Operation Manual

Smart-UPS®
Uninterruptible Power Supply

750/1000/1500/2200/3000 VA Tower
100/120/230 Vac

500 VA Tower
100 Vac
Overview
Product Description
The APC® by Schneider Electric Smart-UPS® 500 VA to 3000 VA Tower is a high performance
uninterruptible power supply (UPS). It provides protection for electronic equipment from utility power
blackouts, brownouts, sags, and surges, small utility fluctuations and large disturbances. The UPS also
provides battery backup power for connected equipment until utility power returns to safe levels or the
batteries are fully discharged.

Safety and General Information

Read the Safety Guide included in the package before installing the UPS.

This unit is intended for indoor use only.

Do not operate this unit in direct sunlight, in contact with fluids, or where there is excessive dust or humidity.

Be sure the air vents on the UPS are not blocked. Allow adequate space for proper ventilation.

The battery typically lasts for two to five years. Environmental factors impact battery life. Elevated ambient
temperatures, poor quality utility power, and frequent short duration discharges will shorten battery life.

Connect the Smart-UPS power cable directly to a wall outlet. Do not use surge protectors or extension cords.

The batteries are heavy. Remove the batteries prior to installing the UPS in a rack.

Specifications
For additional specifications, refer to the APC Web site at www.apc.com.

Environmental

Operating 0° to 40° C (32° to 104° F)

Temperature Storage -15° to 45° C (5° to 113° F)
charge UPS battery every six months
Maximum Operating 3,000 m (10,000 ft)
Elevation Storage 15,000 m (50,000 ft)
Humidity 0% to 95% relative humidity, non-condensing

Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac 500 VA 100 Vac Tower 1

Product Overview
Front panel features

 Display interface 500/750/1000/1500 VA 2200/3000 VA

 Bezel
 Battery
 Internal battery connector

su0453a

su0452a
Rear panel features 500 VA to 1500 VA models

 USB port 500/750 VA 100 Vac

750 VA 120 Vac 750 VA 230 Vac
 Serial port
 Ground screw
 Smart slot
 Circuit breaker
 UPS input
 Outlets
su0326b

 Internal or external battery connector

su0327b
1000/1500 VA 100 Vac 1000/1500 VA 230 Vac
1000/1500 VA 120 Vac
G RO UP 1

G RO UP 1

su0325c su0328c

2 Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac 500 VA 100 Vac Tower

Rear panel features 2200 VA and 3000 VA models

2200 VA 120 Vac

 USB Port
 Serial port
 Ground screw
 SmartSlot
 Circuit breaker
 UPS input
 Outlets
 EPO connector GROUP 1

su0351b

2200/3000 VA 100 Vac 2200/3000 VA 230 Vac

3000 VA 120 Vac

GROUP 1
G R OU P 1

su0329b
su0330a

Installation
For UPS installation information, refer to the Smart-UPS Installation Guide 750/1000/1500/2200/3000
VA 100/120/230 Vac, 500 VA 100 Vac Tower, that is included with the UPS. The Installation guide is
also available on the documentation CD included with the UPS and on the APC Web site, www.apc.com.

Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac 500 VA 100 Vac Tower 3

Operation
Connect Equipment
Note: The UPS will charge to 90% capacity in the first four and a half hours of normal
operation for the 2200/3000 VA 100 Vac model or the first three hours of normal operation for
all other models. Do not expect full battery runtime capability during this initial charge
period.

1. Connect equipment to the UPS.

2. Connect the UPS to the building utility power. Connect the UPS to a two-pole, three-wire,
grounded source only.
3. To use the UPS as a MASTER ON/OFF switch, turn on equipment that is connected to the UPS.

See “Main Outlet Group and Switched Outlet Group” on page 9 for information on how to configure the
outlet groups.

su0441a

Rear Panel Features

Serial port: Connect to a computer to use power management software.

USB port: Connect to a computer to use power management software.

Ground Screw: Connect the ground leads on transient voltage devices to the
chassis ground screw(s), located on the rear panel of the UPS.

4 Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac 500 VA 100 Vac Tower

Display Panel
 Online LED
 On Battery LED
 UPS Output ON/OFF key
 Fault LED
 Replace Battery LED
 Display screen
 UP and DOWN keys
APC By Schneider
 ENTER key
Electric
 ESCAPE key

su0343e
Using the display interface

Use the UP and DOWN keys to scroll through the main menu options. Press ENTER to view the
sub-menus under each main menu option. Press ESCAPE to exit a sub-menu and return to a main menu.

