Project Charter: Menu Tablets Project: DATE: (01/12/22)

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Project Charter: Menu Tablets Project

DATE: [01/12/22]

Project Summary

Rollout a Pilot launch of Tabletop menu tablets in the bar area at 2 restaurant
locations by the end of first quarter (end of March of 2022). It will offer guests better
ordering system which will positively affect the average wait time and employee
retention rate.

Project Goals

● Increase appetizer sale by 15% companywide (10% North location and 20%
downtown) by end of Q2
● Increase check total by $75 by selling more appetizers and beverages
● Decrease table turn time from 80 minutes to 50 minutes at the bar resulting in
decreased customer wait time within 1 week of rollout
● Increase guest count by 10% within 2 weeks of rollout
● Tablet Installation and ensuring compatibility with POS and host software
● Training material for employees
● Cut food waste by 25% by the end of Q2

Deliverables

● Installs tablets compatible with POS and host software


● Train stuff on tablet operation
● Upsell appetizer or promote certain entrees by using features like including add
on items with coupons at the bar
● Decrease average table turn time by 30 minutes
● Increase average guest count by 10%
● Increase customer satisfaction
Scope and Exclusion

In-Scope:
 Training material
 Software and tablet installation
 Website and online digital menu design

Out-of-Scope:
● Food return policy
● Other restaurant locations

Benefits & Costs

Benefits:
● Increase revenue and profit
● Reduce customer dissatisfaction
● Decrease food waste
● Increase traffic

Costs:

Appendix:

● Misalignment: Relocate front of house payroll to hire more cook to handle the
increased demands.
Decision: wait until June to see if this is needed or not: under inspection until
June to implement or not
● Misalignment: Add Decreasing table TT with decreased guest wait time and
increased daily guest count as separate goals
Decision: shared goal may occur all at once as one is depended on the other
 Misalignment: senior stakeholders wanted the rollout to expand to the
whole restaurant instead of just the bar area
Decision: Only rollout in the bar area for the pilot launch to measure its
success and acceptance rate
 Misalignment: to focus on appetizer or not between both locations.
Decision: North location will seek out 15% increase in sale where
Downtown will seek out 20% because Downtown has better success
with customers ordering appetizers than North location, total of 15%
overall sale increase.

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