre-stat up

Part 2. Use .................................................................................... 9-32

 Operation and display…………………………………………………………… 9-12

 Data query and setting……………………………………………………………..16
 Error code…………………………………………………………………………………17
 Working modes…………………………………………………………………………25
 Electrical component controlling………………………………………………27

Part 3.Maintenance and Reparing ............................................... 31-36

Warranty card.................................................................................. 37

P2
Part 1 Before Use

1. Attentions

P3
P4
2.Installation
A. Heat pump installation location and attentions

*. Heat pump is not allowed to be installed in the place where combustible gas may leaks.

*. Heat pump is not allowed to be installed in the place where there is oil or corrosion gas

released.

*. Heat pump should be installed in a open space, and good ventilating.

*. Heat pump each side to wall or barrel should be keep certain distance, air outlet to barrel

distance should ≥2m, air inlet distance to wall or barrel≥0.5m, bottom distance to ground

≥0.5m, other side distance should be enough for installation or repairing.

*. Heat pump should be installed on concrete basic or steel bracket, and anti-shock pad

should be put between heat pump and basic or bracket. Then use expansion bolt to fix

heat pump on bracket.

* Water drainage pipe and ditch should be set around heat pump and water pipes and water

tank. When testing or repairing, maybe need drain plenty of water, and when heat pump is

working, there are some condensed water flow down.

P5
B. Installation diagram ( it is only for reference,the actual installation
shall be based on actual project)
* for hot water and floor heating

*for heating/cooling

P6
 Tips for installation related to the water pipe part:

*Install a valve at the highest point of each water circulations for

releasing air from water system.

* A Y filter is very important in front of circulating water pump of heat
pump.
* If more heat pumps installed in one water pipe system, the
connection of these heat pumps can’t be in series, only can be in
parallel or independent.

C. Pre-start up
1.Checking before pre-start up
* Check if the water pipe are connected well and if there is any leakage.
The water supply valve are open.
* Make sure the water flow is enough and meet the demand of the
heat pump selected and water flow smoothly without air . In cold area,
pls make sure that the water flow is without freezing
* Check if the power cable is connected well and properly grounded.
* Check if fan blade is blocked by the fixing plate of fan blade and fan
blade protecting grill.
* Check if the tank has been filled with water or enough water volume
that can meet the demand of heat pump running

P7
2. Pre-start up
 After check completely and confirm no problem for installation,
the unit can be power to start up .
 After connect power supply, heat pump delay 3mins to start.
Check carefully is there is some abnormal noise or vibration or
if the working current is normal or if water temp increasing is
normal.
 After the unit is working properly for 10 minutes without any
problem, then the pre-start up is usefully completed. If not, pls
refer to Service and Maintenance Chapter to solve the problem.

P8
Part 2. Use

A. Operating panel display

 EVI-HC
A. Heating mode

B. Cooling mode

P9
 EVI-HH
A. Only hot water mode

B. Heating + hot water mode

P10
 EVI-HW

 HT series

P11
 B. Buttons function

↓ ↓ ↓ ↓ ↓

Clock M + - power
 “Power” button
2.1.1 Under unlock state, press this button for 1second, can turn
on and turn off heat pump.
2.1.2 Under other state, press this button, can return main
interface.
2.1.3 Under locking state, press this button for 5 seconds, can
unlock buttons.
 “M” button
Under main interface, press “M” button, can query the working
status parameters
 “+”and “-“ button
2.3.1 Turns page, change value
2.3.2 Combine with “M” button, can query and set parameter
2.3.3 Under power on state, press “+”and “-“button, can set
current working mode water temperature (except heating + hot
P12
 water mode).
 “Clock” button
2.4.1 Press this button for 10seconds, enter clock setting
interface
2.4.2 Press this button, can enter timer of ON/OFF setting,
combine “+”and “-“button, can set timers.
C. Operating
 Operating panel get electricity
When heat pump power supply is supplied, operating panel and
PC board will get electricity, then display panel displays,
background light is very weak, all buttons are locked now, any
touching is invalid.
 Unlock buttons
Press “power” button for 3sec, when hear “Du” voice, move
finger, now background light is strong, all buttons are unlocked,
the lock symbol disappear. (if there is not operating on buttons
for 60sec, buttons will be locked automatically, and displays lock
symbol)
 Turn on/off heat pump.
Press “power” button, if operating panel shows off state, will turn
on heat pump.
If operating panel shows on state, will turn off heat pump.
P13
 Water tank temperature setting (L3 or L4)
Except EVI-HH and HH series, other series have two way to set
water tank temperature:
Way 1:
Under on state and main interface, press “+” and “-“ button, can
adjust current working mode water tank preset temp. The preset
water tank temp is the left one temperature, the real water tank
temp is the right one temperature. When setting, the left temp
will change, and display L3 or L4 below it.

