Supervisory Skill Development: Resource Guide

GROW YOUR TALENT
Supervisory Skill Development

resource GuidE
CONSTRUCTION MARINE RAIL
TRUCKING AVIATION Security
MANAGING SELF
MANAGING OTHERS
MANAGING SYSTEMS
Discover the Supervisory Skills framework
Assess using Skills Checklists
Explore Training Options in BC
Contact Training Providers for more info

ABOUT This Guide
This Guide is a practical resource to help Asia Pacific Gateway employers develop their
supervisors. The Asia Pacific Gateway focuses on the construction, marine, rail, trucking,
aviation and security sectors.
This Guide is for you, if you are:

• An employer or manager tasked with:
- Assessing a potential new supervisor, or
- Developing the skills of your current and/or potential supervisors,
• A current supervisor interested in upgrading your skills,
• Interested in becoming a supervisor and need to know what it takes.
This Guide will assist you to better understand the key skills a supervisor should have, assess
current skills, and identify training to address areas for development.
By working through the sections, you will be able to take action on supervisory development.
This Guide was developed by the Asia Pacific Gateway Skills Table (The Skills Table) through research and
consultation with employees and employers in the Asia Pacific Gateway sectors. The Skills Table brings labour,
business and education institutions together to develop proactive, project-based solutions to meet employers’
human resource needs. For more information, visit www.apgst.ca.
Content for this publication was developed by Life Strategies Ltd.

While efforts have been made to ensure the accuracy of information contained in the document, it is important to
note that the information is subject to change and that this is not an exhaustive list of relevant resources. The
information contained in this Guide is provided “as is” and is intended for informational use only, without warranty,
expressed or implied.
PDF version with hyperlinks of this Resource Guide is available from: www.hrwire.ca.
For additional copies of this Guide contact: [email protected] or 604 684 1471.
©Asia Pacific Gateway Skills Table, 2011
Using This Guide finding what you need
STEP 1 Section 1
Discover the skills a supervisor needs Supervisory Skills Overview p.5
Read the supervisory skills overview for a summary
of skills a supervisor needs to understand, perform
and master to work efficiently and effectively.
STEP 2 Section 2
Assess supervisory skills Supervisory Skills Checklists p.11
Complete checklists to assess the knowledge,
skills and abilities (KSAs) of a current or potential
Managing Self p.14
supervisor. Identify skill gaps that could use
further training and development. Managing Others p.16
Managing Systems p.22
STEP 3 Section 3
Explore training options List of Training Options in BC p.31

Search for training that addresses the skill gaps
or areas of development.
Courses - Managing Self p.34
Courses - Managing Others p.50
Courses - Managing Systems p.104
Programs - Managing SOS p.144
STEP 4 Section 4
Contact training providers Directory of Training Providers p.167
Use the directory for quick access to contact

information for the training providers in the Guide.
SECTION 1
Supervisory Skills Overview
Discover the skills a supervisor needs STEP 1
Managing Self
Managing Others
Managing Systems
sUpERvisORY skiLLs OvERviEW
Section 1 provides an overview of the foundational skills required by supervisors. This overview is
presented through a supervisory skills framework.
The supervisory skills framework is organized into three major sections:
1 Managing Self
2 Managing Others
3 Managing Systems
A good supervisor needs to have the ability to manage

his or her own work and communicate effectively -
managing Self. This forms an essential foundation
for other supervisory roles and responsibilities.
Managing
Self
Next, a good supervisor has strong people
Managing
skills - managing others. This ability to relate
Others
well to others and gain their respect, combined with
strengths in motivating, coaching and managing
employees are additional building blocks for
supervisory success.
Managing
Systems
With these skills in place, a good supervisor is ready to develop the

necessary knowledge, skills and abilities to effectively navigate and manage
organizational systems and enhance employee productivity and performance -
managing Systems. Supervisors also have a role to play in overseeing
legal requirements, health and safety policies, and quality and asset management systems.
These three interlocking pieces work together to ensure that supervisors have the tool box to maximize resources
and lead their teams to be safe, productive, and efficient.
6 sUpERvisORY skiLL DEvELOpmENT REsOURcE GUiDE

Discover the skills a supervisor needs SteP 1
The three sections - managing Self, managing others, managing Systems - are divided into nine
sub-sections, which are then further divided into 60 specific skill areas:
1. Organization and Productivity

2. Writing and Communication
3. Interpersonal Relationships
4. Human Resource Management
5. Legal/Legislative Considerations
6. Health and Safety
7. Productivity and Performance
8. Quality Management
9. Asset Management
Turn to page 8 and 9 to see a graphical representation of the supervisor skills framework that includes an outline of
the 60 specific skill areas.
A detailed description of each skill area can be found in the checklists located in Section 2 of this Guide.
SeCtion 1: sUpERvisORY skiLLs OvERviEW 7

sUpERvisORY skiLLs OvERviEW
HigHligHts of tHe framework
1 mANAGiNG sELf complete checklist: 1.1.1 - 1.2.3 / Pages 14-15
1.1 1.1.1 1.1.2 1.1.3

organization and Managing Time Handling Multiple Tasks Delegating Tasks
Productivity
1.2 1.2.1 1.2.2 1.2.3

Writing and Preparing and Writing Communicating Over the Making Presentations
communication Documents Phone
2 mANAGiNG OThERs complete checklist: 2.1.1 - 2.2.11 / Pages 16-21
2.1 2.1.1 2.1.2 2.1.3

interpersonal Relationships Communicating Effectively Recognizing/ Handling
Resolving Conflict Customer Relations
2.1.8 2.1.9 2.1.10

Motivating People Managing Employee Solving Problems
Relationships and Making Decisions
2.2 2.2.1 2.2.2 2.2.3 Administering Training,

Human Resources Interviewing Effectively Conducting New Worker Development and/or
Management Orientations Apprenticeship Programs
2.2.8 2.2.9 2.2.10

Recognizing, Reporting and Promoting Respect Managing Employee
Handling Complaints in the Workplace Documentation
3 mANAGiNG sYsTEms complete checklist: 3.1.1 - 3.5.3 / Pages 22-29
3.1 3.1.1 3.1.2 3.1.3 Applying Standards,

Legal / Legislative Following Labour Standards Following Worker By-Laws, Regulations, Codes &
considerations and Laws Safety Regulations Manufacturers’ Specifications
3.2 3.2.1 3.2.2 3.2.3

Health and Safety Controlling Access Ensuring a Safe Workplace Following Safe Work
to Jobsite Practices and Procedures
3.2.8 Reporting, Conducting 3.2.9 Understanding Return

and Recording Incident to Work and Modified Work
Investigations Programs
3.3 3.3.1 3.3.2 3.3.3

Productivity and Managing Company Maximizing and Monitoring Communicating through
Performance Expectations Worker Performance Shift Transitions
3.4 3.4.1 3.4.2 3.4.3

Quality Management Understanding ISO Implementing Quality Completing Quality
Standards Management Plans Inspections
3.5 3.5.1 3.5.2 3.5.3

Asset Management Inspecting and Maintaining Managing and Tracking Controlling Loss
Equipment & Infrastructure Tools and Equipment

Discover the skills a supervisor needs SteP 1
1.1.4 1.1.5
Working with Computers Understanding Math and
Finance Basics
2.1.4 2.1.5 2.1.6 2.1.7

Building Trust in Building and Strengthening Leading Effectively Coaching and Mentoring
Relationships Teams
2.1.11 2.1.12 2.1.13

Training Effectively Conducting Effective Managing Change
Crew Meetings
2.2.4 Conducting Performance 2.2.5 2.2.6 2.2.7

Evaluations, Providing Enforcing Workplace Understanding Following the
Feedback & Improvement Rules and Policies Progressive Discipline Grievance Process
2.2.11 Recognizing
Roles and Responsibilities
in the Organization
3.1.4 Adhering to 3.1.5 3.1.6 3.1.7 Complying with the

Environmental Responsibilities Adhering to Emission Adhering to Vehicle Inspection Personal Information
and Reducing Impact Control Regulations Requirements Protection Act (PIPA)
3.2.4 3.2.5 3.2.6 3.2.7

Orienting New Employees Implementing Injury Responding to Site Following First Aid
to Safety Procedures Prevention Programs Emergency Procedures and Administration
3.3.4 3.3.5
Implementing Managing Projects
Process Improvements
The skills identified here are generally recognized as
relevant for all supervisors in Gateway organizations,
3.4.4 regardless of sector (i.e., Construction, Marine, Rail,
Reporting Damage Trucking, Aviation, Security).
In addition to the skills identified here, each sector

will also have specific technical requirements that
supervisors need to master.
SeCtion 1: sUpERvisORY skiLLs OvERviEW 9

SECTION 2
Supervisory
Skills Checklists
Assess supervisory skills STEP 2
Managing Self p.14

Managing Others p.16
Managing Systems p.22
sUpERvisORY skiLLs chEckLisTs
Section 2 includes checklists that are designed to identify

supervisory strengths, as well as areas of development or skill gaps.
Within each of the 60 skill areas, a description of specific knowledge,

skills and abilities (KSAs) has been provided, identifying attributes that
a supervisor needs to work efficiently and effectively. Provided in a
checklist format, every KSA can be rated Can Do, Can’t Do or Not Sure.
This section is a useful tool for managers assessing potential

supervisors or evaluating the capacity of supervisors who are already
in place. This tool is also helpful for individuals interested in evaluating
their own readiness for supervisory responsibilities, preparing for a
promotion or interested in further developing their supervisory skills.
Once skill gaps are identified through these checklists (i.e., “Can’t Do”
or “Not Sure”), turn to Section 3 to find relevant training options.
SeCtion 2: sUpERvisORY skiLLs chEckLisTs 13

maNagiNg self
1.1 ORGANIzATION AND PRODUCTIVITy

Skill Areas Key Knowledge, Skills and Abilities (KSAs) Can Do Can’t Do Not Sure
1.1.1
Managing Time
• Understand the concept of time management
° ° °
• Understand what is of importance and urgent when setting priorities
° ° °
• Learn how to differentiate priorities from non-priorities
° ° °
• Find ways to use time more effectively
° ° °
• Understand time wasters and how to reduce or eliminate them
° ° °
For courses to develop skill area 1.1.1 go to pages 34-35
1.1.2
Handling Multiple Tasks
• Use schedules, project plans, lists and reminders to move projects
forward effectively ° ° °
• Prioritize multiple tasks
° ° °
• Determine scope of tasks and what resources are needed to
complete tasks ° ° °
• Manage conflicting demands
° ° °
1.1.3
Delegating Tasks
• Understand the concepts of delegation and accountability
° ° °
• Identify the types of tasks that can be delegated
° ° °
• Learn how to delegate effectively
° ° °
• Manage priorities of delegated tasks
° ° °
• Implement strategies to monitor progress
° ° °
1.1.4
Working with Computers
• Understand the basic functions of computers: input, processing,
output, storage ° ° °
• Understand the difference between hardware and software
° ° °
• Understand organization’s and individuals’ communication
requirements and preferences (e.g., email, text) ° ° °
• Use the Internet or the company’s Intranet
° ° °
• Use productivity software such as MS Word, Excel, PowerPoint
° ° °
• Use scanners, printers, photocopiers and removable storage devices
(e.g., USB drives) ° ° °
CHeCklist for maNagiNg self
• Ensure security of confidential data

° ° °

Assess supervisory skills SteP 2
1.1.5
Understanding Math
• Recognize how a supervisor can impact the company’s bottom line
° ° °
and Finance Basics
• Demonstrate basic math skills (e.g., count accurately, estimate, round
off, add, subtract, multiply, divide) ° ° °
• Understand basic financial concepts (e.g., income, fixed and variable
expenses, profit, taxes) ° ° °
• Use common measurement tools (e.g., ruler, thermometer)
° ° °
• Estimate cost, time and materials required to complete tasks
° ° °
• Calculate costs for workers and equipment using variety of hourly and
daily rates ° ° °
1.2 WRITING AND COMMUNICATION

1.2.1
Preparing and Writing
• Understand the elements of good writing (e.g., spelling, grammar,
style) ° ° °
Documents • Research subject matter and gather information
° ° °
• Understand plagiarism and how to avoid it; respect copyrights
° ° °
• Identify target audience, purpose and type of document
° ° °
• Provide reference sources to support key points
° ° °
• Keep work-related writing clear, concise and consistent
° ° °
1.2.2
Communicating
• Understand the components of effective verbal communication
° ° °
Over the Phone
• Answer phone calls promptly and speak professionally
° ° °
• Identify caller needs and ask for clarification when necessary
° ° °
• Listen intently to caller requests and respond/redirect appropriately
° ° °
• Recap what was discussed before concluding call
° ° °
For courses to develop skill area 1.2.2 go to page 47
1.2.3
Making Presentations
• Know the subject matter
° ° °
• Identify and analyze the audience
° ° °
CHeCklist for maNagiNg self
• Plan the presentation format and delivery method to suit the audience
° ° °
• Use effective visual aids to increase understanding of key points
° ° °
• Understand various techniques to engage the audience
° ° °
• Seek audience input and deal with challenging questions
° ° °
• Evaluate the presentation
° ° °

maNagiNg otHers
2.1 INTERPERSONAL RELATIONShIPS

2.1.1
Communicating
• Connect with others by finding something in common
° ° °
Effectively • Write and speak clearly and concisely
° ° °
• Identify key points quickly
° ° °
• Listen actively; invite employees to share suggestions and concerns
° ° °
• Paraphrase and clarify that you understand correctly
° ° °
• Recognize impact of cultural and language diversity in communication
° ° °
2.1.2
Recognizing/
• Identify conflicts in a timely manner
° ° °
Resolving Conflict
• Resolve work problems as they arise
° ° °
• Proactively work to avoid future conflicts
° ° °
2.1.3
Handling
• Identify internal and/or external customers
° ° °
Customer Relations
• Find and recognize new business opportunities
° ° °
• Determine and analyze customer needs
° ° °
• Establish feedback and complaint processes
° ° °
• Determine effective inbound and outbound communication methods
(e.g., in-person, phone, email) ° ° °
• Monitor and evaluate customer relations management (CRM)
processes ° ° °
2.1.4
Building Trust in
• Demonstrate a caring attitude towards business relationships
(staff, customers and stakeholders) ° ° °
Relationships • Communicate and share perspectives truthfully and openly
° ° °
• Ensure your commitments are carried out - do what you say you’ll do
° ° °
• Stay calm even in stressful situations
° ° °
CHeCklist for maNagiNg otHers
• Demonstrate trust and appreciation to others to earn their respect

° ° °

2.1.5
Building and
• Identify rationale for forming a team
° ° °
Strengthening Teams • Determine team structure, members and roles
° ° °
• Establish team’s primary purpose and strategy
° ° °
• Ensure team has support of upper management
° ° °
• Recognize the strengths and weaknesses of each team member
° ° °
• Encourage using strengths of all team members
° ° °
• Ensure accountability of team members for team functioning and
performance ° ° °
• Support and reward team efforts
° ° °
2.1.6
Leading Effectively
• Identify and understand your personal leadership style
° ° °
• Adapt approach as necessary to fit the situation or person
° ° °
• Identify characteristics of a good leader (e.g., fairness, consistency,
open-mindedness) ° ° °
• Understand your role as a supervisor
° ° °
• Lead by demonstrating best practices
° ° °
2.1.7
Coaching and Mentoring
• Understand the difference between coaching and mentoring
° ° °
• Determine when to coach vs. mentor
° ° °
• Explore challenges or issues requiring attention
° ° °
• Develop employee goals and collaboratively prepare action plans
° ° °
• Monitor progress of coaching or mentoring activities
° ° °
2.1.8
Motivating People
• Understand the basics of motivation
° ° °
• Identify intrinsic and external motivation factors and when to use
° ° °
each
• Discuss the value of recognition or award systems
° ° °
• Implement motivation techniques in the workplace
° ° °
• Provide opportunities for employees to contribute ideas and
recommendations ° ° °
• Evaluate impact of motivational techniques on employee performance
° ° °

maNagiNg otHers
2.1 INTERPERSONAL RELATIONShIPS (CONTINUED)

2.1.9
Managing Employee
• Understand employee relations
° ° °
Relationships • Foster employee loyalty
° ° °
• Adopt strategies to become an attractive place to work
(i.e., "Employer of Choice") ° ° °
• Address challenges with employees clearly, respectfully and promptly
° ° °
2.1.10
Solving Problems and
• Understand different approaches to problem-solving and decision-
making ° ° °
Making Decisions • Identify and use appropriate analytical tools and methods
° ° °
• Seek different points of view to assess the situation and to identify
sources of factual data ° ° °
• Understand the 4 phases of fact-based decision-making (i.e.,
measurement, analysis, insight, action) ° ° °
• Use appropriate tools to help with the decision-making process
° ° °
• Evaluate effectiveness and the results obtained
° ° °
2.1.11
Training Effectively
• Identify training goals through an assessment of the employee and
company's needs ° ° °
• Understand the concepts and formats of lesson planning
° ° °
• Understand adult learners and preferred learning styles
° ° °
• Apply various presentation methodologies
° ° °
• Evaluate training and follow-up
° ° °
2.1.12
Conducting Effective
• Determine purpose, date and time of meeting
° ° °
Crew Meetings • Prepare agenda and attendee list
° ° °
• Establish attendee roles (e.g., note-taker) and ground rules
° ° °
• Keep meeting on task and stick to timelines
° ° °
• Encourage participation and discussion from attendees

° ° °
• Assign post-meeting action items and deadlines to appropriate
attendees ° ° °
• Evaluate the meeting
° ° °
• Post/distribute meeting minutes promptly
° ° °
• Follow up on task deadlines
° ° °

2.1.13
Managing Change
• Work with team to implement new policies or mandates caused by
change ° ° °
• Be a positive role model to the team; demonstrate support for the
change ° ° °
• Recognize resistance to change and manage it successfully
° ° °
• Closely monitor and follow up on newly implemented mandates/
policies ° ° °
2.2 hUMAN RESOURCES MANAGEMENT

2.2.1
Interviewing Effectively
• Prepare in advance by reviewing applicant’s resume and cover letter
° ° °
• Determine the type of interview (e.g., 1-1, group, panel, stress, lunch)
° ° °
• Develop a series of standard questions; ask all applicants the same
behavioural and situational questions ° ° °
• Establish an appropriate tone; listen intently and clarify responses as
necessary ° ° °
• Provide applicant with details of next steps
° ° °
• Complete or request background/reference checks, as necessary
° ° °
• Test applicant’s skills, if necessary
° ° °
• Complete documentation of interview as required
° ° °
2.2.2
Conducting New Worker
• Understand the value of conducting orientations for new workers
° ° °
Orientations • Provide a big picture overview and explain how the employee's role
fits into the company's vision ° ° °
• Explain key components of job duties, job safety, basic rules,
compensation and benefits, and any paperwork included in the ° ° °
orientation
• Demonstrate key duties for new worker to perform successfully
° ° °
2.2.3
Administering Training,
• Identify supervisor’s role in administering worker programs
° ° °
Development and/or
Apprenticeship Programs
• Determine employee need for training, development or apprenticeship
programs ° ° ° CHeCklist for maNagiNg otHers
• Assist employee to develop a personal learning plan

° ° °
• Review learning plan and development goals with employee
° ° °
• Identify appropriate training or apprenticeship program
° ° °
• Provide on/off-the-job training to develop employee competencies
° ° °
• Provide coaching or mentoring to support the employee’s learning
° ° °
• Follow-up with employee and monitor progress of training
° ° °

maNagiNg otHers
2.2 hUMAN RESOURCES MANAGEMENT (CONTINUED)

2.2.4
Conducting Performance
• Identify importance of performance evaluations
° ° °
Evaluations, Providing
Feedback, and Taking
• Adhere to performance standards and regular monitoring periods
° ° °
Steps for Improvement • Prepare documentation and plan structure of meeting with employee
° ° °
• Identify and praise employee strengths
° ° °
• Address issues respectfully; avoid discrimination
° ° °
• Provide feedback to enhance employee performance
° ° °
• Establish employee improvement goals
° ° °
• Conduct fair evaluations; report on performance to management, as
required ° ° °
2.2.5
Enforcing Workplace
• Understand provincial and federal workplace regulations
° ° °
Rules and Policies • Recognize the value of workplace rules and policies
° ° °
• Understand the consequences of rule or regulation violations
° ° °
• Inform all workers of company rules and workplace regulations
° ° °
• Implement policies and respond quickly when enforcement is
required ° ° °
2.2.6
Understanding
• Understand rationale for discipline (e.g., incompetence, misconduct)
° ° °
Progressive Discipline • Communicate expectations regarding performance; provide relevant
supervision, training and instruction ° ° °
• Inform employees of the four stages of progressive discipline (i.e.,
verbal warning, written warning, suspension, termination) ° ° °
• Clarify which performance issues lead directly to dismissal instead of
progressive discipline ° ° °
• Collect and document accurate, relevant information about the issue
° ° °
2.2.7 • Identify the types of grievances
° ° °
Following the
Grievance Process
• Identify the common causes of grievances
° ° °
• Understand the role of the employee and the union representative
° ° °
• Understand the role of a supervisor before, during and after a
grievance is filed ° ° °
• Understand company policies regarding grievances and arbitration
processes ° ° °

2.2.8
Recognizing, Reporting
• Define what constitutes a “complaint”
° ° °
and Handling Complaints • Identify the common causes of complaints and how to avoid them
° ° °
• Understand your role as supervisor before, during and after a
complaint is filed ° ° °
• Follow necessary steps to properly handle a complaint
° ° °
2.2.9
Promoting Respect in the
• Identify what makes a workplace respectful and healthy
° ° °
Workplace • Contribute to a workplace that embraces diversity
° ° °
• Be a role model for respectful behaviour
° ° °
• Anticipate potential challenges in a workplace with diverse
employees ° ° °
• Enforce a “no tolerance” policy for harassment, bullying, put-downs
and other common types of disrespectful behaviour ° ° °
• Establish open/safe communication channels for reporting
disrespectful behaviour in the workplace ° ° °
2.2.10
Managing Employee
• Understand how to set up and maintain an employee file
° ° °
Documentation • Know basic filing procedures
° ° °
• Understand Personal Information Protection Act (PIPA) principles
° ° °
• Maintain security and privacy of confidential employee files
° ° °
2.2.11
Recognizing Roles and
• Know the various roles within the organization and related
responsibilities ° ° °
Responsibilities Within
the Organization
• Understanding appropriate reporting hierarchy
° ° °
• Recognize limits to responsibility and when to seek supervision or
refer to a manager ° ° °

maNagiNg sYstems
3.1 LEGAL / LEGISLATIVE CONSIDERATIONS

3.1.1
Following Labour
• Understand the basics of industrial relations (e.g., certification of
unions, collective bargaining) ° ° °
Standards and Laws • Understand employment standards legislation in Canada and BC
(e.g., overtime, minimum wage, termination of employment) ° ° °
(Canada and BC) • Be able to communicate BC and Canadian Labour Standards and
Laws to staff ° ° °
• Know where to locate information
° ° °
• Stay up-to-date with changes
° ° °
3.1.2
Following Worker Safety
• Understand relevant Occupational Health and Safety regulations
(WorkSafeBC and Federal, if applicable) ° ° °
Regulations • Know rights and responsibilities of the employee and employer as
specified by WorkSafeBC ° ° °
• Know when an employee has the right to refuse work and how to
effectively resolve the situation ° ° °
• Know where to locate information
° ° °
° ° °
• Monitor work site for worker compliance
° ° °
3.1.3
Applying Workplace
• Understand and communicate workplace-relevant standards,
by-laws, regulations and codes to workers ° ° °
Standards, By-Laws,
Regulations, Codes and
• Ensure use of equipment and resources adheres to manufacturers’
specifications ° ° °
Manufacturers’
Specifications
• Understand and comply with Workplace Hazardous Materials
Information System (WhMIS) and Transportation of Dangerous Goods ° ° °
standards
• Keep up-to-date with regulatory changes, communicating them to
employees when necessary ° ° °
• Monitor workplace for compliance
° ° °
3.1.4
Adhering to
• Understand the need for managing environmental risk and promoting
environmentally responsible workplaces ° ° °
CHeCklist for maNagiNg sYstems
Environmental
Responsibilities and
• Be aware of relevant, current legislation governing environmental
responsibilities ° ° °
Reducing Environmental
Impact
• Ensure that policies and guidelines within the workplace promote
environmentally sustainable practices ° ° °
• Minimize waste and environmental impacts
° ° °
• Educate staff about environmentally responsible practices
° ° °
• Monitor compliance
° ° °

3.1.5
Adhering to Emission
• Understand purpose and relevant scope of the Canadian
Environmental Protection Act, Environmental Management Act, Motor ° ° °
Control Regulations Vehicle Emissions Control Warranty Regulation, and related
regulations
• Understand relevant municipal emissions requirements
° ° °
° ° °
° ° °
3.1.6
Adhering to Vehicle
• Understand the purpose and scope of the Vehicle Inspection Program
° ° °
Inspection Requirements • Identify which vehicles are subject to mandatory inspections and
ensure inspections are completed ° ° °
• Know the procedure for obtaining vehicle inspections
° ° °
• Know the procedure when vehicles fail inspections
° ° °
° ° °
° ° °
3.1.7
Complying with the
• Understand the purpose and scope of PIPA
° ° °
Personal Information
Protection Act
• Identify which sections of the Act affect your company
° ° °
(PIPA)
• Collect and store personal information in accordance with the Act
° ° °
• Respect and maintain the privacy of individuals for whom you’ve
collected/stored information ° ° °
• Disclose information, as required by the Act, in a timely and complete
manner ° ° °
• Facilitate access to appropriate information by reporting clearly and
completely ° ° °
• Know where to locate information and stay up-to-date with changes
° ° °
• Periodically audit for compliance
° ° ° CHeCklist for maNagiNg sYstems

maNagiNg sYstems
3.2 hEALTh AND SAFETy

A: Prevention
3.2.1
Controlling Access to
• Implement and monitor procedures for controlling access to job sites
° ° °
Jobsite • Ensure only proper personnel are permitted access
° ° °
3.2.2
Ensuring a Safe
• Describe essential elements and purpose of health and safety
program ° ° °
Workplace • Inspect job site for hazards/risks and take appropriate response
procedures if necessary ° ° °
• Understand the safe operation and maintenance of tools and
equipment ° ° °
• Provide safeguards to protect workers from hazards and ensure they
are working properly ° ° °
• Ensure employees know job-specific safety responsibilities and
monitor compliance ° ° °
• Resist pressures to compromise safety standards
° ° °
3.2.3
Following Safe Work
• Assess job tasks and communicate safe work practices and
procedures to employees ° ° °
Practices and Procedures • Provide training to employees on safe work practices and procedures
° ° °
• Monitor for compliance
° ° °
• Correct non-compliance and identify training gaps of staff, if any
° ° °
• Identify and stay up-to-date on the necessary safety training for
employees ° ° °
• Support and promote a safe work environment through leading by
example ° ° °
• Recognize indications of illiteracy or language barriers and their
potential impact on safety ° ° °
• Understand the various safety management audit systems available
(e.g., ISO, OhSAS, COR - Certificate of Recognition) and how they can ° ° °
enhance workplace safety
3.2.4
Orientating New
• Inform new employees of workplace policies/procedures, and the
consequences of non-compliance ° ° °
Employees to Safety
Procedures
• Provide a tour of the work site, including the identification of safety
equipment, first aid supplies and evacuation routes ° ° °
• Inform new workers of their rights/responsibilities
° ° °
• Instruct new employees in safe use/operation of equipment
° ° °
• Inform new employees about job hazards
° ° °
• Monitor new employees carefully for safety compliance and provide
training where necessary ° ° °

3.2.5
Implementing Injury
• Understand the components of an injury prevention program
° ° °
Prevention Programs • Implement injury prevention programs and safeguards on identified
issues in the workplace ° ° °
• Ensure employees are informed of injury prevention programs
° ° °
• Promote safety to prevent injuries
° ° °
B: Response
3.2.6
Responding to Site
• Ensure site emergency procedures are in place and understood by all
staff (on-site and off-site) ° ° °
Emergency • Respond immediately to site emergencies following designated
procedures ° ° °
• Contact appropriate emergency personnel
° ° °
3.2.7
Following First Aid
• Ensure first aid procedures are in place and understood by all staff
(on-site and off-site) ° ° °
Procedures and
Administration
• Identify qualified first aid attendant(s) and ensure their training is
up-to-date ° ° °
• Ensure first aid personnel are on-site as required by safety
regulation(s) ° ° °
• Ensure appropriate first aid equipment is available and in working
order ° ° °
• Follow designated first aid procedures/administration
° ° °
• Comply with reporting requirements
° ° °
3.2.8
Reporting, Conducting
• Report any incidents in a timely manner to the appropriate
departments, divisions and associations ° ° °
and Recording Incident
Investigations
• Identify the appropriate level of investigation that is required for the
incident ° ° °
• Follow appropriate incident investigation and reporting procedures
° ° °
• Obtain and record all necessary information
° ° °
• Present conclusions in a complete and unbiased manner
° ° ° CHeCklist for maNagiNg sYstems
• Debrief with staff after the incident/emergency
° ° °
3.2.9
Understanding Return to
• Understand and respect injured employee limitations
° ° °
Work and Modified Work
Programs
• Work with employee (and relevant specialists, as required) to create
return to work and modified work programs ° ° °
• Monitor progress
° ° °
• Comply with reporting requirements
° ° °

maNagiNg sYstems
3.3 PRODUCTIVITy AND PERFORMANCE

3.3.1
Managing Company
• Identify common expectations of the organization
° ° °
Expectations • Understand the business goals of the company
° ° °
• Understand how management measures performance
° ° °
• Understand and effectively use performance management tools
(e.g., balanced scorecard) ° ° °
• Discuss any gaps between management expectations and
performance ° ° °
• Discuss unrealistic expectations with your manager
° ° °
3.3.2
Maximizing and
• Establish goals and benchmarks
° ° °
Monitoring Worker
Performance
• Communicate expectations to employees
° ° °
• Monitor progress closely
° ° °
• Provide support, resources and/or training as required
° ° °
• Clearly communicate feedback and appreciation, individually or to a
group ° ° °
• Administer relevant incentive programs
° ° °
3.3.3
Communicating Through
• Determine type of information to be communicated at shift hand-over
° ° °
Shift Transitions • Ensure shift transition process is understood by employees
° ° °
• Implement shift transition procedures (e.g., notes in mailbox,
completion of forms) ° ° °
• Communicate in a clear, readable and standardized format to
eliminate errors ° ° °
3.3.4
Implementing Process
• Understand and apply a framework of Process Improvement (e.g.,
Plan–Do–Check–Act cycle) ° ° °
Improvements • Examine current and desired states to identify opportunities
° ° °
• Identify root causes of process problems
° ° °
• Recommend process improvements to management

° ° °
• Simplify processes by removing unnecessary steps
° ° °
• Verify improvements were successful
° ° °

3.3.5
Managing Projects
• Define project scope, resources, and timelines
° ° °
• Understand and apply basic project management (PM) processes
(i.e., initiating, planning, executing, monitoring/controlling, closing) ° ° °
• Understand PM constraints: scope, time, budget and quality
° ° °
• Identify roles and responsibilities (e.g., project leader/manager)
° ° °
• Adhere to budgets; appropriately report potential cost overruns and
document requests for change ° ° °
• Use PM tools to maximize control
° ° °
• Monitor progress and communicate thoroughly to all stakeholders
° ° °

maNagiNg sYstems
3.4 QUALITy MANAGEMENT

3.4.1
Understanding ISO
• Understand the scope and development of ISO standards, particularly
the ISO 9000 – Quality Management ° ° °
Standards • Know how ISO standards can fulfil customer quality and regulatory
requirements ° ° °
(ISO - International
Organization for
• Understand how ISO standards can enhance customer satisfaction
and promote continuous improvement ° ° °
Standardization) • Know where to access ISO information
° ° °
3.4.2
Implementing Quality
• Know what type of quality control information is necessary and best
method for collection ° ° °
Management Plans • Develop a comprehensive quality management plan
° ° °
• Implement quality management plan in the workplace
° ° °
• Collect and record data for quality management purposes
° ° °
• Report data in a clear and concise manner to appropriate individuals
° ° °
• Enforce plan and monitor compliance
° ° °
• Correct non-compliance and retrain staff, if necessary
° ° °
3.4.3
Completing Quality
• Recognize the need for work-in-progress and end-of-project quality
inspections ° ° °
Inspections • Communicate to employees the importance of maintaining quality
° ° °
• Prepare employees for quality inspections
° ° °
• Complete quality inspections as required
° ° °
• Record, track and report outcomes of quality inspections
° ° °
• Identify source of failure and take appropriate corrective actions
° ° °
• Re-inspect to ensure correction meets quality expectation
° ° °
3.4.4 • Ensure damage is reported to the appropriate individuals or
° ° °
Reporting Damage organizations

• Repair or replace damaged equipment in a timely manner
° ° °
• Maintain an open dialogue to promote prompt reporting and repair of
damaged equipment ° ° °

3.5 ASSET MANAGEMENT

3.5.1
Inspecting and
• Recognize the importance of inspections and maintenance
° ° °
Maintaining Equipment
and Infrastructure
• Ensure equipment and infrastructure maintenance checks are
scheduled and completed as required ° ° °
• Ensure inspection personnel are appropriately trained and qualified to
carry out inspections ° ° °
• Monitor and track inspections as required
° ° °
3.5.2
Managing and Tracking
• Ensure tools and equipment required for the job are available and in
good working order ° ° °
Tools and Equipment • Implement systems to monitor and track usage of tools/equipment
° ° °
• Use inventory control systems proactively
° ° °
3.5.3
Controlling Loss
• Understand principles of loss control
° ° °
• Implement systems to monitor/minimize loss
° ° °
• Ensure employees adhere to loss control practices
(e.g., signing out tools) ° ° °

SECTION 3
List of Training Options in bc
Explore training options STEP 3
Courses - Managing Self p.34

Courses - Managing Others p.50
Courses - Managing Systems p.104
Programs - Managing SOS p.144
LisT Of TRAiNiNG OpTiONs iN Bc
Section 3 provides a list of training options, linking supervisory skill areas to courses and programs
available throughout British Columbia.
The training options are sorted by skill area first (i.e., all training related to Time Management is listed together),
then by training provider in alphabetical order.
A brief description of each course is provided, along with the approximate cost, length, location and contact
information for the training provider. Some training is sector specific, but most is generic. As some courses
develop several skill areas, they are repeated in each relevant section. Also included is a listing of programs that
can further a supervisor’s development.
HoW to ReAD tHe tRAining guiDe (SAMPLe):

RELATED
SKILL AREA
1.1.1 mANAGiNG TimE
COURSE
NAME TimE mANAGEmENT
Examines time management skills and provides solutions for managing work, career, ASSociAtion of PRofeSSionAL
COURSE
home, and family in today’s fast-paced workplace. This seminar offers valuable engineeRS AnD
DESCRIPTION
insight from experienced industry trainers to reflect real-life situations and focuses geoScientiStS of Bc
on challenges everyone encounters on a regular basis.
Tel: 604 430 8035
COST/ $399 - $439 / 1 DAY / sEmiNAR / LOWER mAiNLAND Email: [email protected]
LENGTH/ sEcTOR: cONsTRUcTiON
FORMAT/ Web: bit.ly/apegbc-events
LOCATION
RELATED SECTOR TRAINING PROVIDER CONTACT INFO NAME OF TRAINING

FOR MORE INFO/TO REGISTER PROVIDER
PLeaSe nOTe:
» N/A represents information that was not available for the Guide; please contact training provider for more information.
» Many website addresses in this Guide start with BIT.Ly/. BITLy has been used to shorten website addresses where direct course links are too long to
be listed. To access the main website for each training provider, please see Section 4.
This list of training options is not exhaustive, but does provide you a starting point.
As training providers continue to adjust their course offerings, this list will never be considered complete or 100%
accurate. Courses and programs have been included in this Guide and linked to various skill areas based on the
course description and information available on the training provider's website.
If you are experiencing difficulties or require more information, turn to Section 4 for a list of training providers that
you can contact directly for current information and advice.
SeCtion 3: LIST OF TRAINING OPTIONS IN BC 33

TRAiNiNG cOURsEs
maNagiNg self

1.1.1 mANAGiNG TimE
1.1.2 hANDLiNG mULTipLE TAsks
1.1.3 DELEGATiNG TAsks
TimE mANAGEmENT
Examines time management skills and provides solutions for managing work, career, home and ASSociAtion of PRofeSSionAL
family in today’s fast-paced workplace. This seminar offers valuable insight from experienced engineeRS AnD
industry trainers to reflect real-life situations and focuses on challenges everyone encounters on geoScientiStS of Bc
a regular basis.
Tel: 604 430 8035
$399 - $439 / 1 DAY / sEmiNAR / LOWER mAiNLAND Email: [email protected]
sEcTOR: cONsTRUcTiON
Web: bit.ly/apegbc-events
mANAGEmENT skiLLs fOR NEW sUpERvisOR AND mANAGERs

(#31248)
Equips participants with the proven supervisory and management techniques that can put into cAnADiAn MAnAgeMent
action immediately. Learn the tools to plan, organize, communicate and monitor effectively in centRe
every situation. Interactive exercises cover topics such as motivation, delegation, communication,
performance management and management coaching. Tel: 1 877 262 2519
Email: [email protected]
$2395 / 3 DAYs / cLAssROOm / vANcOUvER Web: bit.ly/cmc-mgmtskillsnew
sEcTOR: ALL
TimE mANAGEmENT (#32233)

