Service Manual: Model: ADS-2200/2700W

Brother Advanced Document Scanner
SERVICE MANUAL
MODEL:
ADS-2200/2700W
Read this manual thoroughly before maintenance work.

Keep this manual in a convenient place for quick and easy reference at all times.
Sep., 2017
SM-PT103
(5)
Confidential
© Copyright Brother 2017
All rights reserved.
No part of this publication may be reproduced in any form or by any means without permission in writing
from the publisher.
All other product and company names mentioned in this manual are trademarks or registered
trademarks of their respective holders.
Specifications are subject to change without notice.
Confidential
TRADEMARKS
BROTHER is either a trademark or a registered trademark of Brother Industries, Ltd.
Microsoft, Windows, Windows Vista, Windows Server, Outlook and Internet Explorer are either
registered trademarks or trademarks of Microsoft Corporation in the United States and/or other
countries.
Apple, Macintosh, Mac OS and Safari are trademarks of Apple Inc., registered in the United States and
other countries.
Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of Nuance
Communications, Inc. or its affiliates in the United States and/or other countries.
PowerPC is a registered trademark of IBM in the United States and/or other countries.
WPA, WPA2, Wi-Fi Protected Access and Wi-Fi Protected Setup are marks of the Wi-Fi Alliance.
Wi-Fi, Wi-Fi Alliance and Wi-Fi Direct are registered marks of the Wi-Fi Alliance.
AMD is a trademark of Advanced Micro Devices, Inc.
ISIS, Captiva and QuickScan are either registered trademarks or trademarks of EMC Corporation in the
United States and/or other countries.
Intel is a trademark of Intel Corporation in the U.S. and/or other countries.
Adobe and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated
in the United States and/or other countries.
Each company whose software title is mentioned in this manual has a Software License Agreement
specific to its proprietary programs.
Any trade names and product names of companies appearing on Brother products, related
documents and any other materials are all trademarks or registered trademarks of those
respective companies.
Compilation and Publication
Under the supervision of Brother Industries, Ltd., this manual has been compiled and published,
covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without notice.
Brother reserves the right to make changes without notice in the specifications and materials contained
herein and shall not be responsible for any damages (including consequential) caused by reliance on
the materials presented, including but not limited to typographical and other errors relating to the
publication.
Copyright and License
© 2017 Brother Industries, Ltd. All rights reserved.
This product includes software developed by the following vendors:
© 2008 Devicescape Software, Inc.
This product includes the “KASAGO TCP/IP” software developed by ZUKEN ELMIC,Inc.
Confidential
CONTENTS
SAFETY INFORMATION........................................................................................... iv
CHAPTER 1 SUPPLEMENTAL SPECIFICATIONS

1. GENERAL .................................................................................................................................... 1-1
2. NETWORK CONNECTIVITY........................................................................................................ 1-3
3. SERVICE INFORMATION............................................................................................................ 1-3
4. CONSUMABLE PARTS ............................................................................................................... 1-3
5. PAPER ......................................................................................................................................... 1-4

5.1 Paper Handling .................................................................................................................... 1-4
5.2 Media Specifications............................................................................................................ 1-4
6. SCANNER .................................................................................................................................... 1-4
CHAPTER 2 ERROR INDICATIONS & TROUBLESHOOTING

1. INTRODUCTION .......................................................................................................................... 2-1
1.1 Precautions.......................................................................................................................... 2-1
1.2 Checks before Commencing Troubleshooting..................................................................... 2-2
2. OVERVIEW .................................................................................................................................. 2-3

2.1 Cross-section Drawing......................................................................................................... 2-3
2.2 Paper Feeding ..................................................................................................................... 2-4
2.3 Operation of Each Part ........................................................................................................ 2-5
2.4 Block Diagram ..................................................................................................................... 2-6
3. ERROR INDICATIONS................................................................................................................. 2-7

3.1 LED Display When Error Occurs ......................................................................................... 2-7
3.2 LCD Display When Error Occurs ......................................................................................... 2-8
4. TROUBLESHOOTING ................................................................................................................. 2-9

4.1 Troubleshooting for Image Defects...................................................................................... 2-9
4.1.1 Defect examples...................................................................................................... 2-9
4.1.2 Troubleshooting according to image defect .......................................................... 2-10
4.2 Troubleshooting for Document Paper Feeding Problems.................................................. 2-14
4.2.1 No document is fed ............................................................................................... 2-14
4.2.2 Multiple documents are fed ................................................................................... 2-14
4.2.3 Document becomes jammed................................................................................. 2-15
4.2.4 Document becomes wrinkled ................................................................................ 2-15
4.3 Troubleshooting for Software Problems ............................................................................ 2-16
4.3.1 Does not respond to operation from a computer ................................................... 2-16
4.3.2 Cannot read data .................................................................................................. 2-16
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4.4 Troubleshooting for Control Panel Problems..................................................................... 2-17
4.4.1 Nothing is displayed on the LCD ........................................................................... 2-17
4.4.2 Nothing is displayed on the LED ........................................................................... 2-17
4.4.3 Control panel is inoperable.................................................................................... 2-17
4.5 Troubleshooting for Network Problems ............................................................................. 2-18
4.5.1 Cannot scan via network connection..................................................................... 2-18
4.5.2 Cannot connect to access point ............................................................................ 2-18
4.6 Troubleshooting for Other Problems.................................................................................. 2-19
4.6.1 Machine does not turn ON .................................................................................... 2-19
4.6.2 Cannot update firmware ........................................................................................ 2-19
4.6.3 Cannot save data in USB flash drive..................................................................... 2-19
4.6.4 USB device connection error................................................................................. 2-19
4.6.5 Cannot register ...................................................................................................... 2-19
4.6.6 Counter does not reset even the consumable part has been replaced ................. 2-20
4.6.7 A CIS error occurred in the initial operation .......................................................... 2-21
4.6.8 Error appeared when the ADF cover was open .................................................... 2-21
4.6.9 Error appeared when unable to generate scan image .......................................... 2-21
CHAPTER 3 DISASSEMBLY/REASSEMBLY
1. SAFETY PRECAUTIONS............................................................................................................. 3-1
2. PACKING ..................................................................................................................................... 3-2
3. SCREW TORQUE LIST ............................................................................................................... 3-3
4. LUBRICATION ............................................................................................................................. 3-4
5. OVERVIEW OF GEARS............................................................................................................... 3-5
6. HARNESS ROUTING................................................................................................................... 3-6
7. DISASSEMBLY FLOW CHART................................................................................................. 3-15
8. DISASSEMBLY PROCEDURE .................................................................................................. 3-16

8.1 Brake roller ASSY.............................................................................................................. 3-17
8.2 Brake roller cover ASSY .................................................................................................... 3-19
8.3 Pick-up roller ASSY / Separation roller ASSY ................................................................... 3-20
8.4 Pick-up roller cover ASSY ................................................................................................. 3-21
8.5 Exit tray ASSY ................................................................................................................... 3-22
8.6 Bottom cover / Rubber foot................................................................................................ 3-23
8.7 Main PCB ASSY ................................................................................................................ 3-25
8.8 Wireless PCB ASSY (Only for LCD models) / ADF cover sensor ..................................... 3-27
8.9 Main motor......................................................................................................................... 3-30
8.10 Document detection sensor / Document scanning position sensor ................................... 3-31
8.11 First side CIS unit / First side CIS flat cable ...................................................................... 3-33
8.12 Panel ASSY / Panel unit flat cable..................................................................................... 3-36
8.13 Key PCB ASSY / Key PCB flat cable................................................................................. 3-37
8.14 Second side CIS unit / Second side CIS flat cable ............................................................ 3-40
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CHAPTER 4 ADJUSTING AND UPDATING SETTINGS AS REQUIRED AFTER
PARTS REPLACEMENT
1. IF YOU REPLACE THE MAIN PCB ASSY .................................................................................. 4-1
1.1 Installing Firmware............................................................................................................... 4-2
1.1.1 Checking firmware version ...................................................................................... 4-2
1.1.2 Installing firmware .................................................................................................. 4-3
1.2 Acquiring White Level Data ................................................................................................. 4-4
1.3 Setting CIS Scan Area......................................................................................................... 4-6
1.4 Registering MAC Address (LCD Model only) ...................................................................... 4-7
1.5 Checking Main PCB............................................................................................................. 4-8
1.5.1 Checking EMMC ..................................................................................................... 4-8
1.5.2 Checking real time clock ......................................................................................... 4-9
1.5.3 Checking USB host ............................................................................................... 4-10
1.6 Setting Serial Number / Country Code / EWS Password .................................................. 4-11
2. IF YOU REPLACE THE FIRST SIDE CIS UNIT OR THE SECOND SIDE CIS UNIT................ 4-13
2.1 Acquiring White Level Data ............................................................................................... 4-14
2.2 Setting CIS Scan Area....................................................................................................... 4-16
3. IF YOU REPLACE THE PANEL ASSY (LCD MODEL ONLY).................................................. 4-17

3.1 Installing Firmware............................................................................................................. 4-18
3.1.1 Checking firmware version .................................................................................... 4-18
3.1.2 Installing firmware ................................................................................................ 4-19
4. IF YOU REPLACE THE WIRELESS PCB ASSY (LCD MODEL ONLY)................................... 4-20
4.1 Registering MAC Address ................................................................................................. 4-20
CHAPTER 5 SERVICE FUNCTIONS

1. FUNCTIONS USING SERVICE TOOL......................................................................................... 5-1
1.1 Light and Shade Graph of the CIS Unit ............................................................................... 5-2
1.2 Check Sensor Operation ..................................................................................................... 5-3
1.3 Check the LED Light of the CIS Unit ................................................................................... 5-4
CHAPTER 6 WIRING DIAGRAM

1. WIRING DIAGRAM ...................................................................................................................... 6-1
CHAPTER 7 PERIODICAL MAINTENANCE

