IELTS Recent Mock Tests

Volume 1
Listening Practice Test 3

HOW TO USE
You have 2 ways to access the listening audio

1. Open this URL http://link.intergreat.com/FNE2n on your computer

2. Use your mobile device to scan the QR code attached

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Questions 1-4
Complete the form below.

Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

Product Incident Report

Example Answer

Product: rice cooker

Model Number: 1

Price of the Product: £2

Name of the Branch: 3

Problem: 4

Questions 5-10
Complete the form below.

Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.

CUSTOMER’S INFORMATION DETAILS

Name:
Herbert Hewitt

Address:
5

Postcode: 6

Method of payment: 7

Card’s Expiry Date: 8

Method of Compensation: 9

Shopping Frequency:
10

Questions 11-15
Listen to the directions and match the places in questions 11-15 to the appropriate
place among A-E on the map.

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11
Student Centre

12
Health Centre

13
Internet Unit1

14
Complaint Office

15
Cafe

Questions 16-20
Complete the sentences below.

Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

Students in a room don’t need to share a 16 with ones in other rooms.

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Everyone has to write down his name on the 17

All the students use a 18 to enter the dorm's front door.

If you want to wash your clothes, go to the laundry room which is located in the
19

The dormitory closes at 20 every night.

Questions 21-22
Choose the correct letters, A-C, and write each next to questions 21 and 22.

According to Betty, which lines describe the sales of both cheese and oil in New
Zealand and Colombia?

21

22

Questions 23-24
Write the correct letters, A-E, next to questions 23-24.

Which TWO of the following are sales strategies for chocolate in Italy and Germany?

A Locate near a children’s school

B Change the location of the product on shelves

C Give a free gift

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 D Make it the cheapest brand

E Make Schmutzig the second cheapest brand

Questions 25-30
Complete the table below.

Write NO MORE THAN TWO WORDS for each answer.

Research plan

Betty is interested in how 25 affects the sales of cosmetics and

26

Bruce is going to be concerned with how 27 may impact on sales of

cookies and the relationships among 28 , 29 , and sales.

The professor advised the students to bear in mind the extensions of 30

Questions 31-37
Complete the table below.

Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

Talking about the history of bikes

Years/Time Feature Advantage Disadvantage

need 31
1830s
wooden wheels than

covered with metal walking quite 32

33 Chain and sprocket are easier and

34 35 ride harder to balance

1880s use 36 more comfortable The faster you go, the more
you feel every bump.

dangerous before brakes

1890s equal-sized wheels 37
appeared

Questions 38-40

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Choose THREE letters, A-F, and write them next to questions 38-40.

The invention of different gears on a bicycle affected which THREE of the following?

A Wheel size

B Balance

C Rate of speed

D The back wheel

E Safety

F Downhill travel

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 Solution:

1 R242 2 89.99

3 City Center 4 steam escaping/escaping steam

5 84 Park Rd/Road 6 B0241DJ

7 credit card 8 April 2008

9 refund 10 once a month

11 E 12 A

13 B 14 D

15 C 16 bathroom

17 food containers 18 code

19 basement

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 20 11:30/11.30 31 less effort

32 uncomfortable 33 1860s

34 connected 35 more smoothly

36 rubber wheels 37 safer

38
40
C,D,F 21 B

23
22 C 24
B,E

25 colour/color 26 cleaning products

27 (different) containers 28 materials

29 image 30 advertisement

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 Audio Script:

