BLO Unit 1-1
BLO Unit 1-1
BLO Unit 1-1
OBJECTIVE: To familiarize the students with the operations and innovations in Banking
Sector
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Unit 1- Banker and Customer
A. Banker and Customer Relationship: Introduction – Meaning of Banker &
Customer, General and Special relationships between Banker & Customer,
(Rights and Obligations of Banker & Customer).
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Meaning of Customer :-
A customer means a person who seeks to open account which banker
accepts with proper introduction OR a customer is a person who has some sort
of account, either deposit or current account or some similar relation with the
banker.
To constitute a customer of the bank:
Features of Bank:
1. Dealing in money: Bank is a financial institution which deals
with other people's money i.e. money given by depositors.
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6. Agency and utility service: A bank provides various banking
facilities to its customers. They include general utility services and
agency services.
9. Name identity: A bank should always add the word "Bank" to its
name to enable people to know that it is a bank and that it is dealing
in money.
BANKER-CUSTOMER RELATIONSHIP:
A. General Relationship
1. Relationship as Debtor and Creditor
2. Relationship as Creditor and Debtor
3. Relationship as Trustee and beneficiary
4. Relationship as Agent and principal
5. Relationship as Bailee and Bailor.
6. Relationship as Pledgee and Pledger
7. Relationship as Advisor and Client.
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The General Relationship between Banker and Customer as follows:
B. Special relationship.
1. Rights of Banker
A. Right to lien
B. Right to Set-off
C. Right to Charge Interest, Commission etc
D. Right not to produce the Books of Accounts
E. Right under Garnishee Order.
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particular debit.
B. Right to Set-off – The right to set off is the process of combining (join or
merge) two or more accounts of a customer. It is a statutory (Legal) right
available to a bank to set off from the credit balances held in other accounts.
Automatic right of set off: depending on the situation, sometimes the set off
takes place automatically without the permission from the customer. In the
following events the set off happens automatically i.e. without the permission
from the customer.
a) On the death of the customer.
b) On customer becoming insolvent.
c) On receipt of a Garnishee order on customer’s account by court.
d) The account should be in the sole name of the customer.
2. Obligations of a Banker.
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banker has an obligation to maintain secrecy of the Customer’s account. He
should not disclose matters relating to the customers financial position.
Since, it may adversely affect the customer's credit and business. The
obligation continues even after the account of the customer is closed.
……………………………………………………………………………….
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B - Customers and account holders:
Types of Customer and Account Holders – Procedure and Practice in Opening and
Operating Accounts of different Customers – Minor, Joint Account Holders, Partnership
Firms, Joint Stock Companies, Clubs, Non-Resident Account – NRI & NRE Accounts.
Customer Meaning :-
A customer means a person who seeks to open account which
banker accepts with proper introduction OR a customer is a person who has
some sort of account, either deposit or current account or some similar relation
with the banker.
Bank Account: -
Bank account is a contractual agreement between a bank and its
customer, allowing the customer to use bank services for a fee, Accounts may
be established in the name of individuals or firms. There are various types
of bank account. These are Current account, Savings account and
fixed account.
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1. Current Account: Current bank account is opened by businessmen who
have a higher number of regular transactions with the bank. It includes
deposits, withdrawal transactions. In current account, amount can be
deposited and withdrawn at any time without giving any notice.
Features:
a. It’s opened with a minimum deposit of Rs 2000 to Rs 3000.
b. It is an active or a running account because a customer can deposit into
a account any amount of money and any number of times. Similarly. A customer
can withdraw from account any amount and any number times as there are
sufficient funds to his credit.
c. These deposits are repayable on demand, hence it is demand deposit and
banker has to keep a major portion Cash in the liquid form.
d. Internet banking Facility is available.
e. Opening of Current account is restricted only for businessmen, Companies or
Institutions.
2.Saving Bank Account: Saving bank accounts are meant for middle and low
income groups who can deposit only small sums for the purpose of saving a part
of their income for future needs and for earning a fair interest on their deposits.
Features:
a. It can be opened with a very small deposits of Rs 100, Rs 500 and Rs 1000/-
b. A customer can deposit any amount of money and any number of times
c. Restrictions are made on withdrawals of deposits to promote of saving habit
among the depositors. E.g. 5 times a day and Rs 25.000/- per day only.
d. A fair interest is allowed by the banker on saving bank deposits on daily
credit balances with the banker e.g. 4% pa according RBI directions.
e. Internet banking Facility is available.
f. Proper introduction is necessary for opening Saving Account.
Features:
a. No introduction is necessary for opening RD Account.
b. It can be opened with a minimum deposit of Rs 50 and maximum no limit.
c. A RD can be withdrawn by returning the RD book which is given by bank at
the time of depositing money.
d. It cannot be withdrawal before maturity, if so, prepayment charges are made.
e. It is meant for people who gets regular income and to save their income.
iii. Specimen signature: When the bank is satisfied with the introductory
references it proceeds with the opening of the account. The applicant is
asked to give his two or three specimen signatures on a prescribed form,
generally card, for the purpose bank’s record. These specimen signature
cards are preserved by the bank and are alphabetically filed for ready
reference to verify the signatures whenever the need arises. The specimen
signatures are compared with the signatures on the cheques of the
customer. If the two signatures differ, the bank can refuse to honour the
cheque.
v. Initial deposit: After the above formalities are fulfilled, the applicant
deposits the initial amount and the banker opens an account in the name of
the applicant. The minimum amount to be deposited initially differs from
bank to bank.
vi. Address Proof:- Voter ID/ Utility bill (electricity, gas, water, telephone)
Passport/ Driving license/ Ration card/ Aadhaar card.
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• Pay-in-slip books: A pay-in-slip book contains several printed slips.
This slip is to be filled in by the depositor or by his agent at the time of
depositing cash or cheque etc. The pay-in-slip contains information
relating to the date of deposit, the name of the depositor, the amount to be
deposited, the name and account number to be credited, and the details of
currency notes in case of cash, cheque number and name of the drawee in
case of cheques. After filling the pay-in-slip, the depositor hands over the
same to the counter along with cash or cheques to be deposited.
• Passbook: This is a book issued by the bank to the customer in which all
transactions between them are recorded. The main aim of issuing a
passbook to the customer is to acquaint him periodically with the state of
affairs of his account with the bank.
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c) The banker should obtain clear instruction in writing signed by all
regarding the operation of the account like by both jointly or either of
them.
d) The holder who is authorized to operate the account himself alone
cannot appoint an agent to operate. Such agent may be appointed with
the consent of all the joint account holders.
e) Any joint account holder can stop payment of a cheque issued on
joint account. Banker must honor such order even agent has been
appointed to operate.
f) The authority given to authorized person to operate the account can
be revoked or cancelled by any joint account holder. Banker should act
accordingly and stop the operation on the joint account on receipt of
that notice.
g) In case of death, insolvency of any joint account holders, the banker
should stop operation.
h) The joint account can be operated by both or any one holder. If a
cheque is drawn and signed by one of them, any alteration should also
be done by the same person and not the other one.
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d) Partners, while operating on the account will always sign for an on
behalf of the firm and not as individual.
e) A cheque payable to the firm cannot be endorsed by a partner in his
own name and credited to his personal account.
f) On the admission of a new partner, the banker should close the
account of the firm and open a new account in the name of
reconstituted firm. Further, he should obtain a new mandate from the
partners of reconstituted firm stating the mode of operation on the new
account in the future.
g) In case of insolvency of a partner, the banker should not honor the
cheque drawn by the insolvent partner unless confirmed by remaining
partners and he should close the account of the firm after receipt of
notice of insolvency of the partner and open a new account in the name
of reconstituted firm..
h) If a minor partner is there, the date of his attaining majority is to be
taken and has to give confirmation for all acts on behalf of the firm in
the past.
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b.Certificate of Commencement of Business: This certificate is
essential in the case of public limited companies. A public
limited company cannot borrow until this certificate is obtained.
c. Memorandum and Articles of Association: The bank obtains
a certified copy of the Memorandum and Articles of Association
of the company to satisfy that the conduct of the account is in
conformity with the provisions.
d. Board Resolutions: A copy of the resolution of the Board of
Directors of the company, certified as true by the Chairman of
the meeting, requesting the Bank to open an account in its name
and specifying the instructions regarding the conduct thereof,
obtained.
e. List of the present directors: A list of the present directors of
the company is obtained under the signature of the Chairman,
accompanied by a certified copy of the resolution of the general
body of the shareholders appointing them as directors.
f. Mandate: Along with the resolution, the banker must call for a
mandate from the company. The names of persons who are
authorized to operate the account and their specimen signatures
must be specifically given.
g. Borrowing powers: A banker will look into the borrowing
powers of a company before lending money. Every trading
company has an implied power to borrow and mortgage its
property. This power is exercised by the Board of Directors.
Generally, the Articles of Association of the company puts a
limit on the borrowing powers of the directors as well as the
company.
5.Executors and Administrators;- Executors and administrators are persons
appointed by a person through a will to manage the affairs of his estate after his
death. The person appointing an executor in his will is known as testator( It is
any "person who makes a will). There can be more than one executors or
administrators. If the person has not appointed any one to manage the affairs of
his estate after his death court appoints administrator for the purpose.
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Opening of Account of Executors and Administrators:
1. Bank obtains account opening form duly signed by all the executors
or administrators and obtains clear instructions as to the manner in
which the account will be operated.
2. Bank also obtains copy of probate or letters of administration in
original for registration in their books.
3. Bank ascertains identity of executors or administrators for their
satisfaction.
4. An executor or administrator has no right to delegate his authority to
an outside party, not being co-executor or administrator. Any one of
the executors or administrators can countermand the actions of the
others.
5. Cheques drawn or payable to the executor or administrator’s account
are not collected for credit of their personal accounts.
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6. Whenever the bank lends to the executors or administrators, it
should ensure that such borrowing is authorized in the will and the
fund so borrowed is utilized for the purpose for which it is borrowed.
7. The property of the deceased cannot be given as Surety for the
personal borrowings of the executor.
7. CLUBS & ASSOCIATIOS: These are social institutions which are run to
render service to the people at large. These institutions are registered
organizations and have their own rules and regulations.
precautions to be taken by the banker in opening and operation of
accounts of clubs and associations:
They are the clubs and associations which are registered under the companies
act or the society’s registration act 1860.
a) Banker should examine the registration certificate of the association and
satisfy himself that the association is properly registered.
b) Banker should obtain a copy of bye-laws of the association and examine
the provisions related to the bank account.
c) The banker should obtain a certified copy of resolution for appointing the
bank as their banker and name and designation of those who operate the
account.
d) Any advance or overdraft granted to associations, he should ensure that
proper security is given and also obtain personal security of one or more
persons.
e) When the authorized person dies the operation of the account should be
stopped and can be restarted when new person is authorized.
9. Non-Resident Accounts :-
An NRE account is a bank account opened in India in the name of
an NRI, to park his foreign earnings; whereas, an NRO account is a
bank account opened in India in the name of an NRI, to manage the
income earned by him in India. These incomes include rent, dividend,
pension, interest, etc.
Basis NRE Account NRO Account
Acronym Non Resident External Account Non Resident Ordinary Account
Meaning It is an account of an NRI to transfer It is an account of an NRI to manage the income
foreign earnings to India earned in India
Taxability tax free taxable
Joint Account Can be opened by two NRIs Can be opened by an NRI along with an Indian
citizen or another NRI
Deposits and Can deposit in foreign currency, and Can deposit in foreign as well as Indian
Withdrawals withdraw in Indian currency currency, and withdraw in Indian currency
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B. NRA accounts maybe opened maintained in the form of Current,
Saving, RD or Fixed Deposit Accounts.
C. Banks are free to determine the interest rates. Interest rates offered by
banks on NRO deposits cannot higher than domestic deposits.
D. NRI may remit from the balances held in NRO account not execceding
USD one Million per Financial Year, Subject to payment of Applicable
taxes.
E. The accounts maybe held jointly with residents and or with nonresident
Indian.
F. The NRO account holder may opt for nomination facility.
G. Lending facilities also provided for NRI Account holders up to 100
lakes .
H. Balance held in NRE Accounts freely transferable.
I. also Provided Internet Facility for NRI Account holders.
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