Denr CC 2019 2ND Ed

DEPARTMENT OF ENVIRONMENT AND
NATURAL RESOURCES (DENR)
CITIZEN’S CHARTER
2019 (2nd Edition)
DEPARTMENT OF ENVIRONMENT AND
NATURAL RESOURCES (DENR)
CITIZEN’S CHARTER
2019 (2nd Edition)
Page 1 of 137
I. MANDATE (E.O. 192, s. 1987)
The Department is the primary agency responsible for the conservation,
management, development, and proper use of the country’s environment and
natural resources, specifically forest and grazing lands, mineral resources,
including those in reservation and watershed areas, and lands of the public
domain, as well as the licensing and regulation of all natural resources as may
be provided for by law in order to ensure equitable sharing of the benefits
derived therefrom for the welfare of the present and future generations of
Filipinos.
To accomplish this mandate, the Department shall be guided by the following

objectives:
1. Assure the availability and sustainability of the country's natural resources

through judicious use and systematic restoration or replacement, whenever
possible;
2. Increase the productivity of natural resources in order to meet the demands

for forest, mineral, and land resources if a growing population;
3. Enhance the contribution of natural resources for achieving national

economic and social development;
4. Promote equitable access to natural resources by the different sectors of

the population; and
5. Conserve specific terrestrial and marine areas representative of the

Philippine natural and cultural heritage for present and future generations.
II. VISION
A nation enjoying and sustaining its natural resources and a clean and healthy
environment.
III. MISSION
To mobilize our citizenry in protecting, conserving, and managing the
environment and natural resources for the present and future generations.
IV. SERVICE PLEDGE

We, the Officials and employees of the Department of Environment and Natural
Resources, hereby pledge our commitment to:
Page 2 of 137
 Provide efficient, prompt, and corrupt- free services tantamount to
the protection, conservation, management of the environment and
natural resources;
 Ensure strict compliance to laws, rules and regulations and high
degree of professionalism in the conduct of the DENR business and
non-business processes; and
 Attend to all applicants or requesting parties who are within the
premises of the office prior to end of official working hours and during
lunch break.
Page 3 of 137
V. LIST OF SERVICES
DENR CENTRAL OFFICE
ADMIN AND FINANCE (INTERNAL AND EXTERNAL SERVICES)
CO-AF-01 Issuance of Certification of No Records/Appeal/Motion for 7

Reconsideration, etc.
CO-AF-02 Document Authentication for General Circulation Documents 10
CO-AF-03 Sale of Bidding Documents 13
CO-AF-04 Processing as to Availability of Funds of Purchase Order, Job 15

Order, Contract of Service and Other Contracts
CO-AF-05 Processing of Obligation Request and Status (ORS) for all 22

Disbursement Vouchers, Contracts and Other Transactions
CO-AF-06 Processing of Disbursement Voucher (DV) 33
CO-AF-07 Preparation, Processing and Issuance of Checks/ADA 45
DENR REGIONAL, PENR AND CENR OFFICES1
ADMIN AND FINANCE SECTOR (INTERNAL AND EXTERNAL SERVICES)
RO-AF-01 Issuance of Certification of No Records/Appeal/Motion for 51

Reconsideration, etc.
RO-AF-02 Document Authentication for General Circulation Documents 54
RO-AF-03 Sale of Bidding Documents 57
RO-AF-04 Processing as to Availability of Funds of Purchase Order, Job 59

Order, Contract of Service and Other Contracts
RO-AF-05 Processing of Obligation Request and Status (ORS) for all 62

Disbursement Vouchers, Contracts and Other Transactions
RO-AF-06 Processing of Disbursement Voucher (DV) 66
RO-AF-07 Preparation, Processing and Issuance of Checks/ADA 72
1 Implementing PENR Offices assumes the function of a CENR Office
Page 4 of 137
FORESTRY SECTOR (EXTERNAL SERVICES)
RO-F-01 Issuance of Certificate of Tree Plantation Ownership (CTPO) 77
RO-F-02 Issuance of Self-Monitoring Form (SMF) 80
RO-F-03 Issuance of Certificate of Verification (COV) 82
RO-F-04 Application for Chainsaw Registration 85
RO-F-05 Issuance of Tree Cutting and/or Earthballing Permit For 88

DPWH Projects
RO-F-06 Issuance of Tree Cutting Permit for Planted Trees (Tenured 91

Forestland or Private Land), or Trees (Planted or Naturally
Grown) that Pose Threat to Human Lives and Properties
RO-F-07 Issuance of Private Land Timber Permit (PLTP) for Non- 96

premium Species, or Special PLTP (SPLTP) for
Premium/Naturally-Grown Trees Within Private/Titled Lands
LANDS SECTOR (EXTERNAL SERVICES)
RO-L-01 Issuance of Certification of Land Status and/or Certification of 104

Survey Claimant
RO-L-02 Issuance of Survey Authority 108
RO-L-03 Application for Free Patent (Agricultural) 112
RO-L-04 Application for Free Patent (Residential) 118
FEEDBACK AND COMPLAINTS 124
LIST OF OFFICES 126
Page 5 of 137
DENR CENTRAL OFFICE
Admin and Finance
(Internal and External Services)
Page 6 of 137
CITIZEN’S CHARTER NO. CO-AF-01. ISSUANCE OF CERTIFICATION OF NO
RECORDS/APPEAL/MOTION FOR RECONSIDERATION, ETC.
This Service is made upon request of DENR personnel, official or external party for a Certification of No Records/
Appeal/ Motion for Reconsideration, etc. being filed in the DENR. The purpose for the request is included in the Certification.
Office or Division: Records Management Division (RMD), DENR Central Office
Classification: Simple
Type of Transaction G2C - Government to Citizen
G2G - Government to Government
Who may avail: Internal: Permanent Employees of DENR Central, Regional, PENR and CENR
Offices, Bureaus (including Central and Regional Offices), and Attached Agencies
External: External Clientele who are authorized party or representative
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Duly accomplished customer request form (1 original) Receiving Area, RMD, Basement
2. Government issued ID (present 1 original) Requesting Party
Additional if from the Government Sector
3. Official Letter Request (1 original) Requesting Party
Additional if applicant is a representative
4. SPA for representative (1 original, notarized) Requesting Party, Private Lawyer or Notary Public
FEES TO BE PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION
PAID TIME RESPONSIBLE
1. Accomplish request 1. Check the
form and forward to completeness of
Receiving/ Releasing submitted
Clerk. requirements, stamp Receiving/Releasing Clerk
None 5 min.
the date and time on RMD
documents and
forward all documents
to action officer.
1.1. Verify all Action Officer/
requirements, indicate None 20 min. Administrative Officer
amount to be paid in RMD
Page 7 of 137
the Request Form,
and verify availability
of the requested
document.
1.2. Approve and sign Chief Administrative
Request Form. None 5 min. Officer
RMD
1.3. Prepare/Approve
Order of Payment, Action Officer/
and forward the same None 5 min. Administrative Officer
to requesting party. RMD
2. Pay to the Cashier the 2. Accept payment and Php 25.00

Certification Fee, and issue Official Receipt. except when Action Officer/
receive Official Receipt. covered by 5 min. Administrative Officer
Official Letter Cashier Section
Request
3. Forward Official 3. Check the Official
Receipt to RMD. Receipt and prepare Action Officer/
the requested None 15 min. Administrative Officer
Certification. RMD
3.1. Determine accuracy Action Officer/
and initial the None 2 min. Administrative Officer
Certification. RMD
3.2. Determine accuracy Chief Administrative
of the Certification None 5 min. Officer
and affix signature. RMD
3.3. Release the approved
Certification to the Receiving/Releasing Clerk
None 5 min.
customer. RMD
Page 8 of 137
Forward the received
Customer Request
Form to Action Officer
for filing.
4. Received the approved 4. File the Customer Action Officer/
Certification. Request Form. None 5 min. Administrative Officer
RMD
TOTAL: Php 25.00 1 hour & 12 min.
Page 9 of 137
CITIZEN’S CHARTER NO. CO-AF-02. DOCUMENT AUTHENTICATION FOR GENERAL
CIRCULATION DOCUMENTS*
Document Authentication is made by a requesting party (DENR personnel, official or external clientele) for a certified
true copy of a record issued by the DENR and being filed in the Records Management Division. The purpose for the request
is included in the Request Form.
Office or Division: Records Management Division (RMD), DENR Central Office
Type of Transaction G2B - Government to Business
G2C - Government to Citizen
Who may avail: All Permanent, Casual and Contractual Personnel and Officials of DENR Central,
Regional, PENR and CENR Offices, Bureaus (including Central and Regional
Offices), and Head of Attached Agencies; and External Clientele
1. Letter Request or Request Form (1 original) Requesting Party, or Receiving Area, RMD
FEES TO PROCESSING PERSONS
BE PAID TIME RESPONSIBLE
1. Accomplish request 1. Receive, check, and
form and forward to stamp date and time on Receiving/Releasing Clerk
None 5 min.
Receiving/ Releasing document. RMD
Clerk.
1.1. Upload the document
Receiving/Releasing Clerk
to Document Tracking None 5 min.
RMD
System.
1.2. Forward document to
the concerned Action None 5 min.
RMD
Officer.
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1.3. Check the availability
of records, process Action Officer/
the request, indicate None 15 min. Administrative Officer
amount to be paid in RMD
the Request Form.
1.4. Approve and affix Action Officer/
signature on the Administrative Officer
Request Form.
None 5 min.
Chief Administrative
Officer
RMD
1.5. Prepare Order of
Payment and forward
the same to Receiving/Releasing Clerk
None 5 min.
requesting party. RMD
2. Receive the Order of 2. Accept payment and Php 50.00

Payment, and pay to issue Official Receipt. Per set +
the Cashier the
Certification Fee. Php 5.00
per page Cashier Staff
5 min.
except Cashier Section
those with
Official
Letter
Request
2.1. Check the Official
Receipt and
Action Officer/
photocopy for filing.
None 20 min. Administrative Officer
RMD
Photocopy the
requested documents,
Page 11 of 137
stamp “Certified True
Copy” and affix initial
on the stamp, and
forward to Chief,
RMD.
2.2. Sign in the No. of
Time
stamp/certified Pages
documents. 30 min. 1-20 Chief Administrative
None 1 hour 21-50 Officer
51- RMD
2 hours
100
1 day 200+
Authentication to the
customer and forward
the received Customer Receiving/Releasing Clerk
None 5 min.
Request Form to RMD
Action Officer.
3. Receive the certified 3. File the Customer

documents/records. Request Form and Action Officer/
attachments. None 5 min. Administrative Officer
RMD
Php 50.00
Per set + 1 hour & 45 min. -
TOTAL:
Php 5.00 1 day, 1 hour & 15 min.
per page
*Confidential and Top Secret Documents are subject for approval of the Secretary.
Page 12 of 137
CITIZEN’S CHARTER NO. CO-AF-03. SALE OF BIDDING DOCUMENTS
The Bidders may be asked to pay a fee to recover the cost for the preparation and development of the Bidding
Documents pursuant to the Guidelines on the Sale of the Bidding Documents. The BAC shall issue the bidding documents to
the prospective bidders upon payment of the corresponding cost thereof.
Office or Division: Bids and Awards Committee (BAC) Secretariat, PSMD, DENR Central Office
Type of Transaction: G2B - Government to Business
Who may avail: Prospective Bidder/s
CHECKLIST OF REQUIREMENT WHERE TO SECURE
1. Present One (1) Valid Company Identification Card 1. Prospective Bidder Company
2. Official Receipt (1 photocopy with accompanying 2. Cashier, DENR Central Office
original)
PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
TIME RESPONSIBLE
1. Present original and 1. Receive copy of
submit copy of Official Official Receipt,
Receipt as proof of and issue Copy of
payment as indicated in the Bidding 10 min. BAC Secretariat
the invitation to bid (ITB) Documents.
for the Bidding Php 500.00 –
Documents. 75,000.00*
2. Receive copy of Bidding 2. Maintain registry
Documents, register in of Bidders who
the logbook and purchased the 10 min. BAC Secretariat
acknowledge receipt of Bidding
Bidding Documents. Documents.
Php 500.00 –
TOTAL : 20 minutes
75,000.00
*Fees of Bidding Documents based on Section 5.0, Appendix 8 of the 2016 Revised Implementing Rules and Regulations
(IRR) of Republic Act (RA) No. 9184.
Page 13 of 137
Approved Budget for the Contract (Php) Maximum Cost of Bidding Documents (Php)
500, 000 and below 500.00
More than 500,000 up to 1 Million 1,000.00
More than 1 Million up to 5 Million 5,000.00
More than 500 Million 75,000.00
Page 14 of 137
CITIZEN’S CHARTER NO. CO-AF-04. PROCESSING AS TO AVAILABILITY OF FUNDS OF
PURCHASE ORDER (PO), JOB ORDER (JO), CONTRACT OF SERVICE (COS) AND OTHER
CONTRACTS
This service serves as a proof whether there is/are available funds for the purpose.
Office or Division: Accounting Division, Financial and Management Service, DENR Central Office
Classification: Simple to Complex
Type of Transaction: G2G - Government to Government
G2B - Government to Business
Who may avail: DENR Central, Regional, PENR and CENR Offices, Bureaus (including Central and
Regional Offices), and Head of Attached Agencies and External Creditors/Suppliers
CHECKLIST OF REQUIREMENTS* WHERE TO SECURE
If Initial Contract of Communication/Telephone and
Gasoline
a. Contract (1 certified copy) Service Provider or Requesting Party
b. Annual Procurement Plan (APP) (1 certified copy) Procurement Unit or Section
If Supplier/Contractor/Service Provider
a. Purchase Order (P.O.)
 Purchase Order (1 original) Procurement Unit or Section
 Purchase Request (1 original) Requesting Party
 BAC Resolution (1 certified copy) Bids and Awards Committee (BAC) Secretariat
 Abstract of Quotations (1 original) Requesting Party & BAC Secretariat
 Quotations (3 original per supplier) Service Provider
 Special Order, if applicable (1 photocopy) Requesting Party, Regional Office or Central Office
b. P.O. Through Direct Contracting
 BAC Resolution (1 certified copy) BAC Secretariat
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 Distributor Certificate or Sworn Certificate of Service Provider or BAC Secretariat
Guarantee Exclusive Distributorship Agreement (if
applicable) (1 photocopy)
c. Repair and Preventive Maintenance of Motor Vehicles
 Approved Obligation Request & Status (ORS) (2 Budget Division
original)
 Approved Purchase Request (1 original) Requesting Party/Concerned Office/Administrative
Service
 Notice of Award (1 original) Supply Management Section - PSMD
 Notice to Proceed (1 original) Supply Management Section – PSMD/Administrative
Service
 BAC Resolution (1 certified true copy) Procurement Management Section-PSMD
 Request for Quotation (1 original) Procurement Management Section-PSMD
 Abstract of Quotation (1 original) Procurement Management Section-PSMD/General
Services Division
 Quotation (at least three (3) (1 original) Service Providers
 Project Procurement Management Plan (PPMP) (1 Procurement Management Section-PSMD
photocopy)
 Pre-repair Evaluation/Inspection Report (1 original) Inspection & Pre-Acceptance Committee (IPC)
 Approved Job Order Request (1 original) Requesting Party/Administrative Service
 Vehicle Repair Request (1 original) General Services Division
 Certificate of Earmarking of Funds (1 original) Budget Division
 PhilGEPS Posting Reference Number & Award Supply Management Section - PSMD
Notice Abstract (for transactions amounting to
more than P50,000.00) (1 computer generated)
d. Purchase of Supplies and Equipment, and Printing of
Newsletters/Brochures, etc.
 Approved Obligation Request and Status (ORS) (2 Budget Division
original)
Service
 Notice of Award (1 original) Supply Management Section - PSMD
Page 16 of 137
 Notice to Proceed (1 original) Supply Management Section – PSMD/Administrative
Service
 Request for Quotation (1 original) Procurement Management Section-PSMD
 Abstract of Quotation (1 original) Procurement Management Section-PSMD/General
Services Division
 Quotation (at least three (3)) (1 original) Service Providers
 Certificate of Earmarking of Funds (1 original)
 Project Procurement Management Plan (PPMP) (1 Procurement Management Section-PSMD
photocopy)
 PhilGEPS Posting Reference Number & Award Supply Management Section - PSMD
Notice Abstract (for transactions amounting to
more than P50,000.00) (1 computer generated)
If Agency Procurement Request (APR)
a. Purchase Request (3 original) Requesting Party
If Contract
a. Notarized Contract (3 original) Requesting Party, BAC Secretariat or Service Provider
b. Purchase Request (1 original) Requesting Party
c. TOR (1 original) Requesting Party
d. Letter Intent/Proposal (1 original) Service Provider
e. Curriculum Vitae (1 original) Service Provider
If Salaries of Contract of Service
a. Notarized Contract (3 original) Requesting Party, BAC Secretariat or Service Provider
*Based on Commission on Audit (COA) Circular 2012-001 dated June 14, 2012 Revised Guidelines and Documentary
Requirements for Common Government Transactions
FEES
PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION TO BE
TIME RESPONSIBLE
PAID
1. Budget Division RECEIVING
forwards the Original 3 hours Administrative Assistant
None
PO, JO, COS and 1. Receive the POs, JOs, Contract (per batch) Accounting Division
other contracts with of Service and other contracts
Page 17 of 137
approved Obligation with approved ORS and
Request and Status supporting documents.
(ORS) and
supporting
documents to the
Accounting Division.
1.1. Stamp “Received”, indicate
time and date of receipt and None
initials.
1.2. Record in the logbook the PO
number, date, name of
None
supplier, particular and
amount.
1.3. Attach and accomplish the
Document Tracking by
indicating the payee/supplier
None
name, number, date and
amount of PO, date and time
of receipt.
1.4. Forward the POs with
approved ORS, supporting
documents and document
None
tracking to the designated
staff for encoding in the
disbursement database.
1.5. Forwards the document to the
designated staff for None
processing.
PROCESSING 1 day
Administrative Assistant/
(simple)
1.6. Indicate the date and time of Accountant I/
None
receipt in the document Accountant II
3 days
tracking. Accounting Division
(complex)
Page 18 of 137
1.7. Process the POs, JOs, COS
and other contracts with (per batch)
approved ORS as to None
completeness and propriety
of supporting documents.
1.8. Initial on the funds available
portion of the PO. None
1.9. Accomplish the document

tracking by indicating the date
and time when the processing None
is completed.
1.10. Forward the POs, JOs, COS

and other contracts with
approved ORS, supporting
documents and document None
tracking to the designated
staff for indexing.
INDEXING
1.11. Indicate the date and time of None

receipt in the document
tracking.
1.12. Record the PO date and Administrative Assistant
number, particulars and 3 hours
None Accounting Division
amount in Supplier’s index of
payment.
1.13. Affix initial below the funds
available portion of the PO. None
Page 19 of 137
tracking by indicating the date
and time when the indexing is None
completed.
1.15. Forward the POs, JOs, COS

and other contracts to the
Department Chief
Accountant/Asst. Chief
Accountant /Chief None
Disbursement Section for
review and signature in the
Funds Available portion of the
PO.
APPROVING
1.16. Indicate the date and time of None Chief, Disbursement

receipt in the document Section
tracking. (Below Php 500,000.00)
1.17. Review the POs, JOs, COS
and other contracts with Assistant Chief
None 1 day
approved ORS and Accountant/
(simple)
supporting documents. Accountant IV
1.18. Sign/Certify as to Availability (Php 50,000.00-
3 days
of Funds based on the 100,000.00)
None (complex)
Manual of Authorities.
Chief Accountant,
(per batch)
1.19. Accomplish the document Accountant V
tracking by indicating the date (Php 100,000.00+)
None
and time of approval.
Accounting Division
1.20. Forward the documents to the
Releasing Staff. None
Page 20 of 137
RELEASING
1.21. Detach the document