1. PERIODICAL MAINTENANCE PARTS ....................................................................................... 7-1
APPENDIX 1 SERIAL NUMBERING SYSTEM
APPENDIX 2 DELETING USER SETTING INFORMATION
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SAFETY INFORMATION
WARNING
WARNING indicates a potentially hazardous situation which, if not avoided, could result
in death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous situation which, if not avoided, may result in
minor or moderate injuries.
Important
Important indicates a potentially hazardous situation which, if not avoided, may result in
damage to property or loss of product functionality.
Prohibition icons indicate actions that must not be performed.
Electrical Hazard icons alert you to possible electrical shock.
Fire Hazard icons alert you to the possibility of fire.
Note Notes tell you how you should respond to a situation that may arise or give tips about
how the operation works with other features.
This icon indicates that flammable sprays may not be used.
This icon indicates that organic solvents such as alcohol and liquids may not be used.
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 To use the Machine Safely
Please keep these instructions for later reference and read them before attempting any
maintenance. If you do not follow these safety instructions, there is a possibility of a fire,
electrical shock, burn or suffocation.
WARNING
DO NOT expose the machine to direct sunlight, excessive heat, open flames,
corrosive gasses, moisture or dust.
DO NOT place your machine on a carpet or rug, as this will expose it to dust. Doing
so may create a risk of an electrical short or fire. It may also damage the machine
and/or render it inoperable.
DO NOT place the machine near heaters, air conditioners, electric fans, refrigerators,
radiators, or water. Doing so may create the risk of a electrical short or fire should
water come into contact with the machine (including condensation from heating, air
conditioning, and/or ventilation equipment that may be sufficient to create a electrical
shock, short circuit or fire).
DO NOT place the machine near chemicals or in a place where chemicals could be
spilled on it. Should chemicals come into contact with the machine, there may be a
risk of fire or electric shock. In particular, organic solvents or liquids such as benzene,
paint thinner, polish remover, or deodorizer may melt or dissolve the plastic cover
and/or cables, resulting in a risk of fire or electric shock. These or other chemicals
may also cause the machine to malfunction or become discolored.
The product should be placed so as not to come into contact with any wall or other
device. Otherwise, it could create a risk of overheating and/or fire.
Instead:
• Place the machine on a solid surface, never on a bed, sofa, rug, or other similar soft
surface.
• Do not place this machine in a “built-in” installation unless adequate ventilation is
provided.
CAUTION
Avoid placing your machine in a high-traffic area. If you must place it in a high-traffic
area, ensure that the machine is in a safe location where it cannot be accidentally
knocked-over, which could cause injury to you or others and serious damage to the
machine.
Ensure that cables and cords leading to the machine are secured so as not to pose a
tripping hazard.
DO NOT place this machine on an unstable or tilted cart, stand, table or on any tilted/
slanted surface. The machine is heavy and may fall, causing injury to you and serious
damage to the machine.
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Make sure that no part of the machine protrudes from the desk or stand where the
machine is located. In particular, do not leave the output tray open and extended
beyond the edge of a cabinet, table or stand when the machine is located on the edge
of a cabinet, table, stand, etc. As previously cautioned, make sure that the machine is
located on a flat, level, and stable surface free from vibration. Failure to observe these
precautions could cause the machine to fall, causing injury to you or others and
serious damage to the machine.
Important
• DO NOT place your machine next to sources of interference, such as speakers or

the base units of non-Brother cordless telephones. Doing so may interfere with the
operation of the machine's electronic components.
• DO NOT connect your machine to an AC power outlet controlled by wall switches or
automatic timers. Disruption of power can delete information from the machine's
memory, and repeated cycling of the power can damage the machine.
• Always open the paper tray and output tray fully. Failure to do so may cause a risk
of damage to the document.
WARNING
ELECTRICAL HAZARDS
Failure to follow the warnings in this section may create the risk of an electrical shock.
In addition, you could create an electrical short, which may create the risk of a fire.
There are high-voltage electrodes inside the machine. Before you access the inside
of the machine, including for routine maintenance such as cleaning, make sure you
have unplugged the power cord from the AC power outlet.
DO NOT push objects of any kind into the machine through slots or openings in the
casing, as they may touch dangerous voltage points or short out parts.
DO NOT continue using the machine if it has been dropped or the cabinet has been
damaged. Instead, unplug the machine from the power outlet and contact Brother
Authorized Service Personnel.
The machine should be connected to an AC power source within the range indicated
on the rating label. DO NOT connect it to a DC power source or inverter. Doing this
might cause an electrical shock. If you are not sure what kind of power source you
have, contact a qualified electrician.
If water, other liquids, or metal objects get inside the machine, immediately unplug the
machine from the AC power outlet and contact Brother Authorized Service Personnel.
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Power Cord Safety:
• Use only the power cord supplied with this product.
• DO NOT allow anything to rest on the power cord.
• DO NOT place the machine where people can walk on the cord.
• DO NOT place the machine in a position where the cord is stretched or strain is
otherwise put on the cord, as it may become worn or frayed.
• DO NOT use the machine or handle the cord if the cord has become worn or frayed.
If unplugging the machine, DO NOT touch the damaged/frayed part.
• Brother strongly recommends that you DO NOT use any type of extension cord.
AC Adapter Safety
Only use the supplied AC adapter with the unit. Only plug the AC adapter into a power
outlet with voltage that is within the range indicated on Specifications in the User’s
Guide. Failure to do so may result in injury to yourself or others, or damage to the
machine or other property. Brother does not assume any responsibility for any
damage resulting from using an AC adapter other than the one specified.
DO NOT use a damaged AC adapter.
DO NOT place heavy objects on, damage, or modify the AC adapter.
DO NOT forcibly bend the cord of the AC adapter.
DO NOT forcibly pull the cord of the AC adapter.
DO NOT drop, hit, or otherwise damage the AC adapter.
DO NOT use or touch the unit during a thunderstorm when the AC adapter is plugged
in. There may be a remote risk of electric shock from lightning when the machine is
used during a thunderstorm.
When disconnecting the AC adapter from the machine or from the power outlet,
always hold the connector, not the cable, and pull firmly. Failure to do so may result in
exposed or broken power cord wires and/or create a risk of fire, or electric shock.
Make sure that one end of the power cord is firmly plugged into a standard power
outlet and the other end is firmly plugged into the adapter block. Do not use an outlet
that is loose. If the power cord is not completely plugged into the power outlet and
adapter block, the adapter may become hot and/or catch fire.
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DO NOT exceed the rated input or output, referring to the rated label on the AC
adapter.
DO NOT connect the supplied AC adapter to other products.
This product was packaged in a plastic bag. To avoid suffocation, keep this plastic
bag away from babies and children. Do not use the bag in cribs, beds, carriages or
play pens. The bag is not a toy.
FIRE HAZARDS
Failure to follow the warnings in this section may create the risk of a fire.
DO NOT use flammable substances, any type of spray or an organic solvent/liquid

that contains alcohol or ammonia to clean the inside or outside of the machine. Doing
this may cause a risk of fire or electrical shock.
Do not disassemble or modify the machine, otherwise fire or electric shock may
result. If the machine requires repair, contact the place of purchase or Brother
Authorized Service Personnel.
If the machine becomes hot, releases smoke, or generates any strong or unusual
odors, immediately unplug the machine from the power outlet and call Brother
Customer Service.
DO NOT touch the AC adapter or handle the plug with wet hands.
CAUTION
DO NOT put pressure or weight on the unit or use it for any purpose beyond its
intended purpose.
Wait until pages have exited the machine before taking them out, or you could cause
injury to your fingers by trapping them in a roller.
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DO NOT close the ADF cover when your hands are inside the machine. Doing this
may cause injury to your hands.
DO NOT carry the machine by holding the top cover. Doing this may cause the
machine to slip out of your hands. Only carry the machine by placing your hands
under the entire machine.
Use caution when operating the machine to prevent clothing (particularly sleeves,
neckties, etc.), hair, or accessories from being drawn into the machine, otherwise
injury may result. In the event that an object is drawn into the machine, immediately
disconnect the machine from the power source.
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 Notice Regarding the Faithful Reproduction of Scanned Documents
After scanning a document, confirm that the accuracy and quality of the corresponding scan
data meets your needs by confirming the size of the scan data, the amount of image data
captured, image fidelity, color tones, etc.
Always confirm the scan data before destroying the original document.
It is possible that a portion of the scan data may be lost or damaged, therefore, read all
instructions carefully and keep the following in mind.
• Depending on the condition of the document, the document may become worn thin,
distorted, dirty, or cracked during scanning. In this case, some or all of the scan data may
be lost.
Confirm that the document has no wrinkles, bends, or holes.
• If the inside of the machine is dirty, the document may become worn thin, distorted, dirty,
or cracked during scanning. In this case, some or all of the scan data may be lost.
Clean the inside of the machine carefully and regularly.
• The following may occur depending on the scan settings, such as document size,
scanning resolution, color-related settings, single-side or double-side scanning settings,
auto deskew, blank page skip, etc.
- Text may be illegible or unclear if image resolution is too low.
- Scan data of a color document may be captured in black-and-white.
- Only one side of a two-sided document may be captured.
- A portion of the document may not be scanned, or the size may be too small.
- The document may only be scanned up to a certain point, after which scan data will be
lost.
- Blank pages may not be deleted, or pages may be deleted unnecessarily.
- Margins may be added to the edges of the scan data.
Refer to the User's Guide for information about how to configure the scan settings.
• Depending on the condition of the document (such as if it has wrinkles, bends, or holes)
and consumables, multiple pages of a document may be fed at once, causing some pages
to be missing from the scanned data.
Confirm that the document has no wrinkles, bends, or holes.
Replace all consumables (rollers) periodically.
• When scanning documents that are not within the recommended guidelines, or depending
on the condition of the document (such as if it has wrinkles, bends, or holes),
consumables, or the paper feeding mechanisms inside the machine, documents may
become jammed inside the machine during scanning. In this case, some or all of the scan
data may be lost. (Documents may be destroyed as a result of a paper jam.)
Refer to "Acceptable Documents" in the User's Guide for information about acceptable
documents.
• When scanning documents that have been marked with a fluorescent marker, marked
areas may not be seen properly in the scan data, or the marker color may not be
reproduced properly, depending on the color and density of the marker ink.
You may achieve more desireable results by increasing the scanning resolution. Refer to
the User's Guide for information about resolution settings.
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CHAPTER 1 SUPPLEMENTAL
SPECIFICATIONS
1. GENERAL
Part ADS-2200 ADS-2700W
Scanning Method Dual CIS
Resolution From ADF Max 600 x 600 dpi
(Optical)
Resolution (Interpolated) Max 1,200 x 1,200 dpi
Scanning One-sided 35 ppm
Speed Monochrome (2.0 seconds (A4/LTR))
One-sided 35 ppm
Color (2.0 seconds (A4/LTR))
Two-sided 70 ipm (35 ppm)
Monochrome (60 image per min.)
(2.0 seconds (A4/LTR))
Two-sided 70 ipm (35 ppm)
Color (2.0 seconds (A4/LTR))
Memory 512 MB
Interface USB Hi-Speed 2.0 USB Hi-Speed 2.0,
10Base-T/100Base-TX
Power Scanning Approx. 21 W Approx. 23 W
Consumption Ready Approx. 4.7 W Approx. 6.6 W
Sleep Approx. 0.8 W Approx. 1.0 W
Power off Approx. 0.1 W Approx. 0.1 W
Noise Level Sound Scanning 62 dB
Power
Environment Temperature Operating: 5 to 35°C
Storage: 0 to 40°C
Humidity Operating: 20 to 80%
Storage: 10 to 90% (without condensation)
Dimensions Carton Size 393 x 245 x 286 mm
(W x D x H) Machine Size 299 x 145 x 143 mm (w/o input tray)
Weights Machine Weight 2.7 kg
with Carton 3.6 kg 3.8 kg
LCD LCD Type/Size - 2.8 inch 70.7 mm TFT
Touch Panel - 2.8 inch TP
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<Computer requirements>
Computer Platform & Operating System Version Interface
Windows® Windows® XP Professional (SP3) *1 USB *1
Operating Windows® 7 (SP1 or later) 10/100
System Base-TX
Windows® 8 (Ethernet)
Windows® 8.1
802.11 b/g/n
Windows® 10
(Infrastructure Mode)
Windows Server® 2008 R2 IEEE 802.11g/n (Wi-Fi Direct)
(SP1 or later) (ADS-2700W only)
Windows Server® 2012
Windows Server® 2012 R2
Windows Server® 2016
Macintosh OS X v10.10.5
Operating OS X v10.11.x
System
OS X v10.12.x
*1 XP does not support WIA.
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2. NETWORK CONNECTIVITY
Part ADS-2700W only
Wired Network node NC-06h
network type
Network type 10Base-T/100Base-TX
Network SMTP-AUTH,
security SSL/TLS (HTTPS, SMTP), SNMP v3,
802.1x (EAP-FAST, PEAP, EAP-TLS, EAP-TTLS)
Wireless Network node NC-07w
network type
Network type IEEE802.11 b/g/n (Infrastructure Mode)
IEEE802.11 g/n (Wi-Fi Direct®)
Network SMTP-AUTH,
security SSL/TLS (HTTPS, SMTP), SNMP v3,
802.1x (LEAP, EAP-FAST, PEAP, EAP-TLS, EAP-TTLS)
3. SERVICE INFORMATION
Part Approximate Life (pages)
Machine life 300,000 sheets (A4/LTR)
MTBF 4,000 hours
MTTR 0.5 hours
Maximum monthly volume 60,000 sheets (A4/LTR)
4. CONSUMABLE PARTS
Part All Models
Pick-up roller ASSY Up to 100,000 sheets (A4/LTR) (User replacement parts)
Separation roller ASSY Up to 100,000 sheets (A4/LTR) (User replacement parts)
Brake roller ASSY Up to 100,000 sheets (A4/LTR) (User replacement parts)
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5. PAPER
5.1 Paper Handling
Part All Models
Input 50 sheets, (one plastic card)
(Changes with the media weight)
Output 50 sheets
Duplex Scan Yes
5.2 Media Specifications

