REPUBLIC ACT No.

11032

AN ACT PROMOTING EASE OF DOING BUSINESS AND EFFICIENT DELIVERY OF

GOVERNMENT SERVICES, AMENDING FOR THE PURPOSE REPUBLIC ACT NO. 9485,
OTHERWISE KNOWN AS THE ANTI-RED TAPE ACT OF 2007, AND FOR OTHER PURPOSES

Be it enacted by the Senate and House of Representatives of the Philippines in Congress

assembled:

Section 1. Section 1 of Republic Act No. 9485, otherwise known as the "Anti-Red Tape Act of 2007",
is hereby amended to read as follows:

"Sec. 1. Short Title. – This Act shall be known as the Ease of Doing Business and Efficient
Government Service Delivery Act of 2018"

Section 2. Section 2 of the same Act is hereby amended to read as follows:

"Sec. 2. Declaration of Policy. – It is hereby declared the policy of the State to promote integrity,
accountability, proper management of public affairs and public property as well as to establish
effective practices, aimed at efficient turnaround of the delivery of government services and the
prevention of graft and corruption in government. Towards this end, the State shall maintain honesty
and responsibility among its public officials and employees, and shall take appropriate measures to
promote transparency in each agency with regard to the manner of transacting with the public, which
shall encompass a program for the adoption of simplified requirements and procedures that will
reduce red tape and expedite business and nonbusiness related transactions in government."

Section 3. Section 3 of the same Act is hereby amended to read as follows:

"Sec. 3 . Coverage. – This Act shall apply to all government offices and agencies including local
government units (LGUs), government-owned or controlled corporations and other government
instrumentalities, whether located in the Philippines or abroad, that provide services covering
business and nonbusiness related transactions as defined in this Act."

Section 4. Section 4 of the same Act is hereby amended to read as follows:

"Sec. 4. Definition of Terms. – As used in this Act, the following terms are defined as follows:

"(a) Action refers to the written approval or disapproval made by a government office or agency on

the application or request submitted by an applicant or requesting party for processing;

"(b) Business One Stop Shop (BOSS) – a single common site or location, or a single online website
or portal designated for the Business Permit and Licensing System (BPLS) of an LGU to receive and
process applications, receive payments, and issue approved licenses, clearances, permits, or
authorizations;

"(c) Business-related transactions – a set of regulatory requirements that a business entity must

comply with to engage, operate or continue to operate a business, such as, but not limited to,
collection or preparation of a number of documents, submission to national and local government
authorities, approval of application submitted, and receipt of a formal certificate or certificates,
permits, licenses which include primary and secondary, clearances and such similar authorization or
documents which confer eligibility to operate or continue to operate as a legitimate business;
"(d) Complex transactions – applications or requests submitted by applicants or requesting parties of
a government office which necessitate evaluation in the resolution of complicated issues by an
officer or employee of said government office, such transactions to be determined by the office
concerned;

"(e) Fixer – any individual whether or not officially involved in the operation of a government office or
agency who has access to people working therein, and whether or not in collusion with them,
facilitates speedy completion of transactions for pecuniary gain or any other advantage or
consideration;

"(f) Government service – the process or transaction between applicants or requesting parties and
government offices or agencies involving applications for any privilege, right, reward, license,
clearance, permit or authorization, concession, of for any modification, renewal or extension of the
enumerated applications or requests which are acted upon in the ordinary course of business of the
agency or office concerned;

"(g) Highly technical application – an application which requires the use of technical knowledge,
specialized skills and/or training in the processing and/or evaluation thereof;

"(h) Nonbusiness transactions – all other government transactions not falling under Section 4 (c) of
this Act;

"(i) Officer or employee – a person employed in a government office or agency required to perform

specific duties and responsibilities related to the application or request submitted by an applicant or
requesting party for processing;

"(j) Processing time – the time consumed by an LGU or national government agency (NGA) from the
receipt of an application or request with complete requirements, accompanying documents and
payment of fees to the issuance of certification or such similar documents approving or disapproving
an application or request;

"(k) Red tape – any regulation, rule, or administrative procedure or system that is ineffective or
detrimental in achieving its intended objectives and, as a result, produces slow, suboptimal, and
undesirable social outcomes;

"(l) Regulation – any legal instrument that gives effect to a government policy intervention and
includes licensing, imposing information obligation, compliance to standards or payment of any form
of fee, levy, charge or any other statutory and regulatory requirements necessary to carry out
activity; and

"(m) Simple transactions – applications or requests submitted by applicants or requesting parties of

a government office or agency which only require ministerial actions on the part of the public officer
or employee, or that which present only inconsequential issues for the resolution by an officer or
employee of said government."

Section 5. Section 5 of the same Act is hereby amended to read as follows:

"Sec. 5. Reengineering of Systems and Procedures. – All offices and agencies which provide
government services are hereby mandated to regularly undertake cost compliance analysis, time
and motion studies, undergo evaluation and improvement of their transaction systems and
procedures and reengineer the same if deemed necessary to reduce bureaucratic red tape and
processing time.

"The Anti-Red Tape Authority, created in this Act, shall coordinate with all government offices
covered under Section 3 of this Act in the review of existing laws, executive issuances and local
ordinances, and recommend the repeal of the same if deemed outdated, redundant, and adds undue
regulatory burden to the transacting public.

"All proposed regulations of government agencies under Section 3 of this Act shall undergo
regulatory impact assessment to establish if the proposed regulation does not add undue regulatory
burden and cost to these agencies and the applicants or requesting parties: Provided, That when
necessary, any proposed regulation may undergo pilot implementation to assess regulatory impact.