SECTION 1
Hello, and welcome to “Under Pressure Enterprises”, Customer Service Department. This is
Kelly. How may I help you?
HEWITT: Yes, I’m calling about one of your Example rice cookers I just purchased.
CR: What seems to be the problem, sir?
H: Seems? There’s no seeming about it! The blasted thing shoots hot steam all over the place,
that’s what! It nearly scalded my hand when I went to open it. Why it could have killed the cat
or something. It could have exploded and killed my wife and me!
CR: Sir, sir, please calm down. As long as the steam escapes the cooker, it won’t explode.
H: So you’re telling me there’s no problem! Are you calling me a liar?
CR: Sir, no one is calling you a liar.
H: Yes! So I demand a full refund!
CR: Under Pressure will be happy to refund your money, sir. Now I just need some basic
information.
H: OK, OK. Sorry. I do tend to get a little hot under the collar. My wife tells me to slow down...
So, what do you need to know?
CR: Sir, don’t worry. I just need to ask you the model number of the cooker.
H: Hmmm... where are my glasses? Ah, here! Let’s see... ah. It's Q1 R242.
CR: R242. OK, and how much did you pay for the product?
H: Q2 89.99 pounds. It was on sale, I guess I should tell you.
CR. Thank you, that’s honest of you. Now, where did you buy the cooker? Which store and
which branch?
H: At that big Electric Life appliance store downtown.

CR: The Q3 City Centre Branch?

H: That’s the one.

CR: And you say the problem is that the steam escapes?

H: Yes, it does!

CR: No problem, sir. If there’s steam escaping, clearly the cooker is broken or defective. So we
have an R242 cooker with an Q4 escaping steam problem. It was bought from Electric Life’s
City Centre Branch for 89.99. Is that correct?
H: Yes, that is correct.
CR: Oh, I nearly forget. When did you buy the cooker?
H: Just as soon as my wife got the crazy idea she’ll live longer if she stops eating good English
food: roast beef and mash. No, all she says she wants is rice and vegetables and sauces you’d
not soak your feet in!
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CR: Sir, sir! When did you buy it?
H: Oh, there I go again. Let’s see... we bought it just six months ago! We hardly used it either.
But six months? Is that too long? I mean for the warranty?
CR: Very well, that’s well within the warranty period. Now, what’s your name and address?
H: Name and address! What for?
CR: Sir, it is company policy. If you want your money, you must in​ form me.
Money you say? Oh, my name is Herbert Hewitt and my address is Q5 84 Park Road.
CR: Is that here in Coventry?
H Yes. The postal code is Q6 B0241DJ. But I don’t think sending things in the mail is very
secure or very efficient. I mean...
CR: Don’t worry, Mr. Hewitt, don’t worry. We can credit the money to your Q7 credit card. You
do have one, don’t you?
H: Yes, that's how we paid for the cooker.
CR: Oh, yes. We still have the number on computer. I only need to ask your card's expiry date.
H: I’m afraid I never give that sort of information out. I mean, once you have that, anyone could
go charging things and...
CR: Sir! I said your expiry date, not your card’s password.
H: Oh, er, yes. Foolish me. Of course, you didn’t say “password”. Let's see. That will be
Q8 April 2008.
CR: April 2008. Very well, your card still has nearly two months left to go. We'll get that
Q9 refund right to you, probably by five o’clock this evening.
H: You had better! If I don’t get my money... wait, wait. Yes, I know I’m losing my temper again. I
really am sorry. I haven’t had my medicine today.
CR: And sir, just one more question for our record. How often do you go shopping at the City
Centre Branch?
H: Oh, well it’s hard to say. I suppose maybe Q10 once a month. But I can tell you this, if I don’t
get my refund, I’ll never shop there again! (He hangs up the phone.)
CR: (sigh) I think it’s time to start looking for another job!

SECTION 2
Hello everyone, and welcome to the University of New South Wales.

The first thing I’d like to do at today’s Orientation Session is get you all oriented! That means tell
you the location of some useful facilities and services. So, rst of all, take out the maps we gave
you all as you came in the door. The map is the big yellow sheet of paper.

As you can see on the map, North is at the top, South at the bottom, et cetera. Which way is
North? Well, look through that window on my left, your right. See the rising sun? That would
have to be East. So North must be directly behind me.

Now, we are at the campus’s Main Gate. Q11 The Recreational Facilities are on my right hand
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and its opposite is the Student Centre. No ques​tions? Good. Pretty easy, right?

OK, did everyone eat breakfast at the Student Food Service this morning? Was the food good?
Yes, yes. I am joking. I’ve eaten there, too.

So after a meal like that, you must be eager to go to a doctor. Right?