Part All Models
Paper ADF Plain Paper, Thin Paper, Thick Paper, Thicker Paper, Recycled
Input Paper, Post Card (JPN), Business Card, Plastic Card
Media ADF 50 to 209 g/m2
Weight Card thickness With emboss: up to 1.32 mm
Without emboss: up to 1.10 mm
Media ADF (Multiple paper) Width 51 to 215.9 mm, Length 51 to 355.6 mm
Size ADF (Single paper) Width 51 to 215.9 mm, Length 51 to 5,000 mm
Card size Width 85.6 mm, Length 54.0 mm
6. SCANNER
Color/Black Yes/Yes
®
TWAIN Windows Windows® XP (32 bit only) / Windows® 7, 8, 8.1, 10 /
Compliant Windows Server® 2008 R2 / Windows Server® 2012 /
Windows Server® 2012 R2 / Windows Server® 2016
Macintosh OS X 10.10.x / 10.11.x / 10.12.x (Download only)
®
WIA Windows Windows® 7, 8, 8.1,10
Compliant
ICA Macintosh OS X 10.10.x / 10.11.x / 10.12.x (Download only)
Compliant
Color Depth Input 30 bit color
Output 24 bit color
Resolution Interpolated Up to 1,200 x 1,200 dpi
Optical Up to 600 x 600 dpi
Scanning Width Up to 215.9 mm (8.5 inch)
Gray Scale 256 levels
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CHAPTER 2 ERROR INDICATIONS &
TROUBLESHOOTING
1. INTRODUCTION
Troubleshooting is a collection of solution procedures that service personnel should follow if
an error or malfunction occurs in the machine. It is difficult to determine troubleshooting
procedures for all possible problems that may occur in the future. Therefore, this chapter
describes typical problem cases and recovery procedures for these. These will help service
personnel identify and repair other similar defective sections.
1.1 Precautions
Be sure to observe the following precautions to prevent any secondary problems occurring
during troubleshooting:
(1) Be sure to unplug the AC cord before removing any covers or PCBs, adjusting the
machine, or conducting continuity tests using a tester.
(2) Do not hold the cable when connecting or disconnecting the cable. Be sure to hold the
connector.
(3) Static electricity charged in your body may damage electronic parts.
Before handling the PCBs, touch a metal section of the machine to discharge static
electricity.
When transporting PCBs, be sure to wrap them in conductive sheets.
When replacing PCBs, wear a grounding wrist band and perform replacement on a
conductive mat. Also take care not to touch the conductor sections on the flat cables.
(4) Be sure to always observe all warnings.
(5) After repair is completed, check that the repaired sections, including those removed
once and then remounted, operate normally.
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1.2 Checks before Commencing Troubleshooting
Check the following items before commencing repairs on the machine.
 Operating environment
(1) The machine is placed on a flat, stable surface.
(2) The machine is used in a clean environment where the temperature is between 10°C
(50°F) and 32.5°C (90.5°F) and the relative humidity is maintained between 20% and
80%.
(3) The machine is not exposed to direct sunlight, excessive heat, moisture, or dust.
(4) Hold the machine level while moving it.
 Power supply
(1) Power described on the rating label attached on the machine is supplied. Power
fluctuation should be within ±10% of the rated voltage.
(2) The AC input power supply is within the regulated value.
(3) The cables and harnesses are connected correctly.
 Document
(1) The recommended paper is used for the document.
(2) The document is not damp.
(3) Acid paper is not used.
 Others
(1) Condensation
When the machine is moved to a warm room from a cold location, condensation may
occur inside the machine, causing various problems as listed below.
• Condensation on the surface of optical devices such as the CIS unit may result in
poor quality of scanned images.
• Condensation on the pick-up roller ASSY or the separation roller ASSY may cause
document feed problems.
If condensation has formed in the machine, leave the machine for at least two hours
until it reaches room temperature.
(2) Low temperature
The motor may not operate normally in a cold environment because too much load is
applied to each drive. In this case, raise the room temperature.
 Cleaning
Use a soft lint-free cloth.
WARNING
DO NOT use any flammable spray or flammable solvent such as alcohol, benzine,
or thinner to clean the machine. DO NOT use these articles near the machine.
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2. OVERVIEW
2.1 Cross-section Drawing
Brake roller ASSY
Document detection actuator
Pick-up roller ASSY
Separation roller ASSY
Second side CIS unit
Paper feed roller ASSY
Exit roller ASSY
First side CIS unit Document scanning position actuator
Fig. 2-1
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2.2 Paper Feeding
Feed path
Document tray
<Front side> <Back side>
Exit tray
Fig. 2-2
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2.3 Operation of Each Part
Part name Operation
Brake roller ASSY / Separates documents set in the document tray into single
Separation roller ASSY sheets, and feeds them into the machine.
Paper feed roller ASSY Feeds the document.
Exit roller ASSY Feeds the document to the exit tray.
Document detection actuator Detects the document in the document tray.
(Document detection sensor) Detects document jams.
Document scanning position Detects document jams.
actuator Determines whether the document is fed from the document
(Document scanning position tray.
sensor) Detects document pass and adjusts the scanning start position
for the document.
ADF cover sensor Detects whether the ADF cover is open.
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2.4 Block Diagram
Main PCB LCD model only
Key PCB Panel PCB LCD
Second side CIS unit Touch panel ASSY
First side CIS unit
LCD model only
Wireless LAN PCB
Document scanning
position sensor
Document detection
sensor
ADF cover sensor
Main motor
USB host USB flash drive

USB PC
LCD model only
LAN Ethernet
DC jack AC adapter
Fig. 2-3
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3. ERROR INDICATIONS
The machine is equipped with self-diagnostic function. If the machine does not work
normally, it judges that an error has occurred. Then indicates the corresponding error
message on the LED to help service men to quickly find out the problem.
3.1 LED Display When Error Occurs

According to the machine status when an error occurred and the LED display, details of the
error message can be determined by the combination of the LEDs. Refer to the reference
page to take appropriate measures.
Machine status Power Error LED Error type Refer

LED to:
After power-ON ON Blinking in a Paper jams occurred. 4.2.3
cycle of
0.5-sec. An error occurred during CIS self-check. 4.6.7
In ready state ON Blinking in a ADF cover is open.
cycle of 4.6.8
0.5-sec.
ON Clean or replace each roller. 4.6.6
In scanning ON Blinking in a Could not feed the document. 4.2.1
cycle of
0.5-sec. Double feed occurred. 4.2.2
Paper jams occurred. 4.2.3
The USB cable is not connected when
4.3.1
scanning to PC.
The USB flash drive is not connected when
4.6.3
scanning to it.
Not enough memory to scan to the USB
4.6.3
flash drive.
The USB flash drive was disconnected
4.6.3
when scanning to it.
When ON 5-sec. ON A USB device that did not meet the
connecting the 1-sec. OFF specifications was inserted into the USB 4.6.3
USB flash drive port. (USB HUB was inserted)
1-sec. ON A USB device that did not meet the
5-sec. OFF specifications was inserted into the USB 4.6.3
port. (USB mouse was inserted)
3-sec. ON A USB device that did not meet the
3-sec. OFF specifications was inserted into the USB 4.6.3
port.
0.5-sec. ON Overcurrent was caused because a USB
0.5-sec. OFF device that did not meet the specifications 4.6.3
was inserted into the USB port.
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3.2 LCD Display When Error Occurs
The error messages displayed on the LCD of the machine and their descriptions are shown
in the table below.
LCD Refer to:

A document is jammed in the ADF (Automatic Document Feeder).
Please open the ADF cover and remove the jammed paper by pulling it backwards, 4.2.3
then try again.
An error occurred during scanning. Please try your scan again. 4.6.3
An unsupported authentication/encryption method has been detected on your
4.5.2
wireless access point/router.
Cover is open. Close the ADF Cover. 4.6.8
Document feed error, make sure the paper is loaded correctly. 4.2.1
Failed to connect to the device. If the device is OFF, turn the device ON. Check the 4.3
I/F cable connection between the device and your computer. Then try to scan 4.6.3
again. If a USB flash drive is inserted in the machine, remove it. 4.6.4
Failed to connect to the machine. Check the network connection. 4.5
No document is set in ADF (Automatic Document Feeder). Please set your
4.2.1
document in ADF and try again.
The device cannot connect to your wireless access point/router. 4.5.2
The Scan image cannot been created. Check the following and try again. Hard disk
4.6.9
is out of memory. Authority to write to the Hard disk.
The scanned pages were all recognized as blank pages. To correct this, please set 4.1.2
Blank Page Skip to Off and scan the document again. In case of one-sided Completely
scanning, check that the correct side was scanned. blank
The specified SSID and network key are incorrect. 4.5.1
The specified wireless security information is incorrect. 4.5.2
There is not enough memory in your PC. Please close all other active applications,
4.6.9
then try again.
Your wireless access point/router cannot be detected. 4.5.2
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4. TROUBLESHOOTING
4.1 Troubleshooting for Image Defects
4.1.1 Defect examples
Light Faulty registration Dark or

bluish white
Completely Vertical streaks White vertical

blank streaks
Hue defect Expanded Dot or dirt

image
Colored background
Fig. 2-4
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4.1.2 Troubleshooting according to image defect
 Light
<User Check>
- Check that the contrast setting is not too light.
- Clean the scanning surface of the CIS unit.
Step Cause Remedy

Incorrect white level correction data Execute the maintenance mode function
"Acquiring white level data" (refer to "1.2" in
1
Chapter 4) and "Setting CIS scan area"
(refer to "1.3" in Chapter 4).
First side or second side CIS unit Replace the first side or second side CIS
2
failure unit.
3 Main PCB failure Replace the main PCB ASSY.
 Faulty registration
Step Cause Remedy

Document scanning position Reattach the document scanning position
1 actuator caught in sections of the actuator.
machine
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 Dark or bluish white
<User Check>
- Check that the contrast setting is not too dark.
Step Cause Remedy

1
2
failure unit.
 Completely blank
<User Check>
- Check that the document is not reversed.
- Check that the document is set in the document tray correctly.
Step Cause Remedy

1
2
failure unit.
 Vertical streaks
<User Check>
- Clean the feeding path.
Step Cause Remedy

1
failure unit.
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 White vertical streaks
<User Check>
- Wipe the scanning surface of the first side and second side CIS unit
four times in the same direction with a cleaning cloth.
Step Cause Remedy

1
failure unit.
 Hue defect
<User Check>
Step Cause Remedy

Color parameter failure Execute the maintenance mode function
1
2
failure unit.
 Expanded image
Step Cause Remedy

The maintenance mode function Execute the maintenance mode function
"Acquiring white level data" and "Acquiring white level data" (refer to "1.2" in
1
"Setting CIS scan area" are not set. Chapter 4) and "Setting CIS scan area"
Old firmware Install the latest version firmware. (Refer to
2
"1.1" in Chapter 4.)
3
failure unit.
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 Dot or dirt
<User Check>
- Gently and evenly wipe the pick-up roller ASSY, the
separation roller ASSY and the paper feed roller ASSY
perpendicular to the direction of the rotation with a soft
cloth to clean it.
Step Cause Remedy

1
failure unit.
 Colored background
<User Check>
- Clean the scanner glass or the first side/second side
scanner glass strip.
Step Cause Remedy

1 "Acquiring white level data". (Refer to "1.2"
in Chapter 4.)
2
failure unit.
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4.2 Troubleshooting for Document Paper Feeding Problems
4.2.1 No document is fed
<User Check>
- Check that the paper used for the document is within the standard.
- Check that the number of documents set is within the standard.
- Check that the ADF cover is closed correctly.
- Gently and evenly wipe the pick-up roller ASSY and the separation roller ASSY
perpendicular to the direction of the rotation with a soft cloth to clean it.
- Replace the pick-up roller ASSY and the separation roller ASSY.
Step Cause Remedy
Document detection actuator Reattach the document detection actuator.
1
coming off
2 ADF cover sensor attachment failure Reattach the ADF cover sensor.
Connection failure of the ADF cover Reconnect the ADF cover sensor harness.
3
sensor harness
Connection failure of the main Reconnect the main motor harness.
4
motor harness
Connection failure of the document Reconnect the document detection sensor
5
detection sensor harness harness.
Attachment failure of the gears and Reattach the gears and the belts in a
6
the belts in a feeding system feeding system.
7 ADF cover sensor failure Replace the ADF cover sensor.
8 Document detection sensor failure Replace the document detection sensor PCB.
9 Main motor failure Replace the main motor ASSY.
10 Key PCB failure Replace the key PCB ASSY.
11 Panel PCB failure Replace the panel ASSY.
4.2.2 Multiple documents are fed

<User Check>
- Check that the document is not damp. If it is damp, dry it.
- Gently and evenly wipe the pick-up roller ASSY, the separation roller ASSY and the
brake roller ASSY perpendicular to the direction of the rotation with a soft cloth to clean
it.
- Replace the pick-up roller ASSY, the separation roller ASSY and the brake roller ASSY.
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4.2.3 Document becomes jammed
<User Check>
- Check that the document is not wrinkled.
- Check that the document is not torn.
- Check that the document is not damp. If it is damp, dry it.
- Check that the ADF cover is closed correctly.
- Check that the pick-up roller cover ASSY and the brake roller cover ASSY are closed
correctly.
Step Cause Remedy
Foreign object inside the ADF cover Remove the foreign object inside the ADF
1
cover.
Document scanning position Reattach the document scanning position
2
actuator coming off actuator.
3 Document pinch roller coming off Reattach the document pinch roller.
Connection failure of the document Reconnect the document scanning position
4
scanning position sensor harness sensor harness.
First side or second side CIS unit Reattach the first side or second side CIS
5
attachment failure unit.
Document scanning position Replace the document scanning position
7
sensor failure sensor PCB ASSY.
4.2.4 Document becomes wrinkled

<User Check>
- Check that the document guide is adjusted to suit the document size.
- Check that the document is not curled.
- Replace the pick-up roller ASSY and the separation roller ASSY.
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4.3 Troubleshooting for Software Problems
End users can solve problems related to software, for instance, scanning is not possible from
a computer although scanning can be performed from the machine, as long as they follow
the User Check items. If the problem still cannot be solved, follow each procedure according
to the step number in the tables below.
4.3.1 Does not respond to operation from a computer

<User Check>
- Check that the USB cable or the LAN cable is not damaged.
- When using an interface switch, check that the correct machine is selected.
- Check the relevant section in the User's Guide.
- Check the driver settings.
- Check that the startup type setting of WIA is "Automatic".
Step Cause Remedy
Program malfunction Install the latest version firmware. (Refer to
1
"1.1" in Chapter 4.)
2
sensor harness
4.3.2 Cannot read data

<User Check>
- Check that the USB cable or the LAN cable is not damaged.
- When using an interface switch, check that the correct machine is selected.
- Check the driver settings.
Step Cause Remedy
1
sensor harness
2 ADF cover sensor failure Replace the ADF cover sensor ASSY.
5
failure unit.
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4.4 Troubleshooting for Control Panel Problems
4.4.1 Nothing is displayed on the LCD
<User Check>
- Check that the AC cord or the DC plug is connected correctly.
Step Cause Remedy
Connection failure of the panel PCB Reconnect the panel PCB flat cable.
1
flat cable
Connection failure of the key PCB Reconnect the key PCB flat cable.
2
flat cable
3 AC cord failure Replace the AC cord.
4 AC adapter failure Replace the AC adapter.
4.4.2 Nothing is displayed on the LED

<User Check>
- Check that the AC cord or the DC plug is connected correctly.
Step Cause Remedy
1
flat cable
4.4.3 Control panel is inoperable

<User Check>
- Check that the function lock is not set.
Step Cause Remedy
1
flat cable
2
flat cable
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4.5 Troubleshooting for Network Problems
4.5.1 Cannot scan via network connection
<User Check>
- Check the relevant section in the Network Setting Guide.
- Check the network connection.
- Check the LAN cable.
Step Cause Remedy
Connection failure of the wireless Reconnect the wireless PCB harness.
1
PCB harness
2 Wireless PCB failure Replace the wireless PCB ASSY.
4.5.2 Cannot connect to access point

<User Check>
- Check the wireless LAN settings.
- Check the access point settings.
- Change the machine installation location.
- Set the access point manually.
Step Cause Remedy
Connection failure of the wireless Reconnect the wireless PCB harness.
1
PCB harness
2 Wireless PCB failure Replace the wireless PCB ASSY.
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4.6 Troubleshooting for Other Problems
4.6.1 Machine does not turn ON
<User Check>
- Check that the AC cord or the DC plug is connected to the host correctly.
Step Cause Remedy
1
flat cable
2
flat cable
4.6.2 Cannot update firmware

<User Check>
- Make sure that there is no other function running.
Step Cause Remedy
The power was turned OFF while Install the firmware. (Refer to "1.1" in
1
updating Chapter 4.)
4.6.3 Cannot save data in USB flash drive

<User Check>
- Check that the USB flash drive is inserted into the USB terminal correctly.
- Replace the USB flash drive and try saving data again.
- Check that the USB flash drive is not write-protected.
- Check that the connected USB device is supported.
- Check if there is sufficient memory in the USB flash drive.
Step Cause Remedy
4.6.4 USB device connection error

<User Check>
- Check that the connected USB device is supported.
- Replace the USB flash drive and try again.
Step Cause Remedy
4.6.5 Cannot register

<User Check>
- Check that the number of items registered has not been exceeded.
- Check the network connection.
- Check the relevant section in the Network Setting Guide.
Step Cause Remedy
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4.6.6 Counter does not reset even the consumable part has been replaced
<User Check>
- Use the Remote setup to reset roller counters. (Refer to the following procedures.)
Step Cause Remedy
<How to reset roller counters>

(1) While the machine is in the ready state, connect it to your computer using the USB
cable.
(2) Select Windows Menu > “Brother” folder >
A relevant model's folder > the “RemoteSetup”
file to start the file.
(3) The Search Devices screen appears.

