Business Studies Scheme of Work
Business Studies Scheme of Work
Business Studies Scheme of Work
REVISED GCE
Scheme of Work
Business Studies
This is an exemplar scheme of work which
supports the teaching and learning of the
GCE Business Studies specification
CCEA Exemplar Scheme of Work: GCE Business Studies
CCEA Exemplar Scheme of Work: GCE Business Studies
Contents Page
CCEA has developed new GCE Business Studies specifications for first teaching from September
2016. This scheme of work has been designed to support you in introducing the new specification.
The scheme of work provides suggestions for organising and supporting students’ learning
activities. It is intended to assist you in developing your own scheme of work and should not be
considered as being prescriptive or exhaustive.
Please remember that assessment is based on the specification which details the knowledge,
understanding and skills that students need to acquire during the course. The scheme of work
should therefore be used in conjunction with the specification.
Published resources and web references included in the scheme of work have been checked and
were correct at the time of writing. You should check with publishers and websites for the latest
versions and updates. CCEA accepts no responsibility for the content of third party publications or
websites referred to within this scheme of work.
A Microsoft Word version of this scheme of work is available on the subject microsite on the
CCEA website (www.ccea.org.uk/microsites). You will be able to use it as a foundation for
developing your own scheme of work which will be matched to your teaching and learning
environment and the needs of your students.
Best wishes
Jill Armer
Subject Officer
Business Studies
E-mail [email protected]
Telephone 028 9026 1200 (2426)
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CCEA Exemplar Scheme of Work: GCE Business Studies
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CCEA Exemplar Scheme of Work: GCE Business Studies
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CCEA Exemplar Scheme of Work: GCE Business Studies
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CCEA Exemplar Scheme of Work: GCE Business Studies
Unit AS 1:
Introduction to Business
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CCEA Exemplar Scheme of Work: GCE Business Studies
Prior Learning: No prior attainment is required, although students would benefit from good standards of literacy and numeracy.
Background readings: In addition to their class textbook, students should be encouraged to ‘read round’ their subject via business articles
online/newspapers, business journals and Business Review magazine.
Assessment: External written examination: 1 hour 30 minutes (2 compulsory, structured data responses – 40 marks each) 50% of AS and 20% of A
level.
Key resources of a demonstrate and apply knowledge Students investigate local business Surridge and Gillespie (2015) (Ch 1)
business enterprise and understanding of what a enterprises and identify the factors of
business enterprise is and the factors production associated with them Mottershead, Grant and Kelt (2015)
of production associated with it; (pp 16)
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CCEA Exemplar Scheme of Work: GCE Business Studies
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CCEA Exemplar Scheme of Work: GCE Business Studies
www.ft.com
Entrepreneurial analyse the key characteristics of the Group work: take a range of
characteristics successful entrepreneur – to be entrepreneurs and identify key Case studies from
determined, a calculated risk-taker
characteristics present these on a www.businesscasestudies.co.uk
or being innovative.
thought shower
Enterprise in the fast lane (Edition
Online quiz ‘Would you make a good 14)
entrepreneur?’ Duncan Bannatyne (Edition 14)
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CCEA Exemplar Scheme of Work: GCE Business Studies
Adding value demonstrate and apply knowledge Examine how a range of well established Wolinski and Coates (2015)
and understanding of the importance businesses add value to their products, (pp 241–242 and 172–173)
of adding value and how to achieve e.g. Robinson’s shoe
added value; makers/Greggs/Tyrone Crystal Surridge and Gillespie (2015)
(Ch 11)
analyse and evaluate different
approaches to adding value; Mottershead, Grant and Kelt (2015)
Competitive Advantage (pp 427–429)
Watch online clip of adding value in the
demonstrate and apply knowledge
cereal industry (Oct 2014) CCEA Case Study – ‘Central
and understanding of how
businesses can achieve a competitive purpose of Business Activity’ – on
Students use the internet to investigate the Business Studies Microsite
advantage through strategies Coca Cola business model and their
including cost advantage and competitive advantage Added value in processed food
differentiation advantage; and
Past paper questions www.bbc.co.uk/education/clips
analyse and evaluate different
approaches to achieving competitive
advantage. Internet research
www.sopinion8ed.worldpress.com
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CCEA Exemplar Scheme of Work: GCE Business Studies
Social enterprises (to Watch online clips of different business CCEA Case Study ‘Forms of
include the charitable and models and summarise Business Organisation’
voluntary sector)
Examine the different features of each CCEA PowerPoint Presentation
type of business ownership focusing on: ‘Forms of Business Organisation’
control;
liability; and www.bbc.co.uk/education/clips
finance etc.
www.socialenterprise.org.uk
Create mind maps to display this
information
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CCEA Exemplar Scheme of Work: GCE Business Studies
identify key stakeholder groups and Identify the stakeholders of own school – Wolinski and Coates (2015)
explain their interest in business, what are their interests? (Unit 2 Ch 6)
including owners, staff, suppliers,
customers, creditors, lenders (short Take a well-known business – identify Surridge and Gillespie (2015) (Ch 6)
and long term), pressure groups, the stakeholders of that business
local communities and government; Mottershead, Grant and Kelt (2015)
and Active learning/group work - assign each (pp 27–31)
pupil a stakeholder group and through hot
seating encourage students to voice that CCEA Case Study - ‘Stakeholders
evaluate how businesses and
stakeholder’s interest in the business Objectives’
stakeholder groups make effective
use of social media.
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CCEA Exemplar Scheme of Work: GCE Business Studies
Consumer goods and demonstrate and apply knowledge Whole class teaching – features of market Mottershead, Grant and Kelt (2015)
services market; and understanding of the following types (pp 79–97)
Capital goods market; features of the types of markets:
Labour market; and – size; Mind map each type of market Hall, Jones, Raffo, Anderton, Lee,
Mass and niche markets; – location; Hirst and Redfern (pp 1–3) Question
– market share; and 1 (p 2) Knowledge (p 6)
– differentiation of products; and
CCEA Case Study – ‘Markets and
analyse the features of these Market Forces’
markets;
Investigate using the Daily Telegraph; in CCEA PowerPoint Presentation –
analyse how business activity is particular the section available on ‘Markets and Market Forces’
affected by the market; companies and markets
CCEA Factfile
Demand and supply
demonstrate and apply knowledge Thought shower – what affects supply Graph paper
and understanding of the concepts of and demand, e.g. competition, price, Internet research
demand and supply; and availability, technology and seasonal
goods etc
analyse the factors that influence
demand and supply, including the
construction of and interpretation of
simple demand and supply curves.