Provides practical techniques for controlling time and making it a manageable resource. Directed cAnADiAn MAnAgeMent
for participants who are finding themselves doing more and enjoying it less. Topics include how to centRe
understand and reconcile the shifting priorities of the day, how to say "no" to unreasonable
demands and create tools and techniques for effective multi-tasking. Tel: 1 877 262 2519
$1995 / 2 DAYs / sEmiNAR / vANcOUvER Web: www.cmctraining.org/
sEcTOR: ALL
time-management
iNDiviDUAL ExcELLENcE
Introduces career-enhancing skills including goal setting, time management, and personal eD2go
organization. Participants will learn how to improve creative abilities, gain confidence with
financial matters, and minimize conflict; provides an opportunity to develop a fulfilling career plan. See pg 171 for info on BC training
providers offering this course:
CoUrses for maNagiNg self
$119 - $199 / 6 WEEks / ONLiNE - College of New Caledonia

sEcTOR: ALL
- College of the Rockies
- North Island College
- Northern Lights College
- Northwest Community College
- Vancouver Island University

Explore training options SteP 3
TimE mANAGEmENT (cEBANA 841)

Shows how to get a grip on priorities, identify time traps, and make every minute count by using noRtHWeSt coMMunity
practical planning aids. Participants will learn to control their use of time, make the best use of coLLege
personal energy, and set priorities.
Tel: 1 877 277 2288
$109 / 1 DAY / cLAssROOm / pRiNcE RUpERT, TERRAcE, kiTimAT Web: bit.ly/
sEcTOR: ALL
nwcctimemanagement
sTREss mANAGEmENT (cEBsNs 862)

Introduces the notion of stress and its effects on health and well-being. Covers how to recognize noRtHWeSt coMMunity
stress, identify behaviour patterns, and examine the stages of stress; also introduces various coLLege
coping skills and strategies. Stress in the workplace is examined to understand burn-out and find
the right amount of stress. Tel: 1 877 277 2288
Web: bit.ly/nwcc-
$109 / 1 DAY / cLAssROOm / pRiNcE RUpERT, TERRAcE professionaldevelopment
sEcTOR: ALL
mANAGiNG YOUR sTREss (cEhLTh 702)

Explores individual and organizational sources of stress and resulting consequences; possible noRtHWeSt coMMunity
solutions and concrete tactics that work in the real world are also introduced. Participants will coLLege
learn stress management techniques for both personal and professional use.
Tel: 1 877 277 2288
N/A / 3 hOURs / cLAssROOm / pRiNcE RUpERT Web: bit.ly/nwcc-
sEcTOR: ALL
healthandwellness
pERsONAL pRODUcTiviTY WORkshOp

Uses group discussion, videos and case analyses to explore problems and solutions in managing univeRSity of Bc - SAuDeR
time. Participants will learn to create a personalized system that helps organize and balance the ScHooL of BuSineSS
many demands on their time.
Tel: 604 822 8400
$1180 / 2 DAYs / sEmiNAR / vANcOUvER Email: [email protected]
sEcTOR: ALL Web: bit.ly/sauder-
personalproductivity
fiND TimE fOR REsULTs (LEAD 1114)

Explores time management skills by using practical techniques, including goal and priority setting, vAncouveR coMMunity
task delegation, and productive meeting schedules. Develops ways to handle interruptions and coLLege
understand self-motivation. Suitable for daily application in life.
Tel: 604 443 8453
$166 / 1 DAY / cLAssROOm / vANcOUvER Web: bit.ly/vcc-timeforresults
sEcTOR: ALL
fALL 2011 SeCtion 3: LIST OF TRAINING OPTIONS IN BC 35

TRAiNiNG cOURsEs
maNagiNg self
1.1.4 WORkiNG WiTh cOmpUTERs
micROsOfT ExcEL 2010

Enhances basic Excel skills, course will teach participants to design and format spreadsheets, cAPiLAno univeRSity
create charts, use functions and apply formulas.
Tel: 604 984 4901
$299 / 8 EvENiNGs / cLAssROOm / NORTh vANcOUvER Email: [email protected]
sEcTOR: ALL
Web: bit.ly/capilano-msoffice
micROsOfT WORD 2010

Extends knowledge and build confidence with the world's most popular word-processing program. cAPiLAno univeRSity
By the end, participants will be creating impressive letters, business cards, graphs, charts, flyers
and brochures with efficiency and ease. Tel: 604 984 4901
$299 / 8 EvENiNGs / cLAssROOm / NORTh vANcOUvER Web: bit.ly/capilano-msoffice
sEcTOR: ALL
pOWERpOiNT BAsics
Shows participants how to create slick presentations, apply template designs, format heading and cAPiLAno univeRSity
text, insert clip art, create charts, and add animation and transition effects.
Tel: 604 984 4901
$99 / 1 DAY / cLAssROOm / NORTh vANcOUvER Email: [email protected]
sEcTOR: ALL
Web: bit.ly/capilano-msoffice
EfficiENcY, pRODUcTiviTY, AND YOUR pc (micROsOfT OfficE)

Offers what a small business needs in order to get results from every interaction with the PC. Time cHAMBeR LeARning netWoRk
is money, and knowledge is power. Power your business with the knowledge of how to make more
money in less time with Word, Excel, PowerPoint and Outlook. Tel: 1 877 622 7442
Web: bit.ly/cln-microsoftoffice
$495 / sELf-pAcED / sELf-sTUDY / ONLiNE
sEcTOR: ALL
cOmpUTER BAsics – iNTRODUcTiON TO cOmpUTERs

Provides an introduction to computers including how to create and use a filing system; terms such cHRiStiAn LABouR
as “CPU,” “memory,” “disk,” “mega,” and “giga”; and concepts such as “network” and “operating ASSociAtion of cAnADA
system." This workshop is suitable for novice computer users.
Tel: 604 888 7220
$75 / 3 hOURs / cLAssROOm / LANGLEY Email: [email protected]
Web: bit.ly/clac
programsandcourses
ExcEL fOR BEGiNNERs

Introduces essential Excel functions including creating and formatting spreadsheets; calculating cHRiStiAn LABouR
with formulas and functions; moving and copying cells using the mouse and clipboard; using ASSociAtion of cAnADA
AutoSum and AutoFill functions; and moving, copying, renaming, and printing worksheets. This
workshop includes helpful tips and shortcuts to make working with Excel easy. Tel: 604 888 7220
$75 / 3 hOURs / cLAssROOm / LANGLEY Web: bit.ly/clac
$25 / sELf-pAcED / ONLiNE (cD TUTORiAL)
programsandcourses

OUTLOOk fOR BEGiNNERs

Shows participants how to create, address, send, reply, forward, and print email messages; attach cHRiStiAn LABouR
files to emails; save attachments; flag messages; create rules to manage email; develop contact ASSociAtion of cAnADA
and distributions lists; and create, rename, and move folders. This course is led by an instructor.
Tel: 604 888 7220
Web: bit.ly/clac
programsandcourses
pOWERpOiNT fOR BEGiNNERs

Provides tips and shortcuts to leverage PowerPoint’s built-in features allowing users to quickly cHRiStiAn LABouR
create professional-looking presentations. Also offers tips on delivering presentations. This is an ASSociAtion of cAnADA
instructor-led workshop.
Tel: 604 888 7220
$25 / sELf-pAcED / ONLiNE (cD TUTORiAL)
Web: bit.ly/clac
programsandcourses
WORD 2003 OR 2007 TUTORiAL

Covers the basics of Microsoft Word including creating, editing and formatting text; designing cHRiStiAn LABouR
page layout; enhancing documents; and printing and publishing documents. This is a CD tutorial. ASSociAtion of cAnADA
$25 / sELf-pAcED / ONLiNE Tel: 604 888 7220

sEcTOR: cONsTRUcTiON Email: [email protected]
Web: bit.ly/clac
programsandcourses
iNTRODUcTiON TO micROsOfT ExcEL 2010

Covers how to efficiently set up formatted worksheets, write powerful formulas, and use the eD2go
function wizard to automatically calculate statistics, loan payments, and future value. During this
in-depth class, tips are explored for sorting and analyzing data, designing custom charts and See pg 171 for info on BC training
graphs, creating three-dimensional workbooks, building links between files, endowing worksheets providers offering this course:
with decision-making capabilities, and automating frequently-repeated tasks with macros and - College of New Caledonia
buttons. - College of the Rockies
$119 - $199 / 6 WEEks / ONLiNE - Northern Lights College
sEcTOR: ALL
iNTRODUcTiON TO micROsOfT WORD 2010

Provides hands-on training on how to add, move through, and edit text; move words from one part eD2go
of a document to another; work on two or more documents at the same time; change the
appearance of the document; use integrated grammar and spelling checker; and save, retrieve, See pg 171 for info on BC training
copy, organize and print documents. providers offering this course:
- College of New Caledonia
$119 - $199 / 6 WEEks / ONLiNE - College of the Rockies
sEcTOR: ALL

TRAiNiNG cOURsEs
maNagiNg self
cOmpUTER BAsics 1: WiNDOWs AND fiLE mANAGEmENT

(csfW 1051)
Outlines how to unlock the hidden power of the personal computer with tips for configuring LAngARA coLLege
Windows to specific preferences and launching and managing programs. Participants will master
essential file management skills to organize documents for efficient retrieval and back-up. Tel: 604 323 5927
$149 / 3 EvENiNGs / cLAssROOm / vANcOUvER Web: bit.ly/langara-
sEcTOR: ALL
computerbasics
iNfORmATiON mANAGEmENT sYsTEms (GBsc 1005)

Explores how to obtain, process and communicate the information needed to make good LAngARA coLLege
decisions, solve problems effectively, and enhance business performance. Participants will learn
how to effectively use integrated office software and networked computer systems in a Windows Tel: 604 876 1023
environment. Email: [email protected]
Web: bit.ly/langara-
$199 / 6 EvENiNGs / cLAssROOm / vANcOUvER businessmanagement
sEcTOR: ALL
mANAGEmENT iNfORmATiON sYsTEms (BsAD 1090)

Explores the different types of hardware and software necessary for an organization’s effective LAngARA coLLege
working environment while introducing ways to successfully obtain and process information to
enhance business performance by integrating network topologies, files, and database methods. Tel: 604 876 1023
Participants will learn to make sound decisions and solve problems by taking a closer look at each Email: [email protected]
step of the life cycles of information systems. Web: bit.ly/langara-
businessmanagement
$595 / 13 EvENiNGs / cLAssROOm / vANcOUvER
sEcTOR: ALL
micROsOfT OfficE (BsAD 1029)

Outlines how to create professional and attractive documents with the Microsoft Office suite: LAngARA coLLege
Word (word processing), Excel (spreadsheets), and PowerPoint (presentations). This course is
appropriate for novice users and those who wish to improve their workflow. Tel: 604 323 5927
$495 / 6 DAYs / cLAssROOm / vANcOUvER
sEcTOR: ALL
computerbasics
TYpiNG/ kEYBOARDiNG 1 & 2 (csfW 2003)

Increases touch-typing speed for work, school or business through individual drills and exercises. LAngARA coLLege
Course Level 1 is suitable for beginners and those who wish to continue to a Level 2 course.
Tel: 604 323 5927
$199 / 6 EvENiNGs / cLAssROOm / vANcOUvER Email: [email protected]
sEcTOR: ALL Web: bit.ly/langara-
computerbasics

WiNDOWs fiLE mANAGEmENT (csfW 2015)

Facilitates improved management of computer files and folders by explaining how to organize, LAngARA coLLege
find, retrieve and back up files. This course will benefit both beginner and experienced Windows
Explorer users with the abundance of tips and tricks offered. Tel: 604.323.5927
sEcTOR: ALL
computerbasics
ExcEL (2007)
LEvEL 1 (cEcOmp 722), LEvEL 2 (cEcOmp 723), LEvEL 3 (cEcOmp 725)
Level 1 covers how to create and use worksheets and charts; enter, edit and format information on noRtHWeSt coMMunity
the worksheet; build sample worksheets; print worksheets, and more. coLLege
Level 2 covers how to create and name ranges of cells, sort a list of data, format cells, summarize
information, protect worksheets/workbooks, customize printing options, and more. Tel: 1 877 277 2288
Level 3 examines advanced topics in Excel, including how to link workbooks, consolidate Web: bit.ly/nwcc-computerskills
information from different worksheets, create a database, create and use pivot tables, and more.
$199 (EAch LEvEL) / 4 EvENiNGs (EAch LEvEL) / cLAssROOm / TERRAcE, hOUsTON,

smiThERs
sEcTOR: ALL
iNTRO TO WiNDOWs (cEcOmp 745)

Familiarizes users with basic commands and functions of the Windows operating system. Skills noRtHWeSt coMMunity
acquired include customizing the desktop; managing files, folders, and disks; working with coLLege
Windows programs; and personalizing Windows. This course is a prerequisite for all Northwest
Community College computer software courses. Tel: 1 877 277 2288
Web: bit.ly/nwcc-computerskills
$199 / 4 EvENiNGs / cLAssROOm / TERRAcE, kiTimAT
sEcTOR: ALL
micROsOfT OfficE 2010 EssENTiALs (cEcOmp 858)

Reviews Microsoft Office 2010 for introductory-level participants. Provides an in-depth noRtHWeSt coMMunity
examination of computer concepts including components and computer types, hardware and coLLege
software, and computer security. Covers Windows XP, Windows Vista, and Windows 7, as well as
Web 2.0, including cloud computing, social networking, and threaded discussions. Tel: 1 877 277 2288
Web: bit.ly/nwcc-computerskills
$675 / 14 EvENiNGs / cLAssROOm / TERRAcE, smiThERs
sEcTOR: ALL
WORD (2007)
LEvEL 1 (cEcOmp 749), LEvEL 2 (cEcOmp 750), LEvEL 3 (cEcOmp 752)
Level 1 introduces the basic features of Microsoft Word. Users will acquire the skills to create, noRtHWeSt coMMunity
edit and format documents, move and copy text, understand file management, and more. coLLege
Level 2 covers how to format documents, work with document templates, use headers and footers,
and perform simple calculations. Customization of Word is explored. Tel: 1 877 277 2288
Level 3 covers how to create an index and table of contents, set up page layout, work with text Web: bit.ly/nwcc-computerskills
boxes, insert and format graphics, create and use fill-in and online forms, create charts, and more.
$199 (EAch LEvEL) / 4 EvENiNGs (EAch LEvEL) / cLAssROOm / TERRAcE

sEcTOR: ALL

TRAiNiNG cOURsEs
maNagiNg self
WRiTiNG EffEcTivE EmAiL (cEBsNs 823)

Emphasizes effective email communication including how to avoid workplace mistakes that could noRtHWeSt coMMunity
lead to lost sales, disgruntled customers, and financial losses due to carelessly written email coLLege
correspondence. This course provides materials to guide the user in writing an effective and
comprehensive email policy for their organization. Tel: 1 877 277 2288
Web: bit.ly/nwcc-professional
$109 / 1 DAY / cLAssROOm / TERRAcE development
sEcTOR: ALL
cOmpUTERs: kNOW YOUR cOmpUTER & WhAT iT cAN DO

Provides an introduction to working with computers and helps participants get comfortable with SeLkiRk coLLege
operating programs and organizing files. Organized in 4 modules: Module 1 - PC and Windows
Basics, Module 2 - Windows Tools and Filing, Module 3 - Working with Windows Programs, Tel: 250 365 1282
Module 4 - Organizing your Files. Modules are for "newbies" and taking them as a series is Email: [email protected]
recommended. Web: selkirk.ca/ce/
$155 / 4 cLAssEs / cLAssROOm / GRAND fORks, NAkUsp, NELsON
sEcTOR: ALL
WORD 2007 mODULEs

Introduces Microsoft Word 2007 through 4 modules. Module 1 - Introduction to Word 2007, work SeLkiRk coLLege
with text and documents. Module 2 - Manipulating and editing text, formatting characters and
paragraphs. Module 3 - Setting tabs and indents. Module 4 - Creating headers and footers, Tel: 250 365 1282
preparing to print. For those with little or no Word experience, taking them as a series is Email: [email protected]
recommended. Web: selkirk.ca/ce/
$179 / 4 cLAssEs / cLAssROOm / NELsON

sEcTOR: ALL
BUsiNEss DOcUmENT EfficiENciEs (AD192)

Develops Microsoft Word skills, including speed and accuracy when creating electronic files and SPRott-SHAW coMMunity
relevant business documents. coLLege
N/A / 40 hOURs / cLAssROOm / vARiOUs (AcROss Bc) Tel: 604 310 4473
sEcTOR: ALL Web: bit.ly/sprottshaw-office
concepts
fOUNDATiONs Of TEchNOLOGiEs (AD001)

Familiarizes participants with basic computer knowledge and electronic file management; SPRott-SHAW coMMunity
strengthens working knowledge of the Internet, email and keyboarding. coLLege
concepts

spREADshEET AppLicATiONs (AD121)

Develops basic Microsoft Excel skills including how to organize and analyze worksheet data and SPRott-SHAW coMMunity
use formulas and functions. coLLege
sEcTOR: ALL Web: bit.ly/sprottshaw-business
admin
WORD pROcEssiNG AppLicATiONs (AD111)

Introduces Microsoft Word including how to edit and format documents in various layouts and use SPRott-SHAW coMMunity
templates, styles, tables and charts. The desktop publishing features will also be discussed. coLLege
concepts
DATABAsEs (ABTs 1230)

Introduces and familiarizes participants with the concepts and applications of an electronic tHoMPSon RiveRS univeRSity
database. This course is part of the Administrative Assistant Certificate.
Tel: 250 371 5878
N/A / 31 hOURs / cLAssROOm / kAmLOOps Web: bit.ly/tru-adminassistant
sEcTOR: ALL
iNTRODUcTiON TO cOmpUTERs (ABTs 1200)

Introduces computers, the Internet and the Windows operating system as part of the tHoMPSon RiveRS univeRSity
Administrative Assistant Certificate. Essential terms and concepts, as well as file and disk
management, are covered. Tel: 250 371 5878
sEcTOR: ALL
spREADshEETs 1 (ABTs 1210)

Familiarizes participants with the concepts, operation and applications of an electronic tHoMPSon RiveRS univeRSity
spreadsheet through hands-on training. Prepares participants to apply course knowledge to a
business setting. This course is part of the Administrative Assistant Certificate. Tel: 250 371 5878
sEcTOR: ALL
WORD pROcEssiNG 1 UsiNG ms WORD (ABTs 1100)

Develops basic skills within Microsoft Word; covers the proper format of documents such as tHoMPSon RiveRS univeRSity
letters and memos. This course is part of the Administrative Assistant Certificate.
Tel: 250 371 5878
N/A / 45 hOURs / cLAssROOm / kAmLOOps
sEcTOR: ALL Web: bit.ly/tru-adminassistant

TRAiNiNG cOURsEs
maNagiNg self
cOmpUTiNG cONcEpTs
Provides participants with the practical and theoretical fundamentals of computing. As the first univeRSity of victoRiA
course in the CBIS program, Computing Concepts lays the conceptual groundwork to build an
understanding of information technology by introducing hardware, operating systems, productivity Tel: 250 472 4747
software, basic website design and networks. Email: [email protected]
Web: bit.ly/uvic-computing-
$595 / 1 sEmEsTER / cLAssROOm / vicTORiA concept
$595 / 1 sEmEsTER / ONLiNE
sEcTOR: ALL
1.1.5 UNDERsTANDiNG mATh AND fiNANcE BAsics

i
EsTimATiNG pART 1: QUANTiTY TAkE-Off (TsYh 3450)
Enables participants to establish a base for costing quantities from construction design drawings Bc inStitute of tecHnoLogy
and specifications in order to prepare bills of quantities. This course is part of the Civil Engineering
Technology Distance Education program. Tel: 604 434 1610
Web: www.bcit.ca/study/courses/
$107 / sELf-pAcED / ONLiNE tsyh3450
sEcTOR: ALL
EsTimATiNG pART 2: cOsTiNG (TsYh 3453)

Outlines how the cost elements of quantities including labour, materials, handling, inventory, Bc inStitute of tecHnoLogy
overhead, etc., are determined or applied to take-off quantities in preparing bid estimates and
summarizing project costing. Part of Civil Engineering Technology Distance Education program. Tel: 604 434 1610
$107 / sELf-pAcED / ONLiNE tsyh3453
sEcTOR: ALL
fUNDAmENTALs Of fiNANcE AND AccOUNTiNG fOR NON-

fiNANciAL mANAGERs (#32218)
Designed to help participants gain financial savvy and confidence in making decisions to support cAnADiAn MAnAgeMent centRe
the bottom line. Learn about different methods of accounting, financial statements, annual reports
and fixed and variable costs. Tel: 1 877 262 2519
$2395 / 3 DAYs / cLAssROOm / vANcOUvER Web: www.cmctraining.org/
sEcTOR: ALL
fundamentals-finance-
accounting
EssENTiAL skiLLs mODULEs 9 - 10: mATh skiLLs

Includes 2 modules of training from the Essential Skills Program for the Trucking Industry. Covers cAnADiAn tRucking HuMAn
Module 9: Math foundations and Module 10: Numeracy applications. ReSouRceS counciL
$50 / sELf-pAcED / ONLiNE Tel: 613 244 4800

sEcTOR: TRUckiNG Email: [email protected]
Web: www.cthrc.com/en/content/
essential-skills-modules

iNTRODUcTiON TO cONsTRUcTiON EsTimATiNG (cE)

Emphasizes importance of estimating costs and materials as a key first step in construction jobs. conStRuction SectoR
Also provides an overview of basic estimating practices. Topics covered are supplemented with counciL
interactive activities that are based on real-life situations.
Tel: 613 569 5552
N/A / sELf-pAcED / ONLiNE Email: [email protected]
Web: bit.ly/csc-courses
cOmmERciAL AND fiNANciAL mAThEmATics (fiNc 1231)

Develops understanding of time value of money and its applications by using relevant DougLAS coLLege
mathematical concepts to solve business problems. This course covers the mathematics of
merchandising; linear break-even analysis; simple and compound interest; annuities; amortization; Tel: 604 527 5400
sinking funds; bonds; and investment decisions. Basic statistics will be introduced. Web: www.douglas.bc.ca/
calendar/courses/cfss.html
$266 / 1 sEmEsTER / cLAssROOm / NEW WEsTmiNsTER, cOQUiTLAm
sEcTOR: ALL
fiNANciAL skiLLs fOR mANAGERs (GBsc 1006)

Guides non-financial managers through basic accounting concepts, tools and methods including LAngARA coLLege
reading financial statements, analyzing financial reports, developing and modifying revenue and
expense forecasts, and identifying and monitoring critical measures of business performance. Tel: 604 876 1023
$269 / 8 EvENiNGs / cLAssROOm / vANcOUvER Web: bit.ly/langara-business
sEcTOR: ALL management
BOOkkEEpiNG fOR smALL BUsiNEss

Covers various bookkeeping topics including basic and year-end procedures, accounts, financials, SeLkiRk coLLege
hST and reconciliation. Suitable for individuals with little or no previous experience who wish to
work with small businesses. Tel: 250 365 1282
$160 / 4 cLAssEs / cLAssROOm / cAsTLEGAR, GRAND fORks, NELsON, TRAiL Web: www.selkirk.ca/ce/
sEcTOR: ALL
i
fUNDAmENTALs Of AccOUNTiNG (mGmT250)
Focuses on the user orientation of financial accounting, the uses of financial statements, how to SiMon fRASeR univeRSity
analyze a business entity, and how the accounting system is structured. Topics include recording
transactions, adjusting entries, preparing financial statements, the accounting cycle, merchandise Tel: 778 782 5095
operations, inventory accounting, accounting systems, internal control, cash, accounts receivable, Email: [email protected]
capital assets, corporations, analysis of financial statements, and accounting terminology. Web: bit.ly/sfu-accounting
$570 / 10-14 DAYs / cLAssROOm / vANcOUvER, sURREY

sEcTOR: ALL
BUsiNEss AccOUNTiNG (Ac211)

Introduces basic business accounting using Simply Accounting; focus is on maintaining journals SPRott-SHAW coMMunity
and ledgers. coLLege
sEcTOR: ALL Web: bit.ly/sprottshaw-business
admin

TRAiNiNG cOURsEs
maNagiNg self
cOmpUTERizED AccOUNTiNG pRiNcipLEs (Ac111)

Outlines the theory and practice of manual double-entry bookkeeping; also introduces SPRott-SHAW coMMunity
computerized accounting principles and the QuickBooks Pro software. coLLege
sEcTOR: ALL
Web: bit.ly/sprottshaw-business
admin
pAYROLL AND iNvENTORY cONTROL (Ac212)

Focuses on payroll and inventory control manually and using Simply Accounting. Bank SPRott-SHAW coMMunity
reconciliation is also examined. coLLege
sEcTOR: ALL
admin
smALL BUsiNEss REpORTiNG (Ac210)

Explains how to record bookkeeping tasks, inventory and accounts payables/receivables using SPRott-SHAW coMMunity
QuickBooks Pro; year-end business reports and statements are examined. coLLege
sEcTOR: ALL
admin
BUsiNEss mATh AND cALcULATORs (ABTs 1450)

Reviews basic math skills related to business documents and activities; develops operating tHoMPSon RiveRS univeRSity
techniques and skills in the use of electronic printing calculators.
Tel: 250 828 5036
N/A / 45 hOURs / ONLiNE Web: www.tru.ca
sEcTOR: ALL
fUNDAmENTALs Of fiNANcE AND AccOUNTiNG fOR NON-

fiNANciAL mANAGERs
Teaches methods to determine the financial viability and impact of business decisions with the univeRSity of Bc - SAuDeR
goal of supporting managers who have no experience in accounting or financial management, to ScHooL of BuSineSS
develop a working knowledge of these areas and to be comfortable discussing financial decisions.
Tel: 604 822 8400
$1745 / 3 DAYs / sEmiNAR / vANcOUvER Email: [email protected]

sEcTOR: ALL
Web: bit.ly/sauder-finance
accounting

mAThEmATicAL skiLLs (AsmA099)

Provides a review of the fundamental concepts and problem-solving skills taught prior to grade 12. univeRSity of victoRiA
Topics include fractions, ratios and proportions; shape, space and geometry; right triangle
trigonometry; exponents; lines, polynomials and factoring; functions; co-ordinate systems; Tel: 250 472 4747
graphing functions and equations; and solving equations and inequalities. Email: [email protected]
Web: bit.ly/uvic-mathskills
$336 / 8 WEEks / cLAssROOm / vicTORiA
sEcTOR: ALL
1.2 WRITING AND COMMUNICATION

1.2.1 pREpARiNG AND WRiTiNG DOcUmENTs
EssENTiAL skiLLs mODULEs 1 - 5: READiNG DOcUmENTs

Module 1: A reading toolbox, Module 2: Note taking, Module 3: Managing the word load, Module 4: ReSouRceS counciL
Text organization, and Module 5: Patterns of writing.
Tel: 613 244 4800
$100 / sELf-pAcED / ONLiNE Email: [email protected]
sEcTOR: TRUckiNG
EssENTiAL skiLLs mODULEs 6 - 8: DOcUmENT UsE

Module 6: Document strategies, Module 7: Completing forms, and Module 8: Navigating ReSouRceS counciL
documents.
Tel: 613 244 4800
sEcTOR: TRUckiNG
EffEcTivE BUsiNEss WRiTiNG

highlights the importance of effective business writing no matter the position (e.g., clerical, eD2go
engineer or executive) within the organization. Assists participants in identifying and rectifying
writing problems, as well as developing written documents that are powerful, capturing the See pg 171 for info on BC training
reader’s attention and encouraging them to read on. providers offering this course:
sEcTOR: ALL


TRAiNiNG cOURsEs
maNagiNg self
WRiTiNG EssENTiALs
Enhances personal and professional writing skills through the selection of strong word choices, eD2go
correct spelling, and the right punctuation. Explores sentence structure and paragraph
organization, as well as electronic communication. This course will help participants express See pg 171 for info on BC training
themselves clearly and persuasively in all fields of writing. providers offering this course:
sEcTOR: ALL
BETTER BUsiNEss WRiTiNG (cEBsNs 824)

Offers ten key techniques for more effective business writing and communication. Critical writing noRtHWeSt coMMunity
skills are explored, including spelling, punctuation, usage and style. Participants will be able to coLLege
recognize and correct problems, avoid redundancies, and succinctly define communication goals.
Tel: 1 877 277 2288
$109 / 1 DAY / cLAssROOm / kiTimAT, pRiNcE RUpERT, TERRAcE Web: bit.ly/nwcc-professional
sEcTOR: ALL
development
pOWERfUL pROOfREADiNG skiLLs (cEBsNs 826)

Provides activities and exercises to strengthen proofreading skills allowing participants to noRtHWeSt coMMunity
eliminate errors and inaccuracies from documents. coLLege
$109 / 1 DAY / cLAssROOm / pRiNcE RUpERT, TERRAcE Tel: 1 877 277 2288
sEcTOR: ALL Web: bit.ly/nwcc-professional
development
WRiTiNG EffEcTivE EmAiL (cEBsNs 823)

Emphasizes effective email communication including how to avoid workplace mistakes that could noRtHWeSt coMMunity
lead to lost sales, disgruntled customers, and financial losses due to carelessly written email coLLege
correspondence. This course provides materials to guide the user in writing an effective and
comprehensive email policy for their organization. Tel: 1 877 277 2288
sEcTOR: ALL
WRiTiNG iN ThE WORkpLAcE (mGmT111)

Improves writing skills by outlining the writing process, generating strategies, examining target SiMon fRASeR univeRSity
audiences, and reviewing structure, persuasive strategies, format, style, and editing. Ideal for
individuals who need to communicate in a business environment. Tel: 778 782 5095
$570 / 8 DAYs / cLAssROOm / vANcOUvER, sURREY Web: bit.ly/sfu-writingworkplace
sEcTOR: ALL

BUsiNEss DOcUmENT EfficiENciEs (AD192)

Develops Microsoft Word skills, including speed and accuracy when creating electronic files and SPRott-SHAW coMMunity
relevant business documents coLLege
sEcTOR: ALL
Web: bit.ly/sprottshaw-office
concepts
BUsiNEss cOmmUNicATiONs 1 (ABTs 1300)

Develops English grammar, punctuation, spelling and writing skills. This course is suitable for tHoMPSon RiveRS univeRSity
individuals seeking to improve their business communications.
Tel: 250 371 5878
N/A / 67 hOURs / cLAssROOm / kAmLOOps Email: [email protected]
sEcTOR: ALL Web: bit.ly/tru-adminassistant
BUsiNEss WRiTiNG AND pREsENTATiON skiLLs

Develops the self-assurance to communicate effectively in the workplace. Participants will univeRSity of victoRiA
identify the characteristics of effective communication and learn how to successfully critique
business documents. A repeatable writing process and strategic planning guides for specific Tel: 250 472 4747
applications will be introduced and practiced through learning activities. Business communication Email: [email protected]
formats covered include letters, memos, business proposals and email. Web: bit.ly/uvic-buswriting
$495 / 1 sEmEsTER / cLAssROOm / vicTORiA

sEcTOR: ALL
1.2.2 cOmmUNicATiNG OvER ThE phONE
1.2.2 Communicating Over the Phone can be further developed and supported by the following skill areas:
• 2.1.1 cOmmUNicATiNG EffEcTivELY - go to pages 50-56
mODERN OfficE TEchNOLOGiEs (AD191)

Outlines the basics of office administration including mail, appointments, telephones, meetings, SPRott-SHAW coMMunity
business machines and bank statements. Suitable for individuals seeking to develop office skills. coLLege
concepts

TRAiNiNG cOURsEs
maNagiNg self
1.2.3 mAkiNG pREsENTATiONs
YOU'RE ON! pUBLic spEAkiNG mADE EAsY

Presents a simple process through this 3-day workshop that substantially reduces the preparation cAPiLAno univeRSity
required and greatly increases the ability to deliver presentations that will impress even the
toughest audiences. Tel: 604 984 4901
$329 / 3 DAYs / cLAssROOm / NORTh vANcOUvER Web: bit.ly/capilano-
sEcTOR: ALL
publicspeakingeasy
LEADERship iN AcTiON pUBLic spEAkiNG

Develops professional-level public speaking skills for leaders, including speech preparation, DougLAS coLLege
presentation and delivery. Gently pushes students beyond their boundaries and comfort zones,
taking a strengths-based approach. Part of Leadership Development Certificate program. Tel: 604 527 5069
$398 / 3 DAYs / cLAssROOm / NEW WEsTmiNsTER Web: bit.ly/douglasbc- leadership
sEcTOR: ALL
courses
fLAWLEss fAciLiTATiON ThE fiRsT TimE (mGmT 177)

Presents key strategies for facilitating meetings, presentations and/or group interactions and JuStice inStitute of Bc
clarifies specific facilitation challenges and solutions. Participants will learn how to contribute to
effective group functioning and communication, prepare for meetings and presentations, and Tel: 604 528 5608
create positive group experiences. Email: [email protected]
Web: www.jibc.ca/course/
$275 - $336 / 2 DAYs / cLAssROOm / vicTORiA, vANcOUvER, NEW WEsTmiNsTER mgmt177
sEcTOR: ALL
pREsENTATiON skiLLs (cEBsNs 861)

Guides participants on how to organize, create and deliver effective presentations. Emphasizes noRtHWeSt coMMunity
the importance of preparation and practice in order to overcome any fears of public speaking and coLLege
capture audience interest.
Tel: 1 877 277 2288
$109 / 1 DAY / cLAssROOm / pRiNcE RUpERT, TERRAcE Web: bit.ly/nwcc-professional
sEcTOR: ALL development
cRiTicAL skiLLs iN cOmmUNicATiON (GE111)

Prepares participants to research, develop and deliver effective presentations. SPRott-SHAW coMMunity
coLLege
$109 / 1 DAY / cLAssROOm / pRiNcE RUpERT, TERRAcE
sEcTOR: ALL
Tel: 604 310 4473

concepts

pOWERfUL pREsENTATiONs (GE131)

Introduces Microsoft PowerPoint as a tool for developing and delivering powerful presentations. SPRott-SHAW coMMunity
coLLege
N/A / 40 hOURs / cLAssROOm / vARiOUs (AcROss Bc)
sEcTOR: ALL Tel: 604 310 4473
concepts
pOWERfUL pREsENTATiONs
Introduces how public speaking exemplifies the essence of leadership: the power to connect with univeRSity of Bc - SAuDeR
and influence others. Participants will reframe their thinking about what it means to be a powerful ScHooL of BuSineSS
presenter and gain self-confidence as they learn how to engage an audience with clarity, passion
and purpose. Participants will also practice proven methods for preparing and delivering Tel: 604 822 8400
presentations that reflect who they are as leaders and communicators of ideas. Email: [email protected]
Web: bit.ly/sauder-powerful
$1,295 / 2 DAYs / sEmiNAR / vANcOUvER presentations
sEcTOR: ALL
BUsiNEss WRiTiNG AND pREsENTATiON skiLLs

Develops the self-assurance to communicate effectively in the workplace. Participants will univeRSity of victoRiA
identify the characteristics of effective communication and learn how to successfully critique
business documents. A repeatable writing process and strategic planning guides for specific Tel: 250 472 4747
applications will be introduced and practiced through learning activities. Business communication Email: [email protected]
formats covered include letters, memos, business proposals and email. Web: bit.ly/uvic-buswriting

sEcTOR:ALL
spEAk Up (LEAD 1109)

Offers opportunity to practise proven techniques to communicate ideas more powerfully, vAncouveR coMMunity
overcome nervousness, handle impromptu speaking, and organize and practise for a business coLLege
presentation. Participants will give a presentation and receive constructive feedback in a
supportive environment. Tel: 604 443 8453
Web: bit.ly/vcc-speakup
$166 / 1 DAY / cLAssROOm / vANcOUvER
sEcTOR: ALL

TRAiNiNG cOURsEs
maNagiNg otHers
2.1 INTERPERSONAL RELATIONShIPS

2.1.1 cOmmUNicATiNG EffEcTivELY
BAsic mANAGEmENT AND EThics (BLDT 1061)

Introduces supervision and management basics including responsibilities, interpersonal and Bc inStitute of tecHnoLogy
communication skills, leadership, teamwork, negotiation and dispute resolution. Reflects on
workplace issues through an examination of ethical rights and principles, industry codes of ethics, Tel: 604 434 1610
and relevant case studies. Web: www.bcit.ca/study/
courses/bldt1061
$460 / 12 WEEks / cLAssROOm / BURNABY
ORGANizATiONAL BEhAviOUR iN cONsTRUcTiON iNDUsTRY

(BLDT 1091)
Introduces basics of organizational behaviour to improve efficiency and effectiveness in Bc inStitute of tecHnoLogy
construction workplaces. Examines topics such as perception, personality and emotions;
individual values and attitudes; motivation; teamwork; communication; power and politics; Tel: 604 434 1610
leadership; and organizational culture. Uses in-class teambuilding exercises, discussions and Web: www.bcit.ca/study/
relevant case examples. courses/bldt1091

LEADERship 1 - iNTERpERsONAL skiLLs (BUsA 3105)

Equips students with strong interpersonal skills. Increases awareness of the critical importance of Bc inStitute of tecHnoLogy
people skills in the workplace. Students will learn through group interactions, role-play, lectures
and practice sessions. Tel: 604 434 1610
Web: www.bcit.ca/study/
$415 / 12 WEEks / ONLiNE courses/busa3105
sEcTOR: ALL
cOmmUNicATiON, NEGOTiATiON, cONfLicT REsOLUTiON (cNcR)

Focuses on improving written/oral communication and negotiation skills within the construction conStRuction SectoR
industry. Topics include defining and understanding stages of conflict, recognizing the importance counciL
of communication, using assertiveness techniques, dealing effectively with difficult people,
identifying criteria for effective negotiators, understanding use/abuse of power in negotiation, and Tel: 613 569 5552
recognizing when to close negotiations. Uses interactive elements, case studies, and practical Email: [email protected]
examples. Provides a search function, course glossary, and access to a reference library. Web: bit.ly/csc-courses
N/A / sELf-pAcED / ONLiNE

