Vol 10, Issue 9, Sept / 2019

ISSN NO: 0377-9254

A Project report on Knowledge Management

1
Penna. Venkata Nagaraju, MBA student
2
Mrs. G.Sravanthi, Assistant Professor
3
Dr. Y. Venkata Rangaiah MBA Ph.D, HOD & Assistant Professor
Department of MBA
ST MARTIN'S ENGINEERING COLLEGE
Abstract

Efficient knowledge management becomes day by day a very critical issue for organizations by being
considered as one of the most important competitive advantages. Globalization brings more complexity
in to business environments and communication and information technologies are very critical for control
and coordination. IT gained much importance allowing organizations to manage knowledge in global
scale.In the recent literature about knowledge management there are pessimistic and optimistic views on
the role of IT. Optimistic views put lot of emphasize on the role of IT on knowledge management. On the
contrary, pessimistic views on the role of IT show the importance of tacit components of knowledge
which cannot be shared via IT.

1 INTRODUCTION communication, association and reasoning. The

term knowledge is also used to mean the
Knowledge is defined (Oxford English
confident understanding of a subject with the
Dictionary) variously as (i) expertise, and skills
ability to use it for a specific purpose.
acquired by a person through experience or
education; the theoretical or practical 2 NEED FOR THE STUDY:
understanding of a subject, (ii) what is known in
Company constitutes pooling of
a particular field or in total; facts and
members of scarce resources like men, material,
information or (iii) awareness or familiarity
machinery and money. They are to be properly
gained by experience of a fact or situation.
organized and coordinated in the accomplishing
Philosophical debates in general start with
the desired results. It is wider implications both
Plato's formulation of knowledge as "justified
on company and employees too.
true belief". There is however no single agreed
definition of knowledge presently, or any Any organizations strives its best to
prospect of one, and there remain numerous follow and develop suitable techniques to attract
competing theories. suitable desirable candidates. As such the
management of LEXIKO INFRA also left the
Knowledge acquisition involves complex
immense need to undertake the project study on
cognitive processes: perception, learning,
Knowledge Management with the multi-

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dimensional skills and experience that suits the of my allowed sample size is for only 100 where
present and future organizational strategies. as the overall employees of the company is 200.
As an economy steps into a globalized and
liberalized arena. The amount of regulations
5 LIMITATIONS OF RESEARCH STUDY:
decreases and competition widens. This brings
While conducting research, at most care was
many firms each differentiating them in some
taken to collect data in unprejudiced manner to
way to be best. Hence the need for more
make this study precise and truthful. But, due to
concentration is increasing on Knowledge
certain unavoidable reasons, there are certain
Management to the firm.
limitations which are as mentioned below.

3 OBJECTIVES FOR THE STUDY:

 Research was to be conducted

 To study the best HR practices of maintaining the decorum of the

Knowledge Management in Lexiko company.

Infra.
 Employees were busy in their work and

 To study the perception of employees on thus did not spare much time to respond

the basis of job profile towards KM openly to the questions asked.

 The project will identify, analyze and  Information and responses given by the

evaluate the various types of Knowledge respondents may be a biased due to

existing thereof. several reasons.

 To understand the Concept of  Limited time span for carrying out study

Knowledge Management in detail. also restricted the research work.

4 SCOPE OF THE STUDY: 6 RESEARCH METHODOLOGY

The scope of the study is confined to the COLLECTION OF DATA

following process like procedure followed for

Collection means the assembling, for the
Knowledge Management, type of skills, needed
purpose of particular investigation of entirely
by the employees, satisfaction levels of the
new data, presumably not already available in
employees by taking the 100 as sample size. So
published sources. The task of data collection
I cannot generalize the Industry. The study is
begins after a research problem has been defined
covered only to the employees of LEXIKO
and research design plan chalked out. While
INFRA. This may not give the absolute result as
deciding about the method of data collection to
be used for the study, the researcher should keep

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in mind two types of data viz., Primary data and 7 LITERATURE REVIEW
Secondary data.
According to Hibbard, 1997, “Knowledge
The primary data are those, which are collected management is the process of gathering a firm’s
afresh, and the first time. And thus happen to be collective expertise wherever it resides- in
original in character. database, on paper, or in people’s heads-and
distributing it to where it can help produce the
The secondary data, on the other hand, are those
bigger payoff.”
which have already been collected by someone
else and which have already been passed In the words of Bair (2001), “Knowledge
through the statistical process. management is a disciple of identifying,
capturing, retrieving, sharing, and evaluating an
The method of collecting primary data and
enterprise’s information assets.”
secondary data differs, since primary data are
collected originally while in case of secondary According to David Delong and Patrica
data the nature of collection work is merely that seemann, “KM is the development of tools,
of compilation. processes, system, structures and cultures
explicitly to improve the creation, sharing and
According to Prof.J.Medhi, “Data is termed
use of knowledge critical for decision making.”
primary when the data collected for the first time
by the investigation and is termed secondary According to Scarborough et al, KM is, “any
when the data are taken from records or data process or practice of creating, acquiring,
already available”. capturing, sharing and using knowledge,
wherever it resides, to enhance learning and
SAMPLING METHOD
performance organization.”
There are many methods sampling, In that the
Knowledge management has also been defined
most widely used method is Convenient
by Tan (2000) as: The process of systematically
Sampling Method.
and actively managing and leveraging the store
CONVENIENT SAMPLING METHOD: of knowledge in an organization.

