SERVICE MANUAL

LCD Color Television

42AV500U Rev.1

For Technical Bulletins, Technical Tips, or other information regarding the

service of this model, visit the Toshiba America Consumer Products National
Service Division website at:
www7.toshiba.com

This model is classified as a green product (*1), as indicated by the underlined serial number.
This Service Manual describes replacement parts for the green product. When repairing this
green product, use the part(s) described in this manual and lead-free solder (*2).
For (*1) and (*2), refer to GREEN PRODUCT PROCUREMENT and LEAD-FREE
SOLDER.

© TOSHIBA CORPORATION 2008

IMPORTANT NOTICE

WARNING: Do not modify or alter the information or data provided herein without prior written consent by Toshiba.
Toshiba shall not be liable to anybody for any damages, losses, expenses or costs, if any, incurred in connection with or
as a result of such modification or alteration.

THE INFORMATION OR DATA HEREIN SHALL BE PROVIDED "AS IS" WITHOUT ANY WARRANTY OF ANY KIND, EITHER
EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Toshiba shall not be liable for any damages, losses, expenses or costs, if any, incurred in connection with or as a result of
use of any information or data provided herein.

GREEN PRODUCT PROCUREMENT

The EC is actively promoting the WEEE & RoHS Directives that define standards for recycling and reuse of Waste Electrical and
Electronic Equipment and for the Restriction of the use of certain Hazardous Substances. From July 1, 2006, the RoHS Directive will
prohibit any marketing of new products containing the restricted substances.

Increasing attention is given to issues related to the global environmental. Toshiba Corporation recognizes environmental protection
as a key management tasks, and is doing its utmost to enhance and improve the quality and scope of its environmental activities. In
line with this, Toshiba proactively promotes Green Procurement, and seeks to purchase and use products, parts and materials that
have low environmental impacts.

Green procurement of parts is not only confined to manufacture. The same green parts used in manufacture must also be used as
replacement parts.

LEAD-FREE SOLDER

WARNING: This product is manufactured using lead-free solder as a part of a movement within the consumer products industry at
large to be environmentally responsible. Lead-free solder must be used in the servicing and repair of this product.

The melting temperature of lead-free solder is higher than that of leaded solder by 86ºF to 104ºF (30ºC to 40ºC). Use of a soldering
iron designed for lead-based solders to repair product made with lead-free solder may result in damage to the component and or
PCB being soldered. Great care should be made to ensure high-quality soldering when servicing this product especially when
soldering large components, through-hole pins, and on PCBs as the level of heat required to melt lead-free solder is high.

SAFETY INSTRUCTION

WARNING: Before servicing this chassis, read the "Safety Precaution" and "Product Safety Notice" instructions below.

Safety Precaution
WARNING: Servicing should not be attempted by anyone unfamiliar with the necessary precautions on this receiver. The following
are the necessary precautions to be observed before servicing this chassis.

1. An isolation transformer should be connected in the power line between the receiver and the AC line before any service is
performed on the receiver.

2. Always disconnect the power plug before any disassembling of the product. It may result in electrical shock.

3. When replacing a chassis in the cabinet, always be certain that all the protective devices are put back in place, such as
nonmetallic control knobs, insulating covers, shields, isolation resistor-capacitor network, etc.

4. Always keep tools, product components, etc. away from children as these items may cause injury.

5. Depending on the model, use an isolation transformer or wear suitable gloves when servicing with the power on.
Disconnect the power plug to avoid electrical shock when replacing parts. In some cases, alternating current is also
impressed in the chassis, so electrical shock is possible if the chassis is contacted with the power on.

6. Always use the replacement parts specified for the particular model when making repairs. The parts used in products
require special safety characteristics such as inflammability; voltage resistance, etc. therefore, use only replacement parts

1
 that have these same characteristics. Use only the specified parts when the mark is indicated in the circuit diagram or
parts list.

7. Part mounting and wire routing should be the same as that used originally. For safety purposes, insulating materials such as
isolation tubes or tape are sometimes used and printed circuit boards are sometimes mounted floating. Also make sure that
wiring is routed and clamped to avoid parts that generate heat or use high voltage. Always follow the manufactures wiring
routes / dressings.

8. Always ensure that all internal wirings are in accordance before re-assembling the external casing after a repair is
completed. Do not allow internal wiring to be pinched by cabinets, panels, etc. Any error in reassembly or wiring can result
in electrical leakage, flame, etc., and may be hazardous.