CoUrses for maNagiNg otHers
LEADERship AND cOmmUNicATiON

Examines interpersonal and intercultural communication theories emphasizing positive DougLAS coLLege
interactions which account for diversity (e.g., gender, ethnicity, ability), the process of giving/
receiving feedback, and achieving goals. Students will develop leadership skills to relate Tel: 604 527 5069
effectively to others in diverse settings and formats through listening, writing, speaking and using Email: [email protected]
electronic aids. Part of Leadership Development Certificate program. Web: bit.ly/douglasbc-leadership
courses
$398 / 3 DAYs / cLAssROOm / NEW WEsTmiNsTER
sEcTOR: ALL

LEADERship iN AcTiON pUBLic spEAkiNG

Develops professional-level public speaking skills for leaders, including speech preparation, DougLAS coLLege
presentation and delivery. Gently pushes students beyond their boundaries and comfort zones,
taking a strengths-based approach. Part of Leadership Development Certificate program. Tel: 604 527 5069
$398 / 3 DAYs / cLAssROOm / NEW WEsTmiNsTER Web: bit.ly/douglasbc-leadership
sEcTOR: ALL
courses
iNTERpERsONAL cOmmUNicATiON
Explores how successful communication depends on the effective use of specific strategies and eD2go
behaviours. Uses examples, graphics and theoretical models to help clarify communication topics.
Introduces the concepts of verbal/nonverbal expressions including tone and appearance as well See pg 171 for info on BC training
as gender and cultural influences on communication. providers offering this course:
sEcTOR: ALL
kEYs TO EffEcTivE cOmmUNicATiON

Guides students step-by-step through the process of becoming a great conversationalist, building eD2go
confidence and creating better relationships along the way. Students will learn to build rapport
and create trusting, warm and respectful environments, as well as acquire strategies for getting See pg 171 for info on BC training
along with others and creating a great first impression. providers offering this course:
sEcTOR: ALL

sEcTOR: ALL
LEADiNG ThE WAY (fmGmT100)

Explores personal leadership and communication styles and evaluates their effectiveness for all JuStice inStitute of Bc
organizational levels. Introduces key roles and responsibilities for supervisors and managers.
Reviews major leadership and management theories, introducing practical workplace Tel: 604 528 5608
applications. Uses assessment tools to facilitate development of leadership competencies (e.g., Email: [email protected]
DiSC , an online tool to be completed before class begins). Part of Foundations of Effective Web: www.jibc.ca/course/
Management and Leadership Certificate program. fmgmt100
$405 - $463 / 3 DAYs / cLAssROOm / vicTORiA, vANcOUvER, NEW WEsTmiNsTER

sEcTOR: ALL

TRAiNiNG cOURsEs
maNagiNg otHers
WORkpLAcE cOmmUNicATiONs: iT’s ALL ABOUT YOU

(mGmT134)
Highlights impact of negative and positive energy in the workplace and effect of JuStice inStitute of Bc
miscommunication on business productivity and personal growth at all organizational levels.
Facilitates diverting time spent on personal issues to maximize productivity and career enjoyment. Tel: 604 528 5608
Offers techniques to reduce overreactions and feelings of being overwhelmed, set healthy Email: [email protected]
professional boundaries, foster inclusive communication, improve communication flow, reduce Web: www.jibc.ca/course/
administrative redundancy, and improve email and phone efficiency. mgmt134

sEcTOR: ALL
BUsiNEss cOmmUNicATiONs (GBsc 1004)

Introduces the fundamentals of interpersonal and group interactions including written, verbal and LAngARA coLLege
non-verbal communication. Topics include presentation preparation, delivery techniques,
awareness of tone, audience considerations, and the use of direct vs. indirect messages. Tel: 604 876 1023
sEcTOR: ALL
management
cOmmUNicATiNG EffEcTivELY (sscp 1009)

Emphasizes the importance of effective communication to the success of managers and teams. LAngARA coLLege
Introduces strategies to improve the communication process. Facilitates understanding of how
people with different personalities prefer to give and receive information. Reduces communication Tel: 604 876 1023
barriers to ensure common understanding. Provides insights about the manager’s role in Email: [email protected]
communicating change. Web: bit.ly/langara-
managementskills
sEcTOR: ALL
mANAGiNG fOR sUccEss (sscp 1008)

Enhances the knowledge and skills required for both personal and professional success. Topics LAngARA coLLege
include management objectives, goal-setting, communicating expectations to employees, giving/
receiving feedback, conducting coaching conversations, and improving employee performance Tel: 604 876 1023
through formal and/or informal rewards and recognition. Email: [email protected]
$ 299 / 2 DAYs / cLAssROOm / vANcOUvER managementskills
sEcTOR: ALL
fAcE TO fAcE cOmmUNicATiON (cEBsNs 822)

Focuses on the importance of face-to-face communication even in light of rapid and continuous noRtHWeSt coMMunity
technological advances. Explores why personal contact is so powerful and helps participants coLLege
discover what they can do to become excellent communicators.
Tel: 1 877 277 2288
$109 / 1 DAY / cLAssROOm / kiTimAT, TERRAcE Web: bit.ly/nwcc-professional
sEcTOR: ALL
development

NEGOTiATiON skiLLs AND sTRATEGiEs (cEBsNs 733)

Discusses how negotiation skills and strategies help individuals reach agreement and satisfactory noRtHWeSt coMMunity
resolution. This workshop helps participants identify and build communication and negotiation coLLege
skills and strategies to achieve a positive outcome without comprising relationships.
Tel: 1 877 277 2288
$109 / 1 DAY / cLAssROOm / cALL fOR LOcATiONs Web: bit.ly/nwcc-professional
sEcTOR: ALL
development
WORkiNG TOGEThER (cEBsNs 831)

Presents the notion of workplace diversity and how culture and politics impact organizations. noRtHWeSt coMMunity
Participants will learn to reverse prejudicial thinking and understand how gestures and body coLLege
language differ between cultures. This course discusses how to speak and listen effectively to
people with different backgrounds and how to pay attention to non-verbal cues. Tel: 1 877 277 2288
$109 / 1 DAY / cLAssROOm / TERRAcE, kiTimAT development
sEcTOR: ALL
iNTERpERsONAL skiLLs fOR sUpERvisORs (mss 01)

Focuses on effective communication, with topics including communicating effectively and okAnAgAn coLLege
persuasively, improving relationships with others, enhancing interviewing techniques, and using
an effective system for making quality decisions. Part of Management Skills for Supervision Tel: 250 762 5445
certificate program. Web: bit.ly/okanagan-
managementskills
$676 / 30 hOURs / cLAssROOm / vERNON, pENTicTON, kELOWNA
sEcTOR: ALL
cORE cOmmUNicATiONs skiLLs

Introduces key concepts and skills required by supervisors and managers to ensure clear RoyAL RoADS univeRSity
communication in the workplace. Helps participants gain insight into their own communication
style and develop a plan for continued improvement beyond the workshop. Tel: 250 391 2600 ext. 4801
Email: continuingstudies@
$195 / 1 DAY / sEmiNAR / vicTORiA royalroads.ca
sEcTOR: ALL
Web: www.royalroads.ca/
continuing-studies
DEvELOpiNG hiGh pERfORmANcE TEAms

Builds on the need for teams to work together to achieve more in an era of “do more with less”. RoyAL RoADS univeRSity
Discusses strategies to develop high performing teams through reaching a consensus, making
sound decisions, and fostering effective communication skills. Tel: 250 391 2600 ext. 4801
sEcTOR: ALL
continuing-studies
EffEcTivE cOmmUNicATiON
Focuses on improving understanding and communication using the DISC behavioral profile. Study SeLkiRk coLLege
the four quadrants and styles, learn how to adjust and modify one's own style when dealing with
different people. Work on words, body language and tonality and the importance of these three Tel: 1 888 953 1133
items when being an effective communicator. Email: [email protected]
Web: selkirk.ca/ce/
$195 / 1 DAY / cLAssROOm / cAsTLEGAR
sEcTOR: ALL

TRAiNiNG cOURsEs
maNagiNg otHers
NOW i cAN hEAR YOU: mEssAGEs ThAT mOTivATE

Demystifies the communication process and discusses methods to effectively design and target SeLkiRk coLLege
messages. Introduces the transmission model of communication and explores individual
differences in message interpretation and methods to overcome communication barriers. Tel: 1 866 301 6601
Emphasizes it’s not what you say, but what they hear that’s important. Email: [email protected]
Web: selkirk.ca/ce/
$99 / 1 DAY / cLAssROOm / NELsON
sEcTOR: ALL
cOmmUNicATiON iN BUsiNEss (mGmT 110)

Discusses how negotiation skills and strategies help individuals reach agreement and satisfactory SiMon fRASeR univeRSity
resolution. This workshop helps participants identify and build communication and negotiation
skills and strategies to achieve a positive outcome without comprising relationships. Tel: 778 782 5095
$570 / 10-12 DAYs / cLAssROOm / vANcOUvER, sURREY Web: bit.ly/sfu-business
sEcTOR: ALL
communication
ORGANizATiONAL BEhAviOUR (mGmT 115)

Focuses on the interaction between individuals and groups in organizations; how to predict and SiMon fRASeR univeRSity
understand events; the influence of values, attitudes, personality, and emotion on individual
behaviour; and the implications of specific behaviours on the organization. Covers topics such as Tel: 778 782 5095
communication and motivation, team dynamics, leadership, the role of politics and power, conflict Email: [email protected]
and negotiation, organizational culture, and change management. Web: bit.ly/sfu-organizational
behaviour
sEcTOR: ALL
pROjEcT LEADERship, pROBLEm sOLviNG, AND

DEcisiON mAkiNG (DApm 125)
Discusses how lack of communication and teamwork, as well as a reluctance to seek input from SiMon fRASeR univeRSity
others, can lead to project problems and conflicts. Presents a project leadership approach that
strengthens team processes and improves decision making. Tel: 778 782 5095
$800 - $840 / 2 DAYs / cLAssROOm / sURREY Web: bit.ly/sfu-projectleadership
sEcTOR: ALL
mANAGEmENT pRiNcipLEs AND pRAcTicEs (mNGT 1211)

Develops a basic understanding of manager roles and functions and explains principles, concepts, tHoMPSon RiveRS univeRSity
and techniques utilized by managers. Topics include communicating, planning, making decisions,
organizing, leading, controlling, and innovating. Provides participants an opportunity to develop Tel: 250 828 5036
skills through examining real-life situations and analyzing case studies. Ideal for current or future Email: [email protected]
managers. Web: www.tru.ca/distance/
courses/mngt1211.html
$368 / 14-30 WEEks / ONLiNE
sEcTOR: ALL

sTEppiNG Up TO sUpERvisiON (xmsk 0930)

Discusses the at times difficult transition of worker to supervisor or lead hand. Explores the tHoMPSon RiveRS univeRSity
differences between doing the work and supervising the work of others. Provides participants with
an opportunity to practice the skills required to lead effectively in rapidly changing workplaces. Tel: 250 828 5060
Web: www.tru.ca/business/tmc/
$450 / 2 DAYs / cLAssROOm / kAmLOOps core/corestepup.html
sEcTOR: ALL
fAciLiTATiON skiLLs fOR LEADERs

Reinforces the notion that leading by command is an ineffective strategy and highlights need for univeRSity of Bc - SAuDeR
managers to support people and permit them to share ideas productively. Ideal for experienced ScHooL of BuSineSS
managers to continue to develop and practice skills and techniques for effective facilitation.
Tel: 604 822 8400
$1,430 / 2 DAYs / sEmiNAR / vANcOUvER Email: [email protected]
sEcTOR: ALL
Web: bit.ly/sauder-leader
facilitationskills
sTRATEGiEs fOR iNTERcULTURAL cOmmUNicATiON

Designed to help individuals build strong cultural awareness and communication skills to work univeRSity of Bc
more effectively in diverse cultural settings. Learn how culture affects communication, and how
you can engage across differences with more ease and confidence. Find out how power Tel: 604 822 1466
imbalances can impact interactions and discover practical tools to reduce misunderstandings and Web: www.cic.cstudies.ubc.ca/
strengthen inclusive practices. cis/courses.html
$895 / 6 WEEks / ONLiNE

sEcTOR: ALL
iNTERpERsONAL BUsiNEss cOmmUNicATiONs

Focuses on improving effectiveness of business communication with an emphasis on developing univeRSity of victoRiA
effective approaches for personal and professional relationships. Discusses topics such as the
communication process, perception, self-assessment, conflict, relationships, language and needs, Tel: 250 472 4747
beliefs and values. Email: [email protected]
Web: bit.ly/uvic-business
$495 / 1 sEmEsTER / cLAssROOm / vicTORiA communications
sEcTOR: ALL
NEGOTiATiON skiLLs
Discusses stages of negotiation, negotiation techniques, and negotiation alternatives. Helps univeRSity of victoRiA
participants to develop effective negotiation skills, critical for business success, through
discussion and activities. Ideal for managers who have begun to take on more negotiating roles in Tel: 250 472 4747
the workplace. Email: [email protected]

Web: bit.ly/uvic-negotiationskills
$495 / 13 WEEks / cLAssROOm / vicTORiA
sEcTOR: ALL
UsiNG LEADERship LANGUAGE (LEAD 1112)

Introduces the communication process in organizations and how to improve awareness of key vAncouveR coMMunity
problems in communication. Participants will analyze communication styles to assist in more coLLege
effectively getting the job done.
Tel: 604 443 8453
$166 / 1 DAY / cLAssROOm / vANcOUvER Web: bit.ly/vcc-leadershiplanguage
sEcTOR: ALL

TRAiNiNG cOURsEs
maNagiNg otHers
BUs cOmmUNicATiON fOR LEADERs (LEAD 1138)

Explores the importance of effective business communication in today's modern, multicultural vAncouveR coMMunity
business world. Participants will study communication in small groups, teams and across cultures. coLLege
$166 / 1 DAY / cLAssROOm / vANcOUvER Tel: 604 443 8453

sEcTOR: ALL
Web: bit.ly/vcc-communication
forleaders
chALLENGiNG pERsONALiTiEs (LEAD 1169)

Discusses that personalities and communication styles cannot be changed but individuals can vAncouveR coMMunity
learn to work effectively with and around them. Participants will explore techniques to feel less coLLege
threatened and more confident.
Tel: 604 443 8453
$166 / 1 DAY / cLAssROOm / vANcOUvER Web: bit.ly/vcc-challenging
sEcTOR: ALL
personalities
iNTERpERsONAL cOmmUNicATiON skiLLs (mskL 1101)

Outlines how to use effective verbal and non-verbal communication skills, conduct organized vAncouveR coMMunity
interviews, use decision-making methods, and make win/win decisions one-on-one and in groups. coLLege
$337 / 8 EvENiNGs / cLAssROOm / vANcOUvER Tel: 604 443 8453

sEcTOR: ALL
Web: bit.ly/vcc-interpersonal
communicationskills
EssENTiAL mANAGEmENT skiLLs (mskL 1103)

Introduces essential management skills such as communication, conflict resolution, leadership vAncouveR coMMunity
and motivation. Through interactive activities and projects, participants will learn to increase their coLLege
management potential.
Tel: 604 443 8453
$337 / 8 EvENiNGs / cLAssROOm / vANcOUvER Web: bit.ly/vcc-essential
sEcTOR: ALL
mgmntskills
2.1.2 REcOGNiziNG/REsOLviNG cONfLicT
AGREEmENT sEEkiNG AT WORk (BUs 215)

Introduces a variety of skills students can use to reach sustainable resolutions to workplace cAMoSun coLLege
conflicts.
Tel: 250 370 3550
$220 / 1 sEmEsTER / cLAssROOm / vicTORiA Web: bit.ly/camosun-business
sEcTOR: ALL

cOmmUNicATiON, NEGOTiATiON, cONfLicT REsOLUTiON (cNcR)

Focuses on improving written/oral communication and negotiation skills within the construction conStRuction SectoR
industry. Topics include defining and understanding stages of conflict, recognizing the importance counciL
of communication, using assertiveness techniques, dealing effectively with difficult people,
identifying criteria for effective negotiators, understanding use/abuse of power in negotiation, and Tel: 613 569 5552
recognizing when to close negotiations. Uses interactive elements, case studies, and practical Email: [email protected]
examples. Provides a search function, course glossary, and access to a reference library. Web: bit.ly/csc-courses
N/A / sELf-pAcED / ONLiNE

AchiEviNG sUccEss WiTh DifficULT pEOpLE

Presents strategies for dealing more effectively with difficult people (e.g., bosses, co-workers, and eD2go
even neighbours and family members). Facilitates self-understanding and strengthens capacity to
solve people problems. Enhances relationship skills, resulting in greater personal and professional See pg 171 for info on BC training
productivity. providers offering this course:
sEcTOR: ALL
fUNDAmENTALs Of sUpERvisiON AND mANAGEmENT

Provides opportunity to learn how to make a successful transition from employee to manager and eD2go
how to manage time to effectively cope with the constant demands of a managerial job.
Participants will learn the skills required to delegate responsibility, influence and direct other See pg 171 for info on BC training
people's performance, solve problems, resolve conflicts, and motivate employees. providers offering this course:
sEcTOR: ALL
iNDiviDUAL ExcELLENcE
Introduces career-enhancing skills including goal setting, time management, and personal eD2go
organization. Participants will learn how to improve creative abilities, gain confidence with
financial matters, and minimize conflict; provides an opportunity to develop a fulfilling career plan. See pg 171 for info on BC training
$119 - $199 / 6 WEEks / ONLiNE

sEcTOR: ALL

TRAiNiNG cOURsEs
maNagiNg otHers
iNTRODUcTiON TO NEGOTiATiONs
Explores the nature and causes of conflict, and the barriers to resolving conflict. Various conflict DougLAS coLLege
resolution approaches are then introduced. Participants will get to know their own negotiation
style as the five negotiation styles are presented. Other topics include the assumptions and myths Tel: 604 527 5472
of negotiating, elements of win-win negotiations and dealing with difficult people. Email: ce-tg_registration@
douglas.bc.ca
$595 / 2 DAYs / sEmiNAR / NEW WEsTmiNsTER Web: bit.ly/douglasbc-
sEcTOR: ALL
supplymgmt
LEADERship AND cREATivE pROBLEm-sOLviNG

Introduces problem-solving models and methods. Equips leaders to discover problems, identify DougLAS coLLege
issues, and develop creative solutions. Students will identify, review and adapt their personal
problem-solving and conflict resolution styles. Part of Leadership Development Certificate Tel: 604 527 5069
program. Email: [email protected]
Web: bit.ly/douglasbc-
$398 / 3 DAYs / cLAssROOm / NEW WEsTmiNsTER leadershipcourses
sEcTOR: ALL
pEOpLE pROBLEms: hOW TO sUpERvisE chALLENGiNG

EmpLOYEEs (mGmT 315)
Equips supervisors and managers to recognize their own roles in poor employee performance and JuStice inStitute of Bc
to effectively transform problem behaviours into a healthy workplace with a culture of
engagement and productivity. Builds capacity to deal with performance issues rather than Tel: 604 528 5608
ignoring them. Email: [email protected]
$495 / 2 DAYs / cLAssROOm / vANcOUvER, NEW WEsTmiNsTER mgmt315
sEcTOR: ALL
mANAGiNG iN cONfLicT (sscp 1007)

Enhances understanding of human behaviour, including recognizing and working well with LAngARA coLLege
different personality types and styles. Provides techniques for identifying and coping with difficult
workplace behaviours, reading body language, establishing rapport, and dealing more effectively Tel: 604 876 1023
with others. Email: [email protected]
$299 / 2 DAYs / cLAssROOm / vANcOUvER managementskills
sEcTOR: ALL
hANDLiNG ThE DifficULT EmpLOYEE (cEBsNs 864)

helps managers understand why performance problems occur and how to resolve them. It noRtHWeSt coMMunity
includes a six-step intervention model and a thorough discussion of discipline and termination coLLege
procedures.
Tel: 1 877 277 2288
sEcTOR: ALL
development

OfficE pOLiTics (cEBsNs 830)

Addresses the negatives and positives of office politics, emphasizes the importance of mutual noRtHWeSt coMMunity
understanding and respect, and introduces the five rules of office politics. Teaches participants coLLege
how to respond confidently and diplomatically to unfair situations, bounce back from personal
blunders, and recognize the devious tactics of others. Tel: 1 877 277 2288
sEcTOR: ALL
cOmmUNicATiON iN BUsiNEss (mGmT110)

Explores the keys to effective communications through group exercises, case studies, reflection SiMon fRASeR univeRSity
and lecture. Focuses on interpersonal and group communication within the work setting.
Discusses topics such as verbal/nonverbal communication, communication styles, group Tel: 778 782 5095
interactions, conflict resolution, intercultural communication, and technology and communication. Email: [email protected]
Web: bit.ly/sfu-business
$570 / 10-12 DAYs / cLAssROOm / vANcOUvER, sURREY communication
sEcTOR: ALL
ORGANizATiONAL BEhAviOUR (mGmT115)

understand events; the influence of values, attitudes, personality, and emotion on individual
and negotiation, organizational culture, and change management. Web: bit.ly/sfu-organizational
behaviour
sEcTOR: ALL

DEcisiON mAkiNG (DApm125)
sEcTOR: ALL
REsOLviNG cONfLicT iN ThE WORkpLAcE

Provides insights into the nature of workplace conflict. Participants will learn how to avoid univeRSity of Bc - SAuDeR
conflicts or resolve them in a fair and considerate manner and will leave with an action plan for ScHooL of BuSineSS
applying a conflict resolution process in their organizations.
Tel: 604-822-8400
sEcTOR: ALL
Web: bit.ly/sauder-resolvingwork
placeconflict

TRAiNiNG cOURsEs
maNagiNg otHers

beliefs and values. Email: [email protected]
sEcTOR: ALL

and motivation. Through interactive activities and projects participants will learn to increase their coLLege
Tel: 604 443 8453
$337 / 8 EvENiNGs / cLAssROOm / vANcOUvER Web: bit.ly/vcc-essential
sEcTOR: ALL
mgmntskills
fROm cONfLicT TO cOLLABORATiON (LEAD 1105)

Focuses on developing practical skills for resolving conflict resulting from differences in goals, vAncouveR coMMunity
employee performance and work habits. Participants will define sources of conflict and learn to coLLege
apply conflict resolution techniques in real work scenarios.
Tel: 604 443 8453
$166 / 1 DAY / cLAssROOm / vANcOUvER Web: bit.ly/vcc-conflictto
sEcTOR: ALL
collaboration
TEAm cOAchiNG (LEAD 1121)

Trains individuals to be leaders who coach the team to resolve issues and challenges. vAncouveR coMMunity
Participants will learn to work with the team to create a common vision, develop a strategy and coLLege
agree on roles, responsibilities and ways of working together.
Tel: 604 443 8453
$166 / 1 DAY / cLAssROOm / vANcOUvER Web: bit.ly/vcc-teamcoaching
sEcTOR: ALL
2.1.3 hANDLiNG cUsTOmER RELATiONs

WiNNiNG cUsTOmERs fOR LifE

Shows participants how to build the foundations of an exceptional customer service experience, cHAMBeR LeARning netWoRk
including how to include quality customer care in the organization's value proposition.
Tel: 1 877 622 7442
$495 / sELf-pAcED / sELf-sTUDY / ONLiNE Web: bit.ly/cln-customersforlife
sEcTOR: ALL

mOTivATiNG ThE DifficULT cLiENT

highlights strategies for motivating difficult individuals and explores the process of enlightenment cHRiStiAn LABouR
and empowerment for proactively avoiding difficulties in the workplace. ASSociAtion of cAnADA
$135 / 3 hOURs / sEmiNAR / LANGLEY Email: [email protected]

Web: bit.ly/clac
programsandcourses
mANAGiNG cUsTOmER sERvicE

Uncovers the dynamic methods of bringing out the best in the team, measuring customer service eD2go
and learning how to anticipate the needs of staff and customers. Also learn how to communicate,
resolve complaints and foster winning traits. See pg 171 for info on BC training
sEcTOR: ALL
pROviDiNG ExcELLENT cUsTOmER sERvicE

Explores how to create a culture where customer service is at the forefront, ensuring social and RoyAL RoADS univeRSity
environmental bottom lines are as important as financial. highlights excellent customer service
practices and honours the challenges customer service workers face. Tel: 250 391 2600 ext. 4801
sEcTOR: ALL Web: www.royalroads.ca/
continuing-studies
DYNAmics Of cUsTOmER sERvicE (GE122)

Explores effective customer service and support. Introduces theory and applications of problem- SPRott-SHAW coMMunity
solving methods. coLLege
sEcTOR: ALL
Web: bit.ly/sprottshaw-
officeconcepts
cUsTOmER sERvicE (xmsk 0670)

Shows participants how to assess their current level of customer service skills and explores ways tHoMPSon RiveRS univeRSity
to enhance the service they provide.

Tel: 1 800 663 4936
$177 / 1 DAY / cLAssROOm / WiLLiAms LAkE Email: [email protected]
sEcTOR: ALL
Web: www.tru.ca/williamslake/
cs/prodev.html

TRAiNiNG cOURsEs
maNagiNg otHers
2.1.4 BUiLDiNG TRUsT iN RELATiONships
kEYs TO EffEcTivE cOmmUNicATiON

Introduces the keys to effective communication. Demonstrates how to use communication to build eD2go
rapport and create environments of trust, warmth and respect. Participants will become more
confident, learn to create a great first impression, get along well with others, and create more and See pg 171 for info on BC training
better personal and professional relationships. providers offering this course:
sEcTOR: ALL

Presents the notion of workplace diversity and how culture and politics impacts organizations. noRtHWeSt coMMunity
language differs between cultures. This course discusses how to speak and listen effectively to
sEcTOR: ALL
BUiLDiNG TRUsT
Teaches participants that trust is an essential managerial skill that can smooth team interactions univeRSity of Bc - SAuDeR
and promote superior performance. ScHooL of BuSineSS
$1,225 / 2 DAYs / cLAssROOm / vANcOUvER Tel: 604 822 8400

sEcTOR: ALL
Web: bit.ly/sauder-buildingtrust

beliefs, and values. Email: [email protected]
sEcTOR: ALL

2.1.5 BUiLDiNG AND sTRENGThENiNG TEAms
BUiLDiNG pRODUcTivE RELATiONships

Presents tools to build and sustain effective relationships, even with people considered “difficult ASSociAtion of PRofeSSionAL
to get along with". Challenges personal definitions of “difficult people” to help build productive engineeRS AnD
relationships. Promotes self-understanding and provides an opportunity to recognize and build on geoScientiStS of Bc
strengths through self-assessment (e.g., Strength Deployment Inventory).
Tel: 604 430 8035

and relevant case studies. Web: www.bcit.ca/study/courses/
bldt1061


(BLDT 1091)
leadership; and organizational culture. Uses in-class teambuilding exercises, discussions and Web: www.bcit.ca/study/courses/
relevant case examples. bldt1091

EffEcTivE TEAmBUiLDiNG (LDcT 508v)

Acknowledges that teams have become the workplace norm and forming great teams takes work. cAMoSun coLLege
Introduces essential elements of productive teams and the stages of team development. Equips
participants to use strengths of individual teams members to build effective, productive teams Tel: 250 370 3550
committed to achieving common goals. Web: www.camosun.ca/learn/
programs/ldct/descript.html
N/A / 12 hOURs / cLAssROOm / vicTORiA
sEcTOR: ALL
LEADiNG ThE TEAm

Introduces basic principles of working with small groups including member roles, group formation DougLAS coLLege
process, group dynamics, and group problem solving. Develops expertise in group leadership and
team building. Part of Leadership Development Certificate program. Tel: 604 527 5069
$398 / 3 DAYs / cLAssROOm / NEW WEsTmiNsTER Web: bit.ly/douglasbc-
sEcTOR: ALL
leadershipcourses

TRAiNiNG cOURsEs
maNagiNg otHers
BUiLDiNG TEAms ThAT WORk

Introduces the components of successful teams and the stages of team development. Enhances eD2go
competencies in project management, decision-making, and communicating and problem-solving
within teams. Introduces the pitfalls of unhealthy group interactions to minimize the impact on See pg 171 for info on BC training
teams. Strengthens learning through real-life examples and scenarios. Builds team leadership providers offering this course:
qualities, preparing all team members to take on rotating leadership roles. - College of New Caledonia
$119 - $199 / 6 WEEks / ONLiNE - North Island College
sEcTOR: ALL - Northern Lights College
iNspiRiNG TEAms AND mANAGiNG chANGE (fmGmT200)

Enhances understanding of team dynamics and the manager or supervisor’s role in the change JuStice inStitute of Bc
management process. Strengthens competency to lead others through problem-solving, decision-
making and conflict resolution processes. Tel: 604 528 5608
$280 - $360 / 2 DAYs / cLAssROOm / vicTORiA, vANcOUvER, NEW WEsTmiNsTER Web: www.jibc.ca/course/
sEcTOR: ALL fmgmt200
TEAm BUiLDiNG TAcTics: mAkiNG ThE WhOLE GREATER ThAN

ThE sUm (mGmT132)
Strengthens skills to build effective teams, creating a positive employee experience and JuStice inStitute of Bc
facilitating greater group accomplishments and productivity than would be possible for individuals
to achieve independently. Introduces techniques to delegate tasks, promote group harmony, Tel: 604 528 5608
differentiate the personal from the professional, and facilitate positive energy. Explores team roles Email: [email protected]
(including difficult and uncooperative team members) and offers techniques for changing roles in Web: www.jibc.ca/course/
groups. Introduces strategies to avoid/discourage stereotyping and typecasting. mgmt132
$275 / 2 DAYs / cLAssROOm / vANcOUvER, NEW WEsTmiNsTER

sEcTOR: ALL

EmpLOYEEs (mGmT315)

sEcTOR: ALL

sEcTOR: ALL


Presents the notion of workplace diversity and how culture and politics impacts organizations. noRtHWeSt coMMunity
language differs between cultures. This course discusses how to speak and listen effectively to
sEcTOR: ALL
TEAm BUiLDiNG skiLLs (mss 02)

Develops leadership skills through discussions on topics such as creating a climate of motivation, okAnAgAn coLLege
using effective and preferred leadership styles, building teams, and running meetings. Part of
Management Skills for Supervision Certificate program. Tel: 250 762 5445
Web: bit.ly/okanagan-management
$676 / 30 hOURs / cLAssROOm / vERNON, pENTicTON, kELOWNA skills
sEcTOR: ALL

sound decisions, and fostering effective communication skills. Tel: 250 391 2600 ext. 4801
sEcTOR: ALL
continuing-studies
pLAN ThE WORk AND WORk ThE pLAN

Discusses the process of establishing key priorities and incorporating these into the work plan. RoyAL RoADS univeRSity
Participants will learn to stay focused on priorities and performance indicators in order to foster
an effective team able to achieve its goals and be successful. Tel: 250 391 2600 ext. 4801
$295 / 2 DAYs / sEmiNAR / vicTORiA royalroads.ca
continuing-studies

DEcisiON mAkiNG (DApm125)
sEcTOR: ALL
BUiLDiNG mULTicULTURAL TEAms

Examines the effect of culture on teams and organizational behaviour. Enhance skills in univeRSity of Bc
establishing, motivating and leading culturally diverse teams.
Tel: 604 822 1466
$895 / 2 DAYs (cLAssROOm), 6 WEEks (ONLiNE) / vANcOUvER, ONLiNE Web: www.cic.cstudies.ubc.ca/
sEcTOR: ALL
cis/courses.html

TRAiNiNG cOURsEs
maNagiNg otHers
ORGANizATiONAL BEhAviOUR (xBUs 230)

Provides an introduction to the study of people and groups in organizations. Topics include univeRSity of noRtHeRn Bc
perceptions, personality, learning, work motivation, job attitudes, group dynamics and leadership.
Part of Certificate in Human Resources program. Tel: 250 960 5980
$540 / 12 WEEks / cLAssROOm / pRiNcE GEORGE Web: www.unbc.ca/continuing
sEcTOR: ALL
studies/catalog.html

Trains individuals to be leaders who coach the team to resolve issues and challenges. Participants vAncouveR coMMunity
will learn to work with the team to create a common vision, develop a strategy and agree on roles, coLLege
responsibilities and ways of working together.
Tel: 604 443 8453
sEcTOR: ALL
TEAm skiLLs (mskL 1102)

Guides participants in discovering their personal leadership style and how it impacts the team. vAncouveR coMMunity
Participants will explore team development and progression as well as tools and skills to address coLLege
critical team challenges.
Tel: 604 443 8453
$337 / 8 EvENiNGs / cLAssROOm / vANcOUvER Web: bit.ly/vcc-teamskills
sEcTOR: ALL
2.1.6 LEADiNG EffEcTivELY

Tel: 604 430 8035
LEADiNG pEOpLE TO pEAk pERfORmANcE

Builds off the notion that an organization’s “human assets” are their most precious resources. ASSociAtion of PRofeSSionAL
Introduces strategies for unleashing untapped potential of staff, going beyond “boot-camp” engineeRS AnD
command and control leadership styles. Equips participants to motivate employees to bring out geoScientiStS of Bc
their best (i.e., peak performance).
Tel: 604 430 8035


bldt1061
LEADERship 1 - iNTERpERsONAL skiLLs (BUsA 3105)

Equips students with strong interpersonal skills. Increases awareness of the critical importance of Bc inStitute of tecHnoLogy
people skills in the workplace. Students will learn through group interactions, role-play, lectures
and practice sessions. Tel: 604 434 1610
$415 / 12 WEEks / ONLiNE busa3105
sEcTOR: ALL
LEADERship 2 - TEAm skiLLs (BUsA 3155)

Focuses on the leadership role of supervisors and managers in influencing organizational Bc inStitute of tecHnoLogy
performance. Includes topics such as developing team performance, collaborating effectively with
others, problem solving, managing change, and fostering innovation. Tel: 604 434 1610
sEcTOR: ALL

(BLDT 1091)
leadership; and organizational culture. Uses in-class teambuilding exercises, discussions and Web: www.bcit.ca/study/courses/
relevant case examples. bldt1091

LEADERship skiLLs (BUs 214)

Examines key approaches to studying leadership. Provides opportunities for students to explore cAMoSun coLLege
their own leadership style and develop and apply leadership skills essential to working with
individuals, teams and organizations. This course is part of the Business Diploma. Tel: 250 370 3550
Web: bit.ly/camosun-business
sEcTOR: ALL
pREpARiNG fOR LEADERship: WhAT iT TAkEs TO TAkE ThE

LEAD (#32536)
Designed to help aspiring leaders get ready for new challenges and responsibilities. Discover the cAnADiAn MAnAgeMent centRe
heart, soul and mind of true leadership and learn what people expect and respect in today’s
leaders. The essential first step in this journey to leadership will be an honest self-assessment of Tel: 1 877 262 2519
skills, traits, competencies, abilities and experiences. Email: [email protected]
Web: www.cmctraining.org/
$1995 / 2 DAYs / sEmiNAR / vANcOUvER preparing-for-leadership
sEcTOR: ALL

TRAiNiNG cOURsEs
maNagiNg otHers
LEAD WiTh pURpOsE

Provides leaders of all types and levels with the tools to positively influence and best serve others. cAPiLAno univeRSity
Learn the strategies of leadership focusing on problem solving, prioritization, people development
and vision. Tel: 604 984 4901
Web: bit.ly/capilano-pmgmt
$495 / 2 DAYs / cLAssROOm / NORTh vANcOUvER
sEcTOR: ALL
shApiNG TOmORROW's LEADERs

Helps future leaders cultivate the skills and knowledge required to move into a managerial cHAMBeR LeARning netWoRk
position. Teach your new group of managers how to become change agents, company
evangelists, and influential staff leaders. Give your employees the skills and knowledge needed to Tel: 1 877 622 7442
grow your organization. Web: bit.ly/cln-shapingleaders
$495 / sELf-pAcED / sELf-sTUDY / ONLiNE

sEcTOR: ALL
fOUNDATiONs Of LEADERship
Examines leadership concepts and models, and challenges leadership myths through exploring DougLAS coLLege
the dynamics of power, authority and influence. Leader types/styles are introduced (e.g.,
situational, personal, interactive, transactional, transformational). Students will identify their own Tel: 604 527 5069
leadership style and demonstrate ability to adapt, reflect, think critically and examine their core Email: [email protected]
values, beliefs, and ethics. Part of Leadership Development Certificate program. Web: bit.ly/douglasbc-
leadershipcourses
sEcTOR: ALL

Examines interpersonal and intercultural communication theories emphasizing positive DougLAS coLLege
interactions which account for diversity (e.g., gender, ethnicity, ability), the process of giving/
receiving feedback, and achieving goals. Students will develop leadership skills to relate Tel: 604 527 5069
effectively to others in diverse settings and formats through listening, writing, speaking and using Email: [email protected]
electronic aids. Part of Leadership Development Certificate program. Web: bit.ly/douglasbc-
leadershipcourses
sEcTOR: ALL

issues, and develop creative solutions. Students will identify, review and adapt their personal
sEcTOR: ALL

LEADERship fOR chANGE

Contends that effective leadership is more than a position; it requires action. Students will learn to DougLAS coLLege
build quality work environments, recognize and manage the impact of change, and foster
responsibility, acknowledgment and creativity. Other topics include time management, priority Tel: 604 527 5069
setting and increasing productivity. Part of Leadership Development Certificate program. Email: [email protected]
sEcTOR: ALL
LEADiNG ThE TEAm

process, group dynamics and group problem solving. Develops expertise in group leadership and
$398 / 3 DAYs / cLAssROOm / NEW WEsTmiNsTER Web: bit.ly/douglasbc-
sEcTOR: ALL
leadershipcourses

competencies in project management, decision-making, and communicating and problem-solving
within teams. Introduces the pitfalls of unhealthy group interactions to minimize the impact on See pg 171 for info on BC training
sEcTOR: ALL

