Sti College Sta. Maria

STI COLLEGE STA.
MARIA
STA. MARIA, BULACAN
BACHELOR OF SCIENCE IN TOURISM MANAGEMENT
In partial fulfillment of the requirements for the subject
LEGAL ASPECTS IN TOURISM AND HOSPITALITY
APRIL 22, 2021
SUBMITTED BY:
DIVINAGRACIA, LANACE DANICA V.
MATEO, ANDREA A.
MS. MARIA JAZMIN MATEO
INSTRUCTOR
THE AIRCALIN NEW CALENDONIA
YOUR BAGGAGE IS DELAYED
Air Calin is linked to WorldTracer, which is recognized as the best baggage tracking system. This global
network facilitates locating the majority of delayed baggage worldwide.
Our search begins with creating your file in this system. Please find below the following steps we
undertake to find your baggage:
If your baggage is found within 72 hours our Sales Desk at Tontouta Airport will contact you by phone or
text message to inform you and organize its delivery at your convenience.
If your baggage is not found within 72 hours, our Sales Desk at Tontouta Airport will contact you by
phone or text message to inform you. Please return the attached inventory letter (one per bag) duly filled,
by email ([email protected]), fax (35 27 26), or deliver it at Air Calin Agency in Noumea, or at
Air Calin Sales Desk at Tontouta Airport. This complementary information on your baggage content
enables to expand the search scope (unclaimed baggage without name tags are scanned in airports).
If your baggage is not found within 21 days, our Customer Service will contact you to proceed with your
compensation, according to the Airline industry general regulations. In order to process your file as soon
as possible, please provide the originals of the following documents:
An inventory of your baggage content (item receipts if they are available)
Your airline ticket receipt or electronic ticket
Your baggage claim tags
If you have purchased travel insurance, we advise you to inform your insurer of this incident as soon as
possible, and keep all your travel documents until the final settlement of your file. We remind you that the
Montreal Convention defines the scope of the airline’s responsibility.
For further information, please do not hesitate to contact us. Thank you for your patience and cooperation
while we undertake the tracing process.
YOUR BAGGAGE HAS BEEN DAMAGED
IF YOU ARE STILL AT THE AIRPORT
Please proceed to Tontouta Airport Baggage Service to inform us of the incident.
A Property Irregularity Report (PIR) will be established. You will then be given an associated file
number. Please keep this to track your request.
IF YOU HAVE LEFT THE AIRPORT
You have a legal delay of seven (7) days from the receipt of your baggage to declare the incident to the
company, by completing the Air Calin > online form
Please note that you will have to provide the following information and documents:
Your file reference (ex NOUSB ……)

Copy of your baggage tag
The original invoice of your baggage (if you kept it)
Photos of the damaged areas (broken wheel, handle…)
The size of your baggage (length, width, height)
Your bank details
Please keep the original copies of these documents, as they may be requested at a later stage. Air Calin
will not be liable for normal wear and tear, scratches, scuffs, stains, or any minor damages (zipper pull,
lockers) that occur during the transportation of your baggage and injury to a passenger or damage to his
luggage when they are caused by objects contained in the said baggage. In addition, the Conditions of
carriage set out prohibited and unacceptable items for carriage in checked baggage such as perishable,
fragile or valuable items, money, jewels, precious metals, silverware, luxury clothes or art crafts,
photo/video cameras, optical apparatus, computer hardware, portable computers, household appliances,
music instruments, negotiable papers, securities or other valuables, business documents, passports and
other identification documents or samples.
THE CORENDON ARILINES

YOUR BAGGAGE IS DELAYED
Firstly, we would like to apologies that your bags did not arrive at the destination. We will do our best to
solve the problem as soon as possible.
Before leaving the arrivals hall at the airport you arrived at, you must obtain a Baggage Irregularity
Report (P.I.R.) for your missing baggage.
Corendon Airlines is in close contact with ground operation services at all airports that will support the
creation of your report record. Please contact the relevant "Lost and Found & Baggage Service" desk.
IMPORTANT INFORMATION: The Baggage Irregularity Report (P.I.R.) is a mandatory document, and in
cases where it cannot be submitted, there is no right to compensation.
Please login here to track your lost luggage case and send us the documents requested below:
Baggage Irregularity Report (P.I.R.)
Flight ticket
Passenger boarding pass
Baggage tags
Login Here
https://www.chargerback.com/reportlostitemcbembed-aa.asp?customerid=6392
YOUR BAGGAGE HAS BEEN DAMAGED
Firstly, we would like to apologies that your baggage has been damaged.
At the airport you arrive at, before leaving the arrivals hall, you must obtain a Baggage Irregularity
Report (P.I.R.) for your damaged baggage.
Corendon Airlines is in close contact with ground operation services at all airports that will support the
creation of your report record. Please contact to the relevant "Lost and Found & Baggage Service" desk.
IMPORTANT INFORMATION: The Baggage Irregularity Report (P.I.R.) is a mandatory document, and
in cases where it cannot be submitted, there is no right to compensation.
In order for us to complete your compensation process quickly, you can send us the information you have
and the following documents by logging in here:
Baggage Irregularity Report (P.I.R.)
Flight ticket
Passenger boarding pass
The baggage tag of the damaged baggage
Pictures showing the damage
Corendon Airlines will not be responsible for the following situations:

