ISO 9001 and ISO 14001

guidelines
in business management
QUALITY SYSTEM AND HACCP
Banja Luka, May, 2003
Olga Martín-Belloso
University of Lleida
 BETTER
INFORMED Environment Food safety
protection
SOCIETY

Fight against
fraud

NEW Employers Customer

EXIGENCIES dignity defense
Standardization = Systematization

™ A priority in management strategies

™ A safeguard of the performance of
policy, rules and requirements
™ A tool for continuous improvement
Integrated management systems advantages
„ Improve customer, society and personnel satisfaction.
„ Improve internal running and organizing systems. Saving costs.
„ Based on a recognized model internationally accepted.
„ Improve the external image of the organization.
„ Let open new markets.
„ Standardize the performance of the regulations.
„ Define and improve processes.
„ Facilitate identification and solve real or potential problems.
„ Let getting financial support from different Administrations.
„ Decrease the cost of insurance policy.
 MANAGEMENT SYSTEMS
PLAN
MANAGEMENT RESPONSIBILITY
Policy Resources Representative Review

DO
ACT QUALITY SYSTEM
PREVENTIVE &
CORRECTIVE DOCUMENTS PERSONNEL
ACTIONS Control
Up to date Training

CHECK
INTERNAL AUDITS
Quality management process model
(ISO 9001:2000)

CONTINUAL IMPROVEMENT OF THE MANAGEMENT SYSTEM

Customer Management Customer

responsibility

Measurement,
Resources analysis,
management improvement
Satisfaction

Input Product
Requirements realization
Product
Output
Activities that add value
Flux of information
Model of environmental management
system (ISO 14001)
CONTINUOUS
IMPROVEMENT
ENVIRONMENTAL
POLICY

MANAGEMENT
REVIEW

PLANNING
CHECKING

APPLICATION
Environmental protection,
is it needed?
Objectives for environmental protection

‰ Sustainable management of natural resources

‰ Integrated fight against pollution and
reduction of wastes
‰ Promotion of reuse and recycling
‰ Rationalization of production and energy
consumption
‰ Changing consumption behavior
‰ Improving public health
Factors for promoting business
environmental policy
V Legal obligation
V Pressure from society
V Image Improvement
V Market exigency
V Improvement of profitability
V Advantage from competitors
V Tax exemptions
V Financial support and incentives
V Avoiding punishments and sanctions
 Common requirements on ISO 9001 and ISO
14001 guidelines
ISO 9001:2000 ISO 14001:1996
Requirement Chapter Chapter Requirement
Introduction 0 Introduction
Scope 1 1 Scope
Normative reference 2 2 Normative reference
Terms and definitions 3 3 Definitions
Quality manag. system 4 4 Environ. manag. system
General requirements 4.1 4.1 General requirements
Documentation 4.2 4.4.4 Environ. manag. system
requirements documentation
4.4.5 Control of documents
4.5.3 Control of records
 Common requirements on
ISO 9001 and ISO 14001 guidelines
ISO 9001:2000 ISO 14001:1996
Requirement Chapter Chapter Requirement
Manag. Responsibility 5 4.4.1 Structure & responsibility
General requirement 5.1 4.2 Environmental policy
4.4.1 Structure & responsibility
Customer requirement 5.2 4.3.1 Environmental aspects
4.3.2 Legal & other requirement

Quality policy 5.3 4.2 Environmental policy

4.4.1 Structure & responsibility
Planning 5.4 4.3 Planning
Responsibility, authority 5.5 4.1 General requirement
& communication 4.4.1 Structure & responsibility
4.4.3 Communication
Management review 5.6 4.6 Management review
 Common requirements on
ISO 9001 and ISO 14001 guidelines

ISO 9001:2000 ISO 14001:1996

Requirement Chapter Chapter Requirement
Resource management 6 4.4.1 Structure & responsibility
Providing resources 6.1 4.4.1 Structure & responsibility
Human resources 6.2 4.4.2 Training, awareness &
competence
Infrastructure 6.3 4.4.1 Structure & responsibility

Work environment 6.4 4.4.2 Training, awareness &

competence
 Common requirements on
ISO 9001 and ISO 14001 guidelines
ISO 9001:2000 ISO 14001:1996
Requirement Chapter Chapter Requirement
Product realization 7 4.4 Implementation & operation

Planning 7.1 4.4.6 Operational control

Customer-related 7.2 4.3.1 Environmental aspects
processes 4.3.2 Legal & other requirement
4.4.6 Operational control
4.4.3 Communication
Design and development 7.3 4.4.6 Operational control
Purchasing 7.4 4.4.6 Operational control
Production & services 7.5 4.4.6 Operational control
operations
Control of measuring & 7.6 4.5.1 Monitoring & measurement
monitoring devices
 Common requirements on
ISO 9001 and ISO 14001 guidelines
ISO 9001:2000 ISO 14001:1996
Requirement Chapter Chapter Requirement
Measurement, analysis & 8 4.5 Checking & correct. Action
improvement
General requirements 8.1 4.5.1 Monitoring & measurement
Measurement & 8.2 4.5.1 Monitoring & measurement
monitoring 4.5.4 Environ. manag. Syst. Audit
Control of nonconformity 8.3 4.5.2 Non-conformance, corrective &
preventive action
4.4.7 Emergency plan & response
Data analysis 8.4 4.5.1 Monitoring & measurement
Improvement 8.5 4.2 Environmental policy
4.3.4 Environ. manag. program
4.5.2 Non-conformance, corrective &
preventive action
Differences between ISO 9001 and
ISO 14001
ISO 9001 ISO 14001

Customer contract Regulatory compliance

Emergency system
Quality of product

Customer satisfaction Environmental impact

 Integrated quality and
environmental management system
Quality Environmental
management management
system system
INTEGRATED
SYSTEM

SYNERGY
ISO 9001 ISO 14001
Quality Environmental
management management
system system
certification certification
 Integrated quality and
environmental management system
General principles Elements
‰ Compromise of the ˆ Requirements
whole organization
ˆ Procedures
‰ Preventive character
ˆ Measurement indexes
‰ PDCA Methodology

Main difficulties:
No-Training Non-Awareness
 Main aspects of quality, environmental and
integrated management systems

Management Objective Definition Advantages Saving Guide

system costs
Quality Customer Compliance - Association to Improve sales ISO
satisfaction consumers providers 9001:
requirement - Fidelity 2000
- Customer
satisfaction
- Competitiveness
improvement

Environment Environm. Compliance - Answer to society Improve ISO

respect legal and demands efficiency 14001:
internal - Avoiding fines 1996
requirement

Integrated A joint Better Better organization Resource

system coordination optimization
Process for an integrated management program

Diagnostic
Requirement identification Definition of strategic objectives

Definition of processes map

Establishment of efficacy indexes

Documental development
Quality and Environmental planning processes

Cont. improvement program System implantation

Meas. customer satisfaction Personnel formation
Auto evaluation and improvement Following efficacy indexes
management
Internal audit

Integrated system certification

Integrated management system.
Manual of the management system

Chapter 1. Management system

Chapter 2. Management policy
Chapter 3. Organization & responsibility
Chapter 4. Documentation control
Chapter 5. Internal audits
Chapter 6. Record of the management system
Chapter 7. Training
Chapter 8. Preventive and corrective actions
 Integrated management system.
Quality management manual (ISO 9001)

Chapter 4. Quality management system

Chapter 5. Responsibility of the manager

Chapter 6. Resources management

Chapter 7. Product realization

Chapter 8. Measurement, analysis & improvement

 Integrated management system.
Environmental management manual (ISO 14001)

Chapter 1. General requirements

Chapter 2. Environmental policy
Chapter 3. Planning
Chapter 4. Implantation and operating
Chapter 5. Checking and corrective actions
Chapter 6. Manager review
 Principles of ISO 19011

Related to auditors Related to audits

™ Ethic behavior  Independency
™ Clarityof  Objectivity
communication  Feasible
™ Right mind conclusions
 Chapters of ISO-19011
n Scope
o Normative reference
p Terms and definitions
q Principles of audit
r Management of an audit program
s Audit activities
t Competency and evaluation of auditors.
 Competency of auditors

Quality Environment
General
Specific knowledge knowledge Specific knowledge
on quality (7.3.1, 7.3.2) on environment
(7.3.3) (7.3.4)

Work Audit Specific training as

Education experience experience auditor
(7.4)

Personal capabilities
(7.2)
 ISO 9001 and ISO 14001 for
satisfied and healthy consumers
H V A L A !