9. NEVER remodel the product in any way. Remodeling can result in improper operation, malfunction, electrical leakage, or
flame, which may be hazardous.

10. Always perform an AC leakage current check on the exposed metallic parts of the cabinet such as antennas, terminals,
screw heads, metal overlays, control shafts, etc. to be sure that the set is safe to operate without any danger of electrical
shock before returning the set to the customer.

11. To check leakage current: (After completing the work, measure the leakage current to prevent an electrical shock.)

• Plug the AC line cord directly into a 120V AC outlet. Do not use an isolation transformer for this check.

• Use an AC voltmeter having 5000 ohms per volt or more sensitivity in the following manner.

Connect a 1500 ohm 10 watt resistor, paralleled by a 0.15 µF, AC type capacitor, between a known good earth ground (water pipe,
conduit, etc.) and the exposed metallic parts, one at a time. Measure the AC voltage across the combination of 1500 ohm resistor
and 0.15 µF capacitor. Reverse the AC plug at the AC outlet and repeat AC voltage measurements for each exposed metallic part.
Voltage measured must not exceed 0.3 volts rms. This corresponds to 0.2 milliamps AC. Any value exceeding this limit constitutes a
potential shock hazard and must be corrected immediately.

Product Safety Notice

Many electrical and mechanical parts in this chassis have special safety-related characteristics. These characteristics are often
overlooked in a visual inspection. The protection afforded by them cannot necessarily be obtained by using replacement
components rated for higher voltage, wattage, etc. Replacement parts which have these special safety characteristics are identified
in this manual and its supplements. Electrical components having such features are identified by the international hazard symbols
on the schematic diagram and the parts list. Before replacing any of these components, read the parts list in this manual carefully.
The use of substitute replacement parts which do not have the same safety as specified in the parts list may create electrical shock,
fire, or other hazards.

SAFETY INSTRUCTION

WARNING: The metal edges of the LCD module are sharp, handle it with care.

The LCD module can easily be damaged during disassembly or reassembly; therefore, always observe the following precautions
when handling the module.

1. In the event that the screen is damaged or the liquid crystal (fluid) leaks, do not breathe in, drink, or touch this fluid. Such
actions could cause toxicity or skin irritation. If this fluid should enter the mouth, rinse the mouth thoroughly with water. If the

2
 fluid should contact the skin or clothing, wipe off with alcohol, etc., and rinse thoroughly with water. If the fluid should enter
the eyes, immediately rinse the eyes thoroughly with running water.

2. When attaching the LCD module to the LCD cover, position it appropriately and fasten at the position where the display can
be viewed most conveniently.

3. Carefully align the holes at all four corners of the LCD module with the corresponding holes in the LCD cover and fasten
with screws. Do not strongly push on the module because any impact can adversely affect the performance. Also use
caution when handling the polarized screen because it can easily be damaged.

4. If the panel surface becomes soiled, wipe with cotton or a soft cloth. If this does not remove the soiling, breathe on the
surface and then wipe again. If the panel surface is extremely soiled, wipe the panel surface with CRT cleaner sprayed
onto the cloth. Do not spray the cleaner on the panel. Pay attention not to scratch the panel surface.

5. Leaving water or other fluids on the panel for an extended period of time can result in discoloration or stripes. Immediately
remove any type of fluid from the screen.

6. Glass is used in the panel construction. Damage can occur if dropped or struck with hard objects.

3
7. CMOS-LSI circuitry is used in the LCD module, so avoid damage due to static electricity. When handling the module, use a
wrist ground or anchor ground.

8. Do not expose the LCD module to direct sunlight or strong ultraviolet rays for extended periods.

9. Do not store the LCD module below the temperature conditions described in the specifications. Doing so could result in
freezing of the liquid crystal, loss of resilience, or other damage.

10. Do not disassemble the LCD module. Such actions could result in improper operation.

11. When transporting the LCD module, do not use packing containing epoxy resin (amine) or silicon resin (alcohol or oxim).
The gas generated by these materials can cause loss of polarity.