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CCEA Exemplar Scheme of Work: GCE Business Studies
What is quality? demonstrate and apply knowledge Create an online survey/group work Wolinski and Coates (2015) (Unit 4,
and understanding about what questionnaire asking ‘What does quality Ch 14)
quality means to a business, mean to your business?’ Consolidate
including performance, reliability, findings and identify recurring themes Mottershead, Grant and Kelt (2015)
cost-effectiveness, or gaining (pp 484–490)
competitive advantage through
attracting and retaining customers; CCEA Case study – ‘Quality
Management’
Approaches to and
Examine pupils’ own school and identify CCEA PowerPoint Presentation
measures of quality demonstrate and apply knowledge the quality awards they hold ‘Quality Management’ Industrial
and understanding of approaches to
TQM and measurements of quality; visit/guest speaker/video
Quality Assurance Investigate quality award-winning
Quality Control analyse different approaches to Internet research:
businesses
ISO 9000 quality; and
www.businessballs.com
Past Paper questions
evaluate issues relating to quality www.cforc.org
management including:
– the need for a quality policy; and www.thecgi.org/knowledge-hub/
– the advantages and resources/
disadvantages of different
approaches to quality. www.bsi-uk.com/Quality
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CCEA Exemplar Scheme of Work: GCE Business Studies
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CCEA Exemplar Scheme of Work: GCE Business Studies
Centralisation vs demonstrate and apply knowledge Class discussion on the structure of their Wolinski and Coates (2015) (pp 455–
Decentralisation and understanding of organisational school/businesses where they work 473)
design;
Investigate using the internet the structure Surridge and Gillespie (2015) (Ch
analyse issues related to of a number of local and global 22)
organisational design; businesses
Mottershead, Grant and Kelt (2015)
demonstrate and apply knowledge (Ch 41)
and understanding of centralised and
decentralised, and tall and flat CCEA Case study – ‘Organisational
structures; Design’ currently located on the
Outsourcing microsite under AS 2
analyse issues relating to
outsourcing services; and CCEA PowerPoint Presentation
‘Organisational Design’ currently
analyse issues relating to the use of located on the microsite under AS 2
service companies and the
The Times 100
advantages and disadvantages of
outsourcing. Internet Research
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CCEA Exemplar Scheme of Work: GCE Business Studies
People investment and demonstrate and apply knowledge Case Studies Mottershead, Grant and Kelt (2015)
planning and understanding about the factors (Ch 43–45)
that determine decisions on people Class discussion based on Heat videos
investment planning (succession (can be downloaded from the GCE Hall, Jones, Raffo, Anderton, Lee,
planning, skills audits, staff training Applied Business microsite unit 10) Hirst and Redfern (pp 389 and 399)
requirements for existing staff and
future needs of the organisation); CCEA Case Study ‘Investing in
Training and development People’
Whole class teaching on training methods
demonstrate and apply knowledge
CCEA PowerPoint ‘Investing in
and understanding of different Class discussion of training methods in People’
training and development methods students part time jobs
to include:
– induction training;
– on-the-job training;
– off-the-job training;
– psychometric testing; and
– Continuing Professional
Development (CPD); and
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CCEA Exemplar Scheme of Work: GCE Business Studies
Recruitment and selection demonstrate and apply knowledge Examine how pupils were appointed to Hall, Jones, Raffo, Anderton, Lee,
and understanding of internal and their part time jobs Hirst and Redfern (pp 8789)
external recruitment;
Look at examples of different jobs that Knowledge (p 90)
analyse internal and external are available in the local area and
recruitment; investigate their selection and Case study – ‘Amy’s Wardrobe’ (p
appointment process 91)
demonstrate and apply knowledge
and understanding of the selection Past paper questions
and appointment process;
Psychometric testing
demonstrate and apply knowledge
and understanding of the use of
psychometric testing in the
evaluation of employees;
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CCEA Exemplar Scheme of Work: GCE Business Studies
Management theorists
demonstrate and apply knowledge Whole class teaching – the theories of Wolinski and Coates (2015)
and understanding of the theories of motivation (pp 498499, 499505 and 501505)
Taylor, Maslow and Herzberg;
Surridge and Gillespie (2015) (Ch
analyse and evaluate these Student investigation – based on 23)
motivation theories; motivation theories – create a leaflet on
Microsoft Publisher analysing each Mottershead, Grant and Kelt (2015)
Monetary methods of theory (Ch 47)
motivation demonstrate and apply knowledge
and understanding of monetary CCEA Factfile
methods of motivation, including, Class discussion/group work – what
time rate, piece rate, commission, motivates you in your part time job? CCEA PowerPoint Presentation –
fees, fringe benefits, profit sharing, currently located on the microsite
Internet research based on job under AS 2
performance-related pay;
advertisements and motivation
analyse and evaluate monetary
methods of motivation;
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CCEA Exemplar Scheme of Work: GCE Business Studies
Non-monetary methods of demonstrate and apply knowledge Class discussion based on non-monetary Wolinski and Coates (2015)
motivation and understanding of non-monetary methods of motivation in students part (pp 508519)
methods of motivation, job time jobs
enrichment, job enlargement, job Visiting Speaker
rotation, employee participation and Internet research based on non-monetary
empowerment, quality circles and methods of motivation in job Case Studies
team working; and advertisements
www.businesscasestudies.co.uk
analyse and evaluate non-monetary Past Paper questions
Virgin; Motivating and engaging
methods of motivation.
employees for better business
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CCEA Exemplar Scheme of Work: GCE Business Studies
Management and demonstrate and apply knowledge Whole class teaching leadership styles Wolinski and Coates (2015) (Ch4)
leadership styles and understanding of the different
styles of management and leadership Students to create mind map which Surridge and Gillespie (2015) (pp
(authoritarian, paternalistic, laissez- highlights the characteristics of each style 52–57)
faire and democratic); and and gives examples of when they should
be used Mottershead, Grant and Kelt (2015)
(Ch 46)
evaluate the impact of these styles of Past paper questions
management and leadership on the CCEA PowerPoint ‘Principals of
motivation of staff. Management and leadership’
Case Studies
www.businesscasestudies.co.uk
Enterprise – Rent-A-Car
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CCEA Exemplar Scheme of Work: GCE Business Studies
Resources:
Unit 1:
Text Books
Textbook 1: Wolinski, J; Coates, G, (2015), AQA AS Business Studies, Hodder & Stoughton.
