Chapter1 To 5

Saint Ferdinand College
College of Information Technology

Centro, Cabagan Isabela,
CHAPTER 1
THE PROBLEM AND ITS BACKGROUND
This chapter presents the Introduction of the research study and background
information of the research
INTRODUCTION
Customer satisfaction is a business philosophy, which tends to the creation of
value for customers. Colleges and Universities in the City are held with high regards
as places for higher level of education and learning, preparation for a bright future.
Most of newly graduate students in High school from provinces to the city are
identified to into several categories like job seekers or workers, travelers, tourist and
more.
Staying in the city requires an immediate family member to stay with it could be
in a boarding house, hostels or hotels, Depending on which category the person
belongs, students will prefer to stay within the vicinity of the campus they will study.
Job seekers or workers may choose to stay in a place near their workplace, while
travelers and tourist alike may stay in hostels or hotel. These days, there are several
factors to be considered in looking for the place to stay for years for students and
workers, while short term for travelers and tourist.
Since every traveler has different needs Online Hotel Transaction of Big Bro
House Hotel and Events Place in Cubag Cabagan Isabela one of the good hotel in
2.https://www.inettutor.com/source-code/review-of-related-literature-and-studies-of-hotel-reservation-
system/
Saint Ferdinand College 2
Cabagan Isabela when searching for a place to stay, it is important to look for a great
deal and a great place to be. It is a tiresome task with the numerous deals and
promotions offered that can be stressing.
Before choosing for a place to stay. There are many factors for a traveler to consider in
selecting a good place. One of it is the type of accommodation to get that will suit the
budget. Some of the travelers consider getting into a five-star hotel as long as they
have the money but some of them are just looking for inexpensive temporary shelter to
get through the night.
The Encyclopedia refer the word ‘Hostel’ as an old name for an inn and was
later on used to illustrate a building that provides lodging for students and some other
groups. The word “hotel” and “hostel” came from the same origin, coming from the
English language from and old French hostel and from the Late Latin hospitable,
which indicates place for rest. Later “hostels” was use for a place where students can
stay for better learning. Hostels refers to a building in which board and lodging is
provided (American Heritage, 2011)
A hostel in an establishment that offers a low-cost accommodation for who are
looking for a room that provides lodging for a short-term basis or sometimes willing to
share a room for sociable experience. Rooms can be mixed for male and female
together or separately, although private rooms may also be available. The essential
accommodation, in the past consists of a room equipped with modern efficiency like a
bathroom, air conditioning and others.
Due to enormous increase in tourism worldwide, standards especially to small
establishment, have improved considerably. Tourist in various markets depends on
1...https://www.academia.edu/14925294/Hotel_Information_with_Online_Transaction_and_Billing_System_for_Yuj_Inn_Hostel htt
ps://www.academia.edu/27474384/Chapter_2_Review_of_Related_Literature_and_Studies
well-organized reservation system with ease in accessibility which aid ensuring a well-
planned trip whether business or pleasure.
Company Profile
Established on July 06, 2020, Bahay Ni Kuya (Big Bro House) Hotel was
created by a businessman in Cubag, Cabagan, Isabela. The hotel is owned and
managed by Mr. OrlandoC. Marayag he decide to name Bahay ni Kuya (Big Bro
House) Currently the hotel has 12 rooms across multiple select services, extended
stay, mid-scale, family room single bed and walk-in room previously full services
event weddings, birthday parties and more. He decided the name Bahay ni Kuya (Big
Bro House) because he is the eldest in their siblings. One of the hotel main goals is to
provide a homelike ambiance and a feeling of a Filipino warmth and hospitality to their
and will continue to grow under the management of his family. The Reservation
System of Bahay ni Kuya (Big Bro House) Hotel us manually done. Tellers staying in
the reception are dependent on incoming calls for a room. Calls into written entries on
their monthly calendar for reservation.
Vision
Bahay ni Kuya (Big Bro House) tocreate personal experiences for our guests
that they will treasure for a lifetime and to be the destination of choice for our
discerning guests, members, associates, communities.
Mission
Bahay ni kuya (Big Bro House) with its unique sense of place, is devoted to
creating enduring relationships with our guest and members by providing highly
personalized services and gracious hospitality in an informally elegant setting. This is
our hotel mission statement
Organizational Chart of Online Hotel Transaction of Big Bro House
MR. ORLANDO C. MARAYAG