Standard menus

The Standard menus are the most commonly used menus.

Menu General Functions

Status View UPS information:

• Operating Mode • Battery Temp
• Efficiency • Input
• Load Power • Output
• Load VA • Last Transfer
• Battery Charge state • Last UPS Self Test
• Estimated Runtime

Configuration Configure UPS settings:

• Language • Display (Auto Dim, Auto Off, Always On)
• Local Power Quality: Good, Fair, Poor • Battery Install Date
• Menu Type: Standard or Advanced • Reset to Factory Default
• Audible Alarm

Test & Diags Perform UPS tests and diagnostic functions:

• UPS Self Test
• UPS Alarms Test
• Calibration Test

About View UPS information:

• UPS Model • Battery Part No.
• UPS Part No. • Battery Install Date
• UPS Serial No. • Replace Battery by
• UPS Manufacture Date • UPS Firmware 1

Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac 500 VA 100 Vac Tower 5

Advanced menus

The Advanced menus provide additional options for the UPS and are available only if the display
interface is configured to use the Advanced menus.

Menu General Functions

Status View detailed UPS information:

• Operating Mode • Battery Temp
• Efficiency • Input
• Load Power • Output
• Load VA • Last Transfer
• Load Amps • Last UPS Self Test
• Load Energy • Outlet Group 1 (if Switched Outlet is available)
• Battery Charge state • NMC IP Address (if NMC is available)
• Estimated Runtime
• Battery Voltage

Configuration Configure advanced UPS settings:

• Language • Battery Install Date
• Local Power Quality • Reset Energy Meter
• Menu Type • Enter Setup Wizard
• Audible Alarm • Firmware Update (standby mode)
• Display (Auto Dim, Auto Off, Always On) • Reset to Factory Default
• Sensitivity • Config Main Group Outlets
• Low Transfer • Config Group 1 Outlets (if Switched Outlet is
• High Transfer available)
• Low Battery Warning • Config NMC (if NMC is available)
• Auto Self Test

Control Control the Main and Switched Outlet Group to turn on, turn off, shutdown, or reboot.

Test & Diags Perform UPS test and diagnostic functions:

• UPS Self Test
• UPS Alarms Test
• Calibration Test

Log View the event and error logs for information about UPS events and faults that have occurred.

About View UPS information:

• UPS Model • NMC Model No.*
• UPS Part No. • NMC Serial No.*
• UPS Serial No. • NMC Hardware Version*
• UPS Manufacture Date • NMC Manufacture Date*
• Battery Part No. • NMC MAC Address*
• Battery Install Date • SmartSlot FW 1*
• Replace Battery by • SmartSlot FW 2*
• UPS Firmware 1 • SmartSlot FW 3*
• UPS Firmware 2
• UPS Firmware 3 *If NMC is available
• UPS Firmware 4

6 Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac 500 VA 100 Vac Tower

Configuration
UPS Settings
Start-up Settings

Configure these settings at initial start-up, using the display interface. As an alternative, configuration
can be performed using APC PowerChute® software.

Note: During start-up, use the display interface to configure these settings. If nothing is
selected, the unit will use the default settings.

Function Factory Default Options Description

Language English • English The language for the display interface.
• French*
• German*
• Spanish* *Language options will vary by model.
• Italian*
• Portuguese*
• Japanese*

Local Power Good • Good Select the quality of input utility power.
Quality • Fair • If Good is selected, the unit will go on battery power
• Poor more often to provide the cleanest power supply to the
connected equipment.
• If Poor is selected, the UPS will tolerate more
fluctuations in power and will go on battery power less
often.
If unsure of the local power quality, select Good.

Menu Type Standard Standard or The Standard menus display a limited set of menus
Advanced and options. The advanced menus include all
parameters.

General Settings

Configure these settings at any time. Use the display interface or APC PowerChute® software.

Function Factory Default Options Description

High Transfer Point 100 Vac: 108 Vac - 114 Vac To avoid unnecessary battery usage, set the transfer
108 Vac point higher if the utility voltage is chronically high and
the connected equipment is known to work under this
120 Vac: 127 Vac - 136 Vac condition. The Power Quality setting will
127 Vac automatically change this setting.