Textbook 2: Surridge, M; Gillespie, A, (2015), AS Business Studies, Hodder & Stoughton.
Textbook 3: Mottershead, A; Grant, A; Kelt, J, (2015), OCR A Level Business, Hodder
Education.
Textbook 4: Hall, D; Jones, R; Raffo, C; Anderton, A; Lee, J; Hirst, K; Redfern, A; Business
Studies 5th. Edition, Pearson
A range of Factfiles, PowerPoints, case studies and podcasts are available on the CCEA
website.
Websites
www.businesscasestudies.co.uk
www.s-cool.co.uk/A-level
www.businessweek.com
www.tutor2u.net
www.investni.com
www.belfasttelegraph.co.uk/business
www.economist.com
www.tesco.co.uk
www.guardian.co.uk/business
www.business.timesonline.co.uk
www.businessstudiesonline.com
www.telegraph.co.uk/money
www.bbc.co.uk>learningzone>clips
www.bbc.co.uk/podcasts
www.bbc.co.uk/dragonsden
www.bbc.co.uk/apprentice
www.timesonline.com
www.thebfa.org
www.bized.com
www.businesslink.gov.uk
www.fsb.org.uk
www.detini.gov.uk
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CCEA Exemplar Scheme of Work: GCE Business Studies
Unit AS 2:
Growing the Business
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CCEA Exemplar Scheme of Work: GCE Business Studies
Prior Learning: No prior attainment is required, although students would benefit from good standards of literacy and numeracy.
Background reading: Students would benefit from keeping up-to-date with business news in the local economy.
Assessment: External written examination 1 hour 30 mins (2 compulsory, structured data responses (40 marks each) 50% of AS and 20% A level.
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CCEA Exemplar Scheme of Work: GCE Business Studies
analyse the reasons for market Wolinski and Coates (2015) (Ch 8)
research;
Surridge and Gillespie (2015)
Types of primary and demonstrate and apply knowledge Students to investigate the types of (Ch 8)
secondary research and understanding of the following primary and secondary research and use
market research methods: this material to create a mind map Mottershead, Grant and Kelt (2015)
– questionnaires; (Ch 51)
– interviews;
– observation; Times 100 - JD Sports
– focus groups;
– consumer panels; http://businesscasestudies.co.uk/jd-
– surveys by post, internet, email, Class discussion on how JD Sports carry sports/
telephone and face-to-face; out research
– test markets; and
– store loyalty cards;
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CCEA Exemplar Scheme of Work: GCE Business Studies
analyse and evaluate these market Discuss each sampling method, when it
research methods; would be used and possible drawbacks of
each method
Sampling demonstrate and apply knowledge
and understanding of the following
sampling methods:
– random;
– quota;
– stratified; and
– cluster sampling; and
Qualitative and analyse and evaluate methods of Discuss difference in qualitative and
quantitative research sampling. quantitative and when each would be used
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CCEA Exemplar Scheme of Work: GCE Business Studies
Elasticity of demand interpret price and income elasticity Individual, worked examples drawing the Mottershead, Grant and Kelt (2015)
of demand and analyse the impact of demand curve (Ch 55)
changes in price and income on
revenue.
Stages demonstrate and apply knowledge Discuss the product life cycle of a popular www.tutor2u.com
and understanding of the product product
life cycle, including extension http://beta.tutor2u.net/business/
Ideas for extending the product life cycle reference/product-life-cycle
strategies;
of a product e.g. PlayStation
Mottershead, Grant and Kelt (2015)
(Ch 54)
Extension strategies
analyse the product life cycle, PowerPoint AS 1
including the need to have a
balanced portfolio of products and
the cash flow and revenue
implications; and
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CCEA Exemplar Scheme of Work: GCE Business Studies
Marketing plan demonstrate and apply knowledge Class workshop to develop a marketing www.tutor2u.com
and understanding of a marketing plan for a popular product
plan, including product development Wolinski and Coates (2015) (Ch 9)
(new and existing), SWOT analysis,
market research, market positioning, Surridge and Gillespie (2015) (Ch 9)
business objectives, marketing
strategies and a marketing budget;
Mottershead, Grant and Kelt (2015)
Market segmentation demonstrate and apply knowledge (Ch 50)
and understanding of market
segmentation;
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CCEA Exemplar Scheme of Work: GCE Business Studies
Nature of E-Business demonstrate and apply knowledge Class discussion CCEA Factfile
and understanding of how business
might use E-Business and digital In groups research examples of digital Times 100 - IBM
marketing, including advertising, marketing and social media campaigns
market research and sales channels, www.nibusinessinfo.co.uk
in a range of business scenarios;
Wolinski and Coates (2015)
Growth in business use of analyse and evaluate the increasing (pp 227229)
social media use of the internet, social media and
mobile technologies to enhance Surridge and Gillespie (2015) (p 140)
marketing or selling activities
including mobile ticketing and Mottershead, Grant and Kelt (2015)
mobile marketing; and (pp 162–163)
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CCEA Exemplar Scheme of Work: GCE Business Studies
Internal and external demonstrate and apply knowledge Group research using internet sources Wolinski and Coates (2015) (Ch 8)
sources of finance and understanding of internal and
external sources of finance (debt and Class discussion Surridge and Gillespie (2015) (Ch
equity). 18)
www.nibusinessinfo.co.uk
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CCEA Exemplar Scheme of Work: GCE Business Studies
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CCEA Exemplar Scheme of Work: GCE Business Studies
Difference between cash explain the difference between cash Individual worked examples showing PowerPoint AS 2
and profit and profit; calculations
Surridge and Gillespie (2015) (Ch
Importance of cash flow demonstrate and apply knowledge Class discussion 16)
and understanding of how to control
cash flow; Mottershead, Grant and Kelt (2015)
(pp 241–242)
analyse methods of improving cash
flow and the consequences of these Hall, Jones, Raffo, Anderton, Lee,
in the short and long term; and Hirst and Redfern (2015) (p 168)
Cash flow forecast use appropriate calculations to Individual worked examples showing PowerPoint AS 2
construct and interpret a cash flow calculations
forecast; and Mottershead, Grant and Kelt (2015)
(Ch 30)
evaluate the importance of cash flow
to a business. Surridge and Gillespie (2015) (Ch
17)
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CCEA Exemplar Scheme of Work: GCE Business Studies
Benefits of budgeting demonstrate and apply knowledge Individual worked examples showing PowerPoint AS 2
and understanding of the role of calculations
budgeting in decision making; Mottershead, Grant and Kelt (2015)
Class discussion (Ch 30)
Fixed and flexible demonstrate and apply knowledge
and understanding of fixed budgets Surridge and Gillespie (2015) (Ch
(problems of settings); 17)
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CCEA Exemplar Scheme of Work: GCE Business Studies
demonstrate and apply knowledge Individual worked examples showing Mottershead, Grant and Kelt (2015)
and understanding of the income calculations (Ch 33–44)
statement and statement of financial
position of a sole trader, including Class discussion
assets and liabilities;
Final accounts
evaluate the usefulness of the Class discussion on usefulness of final Mottershead, Grant and Kelt (2015)
information included in final accounts using examples (Ch 34)
accounts in assessing business
performance.
