QUALITY DOCUMENT

QUALITY POLICY

ISSUE 01

MARCH 2019
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Date March 2019
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POLICY

It is the policy of MCQ Scaffolding Ltd to provide an effective and efficient service to its customers, fully
meeting specified requirements and the highest standards of safety and reliability.

The aim of the Company is to ensure that the highest standard of service is provided to all customers and
that materials, techniques and equipment used by the Company are reviewed and updated as necessary.
In addition, internal systems are continuously monitored to ensure that the Company is operating as
efficiently as possible. The achievement of these aims is assessed at the management review meetings.

As a means of continually improving project performance, MCQ Scaffolding Ltd shall establish a
Quality Management System (QMS) based on and covering the requirements of ISO 9001. This QMS
shall be implemented, maintained, continually improved and have the full support of the senior
management.

All employees are made aware of the quality system and instructed in its application. They are required to
comply at all times with the provisions of the quality system.

Responsibility for the maintenance and review of the quality system is vested in the Managing Director and
employees are encouraged to raise with him any problems or suggestions in respect of its documentation
or operation.

Name: Mr. Jamie McHugh Signature: Position: Managing Director

Date: 25th March 2019 Review date: 24th March 2020

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OBJECTIVES

In everything we do we are committed to delivering a standard of service that achieves complete

customer satisfaction by carrying out our contracts:

• safely
• on time
• within financial objectives
• to specification

The main objective of the MCQ Scaffolding Ltd Quality Management System is to ensure that
company activities, whether they are organisational (e.g. management and organisation) or technical
(e.g. specification work, testing, simulation) comply with the Quality Manual and the Quality Plans.

In cases of non-compliance, (e.g. if part of the specification work is not carried out in accordance with
those agreements), a problem-solving process shall be executed by the Managing Director. This
process shall include the location of root causes, remedial action, review of MCQ Scaffolding Ltd
procedures and Quality Plans and, if necessary, their adjustment and modification.

Summarised, the Quality Management System shall include:

• clear responsibilities for each activity and development task;

• confirmation that each activity is defined and controlled by a Quality Procedure or a Contracts
Quality Plan;

• confirmation that staff are trained to the requirements listed in the Quality Manual and Contract
Quality Plans;

• confirmation that compliance with the processes and procedures detailed in the Quality Manual and
Contract Quality Plans are audited;

• confirmation that remedial action is taken whenever appropriate;

• confirmation that compliance with the processes and procedures detailed in the Quality Manual and
Contract Quality Plans are regularly reviewed.

Quality Policy 2019

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ORGANISATION

Mr. Jamie McHugh

Managing Director

Seguro Management Ltd

Administration Supervisor Health and Safety Accounts
Consultant

Site Foreman

Direct Labour Sub-contractors

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IMPLEMENTATION

Quality management in MCQ Scaffolding Ltd is based on the Quality Management System described
in ISO 9001. The purpose of the quality system is to define the policy, organisation and responsibilities
for the management of quality within MCQ Scaffolding Ltd.

The most important aspects of MCQ Scaffolding Ltd’s Quality Management System are to be found in
the MCQ Scaffolding Ltd “Quality Manual”. Individual Contract Quality Management Plans are
produced for each contract detailing any specific processes and procedures not described in the
Quality Manual.

All MCQ Scaffolding Ltd personnel shall have access to the Quality Manual and the objectives of the
manual shall be explained to them by the MCQ Scaffolding Ltd Quality Manager as part of their
introduction to MCQ Scaffolding Ltd.

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RESPONSIBILITIES

Overall responsibility
All those who have a leading role within MCQ Scaffolding Ltd have a day-to-day responsibility for
ensuring conformance to the requirements and rules stated in the Quality Manual.

The Managing Director has the responsibility and the authority to ensure that adequate procedures,
plans and instructions are drawn up so as to provide a common approach to quality assurance
throughout MCQ Scaffolding Ltd and to ensure that the quality system is continuously monitored and
improved by means of internal audits and management reviews.

Responsibility for the Quality Management System

The Quality Management System forms an integral part of the overall MCQ Scaffolding Ltd
management and the company employs a Quality Manager to provide confidence that application of
contract management as described in the Quality Manual is efficient, comprehensive and effective in
ensuring that MCQ Scaffolding Ltd - and every section - delivers its objectives.

Responsibility for Contract Quality

The responsibility for ensuring that the product conforms to the defined quality requirements in this
manual lies with all MCQ Scaffolding Ltd personnel.

Specialised areas of operation and technical expertise may be required to meet the needs of MCQ
Scaffolding Ltd. In many cases these will have to be provided externally via a subcontractor. In all
cases these subcontractors shall be required to supply and prove that their Quality Management
System is in accordance with the principles of ISO 9001.

Quality Policy 2019