Question Topic 1 Pad101

NURSYAKIRAH NABIHAH BINTI MOHAMAD SAZALI
2021107441
KAM110B PAD101
OCT 2008 PART A Q1: Differentiate between general and functional managers.
= Functional managers and general managers represent two different

responsibility with sets on organization. A general manager such as director of government agencies
which is a manager who is responsible for managing several different departments that are
responsible for different tasks. General management focuses on the entire business as a whole.
General management duties and responsibilities include formulating policies, managing daily
operations, and planning the use of materials and human resources. However, general managers are
too diverse and broad in scope to be classified in any one functional area of management or
administration such as personnel, purchasing, or administrative services. A functional manager such
as head of department who is responsible for managing a work unit that is grouped based on the
function served. Functional managers are most common in larger organizations with many moving
parts, where different business functions are led by managers within those respective fields for
example marketing, finance and etc.
APR 2008 PART A Q1: Define management and explain the (3) managerial skills.
= There is three management skills which is technical skills, human skills and
conceptual skills. Technical Skills is the ability to utilize the knowledge of tools, techniques, and
procedures that are specific to a particular field In this example, the field is computer programming,
and technical skills may include aspects like knowledge of computer languages, knowledge of
advanced algorithms, or knowledge of assembly languages related to the basic functions of a
computer. Human Skills is the ability to work effectively with one’s own work group as well as others
within the organization. The skills that present the managers’ ability to interact, work or relate
effectively with people. These skills enable the managers to make use of human potential in the
company and motivate the employees for better results. Conceptual Skills is the ability to process
information about the internal/external environment of the organization and determine its
implications. These skills allow managers to evaluate situations and develop alternative courses of
action.
OCT 2006 PART A Q1: B: Explain the term effectiveness and efficiency in management.
= Effectiveness in management are achieved when the organization pursues

appropriate goals. This means “doing the right things.” . Efficiency in management are achieved by
using the fewest inputs for example people and money to generate a given output. This means
“doing things right.” . Ideally, individuals and companies find ways to be effective and efficient, but it
is possible to be effective, but not efficient, or vice versa, or neither. For example, if a company is not
doing well it may decide to train its workforce to use a new technology. The training may go well,
with employees learning the new technology in record time, but if overall productivity doesn't
improve following the implementation of this new technology, the company's strategy was efficient
but not effective. The end result of effective and efficient management is organizational success.
MAR 2005 PART A Q1: Explain the (4) functions of management.
= There is four function of management process which is

planning,organizing,leading and controlling. Planning is setting goals and defining the actions
necessary to achieve those goals. Organizing is the process of determining the tasks to be done, who
will do them, and how those tasks will be managed and coordinated. Leading means leadership
which is the capacity to direct and motivate the members of work groups toward the
accomplishment of organizational goals. The leadership skills is understanding individual or group
behavior dynamics, having the ability to motivate employees, being an effective
communicator,being able to envision future and share that vision. Controlling is monitoring the
performance of the organization and its progress in implementing strategic and operational plans.
Identifying deviations between planned and actual results. Taking corrective action. Ensuring that
the organization is moving toward the achievement of its goal.
OCT 2004 PART A Q1: A: Define manager and identify the (3) managerial roles.
= Managers are the people who plan, organize, lead, and control the activities
of the organization so that its goals can be achieved. There is three managerial roles in management
which is interpersonal roles, informational roles and decisional roles. Interpersonal roles is the
manager’s responsibility for managing relationships with organizational members and other
constituents which is figurehead, leader and liaison. Informational roles is the manager’s
responsibility for gathering and disseminating information to the stakeholders of the organization
such as monitor, disseminator and spokesperson. Decisional roles is the manager’s responsibility for
processing information and reaching conclusions such as entrepreneur, disturbance handler,
resource allocator and negotiator.

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NURSYAKIRAH NABIHAH BINTI MOHAMAD SAZALI

= Functional managers and general managers represent two different

= Effectiveness in management are achieved when the organization pursues

= There is four function of management process which is

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