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CCEA Exemplar Scheme of Work: GCE Business Studies
Resources:
Unit AS 2:
Textbooks
Textbook 1: Wolinski, J; Coates, G, (2015), AQA AS Business Studies, Hodder & Stoughton.
Textbook 2: Surridge, M; Gillespie, A, (2015), AS Business Studies, Hodder & Stoughton.
Textbook 3: Mottershead, A; Grant, A; Kelt, J, (2015), OCR A Level Business, Hodder
Education.
Textbook 4: Hall, D; Jones, R; Raffo, C; Anderton, A; Lee, J; Hirst, K; Redfern, A, (2015),
Edexcel AS/A Level BUSINESS, 5th Edition, Pearson.
A range of Factfiles, PowerPoints, case studies and podcasts are available on the CCEA
website.
Websites
www.thetimes100.co.uk
www.tutor2u.com
www.apple.com
www.playstation.com
www.jdsports.co.uk
www.investni.com
www.nibusinessinfo.co.uk
www.detini.gov.uk
www.enterpriseni.com
www.belfasttelegraph.co.uk/business/
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CCEA Exemplar Scheme of Work: GCE Business Studies
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CCEA Exemplar Scheme of Work: GCE Business Studies
Unit A2 1:
Strategic Decision Making
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CCEA Exemplar Scheme of Work: GCE Business Studies
Background reading: In addition to their class textbook, students should be encouraged to ‘read around’ their subject via business articles online,
newspapers, business journals and Business Review magazine.
Assessment: One two hour external assessment consisting of an unseen case study approximately two pages long. The total marks available are 90.
The case study will be followed by 5 questions. The quality of their written communication is assessed in questions three, four and five.
Mission Statements analyse and evaluate the relationship Class discussion – what is meant by a Wolinski and Coates (2015) (p 2)
between mission statements, aims mission statement? Factfile: Disney and Microsoft (p 3)
and organisational objectives, Past paper questions
including survival, growth, Look at own school mission statement -
profitability and non-financial discuss how this reflects the overall Surridge and Gillespie (2015) (pp 6–
objectives; values of the school
9)
Examine the mission statements of well-
analyse and evaluate how businesses
known businesses using the internet Business in Focus: Starbuck’s
use mission statements;
Mission Statement (p 7)
Class discussion – what are aims and Case study – Marks & Spencer (p 9)
Factors influencing
business objectives analyse and evaluate the internal and objectives? www.topachievement.com
external factors influencing business www.learnmarketing.net – YouTube
Students to write up their own aims and
objectives; objectives for the current academic year 2.27 mins, video
Mottershead, Grant and Kelt (2015)
(pp 34–35)
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CCEA Exemplar Scheme of Work: GCE Business Studies
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CCEA Exemplar Scheme of Work: GCE Business Studies
Short and long term analyse and evaluate the use of short Case study Mottershead, Grant and Kelt (2015)
objectives and long-term objectives by a Case study: Time for Tea (pp 36–37)
business;
Conflict analyse and evaluate when business Unit 82 Business Review Magazine,
objectives may conflict; and CCEA Case Study ‘Business
Objectives’
Organisational culture
demonstrate and apply knowledge Revision questions CCEA PowerPoint presentation
and understanding of organisational
culture and its importance to a Past paper questions
analyse and evaluate two models of Carry out research in school to identify Mottershead, Grant and Kelt (2015)
culture prevalent in a business: the school culture – report findings (p 285)
– Handy; and
– Hofstede; and Case study: Tesco Metro (pp 286–
287)
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CCEA Exemplar Scheme of Work: GCE Business Studies
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CCEA Exemplar Scheme of Work: GCE Business Studies
analyse and evaluate strategies to Use own school – who are the Business Review Magazine CCEA
deal with conflicting objectives. stakeholders and what are their needs. Case Study ‘Stakeholders’
How/why might the stakeholders’ Objectives’
objectives conflict?
