MODULE 1 Dilaowks

Jessel Joy M.
Dilao
BSED ENGLISH 3B
MODULE 1
ACTIVITY
Go to google, find any photo about technical writing and post it here.
EXERCISE
1. What is a business letter?

Written messages to a person or group of people in a professional setting are
known as business letters. When the writer wants to seem formal and professional, he
or she writes a business letter. The length of a letter might vary based on the writer's
goal, purpose, and message. Clients and customers, managers, agencies, suppliers, and
other business personnel or organizations are all possible recipients of the letter. It's
crucial to keep in mind that any business letter is a legal contract between the parties
involved. Because these documents might be kept for up to seven years, it's critical that
all information be accurate and legal.
A business letter is usually used to request or provide information, to describe a
transaction, to initiate or prolong a dialogue, and/or to recap previous agreements.
Although a business letter can be categorized as private, it is usually not shared and is
intended just for the eyes of the parties concerned. As a result, a business letter should
be concise, focused, and to the point. When writing a business letter, the author should
refrain from including personal information. A business letter should be short and to-
the-point. The major flaw in this style of writing is being overly wordy. Maintain brevity
and precision in your sentences. Avoid employing excessive adjectives and adverbs that
detract from the message's main point. Organize the letter from the most crucial to the
least significant topics. The letter's content should be compelling and practical. The
letter should be polite and professional in tone.
2. What are kinds of business letters?
There are many different forms of business letters, each with its own purpose.
 Sales Letters - Typical sales letters begin with a powerful remark to pique the
reader's interest. Because the goal is to urge the reader to take action, these
letters feature strong calls to action, details about the value of taking the
action, and information to assist the reader in taking action, such as a phone
number or a website link.
 Order Letters - Consumers or businesses send order letters to a manufacturer,
retailer, or wholesaler to place orders for goods or services. These letters must
include particular information such as the product's model number, name,
quantity desired, and projected pricing. Occasionally, payment is given with the
letter.
 Complaint Letters - The wording and tone you choose in a letter complaining to a
business could determine whether or not your issue is resolved. If you want the
company to listen to you, be direct but courteous, and always employ a
professional tone.
 Adjustment Letters - In most cases, an adjustment letter is written in response
to a claim or a complaint. Begin the letter with the good news if the adjustment
is in the customer's favor. If not, maintain a neutral tone and assure the
customer that you are aware of the issue.
 Inquiry Letters - Inquiry letters elicit information from the recipient by asking a
question. When writing this type of letter, keep it simple and to the point, and
include only the information you require. Make sure to provide your contact
information so that the reader can answer quickly.
 Follow-up Letters - After some form of first communication, follow-up letters are
usually sent. A sales department may thank a customer for an order, a
businessman could assess the outcome of a meeting, or a job seeker could
inquire about the progress of his application. These letters are frequently a blend
of a thank-you message and a sales letter.
 Letters of Recommendation - Before hiring someone, prospective employers
frequently request letters of recommendation. This letter is typically written by a
prior employer or professor, and it summarizes the sender's relationship with and
opinion of the job seeker.
 Acknowledgment Letters - Receipt letters serve as simple receipts. Businesses
send these to inform people that they have received a previous communication,
but no action has been done.
 Cover Letters - A package, report, or other item is generally accompanied by a
cover letter. They're used to explain what's in the package, why it's being sent,
and what the recipient should do with it if any action is required. These letters
are usually quite brief and to-the-point.
 Letters of Resignation - When an employee plans to leave his work, he normally
sends a letter of resignation to his immediate manager, giving him notice and
stating the date of his final day of employment. In many circumstances, the
employee will additionally explain why he or she is leaving the organization.
REFLECTION
Knowing the 7 Cs of Effective Communication, how do you think this will help you in
writing effectively? Write this in not less than 150 words.
The seven C's of communication are a set of guidelines for ensuring that written
and oral communications are effective. Clarity, accuracy, conciseness, civility,
concreteness, thoughtfulness, and completion are the seven C's. The 7 C’s are
applicable to both written as well as oral communication, off course by mastering this
terms it will make you an effective, senseful individual and an effective communicator.
When you communicate effectively, you become more productive, gain respect from
your peers, and maintain a positive relationship with people surrounding you. Good
communication skills are necessary regardless of your profession or position. A
cornerstone of good leadership is the capacity to effectively express your requirements,
desires, expectations, and insights. It also aids in the clarification of these requirements
for yourself, this will help me to become more rational both in thinking and writing and
would mold me into a great individual who communicates properly that off course at
the same time ensuring that whatever message I will give will be received as intended.

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Jessel Joy M.

1. What is a business letter?

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