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    Mistreated in A Medical Setting

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    Kentucky Trans Health Justice
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    Mistreated in A Medical Setting

    Uploaded by

    Kentucky Trans Health Justice
    8K views2 pages
    -

    Original Title

    Mistreated in a Medical Setting

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    © © All Rights Reserved

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    8K views2 pages

    Mistreated in A Medical Setting

    Uploaded by

    Kentucky Trans Health Justice
    -

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Mistreated in A Medical Setting?

    File a Grievance!
    Section 1557 of the Affordable Care Act prohibits discrimination

    based on sex and disability, which includes gender identity,

    transgender status, or sex stereotypes. This applies to hospitals,

    health programs, and facilities receiving federal funding.

    Why Is It Important to File a Grievance?


    Having a written record will be helpful if you wish to pursue damages in

    the future.

    Having a record of every complaint against larger hospital systems can

    help signal to them that they need to make a change.

    Having those records, especially if you alert us when you make a

    complaint, can give us and other community organizations leverage

    to advocate for better policies and training.

    It's important for them to see there's a problem, even if we as a

    community already see it.

    As soon as you can try to write down all of the details of the
    experience that you can.
    The name of each person you interacted with throughout your visit.

    The times of each incident, to the best of your ability.

    Direct quotes from the people you interacted with.

    Keep records of any complaints.


    Where Can You File a Grievance? (You can do all three)
    1) If the incident was at one of the major healthcare/hospital systems,

    they will have an internal grievance process.

    2) Kentucky Commission on Human Rights, medical facilities will

    be under the "Public Accommodations" category. This must be done

    within 180 days from the incident.

    3) Complaint with U.S. Department of Health and Human Services


    Office for Civil Rights. This also must be done within 180 days from
    the incident.

    Grievance Links
    U.S. Department of Health and Human Services Office for Civil Rights:
    https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf

    Kentucky Commission on Human Rights:


    https://secure.kentucky.gov/formservices/KCHR/Complaint/

    Norton:
    https://nortonhealthcare.com/contact-us/patient-feedback-form/

    Baptist:
    Call 800.783.2318 to file a grievance

    UK Healthcare:
    Call 859-257-2178 or email [email protected].

    If you are unsure of how to fill out these grievance forms or unsure if

    this is the correct process for you, you can contact us at

    [email protected] and we will do our best to answer your


    questions or connect you with someone who can

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