Active role-play work using discussion Surridge and Gillespie (2015) (Ch 6)
board on LNI. Pupils take on the role of a
certain stakeholder, putting their view (p 80) – short questions testing
across via an online discussion – help to knowledge and understanding and
recognise areas for potential conflict data response question
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CCEA Exemplar Scheme of Work: GCE Business Studies
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CCEA Exemplar Scheme of Work: GCE Business Studies
Communication
Impact of technology on demonstrate and apply knowledge Examine possible strategies to deal with Wolinski and Coates (p 282-283)
communications and understanding of the impact of conflicting objectives arising from online
technology on communications; discussions Mottershead, Grant and Kelt (p 282 –
293)
Game – Chinese Whispers – summary of
lesson learnt Revision Questions (p 295)
analyse the impact of technology on Investigate communication channels in Wolinski and Coates (2015) (p 288
communication channels; school, identify the impact of technology and pp 292–293)
Barriers to effective demonstrate and apply knowledge Case study Surridge and Gillespie (2015) (p 319)
communication and understanding of barriers to Business Review Magazine
effective communication; Past paper questions CCEA PowerPoint presentation
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CCEA Exemplar Scheme of Work: GCE Business Studies
analyse internal and external Whole class teaching – Distinguish CCEA Factfile,
economies and diseconomies of between internal and external economies Wolinski and Coates (2015)
scale; and Tesco plc (p 258)
evaluate issues relating to Case study Mottershead, Grant and Kelt (2015)
investment and productivity Reasons for business growth and (pp 23–25)
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CCEA Exemplar Scheme of Work: GCE Business Studies
Business plan demonstrate and apply knowledge Creation of a personal ‘SWOT’ Mottershead, Grant and Kelt (2015)
and understanding of a business (pp 46–52)
plan;
analyse a business plan and evaluate Internet research: Look at a local Revision questions (p 53)
its use; business and examine the external factors
(PESTEL) that impact upon it (positive Case study: Tesco – Born again in
and negative) USA (p53)
Analyse the current demonstrate and apply knowledge PESTEL: Mottershead, Grant and
position SWOT and understanding of SWOT and Kelt (2015) (pp 39–40)
(strengths, weaknesses, PESTEL analysis and analyse and
opportunities, threats) and evaluate them as decision making SWOT: (pp 366–367)
PESTEL (political, tools;
economic, social, CCEA PowerPoint presentation
technological, www.tutor2u.com
environmental, legal)
Sources of finance analyse and evaluate internal and Internet research – sources of funds for Mottershead, Grant and Kelt (2015)
external sources of finance; businesses (pp 182–190)
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CCEA Exemplar Scheme of Work: GCE Business Studies
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CCEA Exemplar Scheme of Work: GCE Business Studies
Developing and demonstrate and apply knowledge Whole class teaching Boston Matrix: Mottershead, Grant
implementing strategies and understanding of Ansoff and and Kelt (2015) (pp 394-395)
Boston matrices and analyse and Q&A
evaluate them as decision making Revision and case studies (p 396-
tools; 397)
Porter’s Generic Strategy use Porter’s Generic Strategy and Case study Fact File: Mottershead, Grant and
Bowman’s Strategy Clock to analyse Kelt (2015) (pp 43–44)
and evaluate how organisations Revision questions
Bowman’s Strategy create and maintain a competitive Case study – Stone Country Butchers
Clock advantage and compete in terms of question 5 (p 45)
price and perceived added value;
Bowman’s Strategy – Factfile
Kaplan and Norton’s use Kaplan and Norton’s Balanced Balanced Scorecard – Factfile
Balanced Scorecard Scorecard model to evaluate
Model organisational effectiveness against www.dummies.com/
vision and strategy;
www.tutor2u.com
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CCEA Exemplar Scheme of Work: GCE Business Studies
Drawing a decision tree construct a simple decision tree from Whole class teaching – constructing a Surridge and Gillespie (2015) (pp
given information including decision tree 63–66), knowledge check and data
financial estimates and probabilities; response question (p 69)
Making calculations analyse and evaluate outcomes from Practice questions www.tutor2u.com
a decision tree; and
Case study
Showing decisions analyse and evaluate decision trees CCEA PowerPoint presentation
as a tool for decision making.
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CCEA Exemplar Scheme of Work: GCE Business Studies
Contingency planning demonstrate, apply knowledge and Class discussion – why is there a need for Surridge and Gillespie (2015) (pp
understanding and analyse and contingency planning? 60–62)
evaluate the management of risk;
and Group work – construct a contingency Business in Focus: A big decision
plan for an event of your choice (p 60)
evaluate the need for contingency
planning. www.jaguarlandrover.com/gl/en/
Interpreting company demonstrate and apply knowledge Whole class teaching Mottershead, Grant and Kelt (2015)
accounts and understanding of company (pp 245–257)
accounts;
Practice questions Case study – Mulberry Bags (p 250)
analyse the difference between cash
and profit;
Case study Revision question (p 257)
analyse and interpret the published Case study – Easyjet (p 257)
(final) accounts from a limited
company using comparison over
time and with competitors;
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CCEA Exemplar Scheme of Work: GCE Business Studies
Ratio analysis
Performance ratios calculate and analyse performance Whole class teaching Mottershead, Grant and Kelt (2015)
using ratio analysis to include: (pp 262–278)
– profitability, Return on Capital Practice questions
employed (ROCE), Gross Profit CCEA PowerPoint presentation
(GP)%, Net Profit (NP)%; Case study
– liquidity (current ratio);
– gearing; and/or
– shareholder ratios, Earnings per
Share (EPS), Return on Equity
(ROE); and
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CCEA Exemplar Scheme of Work: GCE Business Studies
Investment appraisal
Payback and Net Present demonstrate and apply knowledge Whole class teaching
Value (NPV) and understanding of the reasons for
investment appraisal;
Analyse and evaluate the advantages Case study Mottershead, Grant and Kelt (2015)
and limitations of each method of (pp 218–220)
appraisal; NPV (pp 221–223)
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CCEA Exemplar Scheme of Work: GCE Business Studies
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CCEA Exemplar Scheme of Work: GCE Business Studies
Resources:
Unit A2 1:
Textbooks
A range of Factfiles, PowerPoints, Case studies and Podcasts are available on the CCEA
website.
Websites
www.investni.com
www.nibusinessinfo.co.uk
www.workspace.org.uk
www.cipd.co.uk/local/northernireland
www.detini.gov.uk
www.enterpriseni.com
www.fsb.org/nireland
www.franchiseddirect.co.uk
www.belfasttelegraph.co.uk/business
www.tesco.cm
www.coca-colacompany.com/history/the-real-story-of-new-coke#TCCC
www.stakeholdermap.com/stakeholder-engagement.html
www.johnlewisparthership.co.uk
www.fairtrade.org.uk
www.gucci.com/uk/home
www.wikipedia.com
www.jaguarlandrover.com/gl/en
http://acorn.caci.co.uk/downloads/Acorn-Infographic.pdf
www.thomascookgroup.com/np-content/uploads/2014/04/130313-noscripts16-FINAL-
EMAIL.pdf
www.ryanair.com
www.co-operative.coop/corporate/
www.unilever.com
www.telegrapg.telegrapf.co.uk/travel/travelnews/10393475/Ryanaie-not-the-cheapest-
airline.html
www.centreparcs.co.uk/images/pdf/annual_review_2013pff
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CCEA Exemplar Scheme of Work: GCE Business Studies
Unit A2 2:
The Competitive
Business Environment
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CCEA Exemplar Scheme of Work: GCE Business Studies
This unit examines the macroeconomic and international framework within which businesses operate. It acknowledges the unique culture of each
organisation, yet recognises that they are all bound by the same social responsibilities and ethics.
The unit examines how businesses are affected by and react to this dynamic environment, taking particular account of the relationships which exist
between the various stakeholders of the business.
www.enterpriseni.com
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CCEA Exemplar Scheme of Work: GCE Business Studies
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CCEA Exemplar Scheme of Work: GCE Business Studies
Business cycles analyse and evaluate the impact of Class discussion – explain the term McAree, D., 4 Minutes To Pass A-
business cycles; and business cycle and its impact on business. Level Business Studies
Investigation activity – Mottershead, Revision Guide Questions &
Importance of business analyse and evaluate the importance Grant and Kelt (2015) (p 134- p 138) Answers.
confidence
of business confidence. Mottershead and Grant (2015)
Case Study – Mottershead and Grant (p130 -138)
(2015) revision questions p 138 (Q7, 8 &
9) Marcouse, I, et al, (2010) (pp580-
581)
Research activity – McAree, D., Top 5
Things To Do At A-Level Business Hall, Jones, Raffo, Anderton, Lee,
Studies Hirst and Redfern (2015) (p 238-
“Why is Business Confidence 240)
important?”