Well, I have good news for you: Q12 the Student Health Centre is located about half a
kilometre straight north of here. Look on your maps. You see the street on the east side of this
building? Ned Kelly Avenue?

Q12 Just follow that about 500 metres, and the Health Centre will be on your left at the third
cross street.

Now, I know you all just got here. So you must be wondering how to tell your folks you’ve
arrived safely, how much you miss the dog, and how you already need more money. If you don’t
have an Iphone, you probably are wondering where to find a computer. Well, I have good news.
Q13 If you go straight out of its door and walk down the Garden Street, you'll see the Internet
Unit on your left side, just next to the Gym. The hours are posted on the door, and the
computers are free, but you must bring your student ID card with you. Like I tell every​one, if you
need help with anything, you can probably find it right here in the Student Centre.

Do you see the four buildings there between the Student Centre and the library? Those are the
dormitories. The men’s dorms are the two on the south; the women’s the two on the north.

OK, I’m sorry to have to tell you, but the university has been doing a lot of repairs and
remodelling, and it’s not all done yet. So there may be some small problems with your dorm
rooms. Maybe the window doesn’t open. Maybe an air conditioner is missing or does not work.
Q14 If there are any problems, you can go to the Complaint Of ce, which is right beside the
Teaching Building between the Parker Street and the Crammer Street. Just tell them your
problem and they should have it xed by the time you graduate in four years. I’m joking, but
please be patient. There are a lot of little things they need to take care of.

Tired of the school food? No? Give it a week. Or maybe you just need a place to get coffee in
the wee hours of the night during one of those marathon study sessions. Q15 Either way, you
de nitely have to check out the little Cafe just past the women's dormitories. They’ve got free
Wi-Fi, so a lot of students saddle up with coffee and a bagel for hours on end to get work done.

As for the dorm rooms, I have some bad news and some good news.

The bad news is the rooms are small and you’ll probably be sharing space with at least three
other students. The good news is that each room has its own Q16 bathroom. What’s good
about sharing a bathroom with three strangers? Hmmm... good question. OK, call it bad news
and worse news.

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Hey, maybe try this for good news: each dorm has a kitchen. If you want to make snacks or
meals, you can do it there. You can buy Q17 food containers at any campus convenience store,
so you can store your food in the kitchen. But a word of warning: you should de nitely write
your name on your food containers. Sad to say, there are food thieves among your fellow
students. Speaking of thieves, a word about security. I mean this is Australia and we do get
drunken bushrangers wandering onto campus. Each of you will be given a key for your dorm
room. Don’t lose it. You have to pay for any replacement and ll out a bunch of papers, too. Red
tape, huh? Your key does not work for the front door of your dorm, however. To the right of
each door, there is a keypad with numbers. When you move in, they will tell you the Q18 code
you use to enter the door. Please do not tell the code to people who do not live in the dorm.

Let’s see. Have I forgotten anything? Oh, yes. Most of you are not rich, correct? So when your
clothes get dirty, you can’t just throw them away and buy new ones. That means you have to
learn to do laundry. Or, men, that means you have to hurry up and get married.
If you decide to wash those clothes and not get married, there are laundries in each dorm.
Where? Oh, I almost forgot to tell you. The laundry for each dorm is in the Q19 basement.
Some real good news this time: if you are a student, it is free. You do have to buy your own
soap, however. The laundry closes, by the by, at 11:30.

And, now that I've mentioned 11:30, please remember the dorm doors are locked at
Q20 11:30 p.m. Your code will not work. If you want to get in, you’ll have to call the night
watchman. Don’t worry, you can get that number at the Dorm Of ce. Yes, the Dorm Of ce and
the Complaint Of ce are the same of ce. All right, then. Before we continue, are there any
questions?

SECTION 3
PROFESSOR: Come in!
BETTY: Professor Dundee? We’re ready to make our presentation.
PROFESSOR: Oh, yes. I did say one o’clock, didn’t I? Please, sit down. So, who goes rst?
Bruce? Or you, Betty?
BETTY: I guess I could. Bruce is always a little shy.

