David Fireng Resume

David R.
Fireng
2865 E Cullumber Ct. Gilbert, AZ 85234 Cell 480-734-3796 Home 480-247-9086
[email protected]
SUMMARY OF QUALIFICATIONS
Subject matter expert and resource in technical and procedural applications of c
ustomer operations. Strengths include design and implementation of initiatives
that effectively increase productivity resulting in measurable improvements to t
he bottom line. Respected for the ability to make sense out of complex situati
ons and develop a sound action plan. Superior Client relationships, Team Buildin
g, Strategic Planning and Problem Solving
Demonstrated areas of expertise include:
*Management of service level results across multiple service line products using
budget, forecasting, resource allocation and best practices.
*Partner with organizations to ensure client satisfaction by serving as a point
of contact. Participate in client visits, account reviews and resolving client
issues.
*Strong verbal and written communication abilities along with presentations skil
ls.
*Lead teams on different projects and process improvements.
SELECTED ACCOMPLISHMENTS
*Completed M.B.A. August 2010.
*A "go to" achiever for Senior Sales and Operations Management, consistently dri
ving teams to over 100% performance. Have led sales team of over 25 sales profe
ssionals with annual quotas of over $75M in sales and prospecting teams with ove
r $107M in pipeline targets.
*Spearheaded and directed remote office for Fortune 500 client. Played an inst
rumental role in development and implementation of program operations and go-to-
market global online and offline lead generation and maturation programs that fu
eled aggressive sales growth.
*Played a key role in design and execution of 60 day implementation model for cl
ient's sales / new business development programs. Designed and developed requir
ements in an iterative development life cycle that reduced lead-time by over 50%
.
*Responsible for overseeing and managing the development and implementation of h
igh-impact programs. Programs directly responsible for exceeded quarterly leads
target by 130%. Overall market penetration grew 34% quarter over quarter.
*Recipient of Manager of the year award as well as multiple excellence awards.
PROFESSIONAL EXPERIENCE
Direct Alliance Corporation (March 2005 - April 2009)
Senior Manager, Program Sales
Directed all aspects of program operations, including sales, operations, hiring,
training, marketing, and budgeting through direct reports and cross-functional
staff on-site and at remote offices. Worked with Fortune 500 clients as program
liaison managing relationship with business clients to improve sales performanc
e, productivity, and cost efficiency.
*Directed full-time employees at client's site to identify, develop, and manage
program operations through a multi-year project.
*Created and developed sales training guides, sales play book, call capacity pla
nning, campaign call guides, and quality assurance processes. The new program an
d processes resulted in an increase of over 30% in validated leads and increased
client satisfaction.
*Built and led a team from finance, systems, sales, operations that completed pr
ogram requirement in required 3 months providing performance, reporting and anal
ysis.
*Headed a $20 million project in conjunction with client's Marketing team to des
ign and implement go-to-market strategies for client's software applications.
*Added value to the business by converting a 'paper and pen' department into a c
ompletely automated department by formulizing all business processes into an int
egrated database.
Manager, Program Sales
*Directed Sales Account Managers calling into Mid Market and Large Enterprise ac
counts. Recognize key client issues and ensure that client needs and project obj
ectives are consistently met. Achieved 108% to quota on a $28M budget.
*Provided the leadership to implement, design, and launch the Operations Service
Teams and provided sales support for all new opportunities as well as having th
e support staff to provide financial and administrative front and back office se
rvices
Farmers Insurance Group (June 2004- March 2005)

Small Business Owner / Insurance Agency
Developed and implemented a strategic marketing plan offering multi-line Insuran
ce and Financial Services products to consumers and business clients.
Insight Direct, Inc. (March 1995- May 2004)
Sales Management
Managed and coached Business to Business Sales Representatives selling technolog
y products and solutions.
Implement and develop market strategies to maintain and expand customer base. A
chieved sales objectives through developing, coaching, counseling and assisting
the sales representatives.
*Designed and coordinated professional and educational training programs for Bus
iness sales teams.
*Targeted vertical markets in the finance and medical industries. New market and
account development strategies resulted in $5 million increase over a 12-month
period.
Inbound Call Center Manager
*Responsible for consumer and business inbound call center. Duties included cust
omer interface, analysis of call logs, achievement of established service level
metrics, and oversight of customer loyalty programs. Coached staff for improvem
ents such as how to handle escalated customer issues and improve sales productiv
ity.
*Help create motivational strategies to drive quality and performance.
*Responsible for maintaining and developing new client base of repeat business s
elling IT solutions and products from manufacturer such as HP, IBM, Cisco and Mi
crosoft
Sales Representative
*Repeatedly recognized throughout career for exceptional leadership, sales and s
ervice. Achieved President's club status 1996 and 1997. Promoted to Sales Manag
er in 1997.
Phoenix Airport Hilton (May 1992- March 1995)
Hotel Management
Responsibilities included the supervision, operational management, and budget co
ntrol of the hotel front office
EDUCATION
Master of Business Administration (M.B.A.) August 2010
Amberton University Garland, Texas
Major: Business Management GPA 3.7
Bachelor of Science - Business Administration May 1992
Northern Arizona University Flagstaff, Arizona
Major: Hotel Management GPA 3.2
TRAINING and PERSONAL DEVELOPMENT
*Extensive professional training in the areas of leadership, sales, and customer
relationship building
*Six Sigma Certified - White belt Mastery
*Licensed analyst of the Predictive Index System
*Blanchard Situational Leadership Training
*IBM Signature Selling Workshop for Business Partners
*Supervisory Leadership Seminar
*Direct Alliance Executive Sales Leadership Program

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David R.

Farmers Insurance Group (June 2004- March 2005)

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