(OWNER)
STEVENS MORATILLA
(MANAGER)
JOMAR DELARMENT DOVELYN SALCEDO

SARRY JAMES MAMAUAG (ROOM GIRL)
(ROOM BOY)
JOAN ALIGATO
(LAUNDRY)
Figure 1; Organizational Chart of Online Hotel Transaction System of Big Bro House (Bahay Ni Kuya)
Theoretical/Conceptual Framework
The hotel industry is a business venture for the owner and solace for the traveler
and/or tourist. It needs physical effort for you to get a room and it needs a lot of time
to search for a good room that can satisfy your needs. In this study. The researchers
realized that booking a hotel room consumes a lot of time and energy. This study took
Hansonic Hotel as an example. It looked at creating an online reservation system to
enable customers choose the room they wanted after they experienced a virtual tour.
Less energy and less time to get a hotel room.
Research Paradigm
Phase 1. System Investigation and Analysis
Big bro House Hotel uses manual transaction from customer’s reservation.
Researchers would like to incorporate information technology with the use of the
internet and empower business process of the Hotel.
Phase 2. System Development and Implementation

The research are creating hotel Transaction system to allow guests of Big Bro House
Hotel to create secure online reservation or book online directly web based system that
can be run through web browser.
INPUT PROCESS OUTPUT (IPO) DIAGRAM
INPUT PROCESS OUPUT
Room Preservers allow the users An efficient and

to send the transaction effective Online
 Room Type
from the administrator Hotel Transaction
 Description
System
 Price
The Administrator shall
 Photo process the request of the System General
customers Billing Information
Guest
and Reservation
Computations of Transaction
 First name
transaction bills.
 Middle name
 Last name Automated showing of
 Address available rooms.
 Contact no
Accounts
 Name
 Username
 Password
FEEDBACK
Figure 2. Conceptual Paradigm Input-Process-Output of Online Hotel Reservation System of Big Bro
House Hotel and Events Place.
Statement of the Problem
The researchers will support and mange online hotel transaction and services in
Big Bro House and Events place in Cubag Cabagan Isabela to developed a
Computerized Web-Base of the System to provide better services to the
customers.
1. What is the status of the existing transaction system of Bahay Ni Kuya Hotel
in Cubag Isabela?
2. What are the processes involved in the existing system of Bahay Ni Kuya
Hotel in Cubag Isabela, what are the problems encountered in the existing
system if Bahay ni Kuya Hotel?
3. What computerized system of should be development to address the

problems encountered in the existing system of Big Bro House in Cubag
Cabagan.
Objective of the Study
The objective of this study is to have an electronic-based transaction of Big Bro House
Hotel and Events Place since they are still using manual system through records
books in their transaction and payments.
1. To identify the status of the existing system of Big Bro House in Cubag Isabela.
2. To understand the processes involve in the existing system of Big Bro House in
Cubag Isabela.
3. To recognize the problems encountered in the existing system of Big Bro House in
Cubag Isabela.
4. To develop a computerized system to address the problems encounter the problem’s

encountered in the existing system of Big Bro House in Cubag Isabela.
Significance of the study
This part discusses the significances of creating the system to the Big bro House
And Events Place. Research strongly believes that the system will be beneficial to the
following.
Big Bro House Hotel – The significance of this study to manage the guest or the
Customers to reach their hotel using the Internet. In addition, this can help them
doing work more easily and precisely
The Customers – They can view the amenities, facilities, package deal and offer of the
Hotel using the computers. They can also see the pictures of the place, their package
offer, rates and announcements.
Administrator – The one who will administrate or handles the system can add more
system users that grant permission to it
The Researchers –This will serve the researchers to implement what they have
learned and improve their skills that will help them to finish the study.
The Future Researchers - This will serve as guide the future researchers and
help them in making their own research study.
Scope and Delimitation
This study covers the staffs, management and customers. If feature an