"Upon effectivity of this Act, all LGUs and NGAs are directed to initiate review of existing policies and
operations and commence with the reengineering of their systems and procedures in compliance
with the provisions of this Act, pending the approval of the implementing rules and regulations (IRR)
thereof."

Section 6. Section 6 of the same Act is hereby amended to read as follows:

"Sec. 6. Citizen’s Charter. – All government agencies including departments, bureaus, offices,
instrumentalities, or government-owned and/or –controlled corporations, or LGUs shall set up their
respective most current and updated service standards to be known as the Citizen’s Charter in the
form of information billboards which shall be posted at the main entrance of offices or at the most
conspicuous place, in their respective websites and in the form of published materials written either
in English, Filipino, or in the local dialect, that detail:

"(a) A comprehensive and uniform checklist of requirements for each type of application or request;

"(b) The procedure to obtain a particular service;

"(c) The person/s responsible for each step;

"(d) The maximum time to conclude the process;

"(e) The document/s to be presented by the applicant or requesting party, if necessary;

"(f) The amount of fees, if necessary; and

"(g) The procedure for filing complaints."

Section 7. A new Section 7 is hereby inserted after Section 6 of the same Act to read as follows:

"Sec. 7. Zero-Contact Policy. – Except during the preliminary assessment of the request and
evaluation of sufficiency of submitted requirements, no government officer or employee shall have
any contact, in any manner, unless strictly necessary with any applicant or requesting party
concerning an application or request. Once the Department of Information and Communications
Technology (DICT) has completed a web-based software enabled business registration system that
is acceptable to the public as mandated under Section 26 of this Act, all transactions shall be
coursed through such system. All government agencies including LGUs shall adopt a zero-contact
policy."
Section 8. Section 7 of the same Act is hereby renumbered as Section 8 to read as follows:

"Sec. 8. Accountability of Heads of Offices and Agencies. – The head of the office or agency shall be
primarily responsible for the implementation of this Act and shall be held accountable to the public in
rendering fast, efficient, convenient and reliable service. All transactions and processes are deemed
to have been made with the permission or clearance from the highest authority having jurisdiction
over the government office or agency concerned."

Section 9. Section 8 of the same Act is hereby amended and renumbered as Section 9 to read as
follows:

"Sec. 9. Accessing Government Services. – The following shall adopted by all government offices
and agencies:

"(a) Acceptance of Applications or Requests. –

"(1) All officers or employees shall accept written applications, requests, and/or
documents being submitted by applicants or requesting parties of the offices or
agencies.

"(2) The receiving officer or employee shall perform a preliminary assessment of the
application or request submitted with its supporting documents to ensure a more
expeditious action on the application or request. The receiving officer or employee
shall immediately inform the applicant or requesting party of any deficiency in the
accompanying requirements, which shall be limited to those enumerated in the
Citizen’s Charter.

"(3) The receiving officer or employee shall assign a unique identification number to
an application or request, which shall be the identifying number for all subsequent
transactions between the government and the applicant or requesting party regarding
such specific application or request.

"(4) The receiving officer or employee shall issue an acknowledgement receipt

containing the seal of the agency, the name of the responsible officer or employee,
his/her unit and designation, and the date and time of receipt of such application or
request.

"(b) Action of Offices. –

"(1) All applications or requests submitted shall be acted upon by the assigned officer
or employee within the prescribed processing time stated in the Citizen’s Charter
which shall not be longer than three (3) working days in the case of simple
transactions and seven (7) working days in the case of complex transactions from
the date the request and/or complete application or request was received.

"For applications or requests involving activities which pose danger to public health,
public safety, public morals, public policy, and highly technical application, the
prescribed processing time shall in no case be longer than twenty (20) working days
or as determined by the government agency or instrumentality concerned, whichever
is shorter.
 "The maximum time prescribed above may be extended only once for the same
number of days, which shall be indicated in the Citizen’s Charter. Prior to the lapse of
the processing time, the office or agency concerned shall notify the applicant or
requesting party in writing of the reason for the extension and final date of release of
the government service/s requested. Such written notification shall be signed by the
applicant or requesting party to serve as proof of notice.

"If the application or request for license, clearance permit, certification or

authorization shall require the approval of the local Sangguniang
Bayan, Sangguniang Panlungsod, or the Sangguniang Panlalawigan as the case
may be, the Sanggunian concerned shall be given a period of forty-five (45) working
days to act on the application or request, which can be extended for another twenty
(20) working days. If the local Sanggunian concerned has denied the application or
request, the reason for the denial, as well as the remedial measures that may be
taken by the applicant shall be cited by the concerned Sanggunian.

"In cases where the cause of delay is due to force majeure or natural or man-made
disasters, which result to damage or destruction of documents, and/or system failure
of the computerized or automatic processing, the prescribed processing times
mandated in this Act shall be suspended and appropriate adjustments shall be made.

"(2) No application or request shall be returned to the applicant or requesting party

without appropriate action. In case an application or request is disapproved, the
officer or employee who rendered the decision shall send a formal notice to the
applicant or requesting party within the prescribed processing time, stating therein
the reason for the disapproval. A finding by a competent authority of a violation of
any or other laws by the applicant or requesting party shall constitute a valid ground
for the disapproval of the application or request, without prejudice to other grounds
provided in this Act or other pertinent laws.

"(c) Denial of Application or Request for Access to Government Service. – Any denial of
application or request for access to government service shall be fully explained in writing,
stating the name of the person making the denial and the grounds upon which such denial is
based. Any denial of application or request is deemed to have been made with the
permission or clearance from the highest authority having jurisdiction over the government
office or agency concerned.

