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    Business Plan Assignment 1

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    samdeking
    1) Aust Call is a proposed call center business to be started by Pritesh Gurjar in Melbourne, Australia. 2) The business plan outlines competitive advantages such as affordable prices and high quality customer service. 3) The total estimated costs are $400,000 to be funded through 50% owner's equity and 50% bank loan. The business is projected to make between $450,000-$600,000 in revenue within 3 years.

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    Business Plan Assignment 1

    Uploaded by

    samdeking
    3K views7 pages
    1) Aust Call is a proposed call center business to be started by Pritesh Gurjar in Melbourne, Australia. 2) The business plan outlines competitive advantages such as affordable prices and high quality customer service. 3) The total estimated costs are $400,000 to be funded through 50% owner's equity and 50% bank loan. The business is projected to make between $450,000-$600,000 in revenue within 3 years.

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    1) Aust Call is a proposed call center business to be started by Pritesh Gurjar in Melbourne, Australia. 2) The business plan outlines competitive advantages such as affordable prices and high quality customer service. 3) The total estimated costs are $400,000 to be funded through 50% owner's equity and 50% bank loan. The business is projected to make between $450,000-$600,000 in revenue within 3 years.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    3K views7 pages

    Business Plan Assignment 1

    Uploaded by

    samdeking
    1) Aust Call is a proposed call center business to be started by Pritesh Gurjar in Melbourne, Australia. 2) The business plan outlines competitive advantages such as affordable prices and high quality customer service. 3) The total estimated costs are $400,000 to be funded through 50% owner's equity and 50% bank loan. The business is projected to make between $450,000-$600,000 in revenue within 3 years.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
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    The business plan is for a call center company called Aust Call that will offer various call center services at affordable prices.

    The business plan is for a sole proprietor call center company called Aust Call that will provide call center services to both large and small businesses in Melbourne, Australia.

    Aust Call will offer call center products and services including internet ordering, 24/7 service, and free call services. It aims to provide quality products and services at reasonable prices.

    BUSINESS PLAN

    AUST CALL CENTRE

    BY
    PRITESH GURJAR (02681)
    ADDRESS : 220, Queen St, Melbourne, VIC

    TELEPHONE : +61393060552 – 53

    FAX : +61393060999

    Web Address: www.austcall.com.au

    Submission Date:
    EXECUTIVE SUMMARY

    Aust call has been established as a sole proportion by Mr.


    Pritesh Gurjar.

    Due to the low entrant barriers, the commercial call services industry has a
    strong competition however “AUSTCALL” has a competitive advantage owing
    to its one class customer services targeting big companies and as well the small
    businesses companies and give them a good facilities in affordable prices.

    For highly Quality products and services the required equipments, and Raw
    materials, Furniture, and support for marketing the all other kind of facilities
    and offers with be supplied to well known brands and companies. The
    Authorisation of this company will be a right, suitable and much –much
    responsible for their products. Because this company have only one owner. In
    other business management and responsibilities are shared because they have
    partners.

    The total estimated project cost for this “AUST CALL” company is about AU$
    400,000.The source of the fund will be owners equity and bank loan on 50%-
    50% basis.

    It is seen from the estimate income statement that the project is estimated to
    make from 450k to 600k in 3 years the detailed cost and revenue are given in
    the main report.

    The business has already started to conduct the venture with research and
    various plans and it is planned to be officially executed on 1st of January, 2008.

    The “AUST CALL” has quality, professionalism and innovative company and
    services with experienced and skilled manpower and highly potential
    background of the entrepreneurs that facilities the imitative for setting up this
    call centre which is most common but different in many ways.

    1. INTRODUCTION

    1.1 The Incorporation

    The company has been established under a Sole propition agreement


    drwn up by the parties and a business act 1958. It is titled as “Aust
    call”. The sponsors of the project have proposed to do a business
    under general partnership.

    1.2 Nature of the Business

    Aust call is a Call centre, providing varied type of services regarding


    to product which can sell on phone. And unique type of services
    described in detail in the marketing and operational plan sections.

    1.3 Set up of the firm

    The project will be promoted as a private company, where Mr.


    Pritesh gurjar would be the one owner of the Firm.

    NO. NAME ADDRESS DESIGNATIO SHARES


    N
    01 Mr.Pritesh 45/, clematis Managing 100%
    Gurjar ave. altona Director and
    north, owner of the
    Victoria-3025 company
    2. INDUSTRY ANALYSIS

    Nowadays, numerous call centres, approximately 8,000 (both


    international and local brand) are existed in Melbourne. Call centre
    market in Australia had annual sales in excess of $10,000 million.

    2.1. Porter’s Five Forces

    Porter’s Five Forces is examined in order to recognise the industry


    circumstances for opening new business

     Highly competitive market ‘


     Easily enter in at small capital
     Lots of customers and suppliers
     No barriers in preventing customers to change their shopping
    place.

    2.2. SWOT Analysis

    Strengths Weakness
     High quality Phone call  Product and service similar to
    competitors
     Originality of business  Limited human resources

     Embedded new technology  There are no patents or


    advantage proprietary goods
     Better location
    2.3. Competitor Analysis

     Primary competitors

    The call centre industry in Melbourne is dominated by some big


    companies and smaller niche players which are all growing
    strongly”(IBIS world Pty Ltd. 2006).

     Secondary competitors

    Principle call centres, such as E-call centres, and Melbourne


    international all centre.

    3. DESCRIPTATION OF VENTURE

    NAME : AUST CALL CENTRE

    NATURE : CALL CENTRE

    PARTNERS : ONLY ONE OWNER

    LOCATION :

    SIZE : 800sqm
    4. MARKETING PLAN

    Marketing objective of Aust call is to announce our business to more


    consumers and to establish an opportunity offering satisfactory service
    and product to customers in order to make profits.

    4.1. PRODUCTS

    Goods

     Offers of new products : quality and reasonable prices for new


    products and also they got online order sevices.

    Services

     Internet ordering : There would be an easy website. So, people can


    use it to do online ordering.
     24X7 service : coustomer will get 24x7 services, so, they can call
    us anytime for their quaries.
     Free service : coustomer get free call services. They don’t have to
    pay us for calling.

    4.2. PRICE

    Generally, products are sell on phone around $10 to $10,000 in major


    call centres in Melbourne. Even though it will not differentiate with
    competitors’ price range “Aust call” sets up the value and pack which
    offer at cheaper price than purchasing [products and services
    separately in order to attract customer’s interest as a pricing strategy.
    4.3. PLACE
    Aust call is going to be opened as a first call centre in the melbourne
    city at fast. Many offices, many residential area, moreover many of
    the organisations also concentrate on there. It is considered that
    housewifes and professionals who are Aust call’s primary targets will
    conveniently utilise.

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