MUNICIPAL

DISASTER RISK
REDUCTION
AND
MANAGEMENT
OFFICECITIZEN’S
- CHARTER
MOLAVE 2022 (1 Edition)
st
I. Mandate:

Setting direction, development, implementation and coordination of disaster risk reduction and management programs.

II. Vision:
The MDRRM Office envisages facilitating, coordinating and managing disaster risk reduction and management and climate
change adaptation activities for a safer and more secure MOLAVE. The MDRRM Office shall be the main arm of the local government in
setting the direction, development, implementation and coordination of disaster risk reduction and management programs aimed at
building capacities at the Barangay level to ensure the safety and security of the Molavenians community.

III. Mission:

To build Local Disaster Risk Reduction and Management and Climate Change Adaptation capabilities with stakeholders and
coordinate preparedness, prevention and mitigation, response and recovery operations in order to protect the people, environment and
economy and ensure a disaster resilient municipality.

IV. Service Pledge:

DESIGN, PROGRAM, COORDINATE AND IMPLEMENT Disaster Risk Reduction and Management activities consistent with
the National Disaster Risk Reduction and Management Council’s standards and guidelines.
 LIST OF SERVICES

MDRRMO SERVICES PAGE NUMBER

1. ISSUANCE OF CERTIFICATION - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4

2. PROVISION OF CCTV FOOTAGE - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5

3. PROVISION OF FM SERVICES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5

4. DISASTER PREPAREDNESS SERVICES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6

5. DISASTER PREVENTION AND MITIGATION SERVICES - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7

6. DISASTER RESPONSE SERVICES (EMERGENCY) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8

7. DISASTER RESPONSE SERVICES (MAN HAUL) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 9

 Republic of the Philippines
Zamboanga Peninsula, Region lX
Province of Zamboanga del Sur
Municipality of Molave
MUNICIPAL DISASTER RISK REDUCTION MANAGEMENT OFFICE

Service Schedule:
CITIZEN’S CHARTER Monday-Friday
8:00 AM to 5:00 PM
SERVICES OFFERED: No Noon Break

1. ISSUANCE OF CERTIFICATION

-Issued to all constituents who are in need of certification from MDRRMO for disaster-related activities.

STEP CLIENTS OFFICE ACTIVITY DURATION FEES PERSON-IN-CHARGE

1 Sign the Client’s Logbook Determine the Purpose 1 min. None Daisy Villegas
Front Desk Officer
2 Present IDs for identification Encode necessary data from the 5 mins. None Rodgelyn P. Francisco
documents presented Research and Planning Officer
(Designate)
3 Received the certification Issue the certification signed by the 1 min None Rodgelyn P. Francisco
MDRRMO Research and Planning Officer
(Designate)
For. Rocelo DR. Navarro
LDRRMO III
Total Duration 7 Minutes
2. PROVISION OF CCTV FOOTAGE

-This includes securing a copy of the CCTV footage in relation to lost items and other activities for security purposes.

STEP CLIENTS OFFICE ACTIVITY DURATION FEES PERSON-IN-CHARGE

1 Sign the Client’s Logbook Determine the Purpose. If within the 2 mins. Merben Obuga
area where CCTV is located, ask for Information Officer
a note.
2 Secure a letter addressing the If the client wants to have a copy of Teodulo Jr. L. Solis
Municipal Mayor thru MDRRMO the footage, ask for a court order or LDRRMA/ Admin and Training
No Fees
allowing the client to secure a copy written request approved by the 10 mins Officer
or view the footage Municipal Mayor.
Ask the details: when, where, what For. Rocelo DR. Navarro
time to review the footage. LDRRMO III
3 Wait for the feedback Inform the requesting entity of the 2 mins. Merben Obuga
status of their request Information Officer
Total Duration 14 Minutes

3. PROVISION OF FM SERVICES

-this includes scheduling of available slot for advertisement and public announcement.

STEP CLIENTS OFFICE ACTIVITY DURATION FEES PERSON-IN-CHARGE

1 Inquire for the availability of time Sign Client’s Logbook. Inform client 2 mins. Radio Personality on Duty
slots per number of spots for its available slot. Present contract
commercial or advertisement for signing No Fees

Sign Client’s Logbook. Details of the 2mins

Inquire for public announcement public announcement

2 Payment to MTO base on the Collect Payment and issue OR 2 mins. Depends Revenue Collector MTO
Ordinance No. 2020-10th-31 for the on the
commercial availed slot
 3 Return to MDRRMO Command and Received OR and Encode 2 mins. Teodulo Jr. L. Solis
Operations Center – FM Station & necessary data from the documents LDRRMA/Admin and Training
Present the Official Receipt presented for the contract Officer
4 Received copy of the contract Airing of the commercial base on 1 day Teodulo Jr. L. Solis
the slot given upon approval of the LDRRMA/Admin and Training
station manager Officer

Airing of public service 11:45-12:00

announcement noon Joel Bernardo
Radio Personality
Total Duration 1 day and 6
mins for
commercial

Service Schedule:
4. DISASTER PREPAREDNESS SERVICES 24 hours/7 days
No Noon Break
-request for DRRM Training/Drills/Lectures/IEC.