Provides an opportunity to learn how to make a successful transition from employee to manager eD2go
and how to manage time to effectively cope with the constant demands of a managerial job.
sEcTOR: ALL

TRAiNiNG cOURsEs
maNagiNg otHers
LEADERship
Demonstrates how to use the principles of great leaders to achieve success in almost every eD2go
aspect of life. Challenges the belief that leadership skills can’t be learned or developed and can
help garner the respect and admiration of others. See pg 171 for info on BC training
sEcTOR: ALL - College of the Rockies
cOAchiNG fOR impROvED / ENhANcED pERfORmANcE (mGmT

332)
Introduces coaching strategies and skills to guide others in problem solving and improving JuStice inStitute of Bc
performance. Participants will learn to foster employee commitment, identify appropriate coaching
styles, facilitate the coaching process through communication skills, and avoid coaching pitfalls. Tel: 604 528 5608
$275 / 2 DAYs / cLAssROOm / NEW WEsTmiNsTER Web: www.jibc.ca/course/
sEcTOR: ALL
mgmt332

LEADiNG chANGE iN TURBULENT TimEs (mGmT186)

Develops leadership skills for reacting effectively to change and maintaining a sense of control. JuStice inStitute of Bc
Examines the personal and organizational impact of change while exploring innovative practices
for accessing collective team and organizational wisdom. Introduces neuroscience techniques to Tel: 604 528 5608
effect real organizational change. Through case studies, personal reflection and group Email: [email protected]
discussions, participants will be better equipped to manage their own reactions to change and Web: www.jibc.ca/course/
build teams that adapt and thrive in ever-changing environments. mgmt186

sEcTOR: ALL

Reviews major leadership and management theories, introducing practical workplace Tel: 604 528 5608
applications. Uses assessment tools to facilitate development of leadership competencies (e.g., Email: [email protected]
DiSC , an online tool to be completed before class begins). Part of Foundations of Effective Web: www.jibc.ca/course/
Management and Leadership Certificate program. fmgmt100

sEcTOR: ALL


EmpLOYEEs (mGmT315)
sEcTOR: ALL
ThE LEADER’s ROLE iN EffEcTivE EmpLOYEE RELATiONs

(fmGmT301)
Equips leaders to more effectively navigate the demanding and time-consuming process of JuStice inStitute of Bc
managing employees with performance issues. Relevant for both unionized and non-unionized
workplaces, through practical exercises, case studies and applications to workplace scenarios, Tel: 604 528 5608
participants will learn to better manage employee relations. The course introduces relevant Email: [email protected]
employment and labour legislation, industry standards and principles of due process. Web: www.jibc.ca/course/
fmgmt301
sEcTOR: ALL
ThE LEADER’s ROLE iN hUmAN REsOURcE mANAGEmENT

(fmGmT401)
Explores the leader’s role in the human resource management process, providing a conceptual JuStice inStitute of Bc
framework, skills and tools. Topics include employee recruitment, selection and retention; writing
competency-based job descriptions which include performance goals, measures and action Tel: 604 528 5608
plans; identifying and applying techniques to enhance staff performance and development; and Email: [email protected]
writing and communicating performance appraisals. Web: www.jibc.ca/course/
fmgmt401
sEcTOR: ALL
fUNDAmENTALs Of mANAGEmENT (BsAD 1011)

Strengthens management skills to facilitate efficiency, effectiveness and management success. LAngARA coLLege
Enhances capacity to plan, organize, lead and control. Equips managers to maximize employee
productivity at all levels to achieve organizational goals. Tel: 604 876 1023
sEcTOR: ALL
management
LEADiNG AND mANAGiNG EmpLOYEEs (sscp 1010)

Enhances understanding of employee motivation to improve personal and organizational LAngARA coLLege
performance. Strengthens leadership and management practices to increase job satisfaction,
boost employee morale, and lead high-performing teams. Tel: 604 876 1023
$299 / 2 DAYs / cLAssROOm / vANcOUvER Web: bit.ly/langara-
sEcTOR: ALL
managementskills

TRAiNiNG cOURsEs
maNagiNg otHers
LEADERship DEvELOpmENT (AcED 151)

Examines current organizational leadership thinking and behaviour in organizations and nicoLA vALLey inStitute of
community economic development. Explores relationships between leadership, power and tecHnoLogy
decision-making. Fosters better understanding of oneself and one’s role as a leader.
Tel: 250 378 3300 or 604 602 9555
$220 / 1 sEmEsTER / cLAssROOm / mERRiTT, BURNABY Web: bit.ly/nvit-leadership
sEcTOR: ALL
development
pROjEcT LEADERship, pROBLEm sOLviNG AND

DEcisiON-mAkiNG (DApm125)
strengthens team processes and improves decision-making. Tel: 778 782 5095
sEcTOR: ALL

understand events; the influence of values, attitudes, personality and emotion on individual
and negotiation, organizational culture and change management. Web: bit.ly/sfu-organizational
behaviour
sEcTOR: ALL
mANAGEmENT LEADERship (mG112)

Examines managerial roles and skills and discusses effective problem-solving and decision- SPRott-SHAW coMMunity
making strategies. Seeks to build the leadership skills of managers (or future managers). coLLege
sEcTOR: ALL
professionalbusinessmgmnt

Develops a basic understanding of manager roles and functions and explains principles, concepts tHoMPSon RiveRS univeRSity
organizing, leading, controlling and innovating. Provides participants with an opportunity to Tel: 250 828 5036
develop skills through examining real-life situations and analyzing case studies. Ideal for current Email: [email protected]
or future managers. Web: www.tru.ca/distance/
sEcTOR: ALL

sTEppiNG Up TO sUpERvisiON (xmsk0930)

sEcTOR: ALL

Reinforces the notion that leading by command is an ineffective strategy and highlights need for univeRSity of Bc - SAuDeR
managers to support people and permit them to share ideas productively. Ideal for experienced ScHooL of BuSineSS
Tel: 604 822 8400
sEcTOR: ALL
Web: bit.ly/sauder-leader
facilitationskills
LEADiNG hiGh pERfORmANcE TEAms

Discusses how organizations that have successfully shed a traditional hierarchy in favour of univeRSity of Bc - SAuDeR
empowered work teams often notice dramatic improvements in performance and customer ScHooL of BuSineSS
satisfaction. Participants will get fundamental tools for making the transformation to top
performing work teams and maintaining enthusiasm at the highest level. Tel: 604 822 8400
$1,195 / 2 DAYs / sEmiNAR / vANcOUvER Web: bit.ly/sauder-leadingteams
sEcTOR: ALL
ThE LEADER's WiNDOW

Shares the insights and skills required of an effective business leader. Participants will receive univeRSity of Bc - SAuDeR
feedback on their leadership style and practice proven techniques for getting the best possible ScHooL of BuSineSS
performance from people.
Tel: 604 822 8400
sEcTOR: ALL
Web: bit.ly/sauder-leaders
window

sEcTOR: ALL

TRAiNiNG cOURsEs
maNagiNg otHers
sTEp Up TO LEADERship (LEAD 1111)

Outlines how to be an effective leader by using skills such as coaching, giving feedback, vAncouveR coMMunity
motivating, delegating and problem-solving. coLLege

sEcTOR: ALL
Web: bit.ly/vcc-stepuptoleadership
EssENTiAL LEAD cOAch skiLLs (LEAD 1116)

Outlines how to strengthen leadership coaching skills by applying in-depth levels of listening, vAncouveR coMMunity
asking questions that stimulate employee insight, and supporting employees to take responsibility coLLege
for agreed-upon actions.
Tel: 604 443 8453
$166 / 1 DAY / cLAssROOm / vANcOUvER Web: bit.ly/vcc-leadcoachskills
sEcTOR: ALL
TEAm skiLLs (mskL 1102)

Guides participants in discovering their personal leadership style and how it impacts the team. vAncouveR coMMunity
Participants will explore team development and progression as well as tools and skills to address coLLege
critical team challenges.
Tel: 604 443 8453
$337 / 8 EvENiNGs / cLAssROOm / vANcOUvER Web: bit.ly/vcc-teamskills
sEcTOR: ALL

Tel: 604 443 8453
$337 / 8 EvENiNGs / cLAssROOm / vANcOUvER Web: bit.ly/vcc-essentialmgmntskills
sEcTOR: ALL
2.1.7 cOAchiNG AND mENTORiNG
cOAchiNG (LDcT 504v)

Explains how coaching in the workplace can bring out the best in your staff. Students will learn to cAMoSun coLLege
create an environment of empowerment and encouragement through promoting responsibility,
acknowledgement and creativity. Opportunities are provided for hands-on practice, applying Tel: 250 370 3550
coaching principles to a variety of scenarios. Web: www.camosun.ca/learn/
sEcTOR: ALL

mANAGEmENT skiLLs fOR NEW sUpERvisORs AND mANAGERs

(#31248)
Equips participants with the proven supervisory and management techniques that can be put into cAnADiAn MAnAgeMent
sEcTOR: ALL
cOAch pROGRAm
Provides individuals working with newly trained drivers with the in-cab training they need to cAnADiAn tRucking HuMAn
instruct and coach those new drivers over a short period of time (i.e., several weeks). Focus is on ReSouRce counciL
skill development, application of company policies and procedures and hands-on guidance.
Tel: 613 244 4800
sEcTOR: TRUckiNG
Web: bit.ly/cthrc-coachmentor
assessor
mENTOR pROGRAm
Provides individuals working with newly hired, experienced drivers with the training they need to cAnADiAn tRucking HuMAn
mentor those drivers over a longer period of time (i.e., several months). Focus is on sharing ReSouRce counciL
knowledge and experience through an informal mentoring relationship.
Tel: 613 244 4800
sEcTOR: TRUckiNG
Web: bit.ly/cthrc-coachmentor
assessor

332)
styles, facilitate the coaching process through communication skills and avoid coaching pitfalls. Tel: 604 528 5608
sEcTOR: ALL
mgmt332


Web: bit.ly/langara-managementskills
$ 299 / 2 DAYs / cLAssROOm / vANcOUvER
sEcTOR: ALL
LEADiNG AND mANAGiNG EmpLOYEEs (sscp 1010)

Enhances understanding of employee motivation to improve personal and organizational LAngARA coLLege
performance. Strengthens leadership and management practices to increase job satisfaction,
boost employee morale and lead high-performing teams. Tel: 604 876 1023
$299 / 2 DAYs / cLAssROOm / vANcOUvER Web: bit.ly/langara-managementskills
sEcTOR: ALL

TRAiNiNG cOURsEs
maNagiNg otHers
pERfORmANcE mANAGEmENT (mGmT325)

Discusses how performance management is the continuous process of measuring and developing SiMon fRASeR univeRSity
individual and team performance and aligning performance with organizational goals. Participants
will learn how to create and implement a performance management system that helps employees Tel: 778 782 5095
be their best; they will also get hands-on practice in coaching for performance. Email: [email protected]
Web: bit.ly/sfu-
$570 / 12 DAYs / cLAssROOm / vANcOUvER, sURREY performancemanagement
sEcTOR: ALL

sEcTOR: ALL
cOAchiNG AND mENTORiNG

Showcases the vital coaching and mentoring skills used by great coaches for developing univeRSity of Bc - SAuDeR
competencies and confidence in people. Participants will develop a can-do attitude for getting the ScHooL of BuSineSS
job done well.
Tel: 604 822 8400
sEcTOR: ALL
Web: bit.ly/sauder-coaching
mentoring
cOAchiNG fOR LEADERship ExcELLENcE

Establishes coaching skills as an essential element in a leader’s toolbox. Participants will gain an univeRSity of Bc - SAuDeR
awareness of who they are and what they do as coaches. They will learn to apply a core set of ScHooL of BuSineSS
coaching skills and discover how these skills can enhance overall leadership effectiveness.
Tel: 604 822 8400
sEcTOR: ALL
Web: bit.ly/sauder-coachingfor
leadership
cOAch's TOOLkiT (LEAD 1120)

Introduces the building blocks of coaching, including: creating the coaching environment, building vAncouveR coMMunity
support in the workplace, and selecting practical resources to support the coaching partnership. coLLege

sEcTOR: ALL
Web: bit.ly/vcc-coachtoolkit
cOAchiNG fOR hiGh pERfORmANcE (LEAD 1115)

Outlines how to unlock a person's potential to maximize performance by helping rather than vAncouveR coMMunity
teaching. Participants will identify when to coach, which type of coaching to use, how to conduct coLLege
a coaching discussion, and how to assess their own coaching skills.
Tel: 604 443 8453
$166 / 1 DAY / cLAssROOm / vANcOUvER Web: bit.ly/vcc-coachinghigh
sEcTOR: ALL
performance

cOAchiNG NExT LEvEL (LEAD 1118)

Outlines when to use skill coaching and/or motivational coaching and how to develop skills in vAncouveR coMMunity
self-management, creative collaboration and accountability. coLLege

sEcTOR: ALL
Web: bit.ly/vcc-coachingnextlevel
EssENTiAL LEAD cOAch skiLLs (LEAD 1116)

Outlines how to strengthen leadership coaching skills by applying in-depth levels of listening, vAncouveR coMMunity
asking questions that stimulate employee insight, and supporting employees to take responsibility coLLege
for agreed-upon actions.
Tel: 604 443 8453
$166 / 1 DAY / cLAssROOm / vANcOUvER Web: bit.ly/vcc-leadcoachskills
sEcTOR: ALL


sEcTOR: ALL
Web: bit.ly/vcc-stepupto
leadership
skiLL cOAchiNG (LEAD 1117)

Explores essential coaching teachings and behaviours. Participants will learn to assess vAncouveR coMMunity
performance, provide advice/instruction, model behaviours and provide timely feedback. coLLege

sEcTOR: ALL
Web: bit.ly/vcc-skillcoaching

will learn to work with the team to create a common vision; develop a strategy; and agree on roles, coLLege
Tel: 604 443 8453
sEcTOR: ALL
2.1.8 mOTivATiNG pEOpLE

LEADiNG pEOpLE TO pEAk pERfORmANcE

Builds off the notion that an organization’s “human assets” are their most precious resources. ASSociAtion of PRofeSSionAL
Introduces strategies for unleashing untapped potential of staff, going beyond “boot-camp” engineeRS AnD
command and control leadership styles. Equips participants to motivate employees to bring out geoScientiStS of Bc
their best (i.e., peak performance).
Tel: 604 430 8035

TRAiNiNG cOURsEs
maNagiNg otHers

(BLDT 1091)
construction workplaces. Examines topics such as perception; personality and emotions;
leadership; and organizational culture. Web: www.bcit.ca/study/
courses/bldt1091
mANAGEmENT skiLLs fOR NEW sUpERvisORs AND mANAGERs

(#31248)
Equips participants with the proven supervisory and management techniques that can be put into cAnADiAn MAnAgeMent
sEcTOR: ALL

people's performance, solve problems, resolve conflicts and motivate employees. providers offering this course:
sEcTOR: ALL - North Island College
pOsiTivE sTRATEGiEs fOR A hEALThY WORkpLAcE

Shares the top ten strategies for developing a healthy workplace. Reviews styles and methods RoyAL RoADS univeRSity
that work to produce upbeat, progressive, learning-directed workplaces aimed at getting
excellent results from excellent people. Tel: 250 391 2600 ext. 4801
sEcTOR: ALL
continuing-studies

communication and motivation, team dynamics, leadership, the role of politics and power, conflict, Email: [email protected]
negotiation, organizational culture and change management. Web: bit.ly/sfu-organizational
behaviour
sEcTOR: ALL


sEcTOR: ALL
mOTivATiON AND pRODUcTiviTY (mNGT 2131)

Explores the impact of supervisory practices on employee productivity and motivation. Requires tHoMPSon RiveRS univeRSity
participants to develop case studies based on real work experiences so that personal
management style is linked to actual workplace performance problems. Tel: 250 828 5036
$368 / mAx 30 WEEks / ONLiNE Web: www.tru.ca/distance/
sEcTOR: ALL
LEADiNG hiGh pERfORmANcE TEAms

Discusses how organizations that have successfully shed a traditional hierarchy in favour of univeRSity of Bc - SAuDeR
empowered work teams often notice dramatic improvements in performance and customer ScHooL of BuSineSS
satisfaction. Participants will get fundamental tools for making the transformation to top
performing work teams and maintaining enthusiasm at the highest level. Tel: 604 822 8400
$1,195 / 2 DAYs / sEmiNAR / vANcOUvER Web: bit.ly/sauder-leadingteams
sEcTOR: ALL
pERsUAsiON: hOW TO chANGE iDEAs, ATTiTUDEs AND

AcTiONs
Reviews the strategies and skills of effective persuasion. Participants will explore the ethical use univeRSity of Bc - SAuDeR
of persuasive techniques, learn what tactics to employ in a variety of situations, and practice ScHooL of BuSineSS
various forms of persuasion in a non-threatening environment. Participants will also learn the
differences between intellectual and emotional persuasion and receive guidance on how to Tel: 604 822 8400
pursue both by high-integrity means. Email: [email protected]
Web: bit.ly/sauder-persuasionto
$1,295 / 2 DAYs / sEmiNAR / vANcOUvER change
sEcTOR: ALL

sEcTOR: ALL

TRAiNiNG cOURsEs
maNagiNg otHers

Tel: 604 443 8453

$166 / 1 DAY / cLAssROOm / vANcOUvER Web: bit.ly/vcc-stepuptoleadership
sEcTOR: ALL

Tel: 604 443 8453
$337 / 8 EvENiNGs / cLAssROOm / vANcOUvER Web: bit.ly/vcc-essentialmgmntskills
sEcTOR: ALL
2.1.9 mANAGiNG EmpLOYEE RELATiONships

Tel: 604 430 8035

workplace issues through an examination of ethical rights and principles, industry codes of ethics Tel: 604 434 1610
courses/bldt1061

(fmGmT301)
workplaces. Through practical exercises, case studies, and applications to workplace scenarios, Tel: 604 528 5608
fmgmt301
sEcTOR: ALL


EmpLOYEEs (mGmT315)
sEcTOR: ALL
fUNDAmENTALs Of mANAGEmENT (BsAD 1011)

Strengthens management skills to facilitate efficiency, effectiveness and management success. LAngARA coLLege
Enhances capacity to plan, organize, lead and control. Equips managers to maximize employee
productivity, at all levels, to achieve organizational goals. Tel: 604 876 1023
sEcTOR: ALL
management

sEcTOR: ALL
ORGANizATiONAL BEhAviOR (psYc224)

Introduces current organizational behaviour research and theory. Participants will discuss noRtHeRn LigHtS coLLege
motivation, learning, communication, decision-making, power, group behaviour, leadership and job
stress. Part of the Business Management Diploma program. Tel: 250 782 5251
N/A / 15 WEEks / cLAssROOm / cALL fOR LOcATiONs Web: bit.ly/nlc-organizational
sEcTOR: ALL
behavior

Trains individuals to be leaders who coach the team to resolve issues and challenges. vAncouveR coMMunity
Participants will learn to work with the team to create a common vision; develop a strategy; and coLLege
agree on roles, responsibilities and ways of working together.
Tel: 604 443 8453
sEcTOR: ALL

TRAiNiNG cOURsEs
maNagiNg otHers
2.1.10 sOLviNG pROBLEms AND mAkiNG DEcisiONs

courses/bldt1061

issues and develop creative solutions. Students will identify, review and adapt their personal
Web: bit.ly/douglasbc-leadership
$398 / 3 DAYs / cLAssROOm / NEW WEsTmiNsTER courses
sEcTOR: ALL
LEADiNG ThE TEAm

$ 398 / 3 DAYs / cLAssROOm / NEW WEsTmiNsTER Web: bit.ly/douglasbc-leadership
sEcTOR: ALL
courses

Presents strategies for dealing more effectively with difficult people (e.g., bosses, co-workers, eD2go
and even neighbours and family members). Facilitates self-understanding and strengthens
capacity to solve people problems. Enhances relationship skills, resulting in greater personal and See pg 171 for info on BC training
professional productivity. providers offering this course:

competencies in project management, decision-making and communicating, and problem-solving
within teams. Introduces the pitfalls of unhealthy group interactions, to minimize the impact on See pg 171 for info on BC training
sEcTOR: ALL - Northern Lights College


skiLLs fOR mAkiNG GREAT DEcisiONs

Introduces essential decision-making skills. Facilitates capitalizing on opportunities and living life eD2go
to the fullest.
See pg 171 for info on BC training
$119 - $199 / 6 WEEks / ONLiNE providers offering this course:
sEcTOR: ALL - College of New Caledonia

management process. Strengthens skills in leading others through problem-solving, decision-

332)
styles, facilitate the coaching process through communication skills, and avoid coaching pitfalls. Tel: 604 528 5608
sEcTOR: ALL
mgmt332 CoUrses for maNagiNg otHers

Tel: 250 378 3300 or 604 602 9555
sEcTOR: ALL
development

TRAiNiNG cOURsEs
maNagiNg otHers
cRiTicAL ThiNkiNG (cEBsNs 832)

Provides participants with the ability to define and solve problems, both independently and in noRtHWeSt coMMunity
teams, using a variety of creative problem solving approaches. Upon completion of this course, coLLege
participants will have reliably demonstrated their ability to develop thinking skills and apply them to
real-life situations. Tel: 1 877 277 2288
sEcTOR: ALL

sEcTOR: ALL

sound decisions and fostering effective communication skills. Tel: 250 391 2600 ext. 4801
sEcTOR: ALL
continuing-studies
pROjEcT LEADERship, pROBLEm sOLviNG AND

DEcisiON-mAkiNG (DApm125)
sEcTOR: ALL

sEcTOR: ALL
professionalbusinessmgmnt

sTRATEGic DEcisiON mAkiNG

Offers opportunity to practice proven techniques for making better strategic decisions in the face univeRSity of Bc - SAuDeR
of complexity, uncertainty and conflicting objectives. ScHooL of BuSineSS
$1,295 / 2 DAYs / sEmiNAR / vANcOUvER Tel: 604 822 8400

sEcTOR: ALL Email: [email protected]
Web: bit.ly/sauder-strategic
decisionmaking
cRiTicAL ThiNkiNG (LEAD 1101)

highlights that critical thinking is one of the most desirable skills for today’s leaders. Participants vAncouveR coMMunity
will explore critical thinking concepts and examine case studies and current events to learn to coLLege
apply critical thinking skills at work.
Tel: 604 443 8453
$166 / 1 DAY / cLAssROOm / vANcOUvER Web: bit.ly/vcc-criticalthinking
sEcTOR: ALL
cREATivE ThiNkiNG AT WORk (LEAD 1110)

Explores the role of creative thinking in addressing common workplace issues such as solving vAncouveR coMMunity
problems, saving money, and striving to do more with less. Participants will study creative thinking coLLege
techniques and the creative process, as well as learn to challenge the rules.
Tel: 604 443 8453
$166 / 1 DAY / cLAssROOm / vANcOUvER Web: bit.ly/vcc-creativethinking
sEcTOR: ALL


sEcTOR: ALL Web: bit.ly/vcc-interpersonal
communicationskills


sEcTOR: ALL
Web: bit.ly/vcc-stepuptoleadership CoUrses for maNagiNg otHers
2.1.11 TRAiNiNG EffEcTivELY
2.1.11 Training Effectively can be further developed and supported by the following skill areas:
• 1.2.3 mAkiNG pREsENTATiONs - go to pages 48-49
• 2.1.13 mANAGiNG chANGE - go to pages 87-88
• 2.2.3 ADmiNisTERiNG TRAiNiNG, DEvELOpmENT & AppRENTicEship pROGRAms - go to pages 91-93
• 3.3.2 mAximiziNG AND mONiTORiNG WORkER pERfORmANcE - go to pages 132-134

TRAiNiNG cOURsEs
maNagiNg otHers
2.1.12 cONDUcTiNG EffEcTivE cREW mEETiNGs

sEcTOR: ALL
BUsiNEss cOmmUNicATiONs (GBsc 1004)

Introduces the fundamentals of interpersonal and group interactions including written, verbal and LAngARA coLLege
non-verbal communication. Topics include presentation preparation, delivery techniques,
awareness of tone, audience considerations and the use of direct vs. indirect messages. Tel: 604 876 1023
sEcTOR: ALL
management

Reinforces the notion that leading by command is an ineffective strategy and highlights the need univeRSity of Bc - SAuDeR
for managers to support people and permit them to share ideas productively. Ideal for experienced ScHooL of BuSineSS
Tel: 604 822 8400
sEcTOR: ALL
Web: bit.ly/sauder-
leaderfacilitationskills
pOWERfUL pREsENTATiONs
Introduces how public speaking exemplifies the essence of leadership: the power to connect with univeRSity of Bc - SAuDeR
and influence others. Participants will reframe their thinking about what it means to be a powerful ScHooL of BuSineSS
presenter and gain self-confidence as they learn how to engage an audience with clarity, passion
and purpose. Participants will also practice proven methods for preparing and delivering Tel: 604 822 8400
presentations that reflect who they are as leaders and communicators of ideas. Email: [email protected]
Web: bit.ly/sauder-powerful
$1,295 / 2 DAYs / sEmiNAR / vANcOUvER presentations
sEcTOR: ALL
fAciLiTATiON skiLLs TEAm LEADER (LEAD 1108)

Provides an overview of facilitation skills for team leaders, specially targeted to focusing on work vAncouveR coMMunity
teams, building on collective synergies, and helping team members use different perspectives to coLLege
analyze issues.
Tel: 604 443 8453
$166 / 1 DAY / cLAssROOm / vANcOUvER Web: bit.ly/vcc-facilitationskills
sEcTOR: ALL

2.1.13 mANAGiNG chANGE

others, problem solving, managing change and fostering innovation. Tel: 604 434 1610
sEcTOR: ALL
LEADiNG chANGE (LDcT 506v)

Equips supervisors to take leadership roles in meeting the challenges of the change process. cAMoSun coLLege
Introduces models for understanding the dynamics and stages of change and resistance to
change. Provides practical change management strategies for immediate application to the Tel: 250 370 3550
workplace. Web: www.camosun.ca/learn/
sEcTOR: ALL
LEADERship fOR chANGE

Contends that effective leadership is more than a position - it requires action. Participants will DougLAS coLLege
learn to build quality work environments; recognize and manage the impact of change; and foster
responsibility, acknowledgment and creativity. Other topics include time management, priority Tel: 604 527 5069
setting, and increasing productivity. Part of Leadership Development Certificate program. Email: [email protected]
$398 / 3 DAYs / cLAssROOm / NEW WEsTmiNsTER courses
sEcTOR: ALL

LEADiNG chANGE iN TURBULENT TimEs (mGmT186)

Develops leadership skills for reacting effectively to change, maintaining a sense of control. JuStice inStitute of Bc
Examines the personal and organizational impact of change while exploring innovative practices
for accessing collective team and organizational wisdom. Introduces neuroscience techniques to Tel: 604 528 5608
effect real organizational change. Through case studies, personal reflection and group Email: [email protected]
discussions, participants will be better equipped to manage their own reactions to change and Web: www.jibc.ca/course/
build teams that adapt and thrive in ever-changing environments. mgmt186

sEcTOR: ALL

TRAiNiNG cOURsEs
maNagiNg otHers

and negotiation, organizational culture and change management. Web: bit.ly/sfu-organizational
behaviour
sEcTOR: ALL

sEcTOR: ALL
LEADiNG chANGE
Explores the role of leaders in managing the change process through planning and implementing univeRSity of Bc - SAuDeR
successful change initiatives in the workplace. ScHooL of BuSineSS
$ 1,995 / 2 DAYs / sEmiNAR / vANcOUvER Tel: 604 822 8400

Web: bit.ly/sauder-leadingchange
UNDERsTANDiNG, mANAGiNG AND cOpiNG WiTh chANGE

Discusses organizational change from a human perspective, exploring how changes impact univeRSity of Bc - SAuDeR
people and the necessary behaviours leaders need to manage the results of change. Participants ScHooL of BuSineSS
will practice skills to support themselves and others in times of uncertainty, facilitate the transition
process, and overcome resistance to change. Tel: 604 822 8400
$1,150 / 2 DAYs / cLAssROOm / vANcOUvER Web: bit.ly/sauder-managingchange
sEcTOR: ALL
mANAGiNG chANGE (LEAD 1102)

Discusses how to address employee emotions resulting from change, deal with employee vAncouveR coMMunity
resistance to change, increase team commitment to change and examine personal responses to coLLege
change.
Tel: 604 443 8453
$166 / 1 DAY / cLAssROOm / vANcOUvER Web: bit.ly/vcc-managingchange
sEcTOR: ALL

2.2 hUMAN RESOURCES MANAGEMENT

2.2.1 iNTERviEWiNG EffEcTivELY
REcRUiTmENT AND sELEcTiON (hRmG 3305)

Equips students to design and implement effective recruitment and selection procedures Bc inStitute of tecHnoLogy
(including conducting selection interviews), as well as how to critique and improve existing
systems. Part of Human Resource Management program. Tel: 604 434 1610
$415 / 12 WEEks / cLAssROOm / BURNABY hrmg3305
sEcTOR: ALL
REcRUiTmENT AND sELEcTiON (BUs 318)

Introduces recruitment, selection and retention strategies while providing opportunities to apply cAMoSun coLLege
current practices. Also equips students to forecast demand and supply and use quantitative
measurement strategies. Tel: 250 370 3550
sEcTOR: ALL
hiRiNG ThE BEsT pEOpLE (LDcT 505v)

Introduces best practices for proactively finding and keeping good employees, with a focus on the cAMoSun coLLege
early stages. Links selection, orientation and retention of employees to the organization’s financial
health. Tel: 250 370 3550
Web: camosun.ca/learn/
N/A / 6 hOURs / cLAssROOm / vicTORiA programs/ldct/descript.html
sEcTOR: ALL
UNDERsTANDiNG ThE hUmAN REsOURcEs fUNcTiON

Provides opportunity for individuals without experience in human resources to understand this eD2go
very vital link in the organizational chain. Prepares both managers and business owners to handle
basic human resource functions in a way that will ensure the best possible result. Attention is See pg 171 for info on BC training
given to the hiring process including ways to locate quality employees in a competitive labour providers offering this course:
market. Employee rights and the legal side of the human resource field are also discussed. - College of New Caledonia
sEcTOR: ALL
hUmAN REsOURcEs mANAGEmENT (GBsc 1003)

Introduces the fundamental elements of managing human resources through an exploration of LAngARA coLLege
theory, functions and competencies. Topics cover the employee life-cycle including job design,
recruitment and orientation; training and career development; and discipline and performance Tel: 604 876 1023
management. Email: [email protected]
Web: bit.ly/langara-business
$ 395 / 12 EvENiNGs / cLAssROOm / vANcOUvER management
sEcTOR: ALL

TRAiNiNG cOURsEs
maNagiNg otHers
REcRUiTiNG AND RETAiNiNG QUALiTY EmpLOYEEs (xWRk 0290)

Demonstrates the cost advantage to hiring good staff. Topics include how to execute an effective tHoMPSon RiveRS univeRSity
hiring process, how to conduct a recruiting interview using Watt's Laws of Interviewing and how
to keep good people. Tel: 1 800 663 4936
$177 / 1 DAY / sEmiNAR / WiLLiAms LAkE Web: www.tru.ca/williamslake/
sEcTOR: ALL
cs/prodev.html


sEcTOR: ALL Web: bit.ly/vcc-interpersonal
communicationskills
2.2.2 cONDUcTiNG NEW WORkER ORiENTATiONs
hR mANAGEmENT fOUNDATiONs (BUs 210)

Introduces human resource management (hRM) functions and the strategic role of hRM in cAMoSun coLLege
organizations. Topics include the profession of human resource management; the legal
framework; job analysis and design; recruitment, selection and retention; orientation and training; Tel: 250 370 3550
performance management; compensation and rewards; effective discipline and employee rights; Web: bit.ly/camosun-business
and labour relations.

sEcTOR: ALL
ORiENTATiON, TRAiNiNG, AND DEvELOpmENT (LDcT 512v)

Provides techniques and strategies for developing training plans, supporting employees to cAMoSun coLLege
formulate career goals, identifying and assessing training and development needs, and
determining appropriate training resources. Also emphasizes the importance of orientation for Tel: 250 370 3550
new employees. Web: www.camosun.ca/learn/
sEcTOR: ALL

$ 395 / 12 EvENiNGs / cLAssROOm / vANcOUvER management
sEcTOR: ALL

ON–ThE–jOB ORiENTATiON
Focuses on role of supervisors in supporting and orientating new recruits even if they aren’t RoyAL RoADS univeRSity
involved in the hiring decisions. Calls for effort and imagination to foster a happy, productive
worker who’s willing to stay and contribute to the workplace. Tel: 250 391 2600 ext. 4801
Email:continuingstudies@
sEcTOR: ALL
continuing-studies
OpERATiONAL hUmAN REsOURcEs (hR111)

Introduces the basics of operational human resources through discussions on topics such as SPRott-SHAW coMMunity
exploring current human resources trends and issues; examining recruitment, orientation and coLLege
training strategies and processes; and analyzing job descriptions.
Tel: 604 310 4473
N/A / 40 hOURs / cLAssROOm / vARiOUs (AcROss Bc) Web: bit.ly/sprottshaw-professional
sEcTOR: ALL
businessmgmnt
2.2.3 ADmiNisTERiNG TRAiNiNG, DEvELOpmENT AND/OR AppRENTicEship

pROGRAms
TRAiNiNG AND DEvELOpmENT (hRmG 3505)

Introduces learning theory, training needs analysis, and training/curriculum development Bc inStitute of tecHnoLogy
techniques, including writing objectives. Facilitates understanding of current training methods,
techniques and aids. Ideal for those responsible for personnel training or involved in on-the-job Tel: 604 434 1610
training. Part of Human Resource Management program. Web: www.bcit.ca/study/courses/
hrmg3505
sEcTOR: ALL

organizations. Topics include the profession of human resource management; the legal
framework; job analysis and design; recruitment, selection, retention, orientation and training; Tel: 250 370 3550
performance management; compensation and rewards; effective discipline and employee rights; Web: bit.ly/camosun-business
and labour relations.

sEcTOR: ALL
hUmAN REsOURcE DEvELOpmENT (BUs 312)

Equips students to design strategic training plans and development programs to achieve cAMoSun coLLege
organizational goals and objectives by maximizing individual performance and commitment.
Tel: 250 370 3550
$220 / 1 sEmEsTER / cLAssROOm / vicTORiA Web: bit.ly/camosun-business
sEcTOR: ALL

TRAiNiNG cOURsEs
maNagiNg otHers
2.2.3 ADmiNisTERiNG TRAiNiNG, DEvELOpmENT AND/OR AppRENTicEship

pROGRAms

(fmGmT401)
competency-based job descriptions which include performance goals, measures and action plans; Tel: 604 528 5608
identifying and applying techniques to enhance staff performance and development; and writing Email: [email protected]
and communicating performance appraisals. Web: www.jibc.ca/course/
fmgmt401
sEcTOR: ALL

$395 / 12 EvENiNGs / cLAssROOm / vANcOUvER management
sEcTOR: ALL

Shares the top ten strategies for developing a healthy workplace. Reviews styles and methods that RoyAL RoADS univeRSity
work to produce upbeat, progressive, learning-directed workplaces aimed at getting excellent
results from excellent people. Tel: 250 391 2600 ext. 4801
sEcTOR: ALL
continuing-studies
WORkpLAcE TRAiNiNG AND DEvELOpmENT (mGmT316)

Explores how talent development is an increasingly critical hR function that requires practical SiMon fRASeR univeRSity
knowledge and technical skill. Participants will learn how to perform a training needs analysis, Tel: 778 782 5095
measure and address the gap between expected and actual performance, and design evaluation Email: [email protected]
criteria to calculate return on investment. Web: bit.ly/sfu-workplacetraining
$570 / 12 DAYs / cLAssROOm / vANcOUvER, sURREY

sEcTOR: ALL
OpERATiONAL hUmAN REsOURcEs (hR111)

Introduces the basics of operational human resources through discussions on topics such as SPRott-SHAW coMMunity
exploring current human resources trends and issues; examining recruitment, orientation and coLLege
training strategies and processes; and analyzing job descriptions.
Tel: 604 310 4473
N/A / 40 hOURs / cLAssROOm / vARiOUs (AcROss Bc) Web: bit.ly/sprottshaw-professional
sEcTOR: ALL
businessmgmnt

hUmAN REsOURcE mANAGEmENT (xBUs 330)

Provides an overview of the human resource management (hRM) process including analysis, univeRSity of noRtHeRn Bc
design, operation, and management. Discusses the impact of such processes on employee and
organizational effectiveness. Topics include HRM planning and its link to strategic planning, Tel: 250 960 5980
employee equity, staffing, training and development, performance appraisals, and employee Email: [email protected]
maintenance. Web: www.unbc.ca/continuing
$540 / 12 WEEks / cLAssROOm / pRiNcE GEORGE
sEcTOR: ALL
ORGANizATiONAL LEARNiNG, DEvELOpmENT AND TRAiNiNG

(xBUs 435)
Builds skills and knowledge key to designing, implementing and evaluating training and univeRSity of noRtHeRn Bc
development programs allowing employees to reach top performance and contribute to
organizational goals. Evaluates topics from legal, ethical, cultural and strategic perspectives. Tel: 250 960 5980
Topics include principles of adult learning, coaching and counselling, program design and Email: [email protected]
evaluation, and career planning. Part of Certificate in Human Resources program. Web: www.unbc.ca/continuing
sEcTOR: ALL
TRAiNiNG fOR hiGh pERfORmANcE (LEAD 1171)