Online Transaction System. This will provide an online based Transaction that
helps the costumers and the management to transact via internet. This study is
delimited to Bahay ni Kuya and Event place.
Definition of terms
In making this project, the proponents picked important key terms

in order to facilitate understanding of the problem. It is classified in two terms,
The Operational and Conceptual.
Operational - a description of something in terms of the operations

(procedures, actions, or processes) by which it could be observed and
measured.
Internet - an electronic communications network that connects computer and

organization computer facilities around the world.
Online Transaction– are a popular method for booking hotel room.
Laptop – A mobilized computer designed to use anywhere.
Conceptual - a methodology wherein research is conducted by observing and

analyzing already present information on a given topic.
Machine - is a device that makes our work easier.
End User – the one who will use the system.
Evolve – talks about the machine that already upgrade.
Costumers – talks about the people who will check in the hotel.
Computer – a machine that makes our work faster.
Manual System - The system uses paper.
Researchers – the one conducts the study and will be developing the
computerize system of the business.
Competitors – A business offers the same services.
Acronym
OHTBBHH – Online Hotel Transaction of Big Bro House Hotel.
BBH – Big Bro House.
OHTBBHHEPCCI – Online Hotel Transaction of Big Bro House Hotel and Events
Place in Cubag Cabagan Isabela
CHAPTER 2
REVIEW OF RELATED LITERATURE AND STUDIES
This chapter presents the related literature and studies about the current business
that the researches choose where they will continue.
Foreign Literature
Online hotel transaction systems are increasing in importance and greatly
facilitate cross border consumer activity. The Internet has enabled hotels to contract
directly with a huge number of potential customers. It has also revitalized the role of
agents and lead to new type of agent, the web agent or travel gate, selling a far wider
range of accommodation on behalf of a far wider range of hotels. However, while online
booking has increased the range of offers available, there are also some emerging
worries due to examples of unfair commercial practices and lack of transparency
related to such transaction.(Alleweldt, et al, 2018)
According to Alleweldt, et al (2018) when a consumer starts an online booking
procedure, the website is obliged to display in a prominent and conspicuous manner
the number of bedrooms remaining at the specified price, and to display a summary
off contract terms, relating to cancellations by the consumer and hotel. They also
included that online transaction systems must display the final price of a hotel room
both before and during any booking procedure.
This study proposes to improve legal protection of customers with regard to online
hotel bookings. The proponents considered to provide consistent and updated
Saint Ferdinand College
information about the number of rooms that are available for reservation. In addition,
a contract terms and conditions about cancellations will provided for customers.
Hotels can also compete by offering what third party services offer (ease of access
through the internet) but doing it better and more effectively themselves. Large
numbers of travellers are now booking their rooms through hotel websites, many of
which offer three-dimensional views of rooms, public areas, spas and other amenities,
giving clients the ability to see what they are booking even more clearly that they
would by calling the hotels transaction desk (Glincher, 2016)
Asupra, (2016), studied an automated system of billing and reservation for “Pearl
Manor Pension House” Incorporated. After a careful study by the researchers it has
been found out that the employees’ encounters problem with their present system,
these problems are: a. time consuming in processing check-in. b. delayed
computation of bills and c. time consuming processing of reservation. After a careful
study of the current system of Pearl Manor Pension House, Incorporated, the group
came with a conclusion to; automate their system. The automation of the system will