Business Review Magazine
www.belfasttelegraph.co.uk/business
CCEA Case Study - ‘Macroeconomic
www.nibusinessinfo.co.uk Framework’
PowerPoint presentation
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CCEA Exemplar Scheme of Work: GCE Business Studies
Government policy evaluate the significance of Class discussion – Discuss the key Surridge and Gillespie (2015) (pp
objectives government policy objectives, government objectives 36–38)
including: Study activity – Mottershead, Grant, and
Kelt (2015) (pp 139–148) Marcouse, I, et al, (2010) (pp580,
– economic growth; 586, 599- 605)
Case Study – Mottershead, Grant and
– sustainable development;
Kelt, (2015) (pp 149–150)
– inflation; Mottershead, Grant, and Kelt (2015)
Research activity – Revision questions
– employment; and (pp 139–150, 109–114, 132, 115–
(p 149), Q1–4
– balance of payments; and 116)
Economic instruments Sample MEDIA - Irish News article about
analyse and evaluate instruments McAree, D., Top 5 Things To Do At
used to achieve these ‘Unemployment’, 13th August 2015
that the government uses to achieve A-Level Business Studies: Revision
objectives policy objectives, including: Guide Questions & Answers
Class discussion – Discuss the impact of
– income tax; changing exchange rates on Northern Hall, Jones, Raffo, Anderton, Lee,
– corporation tax; Ireland businesses Hirst and Redfern (2015) (p 235,
– VAT; 237, 240)
– custom and excise duties; Study activity – Mottershead, Grant, and
– direct and indirect taxation; Kelt, (2015) (pp 142– 143, pp 144–145 www.teachers.tv
– government expenditure; and pp 109–113)
– interest rates; and www.cengage.co.uk
– exchange rates; and Case Study – Mottershead, Grant and PowerPoint presentation
Kelt, (2015) (p 116)
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CCEA Exemplar Scheme of Work: GCE Business Studies
64
CCEA Exemplar Scheme of Work: GCE Business Studies
Class discussion – Discuss the effect of Wolinski and Coates (2015) (pp 41-
Effects of these objectives evaluate the effects of various policy 49)
government policy objectives on
and instruments on objectives and their impact on
businesses in Northern Ireland
business business; and Surridge and Gillespie (2015) (pp 41,
Mottershead, Grant and Kelt (2015) (p 78)
Business strategies to deal evaluate the effects of government 142)
with government policy Mottershead, Grant and Kelt (2015)
policies on businesses and Economic Policy and its effects on
appropriate counter-strategies. Research activity Mottershead, Grant and
Kelt (2015) (p 144–145) business. (pp 140–142)
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CCEA Exemplar Scheme of Work: GCE Business Studies
Nature of global business demonstrate and apply knowledge Class discussion – discuss the impact of Hall, Jones, Raffo, Anderton, Lee,
and understanding of the global global trade on businesses in Northern Hirst and Redfern (2015) (pp 401 -
context in which a business Ireland 478)
operates;
Study activity – Mottershead, Grant and Surridge and Gillespie (2015)
Kelt (2015), (p 103), (p 104) (p 91, p 190 and 289)
Reasons for globalisation
analyse the reasons for globalisation; Case Study – Mottershead, Grant and Marcouse, I, et al, (2010) Chapter 83
Kelt (2015) (p 105), (p116) (p 592-597)
Global business strategies Raffo et.al Nestle (p 419) Mottershead, Grant and Kelt (2015)
(pp 106–115; 102-104; 169-170; 419;
apply knowledge and understanding
Research activity – Mash Direct Ltd – A2 478)
of key global business strategies; 2 Specimen Examination Paper
PowerPoint presentation
Foreign direct investment
analyse and evaluate the issue
relating to foreign direct investment, Research activity - (WiggleCRC,
including the Bartlett and Ghoshal formerly Chain Reaction Cycles )
model; (Northern Ireland)
Methods of entering
global markets Class discussion – discuss the impact of
evaluate methods of entering global foreign direct investment on businesses in
markets including franchising, joint Northern Ireland
ventures, licensing and direct www.bbc.co.uk (business section)
investment; Research activity – issues in global trade
www.tutor2u.net
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CCEA Exemplar Scheme of Work: GCE Business Studies
impacting business in NI
Reasons for trading analyse the reasons for trading Class discussion – Discuss the role of
globally globally; International Marketing in supporting Mottershead, Grant and Kelt (2015)
Northern Ireland businesses (pp 419–421)
www.tutor2u.net
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CCEA Exemplar Scheme of Work: GCE Business Studies
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CCEA Exemplar Scheme of Work: GCE Business Studies
Global business data evaluate the assistance available Class discussion – discuss the impact of
when trading globally; and trade barriers on businesses in Northern Hall, Jones, Raffo, Anderton, Lee,
Ireland Hirst and Redfern (2015) (pp 420–
422)
Investigation activity – research the
different types of trade barriers; see Revision Guide Questions &
Factfile – Globalisation: Regulations to Answers
trading globally
PowerPoint presentation
Case Study – Mottershead, Grant and
analyse and evaluate business (or Kelt, (2015) (pp 98–102), (p 105) (Case www.bbc.co.uk (business section)
study – Primark)
related) data in an global context, www.tutor2u.net
including measures of performance,
financial and non-financial, market Research activity –
analysis, trends, forecasts, www.belfasttelegraph.co.uk
percentage changes and key
Search terms – ‘global trade/ N.I’
government statistics.
Mottershead, Grant and Kelt (2015)
(p 105)
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CCEA Exemplar Scheme of Work: GCE Business Studies
Ethical codes demonstrate and apply knowledge Class discussion – Examine the reasons Wolinski and Coates (2015) (pp 6-7;
and understanding of the ethical why a business in Northern Ireland would 56, 89, 119 and 240–241)
responsibilities of businesses and have an Ethical Policy
Surridge and Gillespie (2015) (pp 8–
how these impact on the
Mottershead, Grant and Kelt (2015) 9, 67, 86, 91 and 265)
organisational culture; (pp 126–127)
Case Study – Mottershead, Grant and Marcouse, I, et al, (2010), (p620-
Kelt (2015) (pp 128–129) 630)
analyse ethical codes in the context
of business activities; and Wolinski and Coates (2015) i Factfile; Mottershead, Grant and Kelt (2015)
BP: (pp 54–55; p 240-241) (pp 126–128)
evaluate ethics as a source of Research activity – find out how does Hall, Jones, Raffo, Anderton, Lee,
Ethical Issues LIDL Northern Ireland support Northern Hirst and Redfern (2015) (pp 479–
competitive advantage.