Examines the unique needs and characteristics of adult learners, key principles for learning and vAncouveR coMMunity coLLege
the role of the facilitator. Participants will leave with hands-on tools for creating a training
program that works. Tel: 604 443 8453
Web: bit.ly/vcc-traininghigh
$166 / 1 DAY / cLAssROOm / vANcOUvER performance
sEcTOR: ALL
2.2.4 cONDUcTiNG pERfORmANcE EvALUATiONs, pROviDiNG fEEDBAck, AND

TAkiNG sTEps fOR impROvEmENT

organizations. Topics include the profession of human resource management; the legal framework;
job analysis and design; recruitment, selection, retention, orientation and training; performance Tel: 250 370 3550
management; compensation and rewards; effective discipline and employee rights; and labour Web: bit.ly/camosun-business
relations. CoUrses for maNagiNg otHers

sEcTOR: ALL
mANAGiNG fOR impROvED pERfORmANcE (LDcT 517v)

highlights the leadership challenge of dealing with performance issues. Examines personal cAMoSun coLLege
responses to employee ineffectiveness and explores the role of coaching for performance
improvement. Introduces techniques for assessing behavioural styles and developing strategies Tel: 250 370 3550
for positive action. Web: www.camosun.ca/learn/
sEcTOR: ALL

TRAiNiNG cOURsEs
maNagiNg otHers

mANAGiNG pERfORmANcE (LDcT 510v)

Introduces essential characteristics of performance management systems and a three-step cAMoSun coLLege
process: performance planning, performance review and action planning. Emphasizes
performance planning and principles of employee effectiveness, providing opportunities to Tel: 250 370 3550
practice writing performance objectives and engage in a participatory approach to performance Web: www.camosun.ca/learn/
reviews. programs/ldct/descript.html

sEcTOR: ALL

Examines interpersonal and intercultural communication theories which account for diversity (e.g., DougLAS coLLege
gender, ethnicity, ability), the process of giving/receiving feedback and achieving goals. Students
will develop leadership skills to relate effectively to others in diverse settings and formats through Tel: 604 527 5069
listening, writing, speaking and using electronic aids. Part of Leadership Development Certificate Email: [email protected]
program. Web: bit.ly/douglasbc-leadership
courses
sEcTOR: ALL

(fmGmT301)
workplaces. Through practical exercises, case studies and applications to workplace scenarios, Tel: 604 528 5608
fmgmt301
sEcTOR: ALL

(fmGmT401)

fmgmt401
sEcTOR: ALL


sEcTOR: ALL

Web: bit.ly/langara-management
$299 / 2 DAYs / cLAssROOm / vANcOUvER skills
sEcTOR: ALL
hUmAN REsOURcE mANAGEmENT (mGmT310)

Discusses that effective human resource management is central to gaining a competitive SiMon fRASeR univeRSity
advantage. Participants will learn the theory of human resource management and its practical
application in achieving organizational objectives. Topics covered include human resource Tel: 778 782 5095
strategies, legislation, job analysis, recruiting methods, performance evaluation methods, job Email: [email protected]
evaluation techniques and employee benefit programs. Web: bit.ly/sfu-workplacetraining

sEcTOR: ALL
pERfORmANcE mANAGEmENT (mGmT325)

Discusses how performance management is the continuous process of measuring and developing SiMon fRASeR univeRSity
individual and team performance and aligning performance with organizational goals. Participants
will learn how to create and implement a performance management system that helps employees Tel: 778 782 5095
be their best; they will also get hands-on practice in coaching for performance. Email: [email protected]
Web: bit.ly/sfu-performance
$570 / 12 DAYs / cLAssROOm / vANcOUvER, sURREY management
sEcTOR: ALL
WORkpLAcE TRAiNiNG AND DEvELOpmENT (mGmT316)

Explores how talent development is an increasingly critical hR function that requires practical SiMon fRASeR univeRSity
knowledge and technical skill. Participants will learn how to perform a training needs analysis, Tel: 778 782 5095
measure and address the gap between expected and actual performance, and design evaluation Email: [email protected]
criteria to calculate return on investment. Web: bit.ly/sfu-workplacetraining

sEcTOR: ALL
iNTRODUcTiON TO hUmAN REsOURcE mANAGEmENT

(BBUs3811)
Provides introduction and overview of human resource management (hRM) concepts and tHoMPSon RiveRS univeRSity
functions within an organization. Explores the role of both hRM specialists and managers in the
effective design and implementation of HRM policies and practices. Tel: 250 828 5036
Web: www.tru.ca/distance/
$368 / mAx 30 WEEks / ONLiNE courses/bbus3811.html
sEcTOR: ALL

TRAiNiNG cOURsEs
maNagiNg otHers


Discusses the, at times, difficult transition of worker to supervisor or lead hand. Explores the tHoMPSon RiveRS univeRSity
opportunity to practice the skills required to lead effectively in rapidly changing workplaces. Tel: 250 828 5060
sEcTOR: ALL
hUmAN REsOURcE mANAGEmENT (xBUs 330)

Provides an overview of the human resource management (hRM) process including analysis, univeRSity of noRtHeRn Bc
design, operation and management. Discusses the impact of such processes on employee and
organizational effectiveness. Topics include HRM planning and its link to strategic planning, Tel: 250 960 5980
employee equity, staffing, training and development, performance appraisals, and employee Email: [email protected]
maintenance. Web: www.unbc.ca/continuing
sEcTOR: ALL
pERfORm mGmT: GOALs AND REviEW (LEAD 1106)

Outlines how to work with employees to set and reach agreed-upon goals, action plans and vAncouveR coMMunity
follow-up reviews. Participants will gain the knowledge, skills and confidence to identify effective coLLege
performance and provide positive and constructive feedback.
Tel: 604 443 8453
$166 / 1 DAY / cLAssROOm / vANcOUvER Web: bit.ly/vcc-performmgmt
sEcTOR: ALL
skiLL cOAchiNG (LEAD 1117)

Explores essential coaching teachings and behaviours. Participants will learn to assess vAncouveR coMMunity
performance, provide advice/instruction, model behaviours and provide timely feedback. coLLege

sEcTOR: ALL
Web: bit.ly/vcc-skillcoaching


sEcTOR: ALL
Web: bit.ly/vcc-
stepuptoleadership

2.2.5 ENfORciNG WORkpLAcE RULEs AND pOLiciEs

(fmGmT401)
Explores the leader’s role in the human resource management process by providing a conceptual JuStice inStitute of Bc
fmgmt401
sEcTOR: ALL

theory, functions, and competencies. Topics cover the employee life-cycle including job design;
sEcTOR: ALL

procedures.
Tel: 1 877 277 2288
sEcTOR: ALL
development
sUpERvisiON (mNGT 1111)

Introduces front-line supervisory management concepts, functions and responsibilities. Explores tHoMPSon RiveRS univeRSity
topics such as planning, solving problems, organizing, staffing, controlling, motivating, disciplining,
counselling and evaluating employee performance. Stresses the importance of linking theory to Tel: 250 828 5036
practice, providing participants with practical knowledge and skills to apply in real workplace Email: [email protected]
situations. Web: www.tru.ca/distance/
$368 / mAx 30 WEEks / ONLiNE
sEcTOR: ALL CoUrses for maNagiNg otHers
UNWRiTTEN RULEs fOR WORkpLAcE (LEAD 1168)

Shows how to align positive attitudes with workplace opportunities and understand the vAncouveR coMMunity
relationship between workplace rules and workplace success. Participants will learn to apply the coLLege
rules to their own situations and modify their behaviour for career success.
Tel: 604 443 8453
$166 / 1 DAY / cLAssROOm / vANcOUvER Web: bit.ly/vcc-unwrittenrules
sEcTOR: ALL

TRAiNiNG cOURsEs
maNagiNg otHers
2.2.6 UNDERsTANDiNG pROGREssivE DiscipLiNE

2.2.7 fOLLOWiNG ThE GRiEvANcE pROcEss

bldt1061

organizations. Topics include the profession of human resource management; the legal framework;
job analysis and design; recruitment, selection, retention, orientation and training; performance Tel: 250 370 3550
management; compensation and rewards; effective discipline and employee rights; and labour Web: bit.ly/camosun-business
relations.

sEcTOR: ALL
EmpLOYEE AND LABOUR RELATiONs (BUs 313)

Introduces an industrial relations framework to facilitate an understanding of labour relations. cAMoSun coLLege
Topics include arbitration, contract interpretation and BC’s labour legislation. Students will
participate in collective bargaining and grievance simulations. Tel: 250 370 3550
$220 / 1 sEmEsTER / cLAssROOm / vANcOUvER
sEcTOR: ALL
pOsiTivE AND pROGREssivE DiscipLiNE

Makes a case for proper discipline and termination processes based on the rise of court cases, cHRiStiAn LABouR
labour relation hearings and human rights investigations. Introduces progressive discipline as a ASSociAtion of cAnADA
way to encourage and foster trust and confidence in management and return to harmony in the
workplace. Tel: 604 888 7220
$40 / 2-3 hOURs / ONLiNE Web: bit.ly/clac
programsandcourses
pOsiTivE DiscipLiNE pROcEss (cEss 158)

Introduces a positive discipline process to develop and support change in under-performing coLLege of neW cALeDoniA
employees. Shifts the focus of discipline from adversarial to developmental, with a focus on
retention. Through structured activities, participants will apply their learning within their own Tel: 250 561 5848 ext.475
workplaces. Email: [email protected]
Web: cms.cnc.bc.ca
$160 / 6 hOURs / cLAssROOm / pRiNcE GEORGE
sEcTOR: ALL

pROGREssivE DiscipLiNE - ONLiNE REsOURcE

Provides information and steps for applying progressive discipline in the work place. As an HuMAn ReSouRceS AnD
employer, the way progressive discipline process is applied is the basis of defence if an employee SkiLLS DeveLoPMent cAnADA
files a complaint of unjust dismissal.
Web: bit.ly/hrsdc-
N/A / sELf-pAcED / sELf-sTUDY / ONLiNE progressivediscipline
sEcTOR: ALL

sEcTOR: ALL

procedures.
Tel: 1 877 277 2288
sEcTOR: ALL
development
2.2.8 REcOGNiziNG, REpORTiNG, AND hANDLiNG cOmpLAiNTs

bldt1061
mANAGiNG AND REsOLviNG WORkpLAcE cONfLicT (LDcT 502v)

Establishes that conflict is normal and inevitable, and explores the constructive role conflict can cAMoSun coLLege
play in organizational and individual growth. Students will develop skills to prevent, manage and
work through conflict so that destructive dynamics are minimized and mutual benefits are Tel: 250 370 3550
maximized. This introductory workshop is part of the Leadership Development certificate. Web: www.camosun.ca/learn/
sEcTOR: ALL

TRAiNiNG cOURsEs
maNagiNg otHers
2.2.8 REcOGNiziNG, REpORTiNG, AND hANDLiNG cOmpLAiNTs
hOW TO cOmmUNicATE WiTh DipLOmAcY, TAcT AND

cREDiBiLiTY (#32206)
Teaches participants how to choose and use the most appropriate words and emotional tone for cAnADiAn MAnAgeMent centRe
every business situation. This 2-day seminar will help provide insight into different communication
styles and build skills to clearly give and receive information. Tel: 1 877 262 2519
$1995 / 2 DAYs / sEmiNAR / vANcOUvER Web: bit.ly/cmc-communicate32206
sEcTOR: ALL

Presents strategies for dealing more effectively with difficult people (e.g., bosses, co-workers and eD2go
even neighbours and family members). Facilitates self-understanding and strengthens capacity to
solve people problems. Enhances relationship skills, resulting in greater personal and professional See pg 171 for info on BC training
productivity. providers offering this course:
sEcTOR: ALL
2.2.9 pROmOTiNG REspEcT iN ThE WORkpLAcE
LEADiNG chANGE (LDcT 506v)

Equips supervisors to take leadership roles in meeting the challenges of the change process. cAMoSun coLLege
Introduces models for understanding the dynamics and stages of change and resistance to
change. Provides practical change management strategies for immediate application to the Tel: 250 370 3550
workplace. Web: www.camosun.ca/learn/
sEcTOR: ALL
hARAssmENT AND DiscRimiNATiON fOR mANAGERs

Provides overview of harassment and discrimination issues, categories of people legally cHRiStiAn LABouR
protected, Equal Employment Opportunity Commission regulations, important court cases, federal ASSociAtion of cAnADA
statutes concerning harassment and discrimination in the workplace, and how managers can
protect themselves, their fellow employees, and their employer from prohibited harassment and Tel: 604 888 7220
discrimination. Email: [email protected]
Web: bit.ly/clac
$50 / 45 miNUTEs / ONLiNE programsandcourses

sExUAL hARAssmENT pREvENTiON

Clearly defines sexual harassment, including the legal perspective. Introduces strategies for cHRiStiAn LABouR
preventing sexual harassment in the workplace and also how to effectively respond if it does ASSociAtion of cAnADA
occur.
Tel: 604 888 7220
$50 / 30 miNUTEs / ONLiNE Email: [email protected]
Web: bit.ly/clac
programsandcourses
iNcLUsivE LEADERship: vALUiNG DivERsiTY iN YOUR

WORkpLAcE (mGmT192)
Equips leaders to work effectively with diversity to create successful, inclusive organizations. JuStice inStitute of Bc
Introduces research demonstrating that diverse workforces, if supported appropriately, are more
creative, innovative and successful than their homogenous counterparts. Participants will reflect Tel: 604 528 5608
on their own personal experiences of diversity, challenging personal assumptions and Email: [email protected]
stereotypes, to build Cultural and Emotional Intelligence. Web: www.jibc.ca/course/
mgmt192
sEcTOR: ALL

Shares the top ten strategies for developing a healthy workplace. Reviews styles and methods that RoyAL RoADS univeRSity
work to produce upbeat, progressive, learning-directed workplaces aimed at getting excellent
results from excellent people. Tel: 250 391 2600 ext. 4801
sEcTOR: ALL
continuing-studies
WORkpLAcE hARAssmENT sENsiTiviTY TRAiNiNG

Equips participants with ability to recognize and appropriately address and prevent workplace St. JoHn AMBuLAnce
harassment. Topics include understanding the issue and assessing and responding to problem
situations. Relevant for both management and non-management workers. Web: bc.sjatraining.ca/
Course-Harass.php
$30 / 1.5-3 hOURs / ONLiNE
sEcTOR: ALL

Discusses the, at times, difficult transition of worker to supervisor or lead hand. Explores the tHoMPSon RiveRS univeRSity
differences between doing the work and supervising the work of others. Provides participants
with opportunity to practice the skills required to lead effectively in rapidly changing workplaces. Tel: 250 828 5060

sEcTOR: ALL
pREvENTiNG WORkpLAcE viOLENcE

Provides employers, supervisors and front-line workers with tools to reduce the increasing WoRkSAfeBc
concerns with workplace violence. Includes explanations of WorkSafeBC requirements for
protection of workers from workplace violence. Also discusses risk assessment, violence Tel: 604 276 3090
prevention and development of a workplace violence prevention program. Web: www.worksafebc.com/
news_room/courses/
$100 - $175 / 7-10 hOURs / cLAssROOm / vARiOUs (AcROss Bc)
sEcTOR: ALL

TRAiNiNG cOURsEs
maNagiNg otHers
2.2.10 mANAGiNG EmpLOYEE DOcUmENTATiON
2.2.10 Managing Employee Documentation can be further developed and supported by the following skill areas:
• 1.1.4 WORkiNG WiTh cOmpUTERs - go to pages 36-42
• 1.2.1 pREpARiNG AND WRiTiNG DOcUmENTs - go to pages 45-47
• 3.1.7 cOmpLYiNG WiTh pERsONAL iNfORmATiON pROTEcTiON AcT (pipA) - go to page 116
2.2.11 REcOGNiziNG ROLEs AND REspONsiBiLiTiEs WiThiN ThE ORGANizATiON

others, problem solving, managing change and fostering innovation. Tel: 604 434 1610
sEcTOR: ALL
LEADiNG ThE TEAm

$398 / 3 DAYs / cLAssROOm / NEW WEsTmiNsTER Web: bit.ly/douglasbc-leadership
sEcTOR: ALL
courses

sEcTOR: ALL

Reviews major leadership and management theories, introducing practical workplace applications. Tel: 604 528 5608
Uses assessment tools to facilitate development of leadership competencies (e.g., DiSC , an online Email: [email protected]
tool to be completed before class begins). Part of the Foundations of Effective Management and Web: www.jibc.ca/course/fmgmt100
Leadership Certificate program.

sEcTOR: ALL

TEAm BUiLDiNG TAcTics: mAkiNG ThE WhOLE GREATER ThAN

ThE sUm (mGmT132)
Strengthens skills to build effective teams, creating a positive employee experience and JuStice inStitute of Bc
facilitating greater group accomplishments and productivity than would be possible for individuals
to achieve independently. Introduces techniques to delegate tasks, promote group harmony, Tel: 604 528 5608
differentiate the personal from the professional, and facilitate positive energy. Explores team roles Email: [email protected]
(including difficult and uncooperative team members) and offers techniques for changing roles in Web: www.jibc.ca/course/
groups. Introduces strategies to avoid/discourage stereotyping and typecasting. mgmt132

sEcTOR: ALL

Tel: 250 378 3300 or 604 602 9555
sEcTOR: ALL development

sEcTOR: ALL
Web: bit.ly/sprottshaw-professional
businessmgmnt

sEcTOR: ALL

will learn to work with the team to create a common vision, develop a strategy and agree on roles, coLLege
Tel: 604 443 8453
sEcTOR: ALL

TRAiNiNG cOURsEs
maNagiNg sYstems
3.1 LEGAL / LEGISLATIVE CONSIDERATIONS

3.1.1 fOLLOWiNG LABOUR sTANDARDs AND LAWs
LAW AND EThics

Discusses critical points of law and ethics for Professional Engineers or Geoscientists. Gives ASSociAtion of PRofeSSionAL
participants the opportunity to network with colleagues and learn from the experts. Topics include: engineeRS AnD
the professions of engineering and geoscience, occupational health and safety, employment law, geoScientiStS of Bc
practical law, practice and ethics and disciplinary hearings.
Tel: 604 430 8035
$345 - $385 / 2 DAYs / sEmiNAR OR sELf-sTUDY / vANcOUvER Email: [email protected]
EmpLOYmENT LAW (BLAW 3905)

Explores the common law legal principles and statutory regimes governing the relationship Bc inStitute of tecHnoLogy
between individual employees and employers in Canada. While the emphasis will be on the law of
employment in the non-union context, comparisons will be made with the relationship between Tel: 604 434 1610
unions and employers in Canada. Web: www.bcit.ca/study/courses/
blaw3905
$520 / 13 WEEks / ONLiNE / N/A
sEcTOR: ALL
iNDUsTRiAL RELATiONs (cmGT 7605)

Introduces the concept of industrial relations management and examines the relationship between Bc inStitute of tecHnoLogy
employment legislation and collective bargaining. Explores the impact of collective bargaining on
organizational structure and work environments (e.g., open/closed shops). Part of the Construction Tel: 604 434 1610
Management Program. Web: bit.ly/bcitconstruction

EmpLOYmENT LAW (BUs 311)

Discusses the legalities of employer/employee relationships through the exploration of topics cAMoSun coLLege
including human rights, employment standards, workers compensation and safety, privacy,
wrongful dismissal and just cause for termination. Although appropriate for unionized and Tel: 250 370 3550
non-unionized workplaces, specifics concerning collective bargaining are not explored. Web: camosun.ca/learn/
calendar/2010/web/bus.
$220 / 1 sEmEsTER / cLAssROOm / vicTORiA html
sEcTOR: ALL
CoUrses for maNagiNg sYstems
EmpLOYEE AND LABOUR RELATiONs (BUs 313)

Focuses on labour relations by integrating the industrial relations framework. Learners will engage cAMoSun coLLege
in collective bargaining simulations and grievance processes. They will also have opportunity to
learn about arbitrations, contract interpretation and labour legislation in British Columbia. Tel: 250 370 3550
$220 / 1 sEmEsTER / cLAssROOm / vicTORiA calendar/2010/web/bus.
sEcTOR: ALL
html

BUsiNEss LAW ii (BUsN 2420)

Explores several areas of business law including general employment contracts, insurance DougLAS coLLege
contracts, guarantees, types of business organizations, securing credit, bankruptcy, financial
institutions, labour relations, taxation and relevant provincial and federal legislation. Tel: 604 527 5472
Email: registrar_office@douglas.
$265 / 1 sEmEsTER / cLAssROOm / NEW WEsTmiNsTER, cOQUiTLAm bc.ca
sEcTOR: ALL
Web: www.douglas.bc.ca/
calendar/courses/cbus.htm
UNDERsTANDiNG ThE hUmAN REsOURcEs fUNcTiON

Provides an opportunity for individuals without experience in human resources to understand this eD2go
very vital link in the organizational chain. Prepares both managers and business owners to handle
basic human resource functions in a way that will ensure the best possible result. Attention is See pg 171 for info on BC training
given to the hiring process including ways to locate quality employees in a competitive labour providers offering this course:
market. Employee rights and the legal side of the human resource field are also discussed. - College of New Caledonia
sEcTOR: ALL
UNiON mANAGEmENT RELATiONs (BUsi 2360)

Provides an overview of the Canadian labour scene including the historical evolution of Canadian kWAntLen PoLytecHnic
Unionism, the impact of trade unions on industry and commerce, union objectives, employer univeRSity
organizations and labour unions as institutions, existing labour legislation and trends, labour-
management relations, mediation and arbitration. The course is largely directed to current events, Tel: 604 599 2000
particularly in BC. Web: www.kwantlen.ca/calendar/
busicrs.html
$370 / 1 sEmEsTER / cLAssROOm / LOWER mAiNLAND
sEcTOR: ALL
LABOUR AND EmpLOYmENT RELATiONs (mGmT326)

Introduces the fundamentals of understanding and managing the union-management relationship. SiMon fRASeR univeRSity
Discussions include employment and labour legislation, the BC framework, and the process of
certification, collective bargaining, interpreting the collective agreement, and resolving disputes. Tel: 778 782 5095
$570 / 12 DAYs / cLAssROOm / vANcOUvER, sURREY Web: bit.ly/sfu-labouremployment
sEcTOR: ALL
relations
BUsiNEss LAW (mGmT360)

Focuses on labour relations by integrating the industrial relations framework. Learners will engage SiMon fRASeR univeRSity
in collective bargaining simulations and grievance processes. They will also have opportunity to
learn about arbitrations, contract interpretation and labour legislation in British Columbia. Tel: 778 782 5095
$570 / 12 DAYs / cLAssROOm / sURREY Web: bit.ly/sfu-businesslaw
sEcTOR: ALL

TRAiNiNG cOURsEs
maNagiNg sYstems
EmpLOYER AND EmpLOYEE RELATiONs (hR112)

Explores the relationship between an employer and employee. This course is designed to discuss SPRott SHAW coMMunity
occupational health and safety and details around labour relations. coLLege
N/A / 40 hOURs / cLAssROOm / vARiOUs LOcATiONs Tel: 604 310 4473

sEcTOR: ALL
businessmgmnt
EmpLOYmENT LAW iN cANADA (cOmm 304)

Fosters an understanding of the legal context of the relationship between employer and employee, univeRSity of noRtHeRn Bc
and of the duties and responsibilities in that relationship. The laws surrounding human rights,
employment standards, health and safety, grievance and arbitration, and dismissal are examined. Email: [email protected]
Part of Commerce/Business Administration program. Web: bit.ly/unbc-buscourses
$654 / 1 sEmEsTER / LEcTURE / pRiNcE GEORGE

sEcTOR: ALL
3.1.2 fOLLOWiNG WORkER sAfETY REGULATiONs
LAW AND EThics

Discusses critical points of law and ethics for Professional Engineers or Geoscientists. Gives ASSociAtion of PRofeSSionAL
participants the opportunity to network with colleagues and learn from the experts. Topics include: engineeRS AnD
the professions of engineering and geoscience, occupational health and safety, employment law, geoScientiStS of Bc
practical law, practice and ethics, and disciplinary hearings.
Tel: 604 430 8035
$345 - $385 / 2 DAYs / sEmiNAR OR sELf-sTUDY / vANcOUvER Email: [email protected]
sAfETY LEGisLATiON (BLDT 2071)

Reviews site safety and accident prevention and the roles and responsibilities of construction Bc inStitute of tecHnoLogy
contractors and owners. This course is part of the Construction Supervisor program.
Tel: 604 434 1610
$255 / 6 WEEks / cLAssROOm / BURNABY, NANAimO Web: www.bcit.ca/study/courses/
bldt2071
WORkpLAcE DRUG & ALcOhOL TRAiNiNG fOR sUpERvisORs

Provides information on the physical, behavioural, speech and performance indicators of probable Bc tRucking ASSociAtion
drug and alcohol use, the US regulatory requirements, and other responsibilities in implementing a
company policy. Also outlines roles and responsibilities for managers/supervisors under a Tel: 604 888 5319
company drug and alcohol program. Email: [email protected]
Web: www.bctrucking.com/
$150 - $185 / 1 DAY / LEcTURE / LANGLEY calendar.php
sEcTOR: TRUckiNG

Whsc LEvEL i cANADiAN cOURsE

Introduces provincial health and safety laws along with Part II of the Canada Labour Code, its cAnADiAn Auto WoRkeRS'
regulations, related laws, occupational health, principle of controls, workplace inspections, union
accident and incident investigations, and other knowledge relevant to the duties of workplace
committee members or health and safety representatives. Tel: 1 800 665 3553
N/A / N/A / sEmiNAR / cALL fOR LOcATiON Web: www.caw.ca/en/3403.htm
sEcTORs: AviATiON, RAiL, TRUckiNG
EmpLOYER AND EmpLOYEE RELATiONs (hR112)

Explores the relationship between an employer and employee. This course is designed to discuss SPRott SHAW coMMunity
occupational health and safety and details around labour relations. coLLege
N/A / 40 hOURs / cLAssROOm / vARiOUs LOcATiONs Tel: 604 310 4473

sEcTOR: ALL
businessmgmnt
cANADA LABOUR cODE: pART ii ORiENTATiON

Introduces Part II of the Canada Labour Code. Topics include a summary of the legislative St. JoHn AMBuLAnce
framework and employer and employee responsibilities as they apply to occupational health and
safety. This course is for employers and employees whose positions are covered by Part II of the Tel: 1 866 321 2651
Code. Email: [email protected]
Web: bc.sjatraining.ca/Course-
$29 / sELf-pAcED / ONLiNE CLC.php
sEcTOR: ALL
OccUpATiONAL AND ENviRONmENTAL hEALTh sEmiNARs

Offers a selection of seminars covering a variety of topics on occupational and environmental univeRSity of Bc
health. Archived seminars can be accessed from the UBC website.
Tel: 604 822 2772
fREE / vARiOUs / sEmiNAR / vANcOUvER Web: www.spph.ubc.ca/
sEcTOR: ALL
page216.htm
iNDUsTRiAL/cOmmERciAL fALL pROTEcTiON - END UsER

cOURsE
Describes fall protection and equipment standards, in conjunction with the WorkSafe BC vAncouveR RegionAL
standards and the Canadian Standards Association. Successful completion of this course will conStRuction ASSociAtion
give participants a certificate which is valid for three years.
Tel: 604 294 3766
$195 - $225 / 1 DAY / cLAssROOm / vANcOUvER Web: bit.ly/vrca-fallprotection
hAzARD REcOGNiTiON AND cONTROL

Outlines how to identify hazards in the workplace, locate relevant regulatory requirements, and WoRkSAfeBc
eliminate hazards through the process of identification, control and evaluation. Ideal for workers,
supervisors and members of joint health and safety committees. Topics also cover the Tel: 604 276 3090
responsibility for workplace inspections, and use of the Occupational health and Safety Web: www.worksafebc.com/
Regulation. news_room/courses/
$100 - $175 / 7 - 10 hOURs / cLAssROOm / vARiOUs (AcROss Bc)

sEcTOR: ALL

TRAiNiNG cOURsEs
maNagiNg sYstems
OccUpATiONAL hEALTh AND sAfETY iN smALL BUsiNEss

Explains employers’ and workers’ health and safety responsibilities and describes how to practice WoRkSAfeBc
due diligence in carrying them out in the workplace.
Tel: 604 276 3090
$100 - $175 / 7 - 10 hOURs / cLAssROOm / vARiOUs (AcROss Bc) Web: www.worksafebc.com/
sEcTOR: ALL
news_room/courses/

Provides employers, supervisors and front-line workers with tools to reduce increasing concerns WoRkSAfeBc
with workplace violence. Includes explanations of WorkSafeBC requirements for protection of
workers from workplace violence. Also discusses risk assessment, violence prevention and Tel: 604 276 3090
development of a workplace violence prevention program. Web: www.worksafebc.com/
news_room/courses/
sEcTOR: ALL
REspONsiBiLiTiEs Of jOiNT hEALTh AND sAfETY cOmmiTTEEs

Aims to help participants identify and interpret joint health and safety committee members’ WoRkSAfeBc
functions and duties and to carry out their responsibilities to promote workplace health and safety.
Topics include effective health and safety programs, safety committee functions and Tel: 604 276 3090
responsibilities, workplace inspections, accident investigations, and use of the Occupational Web: www.worksafebc.com/
Health and Safety Regulation. news_room/courses/

sEcTOR: ALL
sUpERvisOR sAfETY mANAGEmENT

Aims to help supervisors to exercise due diligence and to carry out their responsibilities for WoRkSAfeBc
creating and maintaining a safe and healthy work environment. Topics include due diligence,
WCB officer functions, risk assessments, effective crew talks, safety inspections and accident Tel: 604 276 3090
investigations. Web: www.worksafebc.com/
news_room/courses/
sEcTOR: ALL
3.1.3 AppLYiNG WORkpLAcE sTANDARDs, BY-LAWs, REGULATiONs, cODEs AND

mANUfAcTURERs’ spEcificATiONs
LARGE BUsiNEss cOR AUDiTOR TRAiNiNG

Considers concepts for auditing health and safety programs. This course provides comprehensive Bc conStRuction SAfety
information on the certification process and the Large Business Certificate of Recognition program ALLiAnce
– important for any organizations interested in COR certification and/or the WorkSafe BC rebate.
Tel: 1 877 860 3675
$200 - $300 / 2 DAYs / cLAssROOm / cALL fOR LOcATiON Email: [email protected]
Web: www.bccsa.ca/Large-COR.
html

smALL BUsiNEss cOR AUDiTOR TRAiNiNG

Considers concepts for auditing health and safety programs. Provides comprehensive information Bc conStRuction SAfety
on the certification process and the Small Business Certificate of Recognition program for those ALLiAnce
seeking COR certification and/or the WorkSafe BC rebate.
Tel: 1 877 860 3675
$100 - $150 / 1 DAY / cLAssROOm / cALL fOR LOcATiON Email: [email protected]
Web: www.bccsa.ca/Small-COR.
html
cONsTRUcTiON DOcUmENTs AND cONTRAcTs (BLDT 2011)

Reviews construction contract documents and offers a basic understanding of the contract Bc inStitute of tecHnoLogy
relationship. This course is ideal for new supervisors, or those who need a better understanding of
construction contracts. Tel: 604 434 1610
Web www.bcit.ca/study/courses/
$460 / 12 WEEks / cLAssROOm / BURNABY bldt2011
cONsTRUcTiON LAW (cmGT 7420)

Covers the laws that apply to the business of construction. Examines how these concepts relate to Bc inStitute of tecHnoLogy
construction processes through discussions of relevant issues.
Tel: 604 434 1610
$393 / 36 hOURs / cLAssROOm / BURNABY Web: bit.ly/bcitconstruction
cONTRAcTs pART 1: TYpEs Of cONTRAcTs AND cONTRAcT

DOcUmENTs (TsYh 3460)
Examines different types of construction contracts including: lump sum, unit price, cost plus and Bc inStitute of tecHnoLogy
turnkey. Covers tender instructions, proper documentation for contracts, special conditions,
insurance clauses and industry specifications. Tel: 604 434 1610
Web: bit.ly/bcitcontracts
$275 / mAx 52 WEEks / ONLiNE
TRANspORTATiON Of DANGEROUs GOODs (TDG) REGULATiONs

- DRivER cOURsE
Provides drivers and other workers with an overview of driver responsibilities, and classification, Bc tRucking ASSociAtion
labeling, documentation and incident reporting requirements. Upon successful completion, each
participant will receive a TDG certification card with an expiry date of three (3) years from the date Tel: 604 888 5319
of training. Email: [email protected]
$95 - $125 / 1 DAY / cLAssROOm / LANGLEY
calendar.php
sEcTOR: TRUckiNG
TRANspORTATiON Of DANGEROUs GOODs (TDG) REGULATiONs

- iNsTRUcTOR cOURsE
Designed for employers who have regular staff turnover, employ seasonal workers, or companies Bc tRucking ASSociAtion
who are a large employer. This 2-day program is cost-effective solution for Transportation of
Dangerous Goods regulatory compliance. Upon successful completion, each participant will Tel: 604 888 5319
receive a TDG certification card with an expiry date of three (3) years from the date of training. Email: [email protected]
$695 - $795 / 2 DAY / cLAssROOm / LANGLEY calendar.php
sEcTOR: TRUckiNG

TRAiNiNG cOURsEs
maNagiNg sYstems

Whmis
Defines and explores the many hazardous materials used in a workplace and the respective safety DLM SAfety
considerations. This course covers the Workplace Hazardous Materials Information System
(WhMIS). Tel: 604 433 0002
$45 / 4 hOURs / cLAssROOm / LOWER mAiNLAND Web: www.dlmsafety.com/
sEcTOR: ALL
BUsiNEss LAW i (BUsN 1320)

Provides a general review of the meaning, sources and administration of business law and a more DougLAS coLLege
detailed examination of the law of contracts with particular reference to business situations. The
course is designed to give the participant an understanding of business law including consumer Tel: 604 527 5472
protection, legislation and potential changes in the legal climate of Canada. Email: registrar_office@douglas.
bc.ca
$265 / 1 sEmEsTER / cLAssROOm / NEW WEsTmiNsTER, cOQUiTLAm Web: www.douglas.bc.ca/
sEcTOR: ALL
calendar/courses/cbus.html
iATA / icAO fOR shippERs

Covers the essentials of shipping dangerous goods by air. This course is ideal for shippers, in both gLoBAL HAzMAt inc.
international and domestic shipping, using commercial airlines or courier services. Full training
days available for general public or customized training for groups of up to 25 people. Tel: 1 877 744 4999
Web: bit.ly/globalhazmatiata-
N/A / 1 DAY / cLAssROOm / LANGLEY iacoshippers
sEcTOR: AviATiON
imDG fOR shippERs

Trains participants about the essentials of shipping dangerous goods internationally by various gLoBAL HAzMAt inc.
marine modes. Full training days available for general public, or customized training for groups of
up to 25 people. Participants will receive an International Marine Certification for Shippers (valid Tel: 1 877 744 4999
for three years). Web: bit.ly/global
hazmatimdgshippers
N/A / 8 hOURs / cLAssROOm / LANGLEY
sEcTOR: mARiNE
TRANspORTATiON Of DANGEROUs GOODs TRAiNiNG

Trains participants in all levels of transportation of dangerous goods, from awareness or gLoBAL HAzMAt inc.
recertification, to initial and more in-depth training. Courses are also offered in advanced or
trainer re-certification, as well as instructor courses. Customized onsite training is also available. Tel: 1 877 744 4999
Web: www.globalhazmat.com/
$185 / 1 DAY / cLAssROOm / LANGLEY pages/TDG-Training.html
$185 / 1 DAY / ONLiNE
sEcTOR: ALL
Web: www.globalhazmat.com/
pages/TDG-Online.html

Whmis TRAiNiNG
Covers the basics of Workplace hazardous Materials Information System (WhMIS), including gLoBAL HAzMAt inc.
identifying hazards, WhMIS symbols, responsibilities, and exemptions. This course is customized
for onsite training, allowing participants to experience hands-on instruction using products and Tel: 1 877 744 4999
hazards from within their workplace environment. Workplace tours are conducted to complete Web: www.globalhazmat.com/
training in labelling, MSDS management system, and procedures for workplace incidents. pages/WHMIS-Training.
html
N/A / 1/2 DAY / cLAssROOm / LANGLEY Web: www.globalhazmat.com/
N/A / 1/2 DAY / ONLiNE
sEcTOR: ALL
pages/WHMIS-Online.html
cONsTRUcTiON cONTRAcT LAW

Teaches the basics of construction and contract law, the liabilities and responsibilities for those inDePenDent contRActoRS
involved in the contract, how to compile and submit extras and claims, and strategies and tips to AnD BuSineSSeS ASSociAtion
avoid conflict with owners, trades, labour and contractors. of Bc
$525 - $560 / 2 DAYs / sEmiNAR / BURNABY, NANAimO Tel: 604 298 7795
Web: www.icba.ca/courses_
events/courses.htm
BUsiNEss LAW (BUsi 2390)

Provides a review of the meaning, sources and administration of commercial law as well as a kWAntLen PoLytecHnic
more detailed examination of the law of contract with particular reference to business situations. univeRSity
$370 / 1 sEmEsTER / cLAssROOm / LOWER mAiNLAND Tel: 604 599 2000

sEcTOR: ALL
Web: www.kwantlen.ca/calendar/
busicrs.html
hEALTh AND sAfETY (ENvi 2426)

Outlines the dangers of hazardous materials through WHMIS and Transportation of Dangerous kWAntLen PoLytecHnic
Goods systems as well as safe emergency response procedures for spill incidents and the use of univeRSity
protective suits and respirators. Focuses on how to recognize and control common contaminated
site hazards through the development of site health and safety plans. Tel: 604 599 2000
Web: www.kwantlen.ca/calendar/
$371 / 1 sEmEsTER / cLAssROOm / LOWER mAiNLAND courses/envicrs.htm
BUsiNEss LAW iN cANADA (BsAD 1005)

