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    Error Solution: Switch To Mobile App - Cocubes Assessment

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    TARUN PATIL
    This document provides troubleshooting guidance for errors that may occur during an online assessment. It lists common errors, their potential causes, and recommended solutions, such as ensuring the latest version of testing software is used, checking internet connectivity and time zone settings, and using a mobile app as an alternative if the assessment cannot be completed on a computer. It emphasizes being prepared with login credentials and documentation of any unexpected technical issues for validation.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Error Solution: Switch To Mobile App - Cocubes Assessment

    Uploaded by

    TARUN PATIL
    121 views2 pages
    This document provides troubleshooting guidance for errors that may occur during an online assessment. It lists common errors, their potential causes, and recommended solutions, such as ensuring the latest version of testing software is used, checking internet connectivity and time zone settings, and using a mobile app as an alternative if the assessment cannot be completed on a computer. It emphasizes being prepared with login credentials and documentation of any unexpected technical issues for validation.

    Original Title

    Offcampus FAQ Snapshot

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    This document provides troubleshooting guidance for errors that may occur during an online assessment. It lists common errors, their potential causes, and recommended solutions, such as ensuring the latest version of testing software is used, checking internet connectivity and time zone settings, and using a mobile app as an alternative if the assessment cannot be completed on a computer. It emphasizes being prepared with login credentials and documentation of any unexpected technical issues for validation.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    121 views2 pages

    Error Solution: Switch To Mobile App - Cocubes Assessment

    Uploaded by

    TARUN PATIL
    This document provides troubleshooting guidance for errors that may occur during an online assessment. It lists common errors, their potential causes, and recommended solutions, such as ensuring the latest version of testing software is used, checking internet connectivity and time zone settings, and using a mobile app as an alternative if the assessment cannot be completed on a computer. It emphasizes being prepared with login credentials and documentation of any unexpected technical issues for validation.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Request you to go through Document carefully and keep the printout handy with you for Capgemini

    Final Assessment. If you face any technical error, do refer to the below tables for a quick solution.
    You can also refer to the detailed Aon Test Guide, if the issue persists.

    SAB TOOL Error - If you cannot log in into the test through SAB tool even after the below solutions. Please
    switch to Mobile App - CoCubes Assessment

    Error Solution
    Please ensure that you do not have multiple SAB tool
    Unhandled Exception
    application open simultaneously
    Time Zone Error Correct the time zone of your computer system
    Please check the functionality of your Webcam using the
    link - https://assess.cocubes.com/check-system If the
    Webcam Not Found
    Webcam is working fine then you can ignore this
    warning
    Warning: Assessment will open only in SAB tool or Ensure you are entering correct Access Token and login
    Mobile App through either SAB tool or Mobile App.
    Warning – Please use the latest version of SAB Please download the latest version of SAB tool shared on
    tool email as well as on Aon Test Guide
    Error while Login into the test
    Error Solution
    You are entering incorrect Superset ID. Please recheck
    Your Assessment is not scheduled
    email and enter correct Superset ID
    You are either entering incorrect Date of Birth or
    Please verify the provided information University Roll Number. Please recheck email and enter
    correct details.
    You are entering incorrect Passkey. Please recheck email
    Invalid Passkey
    and enter correct passkey.
    You are not allowed to log in beyond permitted Test login will become inactive after 30 min of scheduled
    time time. Ensure that you are login within the time

    Error while appearing for the Assessment - Always check the Webcam and Audio functionality using link
    https://assess.cocubes.com/check-system. If the issue persists, switch to Mobile App - CoCubes Assessment
    Error Solution
    Hard restart your system. Check Webcam & Microphone
    You need to attach Webcam and Microphone to functionality using the above link and ensure you have
    support Video proctoring / Unable to setup Audio permission to access Webcam & Microphone access
    Proctoring through the Google Chrome privacy setting. If the issue
    persists, switch to Mobile App
    This error comes due to slow internet connection. Hard
    Restart your system and ensure that the system is
    connected to the internet before you login into the test.
    Loading Test..
    Submission Error
    Error Solution
    Please wait as the server will upload answers as soon as
    Unable to submit due to no internet connection internet restores. If you receive submission failure,
    follow the steps that will be mentioned on the screen.
    Please wait for some time; It will redirect to the next test
    as soon as internet restores. Else, hard restart your
    Registering to Partner
    system and re-login again. You can also use the Mobile
    App to continue the Assessment.
    Errors you might face during Gamified Assessment
    Error Solution
    Hard Restart your system. Give access to Webcam from
    We need access to your Webcam
    Google Privacy Setting and re-login again
    Technical Error Occurred/Token Invalid/Reached Hard Restart your system, Clear cache and browsing
    to another Login page data and then re-login into the test
    504 Gateway Time-out / Screen freeze / Unable to
    Wait for 15-20 min. Hard Restart your system, Clear
    Proceed ahead / White Screen / Unable to see the
    cache and browsing data and then re-login into the test
    questions

    *******IMPORTANT NOTE*****

    - Please take the Mock Test to ensure that the system is ready for the Online Assessment
    - It is recommended to take the Assessment through Mobile App – ‘CoCubes Assessment’. If
    you wish to take Assessment through SAB tool then also keep Mobile App as a backup. You
    can switch to the Mobile App in case you face any error.
    - Note down the Login Credentials in a separate device/hard copy to avoid last-minute delay.
    Always ensure that you refer to the email with the Subject line - Capgemini || Final
    Assessment Test || Login Credentials for the Final Assessment details.
    - If you can’t appear for the Assessment due to some technical error for which the
    solution is not mentioned in the FAQ Document, please save the error screenshot as
    a reference.
    - We will validate the screenshot/images shared and accordingly communicate the
    next step to you through email.

    All the Best!

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