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    Confronting With Firmness and Compassion

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    Hessam Sobhani
    This document provides guidance on confronting another person with firmness and compassion. It discusses setting the climate by asking for time and stating intentions, then stating the case by owning responsibility and describing the behavior's impact. It advises listening for understanding, negotiating specific requests and consequences, and making agreements with follow up. Role plays and preparation questions are provided to practice confronting sensitively while still addressing problematic behaviors. The overall message is that confrontation requires both resolve and care for the other person.

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    © All Rights Reserved
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    Confronting With Firmness and Compassion

    Uploaded by

    Hessam Sobhani
    50 views6 pages
    This document provides guidance on confronting another person with firmness and compassion. It discusses setting the climate by asking for time and stating intentions, then stating the case by owning responsibility and describing the behavior's impact. It advises listening for understanding, negotiating specific requests and consequences, and making agreements with follow up. Role plays and preparation questions are provided to practice confronting sensitively while still addressing problematic behaviors. The overall message is that confrontation requires both resolve and care for the other person.

    Original Title

    CONFRONTING WITH FIRMNESS AND COMPASSION PPT

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    This document provides guidance on confronting another person with firmness and compassion. It discusses setting the climate by asking for time and stating intentions, then stating the case by owning responsibility and describing the behavior's impact. It advises listening for understanding, negotiating specific requests and consequences, and making agreements with follow up. Role plays and preparation questions are provided to practice confronting sensitively while still addressing problematic behaviors. The overall message is that confrontation requires both resolve and care for the other person.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    50 views6 pages

    Confronting With Firmness and Compassion

    Uploaded by

    Hessam Sobhani
    This document provides guidance on confronting another person with firmness and compassion. It discusses setting the climate by asking for time and stating intentions, then stating the case by owning responsibility and describing the behavior's impact. It advises listening for understanding, negotiating specific requests and consequences, and making agreements with follow up. Role plays and preparation questions are provided to practice confronting sensitively while still addressing problematic behaviors. The overall message is that confrontation requires both resolve and care for the other person.

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    You are on page 1of 6

    CONFRONTING WITH

    FIRMNESS AND
    COMPASSION

    DR. STEVEN H. APPELBAUM

    1
    Confrontation With Firmness and Compasion
    FIRMNESS

    COMPASSION
    Source: K. Thomas, “Conflict and Negotiation Processes in Organizations,” in M.D. Dunnette
    and L.M. Hough (eds.), Handbook of Industrial and Organizational Psychology, 2nd ed., vol. 3 E X H I B I T 14–2
    (Palo Alto, CA: Consulting Psychologists Press, 1992), p. 668. With permission.
    Confronting With Firmness and
    Compassion Skills

     1. Set the Climate


     Ask for time
     State your intentions
     State your concerns or reservations
     2. State your Case
     Own your responsibility
     Describe the behavior being confronted
     State the impact of the behavior (thoughts and feelings)
     3. Listen for Understanding
     Give 100% attention
     Demonstrate understanding
     4. Negotiate
     Make specific persona! requests Offer help in the change
     Describe the positive/negative consequences
     5. Make Agreements
     State the agreements reached
     Establish a follow-up
     Share appreciations

    3
    CONFRONTING WITH FIRMNESS & COMPASSION
    ROLE PLAY ONE (FOR CONFRONTER)

    One of the people with whom you work closely frequently


    uses, what in your opinion, is rather inappropriate, crude
    language (curse words):

    1.The language is offensive to you and it is embarrassing to


    you in the presence of others.
    2. You like the person and enjoy working with them
    otherwise.
    3. You want to have a good personal and professional
    relationship.
    4. The person seems rather defensive and quick tempered.
    5. You have put off talking to the person for several weeks

    4
    Confronting With Firmness & Compassion
    Preparing For Confrontation

    1. How would you describe the person you want to confront?

    2. (a) Describe specifically. the behavior you are dissatisfied with.


    (b) What examples do you have of this behavior?
    (c) How is the behavior affecting you?

    3. Describe specifically what you want the person to do.

    4. What are the specific consequences if the person does and does not agree to
    change?

    5. Based on what you know about the person and your relationship:
    (a) What will the person's attitude be when you confront him/her?
    (b) What is he/she likely to say or do?

    6. If this happens, what will you do and say in return?

    7. (a) What will it take in terms of your behavior to make the confrontation
    work?
    5
    (b) Are you willing to do what it takes?
    Confronting With Firmness & Compassion
    Observer Sheet

     Set the Climate


     State your Case
     Listen
     Negotiate
     Make Agreements

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