None
tracking; Indicate the date
and time of release.
1.22. Forward to assigned staff for

encoding in the disbursement
None 2 hours
database. Administrative Assistant
(per batch)
Accounting Division
1.23. Stamp “Released”; Indicate
time and date in the PO. None
1.24. Release the duly

certified/signed PO to the
Property and Supply None
Management (PSMD).
TOTAL: None 3 days - 7 days
Notes:
Classification Kind of Transaction
Simple Transactions  Services rendered under contract of service
 Duly processed and certified simple transactions in nature (consultants and other Professional Services)
released three (3) days to Approving Authority;
Complex Transactions  Contracts from Consultancy Services
 Requires further verification, more time to process, bulk (Individual/Firms - Local and Foreign Nationals)
documents to validate, needs additional supporting  Purchases of Supplies and Equipment (other
documents, with tax implications than Proc. Service and amount is above
 Duly processed and certified complex transactions in P50,000.00)
nature released seven (7) working days to Approving  Hotel Accommodation (above P50,000.00)
Authority.
Page 21 of 137
CITIZEN’S CHARTER NO. CO-AF-05. PROCESSING OF OBLIGATION REQUEST AND STATUS
(ORS) FOR ALL DISBURSEMENT VOUCHERS, CONTRACTS AND OTHER TRANSACTIONS
This Form shall be used by the Requesting/Originating Offices in the utilization of their approved budget allocations
per General Appropriations Act Release Document (GAARD) and other budget laws/ authority. ORS is a supporting
document attached in the processing of claims.
Office or Division: Budget Division, DENR Central Office
Classification: Complex
Who may avail: All Permanent, Casual and Contractual Personnel and Officials of DENR Central
Office, Contractors, Suppliers and Service Providers
General Requirements
 Disbursement Voucher DV, if applicable (3 Original Requesting Party
Copies)
 Obligation Request and Status (ORS) (3 Original Copies) Requesting Party
1. Travelling Expenses
A. Local Travel
 Approved Travel Order (1 Original) Concerned Employee
 Itinerary of Travel (1 Original) Concerned Employee
 Air Ticket Travel Order, if applicable (1 Photocopy) Concerned Employee
 Special Order, if applicable(1 Photocopy) Concerned Employee /Human Resource
Development Service
 Additional Requirements for Reimbursement
 Certificate of Travel Completed (1 Original) Concerned Employee
 Certificate of Appearance (1 Original) Concerned Employee /Head of Office-Place of
Destination
 Paper/Electronic Plane Ticket, if applicable (1 Concerned Employee /Airline Company
Original)
 Boat or Bus Tickets, if applicable (1 Original) Concerned Employee /Ticketing Office
Page 22 of 137
 Taxi or Transport Receipts (1 Original) Concerned Employee /Taxi Driver
 Boarding Pass (1 Original) Concerned Employee /Airline Company
 Terminal Fee Tickets/Stubs (1 Original) Concerned Employee /Airline Company
 “Annex A” Certification of Expenses not Requiring Concerned Employee
Receipts, if applicable (1 Original)
 Trip Ticket, if applicable (1 certified true copy) General Services Division (GSD)
B. Foreign Travel
 Approved Travel Authority (1 Original) Office of the Secretary (for DENR
Undersecretaries down to Employees)
Office of the President (for the Secretary)
 Approved Itinerary of Travel (1 original) Concerned Employee
 Letter of Invitation of Host/Sponsoring country (1 original) Host Country
 Flight Itinerary (1 original) Airline Company/Ticketing Office/Travel Agency
 Authority from the Office of the President to claim Office of the President
representation expenses, if applicable (1 original)
 Certificate of Appearance/Attendance (original) Concerned Employee
 Certificate of Travel Completed (original) Concerned Employee
 Plane Ticket, if applicable (1 original) Concerned Employee /Airline Company
 Boarding Pass, if applicable (1 original) Concerned Employee Airline Company
 Daily Subsistence Allowance (DSA) Rate (1 photocopy) International Civil Service Commission (ICSC) of
United Nations
 Narrative Report on Participation (1 original) Concerned Employee
2. Training Expenses
A. Training/Seminar/Workshop
 Approved Purchase Request (1 Original) End –User
 Notice of Award (1 Original) Property and Supply Management Division
(PSMD)
 Approved Notarized Contract (1 Original) Property and Supply Management Division
(PSMD)
 Notice to Proceed (1 Original) Property and Supply Management Division
(PSMD)
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 Bids and Awards Committee Resolution (1 Original) Property and Supply Management Division
(PSMD)
 Special Order/Authority (signed by the Head of Office) (1 End –User
Photocopy)
 Quotations from at least three (3) PhilGEps registered End –User/ Service Providers
suppliers (1 Original)
 Abstract of Quotation duly noted by Head of Office and Property and Supply Management Division
Approved by Director’s Level (1 Original) (PSMD)
 Attendance Sheet with Heading/Event/Date/Venue certified End –User
by the Requesting Party (1 Original)
 Certificate of Acceptance signed by the Requesting Party End –User
(1 Original)
 Statement of Accounts/Billing Statement/Official Receipt (1 Service Provider
Original)
 Approved Project Procurement Management Plan (PPMP) End –User
(1 Photocopy)
B. Meetings
 Approved Notice of Meeting (1 Original) End –User
 Purchase Request (1 Original) End –User
 Service Agreement (1 Original) Service Provider
 At least three (3) Quotations (certified by the Requesting End –User/ Service Providers
Party) (1 Original)
 Certificate of Acceptance signed by the Requesting Party End –User
(1 Original)
 Sales or Charge Invoice/ Statement of Accounts (1 Service Providers
Original)
 Attendance Sheet certified by the Requesting Party (1 End –User
Original)
 Approved Project Procurement Management Plan (PPMP) End –User
(1 Photocopy)
Page 24 of 137
3. Mandatory Expenses
A. Water and Electricity
 Billing Statement /Statement of Account (1 Original) Electricity and Water Service Provider (Meralco
and Manila Water)
B. Communication/Telephone Expenses
 Billing Statement/Statement of Account (1 Original) Telecommunication Service Providers (PLDT/
Smart/ Globe)
 Certification that Phone calls are Official in Nature (1 General Services Division (GSD)
Original)
C. Gasoline
 Billing Statement /Statement of Account (1 Original) Gasoline Service Center
 Vehicle Trip Ticket (1 Original) Motorpool Section, General Services Division
(GSD)
 Fuel/Oil/Lubricants Requisition and Issue Slip (1 Original) Motorpool Section, General Services Division
(GSD)
 Charge Invoice (1 Original) Gasoline Service Center
 Daily Trip Record (1 Original) General Services Division (GSD)
D. Janitorial Services
 Duly signed and notarized Contract with Certificate of Property and Supply Management Division
Availability of Funds (1 certified true copy) (PSMD)
 Billing Statement/Statement of Account (1 original) Janitorial Service Provider
 Duly approved Daily Time Record (1 original) Janitorial Service Provider
 Certification of Service Rendered (1 original) General Services Division (GSD)
 Duly approved Attendance Sheet with total number of
hours/days worked by individual janitors (1 original) Janitorial Service Provider
 Letter Request for additional Janitorial Personnel, if Requesting Party
applicable (1 Original)
E. Security Services
 Duly signed and notarized Contract with Certificate of Property and Supply Management Division
Availability of Funds (1 certified true copy) (PSMD)
 Billing Statement/Statement of Account (1 original) Security Service Provider
 Duly approved Daily Time Record (1 original) Security Service Provider
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 Certification of Service Rendered (1 original) General Services Division (GSD)
 Duly approved Attendance Sheet with total number of
hours/days worked by individual security guards (1
original) Security Service Provider
 BAC Resolution (1 certified true copy) Procurement Management Section -PSMD
 Terms of Reference (1 Photocopy) Property and Supply Management Division
(PSMD)
4. Salaries of Individuals Hired under Contract of Service
 Contract duly signed, notarized with certificate of Concerned Employee
availability of funds (1 original copy and 2 certified true
copies for initial claim, 1 photocopy for succeeding claims)
 Accomplishment Report approved by Requesting Party (1 Concerned Employee
original copy)
 Approved Daily Time Record and duly verified by Concerned Employee
Personnel Division (1 original copy)
5. Consultancy Services
 Approved Purchase Request (1 original) Concerned Employee/Requesting Party
 Three (3) Quotations (1 original) Property and Supply Management Division
(PSMD)
 PhilGEPS Posting Reference Number & Award Notice Procurement Management Section – PSMD, and
Abstract (for transactions amounting to more than PhilGEPS
P50,000.00) (1 original)
 Notice of Award (1 original) Property and Supply Management Division
(PSMD)
 Signed and notarized contract with Certificate of Property and Supply Management Division
Availability of Funds (1 original) (PSMD)
 Notice to Proceed (1 original) Property and Supply Management Division
(PSMD)
 Terms of Reference (1 original) Consultant
 Approved Expected Outputs/deliverables (1 original) Consultant and Requesting Party
Page 26 of 137
 Copy of Approved Manning Schedule (1 original) Consultant
 Copy of Curriculum Vitae of the Consultants & staff (1 Consultant
original)
 Approved Project Procurement Management Plan (PPMP) Requesting Party
/ Supplemental Project Procurement Management Plan
(SPPMP)
(1 photocopy)
6. Replenishment of Cash Advances
 Special Order (1 photocopy) Records Division
 Official Receipts/Sales Invoices (1 original) Supplier
 Replenishment Report (1 original) Concerned Special Disbursing Officer (SDO)
 Approved Purchase Request (1 original) Requesting Party/Concerned Office
 Certificate of Emergency Purchase (1 original) Requesting Party/Concerned Office
 Certificate of Inspection and Acceptance (1 original) Inspection & Pre-Acceptance Committee (IPC)
 Report of Waste Materials, in case of repair (1 original) Property Management Section-PSMD
 Approved trip ticket for gasoline expenses (1 original) Motorpool Section-General Services Division
 Three (3) Quotations from suppliers (original) Suppliers
 Abstract of Quotations (1 original) Requesting Party/Concerned Office
7. Supplier/Contractor/Service Provider
A. Repair and Maintenance of Motor Vehicles/Equipment
 Duly signed Purchase Order (1 original) Supply Management Section - PSMD
 Warranty Certificate (1 original) Service Provider
 Inspection & Acceptance Report (1 original) Inspection & Pre-Acceptance Committee
(IPC)/PSMD
 Three (3) Quotations from Suppliers (1 original) Service Providers
 Certificate of Acceptance (1 original) Concerned Requesting Party/Office
Page 27 of 137
 Approved Project Procurement Management Plan (PPMP) Property Management Section-PSMD
(1 photocopy)
 Waste Materials Report (1 original) Property Management Section-PSMD
 Request for Inspection (1 original) Supply Management Section - PSMD
 Post Inspection Report (1 original) Inspection & Pre-Acceptance Committee (IPC)
 Service Invoice (1 original) Service Provider
 PhilGEPS Posting Reference Number & Award Notice Procurement Management Section – PSMD, and
Abstract (for transactions amounting to more than PhilGEPS
P50,000.00)
 Quality Control Inspection Report (1 original) Motorpool Section-General Services Division
B. Printing
 BAC Resolution (1 certified true copy) Procurement Management Section -PSMD
8. Procurement of Office Supplies Through Procurement
Service
 Agency Procurement Request (APR) (1 Certified True Property and Supply Management Division
Copy) (PSMD)
 Approved Purchase Request 1 original) Requesting Party
9. Government Share for Mandatory Deductions
 Payroll/List of Personnel with Corresponding amount of Personnel Division
Government Share on GSIS, Pag-ibig, Philhealth) (1
original)
10. Salaries and Wages
A. First Salary
 Duly approved Appointment (1 Certified True Copy) Concerned Employee/ Personnel Division
 Oath of Office (1 Certified True Copy) Concerned Employee/ Personnel Division
 Certificate of Assumption (1 Certified True Copy) Concerned Employee/ Personnel Division
Page 28 of 137
 Statement of Assets, Liabilities and Net Worth (1 Certified Concerned Employee/ Personnel Division
True Copy)
Additional Requirements (for transferees from one
government office to another)
 Office Clearance (1 Certified True Copy) Concerned Employee
 Certificate of Available Leave Credits (1 original) Personnel Division
 Service Record (1 original) Personnel Division
B. Salary (if deleted from the payroll)
 Approved Daily Time Record (1 original) Personnel Division
 Copy of Payroll (1 Certified True Copy) Personnel Division
11. Allowances and Other Similar Expenses
A. Special Counsel Allowance
 Office Order/Designation/Letter of the OSG deputizing Concerned Employee
the claimant to appear in court as special counsel (1
photocopy)
 Certificate of Appearance issued by the Office of the Office of the Clerk of Court
Clerk of Court (1 original)
 Certification that the cases to be attended by the lawyer Legal Service
personnel are directly related to the nature/function of the
particular office represented (1 original)
 Certification issued by the concerned lawyer and Agency Legal Service/ Accounting Division
Accountant that the amount being claimed is still within
the limitation (1 original)
 Certification that the case is not pursuant to Motion for Legal Service
Extension of postponement of hearing (1 original)
B. Loyalty Award Bonus
 Certification of years in service (1 original) Personnel Division
 Service Record (1 original) Personnel Division
C. Step Increment
 Notice of Step Increment (NOSI) /Notice of Salary Personnel Division
Adjustment (NOSA) (1 Certified True Copy)
Page 29 of 137
 Approved Appointment in case of promotion (1 Certified Malacañang Office/Personnel Division
True Copy)
D. Monetization
 Special Allotment Release Order (SARO) (1 Certified Department of Budget and Management (DBM)
True Copy)
 Notice of Cash Allocation (NCA) (1 Certified True Copy) Department of Budget and Management (DBM)
 Matrix of Computation, if applicable (1 original) Personnel Division
 Application for Leave (1 Certified True Copy) Concerned Employee/ Personnel Division
 Notice of Step Increment (NOSI) (1 Certified True Copy) Personnel Division
 Service Record (1 Certified True Copy) Personnel Division
E. Terminal Leave
 Special Allotment Release Order (SARO) (1 Certified Department of Budget and Management (DBM)
True Copy)
 Notice of Cash Allocation (NCA) (1 Certified True Copy) Department of Budget and Management (DBM)
1. Submit Obligation 1. Receive and record in
Request and Status (ORS) Logbook all ORS with
signed by the Head, complete supporting
Requesting Office/ documents and sort into
Receiving/Releasing
Authorized categories.
None 1 Hour Clerk
Representative with
Budget Division
complete supporting
Documents to Budget
Division for review and
evaluation.
1.1. Batch up several ORS
and forward to Receiving/Releasing
concerned Processor 1 Hour
None Clerk
or Controller assigned (per batch)
Budget Division
per Office.
Page 30 of 137
1.2. Batch up several 1 Hour Processor/Controller
ORS. None
(per batch) Budget Division
1.3. Review/check the
accuracy of the
prepared ORS and the
completeness of the
supporting
Maximum of 3
documents.
Days
Processor/Controller
None (per batch)
Verify availability of Budget Division
allotment, encode in
the ORS system,
indicate generated
number in the ORS,
and initial Box B.
1.4. 3.2 Batch up several

ORS and forward to
the Chief/ Assistant
1 Hour Processor/Controller
Chief Budget None
(per batch) Budget Division
Division/Section Chief
in accordance with
Manual of Approval.
1.5. Batch up several ORS Chief/
prior to 2 Hours Assistant Chief/
None
signing/approval (per batch) Section Chief
Budget Division
Page 31 of 137
1.6. Review and Sign Box Chief
B of ORS (Above Php 50,000.00)
Maximum of 3
Days Assistant Chief/
None
(per batch) Section Chief
(50,000.00 and below)
Budget Division
1.7. Record documents to Receiving/Releasing
1 Hour
logbook None Clerk
(per batch)
Budget Division
1.8. 5.1 Batch up several
ORS into category per Receiving/Releasing
1 Hour
kind of claim and None Clerk
(per batch)
forward to Accounting Budget Division
Division
TOTAL: None 7 days
Page 32 of 137
CITIZEN’S CHARTER NO. CO-AF-06. PROCESSING OF DISBURSEMENT VOUCHER (DV)
The Disbursement Voucher (DV) is a form used to pay an obligation to employees/individuals/agencies/creditors
for goods purchased or services rendered. It shall be prepared by the Requesting Office. The Accounting Division shall
stamp on the face of DV the date of receipt from the requesting office.
Office or Division: Accounting Division (AD)-Financial and Management Service, DENR Central Office
Regional, PENR and CENR Offices, Bureaus (including Central and Regional Offices),
and Head of Attached Agencies and External Creditors/Suppliers
Mandatory Expenses
a. Water & Electricity
original)
 Billing Statement/Statement of Account (1 original) Electricity and Water Service Providers (Meralco &
Maynilad)
b. Communication Services/Telephone
 Approved Obligation Request & Status ORS) (2 Budget Division
original)
 Billing Statement/Statement of Account (1 original) Telecommunication Service Providers
(PLDT/Smart/Globe)
 Certification that phone calls are official in nature (1 General Services Division (GSD)
original)
Janitorial Services
original for initial claim, 1 photocopy for succeeding
claims)
Page 33 of 137
 Duly signed and notarized Contract with Certificate of PSMD
Availability of Funds (1 certified true copy)
 Billing Statement/Statement of Account (1 original) Janitorial Service Provider
 Duly Approved Daily Time Record (1 original) Janitorial Service Provider
 Certification of Service Rendered (1 original) General Services Division
 Duly approved attendance sheet with total no. of Janitorial Service Provider
hours/days worked by Individual janitors (1 original)
Security Services
claims)
 Duly signed and notarized Contract with Certificate of PSMD
 Billing Statement/Statement of Account (1 original) Security Service Provider
Salaries of Individuals Hired under Contract of Service
claims)
 Contract duly signed, notarized with certificate of Concerned Individual
availability of funds (1 original copy and 2 certified
true copies for initial claim, 1 photocopy for
succeeding claims)
 Accomplishment Report approved by Requesting Concerned Individual
Party (1 original copy)
 Approved Daily Time Record and duly verified by Concerned Individual
Personnel Division (1 original copy)
First Salary of Permanent Employees
 Approved Obligation Request & Status (2 original) Budget Division
 Duly approved Appointment (1 certified true copy) Personnel Division
 Oath of Office (1 certified true copy) Personnel Division
 Certificate of Assumption (1 original) Personnel Division
Page 34 of 137
 Statement of Assets, Liabilities & Net Worth (1 Concerned employee
certified true copy)
 Approved Daily Time Record and duly verified by Concerned employee
Personnel Division (1 original )
 BIR Certificate of Registration (Form 1902) (1 certified Concerned employee
true copy)
Cash Advances (Except for Travels)
original)
 Special Order for Special Disbursing Officer/Petty Records Division/Designated Special Disbursing Officer
Cash Custodian (1 photocopy) (SDO)
 Certification from the Accountant that previous cash Accounting Division
advances have been liquidated (1 original)
 Fidelity Bond (1 photocopy) Designated Special Disbursement Officer (SDO)
Supplier/Contractor/Service Provider
a. Repair and Maintenance of Motor Vehicles/Equipment
original)
 Duly signed Purchase Order (1 original) Supply Management Section - PSMD
 Warranty Certificate (1 original) Service Provider
 Inspection & Acceptance Report (1 original) Inspection & Pre-Acceptance Committee (IPC)/PSMD
 Three (3) Quotations from Suppliers (1 original) Service Providers
 Abstract of Quotations (1 original) Concerned Requesting Party/Office
 Certificate of Acceptance (1 original) Concerned Requesting Party/Office
 Approved Project Procurement Management Plan Property Management Section-PSMD
(PPMP) (1 photocopy)
 Waste Materials Report (1 original) Property Management Section-PSMD
Page 35 of 137
 Request for Inspection (1 original) Supply Management Section - PSMD
 Post Inspection Report (1 original) Inspection & Pre-Acceptance Committee (IPC)
 Service Invoice (1 original) Service Provider
 PhilGEPS Posting Reference Number & Award Procurement Management Section – PSMD, and
Notice Abstract (for transactions amounting to more PhilGEPS
than P50,000.00)
 Quality Control Inspection Report (1 original) Motorpool Section-General Services Division
b. Catering Services
original)
Service
 Signed Notice of Meeting/Special Order (1 original) Requesting Party/Concerned Office
 Attendance Sheet Certified by Requesting Party (1 Requesting Party/Concerned Office
original)
 Certificate of Acceptance (1 original) Requesting Party/Concerned Office
 Sales Invoice/Statement of Account/Official Receipt Service Provider
(1 original)
 Three (3) Quotations (for transactions above Service Providers
P50,000.00 supplier must be PHILGEPS registered
with posting) (1 original)
 Catering Agreement (for transactions above Property Management Section, PSMD
P50,000.00 must be notarized) (1 original)
 Copy of PHILGEPS Document Request List Property Management Section, PSMD
(DRL)/Posting Reference Number/Award Notice
Abstract (1 computer generated)
c. Gasoline, Fuel, Oil & Lubricants
 Billing Statement/Statement of Account (1 original) Gasoline Service Center
 Vehicle Trip Ticket (1 original) Motorpool Section-General Services Division
 Requisition & Issue Slip (1 original) Motorpool Section-General Services Division
Travelling Expenses - Local
Page 36 of 137
original)
 Approved Travel Order (1 original) Concerned Employee
 Approved Itinerary of Travel (1 original) Concerned Employee
 Certificate of Travel Completed (1 original) Concerned Employee
 Certificate of Appearance (1 original) Concerned Employee
 Bus tickets, if applicable (1 original) Concerned Employee/Bus Company
 Plane tickets, if applicable (1 photocopy) Concerned Employee/Airline Company
 Boarding Pass, if applicable (1 original) Concerned Employee
 Terminal fee, if applicable (1 original) Concerned Employee
 Certification of Expenses not Requiring Receipts (per Concerned Employee
COA Circular 2017-001), if applicable (1 original)
Travelling Expenses – Foreign
original)
 Approved Travel Authority (1 original) Office of the Secretary (for DENR Usecs down to
employees)/Office of the President (for the Secretary)
 Approved Itinerary of Travel (1 original) Requesting Party/Claimant
 Letter of Invitation of Host/Sponsoring country (1 Host Country
original)
 Flight Itinerary (1 original) Airline Company/Ticketing Office/Travel Agency
 Authority from the Office of the President to claim Office of the President
representation expenses (1 original)
 Bills/receipts for non-commutable representation Requesting Party/Claimant
expenses approved by the President (1 original)
 Narrative Report on Participation (1 original) Requesting Party/Claimant
 Certificate of Appearance/Attendance (1 original) Requesting Party/Claimant
 Certificate of Travel Completed (1 original) Requesting Party/Claimant
 Plane Ticket, if applicable (1 original) Requesting Party/Airline Company
 Boarding Pass, if applicable (1 original) Requesting Party/Airline Company
Page 37 of 137
 Daily Subsistence Allowance (DSA) Rate (1 International Civil Service Commission (ICSC) of United
photocopy) Nations
Replenishment of Cash Advances
original)
 Special Order (1 photocopy) Records Division
 Official Receipts/Sales Invoices (1 original) Supplier
 Replenishment Report (1 original) Concerned Special Disbursing Officer (SDO)
 Approved Purchase Request (1 original) Requesting Party/Concerned Office
 Certificate of Emergency Purchase (1 original) Requesting Party/Concerned Office
 Certificate of Inspection and Acceptance (1 original) Inspection & Pre-Acceptance Committee (IPC)
 Report of Waste Materials, in case of repair (1 Property Management Section-PSMD
original)
 Approved trip ticket for gasoline expenses (1 original) Motorpool Section-General Services Division
Consultancy Services
claims)
 Signed and notarized contract with Certificate of Property Management Section-PSMD
 Approved Expected Outputs/deliverables (1 original) Consultant and Requesting Party
 Terms of Reference (1 original) Consultant
 Copy of Approved Manning Schedule (1 original) Consultant
 Copy of Curriculum Vitae of the Consultants & staff (1 Consultant
original)
 Letter request for payment (1 original) Consultant
 Approved Consultancy Progress/Final Reports (1 Consultant/Concerned Office
original)
 Progress/Final Billing (1 original) Consultant
Page 38 of 137
Inter-Agency Fund Transfer
claims)
 Approved Work and Financial Plan (1 certified true Implementing Agency
copy)
 Signed and notarized contract with Certificate of Implementing Agency
 Certification from the Accountant that funds Accounting Division
previously transferred has been liquidated (1 original)
 Approved Project Expenditures or Estimated Implementing Agency
Expenses indicating the project objective and
expected output (1 original)
*Based on Commission on Audit (COA) Circular 2012-001 dated June 14, 2012 Revised Guidelines and Documentary
Requirements for Common Government Transactions. Other documentary requirements may be required for special
transactions.
FEES
PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION TO BE
TIME RESPONSIBLE
PAID
1. Budget RECEIVING
Division/Requesting
Party to submit the 1. Receive DVs with approved
duly accomplished DV ORS and supporting
with approved documents.
None
Obligation Request
3 hours Administrative Assistant
and Status (ORS) and
(by batch) Accounting Division
complete supporting
documents to
Accounting Division.
1.1. Stamp “Received”,
indicate time and date of None
receipt and initials.
Page 39 of 137
1.2. Assign DV number None
1.3. Record in the logbook the
DV number and date,
None
name of payee, particular
and amount.
1.4. Attach and accomplish
the Document Tracking
by indicating the payee
None
name, number, date and
amount of DV, date and
time of receipt.
1.5. Forwards DVs with
approved ORS,
document tracking and
supporting documents to None
the designated staff for
encoding in the
disbursement database.
1.6. Forwards the document
to designated staff for None
processing.
PROCESSING
1.7. Indicate the date and time None 1 day

of receipt in the document Simple
tracking. Administrative Assistant
1.8. Process DVs as to Accountant I
3 days
Accountant II
completeness and Complex
None Accounting Division
propriety of supporting
documents. (by batch)
1.9. Compute for applicable
taxes, if any. None
Page 40 of 137
1.10. Prepare Certificate of
Taxes Withheld (BIR
None
Form 2306/2307), if
applicable.
1.11. Prepare Accounting
Entries in Box B of DV. None
1.12. Affix initial in Box C of
None
DV.
1.13. Accomplishes the
document tracking by
indicating the date and None
time when the processing
is completed
1.14. Forward DVs with
approved ORS,
None
supporting documents to
the designated staff for
indexing.
INDEXING
1.15. Indicate the date and time None

of receipt in the document
tracking.
Administrative Assistant
1.16. Records DV date and 3 hours
Accounting Division
number, particulars and
None
amount in individual index
of payment.
1.17. Affix initial in Box C of
None
DV.
Page 41 of 137
tracking by indicating the
date and time when the None
indexing is completed.
1.19. Forward DVs with
approved ORS,
the Chief Accountant/ None
Asst. Chief Accountant /
Chief Disbursement
Section for review and
signature in Box C.
APPROVING
1.20. Indicate the date and time None Chief, Disbursement

of receipt in the document Section
tracking. (Below Php 500,000.00)
1.21. Review DVs with
approved ORS and None 1 day Assistant Chief
supporting documents. (simple) Accountant/
1.22. Sign /Certify Box C of DV Accountant IV
based on the Manual of None 3 days (Php 50,000.00-
Authorities. (complex) 100,000.00)
tracking by indicating the (per batch) Chief Accountant,
None
date and time of Accountant V
approval. (Php 100,000.00+)
1.24. Forward the duly signed
DVs and supporting Accounting Division
documents to the None
Releasing Staff.
Page 42 of 137
RELEASING
1.25. Indicate the date and time

None
of release in the
document tracking, and
detach the same.
1.26. Forward the document
tracking to assigned staff
None
for encoding in the 2 hours Administrative Assistant
disbursement database. (by batch) Accounting Division
1.27. Stamp “Released”;
indicate time and date in None
the DV.
1.28. Release the duly signed
DVs together with
complete supporting None
documents to Approving
Authority.
TOTAL: None 3 days – 7 days
Page 43 of 137
Note:
Classification Kind of Transaction
Simple Transactions:  Salaries, wages, and other personnel benefits (RATA, etc. ) and compensation
 Duly processed and of permanent/CARP employees
certified simple  Services rendered under contract of service (consultants and other
transactions in nature Professional Services
released three (3) days to  Remittances to various Lending/Financing Institutions (Land Bank, GSIS, Pag-
Approving Authority; IBIG, Philhealth, etc.)
 Water/Electricity Expenses
 Pre-travel and Reimbursement – local
 Plane fare
 Funding Checks
 Registration and Insurance of Motor Vehicles (LTO / GSIS)
 Registration fees for Seminar/Workshop
Complex Transactions:  Inter-agency Fund Transfer
 Requires further  Replenishment of Cash Advances
verification, more time to  Contracts from Consultancy Services (Individual/Firms - Local and Foreign
process, bulk documents Nationals)
to validate, needs  Purchases of Supplies and Equipment (other than Proc. Service and amount is
additional supporting above P50,000.00)
documents, with tax  Hotel Accommodation (above P50,000.00)
implications  Catering Services
 Duly processed and  Repairs and Maintenance of Buildings, Motor Vehicles, Equipment, etc.)
certified complex  Purchase/Job orders
transactions in nature  Fuel, Oil and Lubricants Expenses
released seven (7)
 Purchase of Supplies from Procurement Service (DBM)
working days to Approving
Authority.
Page 44 of 137
CITIZEN’S CHARTER NO. CO-AF-07. PREPARATION, PROCESSING AND ISSUANCE OF
CHECKS/ADA
The issuance/ release of checks and LDDAP-ADA serves as a proof that disbursement/payment of authorized
obligation, expenditure incurred by DENR was settled.
Office or Division: Cashier Unit, General Services Division, DENR Central Office
Regional, PENR and CENR Offices, Bureaus (including Central and Regional Offices),
and Head of Attached Agencies
If LDDAP-ADA
1. Approved LDDAP-ADA (4 original) Accounting Division or Approving Official
2. Disbursement Voucher and supporting documents (4 Requesting Party or Property and Supply Management
original) Division (PSMD)
3. Obligation Request and Status (2 copies, original) Budget Division
4. Account/NCA balance (1 photocopy) Budget Division and DBM
If Check
1. Disbursement Voucher and supporting documents Requesting Party or PSMD
2. Obligation Request and Status (2 copies, original) Budget Division
3. Account/NCA balance (1 photocopy) Budget Division and DBM
1. Accounting Division/ 1. Receive and record in
Authorized Approving Logbook the approved Receiving/Releasing
Officials will submit LDDAP-ADA, DV, ORS 30 min. Clerk (Administrative
None
LDDAP-ADA or and/or other supporting (per batch) Assistant)
disbursement Voucher documents.
with complete
Page 45 of 137
supporting documents Check completeness of
to the Cashier Division. signatories on the DVs, ORS
and/or LDDAP-ADA and
forward to concerned
Cashier Staff.
1.1. Check the
account/funding source
and balance of Notice of
Cash Allocation (NCA)
against amount of the
DV. 30 min.
None Cashier Staff (Cashier I)
(per batch)
Prepare Check and
record in the Check and
Advice to Debit Account
Disbursement Record
(CkADADRec.).
1.2. Record Check/LDDAP-
ADA particulars in the
Index of Payment and
indicate Check/LDDAP- 30 min.
None Administrative Assistant
ADA number, date, bank (per batch)
name and account
number in the portion E
of the DV.
1.3. Review and sign the
Check and the ADA 30 min.
None Chief Cashier
portion of LDDAP-ADA. (per batch)
1.4. Record in the Logbook

Receiving/Releasing
and forward 30 min.
None Clerk (Administrative
Check/LDDAP-ADA with (per batch)
Assistant)
Page 46 of 137
Approving Officials based
on Manual of Authorities.
1.5. Receive Check/ADA, DV
and other supporting Depends on the Manual of
documents from Cashier None 5 min.
Approval
Section.
1.6. Countersign Check and Director,

approves the LDDAP- Admin. Service or FMS
ADA based on Manual of (Php 5M & below)
Authorities.
Assistant Secretary,
Finance or Admin
(Php 5M-10M)
None 1 hour
Undersecretary,
Admin. & Finance
(Php 10M-20M)
Secretary
(Php 20M +)
1.7. Forward the signed/
approved Check/LDDAP-
Depends on the Manual of
ADA with supporting None 1 hour
Approval
documents to cashier
Unit.
Page 47 of 137
1.8. Receive the approved
LDDAP-ADA with
supporting documents
and record in the
30 min.
logbook. None Cashier Staff
(per batch)
Prepare the receiving
copy and soft copy to be
forwarded to the Bank.
1.9. Receive the signed
check, DV and
supporting documents
and record particulars in
the Check Register.
Inform the 30 min.

None Cashier Staff
claimants/payee that the (per batch)
check is ready for pick-
up/ the LDDAP-ADA was
forwarded to the bank
and to issue OR upon
crediting payment to their
account.
1.10. Release Check and Tax
Certificate to the payee
and sign the box D None 5 min. Cashier Staff
portion of the DV and
attach the OR to the DV.
2. Receive check and sign
Box E of the DV, or
None
debited amount in ATM
Page 48 of 137
For service providers,
issue Official Receipt to
Cashier.
5 hours & 40 min.
TOTAL: None
+ 24-hour waiting time of the bank
Page 49 of 137
DENR CENR, PENR AND REGIONAL OFFICES
Admin and Finance Sector
(Internal and External Services)
Page 50 of 137
CITIZEN’S CHARTER NO. RO-AF-01. ISSUANCE OF CERTIFICATION OF NO
RECORDS/APPEAL/MOTION FOR RECONSIDERATION, ETC.
This Certification is made upon request of DENR personnel, official or external party of No Records/Appeal/Motion
for Reconsideration, etc. being filed in the DENR. The purpose for the request is included in the Certification.
Office or Division: Records Unit/Section,
DENR CENR, PENR and Regional Offices
Who may avail: Internal: Regular Employee of DENR, including its Bureaus and Attached Agencies
External: Contract of Service Personnel, LGU and other government agencies or
instrumentalities and private individuals
1. Duly accomplished customer request form (1 Public Assistance Desk, Receiving Area or Records
original) Unit/Section
Additional if Requesting Party is a representative
1. Accomplish request 1. Receive, and check the
form and forward to completeness of
Receiving/ Releasing submitted
Clerk requirements, stamp None 5 min.
Records Unit/Section
the date and time on
documents and
forward to all
Page 51 of 137
documents to action
officer
1.1. Verify all
requirements and
Records Officer
indicate amount to None 5 min.
be paid in the
Request Form
1.2. Approve and sign
Request Form Records Officer
None 5 min.
1.3. Prepare/Approve Records Officer
Order of Payment CENRO Records
Unit/Section
None 5 min.
Accounting Personnel
PENRO/Regional Office
Accounting Unit/Section
2. Pay to the Cashier the 2. Accept payment and Php 50.00
Certification Fee issue Official Receipt (for reference
purposes)
Php 100.00
Collecting Officer
(for loan
5 min. Credit Officer
purposes)
Cashier Unit/Section
except when
covered by
Official Letter
Request
Page 52 of 137
25 min.
Receipt. Verify,
(Simple)
prepare and initial Records Officer
None
the Certification Records Unit/Section
3 hours
(Complex)
2.2. Initial the Certification
Chief
None 5 min.
Concerned Unit/Section
2.3. Determine accuracy

CENR Officer or
of the Certification
Records Officer
and affix signature
(CENR Office)
Chief, MSD or TSD or

None 5 min.
PENR Officer
(PENR Office)
RED
(Regional Office)
Certification to the
customer and forward Receiving/Releasing Clerk
None 10 min.
the received Records Unit/Section
Customer Request
Form to Action Officer
3. Received the approved 3. File the Customer
Certification Request Form Records Officer
None 5 min.
Php 50.00-
TOTAL: 1 hour & 15 min. - 3 hours & 50 min.
100.00
Page 53 of 137
CITIZEN’S CHARTER NO. RO-AF-02. DOCUMENT AUTHENTICATION FOR GENERAL
CIRCULATION DOCUMENTS*
Document Authentication is made by a requesting party for a certified true copy of a record issued by the DENR. The
purpose for the request is included in the Request Form.
Office or Division: Records Unit/Section,
DENR CENR, PENR and Regional Offices
Who may avail: Internal: Regular Employee of DENR, including its Bureaus and Attached Agencies
External: Contract of Service Personnel, LGU and other government agencies or
instrumentalities and private individuals
1. Letter Request (1 original) Public Assistance Desk, Receiving Area or Records
Unit/Section
Additional if Requesting Party is a representative
4. SPA for representative (1 original, notarized) Requesting Party, Private Lawyer, Public Attorney’s Office
(PAO) or Notary Public
1. Accomplish request 1. Receive, check, and
form and forward to stamp date and time
Receiving/ Releasing on document. Upload
Clerk. the document to None 15 min.
Document Tracking
System. Forward
document to the
Page 54 of 137
concerned Action
Officer
1.1. Check the

availability of
records.
Process the request

(photocopy and
30 min.
stamp “Certified
(Simple)
True Copy”) and Records Officer
None
sign the certification Records Unit/Section
3 hours
or documents.
(Complex)
Indicate amount to
be paid in the
Request
Form/Order of
Payment.
3. Pay to the Cashier the 3. Accept payment and Php 50.00 Per
Certification Fee. issue Official Receipt. set +
Php 5.00 per
Collecting Officer
page
Cashier Unit/Section
except those
with Official
Letter Request
Records Officer
Receipt and None 5 min.
photocopy for filing.
3.2. Release the Receiving/Releasing Clerk
None 5 min.
approved Records Unit/Section
Page 55 of 137
Authentication to the
customer and
forward the received
Customer Request
Form to Action
Officer.
4. Receive the approved 4. File the Customer
Records Officer
Certification. Request Form and None 5 min.
attachments.
Php 50.00 Per
set +
TOTAL: 1 hour & 10 min. - 3 hours & 40 min.
Php 5.00 per
page
*Confidential and Top Secret Documents are subject for approval of the Secretary.
Page 56 of 137
CITIZEN’S CHARTER NO. RO-AF-03. SALE OF BIDDING DOCUMENTS
The Sale of Bidding Documents are documents issued to prospective bidders of certain goods or services. The
Bidders may be asked to pay a fee to recover the cost for the preparation and development of the Bidding Documents
pursuant to the Guidelines on the Sale of the Bidding Documents. The BAC shall issue the bidding documents to the
prospective bidders upon payment of the corresponding cost thereof.
Office or Division : Bids and Awards Committee (BAC) Secretariat, Procurement Services,
DENR PENR and Regional Offices
Classification : Complex
Who may avail : Prospective Bidder/s
CHECKLIST OF REQUIREMENT WHERE TO SECURE
1. Letter of intent (1 original) Requesting Party
2. Present One (1) Valid Company Identification Prospective Bidder Company
Card
3. Official Receipt (1 original) Cashier Unit/Section, DENR PENR or Regional Office
Additional if client is a representative
1. Submit letter of intent, 1. Issue Copy of the
present original and Bidding
submit copy of Official Documents.
Receipt as proof of Php 500.00 – BAC Secretariat
15 minutes
payment as indicated in 75,000.00* Procurement Services
the invitation to bid (ITB)
for the Bidding
Documents.
Page 57 of 137
2. Register in the logbook 2. Maintain registry
and acknowledge receipt of Bidders who
of Bidding Documents. purchased the 15 minutes BAC Secretariat
Bidding Procurement Services
Documents.
Php 500.00 –
TOTAL : 30 min.
75,000.00
*Fees of Bidding Documents based on Section 5.0, Appendix 8 of the 2016 Revised Implementing Rules and Regulations
(IRR) of Republic Act (RA) No. 9184.
Approved Budget for the Contract (Php) Maximum Cost of Bidding Documents (Php)
500, 000 and below 500.00
More than 500,000 up to 1 Million 1,000.00
More than 500 Million 75,000.00
Page 58 of 137
CITIZEN’S CHARTER NO. RO-AF-04. PROCESSING AS TO AVAILABILITY OF FUNDS OF
PURCHASE ORDER, JOB ORDER, CONTRACT OF SERVICE AND OTHER CONTRACTS
This service serves as a proof whether there is/are fund/s available for the purpose.
Office or Division: Accounting Unit/Section and Budget Unit/Section, Finance Section/Division,
Who may avail: Internal: Permanent Personnel
External: Personnel under Contract of Service, Service Provider and Supplier
If Initial Contract of Communication/Telephone and Gasoline
a. Contract (3 original) Service Provider or Requesting Party
 BAC Resolution (1 original, 2 photocopies) Bids and Awards Committee (BAC)
Secretariat
 Special Order, if applicable (1 photocopy) Requesting Party, Regional Office or Central
Office
 BAC Resolution (1 original, 2 photocopies) BAC Secretariat
Page 59 of 137
 Distributor Certificate or Sworn Certificate of Guarantee Service Provider or BAC Secretariat
Exclusive Distributorship Agreement (if applicable) (1
photocopy)
If Job Order (J.O.)
a. Repair of Vehicle/Equipment/Facilities
 Request for Repair (3 original) Requesting Party
 Pre-Repair Inspection Report (1 original, 2 photocopies) Inspection Committee
b. Printing
 Layout or e-copy of document to be printed (1 original, digital Requesting Party
copy)
If Contract
a. Notarized Contract (3 original) Requesting Party, BAC Secretariat or
Service Provider
f. MCLE Certification, if lawyer (1 original, 2 photocopies) Service Provider
g. Written Concurrence from COA, if lawyer (1 original, 2 Commission on Audit (COA)
photocopies)
h. Deputation of OSG, if lawyer (1 original, 2 photocopies) Office of the Solicitor General (OSG)
Page 60 of 137
b. Notarized Contract (3 original) Requesting Party, BAC Secretariat or
Service Provider

1. Submit PO, JO or 1. Receive, record in logbook
contract with complete and forward the PO, JO or
supporting documents Contract with supporting None 20 min.
Budget Unit/Section
to Budget Unit or documents to concerned
Section. Budget Officer.
1.1. Receive and review the
completeness of
documents, initial on
Budget Officer
the PO, JO or contract, None 1 hour
Budget Unit/Section
and forward to
Accounting Unit or
Section.
1.2. Receive, review and
certify Certificate of Chief Accountant
None 1 hour
Availability (CAF) for Accounting Unit/Section
PO, JO or contract.
1.3. Release, record and
forward to concerned None 1 hour
Division / Section / Unit.
TOTAL: None 3 hours & 20 min.
Page 61 of 137
CITIZEN’S CHARTER NO. RO-AF-05. PROCESSING OF OBLIGATION REQUEST AND STATUS
(ORS) FOR ALL DISBURSEMENT VOUCHERS, CONTRACTS AND OTHER TRANSACTIONS
ORS is document showing the allotment availability for the purpose. This form shall be used by the
requesting/originating offices in the utilization of their approved budget allocation.
Office or Division: Budget Unit/Section, Finance Section/Division,
DENR PENR and Regional Office
Type of Transaction G2B - Government to Business, G2C - Government to Citizen, G2G - Government to
Government
General Requirement
Obligation Request and Status (3 original) End-user
If Initial Contract of Communication/Telephone and Gasoline
a. Contract (3 original) Service Provider or End-user
 Purchase Request (3 original) End-user
 BAC Resolution (1 original, 2 photocopies) Bids and Awards Committee (BAC)
Secretariat
 Abstract of Quotations (2 original) End-user & BAC Secretariat
 Special Order, if applicable (1 photocopy) End-user, Regional Office or Central Office
Page 62 of 137
 Distributor Certificate or Sworn Certificate of Guarantee Service Provider or BAC Secretariat
Exclusive Distributorship Agreement (if applicable) (1
photocopy)
If Job Order (J.O.)
 Request for Repair (3 original) End-user
 Pre-Repair Inspection Report (1 original, 2 photocopies) Inspection Committee
b. Printing
 Layout or e-copy of document to be printed (1 original, digital End-user
copy)
a. Purchase Request (3 original) End-user
If Contract
a. Notarized Contract (3 original) End-user, BAC Secretariat or Service
Provider
b. Purchase Request (3 original) End-user
c. TOR (3 original) End-user
photocopies)
Page 63 of 137
c. Notarized Contract (3 original) End-user, BAC Secretariat or Service
Provider
If Mandatory Expenses
 Billing Statement (1 original, 2 photocopies) Service Provider
B. Communication/Telephone
 Billing/Statement of Account (1 original, 2 photocopies) Service Provider
 Certification that Phone calls are Official in Nature (1 original, 2 End-user
photocopies)
C. Gasoline
 Billing/Statement of Account1 original, 2 photocopies) Service Provider
 Vehicle Trip Ticket (1 original, 2 photocopies) Driver in duty
 Fuel/Lubricants Requisition and Issue Slip (1 original, 2 End-user
photocopies)
If Government Share for Mandatory Deductions
a. List of Personnel with Corresponding amount of government share Personnel Section/Unit-Administrative
(1 original, 2 photocopies) Division/Section or Accounting
Unit/Section-Finance Section/Division
If TEV (Local)
a. Approved Travel Order (1 original, 2 photocopies) End-user and CENR Officer, PENR Officer
or Regional Executive Director (RED)
b. Itinerary (1 original, 2 photocopies) End-user
c. Special Order, if applicable (3 photocopies) CENR Officer, PENR Officer, RED, USec or
Secretary
d. (Additional Requirement for Reimbursement) Travel Report, End-user, Service Provider or Destination
Certificate of Travel Completed, Certificate of Appearance, Office
Tickets, RER, Boarding Pass, Terminal Fee Ticket/Stub (1 original,
2 photocopies)
If Cash Advances
a. Special Order of SDO/Allotment Letter (3 photocopies) PENR Officer or RED
b. Certificate of No Unliquidated Cash Advance (1 original, 2 Accounting Unit/Section, Finance
photocopies) Section/Division
Page 64 of 137
If Replenishment of Cash Advances
a. See COA Circular No. 2012-001 (1 original, 2 photocopies) End-user or Concerned Office
1. Submit ORS with 1. Receive and record in
complete supporting Logbook all
documents to Budget transactions needing
Unit/Section Obligations and None 20 min.
Budget Unit/Section
forward documents to
the concerned
Processor
1.1. Review, check fund
availability and
allotment, record
Budget Staff
and assign number None 1 hour
Budget Unit/Section
in the ORS Control
Book, and initial
ORS
1.2. Review and sign Chief Budget Officer
Box B of ORS None 30 min.
Budget Unit/Section
1.3. Record and forward
the documents to Receiving/Releasing Clerk
None 30 min.
Accounting Budget Unit/Section
Unit/Section
TOTAL: None 2 hours & 20 min.
Page 65 of 137
CITIZEN’S CHARTER NO. RO-AF-06. PROCESSING OF DISBURSEMENT VOUCHER (DV)
Disbursement Voucher (DV) is used to pay an obligation to employees, individuals, agencies or creditors for goods
purchased and services rendered.
Office or Division: Accounting Unit/Section, Finance Section/Division,
Classification: Complex to Highly Technical
General Requirement
Disbursement Voucher (1 original, 3 duplicate) Requesting Party
Approved Obligation Request and Status (2 original) as Requesting Party and Budget Unit/Section
applicable
 Purchase Order (1 original, 2 photocopies) Procurement Unit/Section
 Purchase Request (1 original, 2 photocopies) Requesting Party
 BAC Resolution (1 original, 2 photocopies) Bids and Awards Committee (BAC) Secretariat
 Abstract of Quotations (1 original, 2 photocopies) Requesting Party and BAC Secretariat
 Quotations (1 original per supplier, 2 photocopies) Service Provider
 Special Order, if applicable (1 photocopy) Requesting Party, Regional Office or Central Office
 Inspection and Acceptance Report (1 original, 2 Inspection and Acceptance Committee (IAC)
photocopies)
 Sales Invoice/Delivery Receipt/Official Receipt (1 Service Provider
original, 2 photocopies)
 Certificate of Acceptance (1 original, 2 photocopies) Requesting Party
 Purchase Request (1 original, 2 photocopies) Requesting Party
Page 66 of 137
 Quotations (1 original per supplier, 2 photocopies) Service Provider
 Distributor Certificate or Sworn Certificate of Service Provider or BAC Secretariat
Guarantee Exclusive Distributorship Agreement (if
applicable) (1 photocopy)
 Inspection Report (1 original, 2 photocopies) Inspection and Acceptance Committee (IAC)
If Job Order (J.O.)
 Purchase Request (1 original per supplier, 2 Requesting Party
photocopies)
 Request for Repair (1 original per supplier, 2 Requesting Party
photocopies)
 Pre-Repair Inspection Report (1 original, 2 Inspection Committee
photocopies)
 Post Repair Inspection Report (1 original, 2 Property Unit/Section, General Services Section
photocopies) (GSS)
b. Printing
 Layout or e-copy of document to be printed (1 original, Requesting Party
digital copy)
 Inspection Report (1 original, 2 photocopies) Inspection and Acceptance Committee (IAC)
Page 67 of 137
If Contract
a. Notarized Contract (3 original) Requesting Party, BAC Secretariat or Service
Provider
photocopies)
i. Letter Request for Payment (for Resource Person, Service Provider
Documentor, or Facilitator) (1 original, 2 photocopies)
j. Evaluation Report (for Resource Person, Documentor or Requesting Party
Facilitator) (1 original, 2 photocopies)
k. Certificate of Acceptance (1 original, 2 photocopies) Requesting Party
a. Notarized Contract (3 original) Requesting Party, BAC Secretariat or Service
Provider
b. Duly Accomplished Daily Time Record (DTR) (1 original, 2 Personnel Unit/Section
photocopies)
c. Accomplishment Report (1 original, 2 photocopies) Requesting Party
d. S.O, if applicable (1 original, 2 photocopies) DENR Central, Regional, PENR and/or CENR Office
If Mandatory Expenses
 Billing Statement (1 original, 2 photocopies) Service Provider
B. Communication/Telephone
 Billing/Statement of Account (1 original, 2 photocopies) Service Provider
 Certification that Phone calls are Official in Nature (1 Requesting Party
original, 2 photocopies)
 Contract (1 original for first payment only) Service Provider or Requesting Party
Page 68 of 137
C. Gasoline
 Billing/Statement of Account1 original, 2 photocopies) Service Provider
 Vehicle Trip Ticket (1 original, 2 photocopies) Driver in duty
 Fuel/Lubricants Requisition and Issue Slip (1 original, Requesting Party
2 photocopies)
 Contract (1 original for first payment only Service Provider or Requesting Party
 Annual Procurement Plan (APP) (1 certified copy) Procurement Unit or Section
If Government Share for Mandatory Deductions
a. List of Personnel with Corresponding amount of Personnel Section/Unit-Administrative
government share (1 original, 2 photocopies) Division/Section or Accounting Unit/Section-Finance
Section/Division
If TEV (Local)
a. Approved Travel Order (1 original, 2 photocopies) Requesting Party and CENR Officer, PENR Officer
or Regional Executive Director (RED)
b. Itinerary (1 original, 2 photocopies) Requesting Party
c. Special Order, if applicable (3 photocopies) CENR Officer, PENR Officer, RED, USec or
Secretary
d. (Additional Requirement for Reimbursement) Travel Requesting Party, Service Provider or Destination
Report, Certificate of Travel Completed, Certificate of Office
Appearance, Tickets, RER, Boarding Pass, Terminal Fee
Ticket/Stub (1 original, 2 photocopies)
If Cash Advances
a. Special Order of SDO/Allotment Letter (3 photocopies) PENR Officer or RED
b. Certificate of No Unliquidated Cash Advance (1 original, 2 Accounting Unit/Section, Finance Section/Division
photocopies)
If Replenishment of Cash Advances
a. See COA Circular No. 2012-001 (1 original, 2 Requesting Party or Concerned Office
photocopies)
Page 69 of 137
1. Submit DV (with signed 1. Receive, record in
or approved Box A) with Logbook, assign DV
complete supporting number and forward DV
documents to with complete None 30 min.
Accounting supporting documents
Unit/Section. to concerned
Accounting Staff
1.1. Process DV as to
completeness of
supporting
documents, validity
and correctness of
claims.
Compute and
deduct applicable
taxes.
3 hours
(complex)
Prepare Certificate
Accounting Staff
of Tax Withheld and None
4 hours Accounting Unit/Section
record particulars of
(highly
DV in Individual
technical)
Index Card.
Prepare Journal
Entry (Box B) and
affix initial in DV.
Forward to Chief
Accountant for
review and
approval.
Page 70 of 137
1.2. Review DV and sign
Box C of DV, and
Chief Accountant
forward to None 2 hours
Receiving/Releasing
Clerk.
1.3. Release DV and PENR Officer
other documents to (PENRO)
approving authority
based on Manual of Assistant Regional
Authorities. Director (ARD) for
None 1 hour
Management Services
(MS) or
Regional Executive
Director (RED)
(Regional Office)
TOTAL: None 6 hours & 30 min. - 7 hours & 30 min.
Page 71 of 137
CITIZEN’S CHARTER NO. RO-AF-07. PREPARATION, PROCESSING AND ISSUANCE OF
CHECKS/ADA
This service is used to pay for the service provider for the goods purchased or services rendered, salaries and other
emoluments of regular DENR employees and officials.
Office or Division: Cashier Unit/Section and Accounting Unit/Section,
1. DV with complete supporting documents (1 original, 2 Approving Authority Based on Manual of Authority
photocopies)
2. Bank account of service provider (for LDDAP-ADA) (1 Service Provider
photocopy)
1. Submit approved DV 1. Receive DV and other
and supporting supporting documents,
documents to the review and record in
Cashier Section/Unit
Cashier or Accounting logbook and forward to
None 30 min.
Section/Unit from the concerned Cashier Staff
Approving Authority (Checks) or Accounting
Accounting Section/Unit
based on Manual of Staff (LDDAP-ADA)
Authority
(For LDDAP-ADA, refer to 1.1-
1.6)
None 1 hour
Accounting Section/Unit
1.1. Batch-up DVs into
batch/folder
Page 72 of 137
1.2. Prepare LDDAP-ADA.
Accounting Staff
None 1 hour
1.3. Sign Box No. 1
Chief Accountant
None 15 min.
1.4. Forward to approving
authority based on Receiving/Releasing Clerk
None 15 min.
Manual of Authority Accounting Unit/Section
1.5. Sign LLDAP-ADA Approving Authority based

None 15 min.
on Manual of Authorities
1.6. Forward to Cashier based on Manual of
None 15 min.
Authorities
(Both for LDDAP-ADA and
Checks)
1.7. Receive and check the

Cashier Staff
balance of Notice of None 15 min.
Cash Allocation (NCA)
against the total amount
of the DV processed
(For Checks)
Cashier Staff
None 10 min.
1.8. Prepare Check Cashier Section/Unit
(Both for LDDAP-ADA and

Checks, refer to 1.9 onwards)
Cashier Staff
None 5 min.
1.9. Record all details in
Index Card.
Page 73 of 137
1.10. Record particulars in
Report of Checks Issued
and Cancelled 1 hour & 30 Cashier Staff
None
(RCIC)/Report of ADA min. Cashier Section/Unit
Issued (RADAI).
1.11. Review and sign Check. Cashier

None 5 min.
1.12. Record and forward
Check to Approving Receiving/Releasing Clerk
Authority based on None 10 min.
Manual of Authorities
1.13. Receive Check, DV and Receiving/Releasing Clerk

other supporting
documents from Cashier Management Services
Section Division (MSD) or
PENR Officer
None 5 min.
Office of the Assistant
Regional Director (ARD)
for Management Services
(MS) or
Regional Executive
Director (RED)
1.14. Countersign Check and Chief, MSD or
ACIC based on Manual PENR Officer
of Authorities. Forward to None 5 min.
Cashier. ARD for MS or
RED
Page 74 of 137
1.15. Record receipt of
Check/ADA and forward Receiving/Releasing Clerk
to cashier staff None 5 min.
1.16. Record Check/ADA

particulars in the Check
Register.
Cashier
Inform the clientele if the
check is ready for pick- None 15 min.
or
up, or the ADA was
already prepared for
End-user
them to issue OR upon
crediting payment to their
account.
1.17. Release Check/ADA to
customer/bank with tax Cashier
None
certificate (supplier) Cashier Section/Unit
2. Service Provider to 15 min.

issue Official Receipt
None
and sign in Cash Book
and Box E of DV
6 hours & 20 min. (LDDAP-ADA), or
3 hours & 30 min. (Check)
TOTAL: None
+ 24-hour waiting time of the Servicing
Bank
Page 75 of 137
Forestry Sector
(External Services)
Page 76 of 137
CITIZEN’S CHARTER NO. RO-F-01. ISSUANCE OF CERTIFICATE OF TREE PLANTATION
OWNERSHIP (CTPO)
This Certificate shows the ownership of plantations or planted trees within private, titled lands or tax declared
alienable and disposable lands. The issuance of CTPO does not require a 100% inventory but just an ocular inspection in
the area. Tree inventory for permits (e.g. TCP or PLTP) is a process conducted separately from the inspection for CTPO
per existing DENR policies, rules and regulations.
Office/Division: DENR Community Environment and Natural Resources Offices (CENRO)

Who may Avail of the Service: Any Person, Government and Private Corporations, and Non-Government
Organizations
1. Letter Request (1 original, 1 photocopy) Requesting Party
2. Title or Tax Declaration (1 photocopy) Requesting Party, Assessor’s Office, Registry of Deeds (ROD),
NCIP, DAR
Additional if the applicant is a representative
3. Special Power of Attorney (SPA) (1 original) Requesting Party, Private Lawyer, or Notary Public
1. Submit letter request 1. Check completeness, Chief/Technical Staff
and supporting receive, record, and Regulation and
documents to CENRO. forward the request to Permitting Section
CENR Officer. (RPS)
None 1 hour
Receiving/Releasing
Clerk,
CENRO Records Unit
1.1. Receive application and
forward to the Chief, None 2 hours CENR Officer
Regulation and
Page 77 of 137
Permitting Section
(RPS).
1.2. Receive documents,

prepare Order of
Payment, and assign Chief
None 30 min.
personnel to RPS
inspect/verify the
request.
2. Receive Order of 2. Accept payment and issue Php 50.00

Payment and pay Official Receipt to the Special Bill Collector
30 min.
corresponding fee to client. Certification Cashier
the CENRO Cashier. Fee
3. Receive OR. 3. Conduct ocular field 4 days
inspection, and prepare (complex)
and sign report. Forward to None
Inspection Team
Chief, RPS. 5 days
(highly
technical)
3.1. Evaluate and review
report. And forward to Chief
None 4 hours
Forest Utilization Unit RPS
(FUU).
3.2. Receive and review
report. Prepare two (2)
copies of CTPO and Chief
None 3 hours
initial on the file copy, FUU
and forward to Chief,
RPS.
report. Initial file copy Chief
None 1 hour
and forward to CENR RPS
Officer.
Page 78 of 137
report. Approve and None 1 hour CENR Officer
sign CTPO.
3.5. Release the CTPO to Receiving/Releasing
the client and retain file None 30 min. Clerk
copy. CENRO Records Unit
4. Receive approved
CTPO None
5 days, 5 hours & 30 min. –
TOTAL: Php 50.00
6 days, 5 hours & 30 min.
Page 79 of 137
CITIZEN’S CHARTER NO. RO-F-02. ISSUANCE OF SELF-MONITORING FORM (SMF)
SMF is a legal document required to accompany the transport of harvested timber from tree plantation with
Certificate of Private Tree Plantation Ownership (CTPO).
Office or Division: DENR Community Environment and Natural Resources Offices (CENRO)
Who may avail: Any CTPO holder
1. Request letter from the proponent for issuance of SMF (1 Requesting Party
original, 1 photocopy)
2. CTPO (1 photocopy) Requesting Party or CENRO concerned
Additional if applicant is not the owner of forest products
3. Special Power of Attorney (1 original, 1 photocopy) Requesting Party, Private Lawyer, or Notary Public
1. Submit letter request 1. Check completeness of
with supporting request and supporting
Chief/Technical Staff
documents. documents, and forward
Regulation and Permitting
the application to DMO
Section (RPS)
IV/Deputy CENRO.
None 30 min.
Receiving/Releasing
Prepare Order of Payment
Clerk,
and forward the same to
CENRO Records Unit
client.
2. Pay corresponding fee. 2. Accept fees and issue Php 50.00/

Official Receipt. truck load
Certification
Fee
Page 80 of 137
application, and Deputy CENR Officer/
None 30 min.
forward Chief, RPS. CENR Officer
2.2.Receive application.
Assign personnel to Chief,
None 15 min.
conduct inspection and RPS
scaling.
3. Accompany/guide the 3. Conduct field verification,
verifying team to the inspection and scaling. Inspecting Officer
site. Prepare and submit pre- None 2 days
RPS
loading report.
3.1. Prepare SMF and affix
signature of verifying Chief/Staff
None 1 hour
officer. RPS
3.2. Subscribe the duly

prepared SMF for Deputy CENR Officer/
CENRO’s signature. None 30 min. CENR Officer/
Any chief assigned
3.3. Review and approve

SMF. None 1 hour CENR Officer
3.4. Release duly SMF. Receiving/Releasing

None 15 min. Clerk,
CENRO Records Unit
4. Receive Copy of the
SMF.
TOTAL: P 50.00 2 days, 4 hours & 30 min.
Page 81 of 137
CITIZEN’S CHARTER NO. RO-F-03. ISSUANCE OF CERTIFICATE OF VERIFICATION (COV) FOR
THE TRANSPORT OF PLANTED AND NON-PREMIUM TREES WITHIN PRIVATE LAND, NON-
TIMBER FOREST PRODUCTS EXCEPT RATTAN, AND WOOD PROCESSING PLANT (WPP) TO
OTHER WPP
COV is a document to be presented when transporting non-timber forest products, planted and/or non-premium trees
within private land, and semi-finished forest product from a WPP to another WPP.
Who may avail: Concerned Public Individual, Schools and Universities (Public and Private), ERDB,
FPRDI and other Government Office, Wood Processing Plants (WPPs)
1. Request letter (1 original, 1 photocopy) Requesting Party
2. Tax Declaration or Land Title (1 photocopy) Requesting Party, Assessor’s Office, Registry of Deeds
(ROD), NCIP, DAR
3. Certification that the forest products are harvested Barangay LGU
within the area of the owner (for non-timber) (1
original)
4. Approved Tree Cutting Permit, if applicable (1 Requesting Party or concerned DENR Office
photocopy)
If WPP to another WPP
5. Supply Contract or Invoice Receipt (1 photocopy) Requesting WPP
Additional if applicant is not the land owner
6. Special Power of Attorney (SPA) (1 original) Requesting Party, Private Lawyer or Notary Public
FEES TO BE PROCESSIN PERSONS
PAID G TIME RESPONSIBLE
1. Submit request 1. Check completeness of Receiving/Releasing
letter and request and supporting None 30 min. Clerk
documents, receive CENRO Records Unit
Page 82 of 137
supporting application and forward to
documents CENR Officer/Deputy CENR
Officer
application. Forward to Deputy CENR Officer/
Chief, RPS None 30 min.
CENR Officer
1.2. Receive, review/evaluate

request, and assign a
team to conduct
Chief
verification. None 1 hour
RPS
Prepare Order of
Payment
2. Receive Order of 2. Accept payment and issue Php 50.00/
Payment and pay Official Receipt to the client truck load
corresponding fees Certificate of
Verification Bill Collector
30 min.
Fee Cashier
Php 36.00
Oath Fee
3. Receive OR 3. Inspect the forest products in
the area, and prepare
Inspection Report, and draft
Certificate of Verification None 1 day Inspection Officer
(COV) and initial duplicate
copy of COV.
3.1. Review inspection report

Chief
and affix initial on the None 1 hour
RPS
duplicate copy of COV.
Page 83 of 137
Forward to CENR Officer
for approval.
report. Sign and approve
None 1 hour CENR Officer
COV.
3.3. Release COV. Receiving/Releasing

None 15 min. Clerk
CENRO Records Unit
4. Receive COV.
None
TOTAL Php 86.00 1 day, 4 hours & 45 min.
Page 84 of 137
CITIZEN’S CHARTER NO. RO-F-04. APPLICATION FOR CHAINSAW REGISTRATION
This Registration serve as a legal proof of ownership, use and possession of chainsaw in the Philippines. The DENR
shall issue different permits or certifications for the purchase or import, manufacture, selling, re-selling, disposal, distribution,
transfer of ownership, lease, rental or lending of chainsaws.
Who may avail: Holder of Timber License Agreement, Production Sharing Agreement, Co-production
Sharing Agreement, or a Private Land Timber Permit/Special Private Land Timber
Permit, CBFMA, IFMA, SIFMA, or other tenurial instruments; Orchard or tree farmer;
Industrial tree farmer; Licensed wood processor and the chainsaw shall be used for
the cutting of timber that has been legally sold to said applicant; Anyone who shows
satisfactory proof that the possession and/or use of a chainsaw is for a legal purpose;
and Agencies of the government, GOCCs that use chainsaws in some aspects of their
functions (except for Palawan where the jurisdiction falls with PCSD)
1. Official Receipt of Chainsaw Purchase (1 original) Requesting Party, Store or Dealer
2. Stencil Serial Number of Chainsaw Requesting Party
3. Duly accomplished Application Form CENR Office
4. Detailed Specification of Chainsaw (e.g. brand, model, Official Receipt, Package or the Physical Chainsaw
engine capacity, etc.)
5. Notarized Deed of Absolute Sale, if transfer of ownership Requesting party, Private Lawyer or Notary Public
(1 original) Office
6. Actual chainsaw Requesting Party
1. Submit application 1. Check completeness of Receiving/Releasing
form and supporting application and supporting Clerk
None 30 min.
documents to the documents. Receive and CENRO Records Unit
CENR Office.
Page 85 of 137
forward to CENR Technical Staff
Officer/Deputy CENR Officer. Regulation and
Permitting Section
(RPS)
application. Prepare and
sign Order of Payment. Chief
None 30 min.
RPS
Forward application to
Technical Staff.
2. Receive Order of 2. Receive payment and issue Php 500.00
Payment and pay Official Receipt (OR). Credit Officer
Registration 30 min.
corresponding fee. CENR Office
Fee
3. Receive OR. 3. Receive application. Conduct
verification of supporting
documents and inspection of Technical Staff
chainsaw. Prepare None 1 hour
RPS
Certification and initial on the
duplicate copy.
application. Affix initial on
the duplicate copy. None 30 min. Chief, RPS
Forward to CENR Officer
for approval.
approve Certificate of None 1 hour CENR Officer
Registration.
3.3. Record, assign control
number and release Receiving/Releasing
Certification of None 30 min. Clerk
Registration. CENRO Records Unit
Page 86 of 137
4. Receive Certificate of
None
Chainsaw Registration.
TOTAL Php 500.00 4 hours & 30 min.
Page 87 of 137
CITIZEN’S CHARTER NO. RO-F-05. ISSUANCE OF TREE CUTTING AND/OR EARTHBALLING
PERMIT FOR DPWH PROJECTS*
This Permit serves as proof of authorization for the removal/cutting and/or relocation of trees affected by DPWH
projects.
Classification: Highly Technical
Who may avail: Department of Public Works and Highways (DPWH) Regional or District Office
1. Application letter (1 original) DPWH Regional or District Office
2. LGU endorsement/Certification of No Objection from Sanggunian Barangay or Municipal LGU
(1 original)
3. Approved Land Tenurial Instrument (LTI)/Special Land Use Permit DPWH or concerned DENR Office
(SLUP), if within Timberland (1 photocopy)
4. Approved Site Development Plan/Infrastructure Plan with tree DPWH Regional or District Office
charting (1 original)
5. Appropriate Certificate of Non-Coverage or Environmental Environmental Management Bureau (EMB)
Compliance Certificate (CNC/ECC) (1 photocopy) Regional Office
6. Free, Prior and Informed Consent (FPIC), if applicable Indigenous Community and NCIP
7. Waiver/Consent of owner/s, if titled property (1 original) Concerned lot owner
8. PAMB Clearance/Resolution, if within Protected Area (1 original) PAMB
1. Submit the request/ 1. Check completeness of Receiving/Releasing
application with application, and forward Clerk,
complete supporting to Deputy CENR Officer/ CENRO Records Unit
None 30 min.
documents to CENR CENR Officer.
Office. Technical Staff
RPS
Page 88 of 137
1.1. Review and refer the
Deputy CENR Officer/
application to Chief, None 1 hour
CENR Officer
RPS.
application. Forward
application and
Chief
instruct Chief of None 1 hour
RPS
concerned
Unit/Section to
process permit.
1.3. Conduct field
validation, inventory
Inspection Team
and scaling. None 2 days
Prepare, sign and
submit report.
1.4. Review report.
Prepare cutting
permit, initial and None Chief/Technical Staff
2 hours
forward to the Chief, Concerned Unit/Section
RPS for review and
initial.
1.5. Review, initial and
forward the cutting Chief
permit to the Deputy None 1 hour RPS
CENR Officer/CENR
Officer.
1.6. Review and
sign/approve the None Deputy CENR Officer/
1 hour
Tree Cutting Permit CENR Officer
(TCP).
1.7. Record and release, Receiving/Releasing
the approved TCP. None 30 min. Clerk,
CENRO Records Unit
Page 89 of 137
2. Receive TCP.
None
TOTAL: None 2 days & 7 hours

*Prior to the application, DPWH shall submit their proposal/requirements to the CENR Office.
Page 90 of 137
CITIZEN’S CHARTER NO. RO-F-06. ISSUANCE OF TREE CUTTING PERMIT FOR PLANTED TREES
(TENURED FORESTLAND OR PRIVATE LAND), OR TREES (PLANTED OR NATURALLY GROWN)
THAT POSE THREAT TO HUMAN LIVES AND PROPERTIES
This Permit serves as proof of authorization for the removal/cutting of trees in public and private places that pose
danger to the human lives and/or properties as evaluated by DENR, or trees that are planted within tenured forestland or
private land.
Office or Division: DENR CENRO to Regional Office
Classification: Highly Technical (Multi-Stage Processing)
Type of Transaction: G2C - Government to Citizen
Who may avail: Any Filipino citizen, private corporations, holders of tenurial instruments, Government
Agencies
1. Application Letter (1 original) Requesting Party
2. LGU Endorsement/Certification of No Objection (1 original) Concerned LGU (City/Municipal/Barangay)
Additional if Private Property
3. OCT/TCT (1 certified copy or 1 photocopy with Requesting Party or Registry of Deeds (ROD)
accompanying owner’s copy)
Additional if School/Organization
4. PTA Resolution or Resolution from any organize group of Requesting Party, School PTA, or Organization
No Objection and Reason for Cutting (1 original)
CENRO
1. Submit letter 1. Check completeness of
Technical Staff
request and application and supporting
Regulation and
supporting documents, and receive and
None 30 min. Permitting Section
documents forward the application to
(RPS)
Deputy CENR Officer/CENR
Officer.
Page 91 of 137
Receiving/Releasing
Prepare Order of Payment. Clerk
CENRO Records Unit
2. Pay certification 2. Accept payment and issue Php 50.00/
and oath fee Official Receipt (OR). certification
Certification
Fee
Php 36.00/
application
Oath Fee
3. Receive OR. 3. Receive, review and refer the
application to Chief, RPS. Deputy CENR Officer/
None 1 hour
CENR Officer
application, and assign
inspection team to conduct Chief
None 30 min.
site inspection. RPS
4. Guide/accompany 4. Conduct inspection of the

the inventory area and prepare report with
10 days or less
team to the site. attachments (map, geo-
depending on
tagged photos and tally None Inspection Team
the location of
sheets) and endorsement to
the area*
PENR Office. Forward to
Chief, RPS.
4.1. Review the inspection
report and submit
recommendation to Chief
None 1 hour
CENRO. RPS
Page 92 of 137
application and inspection
report. Approve
recommendation. Sign the None 1 hour CENR Officer
endorsement to PENR
Office.
4.3. Record and release the

3 days or less
application, supporting Receiving/Releasing
depending on
documents and None Clerk
the location of
endorsement to PENR CENRO Records Unit
PENR Office
Office.
PENRO
4.4. Receive documents and Receiving/Releasing
forward to Chief, Technical Clerk
None 1 hour
Services Division (TSD) PENRO Records
Section
4.5. Review, evaluate
application and prepare Chief/Staff
memorandum Concerned Unit/Section
endorsement to Regional None 2 hours
Office through Chief, TSD Chief
for countersigning. TSD

memorandum
endorsement for the None 1 hour PENR Officer
Regional Executive
Director (RED).
4.7. Record and release the

3 days or less Receiving/Releasing
application and supporting None
depending on Clerk
documents.
Page 93 of 137
the location of PENRO Records
Regional Office Section
REGIONAL OFFICE (RO)
forward to Forest Utilization None 1 hour Clerk
Section (FUS) RO Records Section
4.9. Receive and record

FUS Receiving Clerk,
application and forward to None 30 min.
Regional Office
Chief, FUS.
4.10. Conduct detailed

Chief/Staff, FUS,
review/evaluation of None 1 day
Regional Office
application.
4.11. Prepare the Tree Cutting

Permit (TCP) and
Chief/Staff, FUS,
Memorandum Instruction to None 4 hours
Regional Office
concerned CENRO to
supervise the cutting.
4.12. Review/initial and forward
the permit and
memorandum to Assistant Chief, LPDD,
None 2 hours
Regional Director for Regional Office
Technical Services (ARD,
TS)

the permit and
ARD, TS,
memorandum for the None 2 hours
Regional Office
Regional Executive Director
(RED)’s signature
Page 94 of 137
4.14. Sign/approve the permit and RED,
None 1 day
memorandum instruction Regional Office
4.15. Record and release

approved Tree Cutting Receiving/Releasing
Permit to applicant, copy None 30 min. Clerk
furnished to PENRO and RO Records Section
CENRO
5. Receive the
approved Tree None
Cutting Permit
CENRO SUB-TOTAL Php 86.00 13 days, 4 hours & 30 min.
PENRO SUB-TOTAL None 3 days & 4 hours
REGIONAL OFFICE SUB-TOTAL None 3 days & 2 hours
TOTAL Php 86.00 20 days, 2 hours & 30 min.
*Number of processing days may increase depending on the location, unexpected issues that may arise from the
application, availability of manpower, peace and security situation, and weather condition in the area.
Page 95 of 137
CITIZEN’S CHARTER NO. RO-F-07. ISSUANCE OF PRIVATE LAND TIMBER PERMIT (PLTP) FOR
NON-PREMIUM SPECIES, OR SPECIAL PLTP (SPLTP) FOR PREMIUM/NATURALLY-GROWN
TREES WITHIN PRIVATE/TITLED LANDS
PLTP or SPLTP serves as the official authority to cut naturally grown trees within private or titled lands.
Office or Division: DENR CENRO to Central Office
Type of Transaction: G2C - Government to Citizen
Who may avail: Concerned Public Individual, Administrator of Schools and Other Public Places
1. Application Letter (1 original) Requesting Party
2. LGU Endorsement/Certification of No Objection (1 Concerned LGU (City/Municipal/Barangay)
original)
Additional if Private Property
3. OCT/TCT (1 certified copy or 1 photocopy with Requesting Party or Registry of Deeds (ROD)
accompanying owner’s copy)
Additional if School/Organization
4. PTA Resolution or Resolution from any organize group Requesting Party, School PTA, or Organization
of No Objection and Reason for Cutting (1 original)
CENRO
1. Submit letter request 1. Check completeness of
Technical Staff
and supporting application and supporting
Regulation and
documents. documents, and receive and
Permitting Section (RPS)
forward the application to
None 30 min.
Deputy CENR Officer/CENR
Receiving/Releasing
Officer.
Clerk
CENRO Records Unit
Prepare Order of Payment.
2. Pay certification and 2. Accept payment and issue Php 50.00/
oath fee. Official Receipt (OR). certification
Page 96 of 137
Certificatio
n Fee
Php 36.00/
application
Oath Fee
3. Receive OR. 3. Receive, review and refer
Deputy CENR Officer/
the application to Chief, None 1 hour
CENR Officer
RPS.
application, and assign Chief
None 30 min.
inspection team to RPS
conduct site inspection.
4. Guide/accompany the 4. Conduct inspection of the
inventory team to the area and prepare report with
10 days or less
site. attachments (map, geo-
depending on Inspection Team
tagged photos and tally None
the location of CENR Office
sheets) and endorsement to
the area*
PENR Office. Forward to
Chief, RPS.
4.1. Review the inspection
report and submit Chief
None 3 hours
recommendation to RPS
CENRO.
application and
inspection report.
Approve None 2 hours CENR Officer
recommendation. Sign
the endorsement to
PENR Office.
4.3. Record and release the 3 days or less Receiving/Releasing
None
application, supporting depending on Clerk
Page 97 of 137
documents and the location of CENRO Records Unit
endorsement to PENR PENR Office
Office.
PENRO
4.4. Receive documents and
Receiving/Releasing
forward to Chief,
None 1 hour Clerk
Technical Services
PENRO Records Section
Division (TSD)
4.5. Review, evaluate
Chief/Staff
application and prepare
memorandum
None 2 hours
endorsement to Regional
Chief
Office through Chief,
TSD
TSD for countersigning.
memorandum
endorsement for the None 2 hours PENR Officer
Regional Executive
Director (RED).
4.7. Record and release the 3 days or less
Receiving/Releasing
application and depending on
None Clerk
supporting documents. the location of
Regional Office
REGIONAL OFFICE (RO)
forward to Forest None 1 hour Clerk
Utilization Section (FUS) RO Records Section
4.9. Receive and record
FUS Receiving Clerk,
application and forward None 30 min.
Regional Office
to Chief, FUS.
Page 98 of 137
4.10. Conduct detailed
Chief/Staff, FUS,
review/evaluation of None 2 days
Regional Office
application.
4.11. Prepare the
Memorandum Chief/Staff, FUS,
None 4 hours
endorsement for Director, Regional Office
FMB.
the permit and
memorandum to Chief, LPDD,
None 2 hours
Assistant Regional Regional Office
Director for Technical
Services (ARD, TS)
the permit and
memorandum for the ARD, TS,
None 2 hours
Regional Executive Regional Office
Director (RED)’s
signature
4.14. Sign/approve the permit
RED,
and memorandum None 1 day
Regional Office
instruction
4.15. Record and release Releasing Clerk,
None 3 days or less
Memorandum for FMB. Regional Office
FOREST MANAGEMENT BUREAU (FMB)
4.16. Receive and record the
PLTP/SPLTP application
papers and documentary Unit Chief
None 15 min.
requirements referred to Records Unit – FMB
FMB Director for
appropriate action.
4.17. Receive and record the Director
None 1 hour
same for the Director’s FMB
Page 99 of 137
instruction to the Chief of
Forest Resources
Management Division
(FRMD).
4.18. Receive and assign the
documents to Forest Division Chief
Resource-Use and Forest Resources
None 1 hour
Assessment Section for Management Division
review and CSW (FRMD) – FMB
formulation.
4.19. Receive and record the
documents. Assign the Section Chief
documents and provides Forest Resource-Use and
None 1 hour
instruction to the Assessment Section (FR-
concerned Action Officer UAS) – FRMD, FMB
of the Section.
4.20. Review and evaluate the
PLTP/SPLTP application
and its attached
documentary
requirements and drafts Action Officer
corresponding action None 7 days FMB
documents (i.e. CSW,
draft PLTP/SPLTP) for
approval of the
Undersecretary for Field
Operations.
4.21. Review the draft action
Section Chief
documents and affix None 1 hour
FR-UAS – FRMD, FMB
initial if found in order.
Division Chief
FRMD – FMB
Page 100 of 137

Assistant Director
FMB
4.24. Review and affix
signature on the
Director
Memorandum endorse None 1 hour
FMB
the PLTP/SPLTP for
approval.
4.25. Record the documents
and forward to the
Chief
Receiving Unit, Records None 15 min.
Records Unit, FMB
Management Division,
DENR Central Office.
CENTRAL OFFICE
4.26. Receive documents from
Records Management
Receiving/Releasing
Division (RMD), DENR
Clerk
Central Office, record in
None 1 hour Office of the
logbook and DATS, and
forward to the
Operations (OUFO)
Operations (Usec. FO)
4.27. Receive the Tree Cutting
Permit /Track/Accept IEC Officer/
Document from Records None 1 hour Messenger
Division and records the OUFO
document in the logbook.
4.28. Review the Tree Cutting
Permit.* Chief of Staff
None
OUFO
5 days
4.29. Sign the Tree Cutting
Permit None Undersecretary for FO
Page 101 of 137

4.30. Seal/date the Tree
Cutting Permit and Messenger/
Track/Release the Technical Support
None
documents to FMB for Specialist
releasing. OUFO
FOREST MANAGEMENT BUREAU (FMB)
4.31. Receive the approved
permit from DENR
Records Management
Division for numbering 30 min.
and releases to the
Chief
applicant /proponent. None + 2 days travel
Records Unit, FMB
time to
Original copy - Applicant Regional Office
Copy 1 - Regional Office
Copy 2 - PENRO
Copy 3 - CENRO
CENRO SUB-TOTAL Php 86.00 13 days, 7 hours & 30 min.
PENRO SUB-TOTAL None 3 days & 5 hours
REGIONAL OFFICE SUB-TOTAL None 7 days & 1 hour & 30 min.
FMB SUB-TOTAL None 10 days
CENTRAL OFFICE SUB-TOTAL None 5 days & 2 hours
TOTAL Php 86.00 40 days
*The approval of the Tree Cutting Permit may take longer than the expected processing time if complex issues were
identified in the course of the processing. The Undersecretary for Field Operations, Assistant Secretaries for Field
Operations and/or the Forest Management Bureau may, from time to time, conduct inquiries, research or consultations in
relation to the application/request.
Page 102 of 137

Lands Sector
(External Services)
Page 103 of 137

CITIZEN’S CHARTER NO. RO-L-01. ISSUANCE OF CERTIFICATION OF LAND STATUS AND/OR
CERTIFICATION OF SURVEY CLAIMANT
This Certification is being issued based from the land records/status and projection in the land classification map for
alienability or disposability of the land being applied for. The requesting party may also request for the Certification of Survey
Claimant for additional fee. This Certification does not construe ownership and is for reference only.
Classification: Highly Technical
Who may avail: Banks, Corporations, Private Associations e.g. Surveying Firms; Realtors’/Developers’
Corporations, Land Owners, LGUs, DPWH, Philippine Port Authority, Department of
Tourism, DepEd and other stakeholders
1. Request Form (1 original, 1 duplicate copy) CENRO Records Office or Public Assistance Desk
2. Any document showing the identity of the lot (1 End-user or Assessor’s Office
photocopy)
3. Sketch Plan with Complete Technical Description (1 Geodetic Engineer
original)
1. File application 1. Receive the request,
with complete record in logbook and/or
supporting Document Tracking
documents to the System, and forward to
CENRO Receiving Records Unit. Receiving/Releasing Clerk
None 15 min.
Area/Records CENRO Records Unit
Unit.
Page 104 of 137

1.1. Receive documents,
and check the lot status
in the Land
Administration and Records Officer
None 15 min.
Management System CENRO Records Unit
(LAMS), allocation book
or index card. Forward
to Technical Staff.
1.2. Receive request and
prepare Order of
Technical Staff
Payment and forward
None 15 min. Regulation and Permitting
the same to client.
Section (RPS)
2. Receive Order of 2. Receive payment and Php 20.00/lot

Payment and pay issue and photocopy + Php 10.00/
corresponding fee. Official Receipt. additional lot
Pay additional fee Certification
if the request Fee of Status
includes
Certification of Php 30.00
Survey Claimant. Documentary
Stamp Bill Collector
30 min.
Cashier
Additional if for
Certificate of
Survey
Claimant:
Php 20.00/lot
+ Php 10.00/
additional lot
Page 105 of 137

Certification
Fee of Survey
Claimant
3. Receive Official 3. Receive copy of official
Receipt and receipt.
forward the same
to Technical Staff, Verify and project the lot,
RPS. and prepare and sign the
Certification.
(*If area falls within

boundary line of
Timberland and A&D, 1 day
near rivers, creeks and (without issue)
Technical Staff
shoreline, and other None
RPS
special cases). 4 days
(if with issue*)
Conduct actual ground
verification, plot
coordinates in map, and
prepare and sign report.
Forward the Certification

and supporting
documents, if any, to
Chief, RPS.
sign the Certification
and forward to CENR Chief
None 30 min.
Officer. RPS
Page 106 of 137

3.2. Receive, review, sign
and approve the
Certification. None 1 hour CENR Officer
3.3. Record and release Receiving/Releasing Clerk

documents. None 20 min.
CENRO Records Unit
4. Receive the
Certification.
Php 50.00+
depending on
1 day, 3 hours & 5 min. –
TOTAL: the number of
lot/s and kind of
Certification
Page 107 of 137

CITIZEN’S CHARTER NO. RO-L-02. ISSUANCE OF SURVEY AUTHORITY
This document is an authority given to private Geodetic Engineers (GEs) for the survey of public lands.
Who may avail: Private Geodetic Engineers and Land owners
1a. Duly accomplished Letter-Request Form from the land owner Land Owner/Geodetic Engineer
requesting for survey authority and authorizing certain private GE
to conduct the survey (1 original) or
1b. Duly accomplished Letter-Request Form from the GE on Land Owner/Geodetic Engineer
behalf of his/her client (1 original)
2. Any proof of claim or acquisition of the property Land Owner/LGU
 Latest, Updated Tax declaration for the last year (1 Assessor's Office
certified copy)
 Deed of Sale (1 photocopy with accompanying Original Land Owner
Copy)
 Extra Judicial Settlement (1 original) Land Owner, Private Lawyer, Public Attorney’s
Office, or LGU
 Waiver of Rights (1 original) Land Owner
 Other documents Land Owner
*Note: DENR may request for additional documents or combination of documents mentioned above depending on the
situation of the application/request
3. Survey Authority form duly signed by the applicant and private Concerned CENR Office
Geodetic Engineer (1 original, 1 duplicate copy)
4. Scheme of subdivision from GE (1 photocopy) Geodetic Engineer
5. Certification from the Regional Trial Court concerned that there Regional Trial Court having Jurisdiction
is no pending land registration case involving the parcel being
applied for (1 original)
Page 108 of 137

6. Certification from barangay that there is no record of claims Office of the Barangay Captain having Jurisdiction
and conflict (1 original, 1 duplicate)
7. Copy of Approved Survey Plan with Technical Description (if Geodetic Engineer, Land Owner, or Concerned
with previously approved surveys) (1 blueprint copy) DENR Regional Office
8. Certification of status of land from LRA (if the municipality is Land Registration Authority (LRA) Central Office,
under cadastral proceedings or if there is an old survey) (Private Quezon City
Survey) (1 original, 1 duplicate copy)
1. Submit Letter 1. Check completeness of
Request to the supporting documents
CENR Office with based on the checklist, Records Officer
complete and receive and enter into None 1 hour
CENRO Records Unit
supporting the record book. Forward
requirements to RPS
1.1. Receive request.
Prepare Order of Technical Staff
Payment and forward None 40 min. Regulation and Permitting
the same to client Section (RPS)
2. Receive Order of 2. Accept payment, issue
Payment and pay Official Receipt (OR) to >Php 200.00
Bill collector
corresponding the applicant Field Inspection 10 min.
Cashier
fees Deposit*
3. Receive OR 3. Photocopy and attach OR
in the request, and record
OR number in the Survey Technical Staff
None 15 min.
Authority form. Forward to RPS
Chief, RPS.
Page 109 of 137

3.1. Receive request, and
assign Land
Management Inspector Chief
(LMI)/Deputized Public None 15 min.
RPS
Land Inspector (DPLI)
3.2. Conduct field

investigation, prepare 3 days or more
and submit depending on
Investigation report LMI/DPLI
None the location
with recommendation, RPS
and size of the
and forward the same area
to Chief, RPS

request, report, and
affix signature in the Chief
None 30 min.
Survey Authority, and RPS
forward to CENRO
3.4. Review documents/

reports, and approve
and sign Survey
None 30 min. CENR Officer
Authority, and forward
to CENRO Records for
releasing
3.5. Assign control number
on Survey Authority Records Officer
and enters into the None 30 min.
CENRO Records Unit
record book
Page 110 of 137

3.6. Release Survey
Authority to client/GE Records Officer
None 15 min.
CENRO Records Unit
4. Receive Survey
Authority, sign in
the duplicate copy,
and forward the
same to the
Records Officer for
filing
TOTAL: Php 200.00 + or more depending on the location
and size of the area
Computation:
*Field Inspection Deposit = (11 x H) + (1 x K) + 110
where
H = area in hectares per survey plan; a fraction of a hectare is considered one hectare
K = road network distance in kilometers of the survey site from the provincial district office or the official station of
inspector
Page 111 of 137

CITIZEN’S CHARTER NO. RO-L-03. APPLICATION FOR FREE PATENT (AGRICULTURAL)
Free Patent Application is a mode of acquiring ownership of a certain parcel of alienable and disposable land.
Office or Division: DENR CENR Offices to PENR Offices
Who may avail: All natural born Filipino and with dual citizenship Filipino
1. Duly accomplished Free Patent Application and prescribed forms (1 Concerned CENR Office
original)
2. Any document showing identity of land and claims of ownership Land Owner/LGU
 Tax declaration (1 certified copy) Assessor's Office
 Deed of Sale (1 photocopy, present original copy) Land Owner, Notary Public, or LGU
 Extra Judicial Settlement (1 photocopy) Land Owner, Notary Public, or LGU
 Waiver of Rights (1 photocopy) Land Owner, Notary Public, or LGU
3. Certification from the Municipal Circuit/Regional Trial Court Land Owner, or Municipal Circuit/Regional
(MCTC/RTC) concerned that there is no pending land registration Trial Court (MCTC/RTC) having Jurisdiction
case involving the parcel being applied for (1 original, 1 photocopy)
4. Approved Survey Plan with Technical Description/Form V37 (if Concerned CENR Office
covered with isolated survey) (1 certified copy)
5. Certification of status of land from LRA, if the municipality is under Land Registration Authority (LRA) Central
cadastral proceedings or if there is an old survey (Private and Original Office, Quezon City
Survey) (1 photocopy)
6. Certification that the land applied for is alienable and disposable (1 Concerned CENR Office
7. Documentary Stamp (4 pieces) BIR, Post Office, DENR
CENRO
1. Submit 1. Check completeness of LMO I
accomplished application. If found in None 3 hours RPS
Application Form order, register, allocate,
Page 112 of 137

to the CENR index and assign Staff
Office with application number. Scan, CENRO Records Unit
complete encode and upload
supporting records in LAMS.
requirements
Staff
Payment and forward None 30 min.
CENRO Records Unit
the same to client
Payment and pay Official Receipt (OR) to Php 50.00 Bill collector
30 min.
corresponding the applicant Application Fee Cashier
fees
3. Receive (OR) and 3. Accept OR, indicate OR
forward the same number, amount paid, and
Staff
to Records date in the application None 1 hour
CENRO Records Unit
Unit/Section form and forward the
application to Chief, RPS
3.1. Review application.
Assign Land
Management Inspector
Chief
(LMI)/Deputized Public None 3 hours
RPS
for
inspection/investigation
3.2. Prepare posting of
notices at the
barangay, municipal, LMI/DPLI
None 2 days
or provincial hall where CENR Officer
the property is
situated.
3.3. Travel to the barangay,
municipality or None 2 days LMI/DPLI
province.
Page 113 of 137

3.4. Posting of Notices in
the Barangay Hall. 30 days
posting of
Simultaneously None Notices LMI/DPLI
conduct investigation (including
on the land being investigation)
applied for.
3.5. Get the signed proof of
posting from the
Barangay fifteen (15)
days after posting, and
None 5 days DPLI/LMI
prepare, sign and
submit investigation
report, and forward to
LMO I
3.6. Screen the carpeta
and prepare
V37/certified lot data LMO I/Cartographer/
computation, Order of Encoder
None 10 days
Award, and Judicial whoever is available
Form, and forward to RPS
Geodetic Engineer
(GE).
3.7. Verify and certify the
correctness of the
GE
Technical Description None 5 days
RPS
RPS
3.8. Do final screening of
carpeta and forward to Chief
None 5 days
CENRO for RPS
recommendation.
Page 114 of 137

3.9. Review and initial file
copy of Patent and
None 3 days CENR Officer
Sign Indorsement to
PENRO for approval.
3.10. Transmit carpeta to 3 days or less
PENRO depending on
Records Officer
None the location of
CENRO Records Unit
the PENR
Office
PENRO
3.11. Receive the carpeta
and forward to Chief, Records Officer
None 4 hours
RPS. Update data in PENRO Records Section
LAMS, if applicable.
the carpeta, and
Chief
forward to Chief, None 1 day
RPS
Technical Services
Division (TSD).
3.13. Do the final review of
carpeta, initial file copy
of Free Patent, and
1 day & 4 Chief
forward to PENRO for None
hours TSD
approval of application
and issuance of
Patent.
3.14. Sign Order of Approval
and Free Patent.
Forward to PENRO None 2 days PENR Officer
Records for
numbering.
3.15. Assign Patent Number/ Records Officer/Staff
None 2 days
Indexing, prepare PENRO Records Section
Page 115 of 137

transmittal letter and
forward to PENRO for
signature.
3.16. Sign transmittal letter
and forward to PENRO
records for transmittal PENR Officer
to Registry of Deeds
(ROD).
3.17. Scan the order of
Approval, signed Free
Patent and transmittal
letter.
Upload to Land
Liaison Officer
Administration and None 5 days
Management System
(LAMS).
Transmit documents to
ROD, and copy furnish
the client.
66 days (+ up to 32 additional processing
days due extreme case where corrections
or revisions on the details of the patentee
CENRO SUB-TOTAL Php 50.00
needs to be done or when the signatories
are suddenly replaced which will result into
further review)
PENRO SUB-TOTAL None 12 days
Php 50.00
TOTAL: + Transfer fee 110 days maximum

of Php 10.00 per
hectare but not
Page 116 of 137

less than Php
100.00, if
applicable
Note:
 Transfer fee shall be paid when the lot is transferred during the processing of the application. The fee shall be paid
based on where the application is being processed during the transfer i.e. CENR or PENR Office.
This service is under the following laws:

 Commonwealth Act No. 141 or the “Public Land Act” (1936)
 Republic Act No. 782 or the “An Act to Grant Free Patents to Occupants of Public Agricultural Land since or prior to
July Fourth, Nineteen Hundred and Forty-Five” (1952)
 Republic Act No. 11231 or the “Agricultural Free Patent Reform Act” (2018)
*processing time is aligned with the realities in the field as considered in the 125 processing days for
Residential Free patent
Page 117 of 137

CITIZEN’S CHARTER NO. RO-L-04. APPLICATION FOR FREE PATENT (RESIDENTIAL)
Free Patent Application is a mode of acquiring ownership of a certain parcel of alienable and disposable land.
Office or Division: DENR CENR Offices to PENR Offices
Who may avail: All natural born and naturalized Filipino
8. Duly accomplished Free Patent Application and prescribed forms (1 Concerned CENR Office
original)
9. Any document showing identity of land and claims of ownership Land Owner/LGU
 Tax declaration (1 certified copy) Assessor's Office
 Deed of Sale (1 photocopy, present original copy) Land Owner, Notary Public, or LGU
 Extra Judicial Settlement (1 photocopy) Land Owner, Notary Public, or LGU
 Waiver of Rights (1 photocopy) Land Owner, Notary Public, or LGU
10. Certification from the Municipal Circuit/Regional Trial Court Land Owner, or Municipal Circuit/Regional
(MCTC/RTC) concerned that there is no pending land registration Trial Court (MCTC/RTC) having Jurisdiction
case involving the parcel being applied for (1 original, 1 photocopy)
11. Approved Survey Plan with Technical Description/Form V37 (if Concerned CENR Office
covered with isolated survey) (1 certified copy)
12. Certification of status of land from LRA, if the municipality is under Land Registration Authority (LRA) Central
cadastral proceedings or if there is an old survey (Private and Original Office, Quezon City
Survey) (1 photocopy)
13. Certification that the land applied for is alienable and disposable (1 Concerned CENR Office
14. Documentary Stamp (4 pieces) BIR, Post Office, DENR
15. Certification from LGU that the area applied for is zoned as LGU
Residential (1 original), or approved CLUP, if applicable (1 photocopy)
16. Latest photograph of land and house (preferably geo-tagged) Land owner
Page 118 of 137

CENRO
2. Submit 4. Check completeness of
accomplished application. If found in
LMO I
Application Form order, register, allocate,
RPS
to the CENR index and assign
None 3 hours
Office with application number. Scan,
Staff
complete encode and upload
CENRO Records Unit
supporting records in LAMS.
requirements
Staff
Payment and forward None 30 min.
CENRO Records Unit
the same to client
Payment and pay Official Receipt (OR) to Php 50.00 Bill collector
30 min.
corresponding the applicant Application Fee Cashier
fees
6. Receive (OR) and 5. Accept OR, indicate OR
forward the same number, amount paid, and
Staff
to Records date in the application None 1 hour
CENRO Records Unit
Unit/Section form and forward the
application to Chief, RPS
5.1. Review application.
Assign Land
Management Inspector
Chief
(LMI)/Deputized Public None 3 hours
RPS
for
inspection/investigation
5.2. Prepare posting of
1 day
notices at the LMI/DPLI
None
barangay, municipal, CENR Officer
or provincial hall where
Page 119 of 137

the property is
situated.
5.3. Travel to the barangay,
municipality or None 2 days LMI/DPLI
province.
5.4. Posting of Notices in
the Barangay Hall.
None 20 days LMI/DPLI
5.5. Get the signed proof of

posting from the
None 3 days DPLI/LMI
Barangay fifteen (15)
days after posting.
5.6. Conduct investigation
on the land being
applied for. Prepare,
None 30 days LMI/DPLI
sign and submit
investigation report,
and forward to LMO I.
5.7. Screen the carpeta
and prepare
V37/certified lot data LMO I/Cartographer/
computation, Order of Encoder
None 10 days
Award, and Judicial whoever is available
Form, and forward to RPS
Geodetic Engineer
(GE).
5.8. Verify and certify the
correctness of the
GE
Technical Description None 5 days
RPS
RPS
Page 120 of 137

5.9. Do final screening of
carpeta and forward to Chief
None 5 days
CENRO for RPS
recommendation.
5.10. Review and initial file
copy of Patent and
None 3 days CENR Officer
Sign Indorsement to
PENRO for approval.
5.11. Transmit carpeta to 3 days or less
PENRO depending on
Records Officer
None the location of
CENRO Records Unit
the PENR
Office
PENRO
5.12. Receive the carpeta
and forward to Chief, Records Officer
None 2 hours
RPS. Update data in PENRO Records Section
LAMS, if applicable.
the carpeta, and
Chief
forward to Chief, None 2 hours
RPS
Technical Services
Division (TSD).
5.14. Do the final review of
carpeta, initial file copy
of Free Patent, and
Chief
forward to PENRO for None 2 days
TSD
approval of application
and issuance of
Patent.
5.15. Review and sign Order
of Approval and Free None 2 days PENR Officer
Patent. Forward to
Page 121 of 137

PENRO Records for
numbering.
5.16. Assign Patent Number/
Indexing, prepare
Records Officer/Staff
transmittal letter and None
forward to PENRO for
signature.
2 hours
5.17. Sign transmittal letter
and forward to PENRO
records for transmittal PENR Officer
to Registry of Deeds
(ROD).
5.18. Scan the order of
Approval, signed Free
Patent and transmittal
letter.
Upload to Land
Liaison Officer
Administration and None 5 days
Management System
(LAMS).
Transmit documents to
ROD, and copy furnish
the client.
83 days (+ up to 32 additional processing
days due extreme case were corrections or
revisions on the details of the patentee
CENRO SUB-TOTAL Php 50.00
needs to be done or when the signatories
are suddenly replaced which will result into
further review)
PENRO SUB-TOTAL None 10 working days
TOTAL: Php 50.00 125 days maximum
Page 122 of 137

+ Transfer fee
of Php 1,000.00
for lands not
exceeding 1,000
sq. m., if
applicable
This service is under the following laws:

 Republic Act No. 10023 or “An Act Authorizing the Issuance of Free Patents to Residential Lands” (2009)
Notes:
 Transfer fee shall be paid when the lot is transferred during the processing of the application. The fee shall be paid
based on where the application is being processed during the transfer i.e. CENR or PENR Office.
 One (1) application per applicant for Residential Free Patent.
 The maximum area for the application of Residential Free Patent is:
o 200 sq. m. for highly urbanized cities
o 500 sq. m. for other cities
o 750 sq. m. for first to second class municipalities
o 1,000 sq. m. for third and below/all others.
 Per RA No. 10023, the CENR Office is allowed a maximum of 120 calendar days to process the application of
RFPA, while the PENR Officer is allowed a maximum of five (5) working days to do the same.
Page 123 of 137

VI. FEEDBACK AND COMPLAINTS
FEEDBACK AND COMPLAINTS MECHANISM

How to send a 1. Get a copy of the Client Satisfaction Survey (CSR)
feedback? Form.
2. Answer the CSR Form.
3. Check the Feedback and/or Commendation portion of
the CSR Form.
4. Drop it in the designated drop box in front of the Public
Assistance Unit Office.
How feedback is Every Friday, the Public Assistance Officer shall open the
processed? drop box, and compile and record all feedback submitted.
Feedback requiring answers shall be forwarded to the

relevant offices and where they are required to answer
within three (3) days upon receipt of the feedback.
The answer of the concern office shall be then relayed to

the client.
For inquiries and follow-ups, clients may contact the

following telephone number and email address:
[email protected]
8926 5595
Louise Andrea Gonzales (Public Assistance Unit)
8927 6336
Julie Gorospe Ibuan
Stakeholder Management and Conflict Resolution Division
How to file complaints? 1. Get a copy of the Client Satisfaction Survey (CSR)
Form.
2. Answer the CSR Form.
3. Check the Complaint portion of the CSR Form.
4. Drop the CSR Form at the designated drop box in front
of the Public Assistance Unit Office.
5. Complaints can also be filed via telephone. Make sure
to provide the following information:
 Name of person being complained

 Incident
 Evidence
Page 124 of 137

How complaints are The Public Assistance Officer (PAO) shall open the
processed? complaints drop box on a weekly basis and evaluate each
complaint. The complaints shall be classified according to
gravity:
 Minor
 Moderate
 Very Grave
Upon evaluation, and approval of the SMCRD Chief, the

PAO shall forward the complaint to the relevant office for
their appropriate action. The minor complaint shall be
submitted to SMCRD; moderate to Office of the Assistant
Secretary for HRDS; and very grave complaint to the
Office of the Secretary.
Contact Information of Ground Floor HPGV Building (Formerly Accelerando),
Anti-Red Tape Authority 395 Senator Gil J. Puyat Avenue, 1200 Makati City
(ARTA) Hotline: 1-ARTA (1-2782)
Contact No.: (02) 478-5091, 478-5099
Email: [email protected]
Web: http://arta.gov.ph/pages/complaintform.php
Contact Information of Bahay Ugnayan, J.P. Laurel Street Malacañang, Manila

Presidential Complaint Hotline:8888
Center (PCC) Contact No. (02)736 8621, 736 8645, 736 8603, 736
8629, 736 8621
Web: https://op-proper.gov.ph/presidential-action-center/
Contact Information of Text: 0908 881 6565

Contact Center ng Contact No.: 1-6565 (Php 5.00 + VAT per call anywhere in
Bayan (CCB) the Philippines via PLDT landlines)
Web: http://contactcenterngbayan.gov.ph/contact-us
Contact Center of the Ombudsman Building, Agham Road, North Triangle,

Office of the Diliman, Quezon City
Ombudsman (OMB) Contact No.: (02) 9262-OMB (662)
Text Hotline: 0926 6994 703
Lifestyle Check: (02) 927-4102, 927-2404
Trunkline: (02) 479-7300
Page 125 of 137

VII. LIST OF OFFICES
OFFICE OFFICE ADDRESS CONTACT DETAILS

DENR Central Office Visayas Avenue, Diliman, Quezon City Tel. No. 926 3011,920 4301; Trunkline No.
929 6626 local 2258; IP Phone Trunkline No.
249 3367, 248 3367 local 1104, 1105
DENR National Capital National Ecology Center, East Avenue, (02) 434 0119; 373 3433; 426 3846; IP
Region (NCR) Quezon City Phone Trunkline 755 3330 local 3200, 3201,
3215
DENR Cordillera Pacdal, Baguio City (074) 442 4531; 442 6107; 09193350973;
Administrative Region 09279847345
(CAR)
PENRO Abra Casamata Hills, Bangued, Abra 0949 158 1283
PENRO Apayao San Isidro, Luna, Apayao 0977 814 0028
PENRO Benguet Wangal, La Trinidad, Benguet (074) 422 7445
PENRO Ifugao Bannit, Payawan, Lamut, Ifugao 0995 463 1444
PENRO Kalinga Bulanao, Tabuk, Kalinga 0999 417 1242
PENRO Mountain Province Bontoc, Mountain Province 0918 631 5921
CENRO Bangued Casamata Hill, Bangued, Abra 0905 582 3686
CENRO Lagangilang Lagangilang, Abra 0917 983 5465
CENRO Calanasan Poblacion Calanasan, Apayao [email protected]
CENRO Conner Brgy. Buluan, Conner, Apayao 0915 334 5293
CENRO Baguio City DENR Compound, Pacdal Baguio City 0918 925 5379
CENRO Buguias Abatan, Buguias, Benguet 0919 205 6468
CENRO Alfonso Lista Purok 03, Potia, Alfonso Lista Ifugao 0999 576 4645
CENRO Lamut Bannit, Payawan, Lamut, Ifugao 0929 618 8877
CENRO Pinukpuk Pinukpuk Junction, Kalinga 0918 483 1302
CENRO Tabuk Magsaysay, Tabuk, Kalinga 0949 165 1831
CENRO Paracelis Paracelis, Mountain Province 0919 310 6959
CENRO Sabangan Sabangan, Mountain Province 0998 992 1734
Page 126 of 137

DENR Region I Government Center, Brgy. Sevilla, City (072) 242 0704; 242 5342; 607 8344
of San Fernando, La Union
PENRO Ilocos Norte PFDPIN Bldg., Laoag City, Ilocos Norte (077) 772 0254
PENRO Ilocos Sur Gobernor Reyes Street Vigan City, (077) 674 0549
Ilocos Sur
PENRO La Union Government Center, Sevilla City of San (072) 242 3780
Fernando, La Union
PENRO Pangasinan DENR Compound, AB Fernandez West, (075) 523 7447
Dagupan City, Pangasinan
CENRO Bangui Brgy. Manayon, Bangui, Ilocos Norte (077) 600 3661
CENRO Laoag City Brgy. Barrit, Laoag City, Ilocos Norte (077) 772 0970
CENRO Tagudin CENRO Tagudin, Ilocos Sur 0915 287 7084
CENRO Bantay (Vigan City) Gomez St., Vigan, Ilocos Sur (077) 674 0549
CENRO Alaminos Pob. Alaminos City, Pangasinan (075) 632 3174; 552 7020
CENRO Dagupan City Bonuan, Tondaligan, Dagupan City, (075) 529 2823; 529 2824
Pangasinan
CENRO Urdaneta Brgy. Anonas West, Urdaneta City, (075) 696 1065
Pangasinan
DENR Region II 14 Dalan Na Pagayaya Corner (078) 304 8049; 304 7563; 304 8036; 304
Angicacua, Regional Government 1648
Center, Carig Sur Tuguegarao City
PENRO Batanes San Antonio, Basco, Batanes 0917 504 7757; [email protected]
PENRO Cagayan Nursery Compound, San Gabriel, (078) 846 7209
Tuguegarao City
PENRO Isabela National Highway, Ilagan, Isabela (078) 622 3936
PENRO Nueva Vizcaya Capitol Compound, Bayombong Nueva (078) 321 2084
Vizcaya
PENRO Quirino Andres Bonifacio, Diffun, Quirino (078) 694 7084
CENRO Alcala KM 512 Maharlika Highway Baybayog, (078) 822 8562
Alcala, Cagayan
CENRO Aparri Punta, Aparri Cagayan 0906 577 1213; [email protected]
CENRO Sanchez Mira Centro 02, Sanchez Mira, Cagayan (078) 822 9354
Page 127 of 137

CENRO Solana Lannig, Solana, Cagayan 0917 4528 453; [email protected]
CENRO Cabagan Cansan, Cabagan Isabela (078) 636 3089
CENRO Cauayan Silawit, Cauayan, Isabela (078) 652 2203
CENRO Naguillan San Manuel, Naguillan, Isabela 0915 0020 429; [email protected]
CENRO Palanan Centro West, Palanan, Isabela 0997 8936 900; [email protected]
CENRO San Isidro Ramos East, San Isidro Isabela (078) 682.7579
CENRO Aritao Brgy. Banganan, Aritao Nueva Vizcay (078) 299 1145
CENRO Dupax Dupax del Norte, Nueva Vizcaya (078) 808 1094
CENRO Diffun Andres Bonifacio, Diffun, Quirino (078) 694 7084
CENRO Nagtipunan Brgy. Dipantan, Nagtipunan, Quirino 0997 3384 274; 0927 5269 198;
[email protected]
DENR Region III DENR Region III, Diosdado P. (045) 455 3648; 455 3648; 455 3649
Macapagal Government Center,
Maimpis, City of San Fernando,
Pampanga
PENRO Aurora Brgy. Pingit, Baler, Aurora 0998 998 1840
PENRO Bataan Government Center Alauli, Pilar Bataan (047) 633 5406; 0995 662 9662
PENRO Bulacan Citta di Oro Subd. Sta Rita, Guiguinto, (044) 794 7090; 662 6900; 0939 939 3057;
Bulacan 0919 321 8387
PENRO Nueva Ecija Brgy. Singalat, Palayan City, Nueva (044) 940 1973; 940 1974; 0999 821 5550
Ecija
PENRO Pampanga San Antonio, Guagua Pampanga, City (045) 496 6964; (045) 436-5779; 0917 558
of San Fernando, Pampanga 3490
PENRO Tarlac Mac Arthur Highway Brgy. Paraiso, (045) 982 8486; 985 3486; 0939 939 9057
Tarlac City
PENRO Zambales Bo. Balili, Brgy. Palanginan, Iba (047) 811 1339; 821 1294; 0995 453 6747
Zambales
CENRO Casiguran Brgy. Caragsacan, Casiguran Aurora [email protected]
CENRO Dingalan Brgy. Tanauan, Dingalan, Aurora 0928 185 0805
CENRO Bagac Binukawan Bagac Bataan 0918 343 5297
CENRO Dinalupihan Roosevelt, Dinalupihan Bataan (047) 633 1405; 237-6639; 0932 363 4815
Page 128 of 137

CENRO Baliuag (San Rafael) Pagala, Baliwag, Bulacan (044) 764 6057
CENRO Guiguinto (Tabang) Sta Cruz, Guiguinto, Bulacan (044) 794 0152; 0966 756 1048
CENRO Cabanatuan City City Hall Compound, Kapt. Pepe (044) 940 5695; 411 1496; 0915 772 5897
Cabanatuan City Nueva Ecija
CENRO Muñoz Poblacion West Science City of Muñoz (044) 456 0712; 0918 965 1042
Nueva Ecija
CENRO Camiling TAU Compound Malacampa, Camiling, (045) 491 5736; 0918 920 0246
Tarlac
CENRO Capas (Tarlac City) Cut-Cut 1st Capas, Tarlac (045) 324 0016; (045) 982-6377; 0998 998
1840
CENRO Masinloc Brgy. Sta. Rita, Masinloc, Zambales (047) 821-1294; 0917 959 9144
CENRO Olongapo City Upper Kalaklan, Olongapo City (047) 224 2669; 0932 363 4815
DENR Region IV-A Mayapa Main Road Brgy. Mayapa, (049) 502 1141
(CALABARZON) Calamba City, Laguna
PENRO Batangas 4915 Solomon Road, Sitio Hospital, (043) 723 4399
Brgy. Kumintang Ibaba, Batangas City
PENRO Cavite Brgy. Gregorio, Trece Martires City, [email protected]
Cavite
PENRO Laguna Brgy. Lalakay, Los Baños, Laguna (049) 536 5889
PENRO Quezon Brgy. Iyam, Lucena City, Quezon (042) 373 5524
PENRO Rizal RPJ Compound, Brgy. Dolores, Taytay (042) 925 0791
Rizal
CENRO Lipa City (Batangas The OLAN's Place, Brgy. Marawoy, Lipa (043) 723 4084
City) City
CENRO Calaca Vizconde St., Pob. 4 Calaca, Batangas (043) 424 0162
CENRO Sta. Cruz Sitio Maunawain, Brgy. Duhat, Sta Cruz (049) 536 8903
CENRO Calauag Brgy. Sabang 2, Calauag Quezon (042) 301 7084
CENRO Catanauan Brgy. Poblacion 9, Catanauan, Quezon (042) 315 8236
CENRO Pagbilao Brgy. Talipan, Pagbilao Quezon (042) 710 2815
CENRO Real Brgy. Poblacion I, Real Quezon (042) 536 6093
Page 129 of 137