Select the relevant model, and then
click the [Connect].
(4) When the Remote Setup screen

appears, select the [Machine Info],
and then click the [Reset] next to the
Pickup Roller.
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4.6.7 A CIS error occurred in the initial operation
<User Check>
- Turn OFF and ON the machine.
Step Cause Remedy
Connection failure of the first side Reconnect the first side or second side CIS
1
or second side CIS flat cable flat cable.
First side or second side CIS flat Replace the first side or second side CIS flat
2
cable failure cable.
3
failure unit.
4.6.8 Error appeared when the ADF cover was open

<User Check>
- Securely close the ADF cover.
Step Cause Remedy
1
sensor harness
ADF cover sensor attachment Reattach the ADF cover sensor.
2
failure
4.6.9 Error appeared when unable to generate scan image

<User Check>
- Check that the external memory is not sufficient.
- Check that writing to the external memory is not forbidden.
- Replace the external memory with a one having larger capacity. Or reduce the scanned data.
- Replace the external memory.
Step Cause Remedy
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CHAPTER 3 DISASSEMBLY/REASSEMBLY
1. SAFETY PRECAUTIONS
To avoid creating secondary problems by mishandling, follow the warnings and precautions
below during maintenance work.
• Be careful not to lose screws, washers, or other parts removed.
• Be sure to apply grease to applicable positions specified in this chapter.
• When using soldering irons or other heat-generating tools, take care not to accidentally
damage parts such as wires, PCBs and covers.
• Static electricity charged in your body may damage electronic parts. When transporting
PCBs, be sure to wrap them in conductive sheets.
• When replacing the PCB and all the other related parts, put on a grounding wrist band and
perform the job on a static mat. Also take care not to touch the conductor sections on the
flat cables or on the wire harnesses.
• After disconnecting flat cables, check that each cable is not damaged at its end or short-
circuited.
• When connecting flat cables, do not insert them at an angle. After insertion, check that the
cables are not at an angle.
• When connecting or disconnecting harnesses, hold the connector body, not the cables. If
the connector is locked, release it first.
• After a repair, check not only the repaired portion but also harness treatment. Also check
that other related portions are functioning properly.
• There must be no damage in the insulation sheet.
• After a repair, update the firmware to the latest version.
• When replacing the PCB, clear the component side and solder side from foreign objects.
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2. PACKING
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3. SCREW TORQUE LIST
Tightening torque
Location of screw Screw type Q'ty
N · m (kgf · cm)
Upper side Taptite cup B M3x8 2 0.450.05 (4.50.5)
Bottom cover
Bottom side Taptite cup B M3x8 3 0.450.05 (4.50.5)
Taptite cup B M3x8 2 0.450.05 (4.50.5)
Main PCB
Screw cup M3x6 2 0.450.05 (4.50.5)
Inner side cover Taptite cup B M3x8 3 0.450.05 (4.50.5)
Main motor Screw cup M3x6 2 0.450.05 (4.50.5)
Inner cover Taptite cup B M3x8 4 0.450.05 (4.50.5)
ADF cover Taptite cup B M3x8 4 0.450.05 (4.50.5)
Panel FG film (ADF cover ground plate)
Taptite cup B M3x8 1 0.450.05 (4.50.5)
(LCD model only)
Key PCB FG harness Taptite cup B M3x8 1 0.450.05 (4.50.5)
Discharging brush FG harness /
Taptite cup B M3x8 1 0.450.05 (4.50.5)
Brake roller discharging cloth
ADF cover ground plate Taptite cup B M3x8 1 0.450.05 (4.50.5)
Key PCB ASSY Taptite cup B M3x8 1 0.450.05 (4.50.5)
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4. LUBRICATION
There are no applicable parts for lubrication.
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5. OVERVIEW OF GEARS
There are no gears to be disassembled.
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6. HARNESS ROUTING
1 Main PCB ASSY
Key PCB FG harness Main PCB ASSY
First side CIS flat cable Second side CIS flat cable
2 Main PCB ASSY (Back side of the LCD model)
Document detection ADF cover Document scanning

sensor harness sensor harness position sensor harness Wireless PCB harness
Main motor harness Main PCB ASSY Key PCB flat cable
Harness colors are subject to change for some reason.
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3 Main PCB ASSY (Back side of the LED model)
Document detection ADF cover Document scanning

sensor harness sensor harness position sensor harness
4 Right side 1 of the machine
Key PCB FG harness
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5 Right side 2 of the machine
ADF cover sensor harness
Second side CIS Flat cable Key PCB flat cable
6 Inner side cover (LCD model)
Wireless PCB harness
Wireless PCB ASSY
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7 Main motor
Main motor harness
8 Inner cover (LCD model)
Document scanning Document detection

Wireless PCB harness position sensor harness sensor harness
ADF cover sensor harness Main motor harness
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9 Inner cover (LED model)
Document scanning Document detection

position sensor harness sensor harness
ADF cover sensor harness Main motor harness
10 Frame
Key PCB flat cable Second side CIS flat cable
First side CIS flat cable
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11 First side CIS unit
First side CIS unit
First side CIS flat cable
12 Whole of ADF cover (LCD model)
Key PCB FG harness Panel PCB Discharging brush FG harness Panel FG film
Key PCB ASSY Key PCB flat cable Panel unit flat cable
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13 Whole of ADF cover (LED model)
Key PCB FG harness Discharging brush FG harness
Key PCB ASSY Key PCB flat cable
14 ADF cover (LCD model)
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15 ADF cover (LED model)
16 Under key PCB (Key PCB flat cable / Second side CIS flat cable)
Second side CIS flat cable
Key PCB flat cable
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17 Under key PCB (Second side CIS flat cable)
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7. DISASSEMBLY FLOW CHART
Disassembly / Re-Assembly (second)
8.3 Pick-up roller ASSY / 8.4 Pick-up roller cover 8.2 Brake roller cover
Separation roller ASSY 8.1 Brake roller ASSY ASSY ASSY 8.5 Exit tray ASSY
5/5 5/5 5/5 5/10 5/5
8.6 Bottom cover 8.6 Rubber foot

30/35 15/10
8.7 Main PCB ASSY

25/35
8.8 ADF cover sensor 8.9 Main motor 8.10 Inner cover
15/20 10/20 20/55
8.8 Wireless PCB 8.10 Document

ASSY detection sensor 8.11 ADF cover ASSY
(Only for LCD models) 10/10 20/25
20/25
8.10 Document 8.13 ADF cover ground

Scanning position 8.11 First side CIS unit 8.12 Panel ASSY plate
sensor 15/10 25/30 20/25
10/10
8.11 First side CIS flat 8.12 Panel unit flat 8.14 Second side CIS
cable cable 8.13 Key PCB ASSY flat cable
5/5 5/5 5/5 5/5
8.14 Second side CIS

8.13 Key PCB flat cable unit
5/5 15/10
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8. DISASSEMBLY PROCEDURE
Preparation
 Disconnecting Cables and Removing Accessories
Prior to proceeding with the disassembly procedure,
(1) Disconnect the following:

• AC adapter
• USB cable (if connected)
• LAN cable (if connected)
• USB flash drive (if connected)
(2) Remove the following:
• Document tray
Document tray LAN cable
USB flash drive USB cable AC adapter
Fig. 3-1
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8.1 Brake roller ASSY
(1) Unlock the release button to open the ADF cover.
Release button
ADF cover
Fig. 3-2
(2) Push the hook part to open the brake roller cover ASSY.
(3) Remove the brake roller ASSY.
Hook part
Brake roller cover ASSY Brake roller ASSY
Fig. 3-3
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(4) Release the hook to pull out the brake roller ASSY from the brake roller torque clutch.
Brake roller ASSY
Hook Brake roller ASSY Brake roller torque clutch
Fig. 3-4
Assembling Note:
• When attaching the brake roller ASSY, align its groove with the hook of the brake roller
torque clutch.
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8.2 Brake roller cover ASSY
(1) Open the brake roller cover ASSY about 30-40 degrees relative to the ADF cover.
(2) Pull the left side of the brake roller cover ASSY in the direction of the arrow A to release the
hook.
(3) Slide the brake roller cover ASSY in the direction of the arrow B to remove it from the boss
of the ADF cover.
ADF cover
About 30 to 40°
About 30 to 40°
A
Hook
Brake roller cover ASSY Boss
Fig. 3-5
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8.3 Pick-up roller ASSY / Separation roller ASSY
(1) Release the hook to open the pick-up roller cover ASSY.
(2) Remove the pick-up roller ASSY and the separation roller ASSY.
Hook Pick-up roller cover ASSY
Pick-up roller ASSY Separation roller ASSY
Fig. 3-6
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8.4 Pick-up roller cover ASSY
(1) Open the pick-up roller cover ASSY about 45 degrees relative to the upper frame to
remove it in the direction of the arrow.
Pick-up roller cover ASSY
About 45°
Upper frame
Fig. 3-7
(2) Close the ADF cover.
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8.5 Exit tray ASSY
(1) Open the exit tray ASSY about 90 degrees relative to the panel ASSY to remove the exit
tray ASSY upwards.
Panel ASSY
About 90°
About 90°
Exit tray ASSY
Fig. 3-8
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8.6 Bottom cover / Rubber foot
(1) Remove the two taptite cup B M3x8 screws.
Taptite cup B M3x8
Fig. 3-9
(2) Turn the machine upside down, and remove the three taptite cup B M3x8 screws from the
bottom cover.
Bottom cover
Taptite cup B M3x8
Fig. 3-10
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(3) Unlock the release button, and open the ADF cover.
(4) Release each hook to remove the bottom cover.
Hook Hook
Upper side
Bottom side
Hooks
Fig. 3-11
(5) Remove the four rubber feet from the bottom cover.
Bottom cover
Rubber feet
Fig. 3-12
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8.7 Main PCB ASSY
(1) Remove the taptite cup B M3x8 screw to remove the key PCB FG harness from the main
PCB ASSY.
(2) Remove the screw cup M3x6 screw to peel off the panel discharging cloth and the first side
CIS discharging cloth from the main PCB ASSY.
(3) Remove the taptite cup B M3x8 screw and the screw cup M3x6 screw to raise the main
PCB ASSY. Disconnect the first side CIS flat cable and the second side CIS flat cable from
the main PCB ASSY.
Taptite cup B M3x8 Screw cup M3x6