PROFESSOR: Not after he’s had a lager for lunch, eh Bruce? BRUCE: Heh, heh. No, Betty really
should go first.

BETTY: OK. Well, I’m reporting on the effects of different marketing strategies on the cheese
and oil markets. Different strategies obviously affect the sales volume differently. I looked at the
sales in two countries, New Zealand and Colombia.
PROFESSOR: And what did you find, pray tell?
BETTY: Well, Q21 in New Zealand, the sales of both oil and cheese have declined pretty
steadily. And in fact, the sales have decreased more quickly than the population. On the other
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hand, Q22 in Colombia, the volume of sales for both products has remained the same.
PROFESSOR: Wait, so you said sales in New Zealand have been going down?
BETTY: Correct. Suppliers have introduced two new upscale brands of each product, which are
a bit expensive but very tasty. The big ad agencies are trying out a new series of ads that shift
the focus from health to great taste. They think that will get sales moving up in New Zealand,
where the population is less affluent and gen​erally less health-conscious.
PROFESSOR: Brilliant. Thank you. And Bruce?
BRUCE: Uhhh... yeah. My report is about chocolate sales in Italy and Germany. The two
countries’ marketers have found out that you have to market chocolate differently in each
country.
PROFESSOR: For example?
BRUCE: In Italy, “Kostig”, the most expensive brand, pays shop owners to put the candy just
about knee-high for an adult.
PROFESSOR: I don't see...
BRUCE: For little kids, that’s about eye level! That bright red candy is the rst one they see, so
they buy it! Even better, they start telling their moms to buy it, too!
PROFESSOR: So, you mean...
BRUCE: Well, I mean, Q23 in Italy if you locate your product at the right location of shelves,
sales do great. They say it doesn’t matter much what brand of chocolate you’re selling. As for
Germany...
PROFESSOR: “Das Land der Schokolade”.

BRUCE: Huh?
PROFESSOR: That’s German. It means “The Land of Chocolate”. Germans love the stuff, so
people make a joke and call Germany that.
BRUCE: Oh... uh, right...
PROFESSOR: So, you were saying?
BRUCE: Well, like you pointed out, Germans love chocolate. But they’re thrifty. Q24 For a long
time, the biggest selling brand was “Schmutzig", mostly because it was the second cheapest,
but didn’t taste too bad.

PROFESSOR: Again brilliant! A pretty good job, both of you. Tell me,
what do you plan to investigate next week?
BETTY: I’m especially interested in the effects of Q25 colour on sales of products, so I’ll be
looking at ads for cosmetics and cleaning products in the local market. You know, like the
distinct orange colour of Mr. Muscle, lavatory Q26 cleaning products.
BRUCE: And you, Bruce?
I'm focusing on the effects of different Q27 containers on sales of cookies. So I’m going to look
into packaging for cookies and how the Q28 materials they use will affect the Q29 image,
and in turn sales. You know, most containers are paper, but some expensive cookies come in
metal boxes. The shiny metal boxes catch people’s attention and the image remains in the

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memory longer.
PROFESSOR:Well, it sounds like you two are all set. But as always in this course, I urge you
both to pay much more attention to the Q30 advertisement extensions. That’s often the key.
Alright, any questions for me before you go.
BRUCE: No, I think I’m all set. Thanks!
Me too. Thanks, Professor Dundee. See ya later.

SECTION 4
Good afternoon, ladies and gentlemen. I’d like to take this opportunity to welcome you to our
exhibition, “Two Centuries of the Bike”.

Let’s stroll around the exhibition, shall we?

Although there were a few early efforts back in the 1700s, you didn’t really see many bikes till,
say, the 1830s in England. Bikes were a response to the rapid growth of cities early in the 19th
century. Cities like London were getting too big to walk across! The early bike let people travel
with Q31 less effort than walking. Plus a bike was a lot cheaper than a horse!

Think of it. No one invented a bike for, what, ve thousand years of human history? Why did
people do it then? Probably because this was the start of the Machine Age: people wanted
machines to do all the work.