4
 Chassis Layout 42 Inch
Power Supply Generates:
Standby 5 V
Switched Chassis and Display
P203 - PS Sources
Output to Display

P202 - PS
Output to Display

CN1 - Manual Controls

P201 - PS Output and Remote Receiver

CN5 -LVDS to Display

CN3 - Supply Input

CN4 – Speaker Output

Main Responsibilities:
AV Switching
Tuning
Audio
Digital
SYSCON
CN6 Side Jack

5
 DISASSEMBLY
3. To remove chassis assembly from display:
Remove 8 screws from sides of chassis
*Be sure to unplug manual assembly.
control cable as back is Remove 4 screws into bezel at top and 4
removed. at bottom.
4
CONTROL
2
2
LVDS

*IR/LED PCB must be

removed from bezel
2
2

1. Place face down on soft surface

first. Begin by removing Stand – This 4. Finally, removed outlined plugs
requires removal of 4 screws. Stand and cabling, then lift chassis free of
must be removed to remove back bezel and display.
cover. As this is done be sure to release
and unplug LVDS cable connected to
2. Remove additional 24 screws to the panel control board.
complete back removal.

*If shield over the Main Writing board 5. To remove display from bezel,
must be removed for service: remove three screws in railing on
7 screws around cover each side and set railing aside. Then
4 nuts around PC and Update lift the display out of bezel.
connectors
9 screws into jack assemblys

6
7
 Power Supply:
Standby 5V

1-5
24V
Switched Chassis and
Inverter P203 (12P)

5-10
GND Display Sources

11-12
NC

24V
1-5
5-10

Inverter GND
P202 (14P)
ERR
14,13,12,11

ON P201 (16P)

Pwr. ON
24V INV
BRT

Dim.
IC

ACD*
12V
5V *
3-4

8-9
10-
11
13

14

15
10 8- 3-
15 14 13
11 9 4

CN5 (30P) CN1 (14P)

CN3 (16P) CN4 (4P)
LVDS Manual
Controls/IR Power Speakers
Receiver Supply

Power Distribution - L4 Product

Main/Writing: Analog/Digital
signal processing – System Blue Italic Indicates Standby Voltages*
Control - Red Indicates Switched Voltages
Indicates Signal Flow Direction
Indicates Pin 1 plug orientation
Front Jack
Panel
CN6 (6P)

8
 CN5 - LVDS

P202

Ballast
Supplies

CN1
P203

CN6
Power Supply
CN3

CN4

P201

9
INTERCONNECT DIAGRAM
 Dead Set No
Sound/ No
Picture

Is
5 VDC present at
Yes pin 10 of P201 on the No
power supply module
when AC is
applied?

Does
a 4.3 volt on off
Yes signal appear at pin No
Suspect a problem with
13 of P201 when the
the standby 5 volt supply
on/off button is
on the power supply supply
pressed?
module.

Does
the secondary
Yes 12 volt source appear No
at pin 8 of P201 when
the on/off button is
Is the
pressed?
ACD (AC Detect) Suspect a problem
Suspect a problem with No level less than .07V Yes with the SYSCON
the power supply module. at pin 14 of P201 circuit located on the
Suspect a
when AC is Main module.
problem with the
applied?
signal circuits
located on the Main
module.

10
 Examples
If the LCD Control
No or distorted Board is available, try
video it. If this does not help,
replace the LCD
display panel. ***
YES

Is
Does
NO YES the screen discolored NO
the back light function
or does it have streaks
normally when the unit
or dark areas with no
is turned on?
signal input?

When
the input button
*** Warranty Concession YES is pressed on the NO
receiver or remote, is
required for LCD panel the on screen
Troubleshoot for
backlight problelms. replacement. Digital photo display clear and
normal?
may be requested. ** Contact
Replace
Toshiba at www7.tacp.com the Main Using the
for warranty authorization Module. power distribution
YES diagram, are the NO
voltages normal at P201
of the power supply
module?

If the LCD Control board is Suspect the

available, try it. If this does not power supply
help, replace the Main Module. module.

11
 Backlight
Troubleshooting

NO Does the back light YES

function and then turn
*** Warranty Concession off?

required for LCD panel

replacement. Digital photo
may be requested. ** If it is
Is available , try one or
Contact Toshiba at both CCF inverters. If
24 VDC present
www7.tacp.com for NO at pins 1 through 5 of
YES this does not help,
replace the LCD
warranty authorization P202 when the unit is
display. ***
turned
on?

Is 12VDC YES
present at pins 8
Replace the NO YES
and 9 and 24 volts at
Power supply
pins 3 and 4 of P201
module.
when the unit is Is 5VDC
turned on? present at pin16 of
P201 when the unit is
turned on?

NO

Replace the
main module.

12
 No or distorted
Audio

Distorted Is there no sound or is No Sound

the audio distorted?

Using
the remote or
NO the manual keyboard, YES
access the audio menu.
Select reset. Does
the volume
return?
Does the
power supply
generate the audio
supply voltages (12VDC Problem
NO YES solved.
at pins 8 and 9 and 24 volts
at pins 3 and 4 of P201)
when the unit is
turned
on?