Taptite cup B M3x8 Main PCB ASSY
Key PCB FG harness First side CIS Second side CIS Panel discharging cloth / Screw cup M3x6
Flat cable Flat cable First side CIS discharging cloth
Fig. 3-13
HARNESS ROUTING: Refer to “1. Main PCB ASSY”.
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(4) Disconnect all the harnesses and the key PCB flat cable from the back side of the main
PCB ASSY.
Document detection ADF cover Document scanning Wireless PCB harness
sensor harness sensor harness position sensor harness (LCD model only)
Fig. 3-14
HARNESS ROUTING: Refer to “2. Main PCB ASSY (Back side of the LCD model)”,
“3. Main PCB ASSY (Back side of the LED model)”.
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8.8 Wireless PCB ASSY (Only for LCD models) / ADF cover sensor
(1) Release the wireless PCB harness from the securing fixtures. (LCD model only)
Wireless PCB harness
Fig. 3-15
HARNESS ROUTING: Refer to “8. Inner cover (LCD model)”.
(2) Release the key PCB FG harness from the securing fixtures.
(3) Remove the three taptite cup B M3x8 screws to remove the inner side cover.
Inner side cover
Key PCB FG harness Taptite cup B M3x8
Fig. 3-16
HARNESS ROUTING: Refer to “4. Right side 1 of the machine”.
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(4) Release the wireless PCB harness from the securing fixtures. Release each hook to
remove the wireless PCB ASSY from the inner side cover. (LCD model only)
(5) Disconnect the wireless PCB harness from the wireless PCB ASSY. (LCD model only)
Wireless PCB harness Hooks
Inner side cover Wireless PCB ASSY
Fig. 3-17
HARNESS ROUTING: Refer to “6. Inner side cover (LCD model)”.
Assembling Note:
• If you replaced the wireless PCB ASSY, write the Mac address to the EEPROM as
described in “4.IF YOU REPLACE THE WIRELESS PCB ASSY (LCD MODEL ONLY)”
in Chapter 4.
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(6) Untie the twisting of the document detection sensor harness, the document scanning
position sensor harness and the ADF cover sensor harness. Release the ADF cover
sensor harness from the securing fixtures to remove the ADF cover sensor.
Assembling Note:
• Twist the document detection sensor harness, the document scanning position sensor
harness, and the ADF cover sensor harness about three times to bundle them.
(7) Disconnect the ADF cover sensor harness from the ADF cover sensor.
ADF cover sensor harness ADF cover sensor
Document detection Document scanning

sensor harness position sensor harness
Fig. 3-18
HARNESS ROUTING: Refer to “5. Right side 2 of the machine”, “8. Inner cover (LCD
model)”, “9. Inner cover (LED model)”.
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8.9 Main motor
(1) Release the main motor harness from the securing fixtures.
(2) Remove the two screw cup M3x6 screws to remove the main motor.
Main motor harness Main motor Screw cup M3x6
Fig. 3-19
HARNESS ROUTING: Refer to “7. Main motor”.
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8.10 Document detection sensor / Document scanning position sensor
(1) Remove the four taptite cup B M3x8 screws to remove the inner cover.
Inner cover Taptite cup B M3x8
Taptite cup B M3x8
Fig. 3-20
(2) Release each hook to remove the document detection sensor.

(3) Release each hook while pushing the actuator in the direction of the arrow to remove the
document scanning position sensor.
Actuator Document detection sensor Hooks
Hooks Document scanning position sensor
Fig. 3-21
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(4) Disconnect the document detection sensor harness from the document detection sensor.
(5) Disconnect the document scanning position sensor harness from the document scanning
position sensor.
Document detection sensor harness
Document detection sensor
Document scanning position sensor Document scanning position sensor harness
Fig. 3-22
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8.11 First side CIS unit / First side CIS flat cable
(1) Release each hook to remove the flat core A. Remove the flat core A from the second side
CIS flat cable to release the second side CIS flat cable from the securing fixtures.
(2) Pull out the key PCB flat cable from the flat core B, and then release it from the securing fixtures.
Flat core B Key PCB flat cable Hooks Flat core A

Fig. 3-23
HARNESS ROUTING: Refer to “10. Frame”.
(3) Release the hook to remove the ADF cover spacer.
ADF cover spacer
Hook
Fig. 3-24
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(4) Slide the ADF cover ASSY in the direction of the arrow A to release it from the boss on the
left side, and then slide the ADF cover ASSY in the direction of the arrow B to release it
from the boss on the right side to remove the ADF cover ASSY.
(5) Pull out the second side CIS flat cable, key PCB flat cable and the key PCB FG harness
from the hole.
Boss ADF cover ASSY
Hole
B
A
Key PCB Boss

FG harness
Key PCB flat cable Second side CIS flat cable
Fig. 3-25
Assembling Note:
• Set the ADF cover ASSY at 80 degrees or less to engage the ADF cover stopper with
the upper frame when attaching it.
ADF cover ASSY Upper frame
80°or
less
ADF cover stopper
Fig. 3-26
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(6) Release the hook, and then lift the right side of the first side CIS unit to remove it in the
direction of the arrow.
First side CIS unit Hook
Fig. 3-27
HARNESS ROUTING: Refer to “11. First side CIS unit”.
(7) Disconnect the first side CIS unit flat cable from the first side CIS unit.
First side CIS unit flat cable
First side CIS unit
Fig. 3-28
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8.12 Panel ASSY / Panel unit flat cable
(1) Remove the four taptite cup B M3x8 screws. Release each hook to remove the ADF cover
from the panel ASSY.
Taptite cup B M3x8 ADF cover Hook Panel ASSY
Hooks Taptite cup B M3x8
Fig. 3-29
(2) Disconnect the panel unit flat cable from the key PCB ASSY and the panel PCB ASSY.
(LCD model only)
(3) Remove the taptite cup B M3x8 screw to peel off the panel FG film from the ADF cover
ground plate. (LCD model only)
Panel ASSY Panel PCB ASSY ADF cover ground plate Panel FG film
Key PCB ASSY Panel unit flat cable Taptite cup B M3x8
Fig. 3-30
HARNESS ROUTING: Refer to “12. Whole of ADF cover (LCD model)”.
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8.13 Key PCB ASSY / Key PCB flat cable
(1) Disconnect the key PCB flat cable from the key PCB ASSY.
(2) Remove the taptite cup B M3x8 screw to remove the key PCB FG harness.
(3) Remove the taptite cup B M3x8 screw to remove the discharging brush FG harness and
the brake roller discharging cloth.
(4) Remove the taptite cup B M3x8 screw.
Key PCB FG harness Taptite cup B M3x8 Discharging brush FG harness Taptite cup B M3x8
Key PCB ASSY Key PCB flat cable Brake roller discharging cloth Taptite cup B M3x8
Fig. 3-31
HARNESS ROUTING: Refer to “14. ADF cover (LCD model)”, “15. ADF cover (LED
model)”.
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(5) Slide the ADF cover ground plate in the direction of the arrow to remove it from the ADF
cover.
Note:
• There is a tension spring under the ADF cover ground plate. Be careful not to lose it.
ADF cover ground plate
ADF cover
Fig. 3-32
(6) Remove the taptite cup B M3x8 screw to remove the key PCB ASSY from the ADF cover.
Key PCB ASSY ADF cover
Taptite cup B M3x8
Fig. 3-33
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(7) Release each hook to remove the flat core.
(8) Release the key PCB flat cable from the securing fixtures to remove the flat core from the
key PCB flat cable.
Key PCB flat cable
Hooks Flat core
Fig. 3-34
HARNESS ROUTING: Refer to “16. Under key PCB (Key PCB flat cable / Second side CIS flat
cable)”.
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8.14 Second side CIS unit / Second side CIS flat cable
(1) Disconnect the second side CIS flat cable from the second side CIS unit, and then release
it from the securing fixtures.
(2) Remove the flat core from the second side CIS flat cable.
Flat core Second side CIS flat cable
Second side CIS unit

Fig. 3-35
HARNESS ROUTING: Refer to “17. Under key PCB (Second side CIS flat cable)”.
(3) Release the hook that fixes the second side CIS unit, and then lift the right side of the
second side CIS unit to pull it to the right to remove it.
Note:
• There are two tension springs under the second side CIS unit. Be careful not to lose them.
Second side CIS unit Hook
Fig. 3-36
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CHAPTER 4 ADJUSTING AND UPDATING
SETTINGS AS REQUIRED
AFTER PARTS REPLACEMENT
Note:
• The startup type of WIA may forcibly be set to “Stop” if the service tool is used. If that, Scan to PC
will not work. After all the settings are done, be sure to check that the startup type of WIA is set to
“Automatic” before performing checking operation for the machine.
• As there are a lot of confidential information in the Service tool and Calibration sheet (Test chart
shading(D00S3R001), Test chart waving(D00S3T001), Test chart edge(D00S3S001)), be careful
to deal with them so as not to transfer them to the third party. In addition, be sure to use a paper
shredder to discard the Calibration sheet(s).
• You can get the Service tool only from the Attached File of Service Manual in the Information
Category of DataBank.
1. IF YOU REPLACE THE MAIN PCB ASSY

<What to do after replacement>
• Installing firmware (Main firmware)
• Acquiring white level data
• Setting CIS scan area
• Registering MAC address (LCD model only)
• Checking main PCB
• Setting serial number
 What you need to prepare

(1) One USB cable
(2) Create a temporary folder on the C drive of the computer (Windows® XP or higher).
(3) Service tool differs between (ADS_2200_ServiceTool.zip) for LED model and
(ADS_2700W_ServiceTool.zip) for LCD model.
Copy this file into the temporary folder created on the C drive.
(4) Driver supplied with the machine
Install the driver if it is not installed.
(5) Firmware
Main firmware: $: Representing the revision version of the firmware
(E.g.) ADS-2200_Win_FW_$.exe
(6) USB flash drive

(7) Calibration sheet (Test chart shading(D00S3R001), Test chart waving(D00S3T001),
Test chart edge(D00S3S001))
Note:
• Although either the test chart shading(D00S3R001) or the test chart
waving(D00S3T001) is a sheet of white paper, the machine adjusts the white level
and the white balance according to the difference in white. The longer sheet in the
main scanning direction is “Test chart shading”. Setting a wrong calibration sheet
will cause an error during the adjustment. In addition, keep the calibration sheet in
a shading bag etc. when it is not used. Discoloration of paper causes the wrong
adjustment of the white level and the white balance.
4-1 Confidential
1.1 Installing Firmware
1.1.1 Checking firmware version
Check whether the firmware installed on the machine is the latest version. If it is the latest
version, there is no need to install the firmware. If it is not, be sure to install the firmware of
the latest version to the machine as described in “1.1.2 Installing firmware”.
<How to check firmware version>

cable.
(3) The “Search Devices” screen appears.