There were some drawbacks, however. For one thing, there were no pedals. You simply
pushed yourself along using your feet. Kind of like today’s skateboard. That meant you went
fairly slowly. And uphill, you actually worked harder, pushing that two-wheeler. Plus, the
wheels were made of wood covered with metal, as you can see from this model. So the
downside was that the ride was quite Q32 uncomfortable on most roads. Only a few gadget
lovers had or used them.

By the Q33 1860s, though, improvements were being made. As you can see from this
specimen, metal frames had become the rule. They’re more durable than wood, and they don’t
warp in the rain. The biggest improvement however was the development of the chain and
sprocket system. They are Q34 connected. This meant you did not push the bike. You used
pedals just like today. You had to try harder to balance, so it took some practice to gure out
how to use the pedals. But it made the ride so much easier. As a result, the good thing was that
you could ride a lot Q35 more smoothly and with very little effort.

By the 1880s, another big change was the use of Q36 rubber wheels. These became pretty
common at that time. Though the rst ones were solid rubber, the ride was a good deal more
comfortable than the old iron and wood system. This is a big consideration because the faster
you go, the more you feel every bump. Air- lled tyres - “pneumatic tyres” - didn’t really come
into use till around the year 1900, as you can see from this exhibition over here. That made the
ride even more comfortable.
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So, by 1890 or so, people were going a lot faster and a lot more smoothly. There was one
problem when you were going quickly and comfortably: “OH NO! HOW DO I STOP?" Yes, we
all laugh now.

But for a long time, the only way to stop was drag your feet. That didn't work very well and it
would be dangerous if you were going fast. In the crowded cities of those years - New York,
Chicago, and so on, you would get killed if you couldn't stop for, say, a streetcar.

Plus look at this bike. The front wheel is nearly a metre and two thirds tall! They made them
that way so you could see over people and wagons. But you couldn’t drag your feet. This model
is called a “velocipede” - a “speed pedal”. Another characteristic of the bike in this period is that
it has two equal-sized wheels, which signalled a big change in bikes.

For with the velocipede, brakes appeared. If you wanted to stop, you just pushed the pedal
backwards. Doing that stopped the back wheel of the bike. This technique worked a lot better
than dragging your feet or jumping off the high seat there! This meant that bikes became a
great deal Q37 safer. It would have been safer if people wore helmets, but the rst bicycle
helmet wasn’t invented until years later, and even then it was little more than a leather ballcap.
It really wasn’t until the 1970s that the bike helmet was modi ed to provide some real
protection.

Before continuing on to look at developments since the 1890s, let’s say a word more about
safety. Everyone knows if you’re going downhill, you can get going dangerously fast. To go
more than a hundred kilometres an hour isn’t all that dif cult! But even on level ground it’s easy
to go too quickly. On a city street, today’s bicycles can be ridden at a speed of over forty miles
an hour, over a short distance. That's about sixty-four kilometres an hour. Remember you’re on
a bike, not in a car. There’s nothing to protect you. People are killed in single-bicycle accidents
every day, just from hitting the road.

A good rule to remember is, if you're going faster than the cars, slow down. And please wear a
helmet. Nearly one quarter of the epilepsy cases come from head injuries in accidents on bikes
and motorcycles. I didn’t mean to scare you, but safety is everyone’s business.

What? Now that’s a good question. Why are today’s bikes so much faster? Well, it’s not just
that today’s athletes are faster. The answer is partly mechanical. If you look closely here, at the
back wheel you’ll see a number of gears. Q38 Changing gears is what makes those fast
speeds possible. You can shift gears depending on the terrain and how hard you wish to pedal.
Q39 So you can put it on a higher gear for downhill, and a lower gear for uphill travel to make
it easier to climb that slope. Q40 You’ll notice this gear-shifting mechanism is attached at the
back wheel, and when the rider shifts on the handlebar gear shifter, the chain moves to the
appropriate sprocket. And, speaking of changing gears, let’s look over here at our “Tour de
France” exhibit...

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