Unit 1 - Tutorial Sheet - STUDENT - SEM, Wed 3-5 PM

STRATEGIC MANAGEMENT
Tutorial 1 – The Strategic Management Process
Starbucks is a New Economy Multinational
Starbucks is not an ordinary purveyor of a cup of coffee. It is a large innovative multinational

firm that engages in major strategic actions to enter new international and product markets
(e.g. acquisition). It is a multi-billion-dollar company with many stores operating in multiple
countries. As of June 2015, Starbucks has 22,519 stores worldwide. Starbucks has become a
major player in the Asian market, which is interesting because it took on a largely tea-
drinking culture. They also have 3,251 stores in China and has adapted to local market tastes
by developing larger stores, where for example, the Chinese can lounge and meet with
friends. It has also introduced flavours that specifically for the Chinese market, such as red-
bean frappuccinos. It also has products that cater to tea drinkers as well. Starbucks’ success in
China is reflected by the fact that China is and was projected to be the second largest market
for Starbucks.
Starbucks also entered Vietnam and India with high expectations in 2013. Interestingly,
Vietnam is the second largest producer of coffee beans in the world behind Brazil. Starbucks
hopes to work with Vietnamese farmers to grow a high-quality Arabica coffee bean.
Although Starbucks has experienced significant success in Asia, its experience in Europe has
been mixed. It has had some success but also encountered a different coffee culture. At first it
tried to have Europeans adapt to the Starbucks approach but because of the importance
Starbucks places on its future in Europe, the company is adapting to the European café
culture. This means that Starbucks is building larger stores with additional seating to allow
people to meet and spend time in stores, as they have done in Asia. It has implemented other
practices and products that adapt even more to local (country) cultures and tastes (e.g. France
and England).
In addition to Starbucks’ international thrust, it also engages in significant innovative

strategic actions to add to its product line. In recent years, it has introduced Via, an instant
coffee, and a single-cup coffee maker (named Verisomo) that allows customers to make their
own latte at home. Another attempt to add to it product line is evidenced by its acquisition of
the tea chain, Teavana. In fact, it paid $620 million to acquire the atlanta-based company. It
also acquired a juice-maker, evolution Fresh, and Bay Bread, the operators of La Boulange
bakeries.
Starbucks’ strategic actions have enjoyed much success. In 2000, it had 3,501 and stores; in
2010 it had 16,858 stores and in 2019 it had approximately 30,000 stores worldwide. “We’re
not just passionate purveyors of coffee, but everything else that goes with a full and
rewarding coffeehouse experience. We also offer a selection of premium teas, fine pastries
and other delectable treats to please the taste buds. And the music you hear in store is chosen
for its artistry and appeal.” (www.starbucks.com)
Mission Statement - “to inspire and nurture the human spirit – one person, one cup and one
neighbourhood at a time.”
Vision Statement - “to establish Starbucks as the premier purveyor of the finest coffee in the
world while maintaining our uncompromising principles while we grow.”
1
Questions Related to the Case
To be presented after the Review Questions have been discussed in Class.
Use evidence from the case
1. Provide a synopsis of the case.