"(d) Limitation of Signatories – The number of signatories in any document shall be limited to
a maximum of three (3) signatures which shall represent officers directly supervising the
office or agency concerned: Provided, That in case the authorized signatory is on official
business or official leave, an alternate shall be designated as signatory. Electronic
signatures or pre-signed license, clearance, permit, certification or authorization with
adequate security and control mechanism may be used.

"(e) Electronic Versions of Licenses, Clearances, Permits, Certifications or Authorizations. –

All government agencies covered under Section 3 of this Act shall, when applicable, develop
electronic versions of licenses, clearances, permits, certifications or authorizations with the
same level of authority as that of the signed hard copy, which may be printed by the
applicants or requesting parties in the convenience of their offices.

"(f) Adoption of Working Schedules to Serve Applicants or Requesting Parties. – Heads of

offices and agencies which render government services shall adopt appropriate working
 schedules to ensure that all applicants or requesting parties who are within their premises
prior to the end of official working hours are attended to and served even during lunch break
and after regular working hours.

"(g) Identification Card. – All employees transacting with the public shall be provided with an
official identification card which shall be visibly worn during office hours.

"(h) Establishment of Public Assistance/Complaints Desk. – Each office or agency shall

establish a public assistance/complaints desk in all their offices."

Section 10. Section 9 of the same Act is hereby amended and renumbered as Section 10 to read as
follows:

"Sec. 10. Automatic Approval or Automatic Extension of License, Clearance, Permit, Certification or

Authorization. – If a government office or agency fails to approve or disapprove an original
application or request for issuance of license, clearance, permit, certification or authorization within
the prescribed processing time, said application or request shall be deemed
approved: Provided, That all required documents have been submitted and all required fees and
charges have been paid. The acknowledgment receipt together with the official receipt for payment
of all required fees issued to the applicant or requesting party shall be enough proof or has the same
force and effect of a license, clearance, permit, certification or authorization under this automatic
approval mechanism.

"if a government office or agency fails to act on an application or request for renewal of a license,
clearance, permit, certification or authorization subject for renewal within the prescribed processing
time, said license, clearance, permit, certification or authorization shall automatically be
extended: Provided, That the Authority, in coordination with the Civil Service Commission (CSC),
Department of Trade and Industry (DTI), Securities and Exchange Commission (SEC), Department
of the Interior and Local Government (DILG) and other agencies which shall formulate the IRR of
this Act, shall provide a listing of simple, complex, highly technical applications, and activities which
pose danger to public health, public safety, public morals or to public policy."

Section 11. New sections to be numbered as Sections 11, 12, 13, 14, 15, 16, 17, 18 and 19 are
herby inserted after Section 9 of the same Act, to read as follows:

"Sec. 11. Streamlined Procedures for the Issuance of Local Business Licenses, Clearances,
Permits, Certifications or Authorizations. – The LGUs are mandated to implement the following
revised guidelines in the issuance of business licenses, clearances, permits, certifications or
authorizations:

"(a) A single or unified business application form shall be used in processing new
applications for business permits and business renewals which consolidates all the
information of the applicant or requesting party by various local government departments,
such as, but not limited to, the local taxes and clearances, building clearance, sanitary
permit, zoning clearance, and other specific LGU requirements, as the case may be,
including the fire clearance from the Bureau of Fire Protection (BFP). The unified form shall
be made available online using technology-neutral platforms such as, but not limited to, the
central business portal or the city/municipality’s website and various channels for
dissemination. Hard copies of the unified forms shall likewise be made available at all times
in designated areas of the concerned office and/or agency.
 "(b) A one-stop business facilitation service, hereinafter referred to as the business one stop
shop, (BOSS) for the city/municipality’s business permitting and licensing system to receive
and process manual and/or electronic submission of application for license, clearance,
permit, certification or authorization shall be established within the
cities/municipalities’ Negosyo Center as provided for under Republic Act No. 10644,
otherwise known as the "Go Negosyo Act." There shall be a queuing mechanism in the
BOSS to better manage the flow of applications among the LGUs’ departments receiving and
processing applications. LGUs shall implement collocation of the offices of the treasury,
business permits and licensing office, zoning office, including the BFP, and other relevant
city/municipality offices/departments, among others, engaged in starting a business, dealing
with construction permits.

"(c) Cities/Municipalities are mandated to automate their business permitting and licensing
system or set up an electronic BOSS within a period of three (3) years upon the effectivity of
this Act for a more efficient business registration processes. Cities/Municipalities with
electronic BOSS shall develop electronic versions of licenses, clearances, permits,
certifications or authorizations with the same level of authority, which may be printed by
businesses in the convenience of their offices. The DICT shall make available to LGUs the
software for the computerization of the business permit and licensing system. The DICT,
DTI, and DILG, shall provide technical assistance in the planning and implementation of a
computerized or software-enabled business permitting and licensing system.

"(d) To lessen the transaction requirements, other local clearances such as, but not limited
to, sanitary permits, environmental and agricultural clearances shall be issued together with
the business permit.

"(e) Business permits shall be valid for a period of one (1) year. The city/municipality may
have the option to renew business permits within the first month of the year or on the
anniversary date of the issuance of the business permit.

"(f) Barangay clearances and permits related to doing business shall be applied, issued, and
collected at the city/municipality in accordance with the prescribed processing time of this
Act: Provided, That the share in the collections shall be remitted to the respective barangays.

"The pertinent provisions of Republic Act No. 7160, otherwise known as "The Local Government
Code of 1991", specifically Article IV, Section 152(c) is hereby amended accordingly."