Introduces legal principles of Canadian business law. Topics covered in this course include the LAngARA coLLege
Canadian legal system, statutory and common law principles, contract law, tort (negligence) law,
public and private company law, commercial law, banking law, debtor-creditor relations, agency Tel: 604 876 1023
theory, real and personal property law, and intellectual property law. Web: bit.ly/langara-business
management
$395 / N/A / cLAssROOm / vANcOUvER
sEcTOR: ALL
WORkpLAcE hAzARDOUs mATERiALs iNfORmATiON sYsTEm

Covers the WHMIS training requirements. Topics include: WHMIS legislation and regulations, MetRo SAfety tRAining
responsibilities and rights of workers, labelling, material safety data sheets (MSDS), requirements
for a worker education program, storage safety, and safe handling of hazardous materials. Tel: 604 521 4227
$65 / 2 - 4 hOURs / cLAssROOm / NEW WEsTmiNsTER Web: www.metrosafety.ca
sEcTOR: ALL

TRAiNiNG cOURsEs
maNagiNg sYstems

smALL BUsiNEss AUDiTOR

Outlines the information needed for performing a COR internal audit on small businesses. Topics SoutHeRn inteRioR
covered will introduce new skills and knowledge to assist in developing and maintaining a safety conStRuction ASSociAtion
program for small businesses.
Tel: 250 491 3929
vARiOUs / 1 DAY / cLAssROOm / cALL fOR LOcATiON Web: www.sica.bc.ca/pdf/
edcalendar.pdf
TRANspORTATiON Of DANGEROUs GOODs

Introduces the Transportation of Dangerous Goods (TDG) Act. Looks at the TDG regulations and St. JoHn AMBuLAnce
teaches participants about the requirements for receiving, handling, transporting and shipping
dangerous goods. Topics also expand upon appropriate responses to emergency situations such Tel: 1 866 321 2651
as how to deal with spills or accidents. Email: [email protected]
Web: bc.sjatraining.ca/Course-
$35 / 2 - 5 hOURs / ONLiNE TDG.php
sEcTOR: ALL
Whmis - WORkpLAcE hAzARDOUs mATERiALs iNfORmATiON

sYsTEm
Introduces participants to the key details of the WHMIS communication system, and outlines the St. JoHn AMBuLAnce
necessary information for safe handling, storage and disposal of hazardous materials. This course
meets the legislated worker training requirements for all provinces and territories in Canada. Tel: 1 866 321 2651
$33 / 2 - 5 hOURs / ONLiNE Web: bc.sjatraining.ca/Course-
sEcTOR: ALL
WHMIS.php
TRANspORTATiON Of DANGEROUs GOODs (xDRv 0620)

Provides pertinent information on handling, transporting, and shipping dangerous goods. Course tHoMPSon RiveRS univeRSity
materials are designed in conjunction with video presentations, helping participants understand
proper classification, shipping documentation, special situations, emergency actions, and Tel: 250 828 5213
requirements for shipping containment of dangerous goods. Web: www.tru.ca/contstudies/
courses/healthsafety.html
$70 / N/A / cLAssROOm / kAmLOOps
Whmis (xOch 0860)

Summarizes key concepts from the Workplace hazardous Material Information System (WhMIS) tHoMPSon RiveRS univeRSity
and how it affects the workplace. Covers how to handle, store and dispose of hazardous materials.
Participants will be issued a WhMIS certificate. Tel: 250 828 5213
Web: www.tru.ca/contstudies/
$55 / N/A / cLAssROOm / kAmLOOps courses/healthsafety.html
sEcTOR: ALL

iNTRODUcTiON TO BUsiNEss LAW (cOmm 300)

Provides an introduction to the general principles of law relating to contract and tort. Special univeRSity of noRtHeRn Bc
contracts include: agency, assignment, bailment, employment guarantee, insurance, negotiable
instruments, sale of goods, and contracts creating a security interest in goods. Some aspects of Email: [email protected]
the law relating to real property, partnership and corporations will be discussed. Part of Web: bit.ly/unbc-buscourses
Commerce/Business Administration program.

sEcTOR: ALL
TRANspORTATiON Of DANGEROUs GOODs

Looks at the basic information required for shippers, drivers and handlers of dangerous goods. vAncouveR iSLAnD
Roles and responsibilities will be discussed, including how to determine classifications, labelling, univeRSity
and preparing, as well as how to submit reports for accidental releases of dangerous goods.
Please note, this course does not cover: Class 1 – Explosives, Class 6.2 - Infectious Substances, Tel: 1 877 888 8890
Class 7 - Radioactive Materials. Email: [email protected]
Web: pr.viu.ca/onthejob/
$69 / sELf-pAcED / ONLiNE dangerousgoods.asp
sEcTOR: ALL
Whmis
Offers in-depth training for understanding the WHMIS communication system and meets the legal vAncouveR iSLAnD
requirements of WCB/WHMIS legislation. univeRSity
$39 / sELf-pAcED / ONLiNE Tel: 1 877 888 8890

sEcTOR: ALL
Web: pr.viu.ca/onthejob/WhMIS.
asp
3.1.4 ADhERiNG TO ENviRONmENTAL REspONsiBiLiTiEs AND REDUciNG

ENviRONmENTAL impAcT
DimENsiONs Of sUsTAiNABiLiTY: AN iNTRODUcTiON TO

sUsTAiNABLE URBAN DEvELOpmENT (sUsT 7100)
Explores the global sustainability challenge and the critical importance human actions have in Bc inStitute of tecHnoLogy
deciding our paths for the 21st century. This course reflects and examines current frameworks,
theories and applications of sustainable development within the community, discussing topics Tel: 604 434 1610
such as renewable energy, land-use, and urban infrastructure. Open to participants with two year Web: bit.ly/bciturbandevelopment
diploma of technology or program head approval.

ENviRONmENTAL LEGisLATiON (BLDT 2081)

Reviews site environment accountability and discusses the roles and responsibilities of Bc inStitute of tecHnoLogy
construction contractors and owners, as it applies to site environment accountability. This course
is part of the Construction Supervision program. Tel: 604 434 1610
$255 / 6 WEEks / cLAssROOm / BURNABY programs/7730acert

TRAiNiNG cOURsEs
maNagiNg sYstems
3.1.4 ADhERiNG TO ENviRONmENTAL REspONsiBiLiTiEs AND REDUciNG

ENviRONmENTAL issUEs iN cONsTRUcTiON 1 (cmGT 7640)

Examines the impact of site contamination on the contractor and owner. Increases the awareness Bc inStitute of tecHnoLogy
of common surface, and sub-surface contaminants, and their migration patterns. Discussions will
include current legislation, liability, risk, hazards and toxicity. This course concludes with a look at Tel: 604 434 1610
historical use of sites. Web: bit.ly/bcitconstruction

ENviRONmENTAL issUEs iN cONsTRUcTiON 2 (cmGT 7650)

Teaches how to manage environmental aspects which relate to the construction field, with a focus Bc inStitute of tecHnoLogy
on pollution prevention and long-term protection. Topics include: legislation, demolition waste,
green buildings, LEED, building materials, managing dust and noise, and fuel handling. Tel: 604 434 1610
Web: bit.ly/bcitconstruction
ENviRONmENT WORkpLAcE
Addresses concerns about workplace environmental hazards. Specific to union environment cAnADiAn Auto WoRkeRS'
representatives and local union environment committee members, this course trains and equips union
participants with tools and strategies for minimizing the damage our workplaces have on the
environment. Discussions and tools include: workplace mapping; energy audits; reduction, Tel: 1 800 665 3553
prevention and control of pollution and toxic materials; environmental legislation; and concepts in Email: [email protected]
collective bargaining for solid waste audits and environmental actions. Web: www.caw.ca/en/3411.htm
N/A / N/A / sEmiNAR / cALL fOR LOcATiON

sEcTORs: AviATiON, RAiL, TRUckiNG
GREEN WORkpLAcE
Provides participants with the tools to creat a greener workplace through four modules, delivered coLLege of tHe RockieS
in partnership with Learning Resources Network. This includes: Unit 1 - Introduction to Green
Workplaces, Unit 2 - Planning the Transition to a Green Workplace, Unit 3 - Implementing Green Tel: 250 342 3210
Workplaces, and Unit 4 - Issues in Green Workplaces. Email: [email protected]
Web: bit.ly/cotr-continuinged
$225 / sELf-pAcED / ONLiNE
sEcTOR: ALL
AUDiTiNG fOR OThER REsOURcEs (BERm 1225)

Provides an in-depth look at management of water resources, materials and transportation DougLAS coLLege
resources as relevant to building and facility management. Reviews the complex interrelationships
between supplies, extraction, transportation, end usage and cycles of resources including GhG Tel: 604 527 5763
embodied in construction materials and LCA. Emphasis is on understanding end uses, Email: [email protected]
conservation methods, measuring, auditing, and the importance of resource awareness. Part of Web: bit.ly/douglasbcbldgenergy
the Building Energy and Resource Management Certificate Program.
N/A / N/A / cLAssROOm / NEW WEsTmiNsTER

sEcTOR: ALL

cOmpLETiNG ThE REsOURcE mANAGEmENT pLAN (BERm 1245)

Covers the various aspects of energy management programs and planning including: DougLAS coLLege
communication skills and writing success stories, policy writing, developing RFPs, change
management, managing contracts and outsourcing, environmental regulations and barriers to Tel: 604 527 5763
energy management plans. Part of Building Energy and Resource Management Certificate Email: [email protected]
Program. Web: bit.ly/douglasbcbldgenergy

sEcTOR: ALL
ENERGY AUDiTiNG - pROcEss AND pROcEDURE (BERm 1215)

Introduces principles, process and procedures for an energy audit. Participants gain an DougLAS coLLege
understanding of the overall Resource Management Action Plan. This course covers defining the
scope of an audit, analyzing energy use, setting site tour objectives, determining and prioritizing Tel: 604 527 5763
Energy Conservation Measures, and writing reports. This course is part of the Building Energy and Email: [email protected]
Resource Management Certificate Program. Web: bit.ly/douglasbcbldgenergy

sEcTOR: ALL
OpERATiONs mANAGEmENT (BERm 1205)

Summarizes various energy components of operations management and how they can identify DougLAS coLLege
energy-saving opportunities in operations and help manage energy costs. Topic discussions
include management control systems, system maintenance, re-commissioning and continuous Tel: 604 527 5763
optimization, and monitoring and reporting. This course is part of the Building Energy and Email: [email protected]
Resource Management Certificate program. Web: bit.ly/douglasbcbldgenergy

sEcTOR: ALL
ENviRONmENTAL issUEs (ENvi 1121)

Teaches participants how to identify basic scientific and social principles that govern current kWAntLen PoLytecHnic
environmental issues. This course examines local and global case studies, discovering how univeRSity
society is impacted by pollution and resource degradation.
Tel: 604 599 2000
$371 / 1 sEmEsTER / cLAssROOm / LOWER mAiNLAND Web: www.kwantlen.ca/calendar/
sEcTOR: ALL
courses/envicrs.html
OccUpATiONAL AND ENviRONmENTAL hEALTh sEmiNAR

Tel: 604 822 2772

Web: www.spph.ubc.ca/
fREE / vARiOUs / sEmiNAR / vANcOUvER page216.htm
sEcTOR: ALL
ENviRONmENTAL impAcT AssEssmENT (ENpL 305)

Provides an overview of environmental impact assessment. Topics include analyzing univeRSity of noRtHeRn Bc
environmental impact statements, examining the legal framework, and exploring methods of
assessing the environment. Tel: 250 960 6173
Web: bit.ly/unbc-environmental

TRAiNiNG cOURsEs
maNagiNg sYstems
3.1.5 ADhERiNG TO EmissiON cONTROL REGULATiONs
Bc AiR QUALiTY - REsOURcEs fOR iNDUsTRY

Provides air quality resources for businesses and industries. Includes information on the MiniStRy of enviRonMent
fundamental pieces of legislation for air quality in BC, including the Environmental Management
Act and the Waste Discharge Regulation. Web: www.bcairquality.ca/
industry-resources/index.
N/A / sELf-pAcED / sELf-sTUDY / ONLiNE html
sEcTOR: ALL
chALLENGEs iN AiR EmissiON REQUiREmENTs

Reflects on the future of increasingly tight air emissions regulations which are a response to eDucAtionAL PRogRAM
increasing public pressure to address global warming issues. Prepares industry to respond to innovAtionS centRe
changing requirements and enhances understanding of compliance strategies and issues.
Tel: 1 888 374 2338
$1,295 - $1,465 / 2 DAYs / cONfERENcE / vANcOUvER Email: [email protected]
sEcTOR: ALL
Web: bit.ly/epicairemissions
3.1.6 ADhERiNG TO vEhicLE iNspEcTiON REQUiREmENTs
vEhicLE iNspEcTiON pROGRAm iNfORmATiON BOOkLET

Outlines a summary of laws affecting the Commercial Vehicle Inspection Program. Please note, MiniStRy of tRAnSPoRtAtion
this booklet is intended only as a guide; for full statements of the law, participants should refer to AnD infRAStRuctuRe
the Motor Vehicle Act (MVA) and the Motor Vehicle Act Regulation (MVAR), and relevant BC
Motor Carrier licensing provisions. Acts and regulations are subject to change without notice. Web: bit.ly/thgov-vehicle
inspectionprogram
N/A / sELf-pAcED / sELf-sTUDY / ONLiNE
sEcTOR: TRUckiNG
vEhicLE sAfETY & iNspEcTiON sTANDARDs ONLiNE

Produced by the Queen’s Printer in partnership with the Ministry of Transportation and MiniStRy of tRAnSPoRtAtion
Infrastructure, and the Commercial Vehicle Safety and Enforcement Branch. Service offered AnD infRAStRuctuRe
includes a complete, interactive source of methods of inspection for vehicles, and a
comprehensive source of applicable, current BC legislation from official sources. Web: www.vsis.qp.gov.bc.ca/
N/A / sELf-pAcED / sELf-sTUDY / ONLiNE

sEcTOR: TRUckiNG
3.1.7 cOmpLYiNG WiTh ThE pERsONAL iNfORmATiON pROTEcTiON AcT (pipA)
pRivATE sEcTOR REsOURcEs fOR ORGANizATiONs

Provides information for individuals in BC about their rights for personal information protection. office of tHe infoRMAtion
Outlines helpful links regarding the Personal Information Protection Act (PIPA) and individual AnD PRivAcy coMMiSSioneR
rights to personal information held by organizations within BC.
Tel: 250 387 5629
N/A / sELf-pAcED / sELf-sTUDY / ONLiNE Email: [email protected]
sEcTOR: ALL
Web: www.oipc.bc.ca

3.2 hEALTh AND SAFETy

3.2.1 cONTROLLiNG AccEss TO jOBsiTE
3.2.2 ENsURiNG A sAfE WORkpLAcE
3.2.3 fOLLOWiNG sAfE WORk pRAcTicEs AND pROcEDUREs
3.2.4 ORiENTiNG NEW EmpLOYEEs TO sAfETY pROcEDUREs
BUiLDiNG sAfETY LEADERship iNTO YOUR pROjEcT

Develops knowledge and skill in building a culture that ensures a safe and healthy work ASSociAtion of PRofeSSionAL
environment. This workshop promotes the importance of demonstrating a commitment to health engineeRS AnD
and safety and ensuring employees are held accountable for safe workplace practices. geoScientiStS of Bc
$399 - $474 / 1 DAY / sEmiNAR / vANcOUvER Tel: 604 430 8035

fOUNDATiONs fOR hEALTh AND sAfETY ExcELLENcE

Examines health and safety basics. Provides the information organizations need to build Bc conStRuction SAfety
successful health and safety programs including how to get employee participation and ALLiAnce
involvement.
Tel: 1 877 860 3675
$200 - $300 / 2 DAYs / cLAssROOm / cALL fOR LOcATiON Email: [email protected]
Web: bit.ly/bccsahealthsafety
cONsTRUcTiON sAfETY OfficER TRAiNiNG (cNsT 1100)

Examines the requirements for the ASTT (Applied Science Technologists and Technicians) Bc inStitute of tecHnoLogy
certification as Construction Safety Officers. This program is for participants interested in
exploring a career as a CSO. Recommended, but not mandatory, Minimum Level 2 First Aid and Tel: 604 412 7564
some construction experience. Email: [email protected]
$1,300 / 2 WEEks / cLAssROOm / BURNABY programs/csc
hEALTh AND sAfETY iN cONsTRUcTiON (cmGT 7220)

Introduces key roles of health and safety managers and supervisors. Discussions include: health Bc inStitute of tecHnoLogy
and safety legal framework in Canada, management philosophies and techniques, health and
safety benefits for your business, understanding due diligence and risk management. Prerequisite: Tel: 604 434 1610
Acceptance into the Construction Management degree program or by departmental approval. Web: bit.ly/bcitconstruction
$176 / 18 hOURs / cLAssROOm / BURNABY


TRAiNiNG cOURsEs
maNagiNg sYstems

GLOBAL mARiTimE DisTREss AND sAfETY (GmDs 1800)

Teaches and explores the use of maritime mobile and satellite services. Develops a better Bc inStitute of tecHnoLogy
understanding of basic ship station equipment; use, operation and procedures of the GMDSS
system; and procedures in safety, urgency and general communications. This course is part of the Tel: 604 453 4100
Nautical Sciences Diploma Program. Email: [email protected]
$856 / 2 WEEks / cLAssROOm / NORTh vANcOUvER
sEcTOR: mARiNE
mARiNE ADvANcED fiRsT AiD REvisED (mssm 1200)

Teaches the requirements for Marine Advanced First Aid, as set out by Transport Canada. This Bc inStitute of tecHnoLogy
course will give seafarers the knowledge and skills to immediately apply advanced first aid for
onboard accident or illness. Tasks, duties and responsibilities include some of the following: first Tel: 604 453 4100
aid kits, aboard ship toxicological hazards, patient examination, care of rescued persons including Web: bit.ly/bcitmarinesafety
distress and hypothermia, radio medical advice, cardiac arrest, drowning, and psychological and
psychiatric problems. This course is part of the Nautical Sciences Diploma Program.

sEcTOR: mARiNE
mARiNE EmERGENcY DUTiEs A1 BAsic sAfETY (mEDi 1000)

Prepares new seafarers and entrants to the marine industry in how to respond to marine Bc inStitute of tecHnoLogy
emergency situations. This course teaches skills for survival and rescue, basic hazards of the
marine environment, and prevention of shipboard incidents, including alarms and fire and Tel: 604 453 4111
abandonment situations. Participants receive Transport Canada EXN-24, Training Certificate. Web: bit.ly/bcit
marineemergencies
N/A / 3 DAYs / cLAssROOm / NORTh vANcOUvER, mApLE RiDGE
sEcTOR: mARiNE
mARiNE EmERGENcY DUTiEs B-2 mARiNE fiREfiGhTiNG (mEDi

2020)
Educates participants in proper and effective use of equipment, steps to fire prevention, Bc inStitute of tecHnoLogy
awareness of fire hazards, and knowledge and skills to extinguish and contain shipboard fires.
Participants receive Transport Canada EXN-24, Training Certificate. Tel: 604 453 4111
N/A / 5 DAYs / cLAssROOm / mApLE RiDGE programs/2664nobcit
sEcTOR: mARiNE

mARiNE EmERGENcY DUTiEs c & D (mEDi 3000)

Instructs participants in how to inspect/maintain emergency equipment and respond Bc inStitute of tecHnoLogy
professionally and appropriately to emergencies, keep a log of events, and control passengers and
personnel. Also addresses onboard familiarization and training sessions so that personnel and Tel: 604 453 4111
response teams are prepared for emergency situations. Participants receive Transport Canada Web: www.bcit.ca/study/
EXN-24, Training Certificate. programs/2665nobcit
N/A / 5 DAYs / cLAssROOm / NORTh vANcOUvER, mApLE RiDGE

sEcTOR: mARiNE
Nsc LEvEL ii - "AUDiT pREpARATiON" pROGRAm

Prepares participants for an NSC audit. The focus of this full day course includes vehicle and Bc tRucking ASSociAtion
driver record keeping, disciplinary letters, policies and procedures, and NSC company reports.
Participants will examine the requirements of hours of service record keeping and how to audit log Tel: 604 888 5319
books. Email: [email protected]
sEcTOR: TRUckiNG
NATiONAL sAfETY cODE pROGRAm

Provides a complete understanding of the National Safety Code (NSC); covers three sections of Bc tRucking ASSociAtion
the NSC in one full day workshop. Explores and examines the connection between these three
sections: Service Hours, Compliance Officer, and Record Keeping. Opportunity to attend sections Tel: 604 888 5319
that match an individual’s level of knowledge with organizational needs. Email: [email protected]
sEcTOR: TRUckiNG
WORkpLAcE DRUG & ALcOhOL TRAiNiNG fOR sUpERvisORs

Provides information on the physical, behavioural, speech and performance indicators of probable Bc tRucking ASSociAtion
drug and alcohol use, the US regulatory requirements, and other responsibilities in implementing a
company policy. Also outlines roles and responsibilities for managers/supervisors under a Tel: 604 888 5319
company drug and alcohol program. Email: [email protected]
sEcTOR: TRUckiNG
WORkpLAcE hEALTh AND sAfETY (BUs 315)

Looks into current legislation and standards for workplace health and safety. Outlines best cAMoSun coLLege
practices for management in health and safety with a focus on strategies for effective wellness to
ensure a healthy work environment. Tel: 250 370 3550
$220 / 1 sEmEsTER / cLAssROOm / vicTORiA calendar/2010/web/bus.html
sEcTOR: ALL
GOLD sEAL cONsTRUcTiON sAfETY cOORDiNATOR

Instructs Safety Coordinators in how to assist management in the development and cAnADiAn conStRuction
implementation of a health, Safety and Environment (hSE) program. Outlines the specific roles of ASSociAtion
the Safety Coordinator, including how to identify and review jobsite health and safety issues and
keeping management up to date on issues that have an impact on work performance. Tel: 613 236 9455 ext. 410
$400 / sELf-pAcED / sELf-sTUDY / N/A Web: bit.ly/goldsealcertificate

TRAiNiNG cOURsEs
maNagiNg sYstems

NATiONAL cONsTRUcTiON sAfETY AWARENEss (Ncs)

Introduces basic construction site health and safety requirements. Information shared includes conStRuction SectoR
employer / worker responsibilities, how to refuse dangerous work, orientation, safety, protective counciL
gear and hazardous materials. Also discusses the importance of personal care, such as fitness,
nutrition and sleep. Tel: 613 569 5552
N/A / sELf-pAcED / ONLiNE Web: bit.ly/csc-ca
coursecatalogue
cONsTRUcTiON sAfETY TRAiNiNG sYsTEm (csTs)

Enforces safety practices in the construction workplace. This course reviews potential hazards, inDePenDent contRActoRS
hazard awareness and protection, control and elimination strategies, how to develop safety AnD BuSineSSeS ASSociAtion
procedures, and provides an overview of the BC safety regulations and standards. of Bc
$65 - $75 / 8 - 11 hOURs / cLAssROOm / N/A Tel: 604 298 7795

$65 - $75 / 8 - 11 hOURs / ONLiNE
events/courses.htm
RAiLWAY sAfETY mANAGEmENT sYsTEm GUiDELiNEs

Provides information and links to important railway safety management system guidelines, SAfety AutHoRity
including safety orders, directives and information bulletins. The process of regulating railways
and railway class and regulations are also key pieces of information shared in this resource. Web: www.safetyauthority.ca/
regulations/railways
N/A / sELf-pAcED / sELf-sTUDY / N/A
sEcTOR: RAiL
Risk cONTROL (cRm205)

Covers risk control measures associated with physical property, intellectual property, personnel, SiMon fRASeR univeRSity
liability and net income loss exposures. Topics covered include determining accident causation
and analyzing safety systems, as well as motivating employees to apply risk control measures. Tel: 778 782 5095
$570 / 12 DAYs / cLAssROOm / vANcOUvER, sURREY Web: bit.ly/sfu-riskcontrol
sEcTOR: ALL
fOUNDATiONs fOR hEALTh AND sAfETY ExcELLENcE

Outlines how to define supervisory and management roles, complete inspections and conduct SoutHeRn inteRioR
safety investigations. Also covers important information about training, communication and hazard conStRuction ASSociAtion
assessments.
Tel: 250 491 3929
vARiOUs / 2 DAYs / cLAssROOm / cALL fOR LOcATiON Web: www.sica.bc.ca/pdf/
edcalendar.pdf

OccUpATiONAL AND ENviRONmENTAL hEALTh sEmiNARs

Tel: 604 822 2772
fREE / vARiOUs / sEmiNAR / vANcOUvER Web: www.spph.ubc.ca/
sEcTOR: ALL page216.htm
iNTRODUcTiON TO OccUpATiONAL hEALTh AND sAfETY

(xOhs 001)
Provides an overview of the Occupational Health and Safety field and discusses how health and univeRSity of noRtHeRn Bc
safety relate to an organization’s overall management system. Topics include core concepts that
form the basis for effective safety programs such as leadership commitment, open communication Tel: 250 960 5980
and legal accountability. Also explores the wide variety of functions within the Oh&S field and the Email: [email protected]
required resources for the safety generalist. Part of the Certificate in Occupational Health and Web: bit.ly/unbc-occupational
Safety program. healthsafety
$600 / 28 hOURs / LEcTURE / pRiNcE GEORGE, TERRAcE

sEcTOR: ALL
WORkpLAcE hEALTh AND sAfETY (cOmm 436)

Outlines how to design, implement and evaluate health and safety programs to ensure the univeRSity of noRtHeRn Bc
protection and well-being of employees. This course is part of the Commerce/Business
Administration program. Email: [email protected]
Web: bit.ly/unbc-buscourses
sEcTOR: ALL
WORkpLAcE hEALTh AND sAfETY (xBUs 436-3)

Provides information to ensure the overall protection and well-being of employees including univeRSity of noRtHeRn Bc
responsibilities and rights of employers, employees and the union; hazard and risk identification;
accident investigation; accommodations for workers with disabilities; wellness and employee Tel: 250 960 5980
assistance programs; and information management systems. Both legal and ethical perspectives Email: [email protected]
are considered. This course is part of the Certificate in Occupational Health and Safety program. Web: bit.ly/unbc-humanresources
$540 / N/A / LEcTURE / pRiNcE GEORGE

sEcTOR: ALL
WORkpLAcE hEALTh AND sAfETY (BUs 418)

Outlines how it is the organization’s responsibility, and the function of the human resources role, to univeRSity of tHe fRASeR
eliminate or reduce workplace injuries and illnesses and to provide a safe place for employees to vALLey
work. Participants will learn to recognize what these hazards are and how to assess them,
keeping in mind the procedures and requirements of the Workers’ Compensation Board. They will Tel: 604 557 4083
learn to conduct a safety needs analysis and accident investigation, and develop a safety training Email: [email protected]
program. Web: bit.ly/ufv-business
administration
$408 / 1 sEmEsTER / cLAssROOm / ABBOTsfORD
sEcTOR: ALL

TRAiNiNG cOURsEs
maNagiNg sYstems



sEcTOR: ALL
OccUpATiONAL hEALTh AND sAfETY iN smALL BUsiNEss

Explains employers’ and workers’ health and safety responsibilities and describes how to practice WoRkSAfeBc
due diligence in carrying them out in the workplace.
Tel: 604 276 3090
$100 - $175 / 7 - 10 hOURs / cLAssROOm / vARiOUs (AcROss Bc) Web: www.worksafebc.com/
sEcTOR: ALL
news_room/courses/


sEcTOR: ALL

creating and maintaining a safe and healthy work environment. Topics include due diligence, WCB
officer functions, risk assessments, effective crew talks, safety inspections and accident Tel: 604 276 3090

news_room/courses/
sEcTOR: ALL
sAfETY iNspEcTiONs - REfERENcE GUiDE AND WORkBOOk

A safety inspection program takes planning, preparation, and training — learn how to implement WoRkSAfeBc
effective safety inspections in the workplace.
Tel: 604 276 3090
fREE / sELf-pAcED / sELf-sTUDY / N/A Web: bit.ly/
sEcTOR: ALL
worksafereferenceguide

3.2.5 impLEmENTiNG iNjURY pREvENTiON pROGRAms
fALL pROTEcTiON ADvANcED

Outlines potential hazards that may be encountered when working at heights and how to prevent cHRiStiAn LABouR
associated injuries due to falls. Covers two WorkSafeBC regulations – Fall Protection (Part 11) and ASSociAtion of cAnADA
Evacuation and Rescue (Part 32).
Tel: 604 888 7220
sEcTOR: cONsTRUcTiON Web: bit.ly/clac
programsandcourses
ADvANcED fALL pROTEcTiON

Provides an overview of advanced fall protection through a more comprehensive exploration and DLM SAfety
review of commonly used systems in the workplace.
Tel: 604 433 0002
$150 / 8 hOURs / cLAssROOm / LOWER mAiNLAND Email: [email protected]
sEcTOR: ALL Web: www.dlmsafety.com/
fALL pROTEcTiON
Describes and explores industry-specific fall protection essentials. Assists workers in protecting DLM SAfety
themselves from dangerous injuries associated with falls through fall protection techniques and
systems. Tel: 604 433 0002
$75 / 4 hOURs / cLAssROOm / LOWER mAiNLAND Web: www.dlmsafety.com/
sEcTOR: ALL
LOckOUT
Covers the topic of lockouts, the impact they have on the work environment, and how they affect DLM SAfety
the employees.
Tel: 604 433 0002
$95 / N/A / cLAssROOm / LOWER mAiNLAND Email: [email protected]
fALL pROTEcTiON
Addresses issues such as ladder safety, scaffolding, trenching and evacuation, and tower fall gLoBAL HAzMAt inc
protection and rescue. Provides customized training packages, designed for your specific needs
and applications. All formal training courses are fully documented with testing criteria developed Tel: 1 877 744 4999
for each specific course. Web: www.globalhazmat.com/ CoUrses for maNagiNg sYstems
pages/Fall-Protection.html
N/A / N/A / cLAssROOm / LANGLEY
sEcTOR: ALL
fALL pROTEcTiON
Introduces basic construction site health and safety requirements. Information shared includes inDePenDent contRActoRS
employer / worker responsibilities, how to refuse dangerous work, orientation, safety, protective AnD BuSineSSeS ASSociAtion
gear and hazardous materials. Also discusses the importance of personal care, such as fitness, of Bc
nutrition and sleep.
Tel: 604 298 7795
N/A / 1/2 DAY / cLAssROOm / cALL fOR LOcATiON Web: www.icba.bc.ca/courses
events/courses.htm

TRAiNiNG cOURsEs
maNagiNg sYstems
3.2.5 impLEmENTiNG iNjURY pREvENTiON pROGRAms

liability, and net income loss exposures. Topics covered include determining accident causation
sEcTOR: ALL
fALL pROTEcTiON
Offers practical exercises to gain a better understanding about the importance of fall protection. SoutHeRn inteRioR
This course is ACSA recognized and OSSA accredited and offered by the nationally recognized conStRuction ASSociAtion
Fall Protection Group.
Tel: 250 491 3929
vARiOUs / 8 hOURs / cLAssROOm / cALL fOR LOcATiON Web: www.sica.bc.ca/pdf/
edcalendar.pdf
LOckOUT - TAGOUT
Details the practices and procedures of lockout / tagout. Participants will learn how to safeguard St. JoHn AMBuLAnce
employees from unexpected energization, machinery and equipment start up, and protection from
the release of hazardous energy during routine service or maintenance procedures. Tel: 1 866 321 2651
$20 / sELf-pAcED / ONLiNE Web: bc.sjatraining.ca/Course-
sEcTOR: ALL Lockout.php
iNDUsTRiAL/cOmmERciAL fALL pROTEcTiON - END UsER

cOURsE
Describes fall protection and equipment standards, in conjunction with the WorkSafe BC vAncouveR RegionAL
standards and the Canadian Standards Association. Successful completion of this course will give conStRuction ASSociAtion
participants a certificate which is valid for three years.
Tel: 604 294 3766
$195 - $225 / 1 DAY / cLAssROOm / vANcOUvER Web: bit.ly/vrca-fallprotection


sEcTOR: ALL
pREvENTiNG AND iNvEsTiGATiNG msi

Explains the seven-step Musculoskeletal Injury (MSI) Prevention process, identifies risk factors WoRkSAfeBc
associated with MSI, determines ways to control identified risks, and applies tools to prevent MSI
and conduct investigations into MSI. Tel: 604 276 3090
Web: www.worksafebc.com/
$100 - $175 / 7 - 10 hOURs / cLAssROOm / vARiOUs (AcROss Bc) news_room/courses/
sEcTOR: ALL


Provides employers, supervisors and front-line workers with tools to reduce the increasing WoRkSAfeBc
concerns with workplace violence. Includes explanations of WorkSafeBC requirements for
protection of workers from workplace violence. Also discusses risk assessment, violence Tel: 604 276 3090
prevention and development of a workplace violence prevention program. Web: www.worksafebc.com/
news_room/courses/
sEcTOR: ALL


sEcTOR: ALL

news_room/courses/
sEcTOR: ALL
3.2.6 REspONDiNG TO siTE EmERGENcY
BAsic sAfETY TRAiNiNG (mEDi 1500)

Introduces standards for emergency, occupational safety and survival for Seafarers. The course Bc inStitute of tecHnoLogy
provides these standards to meet minimum requirements for familiarization, basic safety, fire
fighting, and survival in emergency situations; part of the Nautical Sciences Diploma Program. Tel: 604 453 4100
Web: bit.ly/bcitmarinesafety
N/A / N/A / cLAssROOm / NORTh vANcOUvER
sEcTOR: mARiNE
mED A-2 smALL vEssEL sAfETY (mEDi 2000)

Explores and teaches small craft operators, and their crew, about marine environment hazards; Bc inStitute of tecHnoLogy
outlines prevention tips for accidents and fires, emergency preparation, shipboard fire fighting
techniques, abandonment procedures, and survival and rescue procedures. This course is for Tel: 604 453 4100
operators and crew of commercial and pleasure vessels (up to 40 tons gross tonnage). Web: bit.ly/bcitvesselsafety
Participants receive Transport Canada EXN-24, Training Certificate.
N/A / 4 DAYs / cLAssROOm / NORTh vANcOUvER

sEcTOR: mARiNE

TRAiNiNG cOURsEs
maNagiNg sYstems
sURvivAL cRAfT (mEDi 1800)

Teaches orderly abandonment of a vessel in an emergency situation, clearing the vessel, proper Bc inStitute of tecHnoLogy
and effective use of equipment, and coordinating survival activities during rescue operation. This
course is part of the Nautical Sciences Diploma Program. Tel: 604 453 4100
Web: bit.ly/bcitmarinesafety
$856 / 2 WEEks / cLAssROOm / NORTh vANcOUvER
sEcTOR: mARiNE
ADvANcED fiRsT AiD - fiRsT REspONDER

Designed to teach First Responders advanced first aid techniques: how to sustain life, prevent cAnADiAn ReD cRoSS
further injuries, and the consequences of further injury until more advanced medical personnel
arrive. Tel: 1 877 356 3226
Email: wz-contactcentre@
N/A / 40 - 44 hOURs / cLAssROOm / vARiOUs (AcROss Bc) redcross.ca
sEcTOR: ALL
Web: www.redcross.ca/firstaid
ADvANcED fiRsT AiD - EmERGENcY mEDicAL REspONDER

Provides the knowledge and skills necessary in an emergency to help sustain life, reduce pain, cAnADiAn ReD cRoSS
and minimize the consequences of injury or sudden illness until the next level of health care takes
over. Tel: 1 877 356 3226
N/A / miN 80 hOURs / cLAssROOm / vARiOUs (AcROss Bc) redcross.ca
sEcTOR: ALL
EmERGENcY pREpAREDNEss
Outlines emergency preparedness in the workplace. Prepares participants for emergency DLM SAfety
response to situations such as fire, earthquake, flood and major power outages.
Tel: 604 433 0002
$95 / 4 hOURs / cLAssROOm / LOWER mAiNLAND Email: [email protected]
EmERGENcY REspONsE TRAiNiNG

Teaches how to identify specific or generic hazards of an incident. Outlines best practices to DLM SAfety
protecting workers and the general public during initial emergency response situations.
Tel: 604 433 0002
N/A / N/A / cLAssROOm / LOWER mAiNLAND Email: [email protected]

3.2.7 fOLLOWiNG fiRsT AiD pROcEDUREs AND ADmiNisTRATiON
WORkpLAcE fiRsT AiD & cpR REsOURcEs - ONLiNE

Provides resources to help workplaces be compliant with both federal and provincial/territorial cAnADiAn ReD cRoSS
occupational health and safety legislation - with the flexibility needed by decision-makers and the
user-friendliness needed by participants. Also includes a checklist on how to select a first aid Tel: 1 877 356 3226
training provider, and a listing of links on relevant federal and provincial legislation. Email: wz-contactcentre@
redcross.ca
fREE / sELf-pAcED / sELf-sTUDY / ONLiNE Web: www.redcross.ca/firstaid
sEcTOR: ALL
sTANDARD fiRsT AiD & cpR

Provides comprehensive First Aid & CPR techniques for those who want more knowledge to cAnADiAn ReD cRoSS
respond to emergencies in the home or workplace. A variety of topics are covered from basic first
aid such as cardiovascular and breathing emergencies, CPR Level A, and prevention of disease Tel: 1 877 356 3226
transmission to more severe sudden medical conditions and injuries to the head and spine. Email: wz-contactcentre@
redcross.ca
N/A / 16 hOURs / cLAssROOm / vARiOUs (AcROss Bc) Web: www.redcross.ca/firstaid
sEcTOR: ALL
EmERGENcY fiRsT AiD & cpR