Way 2:
Refer to “Table 3: user parameters query and setting” in P15. All
user parameters can be set by the same way. Floor heating water
temperature only can be set by this way.

 Parameters query and setting operation

① Working status parameters and history error code query

P14
 How to enter? Under main interface, press ”M” button, can
query the working status parameters and history error codes
Working status parameters (table 1)
Table 1: heat pump working status parameters query

Code Meaning Note

A0 Water tank temperature
A1 Outlet water temperature
Air heat exchanger 1 lowest tube Same meaning for all series
A2
temp
Inlet gas temperature of compressor Same meaning for all series
A3
1
Outlet gas temperature of Same meaning for all series
A4
compressor 1
A5 Ambient air temperature Same meaning for all series
A6 Inlet economic unit 1 Same meaning for all series
A7 Outlet economic unit 1
Return water temperature of water
For EVI-HW and HT series
tank
Inlet water temp For EVI-HC
A8
For EVI-HH and HH series
Floor heating water temp (displayed on main interface, the
left one temperature)

P15
A9 Compressor 1 current Same meaning for all series
For HW and HH and SP-H series,
Primary electronic expansion valve
A10 rated heating capacity less than
opening degree 1
52KW models
Secondary electronic expansion
A11 Same meaning for all series
valve opening degree 1
A12 After throttling1 temperature
Air heat exchanger 2 lowest tube Same meaning for all series
A13
temp
A14 Outlet gas temperature of Same meaning for all series
compressor 2
Inlet gas temperature of compressor Same meaning for all series
A15
2
A16 After throttling 2 temperatures
A17 Inlet economic unit 2
A18 Outlet economic unit 2
A19 Compressor 2 current Same meaning for all series
Primary electronic expansion valve For HW and HH and SP-H series,
A20 opening degree 2 rated heating capacity less than
52KW models
Secondary electronic expansion
A21 Same meaning for all series
valve opening degree 2
Air conditioning (floor heating) inlet
A22
the water temperature
A23 User return water temperature
E1～
History error code Same meaning for all series
E6

Note:
P16
 1.A23 return water temperature:

It is the return temperature of hot water mode, the temp sensor need to be

installed in the water tank on the return pipe, used to control the return valve;

2. about water tank temp sensor, installation position in each series

is different.
A. EVI-HW: should be installed in hot water tank by installer
B. EVI-HH series: hot water tank temp sensor should be installed in
hot water tank by installer. (Floor heating water temp sensor should
be installed in floor heating water tank or on floor heating system
return water pipe)
C. EVI-HC series: water tank temp sensor has been installed on inlet
water pipe by factory (if project has A/C water tank, installer can
move the sensor to tank from heat pump)

Table 2: Error code

Code Meaning Method

Er 01
Wrong phase error Exchange phase sequence

P17
Er 02 Lack phase error Check the power supply
Check the hot water side of the water
flow is sufficient or the water flow
Er 03 Water flow switch error
switch wiring, such as damage please
replace
Check the hot water side of the water
A/C side of the water flow flow is sufficient or the water flow
Er 04
switch switch wiring, such as damage please
replace
Check water flow is too small; check the
Er 05 System (1) High pressure
dust of fin heat exchanger
Check water flow is too small; check
Er 06 System (1) Low pressure
whether the refrigerant leak
Er 07 System (2) High pressure
Er 08 System (2) Low pressure
Check the PC board and control panel
Er 09 Communication error line is connected, if damaged please
replace
Er10 Tank temp sensor