Ireland business? Are their activities 484)
ethical?
www.waronwant.org
Case Study – Dyson – P92; BP (p241)
CCEA Case Study ‘business ethics
Case Study- Hall, Jones, Raffo, Anderton, and corporate responsibility’
Lee, Hirst and Redfern (2015) (p
484/Tiptree Textiles) PowerPoint presentation
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CCEA Exemplar Scheme of Work: GCE Business Studies
Sustainability Students should be able to: Class discussion – Explain the meaning of Surridge and Gillespie (2015) (p 42
demonstrate and apply knowledge CSR in business and 190)
Sustainable business and understanding of sustainable Wolinski and Coates (2015) (p 53)
activities business activities; Marcouse, I, et al, (2010) (pp 209;
Case Study – Mottershead, Grant and 211)
Kelt, (2015) (pp 126–127)
evaluate the impact of sustainable Mottershead, Grant and Kelt (2015)
business activity; Research activity – Mash Direct Ltd, A2 (pp 126–127, 164, 165)
2 Specimen Examination Paper
Marcousi, I, et al, (2010) (pp 631-8)
Sample MEDIA
evaluate corporate social Examples of unethical business Business Review Magazine
responsibilities of a business using practices/situations reported in
Corporate Social
Carroll’s Corporate Social media/internet: Hall, Jones, Raffo, Anderton, Lee,
Responsibility (CSR) Business Review Hirst and Redfern (2015) (pp 361)
Responsibility Pyramid; and
Belfast Telegraph; and
CCEA Case Study ‘Corporate
analyse the possible outcomes of UTV Live/BBC
Culture’
decisions taken on the business and
Influence of stakeholder
its stakeholders. Research activity- Internet search Wolinski and Coates (2015) (pp 240–
groups www.tutor2u.net – study materials on 241)
CSR/ethics/ sustainability
PowerPoint presentation
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CCEA Exemplar Scheme of Work: GCE Business Studies
82)
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CCEA Exemplar Scheme of Work: GCE Business Studies
Organisational structures evaluate the various types of Class discussion – Discuss the reasons Wolinski and Coates (2015)
organisational structures in business; why an organisation structure is important (pp 455–460, 471–474, 456–459 and
to a business 520)
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CCEA Exemplar Scheme of Work: GCE Business Studies
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CCEA Exemplar Scheme of Work: GCE Business Studies
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CCEA Exemplar Scheme of Work: GCE Business Studies
Types of change in a demonstrate and apply knowledge Class discussion – Reasons for change in Mottershead, Grant and Kelt (2015)
business and understanding of change in a a business (pp 168–175)
business;
Case Study – Mottershead, Grant and Hall, Jones, Raffo, Anderton, Lee,
Kelt (2015) Tesco plc (p 176) Hirst and Redfern (2015) Knowledge
Importance of change in analyse the types of change in a Check (p 386-394)
business activity business; Research activity – check Tesco Website:
www.tesco.com Marcouse, I, et al, (2010) (pp 613-
619)
Managing information as evaluate the management of Case Study - Hall, Jones, Raffo,
a resource in business information as a resource in Anderton, Lee, Hirst and Redfern (2015) Useful websites:
business; Knowledge Check ; EY (p 394-395)
www.cengage.co.uk
Class discussion – Discuss the use of
Modelling change in a Lewin’s Force Field Analysis Model as a www.tutor2u.net
business context evaluate the importance of change in
way of modelling change in a business
business activity (Lewin’s Force context CCEA Factfiles (A2 2)
Field Analysis); Case Study ‘change’
Causes and effects of Case Study – See Factfile A2 2 Modelling
change in business analyse and evaluate the modelling Change Mottershead, Grant and Kelt (2015) –
of change in a business context; and Revision Questions 3 & 4 (p 176)
Group work - Pressure group activity
knowledge and understanding questions PowerPoint presentation
Mottershead, Grant and Kelt (2015)
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CCEA Exemplar Scheme of Work: GCE Business Studies
analyse the causes and effects of Class discussion – Discuss the reasons for Hall, Jones, Raffo, Anderton, Lee,
change in business, including: resistance to change Hirst and Redfern (2015) (p 393, and
– Pressure groups; 395)
– Business legislation; www.belfasttelegraph.co.uk/business
– Growth and decline of a market; Case Study – ‘ERNST & YOUNG,
– Diversification; and (p 394)
– Modernisation; and
CCEA Factfile A2 2
apply knowledge and understanding
Research activity – Discuss the impact of
Resistance to change of, and analyse and evaluate the changes in the Northern Ireland Dairy
reasons for resistance to change in a industry from 2014. What impact did
business context; they have on consumers, producers and
various participants in the supply chain in
apply knowledge and understanding Northern Ireland?
Strategies to overcome of, and analyse and evaluate the
resistance to change strategies to overcome such
resistance to change including
Kotter and Schlesinger’s model;
Class discussion – Discuss the usefulness Marcouse, I, et al, (2010)
of Kotter and Schlesinger’s model for
managing change Business Review Magazine
PowerPoint resources
CCEA Case Study ‘Change’
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CCEA Exemplar Scheme of Work: GCE Business Studies
Resources:
Unit A2 2:
Textbooks
Textbook 1: Wolinski, J; Coates, G, (2015), AQA AS Business Studies, Hodder & Stoughton.
Textbook 2: Surridge, M; Gillespie, A, (2015), AS Business Studies, Hodder & Stoughton.
Textbook 3: Mottershead, A; Grant, A; Kelt, J, (2015), OCR A Level Business, Hodder Education.
Textbook 4: Hall, D; Jones, R; Raffo, C; Anderton, A; Lee, J; Hirst, K; Redfern, A (2015), 5th
Edition, Pearson.
Textbook 5: McAree, D., Top 5 Things To Do At A-Level Business Studies.
Textbook 6: McAree, D., 3 Best Things To Do At A-Level Business Studies.