STEP CLIENTS OFFICE ACTIVITY DURATION FEES PERSON-IN-CHARGE

1 Sign in the Client Log Book Sign in the Client 1 min. Daisy Villegas
Front Desk Officer
2 Make a letter request addressed to Received request letter. Record Rodgelyn P. Francisco
the MDRRMO Head of Office and documents. Forward to MDRRMO 2 mins. Research and Planning Officer
have its hard copy received or for approval (Office Designate)

Send the request letter thru For. Rocelo DR. Navarro

[email protected] LDRRMO III
3 Wait for the feedback MDRRMO Head acts on the request 1 day
and notify the requesting For. Rocelo DR. Navarro
agency/client upon availability of LDRRMO III
schedule
Total Duration 1Day & 3
Minutes
5. DISASTER PREVENTION AND MITIGATION SERVICES

-provision of early warnings (24-hour weather forecast, climate outlook, water level monitoring, earthquake and other bulletin related to disaster
prevention, mitigation and preparedness of the community) posted in the official social media account of MDRRMO Molave or announce thru M-Radio
106.9 MHz and televise thru Weather Forecast LED Wall.

STEP AGENCY/CLIENTS OFFICE ACTIVITY DURATION FEES PERSON-IN-CHARGE

1 Inquire weather updates, climate Hourly Monitoring on Weather 2 mins. Ruby Joy Cervantes
outlook and other disaster-related Updates, Climate Outlook, Typhoon LDRRMO I/ Operation and
activities and Earthquake Bulletins and other Warning Officer
information from Official Website of
DOST-PAGASA and DOST- No Fees
PHIVOLCS.

Early warning information

dissemination of Weather Bulletin,
Climate Outlook, Typhoon and
Earthquake Bulletin posted in the
official social media account of For. Rocelo DR. Navarro
MDRRMO Molave, announces LDRRMO III
through MRadio 106.9 Mhz and
televise through Weather Forecast
LED Wall.
2 Receive copy of Situational Report Record outgoing documents upon 2 mins. No fees Ruby Joy Cervantes
approval of LDRRMO LDRRMO I/Operation and
Warning Officer
Total Duration 4 Minutes
6. DISASTER RESPONSE SERVICES

-provision of emergency response and other services for emergencies and disaster management.

STEP CLIENTS OFFICE ACTIVITY DURATION FEES PERSON-IN-CHARGE

1 Call MDRRMO Operation Monitor and receive emergency calls 1 mins Responder on duty
Center Hotline Number: Base Radio, Hotline numbers 24/7 daily
09631149697 (TNT) for possible of Emergency response
09754927650 (TM)
(062) 945 2316 (PLDT)
148.95 Hz (Radio Freq)
No Fees
2 Provide necessary Collect pertinent information: name of 1 min. Ruby Joy Cervantes
information to the receiving caller, location, nature of emergency, LDRRMO I/Operation and
MDRRMO duty personnel number and status of the victim Warning Officer
3 Dispatch and relay the information 2 mins. Ruby Joy Cervantes
gathered to the responding team LDRRMO I/Operation and
Warning Officer
4 Provide appropriate assistance to the 7 mins. Emergency Responder
client Responder
5 Gather information and details vital for 2 mins Ruby Joy Cervantes
the incident report preparations and LDRRMO I/Operation and
record it to daily response logbook Warning Officer
Total Duration 13 minutes average responding time depends upon the
location of the reported incident
7. DISASTER RESPONSE SERVICES

-provision of man haul services.

STEP CLIENTS OFFICE ACTIVITY DURATION FEES PERSON-IN-CHARGE

1 Sign Logbook Assist client in signing logbook 1 min. Daisy Villegas
Front Desk Officer
2 Proceed to Concern Information Interview client on their concern. 2 mins Rodgelyn P. Francisco
Desk Determine availability of vehicle Research and Planning Officer
status being requested. (Office Designate)
3 Submit request letter addressed to Issuance of note 2 mins Mayor’s Office
Municipal Mayor thru MDRRMO
4 Return to MDRRMO Command and Receive the note. Scheduling of 1 min Rodgelyn P. Francisco
Operations Center and present the vehicle being required upon Research and Planning Officer
note approval of MDRRMO. Inform the (Office Designate)
requesting entity of the status of
their request. For. Rocelo DR. Navarro
LDRRMO III
Total Duration 6 minutes

Prepared by: Reviewed by: Approved:

For. ROCELO DR. NAVARRO JOSE BERSYL BARRITA CYRIL REO A. GLEPA, M.D.
MDRRMO HRMO Municipal Mayor