Time limit for locking heat

Er 11 Please cancel setting time of running
pump reached

System (1)Outlet gas pressure

Er 12
of compressor 1 is too high
System (2)Outlet gas pressure
Er 13
of compressor 2 is too high
Check the sensor contact is good;
Er 14 Throttling temperature 1
replace the temp sensor
Er 15 Throttling temperature 2
Air heat exchanger 1 coil temp
Er 16 as above
sensor
Air heat exchanger 2 coil temp
Er 17
sensor
Outlet gas temp sensor 1 of
Er 18 as above
compressor error
Outlet gas temp sensor 2 of
Er 19
compressor error
Er 20 Ambient air temp sensor error as above
P18
Er 21 A/C Return water temp sensor as above
Er 22 HE outlet water temp sensor as above
Er 23 Inlet gas temp sensor 1 as above
Er 24 Inlet gas temp sensor 2
The economic unit 1 inlet
Er 25 as above
the sensor error
The economic unit 2 inlet
Er 26
the sensor error
The economic unit 1 outlet
Er 27 as above
the sensor error
The economic unit 2 outlet
Er 28
the sensor error
Compressor 1 current too high Checkthe current and voltage are
Er 29
protection stable
Compressor 2 current too high
Er 30
protection
Check the wiring contact is good;
Er 31 Water level switch error
replace the pressure switch
Ambient temp too low Beyond the normal operating
Er 32
protection temperature range of the heat pump
Outlet water temp too high Check the sensor contact is good;
Er 33 replace the temperature sensor
error at heating mode
Air conditioning Check if the air conditioning water
Er 34
supercooling protection pump is low water
Return water temp sensor Check the sensor contact is good;
Er 35
error of water tank replace the temperature sensor
Hot
water Anti-freeze protection for hot
symbol water side
flashing
Heating
Anti-freeze protection for
symbol
heating side
flashing

②User parameters query and setting (both ON and OFF state can
set)

P19
 How to enter?

◆ Under main interface, press “M” for 3seconds, enter user parameter

query interface, then press “+”and “-“ button , can query L0 to L9value.

◆ Under user parameter query interface, press “M” button, enter

setting interface, press “+”and “-“ button, to set the value of current
parameter, press “M” button again, return query interface.

◆ Under user parameters query interface and setting interface, if

there is not operation for 30seconds constantly, system will quit user
parameter query or setting interface automatically, and return to main
interface, press “power” button can return main interface too.
Table 3: user parameters query and setting

Setting
Code Meaning Factory setting
range
Compressor restart 2 ℃
L0 temperature of hot water 3℃
drop ─18℃

Preset water tank 20 ℃ 1. HT series: 75℃

L1 temperature of heating 2. EVI-HC series: 45℃
mode ─58℃ 3. Other series: 55℃

P20
 Compressor restart 2 ℃
L2 5℃
temperature cooling drop
─18℃

Preset water tank 10 ℃

L3 temperature of cooling 12℃
mode ─32℃

2 ℃
L4 Heating drop 5℃
─18℃

12 ℃
L5 Heating set the temperature 45℃
─99℃

Ambient air temperature

L6 below which electric heater ─30 ℃
0℃
is allowed to start
─35℃

20 ℃
L7 Return water temperature 30℃
─80℃

Water compensate 20 ℃ 48 ℃ (20 ℃ no need

L8
temperature water compensate）
-80℃

0A（0A: will not detect

L9 Compressor current 0～48A
current）
P21
Note:
L1, L3 is the water tank setting temperature . Water tank temperature is
directly displayed on PC board. The left side is the setting temperature,
the right side is the actual temperature.
For heating, User need put the temp sensor into blind tube which is
installed on water tank.
The pool temp sensor is installed on a titanium tube heat exchanger by
factory
The water temp sensor of the heating and cooling mode is installed in
the return pipe of the heat pump by factory.