give advantages to the company because it will make the computation of bills a lot
easier and more accurate. Processing is faster and more convenient for both the user
and clients. The results of interviews and research study that was conducted by the
researchers lead to form a recommendation of automating the billing and reservation
system of the company. The system will be the one responsible to process all the
transactions.
Cagalawan, (2003), studied and proposed an online hotel reservation for Bacolod
Executive Inn. The findings of the study stressed that some problems exist in their
2.https://www.inettutor.com/source-code/review-of-related-literature-and-studies-of-hotel-reservation-
system/
current system namely: a. time delay in updating email reservation processing, b.
difficulties in confirmation of the availability of rooms in walk and telephone
reservation and c. report generation is time consuming. As the result of investigation
and observation to the existing reservation procedures, the group came with a
conclusion that the Bacolod Executive Inn particularly the reservation must be
developed through an online system for their better service. It will provide advantages
in the part of the establishment because it will increase the number of customers,
minimize the workload of the personnel and the generation of reports on time, and will
provide promotion to the establishment through the website that will highlight the
quality of service they offer. After a detailed study, the researcher’s recommendation is
based on the accurate and relevant information from the data gathered. The proposed
on-line reservation system for the Bacolod Executive Inn provides better service to the
customers. The researcher’s recommendation is based on the accurate and relevant
information from the data gathered. It could improve its current operation as soon as
the proposed systems implementation would take place.
Local Literature
The Web based Information System with online booking, online payment is
designed to help Nippon travel, and tours improve their manual system thru internet
website. The system will be created for booking clients reservation and receiving their
payment thru internet. The information needed shall include the client's desired date,
Destination, preferred airline and the total amount due and payable to Nippon Travel
Agency. The system will be protecting by data access control. Which will restrict the
unauthorized users having access to the database by limiting their access to certain
management or confidential information? The system features backups and restores
databases. It retrieves data information for further use. (Cruz, et al, 2017)
According to Aguirre, at al, (2017) online business has
Been the means 01 advertising products and establishments through electronic
commerce, which is why they decided to accomplish a system that would contribute as
an immense help in managing and improving St. Vincent Cottages Resorts (SVCR)
reservation system. The system that they implemented was an online transaction with
billing system. The system was design to serve and to provide the guests with a room
transaction via online. The system that they developed contains all the compulsory
information about the resort itself, the room reservation, room types, room rates,
services and facilities. Moreover, by means of Internet connectivity, the guest would
have an easy way in accessing the system for them to have their reservations booked
conveniently, efficiently and effectively.
As a conclusion, the system designed for Nippon Travel and Tours and SVCR
is almost similar to the proposed system of the proponents, which also has backup
features, restore, Databases and information about the rooms of the hotel that
customers can transact. This article helped the proponents understand more about
web based information systems
Online Hotel Transaction System (OHRS) is efficient and brilliant software, yet
IL is easy and uncomplicated to use. OHRS grants complete authority and power on
hotel or motel room booking over the internet. This entails that one can accumulate all
guest payments; enter own room descriptions, facilities, rates and allocations into the
Transaction System. OHRS also allows to confirm accommodation in real-time at