2. Identify the strategy that Starbucks has used successfully. Britney Anderson
3. Explain how they have managed to obtain and maintain a competitive advantage.
LaTanya Samuda
4. Identify the strategy that Starbucks has used successfully. LaMarie Noble
5. How would you suggest that they formulated their strategy? Selena Smith
6. Explain how they have managed to obtain and maintain a competitive advantage.
Stacy-Ann Cockett
Review Questions
1. Define the following terms: Neshelle Wright
a. strategic competitiveness -
b. strategy
c. competitive advantage
d. above-average returns
e. strategic management process?
2. What are the characteristics of the current competitive landscape? What two factors are the
primary drivers of this landscape? Amanda Addison
2. According to the I/O model, what should a firm do to earn above-average returns?
Akeem Sinclair
4. What does the resource-based model suggest a firm should do to earn above-average
returns? Danielle Creed
5. What are vision and mission? What is their value for the strategic management process?
Jadean Wright
6. What are stakeholders? How do the three primary stakeholder groups influence
organizations? Tafarie Davis
7. How would you describe the work of strategic leaders? Dante Taylor
8. What are the elements of the strategic management process? How are they interrelated?
Alton Fowler
9. Some firms widely publicize their corporate mission statements by including them in
annual reports, on company letterheads, and in corporate advertising, or elegantly
displayed in the foyer of their corporate offices. What, if anything, does this practice say
about the ability of these mission statements to be sources of sustained competitive
advantage for a firm? Why? Rolando Ellis
2
10. Can more than one firm have a competitive advantage in an industry at the same time? Is
it possible for a firm to simultaneously have a competitive advanta and a competitive
disadvantage? Jeneil Thomas
11. Rewrite each of the following objectives to make them more helpful in guiding a firm’s
strategic management process. Tiffany Sewell
a. We will introduce five new drugs (Rx)

b. We will understand our customer’s needs
c. Almost all of our products will be delivered on time.
d. The number of defects in our products will fall.
MULTIPLE CHOICE QUESTIONS

Instructions: To be attempted by all students
Identify the best answer for each question.
1. A firm's ________ is defined as its theory about how to gain competitive advantages.
a) objective
b) mission
c) vision
d) strategy
2. A sequential set of analyses and choices that can increase the likelihood that a firm will
choose a strategy that generates competitive advantages is the
a) organizational change process.
b) strategic management process.
c) mission statement process.
d) goal setting process.
3. A firm's ________ is its long-term purpose that defines both what it aspires to be in the
long run and what it wants to avoid in the meantime.
a) mission
b) strategy
c) objective
d) goal
4. Actions firms take to gain competitive advantages in a single market or industry are
known as
a) business level strategies.
b) corporate level strategies.
c) diversification strategies.
d) strategy implementation.
5. Actions firms take to gain competitive advantages by operating in multiple markets or

industries simultaneously are known as
a) corporate level strategies.
b) diversification strategies.
c) business level strategies.
d) strategic alliance strategies.
3
6. ________ occurs when a firm adopts organizational policies and practices that are
consistent with its strategy.
a) strategy formulation
b) strategic choice
c) strategy implementation
d) strategic control
7. When a firm is able to create more economic value than rival firms it is said to have a(n)
a) comparative advantage.
b) competitive advantage.
c) residual advantage.
d) economic advantage.
8. The economic interdependence among countries as reflected in the flow of goods,

services, financial capital and knowledge across country borders is defined as
a) hypercompetition.
b) boundaryless retailing.
c) strategic intensity.
d) globalization.
9. The industrial organization (I/O) model argues that

a) the key factor in success is choosing the correct industry in which to compete.
b) the firm’s internal resources and capabilities represent the foundation for development
of a value creating strategy.
c) the key to earning above-average returns is strategic flexibility.
d) the internal structure of the organization must match the industry in which it competes
in order to earn above-average returns on investment.
10. The resource-based model of the firm argues that

a) all resources have the potential to be the basis of sustainable competitive advantage.
b) resources alone can be a source of sustainable competitive advantage.
c) the key to competitive success is the structure of the industry in which the firm
competes.
d) resources that are valuable, rare, costly to imitate, and non-substitutable form the
basis of a firm’s core competencies.

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STRATEGIC MANAGEMENT

Tutorial 1 – The Strategic Management Process

Starbucks is a New Economy Multinational

Starbucks is not an ordinary purveyor of a cup of coffee. It is a large innovative multinational

In addition to Starbucks’ international thrust, it also engages in significant innovative

1. Provide a synopsis of the case.

a. We will introduce five new drugs (Rx)

MULTIPLE CHOICE QUESTIONS

5. Actions firms take to gain competitive advantages by operating in multiple markets or

8. The economic interdependence among countries as reflected in the flow of goods,

9. The industrial organization (I/O) model argues that

10. The resource-based model of the firm argues that

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