Project Report: H1B Subraina s103124 Renee s102633 Emily Ho s102590 Mary s103179 Yoyo s102642

H1B
Subraina s103124
Renee s102633
Emily Ho s102590
Mary s103179
Yoyo s102642
PROJECT REPORT
Housekeeping Project Report
Report for Sir Ryan Wai
1 April 2011
Introduction
Our report is going to compare the housekeeping departments of Pousada de Mong-
ha and Venetian Macao. Pousada de Mong-ha is an educational hotel. The Venetian
Macao is a resort hotel. Our group received the answers from Venetian Macao and
had a field trip to Pousada de Mong-ha. We visited the single room in Pousada de
Mong-ha and we also had a meeting with Ms. Idol kuan. She gave us lots of
information about Pousada de Mong-ha.
Following is the compare of these two hotels

1) The first question is when the hotel opened.
Pousada de Mong-ha opened to public since 1995. The Venetian Macao Resort
Hotel opened in Aug 28th, 2007. As you can see, Pousada de Mong-ha opened
twelve years earlier than Venetian Macao.
2) The second question is how many staffs total are there in housekeeping
department.
In Pousada de Mong-ha, there are seven staffs in housekeeping department.
Venetian Macao has about 1,000 team members. But, Pousada de Mong-ha has 20
rooms and Venetian Macao has 3000 rooms. After our calculation, we found that
the Pousada de Mong-ha’s staff ratio is 1: 2.8 but that of Venetian Macao is 1:3.
3) The third question is what positions are there in housekeeping department.
We are going to show you the difference in the following form. Base on the
form, we can see that scale of Venetian Macao is much higher than that of
Pousada de Mong-ha.
Pousada de Mong-ha Venetian Macao
Housekeeping Manager x1 Director
Room Attendant x2 Assistant Director
Linen Room Attendant x4 Executive Housekeeper (PAD & Suite)
Assistant Executive Housekeeper
Assistant Manager (Wardrobe)
Duty Manager
Supervisor and Guest Service Agent
4）The forth question is the room configuration detail and individual types.
There are 4major room types in Venetian.
Royal Typical suite with 1

king bed
Bella Typical suite with 2

queen beds
Double of its size

Rialto typical suite with 1
king bed
Double of its size to
Verona typical suite with 2
queen beds
While in Pousada, there totally have 20 rooms in 3 room types.
8 x Standard Room
8 x Deluxe Room
4 x Suite
5）Our fifth question asked for the number of rooms / units workout by each Room
Attendant every day.
In Venetian, there are 11 credits per room attendant.
In Pousada, there are Max 10 rooms per day.
6) The sixth question is how many areas under the housekeeping department
managing & responsibility, and their names.
For Venetian, they are in charge of the cleanliness of all hotel suites, front
of house area (except non-property owned shops and restaurants), heart
of house area (except kitchen), laundry & linen and uniform.
In Pousada, they are in charge of the guestroom & linen Room.

7) The seventh question is what kinds of chemical are using in guestroom for
cleaning.
In Pousada De Mong-ha Macau, they use Ecolab same as mock housekeeping

room. And in Venetian, the major chemicals for daily usage are Multi Purpose
Disinfectant Cleaner, Window Cleaner and Air Freshener. We can see, in Pousada
and Venetian, they use almost same chemicals to clean guestrooms.
8) The eighth question is how often of deep cleaning arranged in your guestroom and
on Public Area? What are those areas? Example: guest area in public washrooms
cleaned by daily even by hourly.
In Pousada De Mong-ha, they will arrange the deep cleaning for guestroom in
weekly/monthly/yearly:
Weekly Monthly Yearly
Replace shower curtain, High dusting, exterior Carpet shampoo, sofa
clean lights, scrub window cleaning, A/C cleaning, sheer/heavy
bathroom title & grout vent cleaning curtain cleaning, marble
polishing ...etc
For the public areas inside the IFT campus which is handled by Central
Services. They have their own cleaning team.
But in Venetian,
Quarterly Monthly
Guest suite's deep cleaning included Public area's deep cleaning included
dusting all furniture surfaces, vacuum guest & staff toilet, back of house
underneath of furniture, carpet staircase, staff toilet, floor maintenance,
shampoo, marble polish, stripping duvet ceiling, ventilation and etc.
and pillow and send out for tumbling
dry.
Compare these two hotels, in Pousada they arrange the deep cleaning at least
weekly. But in Venetian the guestroom deep cleaning is a quarterly project, and the
public area’s deep cleaning is a monthly project. We could see Pousada is more
frequently to have the deep cleaning than Venetian. It was because Venetian have
too many guestroom and the public area also very large. And for Pousada they just
have 20 guestrooms, the public area is also small, it’s easy to clean. So Pousada is
even cleaner.
9) what kinds of Property Managing System (PMS) in your department.
T here are many default settings available in a guestroom consists in the