hotel's web site and close the sale without more ado. There are several benefits of
OHRS. It makes the reservation process computerized and thus helps one to
undertake a large amount of transactions at a low cost. It enables one to check
available inventory and complete an online booking form making the reservation
process more efficient and less time consuming.
OHRS assists hotel's guests and agents with different payment options such
as credit/debit cards. The system can track hotel's performance on a regular basis as
all information concerning payments is updated online and sent to the reservation
manager by means of e-mail. (Delizo, et al, 2018)
As a conclusion, the proponents are planning to include the e-mail
confirmation, where the system will generate a confirmation code that will be sent to
the customers email address for the completion of their transaction process.
Foreign Studies
Hotel CRS stands for hotel central transaction system and is commonly used
in resort and hotel industry. CRS is a computerized system that revolves around
storage and distribution of information concerning resorts, hotels and host of lodging
facilities. CRS as a tool is used to reach the global distribution system or GDS along
with internet distribution system from a single point system. Hotel managers use this
tool to manage their online sales and marketing revenues. Information includes room
types, room rates, conditions, inventories, plan rate architecture, reservation
information, graphical information in the form of video, pictures and detailed hotel
information like address, phone and fax numbers and geographical code information.
(Matthew, 2013)
This article discusses about the items needed to create a reservation system.
This helped the proponents understand and learn about the information's that can be
used to develop a system which is more attractive, efficient and dynamic.
(Bituin Abi, 2017) Online Transaction System. Short term base lodging is
the main reason that a hotel has been established. In the Philippines, wherein many
foreign people go and have a vacation, hotel is always their first destination to have
relaxation after long hours of travel in an airplane. Because of rapid increase of
foreigners visiting the Philippines for a vacation, a common sight is the establishments
ad sophisticated hotels for competitive advantage.
As a conclusion, the proponents will provide all the information that can help
customers decide on what type of rooms they are going to reserve.
Flight Transaction System makes the life of passengers very easy, as they do not need
to stand in queues for getting their seats reserved and they can easily make
transaction on any airline just from a single system. On the other hand, it also
removed an extra burden from the Airline Department as most of the passengers and
travel agencies use this service instead of making reservations from the counters. With
the help of the system, customers can view al1 the different flight's availability with
different timings for a particular date and it also allows them to reserve a seat, cancel
a transaction or modify it. The only problem with the system is that it does not allow
the passengers to change the particular part of his or her transaction. The data is
updated immediately to the server because at the same time many users will be
transaction the seats from different places. So each request will be send to the central
server by the software and the server will check the request. If the request can be
granted, the server will give a positive response to the user or else it will indicate an
error message that will be sent back to the user. (Bhargava, 2017)
This article is almost similar to the proposed system of the proponents; the only
difference is the system used in the article is for an aviation company while the
proposed system of the proponents is intended for a hotel. The proponents shall
develop a system that updates every time when a new transaction has been made.
Local Studies
The website of The Theodore Hotel gets an upgrade with the recent addition of a direct
transaction system to its online services, allowing guests to book accommodations
within minutes. Guests of the hotel can now enjoy a quick, easy reservation process,
thanks to the recent launch of a booking engine on the Tagaytay hotel's website.
Visitors can access www.thetheodorehotel.com to view and compare available room
types, rates, and features before indicating their room
Choice and length of stay. A 10% deposit through credit card secures the transaction
and automatically sends confirmation of bookings via email. This innovative way of
reserving accommodations saves time and energy that guests would normally spend
using more traditional means of booking rooms at the hotel. (Pelayo, 2014) As a
conclusion, the Theodore Hotel equipped itself with online transaction system that can
help them promote their services, and at the same time it can help their customers
lessen the time they spend booking rooms at their hotel. The proponents will design a
system that can help Yuj Inn Hostel promote their offered services.
According to Camino, et al, (2019) hotels should plan for strategic
significance for the convenience of the employees and for faster transactions. It must
also reduce time consumption and therefore cut off the hassle for the personnel in
charge and also for the guests. By this, they were able to find some alternative ways to
solve the company's problems. By making a centralized billing system, room
management, and online reservation system, implementing online payments for the
online transaction, creating data archiving of reservation and other transaction to
generate reports. This solution will assist the personnel in charge in the front desk in
terms of fast transaction, secured data archiving, and generating fast sales report.
The article also includes programs that can help the personnel in charge in the
front desk on how to use their proposed system. Thus, the proponents considered
providing user's manual and trainings for Yuj Inn Hostels employees. The user's
manual and trainings can help the employees understand the processes of the
proposed system of the proponents.