(4) When the “Remote Setup” screen

appears, select the [Machine Info] to
check that the firmware version is
the latest.
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1.1.2 Installing firmware
Note:
• Do not disconnect the AC cord, USB cable from the machine or computer during installing.
<Operating procedure>
cable.
(2) Double click “ADS-2200_Win_FW_A.exe”, “ADS-2700W_Win_FW_A.exe”, “ADS-
2200_Mac_FW_A.exe”, or “ADS-2700W_Mac_FW_A.exe” while the machine is in the
ready state.
(3) The firmware installation screen
appears. Set the “USB” box to be
checked, and then click the
[Update].
(4) The firmware installation starts.
(5) When the firmware installation is

completed and “Success” is
displayed on the Status column,
click the [Cancel] to finish.
(6) The machine automatically restarts. Follow the (2) to (4) described in “1.1.1 Checking
firmware version” above to check the firmware version.
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1.2 Acquiring White Level Data
(1) Start up the “Repair Tool.exe” in the
“MachineTest” folder in the
“ADS-2200_RMA_Tool_v*” (* represents tool
version) or the “ADS-2700W_RMA_Tool_v*”
folder if not yet, and connect the machine to
your computer using the USB cable if not yet.
(2) Click the [7.Factory Shading] on the

MachineTest screen. The screen shown on
the right appears.
(3) Set the “Test chart shading” to the document

tray of the machine in its longitudinal
direction horizontally as shown in the figure Longitudinal direction
on the right. Click the [OK].
The “Test chart shading” is read.
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(4) After a while the screen on the right is
displayed.
Set the “Test chart waving” to the document

tray of the machine in its longitudinal
direction horizontally as shown in the figure
Longitudinal direction
on the right.
Click the [OK]. The “Test chart waving” is
read and acquisition of white level data is
executed.
(5) After a while the screen on the right is

displayed.
Click the [OK].
The lamp at the right side of 7.Factory
Shading in the Result field on the
MachineTest screen changes to green.
(6) Click the [8.Side Check] on the MachineTest

screen. The screen shown on the right
appears.
(7) Set the “Test chart waving” again to the
document tray of the machine similarly as in
procedure (4) and click the [OK].
The “Test chart waving” is read and
acquisition of white level data is executed.
(8) After a while, the screen on the right is

displayed. Click the [OK] to finish acquiring
white level data.
The lamp at the right side of 8.Side Check in
the Result field on the MachineTest screen
changes to green.
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1.3 Setting CIS Scan Area
(2) Click the [9.Find Edge] on the MachineTest

appears.
(3) Set the “Test chart edge” to the document

tray of the machine as shown in the red
frame of the figure on the right, and then
click the [OK]. The “Test chart edge” is read
and the setting CIS scan area is executed.

displayed. Click the [OK] to finish setting CIS
scan area.
The lamp at the right side of 9.Find Edge in
changes to green.
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1.4 Registering MAC Address (LCD Model only)
“ADS-2700W_RMA_Tool_v*” (* represents
tool version) folder if not yet, and connect the
machine to your computer using the USB
cable if not yet.
(2) Click the [14.MAC Address(Check)] on the

MachineTest screen. The Mac Address
screen shown on the right appears.
(3) Enter the code of the label attached on the
back side of the machine in the Address
from BarCode scanner on LAN field, then
click the [Get and Check].
Mac Address WLAN 18:4F:32:C1:31:49
Mac Address LAN 30:05:5C:93:15:C2
(4) The screen on the right is displayed.

Click the [OK].
from BarCode scanner on Wifi field, then
click the [Check WIFI].
(6) The screen on the right is displayed. Click

the [OK] to finish registering MAC address.
The lamp at the right side of 14.MAC
Address (Check) in the Result field on the
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1.5 Checking Main PCB
1.5.1 Checking EMMC
(2) Click the [22.Check EMMC Error] on the

MachineTest screen. If there is no error on
EMMC, the screen shown on the right
appears.
(3) Click the [OK] to finish checking EMMC.
The lamp at the right side of 22. Check
EMMC in the Result field on the
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1.5.2 Checking real time clock
(2) Click the [23.Check system time] on the

MachineTest screen. If there is no error on
RTC, the screen shown on the right appears.
(3) Click the [OK] to finish checking real time
clock.
The lamp at the right side of 23.Check
System Time in the Result field on the
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1.5.3 Checking USB host
(2) Click the [24.USB Test] on the MachineTest

appears.
(3) Connect the USB flash drive to the USB host
terminal of the machine. When the scanner
icon that is surrounded by a red frame on the
MachineTest screen changes to gray, it
means that the USB flash drive is
connected.
(4) Click the [OK].
If there is no problem, two screens shown on
the right are displayed.
Closing the screen of USBDisk closes the

other screen and the screen on the right is
displayed.
(5) Click the [OK].

Disconnect the USB flash drive from the
machine after pressing the [Home] on the
machine.
The scanner icon that is surrounded by a red
frame on the MachineTest screen on the
right changes to green.
(6) Click the [OK] to finish checking USB host.
The lamp at the right side of 24.USB Test in
changes to green.
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1.6 Setting Serial Number / Country Code / EWS Password
(2) Click the [26.Input Serial No] on the

MachineTest screen. The Dialog screen
shown on the right appears.
(3) Enter the serial number (15 digits) of the
machine in the Customer barcode field.
(4) Enter the country code (two digits) in the
Country Code field. (Refer to the table
below.)
<Country code>
Country or area Code
ARGENTINE 31
ASIA 40
BRAZIL 42
CHILE 36
CHINA 20
GERMANY 03
INDIA 45
PAN-NORDIC 57
SOUTH KOREA 44
UK 04
U.S.A 01
For LCD models

(5) Check the label on the back side of the machine.


Pwd: 12345678
When there is a EWS password, be sure to have a check in the box next to the [EWS Password].
When there is no EWS password, do not have the check in the box next to the [EWS Password].
For LED models

Proceed to the procedure (6).
(6) Click the [Finish] to finish setting serial number/country code and setting the EWS password.
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(7) The screen on the right is displayed.
The machine restarts automatically and the
serial number/country code is written to the
machine. The Machine SN field on the
MachineTest screen is rewritten to the
written serial number.
Click the [OK] to finish setting serial number/
country code. The lamp at the right side of
26.Input Serial No in the Result field on the
(8) Click the [27.Read NVRAM] on the
MachineTest screen. The Dialog screen
shown on the right appears.
(9) Check that the entered serial number/

country code is set.
Only for LCD models

Check whether the EWS password shown in
the label on the back side of the machine is set
correctly. When there is no EWS password in
the label, check whether the “initpass”
appears.
If the displayed EWS password is incorrect,
perform the operating procedure from (2)
again.
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2. IF YOU REPLACE THE FIRST SIDE CIS UNIT
OR THE SECOND SIDE CIS UNIT
• Acquiring white level data
• Setting CIS scan area

(1) Service tool differs between (ADS_2200_ServiceTool.zip) for LED model and
(2) Attached driver on the machine
(3) Calibration sheet (Test chart shading(D00S3R001), Test chart waving(D00S3T001), Test
chart edge(D00S3S001))
Note:
• Although either the test chart shading(D00S3R001) or the test chart
waving(D00S3T001) is a sheet of white paper, the machine adjusts the white level
and the white balance according to the difference in white. The longer sheet in the
main scanning direction is “Test chart shading”. Setting a wrong calibration sheet
will cause an error during the adjustment. In addition, keep the calibration sheet in
a shading bag etc. when it is not used. Discoloration of paper causes the wrong
adjustment of the white level and the white balance.
4-13 Confidential
2.1 Acquiring White Level Data
(1) Wipe the glass surface of the first and second side CIS units four times in the same
direction with a cleaning cloth.
folder.
(3) While the machine is in the ready state,
connect it to your computer using the USB
cable.
(4) Wait for a while, and then the scanner icon
that is surrounded by a red frame on the
MachineTest screen on the right changes to
green.
(5) Click the [7.Factory Shading] on the

MachineTest screen. The screen shown on
the right appears.
(6) Set the “Test chart shading” to the document

tray of the machine with the longitudinal
direction sideways as shown in the photo on
the right. Click the [OK].
The “Test chart shading” is read.
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displayed.
Set the “Test chart waving” to the document

tray of the machine with the longitudinal
direction horizontally as shown in the photo
on the right. Click the [OK].

displayed.
Click the [OK].
The lamp at the right side of 7.Factory
Shading in the Result field on the
(9) Click the [8.Side Check] on the MachineTest

screen. The screen on the right is displayed.
(10) Set again the “Test chart waving” to the
document tray of the machine as in
procedure (7) and click the [OK].

displayed.
Click the [OK] to finish acquiring white level
data. The lamp at the right side of 8.Side
Check in the Result field on the MachineTest
screen changes to green.
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2.2 Setting CIS Scan Area
folder.
(2) Click the [9.Find Edge] on the MachineTest

appears.
(3) Set the “Test chart edge” to the document

tray of the machine as shown in the red
frame of the figure on the right, and then
click the [OK]. The “Test chart edge” is read
and the setting CIS scan area is executed.

displayed. Click the [OK] to finish setting CIS
scan area.
The lamp at the right side of 9.Find Edge in
changes to green.
(5) Click the [Cancel] on the MachineTest screen to close the MachineTest screen.
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3. IF YOU REPLACE THE PANEL ASSY
(LCD MODEL ONLY)
• Installing firmware

(1) One USB cable
(3) Service tool (ADS_2700W_ServiceTool.zip)
(5) Firmware
Main firmware: $: Representing the revision version of the firmware
(E.g.) ADS-2200_Win_FW_$.exe
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3.1 Installing Firmware
3.1.1 Checking firmware version
Check whether the firmware installed on the machine is the latest version. If it is the latest
version, there is no need to install the firmware. If it is not, be sure to install the firmware of
the latest version to the machine as described in “3.1.2 Installing firmware”.
<How to check firmware version>

cable.
(3) The Search Devices screen appears.

