PERFORMANCE CANVAS | 1 OF 2 | PERFORMANCE GAP ANALYSIS

2. CURRENT STATE 3. GAP 1. FUTURE STATE

WHO’S WHO TO TARGET? REQUIRED BEHAVIOURS: KSME OBJECTIVES: METRIC:

INVOLVED: If each of these groups magically changed their behaviour, who would have the biggest impact What behaviours (that you can actually see) are What is the key block Be aware of different sort of objectives: Ask, ‘how will we know
on the desired outcomes? Identify 1 to 3 groups to explore further with personas. required to reach the desired outcomes. What are the from knowledge, skills, - Business/ big picture: overarching goals, values and when we achieve that?’
Who has anything to do
with this outcome. You priority behaviours? What are high performers doing? motivation/ mindset or priorities
can chunk in roles, environment. - Performance:what actually needs to happen
locations, experience, - Learning or tactical: what they need to know.
project focus etc..
The aim is to identify key performance objectives.

KEY PERSONA:
Develop 1 to 3 personas based on time available. Consider current state in relation to their
work and, in the lower section, in relation to the change. Aim to engage / co-design with the
audience group wherever possible.

About them as they are now:

Role:

Context:

Goals:

Pain points:

Needs/ insights:

Relevant (current state) behaviour:

About them in relation to __________________________________ , what do they:

< THE CHANGE >

Feel:

Think:

Do:

• Start with future state, • Don’t make eye contact with the powerpoint deck • Resist the • This is about co-design so write this up • Summarise the session with something like ‘So, we’ve identified that this project is really about • See part 2 for • Talk to me about how
TIPS

then current state, then they give you! Don’t let this become about urge to jump on a whiteboard and empower your achieving x, measured by y and z. And to achieve that we need to shift behaviour in group b, generating I can support your
identify the gap content until you work out the real question. to solutions stakeholder to identify the real problem which is largely about shifting < choose one or two: knowledge/ skill/ mindset/ environment > solutions. team to do this well.

Use it under Creative Commons. Contact me about training / support to use this tool to transform your work
by arun Let me know & buy me a drink. Check out my website for more free stuff and the services I offer. arunpradhan.com learning design keynotes workshops learn2learn
PERFORMANCE CANVAS | 2 OF 2 | PERFORMANCE SOLUTIONS
AUDIENCE & REQUIRED BEHAVIOUR CHANGE PERFORMANCE OBJECTIVE VALUE FOR BUSINESS PROBLEM STATEMENT
DEFINE THE PROBLEM

See Part 1 to identify the performance gap and resultant behaviours. Tangible outcome achieved by behaviour change. How does it align to business priorities. Consider the cost of doing nothing to
help identify.
How might we help <persona>

to <req’ behaviour change>

Measured by: Measured by: given that we know <surprising insight>

ENVIRONMENTAL NUDGES (EAST framework from BI Team, UK) HABITS (Habit framework from C. Duhigg) SUPPORT & DEVELOPMENT

MAKE IT EASY (or the alternative hard) MAKE IT ATTRACTIVE Habit stacking opportunities: RESOURCES EXPERIENCES PEOPLE TRAINING
Prompts, campaign elements Reflection Coaching, mentoring, 360s Stories, scenarios
social proof
MINDSET/
Cues MOTIVATION
Shifting attitudes and
connecting with
‘WIIFM’
IDEATE SOLUTIONS

OPPORTUNITY Knowledge base, Journaling, knowledge capture Knowledge sharing Spaced retrieval
Routines
concept diagrams, metaphors
KNOWLEDGE
Information and/or
MAKE IT SOCIAL MAKE IT TIMELY key concepts

Rewards

Checklist, guides Deliberate practice inc feedback, Coaching, mentoring Scenarios, simulations
stretch assignments worked case studies
SKILL
Habit statement Using cycles of
deliberate practice -
When ______________________ (cue) using feedback to
target gaps
they will ____________________ (routine)

Because it provides __________ (reward)

PREFERRED SOLUTION ELEMENTS RISKIEST ASSUMPTIONS FIELD TESTING PLAN: PROTOTYPES / SPLIT TEST
PROTOTYPE & TEST

Use it under Creative Commons. Contact me about training / support to use this tool to transform your work
by arun Let me know & buy me a drink. Check out my website for more free stuff and the services I offer. arunpradhan.com learning design keynotes workshops learn2learn