Consumer Behavior and Consumer Choice
Consumer Behavior and Consumer Choice
Consumer Behavior and Consumer Choice
The field of consumer behavior analyzes how individuals, groups and organization purchase goods and
services to satisfy their needs and desires. Consumer behavior that consumer shows in searching,
purchasing, using of products and services that they expect will satisfy their needs. Thus, consumer
behavior is the study of the decision-making process involved in acquiring, consuming and disposing
products.
Importance
i. Efficient use of marketing resource: it is important to know why consumers buy the product
and how they respond to marketing inputs.
ii. Locating new markets.
iii. Selecting market segments.
iv. Product positioning.
v. Market research
vi. Developing marketing strategy.
A. Demographic factors
i. Age
ii. Sex
iii. Income
iv. Family size
B. Economic factors
i. Rational behavior: logical thinking based on cost and benefits.
ii. Budget constraints
iii. Insatiable desires
C. Psychological factors
i. Learning: based on result of practice or experience.
ii. Motivation: motivated by the need.
iii. Perception:
iv. Personality
v. Attitudes
vi. Love and affection
When you walk into the store, you are confronted with thousands of goods that you might buy. Of course,
because your financial resources are limited, you cannot buy everything you want. You therefore
consider the prices of the various goods being offered for sale and buy bundle of goods that, given your
resources, best suits your needs and desires.
The consumer’s budget constraint
The budget constraint shows the various bundles of good that the consumer can afford for a given
income.
B
Quantity of A 500
C
250
50 100
Quantity of B
Most people would like to increase the quantity or quality of good they consume. People consume less
than they desire because their purchase power or spending is constrained, or limited, by their income.
For example, a person buys two products A and B. his income is Rs 1,000 and product A’s price is Rs 2
while product B’s price is Rs 10. In the above graph, at point A the consumers buys no product A and
buys 100 units of product B. At point B, s/he buys no Product B and buys 500 units of product A. At
point C he buys 250 units of product A and 50 units of product B. point C which is the exactly the middle
of the line from point A to point B, he spends an equal amount on product A and B. Point A,B and C are
only three combination among many other combination which consumer can select. This line ( from point
A to point B), which is called budget constraint, shoes the consumption bundles that the consumer can
afford. The slope of budget constraint measures the rate at which the consumer can trade one good for
another.
Indifference curve: a curve that’s shows consumption bundles that give the consumer the same level of
satisfaction. The point at which this indifference curve and the budget constraint touch is called the
optimum. At the optimum, the slope of the indifference curve equals the slope of the budget constraint,
thus we can say indifference curve is tangent to budget constraint. It is that combination which the
consumer can choose to derive optimum satisfaction within his budget.
Quantity of A
Optimum
IC2
IC1
Budget constraint
Quantity of B
The consumer would always want to get to higher indifference curve (IC2) because he would get higher
amount of product A and B at any point in IC2. But, he cannot do so because his budget constraint would
not allow him o do so. He will choose that combination in this case the optimum satisfaction he can
derive from, which is on IC1. If he wants to consume higher amount of product A and B he has to
increase his income which will shift his budget constraint to right and a new optimum will be achieved.
Example
Total utility (TU): the overall level of satisfaction derived from consuming good or service.
Marginal utility (MU): Additional satisfaction that an individual derives from consuming an additional
unit of good or service.
∆ TU
MU=
∆Q
∆Q = change in quantity
Quantity TU MU
0 0 0
1 20 20 Consumer’s objective is to maximize his utility with respect to budget
2 27 7 constraint.
3 32 5
4 35 … Marginal utility per peso is an additional utility derived from spending
5 35 … the next peso on the good.
6 34 ….
7 38 ….
MU per peso=MU /P
MUA/PA =MUB/PB
PA = Price of A
PB = Price of B
This is the condition where consumers spend equally on product A and B. For e.g. if marginal utility per
peso of A is greater than Marginal utility per peso of B, it indicated that consumer is spending more on
product A than on product B.
Let’s check what amount of product A and B selects to derive optimum utility at the given income which
is equal to Rs 46.
PA = 2
PB = 10
Here,
The consumer will always try to get combination Y because he gets to enjoy more of product A and B. in
this case whether he chooses Combination X or Y depends on his income. For this let us calculate the cost
of each combination,
Total expenditure= PA QA X PB QB
The consumer will always try to get Combination Y which costs Rs 60., but he can only get Combination
Y if his income is Rs 60. Since, his income is Rs 46; he cannot afford Combination Y and can only afford
Combination X whose total expenditure is Rs 46. If he wants Combination Y he has to increase his
income.