Note: Use the Advanced Menus to configure this

230 Vac: 253 Vac - 265 Vac
setting.
253 Vac

Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac 500 VA 100 Vac Tower 7

 Function Factory Default Options Description
Low Transfer Point 100 Vac: 86 Vac - 92 Vac Set the transfer point lower if the utility voltage is
92 Vac chronically low and the connected equipment can
tolerate this condition.This setting may also be adjusted
120 Vac: 97 Vac - 106 Vac using the power quality setting.
106 Vac

230 Vac: 196 Vac -208 Vac Note: Use the Advanced Menus to configure this
208 Vac setting.

Nominal Output 100 Vac N/A 230 Vac models only: Set the nominal output voltage of
Voltage the UPS to standby mode.
120 Vac N/A

230 Vac • 220 Vac

• 230 Vac
• 240 Vac

Transfer Sensitivity Normal Normal, Reduced, Low Select the level of sensitivity to power events that the
UPS will tolerate.
• Normal: The UPS will go on battery power more
often to provide the cleanest power supply to the
connected equipment.
• Low: The UPS will tolerate more fluctuations in
power and will go on battery power less often.
If the connected load is sensitive to power disturbances,
set the sensitivity to Normal.

Low Battery Warning 120 sec Set the value in seconds The UPS will emit an audible alarm when the remaining
runtime has reached this level.

Date of Last Battery Date set at factory Reset this date when the battery module is replaced.
Replacement

Audible Alarm On On/Off The UPS will mute all audible alarms if this is set to Off
or when the display keys are pressed.

Battery On start-up and every • Never The interval at which the UPS will execute a
Self-Test Interval 14 days since the last • Start-up only self-test.
Setting test • Frequency of test
(every 7 to 14 days)

Reset to Factory No Yes/No Restore the UPS factory default settings.

Default

8 Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac 500 VA 100 Vac Tower

Main Outlet Group and Switched Outlet Group
Overview

The Main Outlet Group and the Switched Outlet Group can be configured to independently turn off,
turn on, shut down, and reboot connected equipment. (These features are not available on the 500 VA or
750 VA units.)

The Main and Switched Outlet Groups can be configured to do the following:
• Turn off: Disconnect from power immediately and restart only with a manual command.
• Turn on: Connect to power immediately.
• Shutdown: Disconnect power in sequence, and automatically reapply power in sequence when
utility power becomes available.
• Reboot: Shut down and restart.
In addition, the Main Outlet Group and the Switched Outlet Group can be configured to do the
following:

• Turn on or off in a specified sequence

• Automatically turn off or shut down when various conditions occur
Note: If the Main and Switched Outlet Groups are not configured, all of the outlets on the unit will still
provide battery back-up power.

Using the Main and Switched Outlet Groups

The Main Outlet Group functions as a master switch. It will turn on first when power is applied, and shut
down last when there is a power outage and battery run-time has been exhausted.

The Main Outlet Group must be turned on for the Switched Outlet Group to turn on.

1. Connect critical equipment to the Main Outlet Group.

2. Connect peripheral equipment to the Switched Outlet Group.
– Nonessential equipment that should shut down quickly in the event of a power outage can be
added to a short power off delay, to conserve battery runtime.
– Equipment that has dependent peripherals that must restart or shut down in a specific order
should be connected to a separate outlet group.
– Equipment that needs to reboot independently from other equipment should be added to a
separate outlet group.
3. Use the Configuration menus to set reaction of the Switched Outlet Group in the event of a
power outage.

Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac 500 VA 100 Vac Tower 9

Customize the Main and Switched Outlet Groups

Use the Configuration menus to change the Main Outlet Group and the Switched Outlet Group settings.

Function Factory Default Options Description

Name String Outlet Group 1
Outlet Group Edit these names using an external interface, such as the Network
Management Card Web interface.
UPS Name String UPS Outlets

Turn On Delay 0 sec Set the value in The amount of time the UPS or a Switched Outlet
seconds Group will wait between receiving the command to
turn on and the actual startup.

Turn Off Delay • 0 sec (UPS Outlets) Set the value in The amount of time the UPS or a Switched Outlet
• 90 sec (Switched seconds Group will wait between receiving the command to
Outlet Groups) turn off and the actual shut down.

Reboot Duration 8 sec Set the value in The amount of time the UPS or a Switched Outlet
seconds Group must remain off before it will restart.

Minimum Return 0 sec Set the value in The amount of battery runtime that must be available
Time seconds before the UPS or a Switched Outlet Group will turn
on after a shutdown.

