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    Ethical Issue Surrounding The Hospitality and Tourism Industry in The Philippines

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    Jeric Largo
    The document discusses two ethical issues and current employment trends in the hospitality and tourism industry in the Philippines. For the first part, it discusses how some hotels provide substandard rooms to customers in order to sell essential items not included and increase profits, which is an unethical tactic. It argues hospitality staff should be honest, genuine, and treat customers fairly. The second part discusses how the industry previously contributed significantly to the Philippine economy and employment but has been heavily impacted by the pandemic, with skills now needing to focus more on technology and ability to work on-site.

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    © All Rights Reserved
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    Ethical Issue Surrounding The Hospitality and Tourism Industry in The Philippines

    Uploaded by

    Jeric Largo
    207 views4 pages
    The document discusses two ethical issues and current employment trends in the hospitality and tourism industry in the Philippines. For the first part, it discusses how some hotels provide substandard rooms to customers in order to sell essential items not included and increase profits, which is an unethical tactic. It argues hospitality staff should be honest, genuine, and treat customers fairly. The second part discusses how the industry previously contributed significantly to the Philippine economy and employment but has been heavily impacted by the pandemic, with skills now needing to focus more on technology and ability to work on-site.

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    Marquez

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    The document discusses two ethical issues and current employment trends in the hospitality and tourism industry in the Philippines. For the first part, it discusses how some hotels provide substandard rooms to customers in order to sell essential items not included and increase profits, which is an unethical tactic. It argues hospitality staff should be honest, genuine, and treat customers fairly. The second part discusses how the industry previously contributed significantly to the Philippine economy and employment but has been heavily impacted by the pandemic, with skills now needing to focus more on technology and ability to work on-site.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    207 views4 pages

    Ethical Issue Surrounding The Hospitality and Tourism Industry in The Philippines

    Uploaded by

    Jeric Largo
    The document discusses two ethical issues and current employment trends in the hospitality and tourism industry in the Philippines. For the first part, it discusses how some hotels provide substandard rooms to customers in order to sell essential items not included and increase profits, which is an unethical tactic. It argues hospitality staff should be honest, genuine, and treat customers fairly. The second part discusses how the industry previously contributed significantly to the Philippine economy and employment but has been heavily impacted by the pandemic, with skills now needing to focus more on technology and ability to work on-site.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 4

    ETHICAL ISSUE SURROUNDING THE HOSPITALITY AND TOURISM INDUSTRY IN

    THE PHILIPPINES

    November 12, 2021

    NOEL C. MARQUEZ

    Submitted to:

    MS. JOELLA NOLASCO

    Part I
    Customers are paying greater attention to rooms with reduced pricing; as a

    result, many people choose for cheaper rooms. With such a variable, hotels and lodging

    companies have devised their own tactics and plans to offer lower room rates.

    One of the tactics is to provide substandard materials in every guestroom. For

    example, a customer may receive a low-cost room without realizing that it lacks the

    majority of their essentials. Due to this shortage, the establishment seizes the

    opportunity to increase profits by selling these essentials to customers. A room without

    toiletries is an issue, and they have no choice except to buy them to remedy it.

    This ethical issue must be addressed by the application of ethical standards in

    the hospitality industry. Honesty should always be there; hospitality staff should always

    be genuine. They should not cheat and mislead customers in order to increase profits

    via misinterpretations. Despite the fact that the hospitality business is under a lot of

    pressure, hospitality managers should retain the integrity of their profession by doing

    what is right. Customers must be treated fairly; many visitors pick cheaper lodgings in

    order to save money, and they should receive precisely what they paid for. In the

    hospitality sector, one must always maintain one's reputation and morale; deception is

    not acceptable.

    References:

    Ethical Advocate, 2020 ; https://www.ethicaladvocate.com/hotel-ethics-issues/

    Anonymous, 2020; https://www.123helpme.com/essay/Importance-Of-Ethics-In-The-

    Hospitality-Industry-664869

    Part I
    CURRENT EMPLOYMENT TREND IN HOSPITALITY AND TOURISM INDUSTRY IN

    THE PHILIPPINES

    November 12, 2021

    NOEL C. MARQUEZ

    Submitted to:

    MS. JOELLA NOLASCO

    Part II
    According to the World Travel and Tourism Council's latest report from 2017, the

    hospitality and tourism industry contributed 21% of the Philippines' Gross Domestic

    Product. Apart from contributing to the country's economy, it also employed 5.8% of the

    population in 2016. Travel agencies, airlines, hotel workers, and other passenger

    transportation services are all employed by the hospitality and tourism industry. This

    occupation includes the leisure industry, as well as the food and beverage industry.

    According to WWTC, this employment rate was predicted to rise by around 2.6 percent

    every year. However, the tourism and hospitality industry has hit its largest roadblock,

    which is the pandemic.

    Border closures, airport closures, and hotel limitations, as well as limits on social

    gatherings, have a significant impact on the sector. According to the Department of

    Tourism's report, international receipts in the first quarter of 2020 fell to 85 billion

    dollars, a 36 percent decrease from 2019.

    As a result, the Hospitality and Tourism Industry's skills and competences have

    transformed. Some of the current trends include the following:

    • Must be able to work on-site;

    • A proclivity towards technology (cashless payments, online bookings, voice search,

    chatbots, virtual tours);

    References:

    Almodovar, 2020 ; https://business.inquirer.net/249613/tourism-still-bright-spot-ph

    Revfine, 2019 ; https://www.revfine.com/hospitality-trends/

    Part II

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