"Sec. 12. Sreamlined Procedures for Securing Fire Safety Evaluation Clearance (FSEC), Fire Safety
Inspection Certificate (FSIC), and Certification of Fire Incidents for Fire Insurance.- For the issuance
of FSEC, FSIC, and certification of fire incidents, the following shall be adopted to make business
permitting more efficient:

"(a) Issuance of FSEC and FSIC shall in no case be longer than seven (7) working days;

"(b) For new business permit application, the FSIC already issued during the occupancy
permit stage shall be sufficient as basis for the issuance of the FSIC for a business entity as
a requirement for the business permit;

"(c) For renewal of business permit, the BFP shall, within three (3) working days from
application, present the FSIC to the city/municipality, either thru the copy of the FSIC or the
negative/positive list: Provided, That the business entity shall inform the BFP and submit the
necessary documentary requirements if renovations, modifications or any form of alterations
 are made to the original building structure thirty (30) working days before the expiration of
the business permit;

"(d) If the BFP fails to furnish the city/municipality with an FSIC or to inform the same through
the negative/positive list within three (3) working days from the application of business
renewal, the business entity shall be deemed to have a temporary valid FSIC and, therefore,
shall serve as the basis for the automatic renewal of the business permit;

"(e) Issuance of the certification of fire incident for fire insurance purposes shall in no case
be longer than twenty (20) working days, and may be extended only once for another twenty
(20) working days;

"(f) The BFP or any of its officials or employees shall not sell, offer to sell, or recommend
specific brands of fire extinguishers and other fire safety equipment to any applicant or
requesting party or business entity. Any violation thereof shall be punishable by
imprisonment of one (1) year to six (6) years and a penalty of not less than Five hundred
thousand pesos (P500,000.00), but not more than Two million pesos (P2,000,000.00);

"(g) The BFP shall collocate with the BOSS or in an appropriate area designated by the
city/municipality within its premises to assess and collect the fire safety inspection fees;

"(h) The BFP may enter into agreements with cities/municipalities, allowing the latter to be
deputized as assessors and/or collecting agents for the fire safety inspection fees; and

"(i) The BFP shall develop and adopt an online or electronic mechanism in assessing fees,
collecting/accepting payments and sharing/exchange of other relevant data on business
permit processing.

"The pertinent provisions of Republic Act No. 9514, otherwise known as the "Revised Fire Code of
the Philippines of 2008", are herby amended accordingly."

"Sec. 13. Central Business Portal (CBP). – To eliminate bureaucratic red tape, avert graft and
corrupt practices and to promote transparency and sustain ease of doing business, the DICT shall
be primarily responsible in establishing, operating and maintaining a CBP or other similar
technology, as the DICT may prescribe.

"The CBP shall serve as a central system to receive applications and capture application data
involving business-related transactions, including primary and secondary licenses, and business
clearances, permits, certifications, or authorizations issued by the LGUs: Provided, That the CBP
may also provide links to the online registration or application systems established by NGAs.

"The DICT, upon consultation with the National Privacy Commission (NPC), NGAs and LGUs shall
issue rules and guidelines on the following: (a) the establishment, operation and maintenance of the
CBP; and (b) the use of electronic signatures.

"The DICT is hereby mandated to implement an Interconnectivity Infrastructure Development

Program for interconnectivity between and among NGAs and LGUs.

"The DICT, in coordination with other concerned NGAs and LGUs shall also conduct information
dissemination campaigns aimed towards raising public awareness on the existence of the CBP and
the improved access to and effective utilization of the program."
"Sec. 14. Philippine Business Databank (PBD). – Within a period of one (1) year from the effectivity
of this Act, the DICT, in coordination with the concerned agencies, shall established, manage and
maintain a PBD which shall provide the concerned NGAs and LGUs access to data and information
of registered business entities for purposes of verifying the validity, existence of and other relevant
information pertaining to business entities. All concerned NGAs and LGUs shall either link their own
database with the system or periodically submit to the system updates relevant to the information
registered with them.

"The DICT, in consultation with the DTI, SEC, Cooperative Development Authority (CDA), NPC,
DILG, LGUs, and other concerned agencies, shall issue the IRR on the development management,
operation and maintenance of the PBD within three (3) months from the effectivity of this Act.

"Documents already submitted by an applicant or requesting party to an agency which has access to
the PBD shall no longer be required by other NGAs and LGUs having the same access. Documents
or information shall be crosschecked and retrieved in the PBD.

"At the local government level, the city or municipal business process and licensing office shall not
require the same documents already provided by an applicant or requesting party to the local
government departments in connection with other business-related licenses, clearances, permits,
certifications or authorizations such as, but not limited to, tax clearance, occupancy permit and
barangay clearance."

"Sec. 15. Interconnectivity Infrastructure Development. – In order to expedite the processing of

licenses, clearances, permits, certifications or authorizations, the Authority, together with the DICT,
shall develop a fast and reliable interconnectivity infrastructure. In relation to this, the processing and
approval or licenses, clearances, permits, certifications or authorizations for the installation and
operation of telecommunication, broadcast towers, facilities, equipment and service shall be:

"(a) a total of seven (7) working days for those issued by the barangay;

"(b) a total of seven (7) working days for those issued by LGUs; and

"(c) seven (7) working days for those issued by NGAs.

"If the granting authority fails to approve or disapprove an application for a license, clearance,
permit, certification or authorization within the prescribed processing time, said application shall be
deemed approved: Provided, That when the approval of the appropriate local legislative body is
necessary, a nonextendible period of twenty (20) working days is hereby prescribed.