 Other operation
①Clock setting
A. At main interface, press “clock” button for 5 seconds, enter
clock setting interface
B. At clock interface, press “clock” button, then “hour” flash,
press “+”or “-”button，can set hour.
C. After finish setting hour, press “clock” button, then “minute”
flash, now press “+”or“-”button，can set minute.
D. After finish setting minute, press “clock” button, to confirm
clock setting, and back to main interface.
E. At clock setting interface, if there is not operation within
P22
 30seconds, system will confirm clock setting and back to main
interface automatically.
F. At clock setting interface, press “power” button, can confirm
current clock setting and back to main interface.
②Timer setting and cancelling (ON/OFF timer)
A. At main interface, press “clock” button, enter timer group
setting.
Now press “+”or“-”button, can switch timer groups, there are 4
groups ON/OFF timer.
B. When group 1 ON timer flashing, press “clock” button, enter
group 1 ON timer “hour” setting interface, “hour” flash, then
press “+”or“-”button，then can set “hour” for group 1 ON
timer.
C. After finish setting “hour”, press “clock” button, then
“minute” flash, then press “+”or“-”button，can set “minute” for
group 1 timer.
D. After finish setting group 1 ON timer “minute”, press “clock”
button, enter group 1 OFF timer setting, same way like ON
timer setting.
E. After finish setting group 1 ON/OFF timer, press “clock”
button, confirm group 1 setting, and enter group 2 ON/OFF
timer setting, same way like group 1 setting.
P23
 F. At timer interface, if there is not operation within 30seconds,
then confirm current timer setting, and back to main interface
(this setting can be remembered if electricity is cut off)
G. At timer interface, press “power” button, confirm current
timer setting, and back to main interface.
H. Other groups ON/OFF timer setting are same way like
group1.
Remarks: groups 1 and 2 are heat pump ON/OFF timer, group 3
is return water timer, group 4 is cool water compensating
timer.
group 3 and 4 only valid for EVI-HW, HT series.
I. How to cancel timer?
At timer interface, press “clock” button for 5seconds, when the
ON and OFF signal disappear, then press “power” button to
confirm, can cancel current group ON/OFF timer.
③Forced defrosting
◆ At ON status, press “-” for 3seconds, enter forced defrost.
◆ To quit forced defrost, there are two ways.
a. Automatic quitting: when defrost time reach preset
quitting temperature, can quit forced defrost.
b. Forced quitting: Press “power” button，after power off,
3minutes later, will quit forced defrost completely.
P24
 ④Remove history error code
At the interface of query history error code, press “power” and
“M” button together for 5seconds, can remove all the history
error code.
⑤Change working mode
Press “+” button for 5seconds, can change the working mode
For EVI-HC series, change working mode between heating
mode and cooling mode.
For EVI-HH series, change working mode between hot water
mode and heating + hot water mode.

C. Working mode
1. EVI-HW, HT series
The three series mainly used to supply hot water, (sometimes used
for house heating), have only one working mode: hot water mode.
1.1 The unit start and stop based on the hot water tank temp. and
setting temp.
2. EVI-HH series
The two series mainly used to supply hot water and heating house,
have two working mode: Hot water mode and hot water + heating
mode.
2.1 Hot water mode controlling, the unit start and stop based on

P25
 the hot water tank temp. and the setting temp.
2.2 Hot water + heating mode controlling
2.2.1 Hot water mode: working same as 2.1
2.2.2 Heating mode
The unit start and stop based on the heating return temp. and
the setting temp.
2.2.3 Hot water + floor heating controlling logic
◆ Hot water is priority, before hot water reach preset temp,
3-way valve doesn’t have electricity
◆ When hot water reach preset temp, heat pump stop, then
check heating side water temp automatically, if heating side
water temp doesn’t reach preset temp, then 3-way valve will
get electricity, and meanwhile heat pump start. When heating
system water temp reach preset temp, heat pump stop to
standby. In the process, if check hot water tank temp dropped
lower then setting temp., then heat pump stop and 3-way valve
loss electricity, then heat pump restart to heat hot water.
3. EVI-HCseries
The three series are all heating and cooling type. User can change
the working mode between heating mode and cooling mode.
3.1 Heating mode
The unit start and stop based on the setting temp. and real water
P26
 tank temp.
3.2 Cooling mode
The unit start and stop based on the setting temp. and the real
water tank temp.
4. Defrosting:
Defrost only valid at heating or/and hot water mode.
When defrost, the display panel will display defrost symbol.
Fan motor doesn’t work.
Compressor stops first, then start.
Circulating water pump doesn’t stop.

