RAN Support Engineer

18/12/2020 RAN Support Engineer
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RAN Support Engineer
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Posted date: Dec 3, 2020
Location: Tunisia, les Berges du lac, 11, TN
Company: Ericsson
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our
business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best,
shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated
for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins.
Our Exciting Opportunity!

We are now looking for a Support Engineer that will provide technical service and support to our customers.
In this role, you will solve and resolve problems to stabilize and optimize customer networks. You will configure and
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integrate different nodes and solutions in new and live customer networks.
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The ideal candidate should have a broad knowledge within telecom and Datacom, covering both hardware, software and
network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues
internally as well as customers and suppliers to Ericsson. The role more than often requires you to seek big responsibility
and it is important that you can work independently.
You will:
Handle customer issues and provide dedicated support
Handle Software Update Management (SUM)
Develop and manage relationship relationships with all partners internally and externally
Identify new business opportunities
Performing on-call duties when required
To be successful in the role you must have
Min 3 years of experience in a technical role: Integration Engineer, Support Engineer or similar
Domain experience: RAN (2G/3G/4G) domain, 5G is a plus
Good troubleshooting skills for RAN products and technologies (GSM, WCDMA, LTE, BSC,RBS, RNC, NodeB,
ENodeB, ERS, etc.)
Negotiation & argumentation skills
Planning & organizing skills
Delivering results & meeting customer expectations
Presentation & communication skill
French and English proficiency is required
What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming
of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it.
Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all
over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a
speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life
balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.
What happens once you apply?

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-
process
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job
application or interview process, to perform crucial job functions, and to receive other benefits and privileges of
employment. Please contact us to request accommodation.
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed
creates better business value? Do you value a culture of humanness, where fact based decisions are important and our
people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At
Ericsson, we do.
We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status,
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18/12/2020 RAN Support Engineer

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