Venetian Macao-Resort-Hotel included are mobile sleeper, transformer, air
humidifier. Moreover, baby items include stroller, crib, potty, bathtub, milk
bottle sterilizer and milk bottle warmer are also provided to the guest too.
10) Beside of guestroom default setting, what kinds of guest loan items available for
the guest.
I n Pousada de Mong-Ha, default settings like

adaptor, extension cord, umbrella, bottle
opener and cutlery are provided. Same as
the Venetian Macao-Resort-Hotel, child care
baby basin and milk bottle sterilization are also
available for too.
11) How many type of linen in guestroom? How many in both bath & living room?
The Venetian Macao-Resort-Hotel obtains totally 11 types of linen in a typical
bath room which includes five types for bathroom and six types per bed.
Pousada de Mong-Ha has a total of 10 types of linen per one guestroom, five
types per bed linen and also five types for bath linen.
12 ) Do
you have On-Premise-Laundry work shop?
The Venetian Macao-Resort-Hotel and Pousada de Mong-Ha both have used the
services of an off-site laundry service rather than On-Premise-Laundry.
13) How many Par of linens do you have for current operation & storage?
In Venetian, the par level is about 4 par for daily operating linen and in Pousada,
it’s about 8 par. our group think that venetian should Add more par of linen in case
of emergency.
14) How could you manage staffs successfully as keep up their morale?
More communication to learn each other, identify the strengthens or weakness of

the staff in order to provide suitable training or instruction, give compliment in
right time
15) What else I should know as failed to raise it up?
Definite you need a larger data storage if you want to cover everything in
Housekeeping operation.
Recommendation
Although Pousada is much smaller in size, it has won Michelin recommendation for
the third year running! These two hotels provide guests with perfect housekeeping
services.
Conclusion
Housekeeping departments of Pousada de Mong-ha and Venetian is very differ in

the structure. Venetian Macau is a hotel with modern housekeeping style while
Pousada de Mong-ha keeps the ordinary structure. It can be easily seen from the
usage of Operating system. What’s more, Venetian Macau is much larger than
Pousada de Mong-ha in size, but they are all successful in operation.

Project Report: H1B Subraina s103124 Renee s102633 Emily Ho s102590 Mary s103179 Yoyo s102642

Uploaded by

Copyright:

Available Formats

Project Report: H1B Subraina s103124 Renee s102633 Emily Ho s102590 Mary s103179 Yoyo s102642

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Project Report: H1B Subraina s103124 Renee s102633 Emily Ho s102590 Mary s103179 Yoyo s102642

Uploaded by

Copyright:

Available Formats

H1B

Following is the compare of these two hotels

Royal Typical suite with 1

Bella Typical suite with 2

Double of its size

While in Pousada, there totally have 20 rooms in 3 room types.

In Pousada, they are in charge of the guestroom & linen Room.

In Pousada De Mong-ha Macau, they use Ecolab same as mock housekeeping

T here are many default settings available in a guestroom consists in the

I n Pousada de Mong-Ha, default settings like

More communication to learn each other, identify the strengthens or weakness of

15) What else I should know as failed to raise it up?

Housekeeping departments of Pousada de Mong-ha and Venetian is very differ in

You might also like