D. Each electrical component controlling

1. Compressor (installed inside heat pump)
1.1 Compressor start / stop according to water tank (or heating
system) real temperature and preset temp.
1.2 After compressor stops, should need at least 3min, then it can
restart again.
1.3 After compressor start, should work at least 2min first, then can
stop. (Except turned off or there is error).
1.4 There is not 3min protection for the first time starting.
2. Four - way valve (installed inside heat pump)
2.1 At heating or hot water mode, 4-way valve lose electricity.

P27
 2.2 When cooling or defrosting, four-way valve get electricity.
2.3 Four way valve delay 2min change direction after compressor
stop when change working mode.
2.4 When defrosting and forced defrosting, 4-way valve get
electricity.
3. Circulating water pump
3.1 EVI-HW, EVI-HC, HT series:
Circulating water pump start / stop together with compressor.
3.2 EVI-HH series
If change to hot water mode, circulating water pump start/stop
together with compressor.
If change to hot water + heating mode, circulating water pump
doesn’t stop.
4. Fan motor (installed inside heat pump)
4.1 Normally, fan motor start in advance than compressor, and stop
at the same time as compressor.
4.2 When defrosting, fan motor doesn’t work.
5. Auxiliary electrical heater
5.1 Starting conditions：
5.1.1 At heating or hot water mode
5.1.2 Ambient temperature ≤ L6
5.1.3 Water tank temperature < water tank setting temp. – L0
P28
 5.1.4 Low level switch connects.
When all of above conditions are met, electric heater starts.
5.2 Stopping conditions:
5.2.1 Water tank temp ≥ water tank setting temp..
5.2.2 Water tank temp sensor damaged and controller show error
code.
5.2.3 Ambient temp ≥L6+2℃；
5.2.4 Water level switch has error
5.2.5 Low level switch disconnects
Any of above condition is met, electric heater stops.
5.3 When defrosting, forced defrosting, secondary anti-freeze,
electric heater is forced to start.
5.4 Except there is water level error, hot water tank temp sensor
error, when there is other temp error, high and low pressure
error protection, electric heater will start.
Remarks: EVI-HH series, only hot water side has electric heater
function, heating side doesn’t have.
6. Three-way valve
6.1 Only EVI-HH and HH heat pump have three-way valve function.
Installer need install three-way valve on outlet water pipe of heat
pump.
6.2 When switch to hot water side, 3-way valve lose electricity.
P29
 When switch to heating side, 3-way valve get electricity.
6.3 Before 3-way valve switch the direction, circulating water pump
should stop first 10seconds in advance.
7. Return water valve
Only EVI-HW, HT series has return water valve function.
7.1 Condition of return water valve open (all below condition
should be met):
7.1.1 Low water level switch connects
7.1.2 Water tank temp ≥L7 + 5
7.1.3 Return water temp ≤ L7 – 5
7.2 Condition of return water valve closes (any below condition
met):
7.2.1 Low water level switch disconnects
7.2.2 Water tank temp < L7 + 5
7.2.3 Return water temp > L7
8. Linkage switch
8.1 Linkage switch is input OF/OFF signal, heat pump can be turned
on/off by the signal.
8.2 When operating panel is under on state, if linkage signal is on,
heat pump keep on state. If linkage signal is off, heat pump will
be turned off.
8.3 When operating panel is under off state, if linkage signal is off,
P30
 heat pump keep off state. If linkage signal is on, heat pump will
be turned on.
9. RS485 Connection