Replace the
Replace the
power supply
Main module
module.

13
14
 Training Attachment 32AV500U
Running Panel Change

75007870 75011933

Power PCB

15
INSTRUCTION NOTICE (INST2008-011)

PART NUMBER: 2008FWKT01 ”2008 SERVICE FIRMWARE UPDATE TOOL”

TOSHIBA LCD MODELS: 19AV500U, 26AV500U, 32AV500U, 37AV500U, 42AV500U

SUBJECT: Firmware Update Procedure

Use the following procedure to update firmware for Models 19AV500U, 26AV500U,
32AV500U, 37AV500U and 42AV500U
Required Tools:

1) Computer with available RS232 or USB port

2) 2008FWKT01 2008 Firmware Update Kit
3) Update Firmware for Model (Note: Contact Toshiba Technical Support for Part Number
of the Update Firmware. The Firmware Update is NOT included with the 2008FWKT01 Kit)

A. Installation and Setup of the iDev Service Firmware Update Tool and USB
Drivers
1. Install the USB to Serial Adapter drivers. Instructions are on the CD driver disc included
with the adapter. Attach the USB to Serial Adapter to the USB port of your computer.

2. Copy the contents of the supplied 2008FWKT01 Service Firmware Update Tool CD to a
directory on your PC. Note the name and location of the directory for future reference.

3. Copy the firmware update file (file extension .ecc) for the model being serviced to the same
directory location as in step 2. Note the name and location of the directory for future
reference.

4. To open the 2008FWKT01 “iDev” firmware update tool; use Windows Explorer locate the
directory where you installed the CD files in step 2. Select the iDev directory and then click
on the iDev.exe software Application.

16
5. Select “Setup” from the iDev application.

6. Select the Serial Port of which your USB to Serial Adapter is connected. (Note: when using
the USB to Serial Adapter the Com ports are assigned by the operating system. Identify the
correct COM port using your device manager in windows as reference. The USB to Serial
Adapter must be connected to identify the assigned port)

7. Set the Baud Rate to 115200.

8. Select the BROWSE (…) button to open the image file browser.

Select Serial Port of which the USB to Serial

Adapter is connected

Baud Rate

Browse
Update Boot Sector – Do Not Check box

9. Select the “Firmware update” file (with file extension .ecc) for the TV receiver being updated.
The Firmware update file will be in the directory where you placed the contents from step 3
in the Installation and Setup procedure.

17
10. Select Open

Select “Update File” for

the model being

11. Select “Ok”

12. Select “down” to start the download process.

18
 13. The Download image application will start and a message will indicate “Waiting for ping”
Proceed to Section B “Upgrading the Firmware” procedure.

B. Upgrading the Firmware Procedure

1. Remove AC power from the TV receiver

2. Connect the Serial Cable to the “Service Port” at the rear of the LCD TV receiver. Connect
the Serial Cable to the USB to Serial Adapter between the Serial Cable and the PC USB
port as shown below.

Connect Serial Cable to Serial Cable

the TV Service Port

PC USB Port

USB to Serial Adapter

3. Apply AC power to the TV receiver. Confirm the TV receiver is in the “Off” state.
4. Confirm that steps 1 through 13 of the “Installation and Setup of the iDev Software Tool
and USB Drivers” were completed and the iDev software is “waiting for ping” as described
in step 13.

19
 5. Turn on the TV receiver to begin the download as shown below. Do not remove AC
power or interrupt the set during the download progress.

6. Upon completion of the firmware update a “Finished, Please reset the HDTV” banner will
be displayed.

7. To reset, remove AC power to the TV receiver.

8. Reconnect AC power after the reset and confirm the firmware update by checking the
version. (Enter Setup Menu and select “System Status” to verify version.)

9. Firmware update is complete.

10. Perform any necessary service adjustment and safety procedures as defined in the
Toshiba Service Manual.

Product Safety Precautions:

Product Safety Precautions are described in the Toshiba service manual(s) for models covered in this instruction. All safety precautions
and checks shall be complied with before returning the equipment to the customer. Servicers who defeat safety features or fail to
perform safety checks may be liable for any resulting damages and may expose themselves and others to possible injury.

This Service Instruction is intended for use by only Toshiba qualified Authorized Service providers

TOSHIBA AMERICA CONSUMER PRODUCTS L.L.C.