Load Shed On Disabled • Enable When the unit switches to battery power, the UPS
Battery • Disable will disconnect power to the Switched Outlet Group
to save battery runtime.
Configure this delay time, use the LOAD SHED TIME
WHEN ON BATTERY setting.

Load Shed Time 1800 sec Set the value in The amount of time the outlets will function on
when On Battery seconds battery power before they will turn off.

Load Shed On Disabled • Enable When the battery runtime falls below the specified
Runtime • Disable value, the Switched Outlet Group will turn off.
Configure this time using the LOAD SHED RUNTIME
REMAINING setting.

Load Shed On 120 sec Set the value in When the remaining runtime reaches this level, the
Runtime seconds Switched Outlet Group will turn off.
Remaining

Load Shed on Disabled • Disabled In the event of an overload (greater than 107%
Overload • Enabled output), the Switched Outlet Group will immediately
turn off to conserve power for critical loads. The
Switched Outlet Group will only turn on again with
a manual command.

Network Management Card Settings

These settings are available only on units that have a Network Management Card (NMC) and are set at the factory.
These settings can only be modified using an external interface, such as the NMC Web interface.
• NMC IP Address Mode
• NMC IP Address
• NMC Subnet Mask
• NMC Default Gateway

10 Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac 500 VA 100 Vac Tower

Emergency Power Off
Overview

The Emergency Power Off (EPO) option, is a safety feature that will immediately disconnect all
connected equipment from utility power. The UPS will immediately shut down and will not switch to
battery power.

Adhere to all national and local electrical codes. Wiring must be performed by a qualified
electrician.

Connect each UPS to the EPO switch. In configurations where multiple units are connected in parallel,
each UPS must be connected to the EPO switch.

The UPS must be restarted for power to return to connected equipment. Press the ON/OFF key on the front
panel of the UPS.

Normally open contacts

1. If the EPO switch or relay contacts are normally open, insert the wires

gen0887a
from the switch or contacts at pins 1 and 2 of the EPO terminal block.
Use 16-28 AWG wire.
2. Secure the wires by tightening the screws.
If the contacts are closed, the UPS will turn OFF and power will be removed from the load.

Normally closed contacts

1. If the EPO switch or relay contacts are normally closed, insert the wires
from the switch or contacts at pins 2 and 3 of the EPO terminal block.

gen0888a
Use 16-28 AWG wire.
2. Insert a wire jumper between pins 1 and 2. Secure the wires by
tightening the three screws at positions 1, 2, and 3.
If the contacts are opened, the UPS will turn OFF and power will be removed from the load.
Note: Pin 1 is the power source for the EPO circuit, it provides a few milliampere of 24 V power.

If the normally closed (NC) EPO configuration is used, the EPO switch or relay should be rated for “dry”
circuit applications, the rating should be for low voltage and low current applications. This normally
implies the contacts are gold-plated.

The EPO interface is a Safety Extra Low Voltage (SELV) circuit. Connect the EPO interface only to
other SELV circuits. The EPO interface monitors circuits that have no determined voltage potential.
SELV circuits are controlled by a switch or relay properly isolated from utility power. To avoid damage
to the UPS, do not connect the EPO interface to any circuit other than a SELV circuit.

Use one of the following cable types to connect the UPS to the EPO switch.

• CL2: Class 2 cable for general use.

• CL2P: Plenum cable for use in ducts, plenums, and other spaces used for environmental air.
• CL2R: Riser cable for use in a vertical run in a floor-to-floor shaft.
• CLEX: Limited use cable for use in dwellings and for use in raceways.
• Installation in Canada: Use only CSA certified, type ELC, (extra-low voltage control cable).
• Installation in countries other than Canada and the USA: Use standard low voltage cable in
accordance with national and local regulations.
Note: The EPO function is available only for 2200/3000VA models.

Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac 500 VA 100 Vac Tower 11

Troubleshooting
Problem and Possible Cause Solution
The UPS will not turn on or there is no output.
The unit has not been turned on. Press the ON key once to turn on the UPS.
The UPS is not connected to utility power. Be sure the power cable is securely connected to the unit and to the utility power
supply.
The input circuit breaker has tripped. Reduce the load on the UPS. Disconnect nonessential equipment and reset the circuit
breaker.
The unit shows very low or no input utility Check the utility power supply to the UPS by plugging in a table lamp. If the light is
voltage. very dim, check the utility voltage.
The battery connector plug is not Be sure that all battery connections are secure.
securely connected.
There is an internal UPS fault. Do not attempt to use the UPS. Unplug the UPS and have it serviced immediately.
The UPS is operating on battery, while connected to input utility power.
The input circuit breaker has tripped. Reduce the load on the UPS. Disconnect nonessential equipment and reset the circuit
breaker.