"For homeowners and other community clearances, the officers of the homeowners association shall
be given ten (10) working days to refer the application to the members of the association pursuant to
Section 10(k) of Republic Act No. 9904, otherwise known as the "Magna Carta for Homeowners and
Homeowners Associations": Provided, That a nonextendible period of thirty (30) working days is
granted the homeowners association to give its consent or disapproval: Provided, further, That in
case of disapproval, the granting authority shall notify the applicant or requesting party within the
prescribed period of the reason/s for disapproval as well as remedial measures that may be taken by
the applicant or requesting party.

"Within three (3) months upon the approval of the IRR of this Act, the Authority, in coordination with
the DICT, shall review and recommend the repeal of outdated, redundant and unnecessary licenses,
clearances, permits, certifications or authorizations being required by NGAs, LGUs, and private
entities."

"Sec. 16. Anti-Red Tape Unit in the Civil Service Commission (CSC). – The CSC shall maintain an
anti-red tape unit in its central and all its regional offices, utilize Report Card Survey findings for
purposive and integrated government-wide human resource systems and programs toward efficient
delivery of government service as contemplated in this Act; and receive, review, hear, and decide on
complaints on erring government employees and officials and noncompliance with the provisions of
this Act."

"Sec. 17. Anti-Red Tape Authority. – To ensure the attainment of the objectives of this Act, there is
hereby created the Anti-Red Tape Authority, herein referred to as the Authority, which shall be
organized within six (6) months after the effectivity of this Act. The authority shall be attached to the
Office of the President.

"The Authority shall have the following powers and functions:

"(a) Implement and oversee a national policy on anti-red tape and ease of doing business;

"(b) Implement various ease of doing business and anti-red tape reform initiatives aimed at
improving the ranking of the Philippines;

"(c) Monitor and evaluate the compliance of agencies covered under Section 3 of this Act,
and issue notice of warning to erring and/or noncomplying government employees or
officials;

"(d) Initiate investigation, motu proprio or upon receipt of a complaint, refer the same to the
appropriate agency, or file cases for violations of this Act;

"(e) Assist complainants in filing necessary cases with the CSC, the Ombudsman and other
appropriate courts, as the case may be;

"(f) Recommend policies, processes and systems to improve regulatory management to

increase the productivity, efficiency, and effectiveness of business permitting and licensing
agencies;

"(g) Review proposed major regulations of government agencies, using submitted regulatory
impact assessments, subject to proportionality rules to be determined by the Authority;

"(h) Conduct regulatory management training programs to capacitate NGAs and LGUs to
comply with sound regulatory management practices;

"(i) Prepare, in consultation with the appropriate agencies, regulatory management manuals
for all government agencies and/or instrumentalities and LGUs;

"(j) Provide technical assistance and advisory opinions in the review of proposed national or
local legislation, regulations or procedures;

"(k) Ensure the dissemination of and public access to information on regulatory management
system and changes in laws and regulations relevant to the public by establishing the
Philippine Business Regulations Information System;
 "(l) Enlist the assistance of the CSC, DTI and other government agencies in the
implementation of its powers and functions provided for in this Act; and

"(m) Perform such acts as may be necessary to attain the objectives of this Act."

"Sec. 18. Composition of the Authority.- The Authority shall be headed by a Director General to be
appointed by the President of the Philippines upon effectivity of this Act, and such appointment shall
be coterminous with the tenure of the President of the Philippines. The Director General shall enjoy
the benefits, privileges, and emoluments equivalent to the rank of Secretary.

"The Director General shall oversee the day-to-day operations of the Authority. He/She shall be
assisted by three (3) Deputy Directors General each for legal, operations, and administration and
finance: Provided, That they are career officials as defined in existing laws, rules and regulations.
The Deputy Directors General shall enjoy the benefits, privileges, and emoluments equivalent to the
rank of Undersecretary and shall likewise be appointed by the President of the Philippines.

"The Director General of the Authority, in consultation with the CSC, DTI and the Department of
Budget and Management (DBM), shall determine the organizational structures including regional or
field offices, qualification standards, staffing pattern and compensation of the newly created
Authority in accordance with existing laws, rules and regulations: Provided, That in the absence of
regional or field offices, the Authority may deputize the regional personnel of the DTI to perform its
powers and functions."

"Sec. 19. Ease of Doing Business and Anti-Red Tape Advisory Council.- There is hereby created an
Ease of Doing Business and Anti-Red Tape Advisory Council, herein referred to as the Council. It
shall be composed of the Secretary of the DTI as Chairperson, the Director General of the Authority
as Vice-Chairperson, the Secretaries of the DICT, DILG and Department of Finance (DOF), and two
(2) representatives from the private sector as the members. The department secretaries may
designate their representatives, who shall sit in a permanent capacity, with no less than
Undersecretary in rank, and their acts shall be considered the acts of their principals. The private
sector representatives shall be appointed by the President of the Philippines for a term of three (3)
years, and may be reappointed only once, from the nominees submitted by reputable business
groups or associations.

"The Council shall be the policy and advisory body to the Authority. The Council shall formulate
policies and programs that will continuously enhance and improve the country’s competitiveness and
ease of doing business. Towards this end, the Council shall have the following powers and
functions:

"(a) Plan, draft and propose a national policy on ease of doing business and anti-red tape;

"(b) Recommend policies, processes and systems to improve regulatory management to

increase the productivity, efficiency, and effectiveness of permitting and licensing agencies;

"(c) Design and identify systems that will continuously enhance and improve the delivery of
services in government and ease of doing business in the country;

"(d) Authorize the creation or appointment of specific working groups or task forces in aid of
the implementation of this Act;
 "(e) Propose legislation, amendments or modifications to Philippine laws related to anti-red
tape and ease of doing business;

"(f) Periodically review and assess the country’s competitiveness performance, challenges,
and issues;

"(g) Provide technical assistance and advisory opinions in the review of proposed national or
local legislation, regulations, or procedures;

"(h) Recommend to the Authority the issuance of the appropriate measures to promote
transparency and efficiency in business practices and delivery of services in government;
and

"(i) Perform such other functions as may be necessary or as may be directed by the
President of the Philippines for the successful implementation to attain the objectives of this
Act.