Part 3. Maintenance and repairing

A. Daily maintenance
Heat pump is high automatic equipment, if can check and maintain
periodically, the stability and lifetime of heat pump will increase
greatly.
1. When using and maintain the heat pump, please note: all
security device have been set before leave factory, please don’t
adjust anymore.
2. Check if power cable and other cables connection is firm, if
electrical unit work is abnormal, if yes, repair or replace at once.
3. Check periodically if water system leaks water, if insulation
damaged.
4. Check if the air around is clean and dry, if ventilation is good.
5. Don’t put debris around heat pump, avoid blocking air inlet and
outlet.
6. If need stop heat pump for long time, should drain the water in
the system, and cut off the power supply. Before restart, check
the system completely.
7. When there is error codes, or heat pump work abnormally,
please call local servicer to repair.
B. Some error code and repairing
P31
 When below error happen, controller will alarm and display error
code.
Error Possible reason Method to repair
1. Check if water tank
temp probe is installed
correctly
1. Real water temp is
2.1 Release air from
too high but probe
highest position of
can’t detect real
circulation.
temp
High pressure error 2.2. Open Y type filter
2. Water flow is too
to check if there is
small
impurity on the net.
3. Refrigerant is
3. Drain refrigerant and
excessive
vacuum and refill
refrigerant according to
nameplate.
1. Check leaking point
and repair and refill
refrigerant
1. Lack of refrigerant
2. Change fan motor or
2. Fan motor doesn’t
Low pressure error blade
run
3. Wash fin of air heat
3. Air flow is blocked
exchanger or remove
barrier close air inlet or
outlet.
1. Lack of refrigerant 1. Repair leakage and
2. Water pump is too refill refrigerant
small 2. Change a bigger
Outlet gas temp too
3. Water pipe is too water pump
high error
small 3. Change bigger size
4. Air entered water water pipe
system 4. Release air in water

P32
 system
1. Circulating water
1. Change a bigger
pump is too small
Outlet water temp water pump
2. Air entered water
too low protection 2. Release air from
system
when cooling water system
3. There is impurity
3. Clean the filter
in water filter.
1. Circulating water
1. Change a bigger
Outlet water temp pump is too small
water pump
too high protection 2. Air entered water
2. Release air from
when heating (hot system
water system
water) 3. There is impurity
3. Clean the filter
in water filter.
1. The current
1. Change the detector
detector is damaged
2. Change compressor
Compressor current 2. Compressor
3. Check if the
is too large damaged
compressor cable is
3. Compressor
loose
doesn’t start

C. Other problem and repairing

P33
No Error Possible reason Method

1. Power supply cable is 1. Cut off the power

Heat pump loose supply to check
1
doesn’t run 2. The fuse of power and repair.
supply is fused. 2. Change the fuse.
1. Refrigerant is not 1. Check leakage and
enough repair and refill gas
2. Water system 2. Improve the
Heating
insulating is not good insulation
2 capacity is too
3. Air heat exchanger is 3. Clean air heat
small
dirty exchanger
4. Water heat exchanger 4. Clean water heat
scaled exchanger
1. Power supply has 1. Check reason and
error solve
Compressor 2. Cable connecting is 2. Check loose and
3
doesn’t run loose repair
3. Compressor is 3. Check reason and
overheat repair
1. Expansion valve 1. Change expansion
damaged lead to liquid valve
Compressor entering compressor 2. Change
4
noise is loud 2. The internal parts of compressor
compressor damaged 3. Compensate oil
3. Compressor lack of oil for compressor
1. Fan blade fixing screw
1. Tight the screw
is loose
Fan motor 2. Change fan motor
5 2. Fan motor damaged
doesn’t run 3. Change the
3. Fan motor
capacitance
capacitance damaged

P34
 1. Check leakage and
Compressor 1. There is not
repair
6 run, but not refrigerant at all
2. Change
heat 2. Compressor damaged
compressor

P35
 Warranty card

Product model： Bar code：

Buyer Address
Invoice
Date
No.
Repair
Repair record Repairer
date

P36
 Items of warranty:
1. Warranty term: ; Within
warranty, any problem because of quality, we repair for free.
2. When need repair, please show the warranty card and invoice of
order or other proof.
3. We don’t afford the problem that is caused by re-fitment or adding
other function by user.
4. Warranty card and invoice or other purchasing proof will be invalid if
alerted.
5. Please keep the warranty card and invoice or other purchasing proofs
good, we will not supply service if these documents are lost.
6. We will not repair for free for below condition:
①without proof;
②Errors caused by re-fitment or not correct operating;
③Damage caused by not professional people operating;
④faulty by moving or falling;
⑤Faulty caused by natural disaster.

P37
 CERTIFICATE

Product Model:

Bar code:

Checking result:

Checker: