Product Service Request Form Processing

[Company Name]
[Company Group, Division, Location]
Document Title: Product Service Request Form Processing

Document Number: [Document Number]
Document Filename: [Document Filename]
CONTROLLED COPY/ MASTER COPY

STAMP HERE
OTHER
STAMP HERE
Revision Revision DCO/ECO Revision

Level Date Number Description of Revision Author
DRAFT DD/MM/Y YY-00000 Draft Author Name
Y
1.00 DD/MM/Y YY-00000 Initial Release Author Name
Y
COMPANY PROPRIETARY AND CONFIDENTIAL

[Company Name] Product Service Request Form Processing
[Company Group, Division, Location] [Document Number]
Rev x.xx DD/MM/YY
Table of Contents
1.0 Purpose..........................................................................................................................................................2
2.0 Scope.............................................................................................................................................................2
3.0 Definition Of Terms.....................................................................................................................................2

3.1 Attachments.......................................................................................................................................2
3.2 Complaint...........................................................................................................................................2
3.3 Field Service Report..........................................................................................................................2
3.4 Service Personnel...............................................................................................................................2
3.5 Return Authorization Number (RA#)................................................................................................2
3.6 Service Center....................................................................................................................................2
3.7 Service Request..................................................................................................................................2
3.8 Requester............................................................................................................................................2
4.0 References.....................................................................................................................................................2
5.0 Responsibilities and Requirements..............................................................................................................3
6.0 Procedure......................................................................................................................................................3
6.1 Requests for Product Service.............................................................................................................3
6.2 Product Service Request Form Processing........................................................................................3
6.3 Document Retention..........................................................................................................................3
[Document Filename] COMPANY PROPRIETARY AND CONFIDENTIAL Page 1 of 3

Rev x.xx DD/MM/YY
1.0 Purpose
This procedure defines the guidelines for properly using and completing the Product Service Request
Form which serves the function of documenting any field service department action pertaining to
product maintenance, service, and/or repairs for [Company Name] products.
2.0 Scope
This procedure applies to products and services provided by the facilities of [Company Name], or any
[Company Name] authorized servicing entity.
3.0 Definition Of Terms
3.1 Attachments
Copies of customer correspondence, written or electronic notes regarding verbal communication
with customers, service records, reports, records of investigations, or any completed forms.
3.2 Complaint
Any written, electronic, or verbal communication indicating an alleged deficiency in the
identity, quality, durability, reliability, safety, effectiveness or performance of any product
manufactured or service provided by [Company Name].
3.3 Field Service Report

A written report of a service technician's corrective action to satisfy a service request (typically
recorded as entry on completed Product Service Request Form).
3.4 Service Personnel

Any [Company Name] employee, representative or agent of [Company Name], who is assigned
responsibility for resolution of a Product Service Request.
3.5 Return Authorization Number (RA#)

A unique number assigned to each return authorization, to be conspicuously placed on the
shipping package and documents, indicating the return has been authorized.
3.6 Service Center

Any physical location that offers customer or technical support for [Company Name] products as
designated by [Company Name]
3.7 Service Request

A request for service on a [Company Name] product initiated by the generation of a Product
Service Request Form.
3.8 Requester
Individual who initiates Service activity through the generation of a Product Service Request
Form. Typically Quality Assurance or Customer Service personnel initiate Product Service
Requests as a result of the need for product quality assurance and/or Customer Complaint
resolution for product external to [Company Name] facilities.
4.0 References
 Document Retention, Storage, and Disposition.
 Customer Servicing
 Customer Complaint Processing
 Product Service

Rev x.xx DD/MM/YY
 Service Manuals
 Field Technical Bulletins
 Correction or Removal of Marketed Product
 Quality Records
 Returned Product Authorization, Evaluation, and Disposition
 Product Service Request Form
5.0 Responsibilities and Requirements

[Insert the roles and responsibilities for all positions involved in the Product Request Form Processing,
for example: Customer Service, Field Service, Quality Assurance, Quality Assurance Manager, Service
Personnel, etc.]
6.0 Procedure
6.1 Requests for Product Service

[Explain what needs to occur to initiate Product Service support].
6.2 Product Service Request Form Processing

 [Insert the procedure for processing the service request form].
6.3 Document Retention

[Insert information regarding retention of the documents after the form has been processed and
the request is complete].

Product Service Request Form Processing

Uploaded by

Copyright:

Available Formats

Product Service Request Form Processing

Uploaded by

Document Information

Original Description:

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Product Service Request Form Processing

Uploaded by

Copyright:

Available Formats

[Company Name]

[Company Group, Division, Location]

Document Title: Product Service Request Form Processing

CONTROLLED COPY/ MASTER COPY

Revision Revision DCO/ECO Revision

COMPANY PROPRIETARY AND CONFIDENTIAL

3.0 Definition Of Terms.....................................................................................................................................2

5.0 Responsibilities and Requirements..............................................................................................................3

[Document Filename] COMPANY PROPRIETARY AND CONFIDENTIAL Page 1 of 3

3.0 Definition Of Terms

3.3 Field Service Report

3.4 Service Personnel

3.5 Return Authorization Number (RA#)

3.6 Service Center

3.7 Service Request

[Document Filename] COMPANY PROPRIETARY AND CONFIDENTIAL Page 2 of 3

5.0 Responsibilities and Requirements

6.1 Requests for Product Service

6.2 Product Service Request Form Processing

6.3 Document Retention

[Document Filename] COMPANY PROPRIETARY AND CONFIDENTIAL Page 3 of 3

You might also like