"The Authority shall serve as Secretariat to the Council to be headed by its Deputy Director General
for operations.

"The National Competitiveness Council (NCC), created under Executive Order No. 44, Series of
2011, shall be renamed and reorganized as the Council. The pertinent provisions under the following
presidential orders: Executive Order No. 571, Executive Order No. 44, and Administrative Order No.
38 are hereby repealed accordingly."

Section 12. Section 10 of the same Act is hereby amended and renumbered as Section 20 to read
as follows:

"Sec. 20. Report Card Survey. – All offices and agencies providing government services shall be
subjected to a Report Card Survey to be initiated by the Authority, in coordination with the CSC, and
the Philippine Statistics Authority (PSA), which shall be used to obtain feedback on how provisions
of this Act are being followed and how the agency is performing.

"The Report Card Survey shall also be used to obtain information and/or estimates of hidden costs
incurred by applicants or requesting parties to access governments services which may include, but
is not limited to, bribes and payment to fixers. The result of the survey shall also become basis for
the grant of awards, recognition and/or incentives for excellent delivery of services in all government
agencies.

"A feedback mechanism shall be established in all agencies covered by this Act and the results
thereof shall be incorporated in their annual report."

Section 13. Sections 11 and 12 of the same Act are hereby deleted, and replaced with new sections
to be numbered as Sections 21 and 22, to read as follows:

"Sec. 21. Violations and Persons Liable. – Any person who performs or cause the performance of
the following acts shall be liable:

"(a) Refusal to accept application or request with complete requirements being submitted by
an applicant or requesting party without due cause;
 "(b) Imposition of additional requirements other than those listed in the Citizen’s Charter;

"(c) Imposition of additional costs not reflected in the Citizen’s Charter;

"(d) Failure to give the applicant or requesting party a written notice on the disapproval of an
application or request;

"(e) Failure to render government services within the prescribed processing time on any
application or request without due cause;

"(f) Failure to attend to applicants or requesting parties who are within the premises of the
office or agency concerned prior to the end of official working hours and during lunch break;

"(g) Failure or refusal to issue official receipts; and

"(h) Fixing and/or collusion with fixers in consideration of economic and/or other gain or
advantage."

"Sec. 22. Penalties and Liabilities. – Any violations of the preceding actions will warrant the following
penalties and liabilities.
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"(a) First Offense: Administrative liability with six (6) months suspension: Provided,
however, That in the case of fixing and/or collusion with fixers under Section 21(h), the
penalty and liability under Section 22(b) of this Act shall apply.

"(b) Second Offense: Administrative liability and criminal liability of dismissal from the
service, perpetual disqualification from holding public office and forfeiture of retirement
benefits and imprisonment of one (1) year to six (6) years with a fine of not less than Five
hundred thousand pesos (P500,000.00), but not more than Two million pesos
(P2,000,000.00).

"Criminal liability shall also be incurred through the commission of bribery, extortion, or when the
violation was done deliberately and maliciously to solicit favor in cash or in kind. In such cases, the
pertinent provisions of the Revised Penal Code and other special laws shall apply."

Section 14. Section 13 of the same Act is hereby renumbered as Section 23 to read as follows:

"Sec. 23. Civil and Criminal Liability, Not Barred.- The finding of administrative liability under this Act
shall not be a bar to the filing of criminal, civil or other related charges under existing laws arising
from the same act or omission as herein enumerated."

Section 15. Section 14 of the same Act is hereby amended and renumbered as Section 24 to read
as follows:

"Sec. 24. Administrative Jurisdiction. – The administrative jurisdiction on any violation of the

provisions of this Act shall be vested in either the CSC, or the Office of the Ombudsman as
determined by appropriate laws and issuances."

Section 16. Section 15 of the same Act is hereby renumbered as Section 25, and all succeeding
sections of the same Act are hereby deleted.
"Sec. 25. Immunity, Discharge of Co-Respondent/Accused to be a Witness. – Any public official or
employee or any person having been charged with another offense under this Act and who
voluntarily gives information pertaining to an investigation or who willingly testifies therefore, shall be
exempt from prosecution in the case/s where his/her information and testimony are given. The
discharge may be granted and directed by the investigating body or court upon the application or
petition of any of the respondent/accused-informant and before the termination of the
investigation: Provided, That:

"(a) There is absolute necessity for the testimony of the respondent/accused-informant

whose discharge is requested;

"(b) There is no other direct evidence available for the proper prosecution of the offense
committed, except the testimony of said respondent/accused-informant;

"(c) The testimony of said respondent can be substantially corroborated in its material points;

"(d) The respondent/accused-informant has not been previously convicted of a crime

involving moral turpitude; and

"(e) Said respondent/accused-informant does not appear to be the most guilty.

"Evidence adduced in support of the discharge shall automatically form part of the records of the
investigation. Should the investigating body or court deny the motion or request for discharge as a
witness, his/her sworn statement shall be inadmissible as evidence."

