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    78- Lê Thị Cẩm Vân-20029241

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    Quynh Nhu
    1. The document provides instructions for handling different customer situations that may arise, such as customers becoming angry or upset. 2. It outlines several approaches for calmly dealing with customers, such as listening to understand their concerns, apologizing if needed, and finding solutions to resolve issues. 3. The guidelines emphasize treating customers with respect and helping them in a polite, thoughtful manner.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    78- Lê Thị Cẩm Vân-20029241

    Uploaded by

    Quynh Nhu
    34 views9 pages
    1. The document provides instructions for handling different customer situations that may arise, such as customers becoming angry or upset. 2. It outlines several approaches for calmly dealing with customers, such as listening to understand their concerns, apologizing if needed, and finding solutions to resolve issues. 3. The guidelines emphasize treating customers with respect and helping them in a polite, thoughtful manner.

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    © © All Rights Reserved

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    PDF, TXT or read online from Scribd

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    1. The document provides instructions for handling different customer situations that may arise, such as customers becoming angry or upset. 2. It outlines several approaches for calmly dealing with customers, such as listening to understand their concerns, apologizing if needed, and finding solutions to resolve issues. 3. The guidelines emphasize treating customers with respect and helping them in a polite, thoughtful manner.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    34 views9 pages

    78- Lê Thị Cẩm Vân-20029241

    Uploaded by

    Quynh Nhu
    1. The document provides instructions for handling different customer situations that may arise, such as customers becoming angry or upset. 2. It outlines several approaches for calmly dealing with customers, such as listening to understand their concerns, apologizing if needed, and finding solutions to resolve issues. 3. The guidelines emphasize treating customers with respect and helping them in a polite, thoughtful manner.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 9

    78 - 16 Thi Calm Vám-20029244.

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