CHAPTER 3
RESEARCH METHODOLOGY, PROCEDURE AND DESIGN
This chapter presents the methodology that the researcher used. This chapter also
contains the techniques, methods and procedure that the researchers employ to
gather data and the description of the respondents.
RAD Model Methodology
Rapid Application Development (RAD) is the development life cycle designed to give
much faster development and higher-quality results that those achieved with
traditional lifecycle. It is designed to take the maximum advantage of powerful
development software that has evolved recently.
Advantages of “RAD MODEL”
 Flexible and adaptable to changes.
 RAD generally incorporates short development cycle user see the RAD product
quickly
 RAD involves user participation thereby increases the chance of early user
community
 RAD realized an overall reduction on project risk

Figure 3 RAD Model Diagram
Phases of RAD Model
Requirement Planning Phase - combines elements of the system planning and
systems analysis phase of the Systems Development Life Cycle (SDLC). Users and
Managers discuss. Users and managers discuss and agree on business needs, project
scope, constraints, and system requirements. It ends when the team agree on the key
issues and obtains management authorization to continue.
In the phase, the researches discuss on what website looks like website looks like
should and what are the features can be integrate in the website. The researches
gathered information about the hotel. The researchers also discuss what the scope of
the website is and its limitation

The researches planned, distributes, questionnaires and conducted an interview on
the BahayniKuya (Big Bro House)
User design phase– during this phase users interact with the system analysis and
develop models and prototypes that represent all the system processes, inputs and
outputs.
The objective of the researches is to create a prototype of the website to be
presented to the respondents.
In this phase, the researchers create a prototype of the website to be present for the
respondents. This will help the researches most of demands and expectations of the
respondents.
Construction Phase – focuses on program and application development task like the
SDLC. In RAD, however, users continue to participate and can still suggest changes or
improvement as actual screens, or reports are developed. It’s task are programming
and application development, coding unit implementation and system testing.
The objective of the researches will modify the prototype according from user’s
feedback and demands.
Cutover phase – Resembles the final task in the SDLC implementation phase,
including data conversion, testing changeover to the new system, and user training.
Compared with traditional methods, The entire process is compressed. As a result,
The new system is built, delivered and placed in operation much sooner.
The objective of the respondents is to make a website that will suit the demand of the
end users and will be published.
Data Gathering Techniques
To get enough and accurate information about the subject matter the researches
decided to use the following
 Observation
The Hotel is very nice. Staff is very co-operative. Good service. The rooms were
very clean this is perfect for the travels.
 Internet Surfing
The researchers searched relevant information needed in this study. This
method is essential to locate some data readily available to the Internet.
 Library Research
This technique was used whenever the researchers find the difficulty in
understanding a certain process or term concerning their research.
Selection and Description of Respondents
The researchers interviewed Mr. Orlando C. Marayag first to know what the
content and the design of the website should be. After that, the researchers
presented the sample prototype of the Online Reservation Website of Bahay Ni
Kuya Hotel and asked Mr. Marayag suggestions and other ideas. Mr. Marayag
liked the sample website that was presented and agreed to the design or the
website.
CHAPTER 4
DISCUSSION OF FINDINGS
System Requirements refers to the facilities that are required
The Existing System

In the existing system of Big Bro House Cubag Cabagan Isabelais all booking of
rooms in a hotel are done manually so it would take more time for customers and
employees to book. They using Log book instruments recording and managing records.
Proposed in the Existing System

The various processes in the Existing Record are keeping Online Transaction
System of Big Bro House of Cubag Cabagan Isabela.
Hardware Requirements
In the development of the system, a laptop was used with the following
specification: processor Intel Core i3-7020U @ 2.30 GHZ and 4.00GB of RAM
Software Requirements
Software requirements used Windows 10, 2019 (64-bit) Operating System, Sublime
Text as front end (programming language) and MySQL XAMPP bersion 7.4.27 as its
back end (database implementation)
Upon deployment, software requirements used were Windows 10 of Operating

System, Sublime Text.
CHAPTER 5
SUMMARY, CONCLUSIONS AND RECOMMENDATIONS
This chapter present the central matters of summary end and suggestion end and
suggestions that are drawn from the investigation
Conclusions
In light of the discussion and discoveries of the study the accompanying ends were
made:
1.The Big Bro House Hotel Online Transaction has successfully met its functional
requirements such as storing if guest records, computation and storing of transaction
of each guest and calculating bills.
2. The Big Bro House Online Transaction System is gotten in putting away information as
it was given a username and secret word in administrator page
3. The Big Bro House Online Transaction System is seen to be practical and usable
Recommendations
In view of the discoveries we have accumulated, the following are recommended:
1. The future researchers who will undertake similar study may be advised to include
the online payment and printing of receipt for enhancement of the study
2, Prior to the use of the System, clients should go through shorts preparing to make
them more proficient in utilizing the System
APPENDICES
Start/End Symbol
The terminator symbol marks the
starting or ending point of the
system. It usually contains the word
"Start" or “End”
Action or Process Symbol
A box can represent a single
step ("add two cups of flour"),
or and entire sub-process
("make bread") within a larger
process.
Decision Symbol
A decision or branching point. Lines
representing different decisions
emerge from different points of the
diamond.
Connector Symbol
Indicates that the flow continues
where a matching symbol
(containing the same letter) has
been placed.
Input/Output Symbol
Represents material or
information entering or
leaving the system, such as
customer order (input) or a
product (output)
Database Symbol
Indicates a list of information with a
standard structure that allows for
searching and sorting
Document Symbol
A printed document or report.
Off-page Connector Symbol