Convenience or opportunistic sampling is the According to Michael Armstrong, “knowledge

crudest type of non-random sampling. This management involves transforming knowledge
involves selecting the most convenient group resources by identifying relevant information
available. and then disseminating it so that learning can
take place. Knowledge management strategies
promote the sharing of knowledge by linking

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people with people, and by linking them to is given by Swan, Scarborough & Preston
information so that they learn from documented (1999), who defined it as "any process or
experiences.” practices of creating, acquiring, capturing,
sharing and using knowledge, wherever it
According to Andrew Mayo, “knowledge
resides, to enhance learning and Performance in
management refers to the efforts to
organization."
systematically find, organize, and make
available a company’s intellectual capital and to 8 DATA ANALYSIS
foster a culture of continuous learning and
An organizational intranet portal exists where
knowledge sharing so that a company’s information and knowledge relevant to job
activities build on what is already known”. requirements may be retrieved.

KNOWLEDGE MANAGEMENT (KM) Responses Respondents Percentage

Strongly Disagree 0 0
Truthfully, KM doesn’t have one meaning. Disagree 4 4
Mildly Disagree 0 0
Everyone defines it differently. But all the Mildly Agree 28 28
varied opinions seem to agree on one thing-KM Agree 54 54
Strongly Agree 14 14
is capturing what everyone in your department
100 100
knows. And capturing what everyone in a legal
department knows can make the difference 0
Percentage

between winning and losing a case, or at the 4

14 0
Strongly Disagree
very least between spending thousands of dollars 28 Disagree
Mildly Disagree
and spending millions.
Mildly Agree
Agree
Strongly Agree
What KM boils down to is finding ways to 54

minimize redundancy, in turn saving time and

cutting costs. How a legal department decides to
The survey of respondents reveals the
follow through with this initiative depends on a following:
number of factors. But there are some clear
4% of the employees show their disagreement
steps you must execute well to build a successful with the fact that there is an intranet portal
process. where they could retrieve information when and
where required.
28% of the employees mildly agreed with the
- BY KEITH ECKER fact, while 54% agree and 14% strongly agree
with the fact that there exists an intranet portal.
Defining the concept of KM is difficult, since The above analysis shows that majority
different perspectives of KM can yield different of the respondents agree that intranet portal
exists in the organization.
dimensions and meaning. A good KM definition

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New ideas and knowledge are frequently job description and job specification. An
intranet portal exists from where
applied and recorded for future use.
information relevant to job requirement
may be retrieved.
Responses Respondents Percentage
0 0
 The organization takes help of advanced
Strongly Disagree
tools in decision-making and
Disagree 0 0
information from many sources and
Mildly Disagree 4 4
these are stored in an integrated manner
Mildly Agree 20 20 with cross-reference to facilitate better
Agree 44 44 communication
Strongly Agree 32 32
100 100  Most employees strongly agree that
experience is highly valued and
incentive plan is the one, which
motivates the employees.
0 Percentage

0
4
20 Strongly Disagree 10 CONCLUSION
32
Disagree
Mildly Disagree
Mildly Agree
Agree
Hence, with the given research study conducted
Strongly Agree
44
in this organization, it can be concluded that the
concept of competency mapping and Knowledge
Management is in between the introduction and
The survey of respondents reveals the
following: growth stage that is it is ahead of introduction
stage and has not reached yet to growth stage. It
4% of the employees mildly disagree with the
fact that ideas generated are recorded for future has been also concluded that there is certainly a
use. 20% of the employees agree with the fact, quest for knowledge in the employees and
44% agree and 32% strongly agree with the
statement. combining this factor with highly established
We can say that majority of the employees agree HR Department and advanced Information
with the fact that new ideas are stored.
Technology in the organization, competency
9 RESEARCH FINDINGS mapping is need to be regularly carried out here
and Knowledge Management will definitely
 An electronic knowledge base exists to
store new ideas, knowledge, solutions reach to the growth stage in due course of time
and best practices. in this organization.
 The employees feel that collective
experience, expert system and
knowledge bases help them in making
decisions.

 Most employees agree that job analysis

is performed frequently to determine the
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11 BIBLIOGRAPHY

 Alberthal, Les. Remarks to the Financial

Executives Institute, October 23, 1995,
Dallas, TX

 Bateson, Gregory. Mind and Nature: A

Necessary Unity, Bantam, 1988

 Bellinger, Gene. Systems Thinking: An

Operational Perspective of the Universe

 Bellinger, Gene. The Effective

Organization

 Bellinger, Gene. The Knowledge

Centered Organization

 Csikszentmihalyi, Miahly. The

Evolving-Self: A Psychology for the
Third Millennium, Harperperennial
Library, 1994.

 Davidson, Mike. The Transformation of

Management, Butterworth-Heinemann,
1996.

 Robbins and Sanghi, Organizational

Behaviour.

 Chandra Prasanna, Human Resource

Mnagement, 6th edition.

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