Bill for SHIRLEY PHELPS-ROPER Page 1 of 4

November 27, 2012

(NOT FOR PAYMENTS)

PO BOX 3408
FT SMITH AR 72913

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Account Number 501 1021 048313701
SHIRLEY PHELPS-ROPER PIN 8160
3640 SW CHURCHILL RD Service at 3640 SW CHURCHILL RD
TOPEKA KS 66604-1736 TOPEKA, KS 66604-1736

Contact Us
www.cox.com
888–438–6673

Thank you for being a Cox Communications customer. Please

see that payment reaches us by the due date to avoid a Late ACCOUNT SUMMARY as of Nov 27, 2012
Payment Charge. TV and Internet payments received after the
due date are subject to a $5.00 late fee. Telephone payments Previous Balance $217.61
received after the due date are subject to a late fee of 2.0% of
the current telephone balance. Payment Received - Nov 11 -217.61
New Charges $225.60
Save Time! Save Money! Take control! Enroll in EasyPay - once TOTAL DUE BY Dec 12, 2012 $225.60
you set it you'll never forget it. Your bill is automatically paid
each month on the day it's due. Visit **Auto Payment On Your Due Date - Do Not Send Payment**
www.cox.com/easypay123 to sign-up.

continued in News from Cox

November 27, 2012 bill for SHIRLEY PHELPS-ROPER

Account Number 501 1021 048313701
Service at 3640 SW CHURCHILL RD
TOPEKA, KS 66604-1736

Paperless **Auto Payment On Your Due Date - Do Not Send Payment**

Go green! Visit www.cox.com and click on View/Pay
Bill today to stop your paper bill!
TOTAL DUE BY Dec 12, 2012 $225.60

COX COMMUNICATIONS
PO BOX 248871
OKLAHOMA CITY OK 73124-8871
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Bill for SHIRLEY PHELPS-ROPER November 27, 2012

Account number 501 1021 048313701 Page 2 of 4

Monthly Services cont.

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Cox High Speed Internet Preferred
Includes:
SUMMARY OF CHARGES
Cox High Speed Internet Preferred with
Monthly Services $196.95
PowerBoost
Usage Charges 6.99
$53.99
Taxes, Fees, and Surcharges 21.66
Total Internet $53.99
NEW CHARGES $225.60
TOTAL MONTHLY SERVICES $196.95
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MONTHLY SERVICES Nov 27 - Dec 26 USAGE CHARGES

- On Demand/Pay Per View
TV Liberal Arts Oct 28 $6.99
Cox Advanced TV Premier Total On Demand/Pay Per View $6.99
Includes:
TOTAL USAGE CHARGES $6.99
Faith & Values Pak
Cox TV Starter -
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Expanded Service
TAXES, FEES AND SURCHARGES
Advanced TV
TV Fees
Movie Pak FCC Fees $0.07
Sports & Information Pak Sales Tax 14.09
Variety Pak Franchise Fee 7.50
Bonus Pak Total TV Fees $21.66
$78.99
- TOTAL TAXES, FEES AND SURCHARGES $21.66
2 Premium Package
Includes: $30.00
TOTAL NEW CHARGES $225.60
Cinemax
HBO
NEWS FROM COX
2 Premium Discount $-5.00 -
$25.00 Attention Basketball Fans! NBA League Pass regular season
- package is now available with Cox Advanced TV! Ask how you can
HD Advanced Receiver (qty 2) $15.98 receive this package and watch up to 40 out of market regular
DVR/HD Advanced Receiver 7.99 season NBA games per week!
DVR Service 10.00
EPIX, HBO & Cinemax Free Previews Coming Soon
Plus Package 5.00 During the Epix preview (January 4 through January 6), customers
Total TV $142.96 with Advanced TV will have free access to these channels. During
the HBO & Cinemax preview (January 11 through January 14),
INTERNET