Section 17. New sections to be numbered as Sections 26, 27, 28, 29, 30, 31, 32 and 33 are hereby
inserted after Section 15 of the same Act to read as follows:

"Sec. 26. Transition from Manual to Software-Enabled Business-Related Transactions. – The DICT,

in coordination with other concerned agencies, shall within three (3) years after the effectivity of this
Act, automate business-related transactions by developing the necessary software and technology-
neutral platforms and secure infrastructure that is web-based and accessible to the public. The DICT
shall ensure that all municipalities and provinces classified as third (3rd), fourth (4th), fifth (5th) and
sixth (6th) class are provided with appropriate equipment and connectivity, information and
communications technology platform, training and capability building to ensure the LGUs compliance
with this Act."

"Sec. 27. Transitory Provisions. –

"(a) The Director General of the Authority, in consultation with the DTI, shall determine the
organizational structure and personnel complement of the Authority.  To ensure continued
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implementation of ease of doing business and anti-red tape reforms, the teams or units involved in
regulatory improvement and/or ease of doing business-related programs of the DTI-Competitiveness
Bureau shall serve as temporary secretariat of the Authority until such time that its organizational
structure and personnel complement have been determined and filled up: Provided, That the staff of
the DTI-Competitiveness Bureau shall have the option to be absorbed or transferred laterally to the
Authority without diminution of their rank, position, salaries and other emoluments once the staffing
pattern and plantilla position of the Authority has been approved.

"(b) All regulatory management programs and anti-red tape initiatives across government agencies
shall be gathered by the Authority. The DTI, CDA, NCC, DOF, Development Academy of the
Philippines (DAP), and National Economic and Development Authority (NEDA) shall submit to the
Authority a report on the status of their respective projects related to regulatory management.

"(c) The Authority, in coordination with CSC and the Council, shall conduct an information
dissemination campaign in all NGAs and LGUs to inform them of this Act amending Republic Act No.
9485, otherwise known as the Anti-Red Tape Act of 2007."

"Sec. 28. Congressional Oversight Committee. – To monitor the implementation of this Act, there
shall be created a Congressional Oversight Committee on Ease of Doing Business (COC-EODB), to
be composed of five (5) members from the Senate, which shall include the Chairpersons of the
Senate Committees on Trade and Commerce and Entrepreneurship, Civil Service, Government
Reorganization and Professional Regulation, and Economic Affairs; and five (5) members from the
House of Representatives which shall include the Chairpersons of the House Committees on Trade
and Industry, Civil Service and Professional Regulation, Government Reorganization, and Economic
Affairs. The COC-EODB shall be jointly chaired by the Chairpersons of the Senate Committee on
Trade and Commerce and Entrepreneurship and the House of Representatives Committee on Trade
and Industry: Provided, That the oversight committee shall cease to exist after five (5) years upon
the effectivity of this Act.

"The Secretariat of the COC-EODB shall be drawn from the existing personnel of the Senate and
House of Representatives committees comprising the COC-EODB."

"Sec. 29. Appropriations. – The amount necessary to carry out the provisions of this Act shall be
charged against the current year’s appropriations of the concerned agencies. In addition, the amount
of Three hundred million pesos (P300,000,000.00) as initial funding for the Authority to be charged
against the unexpended Contingency Fund of the Office of the President is hereby appropriated.
Thereafter, the amount needed for the implementation of this Act shall be included in the annual
General Appropriations Act."

"Sec. 30. Implementing Rules and Regulations. – The Authority with the CSC and DTI, and in
coordination with the DICT, DOF, DILG, NEDA, PSA, CDA, SEC, the Office of the Ombudsman,
Housing and Land Use Regulatory Board (HLURB) and the Union of Local Authorities of the
Philippines (ULAP), shall promulgate the necessary rules and regulations within ninety (90) working
days from the effectivity of this Act."

"Sec. 31. Separability Clause. – If any provision of this Act shall be declared invalid or
unconstitutional, such declaration shall not affect the validity of the remaining provisions of this Act."

"Sec. 32. Repealing Clause. – All provisions of laws, presidential decrees, letters of instruction and
other presidential issuances which are incompatible or inconsistent with the provisions of this Act are
hereby deemed amended or repealed accordingly."

"Sec. 33. Effectivity. – This Act shall take effect within fifteen (15) days following its publication in
the Official Gazette or in two (2) national newspapers of general circulation."

Section 18. Effectivity. – This Act shall take effect fifteen (15) days after its publication in the Official
Gazette or in two (2) newspapers of general circulation.
MANDATE, VISION & MISSION

The Anti-Red Tape Authority

Section 17 of Republic Act No. 11032 provides for the creation of the Anti-Red
Tape Authority or ARTA, the government agency mandated to administer and
implement the said law and its Implementing Rules and Regulations, and to
monitor and ensure compliance with the national policy on anti-red tape and
ease of doing business in the country.

Vision 2021-2031

A Philippine Government that is clean, just, highly efficient, technology-

enabled and people-centered which enables a high-trust society with a globally
competitive service and business environment.

Mission

To achieve our Vision, we will transform the way the Government serves and
enables its Citizens and Stakeholders through good regulatory practices,
streamlining and re-engineering of processes, collaboration, and application of
technology.

Likewise, we will strictly implement and oversee a National Policy on Anti-Red

Tape and Ease of Doing Business through monitoring compliance of agencies,
initiating investigations, or filing cases for violations of RA 11032.

The Compliance Monitoring and Evaluation Office shall monitor and

evaluate the compliance of covered government agencies with R.A. 11032.

It shall be responsible for the design, coordination and implementation of the

monitoring and evaluation, research, and learning framework of the Authority.
It shall also design and implement incentives and rewards programs for
government agencies in order to promote Efficiency, Transparency, Integrity,
and Accountability (ETIA) in the delivery of government services.