DENR Region IV-B DENR by the Bay, 1515 L&S Bldg., (02) 405 00046; 248 3367; 248 3468; 248
(MIMAROPA) Roxas Blvd., Manila 3367
PENRO Marinduque Provincial Capitol Compound, (042) 332 1490; 332 0727
Bangbangalon Boac, Marinduque
PENRO Mindoro Occidental PENRO Mamburao, Occidental (043) 711 0140
Mindoro, Capitol West Road, Brgy.
Payompon, Mamburao, Occidental
Mindoro
PENRO Mindoro Oriental Brgy. Suqui, Calapan, Oriental Mindoro (043) 288 30 06; 0917 874 1957
PENRO Palawan Poblacion, Coron, Palawan (048) 433 56 38; 433 87 91
PENRO Romblon Tabing dagat Odiongan, Romblon (042) 569 5032; 567 5030
CENRO Sablayan Brgy. Poblacion Sablayan, Occidental (043) 711 1694; 0917 715 4489
Mindoro
CENRO San Jose Brgy. Labangan, Poblacion, San Jose 0905 667 6736
Occidental Mindoro
CENRO Roxas, Mindoro Brgy. San Mariano Roxas, Oriental 0977 802 2406
Oriental Mindoro
CENRO Socorro Brgy. Pasi Socorro, Oriental Mindoro (043) 288 1238; 288 55 17
CENRO Brooke's Point Poblacion Brooke's Point, Palawan 0919 392 3222
CENRO Coron Poblacion Coron, Palawan 0977 849 5520; 0905 422 5868; 0998 484
5076
CENRO Puerto Princesa City Brgy. Sta. Monica, Puerto Princesa City (048) 433 0660
CENRO Quezon Poblacion Quezon, Palawan 0908 881 0920
CENRO Roxas, Palawan Brgy. III Poblacion, Roxas, Palawan (048) 697 1919; 0920 582 2772
CENRO Taytay Poblacion Taytay, Palawan 0926 793 6194
DENR Region V Reg'l. Center Site, Rawis, Legazpi City (052) 482 0691; 482 0269; 481 1542
PENRO Albay Lapu-Lapu St., Legazpi City (052) 480 7295
PENRO Camarines Norte Dogongan, Daet, Camarines Norte (054) 440 0727
PENRO Camarines Sur Panganiban Drive, Naga City, (054) 472 8252
Camarines Sur
PENRO Catanduanes San Isidro Village, Virac, Catanduanes (052) 811 4044
Page 130 of 137

PENRO Masbate Airport Road, Masbate City (056) 333 3393
PENRO Sorsogon Flores St., Burabod, Sorsogon City (056) 421 5545
CENRO Guinobatan BUCAF Compound, Guinobatan, Albay (052) 484 6252
CENRO Iriga City San Francisco, Iriga City (054) 456 09 01
CENRO Sipocot Sipocot, Camarines Sur (054) 450 6044
CENRO Goa La Purisima St., Goa, Camarines Sur (054) 453 1594; 453 1383
CENRO Masbate City (Mobo) Mobo, Masbate City (056) 588 0532
CENRO San Jacinto San Jacinto, Masbate City (056) 533 6104
DENR Region VI Pepita Aquino Street, Port Area, Iloilo (033) 503 3910; 503 3314; 503 4687
City
PENRO Aklan Bliss Site, Kalibo, Aklan (036) 268 4102
PENRO Antique Binirayan Hills, San Jose, Antique (036) 540 8018
PENRO Capiz Primier de Mayo St. Roxas City, Capiz (036) 621 6069
PENRO Guimaras San Miguel, Jordan, Guimaras (033) 581 2991
PENRO Iloilo City FMS Compound, Parola, Port Area, (033) 338 0690
Iloilo City
PENRO Negros Occidental Brgy. 39, Bacolod City (034) 435 7411
CENRO Boracay Brgy. Manoc-manoc, Boracay, Malay (034) 289 1361
Aklan
CENRO Mabusao Mambusao Government and Business (036) 651 9067
Center, Villareal Highway, Poblacion
Proper, Mambusao Capiz
CENRO Culasi Centro Poblacion, Culasi, Antique (036) 277 8125
CENRO Belison (San Jose) Poblacion, Belison, Antique (036) 540 7294
CENRO Barotac Nuevo Brgy. Tabucan, Barotac Nuevo, iloilo (033) 361 2778
CENRO Guimbal (Iloilo City) Brgy. Guibongan, Miag-ao, Iloilo (033) 315 2340
CENRO Sara San Nicolas, San Dionisio, Iloilo (033) 396 3201
CENRO Bago City (San Bantayan Park, Brgy. Poblacion, Bago (034) 445 8433
Carlos City/Bacolod City) City Negros Occidental
CENRO Cadiz City Brgy. Mabini, Cadiz City (034) 476 4036
Page 131 of 137

CENRO Kabankalan City Zayco Subd., Kabankalan City, Negros (034) 746 7722
Occ.
DENR Region VII 2nd Floor, Administrative Bldg., DENR- (032) 346 9612; 414 4116; 414 7203
7, Sudlon, Lahug, Cebu City
PENRO Bohol Upper De La Paz, Cortes, Bohol (032) 416 0147
PENRO Cebu Greenplains Sub. Banilad Mandaue City (032) 236 5732
PENRO Siquijor Larena Port, Larena, Siquijor (035) 377 2029
PENRO Negros Oriental Larena Drive, Taclobo, Negros Oriental (035) 422 1560
CENRO Tagbilaran City New Capitol Site, Cogon District, (038) 411 2357
Tagbilaran City
CENRO Talibon Brgy. San Jose, Talibon, Bohol (038) 515 0086
CENRO Argao Lamacan, Argao, Cebu (032) 367 7411
CENRO Cebu City Columbian Bldg., V. Sotto St. Pier 3, (032) 253 6733
Cebu City
CENRO Ayungon Brgy. Tiguib, Ayungon, Negros Oriental (035) 404 0829
CENRO Dumaguete City Capitol Site, Dumaguete City (035) 522 0219
DENR Region VIII DENR Regional Office 8, Sto. Niño (053) 832 0825; 832 1887; 832 0630; 832
Extension, Tacloban City 0281
PENRO Biliran Brgy. Larrazabal, Naval, Biliran ( 053) 500 4115
PENRO Eastern Samar Capitol Site Brgy. Alang-alang, (055) 560 9374
Borongan, Eastern Samar
PENRO Leyte Baras, Candahug, Palo, Leyte (053) 832 4283; 323 7485
PENRO Northern Samar UEP Compound, Catarman, N. Samar (055) 251 7117
PENRO Southern Leyte Capitol Compound Site, Brgy. Asuncion (053) 381 2824; 381 2125; 570 8044
Maasim City, S. Leyte
PENRO Western Samar Brgy. Guindapuan, Catbalogan, Samar (055) 543 8122; 251 6220; 543 8954
CENRO Albuera (Ormoc Poblacion, Albuera, Leyte (053) 561 8074
City)
CENRO Baybay Zone 23, Magsaysay St. Baybay City, (053) 335 3644
Leyte
CENRO Palo Government Center, Candahug, Palo (053) 832 4192; 888 1292
Leyte
Page 132 of 137

CENRO Maasin City Capitol Site Brgy. Asuncion, Maasin (053) 328 2125; 381 2824; 570 8607
City, Southern Leyte
CENRO San Juan Brgy. Sto. Niño, San Juan, Southern 0917 631 6473
Leyte
CENRO Borongan Capitol Site Brgy. Alang-alang, [email protected]
Borongan, Eastern Samar
CENRO Dolores Brgy. 10, Dolores, Eastern Samar 0946 138 8838
CENRO Catarman UEP Compound, Catarman, N Samar [email protected]
CENRO Pambujan Brgy. 8, Pambujan, Northern Samar [email protected]
CENRO Sta. Rita (Basey) Brgy. San Juan, Sta Rita, Samar 0917 305 9806
CENRO Catbalogan Brgy. Poblacion, Catbalogan City, (055) 543 8857; 543 9618
Samar
DENR Region IX 2ND Floor, DENR Bldg., Pres. Corazon (062) 945 0870; 945 0913; 945 0908
C. Aquino Regional Government Center,
Balintawak, Pagadian City
PENRO Zamboanga del DENR Bldg., Dipolog City (065) 212 3200
Norte
PENRO Zamboanga del Sur DENR Bldg., Gatas District, Pagadian (062) 214 1455
City
PENRO Zamboanga - DENR Bldg., Ipil, Zamboanga Sibugay (062) 333 5479
Sibugay
CENRO Pinan (Dapitan City) DENR Bldg., Dapitan City (065) 212 5505
CENRO Liloy DENR Bldg. Liloy, Zamboanga del Norte (065) 311 4053
CENRO Manukan (Dipolog) 2ND Floor, DENR Bldg., Pres. Corazon (065) 212 2767
City C. Aquino Regional Government Center,
Balintawak, Pagadian City
CENRO Siocon DENR Bldg. Siocon, Zamboanga del (065) 212 5505
Norte
CENRO Imelda (Buug) DENR Bldg., Buug, Zamboanga (062) 433 8125
Sibugay
CENRO Kabasalan (Ipil) DENR Bldg. Ipil, Zamboanga Sibucay (062) 333 5616
Page 133 of 137

CENRO Guipos DENR Bldg., Guipos, Zamboanga del (062) 211 3523
Sur
CENRO Ramon Magsaysay DENR CENRO Sagun St., Pagadian (062) 215 3019
(Pagadian City) City, Zamboanga del Sur
CENRO Zamboanga City DENR CENRO-WEST, Gen. Vicente (062) 991 2569
Alvares St. Zamboanga City
DENR Region X DENR, Region 10, Macabalan, Cagayan (088) 856 8200; (08822) 72 8322
de Oro City
PENRO Bukidnon Capitol Drive, Malaybalay City, (088) 221 3107; 221 2806; 221 3101
Bukidnon
PENRO Camiguin Lakas Poblascion, Mambajao, Camiguin (088) 387 0040
PENRO Lanao del Norte DENR-X Tubod, Lanao del Norte (063) 227 6070; 341 5611
PENRO Misamis Occidental Capitol Complex, Oroquieta City, (088) 531 11 86
Misamis Occ.
PENRO Misamis Oriental Malasag Heights, Cugman CDO City (088) 855 2318
CENRO Don Carlos DENR-X-B320, Don Carlos, Bukidnon (088) 226 2632
CENRO Valencia Capitol Drive, Valencia City, Bukidnon (088) 813 3306
(Malaybalay)
CENRO Manolo Fortich DENR-X-B340, Manolo Fortich, (088) 778 2495
Bukidnon
CENRO Talakag Landing San Isidro, Talakag, Bukidnon [email protected]
CENRO Iligan City 4th East Ext., Rosario Heights, Tubod, (063) 221 2823; 223 1058
Iligan City, Lanao del Norte
CENRO Kolambugan Kolambugan, Lanao del Norte (063) 355 4431
CENRO Oroquieta Capitol Complex, Oroquieta City, (088) 531 2003
Misamis Occidental
CENRO Ozamis Gango, Ozamis City (088) 521 1252
CENRO Initao Malasag Heights, Cugman Cagayan De (088) 855 2347
Oro City
CENRO Gingoog City Dugenio St., Gingoog City, Misamis (088) 42 7421
Oriental
Page 134 of 137

DENR Region XI Km. 7, Lanang, Davao City (082) 233 2779; 234 5599; 234 0811; 305
4249; 235 1201
PENRO Davao del Norte Km. 55, National Hiway, Tagum City, TF(084) 216 6302
Davao del Norte
PENRO Davao del Sur Capitol Compound, Digos City, Davao (082) 553 2009
del Sur
PENRO Davao Oriental Government Center, Dahican, Mati, (087) 388 3275
Davao Oriental
PENRO Davao Occidental Benjamin Bautista Sr. Training Center, 0917 832 7384
Malita Davao Occidental
PENRO Compostela Valley Prk. 2 Brgy. Poblacion Nabunturan, 0938 853 4918
Comval
CENRO Panabo Km 55 National Highway, Tagum City (084) 823 2011
CENRO New Corella/Tagum Brgy. Magdum, Tagum City (084) 400 6348
City
CENRO Davao City (East) Gov. Chavez St., Davao City (082) 227 8143; 305 9473
CENRO Digos Mabini Super Highway, Digos City (082) 553 8758
CENRO Malalag Malalag, Davao del Sur (082) 272 0244
CENRO Baganga Lambajon, Baganga, Davao Oriental 0917 100 7092
CENRO Lupon Lupon, Davao Oriental (087) 808 0132
CENRO Mati Magsaysay, Mati, Davao Oriental (087) 388 3569
CENRO Manay San Ignacio, Manay, Davao Oriental 0955 312 5729
CENRO Maco Anislagan, Maco, Comval Province 0946 833 1084
CENRO Monkayo Poblacion Monkayo, Compostela Valley 0910 281 0405
Province
DENR Region XII Aurora St., City of Koronadal, South (083) 228 6225; 228 9815; 228 2418
Cotabato
PENRO Kidapawan/Cotabato Quirino Drive, Kidapawan City, N. (064) 288 1412
Cotabato
PENRO Saranggani Alabel, Sarangani Province (083) 508 2008
PENRO South Cotabato Martinez St.., Koronadal, South (083) 228 3502
Cotobato
Page 135 of 137

PENRO Sultan Kudarat Isulan, Sultan Kudarat (064) 200 5941
CENRO Glan Sto. Niño St. Pob., Glan Sarangani (083) 225 8011
CENRO Kiamba Kiamba, Sarangani Province (083) 508 4020
CENRO General Santos City Buayan, General Santos (083) 225 9040
CENRO Surallah (Banga) San Vicente, Banga South Cotabato (083) 239 2754
CENRO Matalam Municipal Bldg., Matalam, North (064) 288 1367
(Kidapawan) Cotabato
CENRO Midsayap Pob. 3, Lapu lapu St., Midsayap, North (064) 471 1867
Cotabato
CENRO Kalamansig Poblacion Kalamansig, Sultan Kudarat (064) 204 6051
CENRO Tacurong City Bo. 2, EJC Montilla Tacurong City, (064) 229 8658
Sultan Kudarat
DENR Region XIII Ambago, Butuan City (085) 817 1545; 816 8900; 817 2959
PENRO Agusan del Norte Tiniwisan, Butuan City (085) 345 5831; TeleFax 342 2393
PENRO Agusan del Sur Government Center, Patin-ay, (085) 343 7252; 839 0010
Prosperidad, Agusan del Sur
PENRO Dinagat Island Sta. Cruz, San Jose, Province of 0907 417 5841
Dinagat Island
PENRO Surigao del Norte DENR, Brgy. San Juan, Surigao City (086) 826 8160; TeleFax 826 3576
PENRO Surigao del Sur Telaje, Tandag, Surigao del Sur 0918 484 7173
CENRO Butuan City/Nasipit Talisay, Nasipit, Agusan del Norte (085) 343 2872; 343 2873; TeleFax 343
2871
CENRO Tubay/Cabadbaran National Highway, Doña Rosario, 0910 025 6271; 0917 6240 667
Tubay, Agusan del Norte
CENRO Bayugan Maygastasan, Bayugan City, Agusan (085) 343 6191
Del Sur
CENRO Bunawan San Isidro, Bunawan, Agusan Del Sur 0999 531 3045
CENRO Loreto Poblacion Loreto, Agusan Del Sur 0909 527 1666
CENRO Talacogon Del Monte, Talacogon, Agusan Del Sur 0909 287 3336
CENRO Surigao City/Tubod Surigao del Norte, Upper Libas, (086) 826 1308; 0998 530 3530; 0910 094
Tagana-a, Surigao del Norte 9474
Page 136 of 137

CENRO Cantilan Poblacion Cantilan, Surigao del Sur 0929 974 1629
CENRO Bislig Maharlika, Bislig City, Surigao del Sur 0939 878 4171
CENRO Lianga Poblacion, Lianga, Surigao del Sur 0919 239 0714
Page 137 of 137

Denr CC 2019 2ND Ed

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DEPARTMENT OF ENVIRONMENT AND

NATURAL RESOURCES (DENR)

To accomplish this mandate, the Department shall be guided by the following

1. Assure the availability and sustainability of the country's natural resources

2. Increase the productivity of natural resources in order to meet the demands

3. Enhance the contribution of natural resources for achieving national

4. Promote equitable access to natural resources by the different sectors of

5. Conserve specific terrestrial and marine areas representative of the

IV. SERVICE PLEDGE

ADMIN AND FINANCE (INTERNAL AND EXTERNAL SERVICES)

CO-AF-01 Issuance of Certification of No Records/Appeal/Motion for 7

CO-AF-02 Document Authentication for General Circulation Documents 10

CO-AF-03 Sale of Bidding Documents 13

CO-AF-04 Processing as to Availability of Funds of Purchase Order, Job 15

CO-AF-05 Processing of Obligation Request and Status (ORS) for all 22

CO-AF-06 Processing of Disbursement Voucher (DV) 33

CO-AF-07 Preparation, Processing and Issuance of Checks/ADA 45

DENR REGIONAL, PENR AND CENR OFFICES1

ADMIN AND FINANCE SECTOR (INTERNAL AND EXTERNAL SERVICES)

RO-AF-01 Issuance of Certification of No Records/Appeal/Motion for 51

RO-AF-02 Document Authentication for General Circulation Documents 54

RO-AF-03 Sale of Bidding Documents 57

RO-AF-04 Processing as to Availability of Funds of Purchase Order, Job 59

RO-AF-05 Processing of Obligation Request and Status (ORS) for all 62

RO-AF-06 Processing of Disbursement Voucher (DV) 66

RO-AF-07 Preparation, Processing and Issuance of Checks/ADA 72

1 Implementing PENR Offices assumes the function of a CENR Office

RO-F-01 Issuance of Certificate of Tree Plantation Ownership (CTPO) 77

RO-F-02 Issuance of Self-Monitoring Form (SMF) 80

RO-F-03 Issuance of Certificate of Verification (COV) 82

RO-F-04 Application for Chainsaw Registration 85

RO-F-05 Issuance of Tree Cutting and/or Earthballing Permit For 88

RO-F-06 Issuance of Tree Cutting Permit for Planted Trees (Tenured 91

RO-F-07 Issuance of Private Land Timber Permit (PLTP) for Non- 96

LANDS SECTOR (EXTERNAL SERVICES)

RO-L-01 Issuance of Certification of Land Status and/or Certification of 104

RO-L-02 Issuance of Survey Authority 108

RO-L-03 Application for Free Patent (Agricultural) 112

RO-L-04 Application for Free Patent (Residential) 118

FEEDBACK AND COMPLAINTS 124

LIST OF OFFICES 126

2. Pay to the Cashier the 2. Accept payment and Php 25.00

2. Receive the Order of 2. Accept payment and Php 50.00

3. Receive the certified 3. File the Customer

1.9. Accomplish the document

1.10. Forward the POs, JOs, COS

1.11. Indicate the date and time of None

1.15. Forward the POs, JOs, COS

1.16. Indicate the date and time of None Chief, Disbursement

1.21. Detach the document

1.22. Forward to assigned staff for

1.24. Release the duly

TOTAL: None 3 days - 7 days

1.4. 3.2 Batch up several

1.7. Indicate the date and time None 1 day

1.15. Indicate the date and time None

1.20. Indicate the date and time None Chief, Disbursement

1.25. Indicate the date and time