1420-B Toshiba Dr.
Lebanon, TN 37087
www.tacp.toshiba.com

” 2008 Toshiba America Consumer Products, LLC.

20
 PARTS LIST

Precaution

WARNING: BEFORE SERVICING THIS CHASSIS, READ THE "X-RAY

RADIATION PRECAUTION" FOR DIRECT VIEW CTV ONLY, "SAFETY
PRECAUTION" AND "PRODUCT SAFETY NOTICE" OF THIS MANUAL.

CAUTION: The international hazard symbols " " in the schematic diagram
and the parts list designate components which have special characteristics
important for safety and should be replaced only with types identical to
those in the original circuit or specified in the parts list.

The mounting position of replacements is to be identical with originals.

Before replacing any of these components, read carefully the SAFETY
PRECAUTION and PRODUCT SAFETY NOTICE.

Do not degrade the safety of the receiver through improper servicing.

Note:

z The part number must be used when ordering parts, in order to assist in processing, be
sure to include the Model number and Description.

z The PC board assembly with mark is no longer available after the end of the
production.

21
Location Part No Description Comments
E001 75011269 PC BOARD ASSY, IR/B VTV-IR3705 Remote receiver PCB
E002 75011281 CORD, POWER, SP305X1.5MXIS14 S AC Cord
E003 75011380 OWNER'S MANUAL, (26-32-37AV500U)
E004 75011308 SPEAKER, 10W 6OHM 160X58X Speaker, left or right
E010 75011576 H-CON SET, TV42T MB CN4-SPK W, 39C00H51L01 Cable between Main PCB and Speaker
E011 75011577 H-CON SET, TV42T MB CN1-KEY P, 39C00H51L02 Cable between Main PCB and Key PCB
E012 75011578 H-CON SET, TV42T MB-LVDS LG 3, 39C00H51L03 LVDS Cable
E013 75011579 PC BOARD ASSY, MAIN, 42AV500U, 39C00H51L04 Main PCB
E014 75011580 PC BOARD ASSY, KEY/B, 42AV500U, 39C00H51L05 Keyboard and switches
E015 75011581 PC BOARD ASSY, SIDE-IO/B, 42AV500U, 39C00H51L06 Side I/O PCB
E016 75011582 H-CON SET, STV42T INV-POW P80, 39C00H51L07 Cable between Inventor PCB and Power PCB, P80
E017 75011583 H-CON SET, STV42T MB-POW P802, 39C00651L12 Cable between Main PCB and Power PCB, P802
E018 75011584 AC-INLET cable H-CON SET, STV42T AC-INLET 3P, 39C00H51L09 AC-INLET cable
E019 75011585 POWER MODULE, 42AV500U, 39C00H51L10 Power PCB
E020 75011586 BEZEL ASSY, 42AV500U, 39C00H51L11 Cabinet Front
E021 75011587 BACK COVER, 42AV500U, 39C00H51L12 Cabinet Back
E022 75011588 STAND, 42AV500U, 39C00H51L13 Pedestal base
E023 75011589 SIDE I/O PLATE ASSY,
ASSY 42AV500U,
42AV500U 39C00H51L14 SIDE I/O PLATE ASSY
E024 75011590 INSTRUCTION SHEET, 42AV500U, 39C00H51L15 Pedestal base Instruction Sheet
E025 75011591 H-CON SET, TV37T MB CN6-S I/O, 39C00H51L16 Cable between Main PCB and Side I/O PCB
E199 75005729 REMOCON HAND UNIT , CT-90275 Remote Control
**E200 75011173 LCD PANEL, LC420WXN-SAB1 LCD Display
75011679 PC BOARD ASSY, CB/B VTV-T3705 STV32T, 39C00651L21 Speaker Protect PCB
75011680 H-CON
H CON SET TV32T,
TV32T MB CN4-CN1-S,
CN4 CN1 S 39C00651L22 Cable
C bl between
b t Main
M i PCB and
d Speaker
S k protect
t t PCB
75012411 STAND SCREW with 2WASHER, Stand, M5X0.8+20P-ZK, 39C00G51L21 Base assembly screws
75013089 LCD REPAIR PART, INVERTER, 6632L-0503A Inverter PCB
75013100 LCD REPAIR PART, T-CON, 6871L-1336G PANEL 75011173 LC420WXN-SAB1-732 T-Con

** Contact Toshiba at www7.tacp.com for warranty authorization

22
 TOSHIBA CORPORATION
1-1, SHIBAURA 1-CHOME, MINATO-KU, TOKYO 105-8001, JAPAN