Payment options
Online: Visit www.cox.com to register for 24-hour online
access or make payments to your account.
Mail: Detach this coupon and send it with your check or
money order. Please include your account number on your
check. Make your checks payable to Cox Communications.
Allow 7 days for processing.
Phone: Call the number listed under the "Contact Us"
section on the front of this bill anytime and follow the phone
prompts to make a payment using your bank account or
credit card.
In Person: Visit www.cox.com for a list of Cox Authorized
Payment Centers.
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Bill for SHIRLEY PHELPS-ROPER November 27,

2012 Page 3 of 4
Account number 501 1021 048313701

News From Cox cont. Customer Information cont.

customers with Advanced TV will have free access to these For issues regarding closed captioning, please contact Cox
channels. customer service at the number listed at the front of this bill. If your
concerns are not addressed, please contact: S.T. Willis, Mgr of
EPIX channel [200], HD channel [2200] and EPIX OnDEMAND Closed Caption ing, Cox Communications, 1400 Lake Hearn Dr NE,
(channel 1). Customers with a www.cox.com/tv username and Atlanta, GA 30319; Phone: 1-888-278-6660, Fax: 404-847-6257,
password will have access to EPIX content on Cox TV Online. Email: [email protected]
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HBO and Cinemax channels [401, 402, 403, 404, 405, 406, 407, Billing Dispute and Resolution
408, 409, 410, 411, 412, 413, 414, 426, 427, 429, 431, 437], HD If you have any questions regarding your bill or disagree with any
channels [2401, 2402, 2407, 2408] and OnDEMAND (channel 1). portion of your bill, immediately contact Cox with your concerns.
You must contact us no later than 60 days from the bill's due date
These channels may contain NC-17 or R rated programming. To via the contact information listed on the front of this bill so that Cox
restrict access to this programming you can use the Parental can review your account.
Control feature on your Advanced TV remote. To request that the
channel be blocked completely, please call the number on this bill
to speak with a Customer Care representative.

GET READY TO PLAY FAVORITES

It's here. ENCORE PLAY. And with it, customers who subscribe to
the Movie Pak with Encore can watch their favorite movies on a
computer or mobile device wherever they go. And the good news,
it's FREE with a subscription to the Cox Movie Pak featuring
ENCORE. Ask your Cox representative about our special offers on
ENCORE today.
Encoreplay.com

CUSTOMER INFORMATION
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Advance Billing
Cox Communications bills all customers in advance for monthly
recurring charges and in arrears for non-recurring charges such as
On Demand/pay-per-view and long distance. Credits or charges for
any service changes made during the month will be reflected in the
next bill.
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When to Pay Your Bill
Payment in full is due to Cox by the "Due By" date indicated on
your statement. If payment is not received by this date, your bill will
become past due and may be subject to additional fees such as late
payment charges, electronic reactivation fees, or returned check
fees. For more information on these fees and all other charges,
please visit www.cox.com.

Payment of your Cox bill confirms your subscription to services and

the possession of Cox owned equipment listed on your bill.
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Understanding Your Cox Bill
Having trouble understanding your Cox bill? Visit
http://www.cox.com/support for help or contact a customer service
representative. Contact information is listed under the "Contact
Us" section on the front of this bill.
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Electronic Fund Transfer (EFT)
When you provide a check as payment, you authorize Cox to make
a one time electronic fund transfer (EFT) from your account, using
the information from your check, or process your payment as a
traditional check transaction. An EFT may debit your account as
soon as the same day you make your payment and you will not
receive your check back from your financial institution.
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Returned Check Charge
Payments returned to Cox due to insufficient funds will incur a non
sufficient funds fee (NSF) of up to $30.00 or the maximum allowed
by state law. The use of a paper or electronic check for payment is
your acknowledgement that if your payment is returned, you
expressly authorize your account to be electronically debited for
the amount of the payment plus any applicable NSF fees. For more
information regarding this fee, visit www.cox.com
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Closed Captioning Issues
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