(4) When the Remote Setup screen

appears, select the [Machine Info] to
check that the firmware version is
the latest.
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3.1.2 Installing firmware
Note:
• Do not disconnect the AC cord, USB cable from the machine or computer during installing.
<Operating procedure>
cable.
(2) Double click “ADS-2200_Win_FW_A.exe”, “ADS-2700W_Win_FW_A.exe”, “ADS-
2200_Mac_FW_A.exe”, or “ADS-2700W_Mac_FW_A.exe” while the machine is in the
ready state.
(3) The firmware installation screen
appears. Set the “USB” box to be
checked, and then click the
[Update].
(4) The firmware installation starts.
(5) When the firmware installation is

completed and “Success” is
displayed on the Status column,
click the [Cancel] to finish.
(6) The machine automatically restarts. Follow the (2) to (4) described in “3.1.1 Checking
firmware version” above to check the firmware version.
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4. IF YOU REPLACE THE WIRELESS PCB ASSY
(LCD MODEL ONLY)
• Registering MAC address

(1) One USB cable
(3) Service tool (ADS_2700W_ServiceTool.zip) for LCD model.
4.1 Registering MAC Address

“ADS-2700W_RMA_Tool_v*” (* represents
tool version) folder.
connect it to your computer using the USB
cable.
(3) Wait for a while, and then the scanner icon
that is surrounded by a red frame on the
Machine Test screen on the right changes to
green.
(4) Click the [14.MAC Address (Check)] on the

MachineTest screen. The Mac Address
screen shown on the right appears.
from BarCode scanner on Wifi field, then
click the [Check WIFI].
(6) The screen on the right is displayed. Click

the [OK] to finish registering MAC address.
The lamp at the right side of the 14.MAC
Address (Check) in the Result field on the
(7) Click the [Cancel] on the MachineTest screen to close the MachineTest screen.
4-20 Confidential
CHAPTER 5 SERVICE FUNCTIONS
Note:
• The startup type of WIA may forcibly be set to “Stop” if the service tool is used. If that, Scan to PC
will not work. Be sure to check that the startup type of WIA is set to “Automatic” after using the
service tool.
• As there are a lot of confidential information in the Service tool, be careful to deal with it so as not
to transfer it to the third party.
• You can get the Service tool only from the Attached File of Service Manual in the Information
Category of DataBank.
1. FUNCTIONS USING SERVICE TOOL

<Function>
The following functions can be checked using service tool differs between
(ADS_2200_ServiceTool.zip) for LED model and (ADS_2700W_ServiceTool.zip) for LCD
model.
• Light and shade graph of the CIS unit
• Check sensor operation
• Check the LED light of the CIS unit
<What you need to prepare>

• One USB cable
• Create a temporary folder on the C drive of the computer (Windows® XP or higher).
• Service tool differs between (ADS_2200_ServiceTool.zip) for LED model and
• Driver supplied with the machine
5-1 Confidential
1.1 Light and Shade Graph of the CIS Unit
<Function>
Display the scanning compensation light and shade level data of the CIS unit on PC.
This function is used to check that the CIS is scanning normally.
<Operating Procedure>
“ADS-2200_RMA_Tool_v*”
(* represents tool version) or the
“ADS-2700W_RMA_Tool_v*” folder.
connect it to your computer using the
USB cable.
(3) Wait for a while, and then the scanner
icon that is surrounded by a red frame
on the Machine Test screen on the right
changes to green. It means the
machine is connected to your
computer.
(4) Click the [4.Check Wave].
Acquisition of the scanning
compensation light and shade level
data starts.
The Check Wave screen shown on the
right appears. Check whether the CIS
scans normally by watching the
waveform.
(5) If necessary, click the [Snapshot] to
import the data as bitmap data in the
“Machine Test” folder.
(6) Click the [OK] to close the Check wave
screen.
5-2 Confidential
1.2 Check Sensor Operation
<Function>
This function is used to check that sensors and keys operate normally.
USB cable.
changes to green. It means the machine
is connected to your computer.
(4) Click the [3.Check Sensor]. The Check
Sensor screen shown on the right
appears.
(5) Click the [Check].
The machine enters into the check
mode of sensors and keys.
(6) When checking sensors, press each
actuator of sensors. When checking
keys, press each key. The
corresponding lamp in the Sensor
Status field in the Check Sensor screen
lights up green.
Sensors and keys corresponding to the names in Sensor Status field are described as
follows.
<Sensor> <Key>
Name displayed Name displayed
Sensor Key
on the tool on the tool
ADF cover sensor Hatch S2PC_B
Document detection sensor PL Cancel_B
Document scanning SL S2UD_B
position sensor PW
(7) When checking is completed, press the

[Stop].
(8) Click the [Exit] to close the Check
Sensor screen.
5-3 Confidential
1.3 Check the LED Light of the CIS Unit
<Function>
This function is used to check that the LED of the CIS unit lights up normally, and check that
there is no dust on the glass surface of the CIS unit.
USB cable.
changes to green. It means the
machine is connected to your
computer.
(4) Click the [6.Lamp On/Off]. The Lamp
Test screen shown on the right
appears.
(5) Click the [To turn on].
The LED of the CIS unit lights up.
(6) Click the [To turn off] to turn off the LED
of the CIS unit.
(7) Click the [Exit] to close the Lamp Test
screen.
5-4 Confidential
AFE DDR3L
Second side CIS module AK8456 DDR3 512MB
interface NT5CC256M16DP-DI
Scanner
AFE
interface
First side CIS module AK8456
Serial flash
SPI 8MB / 4MB
I2C_SDA
Panel PCB Key PCB
e.MMC
I2C_SCL SDIO 4GB
MCU RECOVERY_M UART / I2C/ GPIO EMMC04G-S100-A08
Touch TM4C1231
panel OP_UART_RXD
unit RTC
OP_UART_TXD I2C PCF8523
KEY_Home KEY_Back LED_POWER_WORK_CTL

LED_POWER_SLEEP_CTL
Power
LED ASIC
LED_ERROR_CTL
Error
LED
PWR_AUTO_SW_IN USB DISK
Power GPIO
1. WIRING DIAGRAM
interface USB2.0 OTG

KEY_CANCEL_CTL
Cancel HOST
USB HUB Wi-Fi module
KEY_SCAN_UDISK_CTL (WM-294-V2)
Scan to AU6260
6-1
UDisk
KEY_SCAN_PC_CTL
Scan to
PC Ethernet
controller
(AX88772C)
ADF cover sensor

GPIO
Document detection sensor interface
Document scanning position sensor

UART
FW debug
interface
Motor Motor
ADF driver interface
CHAPTER 6 WIRING DIAGRAM
Motor TI DRV8818
USB2.0
device PC
+24V
interface
Auto-Off
+5V
+24V circuit
+1.0V
AC adapter &
GND +1.35V
System
+3.3V
power
GND
Confidential
CHAPTER 7 PERIODICAL MAINTENANCE
1. PERIODICAL MAINTENANCE PARTS

There are no parts that must be replaced periodically.
7-1 Confidential
APPENDIX 1 SERIAL NUMBERING SYSTEM
 Serial number label (1 location)
<How to Read>
Serial number
Product
identification Serial number (6-digit)
code
Manufacturing factory No.
Year of manufacture
7: 2017
8: 2018
Month of manufacture
A : January E : May J : September
B : February F : June K : October
C : March G : July L : November
D : April H : August M : December
Fig. App. 1-1
<Location>
Serial number label
Fig. App. 1-2
App. 1-1 Confidential

APPENDIX 2 DELETING USER SETTING
INFORMATION
Initializes setting values registered in EEPROM including operation parameter and user
switch.
<Operation Procedure>
(1) Press the key.
(2) Press the [ ] or [ ] key to display "Initial Setup" on the LCD, and press the
[Reset] box.
(3) Press the [Factory Reset] box.
(4) Press and hold the [Yes] key. The EEPROM is initialized, and the machine returns to the
ready state.
App. 2-1 Confidential

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What are the main components of the scanner?

What are the main components of the scanner?

What is the purpose of the serial numbering system?

What is the purpose of the serial numbering system?

Brother Advanced Document Scanner

Read this manual thoroughly before maintenance work.

CHAPTER 1 SUPPLEMENTAL SPECIFICATIONS

2. NETWORK CONNECTIVITY........................................................................................................ 1-3

3. SERVICE INFORMATION............................................................................................................ 1-3

4. CONSUMABLE PARTS ............................................................................................................... 1-3

5. PAPER ......................................................................................................................................... 1-4

6. SCANNER .................................................................................................................................... 1-4

CHAPTER 2 ERROR INDICATIONS & TROUBLESHOOTING

2. OVERVIEW .................................................................................................................................. 2-3

3. ERROR INDICATIONS................................................................................................................. 2-7

4. TROUBLESHOOTING ................................................................................................................. 2-9

2. PACKING ..................................................................................................................................... 3-2

3. SCREW TORQUE LIST ............................................................................................................... 3-3

4. LUBRICATION ............................................................................................................................. 3-4

5. OVERVIEW OF GEARS............................................................................................................... 3-5

6. HARNESS ROUTING................................................................................................................... 3-6

7. DISASSEMBLY FLOW CHART................................................................................................. 3-15

8. DISASSEMBLY PROCEDURE .................................................................................................. 3-16

3. IF YOU REPLACE THE PANEL ASSY (LCD MODEL ONLY).................................................. 4-17

CHAPTER 5 SERVICE FUNCTIONS

CHAPTER 6 WIRING DIAGRAM

CHAPTER 7 PERIODICAL MAINTENANCE

APPENDIX 1 SERIAL NUMBERING SYSTEM

APPENDIX 2 DELETING USER SETTING INFORMATION

Prohibition icons indicate actions that must not be performed.

Electrical Hazard icons alert you to possible electrical shock.

Fire Hazard icons alert you to the possibility of fire.

This icon indicates that flammable sprays may not be used.

• DO NOT place your machine next to sources of interference, such as speakers or

DO NOT use a damaged AC adapter.

DO NOT place heavy objects on, damage, or modify the AC adapter.

DO NOT forcibly bend the cord of the AC adapter.

DO NOT forcibly pull the cord of the AC adapter.

DO NOT drop, hit, or otherwise damage the AC adapter.

DO NOT connect the supplied AC adapter to other products.

DO NOT use flammable substances, any type of spray or an organic solvent/liquid

5.2 Media Specifications

Document detection actuator

Pick-up roller ASSY

Separation roller ASSY

Second side CIS unit

Paper feed roller ASSY

Exit roller ASSY

First side CIS unit Document scanning position actuator

<Front side> <Back side>

Main PCB LCD model only

Key PCB Panel PCB LCD

Second side CIS unit Touch panel ASSY

First side CIS unit

LCD model only

Wireless LAN PCB

ADF cover sensor

USB host USB flash drive

3.1 LED Display When Error Occurs