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    BMC Helix Business Workflows 20.x: Fundamentals Administering

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    ArunKumar Alagarsamy

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    BMC Helix Business Workflows 20.x: Fundamentals Administering

    Uploaded by

    ArunKumar Alagarsamy
    84 views2 pages

    Original Title

    Abstract-SPPT-BWFA-20XX

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    84 views2 pages

    BMC Helix Business Workflows 20.x: Fundamentals Administering

    Uploaded by

    ArunKumar Alagarsamy

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    BMC HELIX

    BMC Helix Business Workflows 20.x:


    Fundamentals Administering
    COURSE ABSTRACT
    Course Overview
    COURSE CODE
    BMC Helix Business Workflows is a cloud-native case management application for all lines of
    » SPPT-BWFA-2002
    business. It provides services to employees in a scalable, managed, and automated way. Built on
    BMC Helix Platform, it provides the ability to create automated workflows without writing code
    APPLICABLE VERSIONS and tailor the user interface to meet the organization's need.
    » BMC Helix Business Workflows 20.02 In this course, you will learn how to configure BMC Helix Business Workflows according to your
    requirements. For example, you will learn about questionnaires, dynamic case fields and how to
    DELIVERY METHOD  implement business processes. Additionally, you will learn how to use automate tasks, create and
    publish knowledge articles, and how to move new configurations to production.
    » Instructor-led Training (ILT)

    COURSE DURATION  Target Audience


    » 3 Days » Administrators

    PREREQUISITES Learner Objectives


    » None » Learn about BMC Helix Business Workflows and its features and functionality
    » Understand how to define basic services and make them available to employees
    RECOMMENDED TRAININGS » Learn how to create and use a case template
    » BMC Helix Business Workflows 19.x: » Understand how BMC Helix Digital Workplace and BMC Helix Business Workflows works
    Fundamentals Using (WBT) together
    » Learn about questionnaires and dynamic case fields
    » How to implement business processes and define Service Targets and Milestones
    » Learn how to configure dynamic assignments and how to leverage approvals
    » Understand how to use automated tasks and Flow sets
    » Understand the process on creating and publishing knowledge articles
    » Learn how to move new configurations to the production environment

    BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other
    countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their
    respective owners. ©2020 BMC Software, Inc. All rights reserved.

    For more information about BMC Education Services, visit www.bmc.com/education.


    1
    BMC HELIX

    BMC Helix Business Workflows 20.x:


    Fundamentals Administering
    COURSE ABSTRACT

    COURSE ACTIVITIES
    » Classroom Presentations
    » Hands-on Lab Exercises
    » Demonstration

    BMC HELIX BUSINESS WORKFLOWS LEARNING PATH


    » Not applicable

    ACCREDITATION AND CERTIFICATION PATHS 


    » This course is not part of a BMC Certification Path

    DISCOUNT OPTIONS 
    » Have multiple students? Contact us to discuss hosting a private class for your organization
    » Contact us for additional information 

    Course Modules
    Module 1: Introduction to BMC Helix Module 2: Enhancing Your Service to Module 3: Understanding and Applying
    Business Workflows Meet Business Requirements Advanced Concepts
    » Introduction to Business Workflows » Business Processes and the Tasks Concept » Introduction to Flow Sets
    » Reviewing and Demonstrating the Use » Digital Workplace Questionnaire Dynamic » Automating Tasks
    Case Scenario Fields » Knowledge Management
    » Introduction to Foundation Data » Introduction to Service Targets » Introduction to Cognitive Service
    » Case Types and Relationship to Foundation » Dynamic Case Assignment Management
    Data » Approvals Triggers and Types » Introduction to Smart Reporting on the
    » Static Case Assignment Helix Platform
    » Moving Configuration from Development
    to Production
    » Outlook/Further Reading

    BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other
    countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their
    respective owners. ©2020 BMC Software, Inc. All rights reserved.

    For more information about BMC Education Services, visit www.bmc.com/education.


    2

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