Acknowledgment: Irshad Sipra Who Provide Us An Opportunity To Get Practical Experience in
Acknowledgment: Irshad Sipra Who Provide Us An Opportunity To Get Practical Experience in
Acknowledgment: Irshad Sipra Who Provide Us An Opportunity To Get Practical Experience in
TABLE OF CONTENTS
Sr.
Name Page No
No.
1 COMPANY’S PROFILE 1
2 EXECUTIVE SUMMARY 8
3 9
4 MANAGEMENT 10
12 Capacity Utilized 17
13 Raw Material: 18
20 Pre-Production Expenses: 23
22 Balance Sheet 25
Company Profile
PTCL is all set to redefine the established boundaries of the telecommunication market and is shifting the
productivity frontier to new heights. Today, for millions of people, we demand instant access to new
products and ideas. More importantly we want them for their better living standards with increased values
in this ever-shrinking globe of ours. We are setting free the spirit of innovation.
PTCL is going to be your first choice in the future as well, just as it has been over the past six decades.
For clear communication the first choice of business circles is PTCL telephone for local, nationwide and
international calling. Today businesses can have 10-100 lines with modern day services to meet their
needs. Now you get options like Caller-ID, call-forwarding, call-waiting, Call Barring, to name a few.
0800-Toll free number, 0900-Preminum rate services, VPN-Virtual Private Network, Audio Conference
Service, Digital Cross Connect (DXX), ISDN (Policy), Teleplus (ISDN/BRI), Digital Phone Facilities/
Modification Charges, UAN, UIN.
PTCL EVO 3G Wireless Broadband is Pakistan’s fastest wireless internet which offers its customers –
“superior 3G internet experience”. EVO Wireless Broadband is enabling the wireless broadband
revolution in Pakistan with flexibility to roam freely like never before. PTCL EVO has revolutionized the
way people connect to the internet by offering true mobility. PTCL EVO is currently offering its services in
more than 18 cities on EV-DO technology offering speeds up to 3.1 Mbps. PTCL EVO gives its customers
the advantage of nationwide roaming with seamless internet connectivity across Pakistan. The coverage
of EVO is not limited to 18 cities as EVO customers can enjoy CDMA-1X data rates of up to 153.6 Kbps
at more than 1000 destinations across Pakistan.
The portable, small & stylish EVO USB device is a multipurpose device which not only delivers fastest
wireless internet but can also be used for Voice Calls by inserting a Vfone SIM and for data storage by
inserting a standard Micro SD Card
Broadband Pakistan
PTCL Broadband is the largest and the fastest growing Broadband service in Pakistan. In less than three
years of it launch, PTCL has acquired approximately 392,648 Broadband customers in over 318 cities
and towns across Pakistan, leading the proliferation and awareness of Broadband services across
Pakistan.
With its entry in this market segment, PTCL opened up a broadband culture in Pakistan, where till a
couple of years back there was very little awareness in the country about broadband & high speed
internet services. PTCL made the broadband technology affordable by lowering the barriers to entry, by
geographically bringing the service within the reach of a common user across Pakistan and by continuous
improvements in customer care for the service.
Unique offers that makes PTCL’s Broadband unmatchable are special packages for the student segment,
FREE modem and installation, Availability of Wi-Fi Modems, FREE dial up service for its Broadband
customers and FREE access to movies, music, classical Pakistani dramas, cricket matches, online
gaming, educational and religious content on PTCL’s entertainment portal ‘BUZZ’, (the access to PTCL
Buzz & Gaming lounge is exclusive to PTCL Broadband subscribers). PTCL also offers multiple FREE
personalized e-mail accounts exclusively to its broadband users. In addition, PTCL recently doubled its
broadband speed for all its existing and new customers at the same price, making 1 MB as its minimum
offered speed.
For a connection you simply dial 0800 8 0800 or visit www.ptcl.com.pk
INTRODUCTION
EVO is PTCL's wireless broadband solution for high speed internet access. Its
available as a USB or PCMCIA card and thus is a plug-n-play portable connection which allows users to remain
connected on-the-go. It runs on a 3G network and can offer an average of 300-500 Kbps download speeds. PTCL is
offering unlimited downloads on this package.
EVO PTCL supports roaming in Lahore, Islamabad and Karachi and therefore, can be used for inter-city purposes.
The EVO PTCL device is compatible with Windows and OS X. There have been reports that after some nifty
configurations, it can be made to run on Linux as well.
PTCL claims that a 5MB download with this device will approximately take 1.3 minutes and to upload the same will
take 1.7 minutes
Though, some gurus could share PTCL EVO’s internet with “Internet Connection Sharing” or
ICS, however, not everyone knew the technique.
Today, PTCL announced this PTCL EVO WiFi device, which will all you to share the internet
with other users on the same network in the vicinity or say in the same building.
It is a similar to old EVO device, but it can provide wireless internet connectivity over WiFi
within a range of 30 to 40 feet (advertised range). This way, you can establish your own
hotspot at your home, office, park or anywhere (just like wireless routers).
Introducing yet another first of its kind in Pakistan; EVO Wifi cloud is a mobile hotspot that
intelligently converts your home/work space into a personalized wifi zone and is sure to
revolutionize the way internet is used in the country.
Features and Benefits:
PTCL’s EVO WiFi will allow you to connect up to 5 Wi-Fi enabled devices to Evo 3G
Wireless Broadband
Small enough to fit your pocket yet powerful enough to bring internet to 5 Wifi
gadgets simultaneously.
The sleek design is easy to carry and looks good anywhere, from the board room to
the coffee shop
Secure Password protected connection that lets you choose the people and the
devices who access your wifi zone.
Wifi devices in the range of 30-40 feet from the Wifi Cloud can be connected to 3G
speeds via the EVO Wifi cloud.
Device Charges:
PTCL Evo WiFi comes with 3.1 Mbps connection, and prices are as following:
Billing Options:
PTCL Landline– monthly charges are included in PTCL Landline bill.
Advance Line Rent – advance payment at PTCL OSS, Ufone service centers or MCB
Bank.
Availability:
Currently available in Islamabad, Rawalpindi, Lahore & Karachi. The devices would
however be functional at EVO 3G speeds throughout the 106 cities currently covered by the
EVO 3G wireless broadband network.
Pakistan Telecommunication Company Ltd (PTCL) has introduced 3G Evo Wi-Fi Cloud, for its
existing and potential customers. 3 G Evo Wi-fi cloud is Pakistan’s first intelligent mobile Wi-
fi.
It is a new category of mobile broadband that combines the best of two technologies, 3G
Evo 3.1 MBPS wireless internet and Wi-Fi in a sleek device that lets users put their world of
content, services and connectivity in the palm of their hand.
The Evo Wi-Fi platform creates a personal mobile Wi-fi of high-speed broadband
connectivity that can be easily shared between multiple users. Up to five Wi-Fi devices such
as laptops, smart phones, cameras, gaming devices and multimedia players can connect
simultaneously.
The Evo Wi-Fi Cloud is a great solution for users looking for a strong Wi-Fi signal on the
go. EVP Wireless business Syed Asim Ali stated that; “The portability of the Evo Wi-Fi Cloud
design with one-touch connectivity for up to five Wi-Fi enabled devices delivers a true
wireless experience with no cables or software installation required, the Evo Wi-Fi Cloud
mobile hotspot easily supports all the needs of a family household, a frequent traveler who
wants to avoid Wi-Fi charges, or even a small business team.
The device with a form factor about the size of a few credit cards is convenient to carry in
pocket.
SEVP Commercial PTCL Naveed Saeed on the occasion stated that, “PTCL is determined to
bring the most cutting edge innovative solutions and technologies to its customers. The
launch of the Evo Wi-Fi Cloud will help meet the growing demand for innovative and easy to
use mobile broadband connectivity solutions for both business and casual users. We are
constantly introducing new technologies and products to provide customers with the most
advanced mobility solutions available.”
vision
To be the leading Information and Communication Technology Service Provider in the region by achieving customer
satisfaction and maximizing shareholders' value'.
The future is unfolding around us. In times to come, we will be the link that allows global communication. We are
striving towards mobilizing the world for the future. By becoming partners in innovation, we are ready to shape a
future that offers telecom services that bring us closer.
Mission
Core Values
Professional Integrity
Customer Satisfaction
Teamwork
Company Loyalty
About us
Corporate Information
Management
Walid Irshaid
President & Chief Executive Officer
Mohammad Nasrullah
Chief Technical Officer (C.T.O)
Hamid Farooq
S.E.V.P (Business Development)
Javed Mushtaq
C.I.O
Sikandar Naqi
S.E.V.P (Corporate Development)
Naveed Saeed
S.E.V.P (Commercial)
Abdullah Yousef
S.E.V.P (Business Zone South)
Nasir Iqbal
S.E.V.P (Business Zone Central)
Farah Qamar
Company Secretary
Legal Affairs
Zahida Awan
Ghulam Mustafa
Bankers
Registered Office
PTCL Headquarters,
Block-E, Sector G-8/4,
Islamabad-44000, Pakistan.
Tel: +92-51-2263732 & 34
Fax: +92-51-2263733
E-mail:[email protected]
Web: www.ptcl.com.pk
Auditors
Share Registrar
Board of Directors
Subsidiaries
Ufone
Ufone (Pakistan Telecom Mobile Ltd) a wholly-owned subsidiary of PTCL commenced its operations
on 29th January 2001 as a GSM 900 service provider. Since the outset, it has expanded its coverage and
customer base at a rapid pace and established itself as one of the leading cellular service providers in
Pakistan. Ufone is now considered to be one of the most active, aggressive and innovative players in the
mobile sector of Pakistan.
The growth of the cellular industry is a direct result of the successful implementation of the telecom
deregulation and cellular mobile policy by the Ministry of IT and Telecommunications (MOIT&T) and the
support, guidance and timely enforcement of regulatory process by the Pakistan Telecommunication
Authority (PTA).
Privatization
The growth of the cellular sector in Pakistan can also be attributable to good governance policies of the
government of Pakistan and the Privatization Commission. In April 2006, Emirates Telecommunication
Corporation, which is commonly known as Etisalat, has assumed management control of Pakistan
Telecommunication Corporation Ltd – part of the $2.6bn deal to buy a 26% stake in PTCL. The
successful privatization of PTCL, and consequently Ufone, is hailed as ushering in a new era for
telecommunications in Pakistan.
Now, under the management of Etisalat, Ufone will concentrate on customer needs and benefits and is
more determined than ever to be the leading cellular player in the market. Ufone has been known for
providing superb propositions and quality service to its customers. With the new expected investment,
Ufone can now aggressively expand its network coverage.
Key Accomplishments
Ufone has always played a pivotal role in the development of the cellular market in Pakistan. For the most
part, it has been a step ahead in introducing innovative products to the market. Ufone was a pioneer in
launching the GPRS services and Multi-media Messaging Service (MMS) in Pakistan, and lead the way in
introducing GPRS international roaming and prepaid international roaming for these services in the
Pakistani market.
Performance
As mobile users in the country have reached over 28 million at a very rapid pace, Ufone has maintained
itself as the 2nd largest cellular operator in Pakistan with a subscriber base of around 6.5 million and a
market share of nearly 25%. Ufone has seen a subscriber growth rate of over 200% in the last year, and
since the start of 2005 Ufone added nearly 5 million subscribers onto its network. A remarkable
achievement indeed, especially considering the fact that two new international players also entered into
the market in 2005. Subsequently the growth in subscriber base caused a healthy trend in revenues
which have doubled.
Brand
While keeping its tradition of being the trend setter in the industry, Ufone changed the image of mobile
phones from a luxury only affordable by the elite, to a necessity affordable by the common man. Since its
inception, Ufone has positioned its brand for masses. In keeping with the upcoming competition and
market dynamics, Ufone increased its focus on the youth segment (which comprises 50% of the
population), with the Prepay brand. By designing market focused products, Ufone’s brand team launched
aggressive campaigns, which further increased the brand equity. The new brand image gained huge
popularity amongst the targeted market. A recent marketing survey conducted by a prominent marketing
research company showed that Ufone has considerably increased its brand visibility and image. Ufone’s
Prepay brand is now considered to be one of the most favored brands by the youth market and is
followed by other mobile operators launching their respective brands for the youth market.
International Coverage
Ufone provides International Roaming facility with more than 150 international operators across 79
countries. Ufone has GPRS roaming agreements with several international operators and also provides
prepaid roaming facility to selective destinations.
Customer Service
Ufone is proud to have an efficient and friendly customer service through 21 company-owned Sales &
Customer Service Centers and nearly 250 franchisees across the country. The outlets are able to service
the customers with innovative solutions, and are empowered with Web based franchise management
systems. Ufone is poised to face the ever increasing challenges of the market and is confident it will
attract new customers. It has the ability to retain its existing customer base with a high level of customer
satisfaction via optimum network service and a 24 hour call center facility.
Network Coverage
Ufone has always believed in a solid commitment to growth, security and reliability. Therefore, Ufone has
always balanced its expansion efforts and quality of service. With a total current investment of $400
Million, Ufone has network coverage in more than 260 cities and towns and across all major highways of
the country.
Ufone has been instrumental in the growth of the cellular market in Pakistan. It is a company committed to
excellence. Under the new vision of Etisalat and with the support and collaboration of its employees and
vendors, Ufone aspires to be the best in the market by offering customer focused products and a quality
service and sales network.
MAXCOM
PTCL acquired Maskatiya Communication Company (Pvt) Limited (MAXCOM) during the year 2009-
2010. MAXCOM is an internet service provider operating in Karachi and some parts of Hyderabad. Its
customer base is around 6,000 subscribers. The 100% shareholding of MAXCOM has been transferred in
PTCL’s name. Because of the acquisition, MAXCOM customers are now eligible to enjoy superior PTCL
broadband and other products and services.
We believe that the role of training and development in a service involved organization is many times
more in comparison with what it has in a manufacturing involved organization.
This role becomes more significant in a situation where the need to transform organizational culture is
identified as the most glaring problem and the most difficult impediment on the way to organizational
growth. PTCL employees are a great asset not only for the company but also for the country. Their
marvelous potential is yet to be exploited. Their skills need to be developed, their expertise need to be
updated for which training and development department is at their disposal to cater their training needs.
We assure that we, training and development team would never miss an opportunity to contribute towards
the betterment of the company. Training and Developments is playing an essential role in changing PTCL
from a government sector organization to corporate sector company. We consider every employee of the
company as our customer and firmly believe that meeting their expectation would help us achieve
customer satisfaction. We look forward to your input for making our endeavors more effective.
We would like to take this opportunity to salute all our workers and employees especially those who are
working in the field and assure them that the management is fully aware of their dedication and hard work
and appreciates their performance and want to make them more skillful and improve their expertise
through different trainings.
In this spirit We assure that T&D Training and Development has a clear road map of activities and is
committed to provide high quality trainings for the development of every single employee. We promise
that your support and cooperation coupled with our hard work will bring epoch making triumphs and
prosperity for PTCL.
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