Provides simple First Aid & CPR techniques taught in an interactive environment, for individuals cAnADiAn ReD cRoSS
who want an overview of First Aid & CPR for the home or workplace. Covers skills needed to
recognize and respond to cardiovascular emergencies for adults, CPR Level A, and other topics Tel: 1 877 356 3226
such as choking, airway and breathing emergencies and prevention of disease transmission. Email: wz-contactcentre@
redcross.ca
sEcTOR: ALL
cpR / AED
Designed to provide various levels of CPR training based on the participant’s background, needs cAnADiAn ReD cRoSS
and interest. A presentation on how to use an Automated External Defibrillator (AED) as well as
AED certification is also provided with the course where legislation permits. Tel: 1 877 356 3226
N/A / 4-6 hOURs / cLAssROOm / vARiOUs (AcROss Bc) redcross.ca
sEcTOR: ALL
mARiNE BAsic fiRsT AiD

Provides an overview of First Aid and CPR techniques with scenarios taken from the marine/ cAnADiAn ReD cRoSS
fishing industry. The course covers the skills needed to recognize and respond to cardiovascular
emergencies for all age groups; CPR Level C; and other topics including choking, airway and Tel: 1 877 356 3226
breathing emergencies, as well as prevention of disease transmission. Email: wz-contactcentre@
redcross.ca
sEcTOR: mARiNE

TRAiNiNG cOURsEs
maNagiNg sYstems
iNjURED AT WORk – cARED fOR AT WORk (ER pLUs)

Describes an attendant’s role in an effective first aid program and how to maximize the amount of cHRiStiAn LABouR
employees treated at work (rather than sending them for medical aid). ASSociAtion of cAnADA
$130 / 4 hOURs / cLAssROOm / LANGLEY Tel: 604 888 7220

Web: bit.ly/clac
programsandcourses
EmERGENcY fiRsT AiD - iNDUsTRY (Bc-EsO)

Teaches the skills needed to handle emergency scene situations, shock, unconsciousness and St. JoHn AMBuLAnce
fainting, and cardiovascular emergencies. This course is the equivalent to WorkSafe BC Level 1.
Suitable for anyone wishing to work as a first aid attendant in BC. Tel: 1 866 321 2651
$89 - $115 / 1 DAY / cLAssROOm / vARiOUs (AcROss Bc) Web: www.sja.ca/BCyukon/
sEcTOR: ALL
Training/Pages/default.aspx
mARiNE ADvANcED fiRsT AiD (Bc-mAf)

Covers information relating specifically to the marine environment. Appropriate for every seafarer St. JoHn AMBuLAnce
who is designated to apply immediate advanced first aid in the event of an accident or illness on
board. Certified by Transport Canada. Tel: 1 866 321 2651
$550 / 5 DAYs / cLAssROOm / vARiOUs (AcROss Bc) Web: www.sja.ca/BCyukon/
sEcTOR: ALL
WORksAfEBc TRANspORTATiON ENDORsEmENT (Bc-TE)

Prepares OFA-1 (or equivalent) and OFA-2 First Aid Attendants with the skills and knowledge St. JoHn AMBuLAnce
needed to transport injured or ill workers to medical aid. Participants are require to perform spinal
immobilization and patient transport skills as outlined by WorkSafeBC. Tel: 1 866 321 2651
$105 - $115 / 1 DAY / cLAssROOm / vARiOUs (AcROss Bc) Web: www.sja.ca/BCyukon/
sEcTOR: ALL
fiRsT AiD cERTificATiONs

Provides participants with a variety of first aid certifications including Red Cross Emergency OCHS tHoMPSon RiveRS univeRSity
077, CPR "C" Basic Rescuer OChS 069, CPR "C" Basic Rescuer Recertification OChS 079,
Occupational First Aid Level I OCHS 080, Occupational First Aid Level II OCHS 081, Occupational Tel: 250 828 5213
First Aid Level III OChS 082, Occupational First Aid Level III Renewal OChS 083, and/or Web: www.tru.ca/contstudies/
Transportation Endorsement OCHS 078. courses/firstaid.html
$118 - $675 / N/A / cLAssROOm / kAmLOOps

sEcTOR: ALL

OccUpATiONAL fiRsT AiD LEvEL i

Provides first aid basics, including blocked airways, one-person CPR, and how to safely transport vAncouveR RegionAL
injured persons. Participants will receive a manual and a certificate will be issued upon conStRuction ASSociAtion
successful completion; valid for two years.
Tel: 604 294 3766
$110 / 1 DAY / cLAssROOm / ABBOTsfORD, vANcOUvER Web: bit.ly/vrca-occupational
firstaid
LisTiNG Of fiRsT AiD TRAiNiNG pROviDERs

Provides a listing of service providers ("agencies") for Occupational First Aid training needs, in WoRkSAfeBc
accordance with the Workers Compensation Act or the Occupational Health and Safety
Regulation. These agencies are subject to periodic quality assurance audits to ensure that Tel: 604 276 3090
WorkSafeBC requirements and standards are adhered to. Web: bit.ly/worksafe-
firstaidproviders
fREE / sELf-pAcED / ONLiNE
sEcTOR: ALL
3.2.8 REpORTiNG, cONDUcTiNG AND REcORDiNG iNciDENT iNvEsTiGATiONs
pRiNcipLEs Of iNjURY mANAGEmENT

Introduces leading edge practices in injury management and provides ideas and practical tools Bc conStRuction SAfety
that can be immediately implemented. Offers guidance in building proactive and responsive ALLiAnce
approaches to help injured workers stay at work or return to safe and productive work as soon as
possible. This course also examines how to control injury costs and demonstrates effective tools Tel: 1 877 860 3675
for managing compensation and business costs related to injured workers. Email: [email protected]
Web: bit.ly/bccsa-courses
$100 - $150 / 1 DAY / cLAssROOm / cALL fOR LOcATiON
iNciDENT/AcciDENT iNvEsTiGATiON
Offers information on how to produce comprehensive incident investigation reports, respectfully cHRiStiAn LABouR
interview workers, recognize limitations, and deal with these limitations when performing an ASSociAtion of cAnADA
investigation. This course is based on the occupational health and safety regulations and the
Workers Compensation Act of BC. Tel: 604 888 7220
$130 / 4 hOURs / cLAssROOm / LANGLEY Web: bit.ly/clac
programsandcourses CoUrses for maNagiNg sYstems
cONsTRUcTiON ERGONOmics
Provides an overview of construction ergonomic considerations. This WorkSafe BC course DLM SAfety
identifies workplace risk factors and discusses steps to preventing them.
Tel: 604 433 0002

TRAiNiNG cOURsEs
maNagiNg sYstems
WORkpLAcE iNspEcTiONs
Overviews the concept and importance of workplace inspections and introduces participants to DLM SAfety
best practices in ensuring a safe work place through such inspections.
Tel: 604 433 0002
AcciDENT iNvEsTiGATiON (xOhs 040)

Introduces the concepts of how accidents/incidents are caused and provides evidence to support univeRSity of noRtHeRn Bc
the analysis and investigation of these causes. Participants analyze sources, from a historical
perspective to current behavioural theories, for their application to today’s workplaces. This Tel: 250 960 5980
program discusses accident investigation techniques and their legal implications. Part of the Email: [email protected]
Certificate in Occupational health and Safety program. Web: bit.ly/unbc-occupational
healthsafety
sEcTOR: ALL
iNvEsTiGATiON Of AcciDENTs AND DisEAsEs - REfERENcE

GUiDE AND WORkBOOk
Reviews the concepts and procedures for incident investigations. This workbook discusses WoRkSAfeBc
concepts and methods to help implement and perform effective investigations at the workplace.
Tel: 604 276 3090
fREE / sELf-pAcED / sELf-sTUDY / N/A Web: bit.ly/worksafeguide
sEcTOR: ALL
pREvENTiNG AND iNvEsTiGATiNG msi

Explains the seven-step Musculoskeletal Injury (MSI) Prevention process, identifies risk factors WoRkSAfeBc
associated with MSI, determines ways to control identified risks, and applies tools to prevent MSI
and conduct investigations into MSI. Tel: 604 276 3090
Web: www.worksafebc.com/
$100 - $175 / 7 - 10 hOURs / cLAssROOm / vARiOUs (AcROss Bc) news_room/courses/
sEcTOR: ALL


news_room/courses/
sEcTOR: ALL

3.2.9 UNDERsTANDiNG RETURN TO WORk AND mODifiED WORk pROGRAms
pRiNcipLEs Of iNjURY mANAGEmENT

Introduces leading edge practices in injury management and provides ideas and practical tools Bc conStRuction SAfety
that can be immediately implemented. Offers guidance in building proactive and responsive ALLiAnce
approaches to help injured workers stay at work or return to safe and productive work as soon as
possible. This course also examines how to control injury costs and demonstrates effective tools Tel: 1 877 860 3675
for managing compensation and business costs related to injured workers. Email: [email protected]
Web: bit.ly/bccsa-courses
$100 - $150 / 1 DAY / cLAssROOm / cALL fOR LOcATiON
EmERGENcY AND DisABiLiTY mANAGEmENT (xOhs 030)

Focuses on return to work options and opportunities for workers who have suffered injuries. univeRSity of noRtHeRn Bc
Introduces participants to integrated case management planning protocol. Demonstrates how an
integrated team approach can be designed to ensure the dignity and well-being of the injured Tel: 250 960 5980
worker. Module topics include an overview of injury management, rehabilitation and return to Email: [email protected]
work, legislation policies and ethics, collective agreement considerations, basics of assessment Web: bit.ly/unbc-occupational
and treatment, negotiation skills, case studies, and development of a practical injury management healthsafety
plan for the workplace. Part of Certificate in Occupational Health and Safety program.

sEcTOR: ALL
REhABiLiTATiON AND RETURN TO WORk - ONLiNE REsOURcEs

Provides information and resources for vocational rehabilitation and return-to-work programs, in WoRkSAfeBc
order to help workers safety return to productive employment as soon as possible. Specific
resources available for workers and employers. Tel: 1 866 866 9404
fREE / sELf-pAcED / ONLiNE Web: bit.ly/worksafe-rehab-rtw
sEcTOR: ALL

news_room/courses/
sEcTOR: ALL

TRAiNiNG cOURsEs
maNagiNg sYstems
3.3 PRODUCTIVITy AND PERFORMANCE

3.3.1 mANAGiNG cOmpANY ExpEcTATiONs
mAkiNG ThE TRANsiTiON TO sUpERvisiNG AND mANAGiNG

OThERs (#31243)
Prepares participants for a complete change of responsibilities and helps eliminate the anxiety cAnADiAn MAnAgeMent centRe
that can accompany it. Gain the practical know-how - and the confidence - to plan, organize,
coach, motivate, delegate and communicate in order to be an effective new supervisor or Tel: 1 877 262 2519
manager. Come away with a better understanding of expectations from management, peers, and Email: [email protected]
staff. Web: www.cmctraining.org/
supervising-managing-others
$1,995 / 2 DAYs / sEmiNAR / vANcOUvER
sEcTOR: ALL
GETTiNG REsULTs WiThOUT AUThORiTY (#32532)

Focuses on the key elements of influencing others when there is lack of authority, personal power, cAnADiAn MAnAgeMent centRe
persuasion and negotiation. Provides the necessary tools to help win respect, cultivate influence
and co-operate with bosses, colleagues, staff members or senior management. Tel: 1 877 262 2519
$2,395 / 3 DAYs / cLAssROOm / vANcOUvER Web: www.cmctraining.org/
sEcTOR: ALL
results-without-authority
pERfORmANcE mANAGEmENT skiLLs (mss 03)

Covers the development of a comprehensive performance management process, conducting a okAnAgAn coLLege
performance review, job training skills, managing change, managing time effectively, preventing
performance barriers related to harassment, dealing with substance abuse, and hiring effectively. Tel: 250 762 5445
This course is part of the Management Skills for Supervision certificate program. Web: bit.ly/okanagan-management
skills
sEcTOR: ALL
pERfORmANcE mANAGEmENT ThAT WORks

Outlines how to design and implement an effective performance management system. Focus is on univeRSity of Bc - SAuDeR
maximizing the contribution of employees to achieve organizational goals. ScHooL of BuSineSS

Web: bit.ly/sauder-performance
mgmnt
3.3.2 mAximiziNG AND mONiTORiNG WORkER pERfORmANcE
iNcREAsiNG hUmAN EffEcTivENEss

Aims to help individuals, leaders and teams breatk through self-imposed limitations in every area cAPiLAno univeRSity
of life, increase productivity, and close the gap between current performance and true potential. It
is about helping employees become better people, and thus better employees. Tel: 604 984 4901
sEcTOR: ALL

pROfiTiNG fROm EmpLOYEE mANAGEmENT

Outlines the secrets to attracting and retaining high performance employees, improving cHAMBeR LeARning netWoRk
productivity in the existing workforce, converting difficult employees to company evangelists, and
winning through high-powered performance employee management. Tel: 1 877 622 7442
Web: bit.ly/cln-employee
$495 / sELf-pAcED / sELf-sTUDY / ONLiNE management
sEcTOR: ALL

(fmGmT401)
competency-based job descriptions which include performance goals, measures and action Tel: 604 528 5608
plans; identifying and applying techniques to enhance staff performance and development; and Email: [email protected]
writing and communicating performance appraisals. Web: www.jibc.ca/course/
fmgmt401
sEcTOR: ALL

Web: bit.ly/langara-management
$ 299 / 2 DAYs / cLAssROOm / vANcOUvER skills
sEcTOR: ALL
ThE BUsiNEss Of LisTENiNG (cEBsNs 820)

Outlines how individuals can become better listeners by demonstrating how listening skills build noRtHWeSt coMMunity
either barriers or bridges. Introduces ten steps to controlling emotional hot buttons and the impact coLLege
of good listening skills on productivity. Demonstrates how becoming an active listener helps
productivity and success by identifying how to extract important details from every message. Tel:1 877 277 2288
sEcTOR: ALL
pERfORmANcE mANAGEmENT skiLLs (mss 03)

Covers the development of a comprehensive performance management process, conducting a okAnAgAn coLLege
performance review, job training skills, managing change, managing time effectively, preventing CoUrses for maNagiNg sYstems
performance barriers related to harassment, dealing with substance abuse, and hiring effectively. Tel: 250 762 5445
This course is part of the Management Skills for Supervision certificate program. Web: bit.ly/okanagan-management
skills
sEcTOR: ALL

TRAiNiNG cOURsEs
maNagiNg sYstems
pLAN ThE WORk AND WORk ThE pLAN

Discusses the process of establishing key priorities and incorporating these into the work plan. RoyAL RoADS univeRSity
Participants will learn to stay focused on priorities and performance indicators in order to foster
an effective team able to achieve its goals and be successful. Tel: 250 391 2600 ext. 4801
$295 / 2 DAYs / sEmiNAR / vicTORiA royalroads.ca
continuing-studies

$368 / 14 - 30 WEEks / ONLiNE
sEcTOR: ALL


mgmnt
pERfORmANcE EvALUATiON AND mANAGEmENT (BUs 417)

Discusses how an organization’s performance management process must be integrated with its univeRSity of tHe fRASeR
strategic objectives and planning. Also outlines how defining, measuring and evaluating employee vALLey
performance enables management to meet employee development needs and individual/team
performance objectives. Participants will learn to use appraisal tools, conduct performance Tel: 604 557 4083
review meetings, and understand the role of reward systems in the performance management Email: [email protected]
process. Web: bit.ly/ufv-business
administration
$408 / 1 sEmEsTER / cLAssROOm / ABBOTsfORD
sEcTOR: ALL
BUiLDiNG A pRODUcTivE TEAm (LEAD 1113)

Introduces the concepts for effective team building and its importance to the workplace. This vAncouveR coMMunity
course discusses techniques for building synergy among teams as well as how to increase coLLege
productivity, improve quality, and enhance team morale.
Tel: 604 443 8453
$166 / 1 DAY / cLAssROOm / vANcOUvER Web: bit.ly/vcc-buildinga
sEcTOR: ALL
productiveteam

3.3.3 cOmmUNicATiNG ThROUGh shifT TRANsiTiONs
3.3.3 Communicating Through Shift Transitions can be further developed and supported by the following skill areas:
• 1.1.3 DELEGATiNG TAsks - go to pages 34-35
• 2.1.5 BUiLDiNG AND sTRENGThENiNG TEAms - go to pages 63-66
• 2.1.8 mOTivATiNG pEOpLE - go to pages 77-80
• 2.1.12 cONDUcTiNG EffEcTivE cREW mEETiNGs - go to page 86
3.3.4 impLEmENTiNG pROcEss impROvEmENTs
iNTRODUcTiON TO OpERATiONs mANAGEmENT

Familiarizes participants with capacity planning and scheduling, as well as the key concepts of DougLAS coLLege
JIT/Lean, OPT/TOC and MRP. Quality systems and continuous improvement methodologies,
including Deming, Juran, ISO 9000 and Six Sigma will also be addressed. Tel: 604 527 5472
Email: ce-tg_registration@
$545 / 13 EvENiNGs / cLAssROOm / NEW WEsTmiNsTER douglas.bc.ca
sEcTOR: ALL
supplymgmt
OpERATiONs mANAGEmENT (BUsN 3380)

Explores how to design, operate and improve activities for service and manufacturing businesses. DougLAS coLLege
Compares theory to real business, develops solutions for real-world situations. Participants will
learn steps and strategies for flowcharting, processes, forecasting, capacity planning, job design, Tel: 604 527 5472
scheduling, inventory systems, logistics and process re-engineering. Email: registrar_office@douglas.
bc.ca
$265 / 1 sEmEsTER / cLAssROOm / NEW WEsTmiNsTER, cOQUiTLAm Web: www.douglas.bc.ca/
sEcTOR: ALL
calendar/courses/cbus.htm
six siGmA: TOTAL QUALiTY AppLicATiONs

Teaches participants how to effectively apply the elements and methods of Six Sigma, a set of eD2go
quality management methods to improve outputs by identifying and removing the causes of
defects (errors) and minimizing the variability in the business process. Course outlines more than See pg 171 for info on BC training
25 tools and methods relate to the DMAIC (define, measure, analyze, improve, and control) model. providers offering this course:



mgmnt

TRAiNiNG cOURsEs
maNagiNg sYstems
3.3.5 mANAGiNG pROjEcTs
UsiNG EARNED vALUE TEchNiQUEs TO mANAGE pROjEcT

pERfORmANcE
Presents theories and best practices of Earned Value Management (EVM). Control and successful ASSociAtion of PRofeSSionAL
delivery of projects will be taught by applying Earned Value tools and techniques. Discussions and engineeRS AnD
breakout groups will be used to illustrate the benefits of EVM, EVM limitations, and how to use geoScientiStS of Bc
EVM techniques and concepts.
Tel: 604 430 8035
$399 - $474 / 1 DAY / sEmiNAR / BURNABY Email: [email protected]
sEcTOR: cONsTRUcTiON Web: bit.ly/apegbc-events
BAsic pROjEcT mANAGEmENT skiLLs (BLDT 2021)

Examines project management roles and responsibilities. This course will cover the basic Bc inStitute of tecHnoLogy
concepts including the stages of project management, project planning, control, cash flow, and
project documentation. This course is part of the Construction Supervision program. Tel: 604 434 5734
$460 / 12 WEEks / cLAssROOm / BURNABY programs/7730acert
pROjEcT mANAGEmENT (BUs 427)

Explores the process of developing, implementing and monitoring strategic, tactical and cAMoSun coLLege
operational plans, through project management models. Discussions include process
management, consulting, collaborating and accountability. Relevant for organizations within both Tel: 250 370 3550
the public and private sector. Web: camosun.ca/learn/
calendar/2010/web/bus.html
sEcTOR: ALL
pROjEcT mANAGEmENT TOOLs & TEchNiQUEs

Provides a comprehensive overview of the project management framework, provides basic skills cAPiLAno univeRSity
to effectively plan, manage and control projects, and provides skills that participants can apply
immediately on the job. Appropriate for all experience levels. Tel: 604 984 4901
sEcTOR: ALL
cONsTRUcTiON pROjEcT mANAGEmENT (cpm)

Provides an overview of project management processes for the construction industry. Assists conStRuction SectoR
managers in the administration of projects from start to finish. Participants will be given tools to counciL
develop management skills in the areas of business cases, scope of projects, project
procurement, project risk and change process. Tel: 613 569 5552
N/A / sELf-pAcED / ONLiNE Web: bit.ly/csc-ca
coursecatalogue

pRiNcipLEs Of cONsTRUcTiON mANAGEmENT

Teaches and familiarizes supervisors, owners and construction managers with the principles of inDePenDent contRActoRS
business and project management. Demonstrates the link between good management and AnD BuSineSSeS ASSociAtion
supervision with profit and success. of Bc
$495 - $525 / 2 DAYs / cLAssROOm / BURNABY, vicTORiA Tel: 604 298 7795
sEcTOR: cONsTRUcTiON Web: www.icba.ca/courses_
events/courses.htm
pROjEcT pLANNiNG AND cOsT cONTROL

Provides general understanding of project planning and management from start to finish, including inDePenDent contRActoRS
strategies for monitoring, saving and controlling project costs. This course is ideal for owners, AnD BuSineSSeS ASSociAtion
managers, estimators and field personnel in the construction industry. of Bc
$495 - $525 / 2 DAYs / cLAssROOm / BURNABY, vicTORiA Tel: 604 298 7795
events/courses.htm
iNTRODUcTiON TO pROjEcT mANAGEmENT: mANAGiNG ThE

pROjEcT AND LEADiNG ThE pROjEcT TEAm (mGmT166)
Introduces the basics of project management as well as the key skills and qualities of a leader, JuStice inStitute of Bc
including effective internal and external communication. Outlines the essentials of high-
performance project management: plan development, the structure, work estimates, project Tel: 604 528 5608
schedules and budgets. After successful completion of this course, participants will have the Email: [email protected]
confidence to take on a leadership role for any project, big or small. Web: bit.ly/jibc
projectmanagement
sEcTOR: ALL
pROjEcT mANAGEmENT fOR BEGiNNERs (pABs2146)

Provides experience in each of the key phases of project management, from mapping out the RoyAL RoADS univeRSity
original idea, to planning, leading and closing a project. This is a practical, “hands-on” course.
Learners are encouraged to enrol as project teams and to work on a current or anticipated project Tel: 250 391 2511
throughout the course. Email: [email protected]
Web: bit.ly/rr-professionalmgmt
sEcTOR: ALL
pROjEcT mANAGEmENT EssENTiALs (pABs2163) CoUrses for maNagiNg sYstems

Introduces the essentials of project management. Learn these important techniques for successful RoyAL RoADS univeRSity
management, using the five-step framework explained in this course. Project management is
powerful, yet under-utilized, and is the least understood type of management; this fast-paced and Tel: 250 391 2511
intensive course provides the essential tools needed to succeed in project management. Email: [email protected]
Web: bit.ly/rr-professionalmgmt
$795 / 2 DAYs / cLAssROOm / vicTORiA
sEcTOR: ALL

TRAiNiNG cOURsEs
maNagiNg sYstems
pROjEcT mANAGEmENT pROcEss WORkshOp

Covers project management terms and definitions, tools and techniques for planning and SeLkiRk coLLege
executing projects, development of positive project procedures and practices, as well as
monitoring and controlling project scope, time, costs and risk. Ideal for new and current project Tel: 250 365 1282
managers and those seeking Project Management Institute (PMI) professional development units. Email: [email protected]
Web: selkirk.ca/ce
$1,299 / 3 DAYs / cLAssROOm / TRAiL
sEcTOR: ALL
pROjEcT mANAGEmENT TOOLs AND TEchNiQUEs (WORk 026)

Provides a comprehensive overview of project management techniques to effectively plan, tHoMPSon RiveRS univeRSity
manage and control projects based on the standards of the Project Management Institute (PMI).
Outlines basic project management skills, methodologies and tools to prioritize goals, recruit and Tel: 250 828 5060
manage high performing teams, create a work breakdown structure that makes projects easier to Email: [email protected]
manage, establish reliable project budgets and schedules, implement project tracking techniques, Web: www.tru.ca/contstudies/
and create effective strategies to control the project budget, schedule, and quality. Both the courses/projectmgmnt.html
technical and soft skill sides of project management are covered.
$695 / 16 hOURs / cLAssROOm / kAmLOOps

sEcTOR: ALL
pROjEcT mANAGEmENT EssENTiALs

Reviews the total project management process: from planning and organizing to implementing and univeRSity of Bc - SAuDeR
closing. It details the stages and processes of controlling scope, quality, time and cost while at the ScHooL of BuSineSS
same time managing risk at every stage. It also emphasizes the human factors that play an
important role in every project. Tel: 604 822 8400
$1,795 / 3 DAYs / sEmiNAR / vANcOUvER Web: bit.ly/sauder-projectmgmnt
sEcTOR: ALL
pROjEcT mANAGEmENT (cOmm 451)

Considers behavioural and structural aspects of projects, study of project life cycles, project univeRSity of noRtHeRn Bc
planning, scheduling, budgeting, resource loading, resource leveling, resource planning and cost
estimation and crashing, project monitoring and controlling, project evaluation, auditing and Email: [email protected]
termination. Part of the Commerce/Business Administration program. Web: bit.ly/unbc-buscourses

sEcTOR: ALL
pROjEcT mANAGEmENT (BUs 457)

Provides strategies and techniques for managing time and cost estimation, scheduling, and univeRSity of tHe fRASeR
handling complex multitask projects. Looks at overall management and implementation strategies vALLey
and issues.
Tel: 604 557 4083
$408 / 1 sEmEsTER / cLAssROOm / ABBOTsfORD Email: [email protected]
sEcTOR: AviATiON
Web: bit.ly/ufv-business
administration

pROjEcT mANAGEmENT (BUsi 1103)

Offers a basic understanding of project management including planning, implementing and vAncouveR coMMunity
controlling the project. coLLege
Tel: 604 443 8668

$265 / 4 EvENiNGs / cLAssROOm / vANcOUvER Web: bit.ly/vcc-project
sEcTOR: ALL
management
3.4 QUALITy MANAGEMENT

3.4.1 UNDERsTANDiNG isO sTANDARDs
3.4.2 impLEmENTiNG QUALiTY mANAGEmENT pLANs
3.4.3 cOmpLETiNG QUALiTY iNspEcTiONs
QUALiTY mANAGEmENT iN ThE cONsTRUcTiON iNDUsTRY

Covers the basics of what quality is, how quality differs from grade, how quality has evolved and ASSociAtion of PRofeSSionAL
an introduction to quality tools. It will include a summary of ISO 9001:2008 - Quality Management engineeRS AnD
System Requirements, the eight principles behind ISO 9001 and will present practical guidelines on geoScientiStS of Bc
how ISO 9001 can be applied to all sizes of organizations and types of project delivery options.
Methods of monitoring and auditing quality will also be outlined. Tel: 604 430 8035
$419 - $489 / 1 DAY / sEmiNAR / LOWER mAiNLAND Web: bit.ly/apegbc-events
sEcTOR: ALL
QUALiTY mANAGEmENT iN cONsTRUcTiON (cmGT 7246)

Examines the importance of effective management of quality in high performance companies. Bc inStitute of tecHnoLogy
Fundamentals and definitions of the ISO 9000 and ISO 9001 requirements and preparation of quality
plans and work methods will be discussed. Upon successful completion, participants will receive Tel: 604 434 5734
an IRCA Certificate for this ISO 9000:2000 Series Training Course. Part of the Construction Web: www.bcit.ca/study/courses/
Management Associate degree. cmgt7246

QUALiTY AUDiTiNG iN cONsTRUcTiON (cmGT 7255)

Offers an in-depth understanding of quality systems and plans. This course will prepare Bc inStitute of tecHnoLogy
participants for an external audit, and will allow participants to become an Internal Auditor within
an organization. Participants must achieve a minimum of 70% to receive a Certificate of Tel: 604 434 1610
Completion. Certification is a critical step in becoming an IRCA registered Internal Auditor. This Web: bit.ly/bcitconstruction
course is part of the Bachelor of Technology in Construction Management.
$352 / 2 DAYs / cLAssROOm / BURNABY


TRAiNiNG cOURsEs
maNagiNg sYstems
3.4.1 UNDERsTANDiNG isO sTANDARDs
iNTRODUcTiON TO OpERATiONs mANAGEmENT

Familiarizes participants with capacity planning and scheduling, as well as the key concepts of DougLAS coLLege
JIT/Lean, OPT/TOC and MRP. Quality systems and continuous improvement methodologies,
including Deming, Juran, ISO 9000 and Six Sigma will also be addressed. Tel: 604 527 5472
Email: ce-tg_registration@
$545 / 13 EvENiNGs / cLAssROOm / NEW WEsTmiNsTER douglas.bc.ca
sEcTOR: ALL
supplymgmt
six siGmA: TOTAL QUALiTY AppLicATiONs

Teaches participants how to effectively apply the elements and methods of Six Sigma, a set of eD2go
quality management methods to improve outputs by identifying and removing the causes of
defects (errors) and minimizing the variability in the business process. Course outlines more than See pg 171 for info on BC training
25 tools and methods relate to the DMAIC (define, measure, analyze, improve, and control) model. providers offering this course:
pROjEcT QUALiTY mANAGEmENT (DApm130)

Explores what quality means in a business management context, explains how to apply it to SiMon fRASeR univeRSity
different projects, and demonstrates how to manage projects so that quality is built in.
Web: Tel: 778 782 5095
$420 / 1 DAY / cLAssROOm / sURREY Email: [email protected]
sEcTOR: ALL Web: bit.ly/sfu-projectquality
pROjEcT mANAGEmENT EssENTiALs

Reviews the total project management process: from planning and organizing to implementing and univeRSity of Bc - SAuDeR
closing. It details the stages and processes of controlling scope, quality, time and cost while at the ScHooL of BuSineSS
same time managing risk at every stage. It also emphasizes the human factors that play an
important role in every project. Tel: 604 822 8400
$1,795 / 3 DAYs / sEmiNAR / vANcOUvER Web: bit.ly/sauder-projectmgmnt
sEcTOR: ALL
AssEssmENT AND cONTROL (xOhs 020)

Explores best practices in managing project quality; identification of procurement processes to univeRSity of noRtHeRn Bc
source project resources, techniques to manage the supplier relationship, and methods for
measuring and interpreting project performance. Outlines how achieving project objectives relies Tel: 250 960 5980
on the project's resources meeting established quality standards, based on client needs. Email: [email protected]
Web: bit.ly/unbc-occupational
$600 / 39 hOURs / LEcTURE / pRiNcE GEORGE, TERRAcE healthsafety
sEcTOR: ALL

TOTAL QUALiTY mANAGEmENT (cOmm 450)

Examines the basic concepts and tools of total quality management, strategy quality planning, univeRSity of noRtHeRn Bc
management of process (technology) quality, quality value and engineering, loss function and
quality level, statistical quality control, quality and operation results, Taguchi methods, Just-In- Email: [email protected]
Time, preventive maintenance, and other aspects of quality management. Part of the Commerce/ Web: bit.ly/unbc-buscourses
Business Administration program.
$654 / 1 sEmEsTER / cLAssROOm / pRiNcE GEORGE

sEcTOR: ALL
OpERATiONs mANAGEmENT (BUs 350)

Introduces a survey of the production function in business with emphasis on inventory univeRSity of tHe fRASeR
management, project management and quality control. Particular emphasis is placed on how vALLey
managers can use computers in manufacturing operations to assist with decision-making. Field
trips may be required. Tel: 604 557 4083
$408 / 1 sEmEsTER / cLAssROOm / ABBOTsfORD Web: bit.ly/ufv-business
sEcTOR: ALL
administration
3.4.4 REpORTiNG DAmAGE
3.4.4 Reporting Damage can be further developed and supported by the following skill areas:
• 1.2.1 pREpARiNG AND WRiTiNG DOcUmENTs - go to pages 45-47
• 3.5.1 iNspEcTiNG AND mAiNTAiNiNG EQUipmENT AND iNfRAsTRUcTURE - go to pages 141-142
3.5 ASSET MANAGEMENT

3.5.1 iNspEcTiNG AND mAiNTAiNiNG EQUipmENT AND iNfRAsTRUcTURE
REsOURcE mANAGEmENT AND fiNANciAL pLANNiNG (BERm

1120)
Provides a summary for energy management in the areas of finance, performance tracking and DougLAS coLLege
management tools. Topics include accounting, financial analysis, planning, measurement and
verification, monitoring, targeting and reporting, utility bill analysis, business case development, Tel: 604 527 5763
and project planning. This course is part of the Building Energy and Resource Management Email: [email protected]
Certificate program. Web: bit.ly/douglasbcbldgenergy

sEcTOR: ALL
AUDiTiNG fOR OThER REsOURcEs (BERm 1225)

Looks at management of water resources, materials and transportation resources as relevant to DougLAS coLLege
building and facility management. Emphasis is on understanding end uses, conservation methods,
measuring, auditing and the importance of resource awareness. Part of the Building Energy and Tel: 604 527 5763
Resource Management Certificate program. Email: [email protected]
Web: bit.ly/douglasbcbldgenergy
sEcTOR: ALL

TRAiNiNG cOURsEs
maNagiNg sYstems
sAfETY iNspEcTiONs - REfERENcE GUiDE AND WORkBOOk

A safety inspection program takes planning, preparation, and training — learn how to implement WoRkSAfeBc
effective safety inspections in the workplace.
Tel: 604 276 3090
fREE / sELf-pAcED / sELf-sTUDY / N/A Web: bit.ly/
sEcTOR: ALL
worksafereferenceguide

news_room/courses/
sEcTOR: ALL
3.5.2 mANAGiNG AND TRAckiNG TOOLs AND EQUipmENT
cONsTRUcTiON EQUipmENT mANAGEmENT (cmGT 7205)

Introduces effective systems and procedures for construction equipment management. Bc inStitute of tecHnoLogy
Discussions include determining the appropriate equipment based on factors such as soil
conditions, nature of the job and a comparison of costs and limitations of equipment. Promotes Tel: 604 434 1610
best methods of acquisition and the importance of operator training. Web: bit.ly/bcitconstruction

mANAGEmENT Of cONsTRUcTiON EQUipmENT AND pLANT 1

(cmGT 7200)
Familiarizes participants with the importance of managing costs of major construction operations. Bc inStitute of tecHnoLogy
Activities such as earth moving, lifting and material transportation, asphalt and concrete
production facilities will be discussed to understand the operational needs and costs. This course Tel: 604 434 1610
is part of the Construction Management Associate degree. Web: bit.ly/bcitconstruction

mANAGEmENT Of cONsTRUcTiON EQUipmENT AND pLANT 2

(cmGT 7210)
Introduces effective systems and procedures for best practices in equipment and plant Bc inStitute of tecHnoLogy
management and maintenance. This course is part of the Construction Management Associate
degree. Tel: 604 434 1610
Web: bit.ly/bcitconstruction

siTE pROcEssEs iN cONsTRUcTiON (BLDT 1031)

Teaches managers and supervisors how to effectively manage a construction site, including best Bc inStitute of tecHnoLogy
practices in general site requirements, knowledge in basic contracts, and organizational set-up for
construction projects. Tel: 604 434 1610
$460 / 12 WEEks / cLAssROOm / BURNABY bldt1031
sEcTOR: ALL
ONsiTE mANAGEmENT
Reviews key factors for successful onsite management, from people coordination to managing SoutHeRn inteRioR
materials, tools and equipment. conStRuction ASSociAtion
vARiOUs / N/A / cLAssROOm / cALL fOR LOcATiON Tel: 250 491 3929
sEcTOR: cONsTRUcTiON Web: www.sica.bc.ca/pdf/
edcalendar.pdf
3.5.3 cONTROLLiNG LOss
Risk AssEssmENT (cRm110)

Focuses on the first steps in the risk management decision-making process: (1) identifying and SiMon fRASeR univeRSity
analyzing loss exposures, and (2) developing techniques to treat these exposures. Topics include
guidelines for selecting the best risk management alternative and appropriate techniques for Tel: 778 782 5095
handling each exposure. Email: [email protected]
Web: bit.ly/sfu-riskmanagement
sEcTOR: ALL

liability and net income loss exposures. Topics covered include determining accident causation
sEcTOR: ALL
Risk AssEssmENT (xRsk 110-3)

Describes how risk management is a comprehensive study and review of the loss exposure facing univeRSity of noRtHeRn Bc
an organization or project. Topics include: risk management techniques, risk identification and
analysis, risk management decision-making, capital budgeting methods and various types of risks Tel: 250 960 5980
including property, income, liability, personnel loss and probability. Part of the Certificate in Email: [email protected]
Occupational Health and Safety program. Web: bit.ly/unbc-occupational
healthsafety
sEcTOR: ALL
Risk cONTROL (xRsk 112-3)

Outlines the role risk control plays within an overall risk management study. Topics include univeRSity of noRtHeRn Bc
decision-making, accidental causes and costs, skills and techniques for managing risk control
- including personnel losses, and an overview of the framework for risk control management. This Tel: 250 960 5980
course is part of the Certificate in Occupational Health and Safety program. Email: [email protected]
Web: bit.ly/unbc-occupational
$900 / 39 hOURs / LEcTURE / pRiNcE GEORGE, TERRAcE healthsafety
sEcTOR: ALL
TRAiNiNG pROGRAms
maNagiNg self, otHers, sYstems
AiRpORT OpERATiONs AssOciATE cERTificATE

Provides training to educate and upgrade technical and airport administration business skills. Bc inStitute of tecHnoLogy
Training is provided for those already employed by airports, and for those who are looking into a
career in airport operations. Tel: 604 419 3777
Web: www.bcit.ca/study/programs/
$2,224 pER TERm / miN 9 cOURsEs / mixED mODE / RichmOND 1070acert#overview
sEcTOR: AviATiON
skiLL AREAs:
AppLYiNG WORkpLAcE sTANDARDs, BY-LAWs, REGULATiONs, cODEs AND