Frequently used within complex

charts, this symbol connects
separate elements across
multiple pages with the page
number usually placed on or
within the shape for easy
reference.
EXISTING SYSTEM FLOWCHART
START
YES
NO
Check in Pay Issue Receipt
PROPOSED SYSTEM FLOWCHART - USER

START
HOME
Yes Home Page
A 6 1
No
FEATURES
Yes 2 Features Page
No
SERVICE
Yes Service Page
3
No
CONTACT US
Yes 4 Contact us Page
BOOK NOW
Yes 5 Book Now Page
EVENTS Yes Event Page

6
HOMEPAGE
A VIEWING OF HOMEPAGE
BACK?
YES
MAIN
NO
5
Home Page
B
FEATURES
2
YES
5
NO
SERVICES
3
YES
5
NO
CONTACT US
VIEW OF CONTACT US
A PAGE
YES
5
NO
BOOK NOW PAGE

5 A YES
SUBMIT NO
? DATAB
INPUT DATA
ASE
YES
END
A
End? NO
EVENTS PAGE
A 6
SELECT EVENTS Yes

Input Data
NO
Submit
Data
Yes
base
NO YES
Print
NO
A
End?
End
PROPOSED SYSTEM – ADMINISTRATOR

START
A LOG-IN
INPUT E-MAIL &

PASWWORDS
YES
Correct?
G
NO

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Saint Ferdinand College

College of Information Technology

THE PROBLEM AND ITS BACKGROUND

Customer satisfaction is a business philosophy, which tends to the creation of

in a boarding house, hostels or hotels, Depending on which category the person

workers, while short term for travelers and tourist.

promotions offered that can be stressing.

get through the night.

provided (American Heritage, 2011)

A hostel in an establishment that offers a low-cost accommodation for who are

bathroom, air conditioning and others.

Due to enormous increase in tourism worldwide, standards especially to small

establishment, have improved considerably. Tourist in various markets depends on

planned trip whether business or pleasure.

Organizational Chart of Online Hotel Transaction of Big Bro House

MR. ORLANDO C. MARAYAG

JOMAR DELARMENT DOVELYN SALCEDO

Hansonic Hotel as an example. It looked at creating an online reservation system to

Less energy and less time to get a hotel room.

Phase 1. System Investigation and Analysis

Phase 2. System Development and Implementation

INPUT PROCESS OUTPUT (IPO) DIAGRAM

INPUT PROCESS OUPUT

Room Preservers allow the users An efficient and

Statement of the Problem

3. What computerized system of should be development to address the

Objective of the Study

4. To develop a computerized system to address the problems encounter the problem’s

Significance of the study

Scope and Delimitation

This study covers the staffs, management and customers. If feature an

In making this project, the proponents picked important key terms

Operational - a description of something in terms of the operations

Internet - an electronic communications network that connects computer and

Online Transaction– are a popular method for booking hotel room.

Laptop – A mobilized computer designed to use anywhere.

Conceptual - a methodology wherein research is conducted by observing and

Machine - is a device that makes our work easier.

End User – the one who will use the system.

Evolve – talks about the machine that already upgrade.

Computer – a machine that makes our work faster.

Manual System - The system uses paper.

Competitors – A business offers the same services.

REVIEW OF RELATED LITERATURE AND STUDIES

Online hotel transaction systems are increasing in importance and greatly

worries due to examples of unfair commercial practices and lack of transparency

related to such transaction.(Alleweldt, et al, 2018)

According to Alleweldt, et al (2018) when a consumer starts an online booking

procedure, the website is obliged to display in a prominent and conspicuous manner

both before and during any booking procedure.

hotel bookings. The proponents considered to provide consistent and updated

would by calling the hotels transaction desk (Glincher, 2016)

these problems are: a. time consuming in processing check-in. b. delayed

computation of bills and c. time consuming processing of reservation. After a careful

researchers lead to form a recommendation of automating the billing and reservation

current system namely: a. time delay in updating email reservation processing, b.

difficulties in confirmation of the availability of rooms in walk and telephone

reservation and c. report generation is time consuming. As the result of investigation

customers. The researcher’s recommendation is based on the accurate and relevant