Textbook 7: McAree, D., 4 Minutes To Pass A-Level Business Studies.
Textbook 8: Marcouse, I, et al, Business Studies (2010).
A range of Factfiles, PowerPoints, case studies and podcast are available on the CCEA website.
Websites
www.investni.com
www.nibusinessinfo.co.uk
www.workspace.org.uk
www.cipd.co.uk/local/northernireland
www.detini.gov.uk
www.enterpriseni.com
www.franchisedirect.co.uk
www.belfasttelegraph.co.uk/business
www.tesco.com
www.coca-colacompany.com/
www.stakeholdermap.com/stakeholder-engagement.html
www.johnlewispartnership.co.uk
www.fairtrade.org.uk
www.gucci.com/uk/home
www.wikipedia.com
www.jaguarlandrover.com/gl/en
www.thomascookgroup.com
www.ryanair.com
www.co-operative.coop/corporate/
www.unilever.com
www.telegraph.co.uk
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CCEA Exemplar Scheme of Work: GCE Business Studies
Additional Resources:
Books
Hammond, A and Swift, I, Business Studies for A2 Revision Guide, Hodder Arnold
Hammond, A and Brewer, M, Business Studies for AS Revision Guide, Hodder Arnold
Jewell, B, An Integrated Approach to Business Studies, Longman
Letts Educational, Revise A2 Business Studies, Letts Educational Ltd
Lines, D, Martin, B and Marcouse, I, Complete A-Z Business Studies Handbook, Hodder Arnold
Marcouse, I et al, Business Studies, Hodder Arnold
McAree, D, Top 5 Things To Do At A-Level Business, IN2Print, Belfast
McAree, D, 4 Minutes To Pass A-Level Business Studies, IN2Print, Belfast
McAree, Three Best Things To Do At A-Level Applied Business Studies, IN2Print, Belfast
Rice, A, Accounts Demystified: How to understand financial accounting and analysis, Prentice
Hall
Surridge, M and Allan, P, AS/A-level Business Studies Essential World Dictionary
Thomspon, R and Machin, D, AS Business Studies, Collins Educational
Other Publications
Newspaper Supplements
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CCEA Exemplar Scheme of Work: GCE Business Studies
Additional Websites:
Business Studies Websites
Finance
From nibusinessinfo.co.uk:
Business Planning
www.nibusinessinfo.co.uk/bdotg/action/layer?
site=191&r.l1=1073858790&r.s=tl&topicId=1074433147
Borrowing
www.nibusinessinfo.co.uk/bdotg/action/layer?
site=191&r.l1=1073858790&r.s=tl&topicId=1074453326
www.nibusinessinfo.co.uk/bdotg/action/layer?
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CCEA Exemplar Scheme of Work: GCE Business Studies
site=191&r.l1=1073858790&r.s=tl&topicId=1074453334
Human Resources
From nibusinessinfo.co.uk:
www.nibusinessinfo.co.uk/bdotg/action/layer?
site=191&r.l1=1073858787&r.s=tl&topicId=1073876974
www.nibusinessinfo.co.uk/bdotg/action/layer?
site=191&r.l1=1073858787&r.s=tl&topicId=1074436102
Equal Opportunities
www.nibusinessinfo.co.uk/bdotg/action/layer?
site=191&r.l1=1073858787&r.s=tl&topicId=1073877851
Motivation
www.nibusinessinfo.co.uk/bdotg/action/layer?
site=191&r.l1=1073858787&r.s=tl&topicId=1073858908
Organisational Change
www.nibusinessinfo.co.uk/bdotg/action/layer?
site=191&r.l1=1073858787&r.s=tl&topicId=1074450319
www.nibusinessinfo.co.uk/bdotg/action/
layer;jsessionid=FHxqbyGr5wkZMt6pk6QP6JCZhKvl4zT3pNTvHMtRMp9bVfqF3wvh!
1493541108!1162310122409?site=191&r.l1=1073858787&r.s=tl&topicId=1073858914
www.nibusinessinfo.co.uk/bdotg/action/layer?
site=191&r.l1=1073858787&r.s=tl&topicId=1074202347
Marketing
From nibusinessinfo.co.uk:
www.nibusinessinfo.co.uk/bdotg/action/detail?
site=191&r.s=sl&type=RESOURCES&itemId=1073790698
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CCEA Exemplar Scheme of Work: GCE Business Studies
www.nibusinessinfo.co.uk/bdotg/action/layer?site=191&r.s=sc&topicId=1074299808
www.nibusinessinfo.co.uk/bdotg/action/detail?
site=191&r.s=sl&type=RESOURCES&itemId=1074301573
www.nibusinessinfo.co.uk/bdotg/action/layer?site=191&r.s=sl&topicId=1074022100
www.nibusinessinfo.co.uk/bdotg/action/layer?site=191&r.s=sl&topicId=1073901910
www.nibusinessinfo.co.uk/bdotg/action/detail?
site=191&r.i=1074301573&r.l3=1074299784&r.l2=1074299781&r.l1=1073858796&type=RESOU
RCES&itemId=1074301633&r.t=RESOURCES&r.s=m
Niche markets
www.nibusinessinfo.co.uk/bdotg/action/detail?
site=191&r.s=sl&type=RESOURCES&itemId=1073792481
www.nibusinessinfo.co.uk/bdotg/action/detail?
site=191&r.s=sl&type=RESOURCES&itemId=1073790734
www.nibusinessinfo.co.uk/bdotg/action/detail?
site=191&r.s=sl&type=RESOURCES&itemId=1073790737
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CCEA Exemplar Scheme of Work: GCE Business Studies
Operations Management
From nibusinessinfo.co.uk:
Just-in-time production
www.nibusinessinfo.co.uk/bdotg/action/detail?
site=191&r.s=sc&type=RESOURCES&itemId=1074405965
www.nibusinessinfo.co.uk/bdotg/action/detail?
site=191&r.s=sc&type=RESOURCES&itemId=1073792659
www.nibusinessinfo.co.uk/bdotg/action/layer?
site=191&r.l1=1074404796&r.s=tl&topicId=5000305139
Quality management standards
www.nibusinessinfo.co.uk/bdotg/action/layer?site=191&r.s=sl&topicId=1074431977
External Influences
From nibusinessinfo.co.uk:
www.nibusinessinfo.co.uk/bdotg/action/detail?
site=191&r.s=sl&type=RESOURCES&itemId=1075219871
www.nibusinessinfo.co.uk/bdotg/action/layer?site=191&r.s=sl&topicId=1073900131
83