Baggage which a damage report cannot be submitted
Baggage with a Limited Liability (Limited Release) label
Scratches, scrapes, dirt etc. on the luggage.
Baggage for which a luggage tag cannot be presented
No-fly packaging
Damages caused by the contents of the luggage (wetting / leaking / contamination / burning etc.)
If you suspect that your baggage contents are missing, you should contact the police.
Corendon Airlines
Each company has the proper policy regarding Damaged and Delayed Baggage. These both companies
will do their best to solve these kinds of cases inside their Airlines. Damaged and Delayed baggage is
inevitable, that’s why these companies made procedures on how to resolve these cases. Between Air
Calin and Corendon Airlines we decided that the Corendon Airlines has a better way of handling these
cases. Corendon Airlines has a better way of handling these kinds of cases. The company has a list of
information about how to avoid the risk of damage and a list of other situations that the company are not
responsible. Corendon Airlines has a contact in Ground Operation that will help you to track your lost
baggage. When your baggage is considered lost report it to “Lost and Found & Baggage Service” desk.
To track your lost baggage, you must first log in then send the document requested after sending
verification details and complain about the lost baggage. There is file that you need to fill up for
verification of your baggage. When your baggage has been damaged report it immediately for
compensation. Same procedure in lost baggage. Send the requested document such as P.I.R, Flight Ticket,
Passenger Boarding Pass, baggage tag of the damaged baggage and Pictures showing the damage. The
Company have also an important information that “The Baggage Irregularity Report (P.I.R) is a
mandatory document, and in cases where it cannot be submitted, there is no right to claim the
compensation.” The notifications regarding the damaged and loss properties shall be immediately made
upon arrival at your destination airport. Notifications made later on (in case of damage) shall be submitted
in writing within seven (7) days as of the baggage delivery date, and in case of delayed delivery of the
baggage, it shall be submitted in writing within twenty-one (21) days as of the baggage delivery date.
Corendon Airlines policies are easy to understand and easy to do. You have nothing else to go or to do,
you just need fill up the form on their website and give what needs to be given and they will take action
on your problem.
To avoid that cases of Damaged and Delayed Baggage
First, you must check all your valuable things inside your bags. Secure all of your things inside your bags
to prevent damages. You need to remove all the old airline tags and security tags. An old airline tag will
send your baggage to the wrong place or destination. Before leaving to the airport, make sure no old
airline tags or stickers on your bag. Make sure you bag is unique than the other bags. Use some name tags
on your bag to easily retrieval of your bag in case it gets lost. Double lock your bags or purchase a bag
with lock. In that way no one can open your bags and if someone mistakenly grab your bag instead their
own bag, they will easily realize that it is not their bag because they cannot open it. Lastly take a picture
of you bag inside and outside also the things inside you bag. In that way you can prove to the company or
to the person who saw your bag that, that bag is yours and you can prove to them because you took a
picture of all the necessary things in your bag and also the bag.
References:
Damaged/lost baggage - Corendon Airlines
Delayed, damaged or lost baggage - Aircalin
12 tips to prevent lost or delayed luggage - Travelers United

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STI COLLEGE STA.

STA. MARIA, BULACAN

BACHELOR OF SCIENCE IN TOURISM MANAGEMENT

In partial fulfillment of the requirements for the subject

LEGAL ASPECTS IN TOURISM AND HOSPITALITY

APRIL 22, 2021

DIVINAGRACIA, LANACE DANICA V.

MS. MARIA JAZMIN MATEO

Your file reference (ex NOUSB ……)

THE CORENDON ARILINES

Passenger boarding pass

The baggage tag of the damaged baggage

Pictures showing the damage

Corendon Airlines will not be responsible for the following situations:

Baggage with a Limited Liability (Limited Release) label

Scratches, scrapes, dirt etc. on the luggage.

Baggage for which a luggage tag cannot be presented

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