Case Study
Case Study
Case Study
“THOUGHT IT WAS SAFER THAN STARTING HIS OWN BUSINESS” (a case study)
1. Assess Fred’s capability and capacity to be a franchisee in general and for this specific
company.
In Fred's case, he may be considered totally capable and qualified to be a car repair
franchisee due to his previous employment in the automobile components sector for about
30 years. First, the business is in the same industry where Fred worked for a long time.
Second, having retired as a top executive from the prior organization, Fred is highly skilled
in terms of owning the information, abilities, and skills required to operate a franchise within
the same industry. However, there is a difference between the exact service given by the
prior firm he worked for (automotive components) and that of his franchise (car repair). As a
result, in terms of having direct and prior experience operating a car repair business, Fred
appeared to begin as a beginner in this type of business venture.
2. Evaluate Fred’s misconceptions about being a franchisee. Speculate how common these
misconceptions may be for all new franchisees.
There are many misunderstandings regarding franchising, but one of the most common
is that you, as a franchisee, own the business. On truth, you are investing your resources in
a system in order to benefit from the brand name, operating system, and ongoing support.
The brand name and operating system are licensed to you and everyone else in the
system. This statement so validates Fred's opinion that one of the misconceptions about
franchising is that when one goes into a franchising agreement; the franchisee becomes his
own boss and runs his own business. As a franchisee, you must follow and adhere to all of
the franchisor's terms. Similarly, it was emphasized that as a franchisee, you own the
company's asset, in which you have chosen to invest in someone else's brand, operating
system, and ongoing support. You control your company's assets, but you are licensed to
operate someone else's business system. It is therefore common for new franchisees to
believe that by entering into a franchise agreement, the new venture will provide them with
the opportunity to own a business and be their own boss – because they will invest a
significant amount of money, which is comparable to investing in establishing a viable new
business venture. The main difference in franchising is that one chose to invest in a
previously established historical performance to evaluate the customer's response to the
product (or service) and thus provide a plus factor in terms of image core competency and
competitive advantage.
3. Suggest what Fred could have done differently to be better informed and advise Fred on action
he can or should take knowing his situation.