3.1.3
AiRpORT OpERATiONs DipLOmA

Covers airport and airside operations, occupational health and safety in aviation, safety Bc inStitute of tecHnoLogy
management systems, safety and risk management, and airport management. Serves as the only
program in Western Canada that provides an industry Advisory Committee. Included in this Tel: 604 419 3777
committee are airport and airline management, local regional and national airport field staff, and Web: www.bcit.ca/study/
Transport Canada representatives. This is a fully comprehensive, interdisciplinary program in programs/1015dipts
Airport Operations.
N/A / 64 WEEks / cLAssROOm / RichmOND

sEcTOR: AviATiON
skiLL AREAs:
1.1.1 mANAGiNG TimE

Programs for maNagiNg self, otHers, aND sYstems

3.1.3

BRiDGE WATchmAN AssOciATE cERTificATE Of TEchNicAL

sTUDiEs
Explores Bridge Watchmen duties including keeping a lookout, operating the communication system, Bc inStitute of tecHnoLogy
and responding to emergencies. Provides participants with an Associate Certificate of Technical
Studies and other workplace certifications such as WHMIS and Academy of Emergency Marine Tel: 604 453 4111
Basic First Aid. Web: www.bcit.ca/study/programs/
2925acerts#overview
N/A / 12 WEEks / cLAssROOm / NORTh vANcOUvER
sEcTOR: mARiNE
skiLL AREAs:

3.1.3
BUsiNEss EssENTiALs AssOciATE cERTificATE

Covers essential elements of business, providing entry-level managers with the knowledge and Bc inStitute of tecHnoLogy
skills they need to be successful. Topics include management of business operations, finance,
international business and marketing. Courses within this program can be used towards other Tel: 604 451 6779
BCIT management certificates. Web: www.bcit.ca/study/programs/
5080acert#overview
$4,082 / 8 cOURsEs / cLAssROOm / BURNABY, vANcOUvER
$4,082 / 8 cOURsEs / ONLiNE
sEcTOR: ALL
skiLL AREAs:

Programs

TRAiNiNG pROGRAms
chiEf mATE cERTificATE Of TEchNicAL sTUDiEs

Explores the roles and responsibilities for the Chief Mate position. Participants will gain an Bc inStitute of tecHnoLogy
understanding of the specific duties for managing the security and safety of a vessel. Training
covers personnel safety, firefighting, search and rescue, deck department and crew management, Tel: 604 453 4111
cargo safety, and ship maintenance. Web: www.bcit.ca/study/programs/
2020certts
sEcTOR: mARiNE
skiLL AREAs:

3.1.3
WATchkEEpiNG mATE NEAR cOAsTAL (WkmNc) cERTificATE

Of TEchNicAL sTUDiEs
Reflects on the role of the Watchkeeping Mate in monitoring the safe passage of the ship, avoiding Bc inStitute of tecHnoLogy
traffic, and responding to emergencies. Outlines the required duties and responsibilities while at
sea and in port. Tel: 604 453 4111

N/A / 35 WEEks / cLAssROOm / NORTh vANcOUvER 2542certts#overview
sEcTOR: mARiNE
skiLL AREAs:

3.1.3

cONsTRUcTiON OpERATiONs pROGRAm

Offers essential training for continued success for construction-related businesses. Ideal for those Bc inStitute of tecHnoLogy
first entering the construction industry or seeking to upgrade skills and enhance career potential.
Offered in partnership with the Vancouver Regional Construction Association. Tel: 604 432 8586
N/A / 8 cOURsEs miN / cLAssROOm / LOWER mAiNLAND 7720acert#overview
skiLL AREAs:
cONsTRUcTiON sUpERvisiON AssOciATE cERTificATE

Develops managerial and supervisory skills essential for those advancing in their construction Bc inStitute of tecHnoLogy
careers and moving into leadership positions. Highlights the importance of training within the
sector for achieving immediate and long-term success and meeting shortages of qualified Tel: 604 434 5734
personnel. Web: www.bcit.ca/study/programs/
7730acert#overview
N/A / 9 cOURsEs / cLAssROOm / BURNABY
skiLL AREAs:

3.1.3
ADhERiNG TO ENviRONmENTAL REspONsiBiLiTiEs AND REDUciNG
3.1.4

Programs

TRAiNiNG pROGRAms
LEADERship AssOciATE cERTificATE

Explores the relationship between business success and leadership skills. Provides students with Bc inStitute of tecHnoLogy
the knowledge and skills needed to bring people together, foster high performance of their team,
reach mutual goals, and continuously improve. Challenges the notion that leaders are found in the Tel: 604 432 8860
organization structure; rather, they may emerge from inside or outside of the group. Web: www.bcit.ca/study/programs/
6830acert
25 cREDiTs / 14 cOURsEs / cLAssROOm / BURNABY
sEcTOR: ALL
skiLL AREAs:
1.1.1 mANAGiNG TimE
mAsTER 150GT DOmEsTic AssOciATE cERTificATE Of

TEchNicAL sTUDiEs
Identifies roles and responsibilities of the vessel Master including being in command of the ship, Bc inStitute of tecHnoLogy
crew, passengers and cargo. Topics include: enforcement of rules and regulations; safety of
personnel, cargo and the vessel; and the importance of environmental protection. Tel: 604 434 5734
N/A / 20 WEEks / cLAssROOm / NORTh vANcOUvER 2505acerts#overview
sEcTOR: mARiNE
skiLL AREAs:

3.1.3
ADhERiNG TO ENviRONmENTAL REspONsiBiLiTiEs AND REDUciNG
3.1.4
3.1.6 ADhERiNG TO vEhicLE iNspEcTiONs REQUiREmENTs

RAiLWAY cONDUcTOR BciT/iNDUsTRY pARTNERship cERTificATE

Trains participants to become certified as Railway Conductors. Develops knowledge and Bc inStitute of tecHnoLogy
understanding of the key roles of a conductor including car switching, making and division of trains
in yards, moving cars, and understanding yard and train planners. Participants will learn the Tel: 604 456 8195
important link between efficient operations and customer satisfaction. Web: www.bcit.ca/study/programs/
2070ipcert#overview
sEcTOR: RAiL
skiLL AREAs:

3.1.3
3.1.6 ADhERiNG TO vEhicLE iNspEcTiONs REQUiREmENTs
AppLiED BUsiNEss TEchNOLOGY cERTificATE

Supports the development of communication, critical thinking, interpersonal, personal management cAPiLAno univeRSity
and technical skills in order to prepare for the ever-changing business world. This certificate
program includes 20 out of 26 available courses from the list of ABT collaborative courses. Tel: 604 984 4959
Web: bit.ly/capu-applied
$2,919 / 2 YEARs, 20 cOURsEs / ONLiNE businesstech
sEcTOR: ALL
skiLL AREAs:

Programs

TRAiNiNG pROGRAms
AviATiON BUsiNEss DipLOmA

Introduces aviation business essentials in an accelerated 20-month program that also permits coLLege of neW cALeDoniA
students to earn a Private Pilot License and prepare for a Commercial Pilot License with a float
rating. Students can opt to transfer to a partnering program at the end of the 4th semester (full Tel: 250 567 3200
program is 5 semesters). Email: [email protected]
Web: www.cnc.bc.ca/CNC_
N/A / 20 mONThs / cLAssROOm / vANDERhOOf Programs/Aviation.htm
sEcTOR: AviATiON
skiLL AREAs:
mANAGEmENT skiLLs fOR sUpERvisORs

Improves management skills of supervisors through three complete and separate 26-hour coLLege of neW cALeDoniA
modules: (1) Interpersonal Communication and Conflict Resolution, (2) Group Decision-Making and
Problem Solving, and (3) Self Management and Leadership Development. As the modules build on Tel: 250 562 2131
each other, it’s recommended to take them in sequence. Email: [email protected]

Web: www.cnc.bc.ca/CNC_
$555 / 78 hOURs / cLAssROOm / pRiNcE GEORGE, BURNs LAkE, fORT sT. jAmEs Programs/CRC.htm
sEcTOR: ALL
skiLL AREAs:

@BETTER sUpERvisiON
Provides union construction supervisors with six modules to improve and enhance their abilities conStRuction LABouR
through the comprehensive skill training and development process including: 1. Supervision and ReLAtionS ASSociAtion of Bc
Leadership, 2. Labour Relations, 3. Planning and Scheduling, 4. Productivity and Quality, 5.
Effective Work Teams, 6. Leadership for Safety Excellence. Email: [email protected]
Web: bit.ly/clra-bcsupervision
$1,000 / 72 hOURs / cLAssROOm / cALL fOR LOcATiON
skiLL AREAs:
2.2.7 fOLLOWiNG ThE GRiEvANcE pROcEss
2.2.8 REcOGNiziNG, REpORTiNG AND hANDLiNG cOmpLAiNTs
2.2.11 REcOGNiziNG ROLEs AND REspONsiBiLiTiEs iN ThE ORGANizATiON
Programs

TRAiNiNG pROGRAms
LEADERship DEvELOpmENT cERTificATE

Grounded in the belief that effective leaders are visionaries, not just managers, participants will DougLAS coLLege
learn to articulate their vision, help others understand it, and provide resources and supports to
enact that vision. This certificate program builds leadership skills required across a variety of Tel: 604 527 5069
sectors. Email: [email protected]
$2,786 / 7 cOURsEs / cLAssROOm / NEW WEsTmiNsTER development
sEcTOR: ALL
skiLL AREAs:
sUpERvisORY skiLLs & mANAGEmENT TRAiNiNG

Provides current and/or future supervisors with the skills and knowledge to excel within their inDePenDent contRActoRS
roles. Enhances the skills required to lead, delegate, motivate and manage employees properly. AnD BuSineSSeS ASSociAtion
of Bc
$495 - $525 / 2 DAYs / cLAssROOm / BURNABY Tel: 604 298 7795

sEcTOR: cONsTRUcTiON Web: www.icba.ca/courses_
events/courses.htm
skiLL AREAs:
1.1.1 mANAGiNG TimE

cERTificATE iN cONfLicT REsOLUTiON: spEciALizATiON iN

NEGOTiATiON
Introduces the broad field of conflict resolution with an emphasis on negotiation. Provides JuStice inStitute of Bc
concepts and skills for improving personal and working relationships through constructively
handling conflict. Students will learn to talk directly with people involved in a conflict, looking for Tel: 604 528 5608
and agreeing to mutually satisfactory solutions and decisions. Email: [email protected]
Web: bit.ly/jibc-conflictresolution
$7,500 / 252 hOURs (36 TRAiNiNG DAYs) / cLAssROOm / vARiOUs (AcROss Bc)
sEcTOR: ALL
skiLL AREAs:
DipLOmA iN EmERGENcY AND sEcURiTY mANAGEmENT

Introduces the fundamentals of safety and security, and emergency management. Sharing JuStice inStitute of Bc
foundations in business and management, participants will learn skills to take their career to a
leadership position. Once the diploma has been successfully completed, participants can continue Tel: 604 528 5800
on to the Bachelor of Emergency and Security Management Studies. Email: [email protected]
Web: bit.ly/jibc-emergencyand
23 cREDiTs / 21 cOURsEs / mixED mODE / NEW WEsTmiNsTER securitymgmt
sEcTOR: sEcURiTY
skiLL AREAs:

3.1.3

Programs

TRAiNiNG pROGRAms
fOUNDATiONs Of EffEcTivE mANAGEmENT AND LEADERship

cERTificATE
Develops essential skills for effective leadership. Introduces the dynamics of leadership and JuStice inStitute of Bc
equips participants with practical strategies for performance management, planning, human
resources development, and employee relations. The program is based on current research and Tel: 604 528 5608
practices in leadership/management education. Email: [email protected]
Web: bit.ly/jibc-foundations
$2,200 / 14 DAYs / cLAssROOm / cALL fOR LOcATiONs mgmtandleadership
sEcTOR: ALL
skiLL AREAs:

mANAGEmENT skiLLs cERTificATE

Enhances communication, leadership and motivation skills for current or future supervisors. Offers LAngARA coLLege
techniques for dealing effectively with difficult people and situations. Activities include discussion,
group work, case studies and role plays. Tel: 604 876 1023
$1,196 / 6 cOURsEs / cLAssROOm / vANcOUvER Web: bit.ly/langara-general
sEcTOR: ALL businessmgmt
skiLL AREAs:
1.1.1 mANAGiNG TimE

mANAGEmENT skiLLs fOR sUpERvisiON cERTificATE

Provides an integrated three-part program for managers and supervisors in any occupation. Part 1 noRtHeRn LigHtS coLLege
- Interpersonal Skills (MGMT 141), Part 2 - Team Building Skills (MGMT 142), Part 3 - Administrative
Skills (MGMT 143). Training techniques utilize individual, small and large group experiences. Tel: 250 782 5251
Clients participate in "hands-on" management training that is immediately useful on the job. Email: [email protected]
Web: bit.ly/nlc-supmgmtskills
N/A / 45 WEEks (15 WEEks EAch pART) / cLAssROOm / cALL fOR LOcATiONs
sEcTOR: ALL
skiLL AREAs:
1.1.1 mANAGiNG TimE
ADmiNisTERiNG TRAiNiNG, DEvELOpmENT, AND/OR AppRENTicEship

2.2.3
pROGRAms
2.2.8 REcOGNiziNG, REpORTiNG AND hANDLiNG cOmpLAiNTs

Programs

TRAiNiNG pROGRAms
mANAGEmENT skiLLs fOR sUpERvisiON cERTificATE

Equips participants with the necessary skills and tools needed to be an effective supervisor. This okAnAgAn coLLege
certificate program provides hand-on management training and teaches participants how to
maximize employee effectiveness, support the bottom-line, and create a healthy work environment. Web: bit.ly/okanagan-
managementskills
$2,028 / 90 hOURs / cLAssROOm / vERNON, pENTicTON, kELOWNA
sEcTOR: ALL
skiLL AREAs:
BUsiNEss ADmiNisTRATiON - pROfEssiONAL mANAGEmENT

DipLOmA
Provides participants with the tools to function competently in the management environment. SeLkiRk coLLege
Offers opportunity to develop skills in physical resource and operations management, marketing
and sales, financial and information systems, computer techniques and applications, and human Tel: 250 365 1324
resource management. The Professional Management specialization of the Business Web: bit.ly/selkirk-busadmin-
Administration Diploma includes a number of advanced credits that may extend to professional professionalmgmt
designations.
$2,309 / 2 YEARs / cLAssROOm / cAsTLEGAR

sEcTOR: ALL
skiLL AREAs:

cERTificATE iN hUmAN REsOURcE mANAGEmENT

Covers proven hR concepts and techniques and explores topics including organizational SiMon fRASeR univeRSity
behaviour, training and development, human resources strategy and planning, performance
management, and labour relations. Provides participants with the tools to advance their career in Tel: 778 782 5095
HR. Email: [email protected]
Web: www.sfu.ca/cstudies/mpprog/
$3,500 / 6 cOURsEs / cLAssROOm / vANcOUvER, sURREY certificate.php?certID=11
sEcTOR: ALL
skiLL AREAs:
ADmiNisTERiNG TRAiNiNG, DEvELOpmENT, AND/OR AppRENTicEship

2.2.3
pROGRAms
cONDUcTiNG pERfORmANcE EvALUATiONs, pROviDiNG fEEDBAck
2.2.4
AND TAkiNG sTEps fOR impROvEmENT
2.2.6 UNDERsTANDiNG pROGREssivE DiscipLiNE

Programs

TRAiNiNG pROGRAms
cERTificATE iN mANAGEmENT: GENERAL mANAGEmENT

Reviews current management concepts and practices and provides participants with a Certificate SiMon fRASeR univeRSity
in Management with a specialization in General Management upon completion. Ideal for
individuals seeking to sharpen skills, prepare for promotion, or move into more of a leadership role. Tel: 778 782 5095
N/A / 8 cOURsEs / cLAssROOm / vANcOUvER, sURREY Web: www.sfu.ca/cstudies/mpprog/
sEcTOR: ALL certificate.php?certID=3
skiLL AREAs:
3.3.4 impLEmENTiNG pROcEss impROvEmENTs
cERTificATE iN mANAGEmENT: Risk mANAGEmENT

Builds knowledge and skills for understanding the importance of risk management. This program
SiMon fRASeR univeRSity

will integrate concepts and techniques of general management with specific courses in risk
assessment, risk control, and risk financing. Tel: 778 782 5095
N/A / 8 cOURsEs / cLAssROOm / vANcOUvER, sURREY Web: www.sfu.ca/cstudies/mpprog/
sEcTOR: ALL certificate.php?certID=4
skiLL AREAs:

3.5.3 cONTROLLiNG LOss
DipLOmA iN AppLiED pROjEcT mANAGEmENT

Covers key concepts of successful project management from the planning stages to follow- SiMon fRASeR univeRSity
through and completion. Participants take part in group exercises, and discuss real-life case
studies. Diploma program includes ten courses completed over an 18-day period, covering topics Tel: 778 782 5095
such as: integrating technical tools with leadership skills, building and managing a successful Email: [email protected]
team, assessing the best technology options, and learning the responsibilities in managing Web: bit.ly/sfu-appliedprojectmgmt
project-close-out.
$7,560 / 10 cOURsEs / cLAssROOm / vANcOUvER, sURREY

sEcTOR: ALL
skiLL AREAs:
1.1.1 mANAGiNG TimE
BUsiNEss ADmiNisTRATiON
Prepares individuals to oversee administrative procedures, set work priorities and manage the SPRott SHAW coMMunity
supply of administrative services including office space, supplies and security services. coLLege
N/A / 25 WEEks / cLAssROOm / vARiOUs (AcROss Bc) Tel: 604 310 4473
sEcTOR: ALL
administration
skiLL AREAs:

Programs

TRAiNiNG pROGRAms
BUsiNEss OfficE cONcEpTs

Outlines basic office skills including maintenance of office records, treatment of clients, and use SPRott SHAW coMMunity
of office equipment. A wide range of other skills required to keep offices running smoothly are also coLLege
examined.
Tel: 604 310 4473
N/A / 21 WEEks / cLAssROOm / vARiOUs (AcROss Bc) Web: bit.ly/sprottshaw-business
sEcTOR: ALL
officeconcepts
skiLL AREAs:
BAchELOR Of TEchNOLOGY (TRADEs AND TEchNOLOGY

LEADERship) DEGREE
Provides qualified trades persons and technologists with the knowledge and skills necessary to tHoMPSon RiveRS univeRSity
become effective team leaders, supervisors and managers in a changing business and technical
environment. Tel: 250 828 5036
vARiOUs / 4 YEARs / ONLiNE Web: bit.ly/tru-tradesand
sEcTOR: ALL techleadership
skiLL AREAs:


micROcOmpUTER cERTificATE 1
Examines the minimum level of computer literacy required to be successful in the present job tHoMPSon RiveRS univeRSity
market. Provides participants with a microcomputer certificate after completion of five courses.
Tel: 250 392 8010
$1,875 / 5 cOURsEs / cLAssROOm / kAmLOOps Web: www.tru.ca/williamslake/
sEcTOR: ALL
cs/computers/cert1.html
skiLL AREA:
mANAGEmENT skiLLs fOR sUpERvisORs cERTificATE

Provides middle managers and supervisors with the opportunity to earn a Diploma in Business. tHoMPSon RiveRS univeRSity
This three-part certificate program covers topics such as interpersonal skills, group skills and
administrative skills. Participants may also be able to use credit towards other TRU programs. Tel: 250 828 5060 or 372 2801
$2,400 / 12 DAYs / cLAssROOm / kAmLOOps, fORT sT jOhN, fORT NELsON Web: bit.ly/tru-mgmtskills
sEcTOR: ALL forsupervisors
skiLL AREAs
1.1.1 mANAGiNG TimE
2.2.3 ADmiNisTERiNG TRAiNiNG, DEvELOpmENT AND/OR AppRENTicEship pROGRAms
cONDUcTiNG pERfORmANcE EvALUATiONs, pROviDiNG fEEDBAck AND TAkiNG

2.2.4
sTEps fOR impROvEmENT

Programs

TRAiNiNG pROGRAms
UBc AWARD Of AchiEvEmENT iN pROjEcT mANAGEmENT

UsiNG micROsOfT pROjEcT
Teaches participants how to apply Microsoft's powerful software MS Project 2007 to effectively univeRSity of Bc
manage projects through six one-day courses. Each course includes a substantial workbook
which, when combined, form a manual with an index to all key topics. Tel: 604 822 1420
$1,590 ($265 EAch) / 6 cOURsEs / cLAssROOm / vANcOUvER Web: www.tech.ubc.ca/pm/
sEcTOR: ALL
skiLL AREAs:
1.1.1 mANAGiNG TimE

Familiarizes individuals with current office procedures as well as software skills in word univeRSity of tHe fRASeR
processing, keyboarding, spreadsheets, database management and bookkeeping. Courses vALLey
prepare participants to be job ready and include a three-week practicum.
Tel: 604 854 4559
$6,318 / 6 mONThs / cLAssROOm / kAmLOOps Web: www.ufv.ca/abt.htm
sEcTOR: ALL
skiLL AREAs:

BAchELOR Of BUsiNEss ADmiNisTRATiON iN AviATiON

Provides aviation participants the opportunity to achieve a Bachelor in Business Administration univeRSity of tHe fRASeR
with a focus in aviation while completing their private license, commercial license, and advanced vALLey
aviation training. Represents a partnership between Coastal Pacific Aviation and UFV.
Tel: 604 504 7441
$ 95,000 / 4 YEARs / cLAssROOm / ABBOTsfORD Email: [email protected]
sEcTOR: AviATiON Web: www.ufv.ca/calendar/2011_
12/ProgramsA-B/AV_DEG.htm
skiLL AREA:

3.1.3
BAchELOR Of GENERAL sTUDiEs — AviATiON ThEmE

Permits aviation participants the opportunity to receive a Bachelor of General Studies with an univeRSity of tHe fRASeR
aviation theme while completing their commercial pilot license and one of the advanced options vALLey
(e.g., heavy jet or professional flight instructor certification).
Tel: 604 851 6333
120 cREDiTs / 4 YEARs / cLAssROOm / ABBOTsfORD Email: [email protected]
sEcTOR: AviATiON Web: www.ufv.ca/calendar/2011_12/
ProgramsF-L/GEN_BGS.htm
skiLL AREAs:

3.1.3
Programs

TRAiNiNG pROGRAms
BAchELOR Of GENERAL sTUDiEs — pOLicE ThEmE

Offers participants seeking to become police officers the opportunity to receive a Bachelor of univeRSity of tHe fRASeR
General Studies with a police theme. Students can choose to focus on either criminal vALLey
investigations or leadership, and have some flexibility to take courses from other institutions.
Tel: 604 557 4068
120 cREDiTs / 4 YEARs / cLAssROOm / ABBOTsfORD Email: [email protected]
sEcTOR: sEcURiTY Web: www.ufv.ca/calendar/2011_12/
ProgramsF-L/GEN_BGS.htm
skiLL AREAs:

3.1.3
BUsiNEss LEADERship AND mANAGEmENT cERTificATE

Offers a professional development opportunity for those seeking to maximize their leadership vAncouveR coMMunity
potential and advance their career. Covers topics such as leadership, coaching and management coLLege
skills. Participants will obtain a certificate in Business Leadership and Management upon
successful completion. Tel: 604 443 8453
Web: bit.ly/vcc-business
$3,013 miN / 13 cOURsEs / cLAssROOm / vANcOUvER leadershipandmgmt
sEcTOR: ALL
skiLL AREAs:

Educates individuals about the skills needed to be competitive in today’s job market. Promotes vAncouveR iSLAnD univeRSity
importance of computer software applications as well as working knowledge of business English
and communications, business calculations, office procedures, client relations and strong typing Tel: 250 740 6149
skills. Email: [email protected]
Web: www.viu.ca/abt/
$3,859 / 10 - 20 mONThs / cLAssROOm / NANAimO TenMonthProgram.asp
$3,859 / 10 - 20 mONThs / ONLiNE Web: www.viu.ca/abtonline/
sEcTOR: ALL

skiLL AREAs:
mANAGEmENT skiLLs fOR sUpERvisORs

Provides supervisors with an opportunity to develop their management skills in three modules: vAncouveR iSLAnD univeRSity
MGMT 145 (Interpersonal Skills), MGMT 146 (Team Building Skills), and MGMT 147 (Administrative
Skills). Utilizes videos, self-assessments, role plays, case studies, lectures and exercises. The Tel: 250 740 6160
modularized structure permits participants to integrate their learning in the workplace and return Email: [email protected]
to class for reflection, reinforcement and additional material. Web: bit.ly/viu-mgmtskills
forsupervisors
$2,067 / 12 DAYs / cLAssROOm / NANAimO
sEcTOR: ALL
skiLL AREAs:
1.1.1 mANAGiNG TimE
ADmiNisTERiNG TRAiNiNG, DEvELOpmENT AND/OR

2.2.3
AppRENTicEship pROGRAms
cONDUcTiNG pERfORmANcE EvALUATiONs, pROviDiNG fEEDBAck
2.2.4
AND TAkiNG sTEps fOR impROvEmENT

Programs

SECTION 4
Directory of Training Providers
Contact training providers STEP 4

TRAiNiNG DiREcTORY
Accessing training, whether for yourself or an employee, is a big decision. After reviewing the brief descriptions in
Section 3, you may have questions or concerns. you may also have found relevant training that’s not currently
offered in your region.
Section 4 provides a training provider directory with contact information for every training provider included
in this Guide, sorted alphabetically. At a glance, you can find specific training providers that interest you and
discover which training providers are nearest to your location.
WAyS TO CONNECT WITH TRAINING PROVIDERS:
onLine:
Visit the website listed beside each course, or the main website of the training provider to search
and/or register for courses.
eMAiL:
Send an email to the contact provided to find out more information about the course(s) and/or
training provider.
PHone:
Call the number listed beside each course or the general contact number in this directory of training
providers.
in PeRSon:
Visit the training institution to pick up more information, meet with academic advisors or instructors,
and/or register. Check online or call to confirm address and office hours prior to your visit.
If you haven’t found exactly what you’re looking for, consider contacting the training providers in this directory to
inquire if there is other supervisory training available. Many training providers are very accommodating – willing
and able to customize sector-specific training and offer it right in your workplace or at convenient times and
locations throughout the region. Discussing your needs directly with training providers can open up all sorts of
possibilities.

Contact training providers SteP 4
TRAINING PROVIDER LOCATION PHONE WEBSITE

ASSociAtion of PRofeSSionAL engineeRS Burnaby 604 430 8035 www.apeg.bc.ca
AnD geoScientiStS of Bc
Bc conStRuction SAfety ALLiAnce New 1 877 860 3675 www.bccsa.ca
Westminster
Bc inStitute of tecHnoLogy Burnaby 604 434 1610 www.bcit.ca
Bc tRucking ASSociAtion Langley 604 888 5319 www.bctrucking.com
cAMoSun coLLege victoria 250 370 3550 www.camosun.ca
cAnADiAn Auto WoRkeRS' union Toronto, ON 1 800 665 3553 www.caw.ca
cAnADiAn conStRuction ASSociAtion Ottawa, ON 613 236 9455 www.goldsealcertification.com
cAnADiAn MAnAgeMent centRe Toronto, ON 1 877 262 2519 www.cmctraining.org
cAnADiAn ReD cRoSS canada 1 877 356 3226 www.redcross.ca
cAnADiAn tRucking HR counciL Ottawa, ON 613 244 4800 www.cthrc.com
cAPiLAno univeRSity North vancouver 604 984 4959 www.capilanou.ca
cHAMBeR LeARning netWoRk victoria 1 877 622 7442 www.chamberlearningnetwork.com
cHRiStiAn LABouR ASSociAtion of Langley 604 888 7220 www.clac.ca

cAnADA
coLLege of neW cALeDoniA prince George 250 561 5848 www.cnc.bc.ca
conStRuction LABouR ReLAtionS New 604 524 4911 www.clra-bc.com

ASSociAtion of Bc Westminster
conStRuction SectoR counciL Ottawa, ON 613 569 5552 www.elearning.csc-ca.org
DLM SAfety Burnaby 604 433 0002 www.dlmsafety.com
DougLAS coLLege New 604 527 5400 www.douglas.bc.ca

Westminster
eDucAtionAL PRogRAM innovAtionS mississauga, ON 1 888 374 2338 www.epic-edu.com
centRe
gLoBAL HAzMAt inc. Langley 1 877 744 4999 www.globalhazmat.com
inDePenDent contRActoRS AnD Burnaby 604 298 7795 www.icba.ca

BuSineSSeS ASSociAtion of Bc
JuStice inStitute of Bc New 604 528 5608 www.jibc.ca
Westminster
kWAntLen PoLytecHnic univeRSity surrey 604 599 2000 www.kwantlen.ca
LAngARA coLLege vancouver 604 323 5927 www.langara.bc.ca
MetRo SAfety tRAining New 604 521 4227 www.metrosafety.ca

Westminster
SeCtion 4: DIRECTORy OF TRAINING PROVIDERS 169

TRAiNiNG DiREcTORY
TRAINING PROVIDER LOCATION PHONE WEBSITE

MiniStRy of tRAnSPoRtAtion AnD victoria 1 800 663 7867 www.th.gov.bc.ca
infRAStRuctuRe
nicoLA vALLey inStitute of tecHnoLogy Burnaby 604 602 9555 www.nvit.ca
noRtH iSLAnD coLLege port Alberni 250 724 8711 www.ed2go.com/nic
noRtHeRn LigHtS coLLege Dawson creek 250 782 5251 www.nlc.bc.ca
noRtHWeSt coMMunity coLLege Terrace 1 877 277 2288 http://ceit.nwcc.bc.ca
office of tHe infoRMAtion AnD PRivAcy victoria 250 387 5629 www.oipc.bc.ca
coMMiSSioneR
okAnAgAn coLLege kelowna 1 877 755 2266 www.okanagan.bc.ca
RoyAL RoADS univeRSity victoria 250 391 2600 www.royalroads.ca/continuing-studies
SAfety AutHoRity New 1 866 566 7233 www.safetyauthority.ca

Westminster
SeLkiRk coLLege castlegar 250 365 1282 www.selkirk.ca/ce
SiMon fRASeR univeRSity vancouver 778 782 5095 www.sfu.ca/cstudies
SoutHeRn inteRioR conStRuction kelowna 250 491 7330 www.sica.bc.ca

ASSociAtion
SPRott-SHAW coMMunity coLLege port coquitlam 604 310 4473 www.sprottshaw.com
St. JoHn AMBuLAnce vancouver 604 321 2652 www.sja.ca/BCyukon
tHoMPSon RiveRS univeRSity kamloops 250 371 5878 www.tru.ca
univeRSity of Bc vancouver 604 822 2772 www.spph.ubc.ca; www.tech.ubc.ca

604 722 1420
univeRSity of Bc - SAuDeR ScHooL of vancouver 604 822 8400 www.sauder.ubc.ca/exec_ed
BuSineSS
univeRSity of noRtHeRn Bc prince George 250 960 5980 www.unbc.ca/continuingstudies
univeRSity of tHe fRASeR vALLey Abbotsford 604 557 4083 www.ufv.ca
univeRSity of victoRiA victoria 250 472 4747 www.uvcs.uvic.ca
vAncouveR coMMunity coLLege vancouver 604 443 8453 www.vcc.ca
vAncouveR iSLAnD univeRSity Nanaimo 604 485 8032 www.pr.viu.ca
vAncouveR RegionAL conStRuction vancouver 604 294 3766 www.vrca.bc.ca

ASSociAtion
WoRkSAfeBc vancouver 604 276 3090 www.worksafebc.com

Contact training providers SteP 4
eD2go
This Guide includes a number of online learning courses by Ed2Go, an online continuing education provider that
partners with a network of training institutions across BC.
Find the training provider and website linking to online courses in your area or region listed below:
TRAINING PROVIDER LOCATION WEBSITE

coLLege of neW cALeDoniA Quesnel www.ed2go.com/cncquesnel/
coLLege of neW cALeDoniA Burns Lake www.ed2go.com/cnclakes/
coLLege of neW cALeDoniA fort st. james www.ed2go.com/cncfsj/
coLLege of neW cALeDoniA mackenzie www.ed2go.com/cncmack/
coLLege of neW cALeDoniA vanderhoof www.ed2go.com/cncvhf/
coLLege of neW cALeDoniA prince George www.ed2go.com/cncpg/
coLLege of tHe RockieS creston www.ed2go.com/rockies/
DiScoveRy coMMunity coLLege campbell River www.ed2go.com/discovery/
MALASPinA univeRSity-coLLege Duncan www.ed2go.com/ccmala/
nicoLA vALLey inStitute of tecHnoLogy merritt www.ed2go.com/nvit/
noRtH iSLAnD coLLege port Alberni www.ed2go.com/nic/

noRtH iSLAnD DiStAnce eDucAtion courtenay www.ed2go.com/nides/
noRtHeRn LigHtS coLLege chetwynd www.ed2go.com/nlcchetwynd/
noRtHeRn LigHtS coLLege fort Nelson www.ed2go.com/nlcftnelson/

noRtHeRn LigHtS coLLege Atlin www.ed2go.com/nlcatlin/
noRtHeRn LigHtS coLLege Dease Lake www.ed2go.com/nlcdeaselake/
noRtHeRn LigHtS coLLege fort st. john www.ed2go.com/nlcfortstjohn/
noRtHeRn LigHtS coLLege Tumbler Ridge www.ed2go.com/nlctr/
noRtHeRn LigHtS coLLege Dawson creek www.ed2go.com/nlcdawson/
noRtHWeSt coMMunity coLLege Terrace www.ed2go.com/nwcc/
okAnAgAn coLLege Revelstoke www.ed2go.com/ocrev/
SeLkiRk coLLege Grand forks www.ed2go.com/selkirk/
tHoMPSon cAReeR coLLege kamloops www.ed2go.com/thompson/
vAncouveR iSLAnD univeRSity powell River www.ed2go.com/viu/
SeCtion 4: DIRECTORy OF TRAINING PROVIDERS 171

www.apgst.ca
The Asia Pacific Gateway Skills Table wishes to

acknowledge the funding support from the Sector
Council Program, Human Resources and Skills
Development Canada and the Asia-Pacific Gateway
and Corridor Initiative led by Transport Canada.
In addition to courses and programs, there are many ways to learn and grow. Much
supervisory training and development in the Gateway sectors is conducted on the
job, through informal demonstrations, role modeling, and discussions, and more
formal in-house orientation and training.
For additional tools and resources to support these other supervisory training and
development activities, please visit www.hrwire.ca.
Access hundreds of free hR resources,

including regulation, wage and training
information.

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GROW YOUR TALENT

Supervisory Skill Development

CONSTRUCTION MARINE RAIL

TRUCKING AVIATION Security

Discover the Supervisory Skills framework

Assess using Skills Checklists

Explore Training Options in BC

Contact Training Providers for more info

This Guide is for you, if you are:

Content for this publication was developed by Life Strategies Ltd.

Managing Systems p.22

Courses - Managing Systems p.104

Programs - Managing SOS p.144

Contact training providers Directory of Training Providers p.167

Use the directory for quick access to contact

Supervisory Skills Overview

Discover the skills a supervisor needs STEP 1

The supervisory skills framework is organized into three major sections:

A good supervisor needs to have the ability to manage

With these skills in place, a good supervisor is ready to develop the

6 sUpERvisORY skiLL DEvELOpmENT REsOURcE GUiDE

1. Organization and Productivity

SeCtion 1: sUpERvisORY skiLLs OvERviEW 7

1 mANAGiNG sELf complete checklist: 1.1.1 - 1.2.3 / Pages 14-15

1.1 1.1.1 1.1.2 1.1.3

1.2 1.2.1 1.2.2 1.2.3

2 mANAGiNG OThERs complete checklist: 2.1.1 - 2.2.11 / Pages 16-21

2.1 2.1.1 2.1.2 2.1.3

2.1.8 2.1.9 2.1.10

2.2 2.2.1 2.2.2 2.2.3 Administering Training,

2.2.8 2.2.9 2.2.10

3 mANAGiNG sYsTEms complete checklist: 3.1.1 - 3.5.3 / Pages 22-29

3.1 3.1.1 3.1.2 3.1.3 Applying Standards,

3.2 3.2.1 3.2.2 3.2.3

3.2.8 Reporting, Conducting 3.2.9 Understanding Return

3.3 3.3.1 3.3.2 3.3.3

3.4 3.4.1 3.4.2 3.4.3

3.5 3.5.1 3.5.2 3.5.3

8 sUpERvisORY skiLL DEvELOpmENT REsOURcE GUiDE

2.1.4 2.1.5 2.1.6 2.1.7

2.1.11 2.1.12 2.1.13

2.2.4 Conducting Performance 2.2.5 2.2.6 2.2.7

3.1.4 Adhering to 3.1.5 3.1.6 3.1.7 Complying with the

3.2.4 3.2.5 3.2.6 3.2.7

In addition to the skills identified here, each sector

SeCtion 1: sUpERvisORY skiLLs OvERviEW 9

Assess supervisory skills STEP 2

Managing Self p.14

Section 2 includes checklists that are designed to identify

Within each of the 60 skill areas, a description of specific knowledge,

This section is a useful tool for managers assessing potential

SeCtion 2: sUpERvisORY skiLLs chEckLisTs 13

1.1 ORGANIzATION AND PRODUCTIVITy

• Ensure security of confidential data

14 sUpERvisORY skiLL DEvELOpmENT REsOURcE GUiDE

1.2 WRITING AND COMMUNICATION

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2.1 INTERPERSONAL RELATIONShIPS

• Demonstrate trust and appreciation to others to earn their respect