It shall also develop, implement, and manage the conduct of the Report Card
Survey (RCS) in all government agencies to measure and drive performance
improvements in the delivery of government services.

The Legal and Public Assistance Office is the Authority’s complaints wing. It
shall assist complainants in ensuring that their complaints are filed
accordingly to appropriate erring government agencies. The conception of this
complaints action center is not only fitting but necessary, to ensure
compliance, accountability, and responsibility of all government employees.
CAC will accommodate customer complaints relevant to violations of the RA
11032, government inefficiencies, and irregular government transactions,
among others.

DATA PRIVACY POLICY

DECLARATION
The Anti-Red Tape Authority is guided by the principles of transparency,
respect and proactive protection of personal information of our employees, co-
worker in the government, service providers, clients and other stakeholders in
accordance with the requirements of RA 10173 or Data Privacy Act of 2012 and
its Implementing Rules and Regulations including the Circulars and Advisories
issued by the National Privacy Commission (NPC).

This Data Privacy Policy provides details about our collection, use, sharing,
security, disclosure, retention and disposal of personal information. We shall
ensure compliance with the strictest standards of security and confidentiality
with respect to any and all personal information submitted to us. This Data
Privacy Policy also describes the security measures we undertake to safeguard
information and how you can communicate regarding our privacy practices.

1) COLLECTION OF PERSONAL INFORMATION

The Authority collects personal information of data subject provided on the
following instances:

– Complaints submission through call, text, chat, e-mail, website and in

printed forms.
– Visitors’ logbook registration.
– Accessing the Authority’s social media accounts and websites.
– Applying for a job or entering into a contract of service with the Authority.
– Events or activities conducted by the Authority.
– The Report Card Survey in relation to government services.
– Publicly disclosed personal information from all forms of media available.
2) USE AND SHARING
Data subjects’ personal information shall be used primarily for documentation
and for any and all processes relative to the performance of our mandate, to
wit:

1. Responding to any application or request;

2. Dealing with inquiries, complaints, and any other concerns;
3. Complying with legal and regulatory requirements;
4. Processing job applications and comply with other government agencies;
5. Carrying out research and generate statistical information, and;
6. other purposes allowed by law.
The Authority may share and provide data subjects personal information with
other government instrumentalities who need access to such information for
the fulfilment of an application or request.

In case third-party service providers are contracted to process the data

subjects’ personal information, they are bound by a non-disclosure agreement
that prohibits them from using or processing personal information for any
purpose other than fulfilling their obligation stated in the contract.

3) RETENTION AND DISPOSAL

Personal information shall be retained only for a period necessary to serve the
purpose for which it was collected, or as required under any obligation or
applicable laws and shall be made in accordance with the Records Disposal
Policy and Records Disposition under Republic Act 9470 or the National
Archives of the Philippines Act of 2007. Thereafter, data subjects’ personal
information shall be disposed of in a secure manner that would prevent further
processing, unauthorized access or disclosure to any other party.

4) SECURITY AND DISCLOSURE

The personal data gathered in physical or printed form shall be stored in the
Authority’s filing cabinets while electronic data will be transferred and stored in
data servers.

The Authority adopts internationally accepted measures on safeguarding

personal information collected. However, absolute security is not guaranteed
despite putting all our efforts, so precaution is hereby advised.

Personal information will not be disclosed without the data subjects’ express or
implied consent unless required by law, or if needed to be accessed as part of
an investigation of a law enforcement agencye or for matters that involve
national security.

5) CHANGES AND UPDATES

This Data Privacy Policy is effective as of 16 December 2019 and will remain
effective until its revision or amendments. The Authority reserves the right to
amend this Data Privacy Policy at any time to comply with the latest laws and
regulations.

6) CONTACT US
For inquiries regarding the processing of personal information stated in this
Data Privacy Policy or complaints regarding the same, or the exercise of a data
subject’s rights under RA 10173, please contact the Authority Data Protection
Officer through the following contact information:

The Data Protection Officer

4th & 5th Floor, NFA Building, NFA Compound, Visayas Avenue, Brgy. Vasra,
Diliman, Quezon City
Phone No. (02) 8478-5099
E-mail: [email protected]

THE EASE OF DOING BUSINESS LAW

Republic Act 11032 or the Ease of Doing Business and Efficient Government
Service Delivery Act of 2018 is an act that aims to streamline the current
systems and procedures of government services. It is the landmark law of the
Duterte administration that addresses priority number 3 of its 0+10 Point
Socio-economic Agenda. This particular agenda pertains to improving the
competitiveness of and ease of doing business in the Philippines. Signed into
law on 28 May 2018, the law effectively amends Republic Act 9485 or the Anti-
Red Tape Act of 2007.

The strengthened version of the law is poised to facilitate prompt actions or

resolution of all government transactions with efficiency. It applies to all
government offices and agencies in the Executive Department including local
government units (LGUs), government-owned or -controlled corporations, and
other government instrumentalities, located in the Philippines or abroad, that
provide services covering business-related and non-business transactions as
defined in the IRR.

TRANSPARENCY SEAL

SYMBOLISM 

A pearl buried inside a tightly-shut shell is practically worthless. Government

information is a pearl, meant to be shared with the public in order to maximize
its inherent value.
The Transparency Seal, depicted by a pearl shining out of an open shell, is a
symbol of a policy shift towards openness in access to government information.
On the one hand, it hopes to inspire Filipinos in the civil service to be more
open to citizen engagement; on the other, to invite the Filipino citizenry to
exercise their right to participate in governance.  

This initiative is envisioned as a step in the right direction towards solidifying

the position of the Philippines as the Pearl of the Orient a shining example for
democratic virtue in the region.