There is very high, very low, or Move the UPS to a different outlet on a different circuit. Test the input voltage with the
distorted input line voltage. utility voltage display. If acceptable to the connected equipment, reduce the UPS
sensitivity.
UPS is emits a beep.
The UPS is operating normally. None. The UPS is protecting the connected equipment.
UPS does not provide expected backup time.
The UPS battery is weak due to a Charge the battery. Batteries require recharging after extended outages and wear out
recent power outage or is near the end faster when put into service often or when operated at elevated temperatures. If the
of its service life. battery is near the end of its service life, consider replacing the battery even if the
replace battery indicator has not illuminated.
The UPS is experiencing an overload Check the UPS load display. Unplug unnecessary equipment, such as printers.
condition.
Display interface LEDs flash sequentially.
The UPS has been shut down remotely None. The UPS will restart automatically when utility power is restored.
through software or an optional accessory
card.
The Fault LED is illuminated. The UPS displays a fault message and emits a constant beeping sound.
Internal UPS fault. Do not attempt to use the UPS. Turn the UPS off and have it serviced immediately.
The Replace Battery LED is illuminated and the UPS beeps for one minute every five hours.
The battery has a weak charge. Allow the battery to recharge for at least four hours. Then, perform a self-test. If the
problem persists after recharging, replace the battery.
The Replace Battery LED is flashing and the UPS beeps once every 2 seconds.
The replacement battery is not Be sure that the battery connector is securely connected.
properly connected.
The display interface has a Site Wiring Fault message.
Wiring faults detected include If the UPS indicates a site wiring fault, have a qualified electrician inspect the building
missing ground, hot-neutral, wiring. (Applicable for 120 V units only.)
polarity reversal, and overloaded
neutral circuit.

12 Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac 500 VA 100 Vac Tower

Service
If the unit requires service, do not return it to the dealer. Follow these steps:

1. Review the Troubleshooting section of the manual to eliminate common problems.

2. If the problem persists, contact APC Customer Support through the APC Web site,
www.apc.com.
a. Note the model number and serial number and the date of purchase. The model and serial
numbers are located on the rear panel of the unit and are available through the LCD display
on select models.
b. Call APC Customer Support and a technician will attempt to solve the problem over the
phone. If this is not possible, the technician will issue a Returned Material Authorization
Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. Refer to the APC Web site for
country specific instructions.
3. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage
sustained in transit is not covered under warranty.
a. Note: When shipping within the United States, or to the United States always
DISCONNECT A UPS BATTERY before shipping in compliance with U.S.
Department of Transportation (DOT) and IATA regulations. The internal batteries may
remain in the UPS.
b. Batteries may remain connected in the XLBP during shipment. Not all units utilize XLBPs.
4. Write the RMA# provided by Customer Support on the outside of the package.
5. Return the unit by insured, pre-paid carrier to the address provided by Customer Support.

Transport the unit

1. Shut down and disconnect all connected equipment.

2. Disconnect the unit from utility power.
3. Disconnect all internal and external batteries (if applicable).
4. Follow the shipping instructions outlined in the Service section of this manual.

Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac 500 VA 100 Vac Tower 13

Smart-UPS Factory Warranty
LIMITED WARRANTY
American Power Conversion (APC) warrants its Smart-UPS (Products) to be free from defects in materials and workmanship
for a period of three (3) years, excluding the batteries, which are warranted for two (2) years from date of purchase. For country
specific warranty information, refer to the APC Web site at www.apc.com. APC's obligation under this warranty is limited to
repairing or replacing, at its own sole option, any such defective products. Repair or replacement of a defective Product or part
thereof does not extend the original warranty period.

This warranty applies only to the original purchaser who must have properly registered the Product within 10 days of purchase.
Products may be registered online at warranty.apc.com.

APC shall not be liable under this warranty if its testing and examination disclose that the alleged defect in the Product does not
exist or that it was caused by end user's or any third person's misuse, negligence, improper installation, testing, operation or use
of the Product contrary to APC's recommendations or specifications. Further, APC shall not be liable for defects resulting from:
1) unauthorized attempts to repair or modify the Product, 2) incorrect or inadequate electrical voltage or connection, 3)
inappropriate on-site operation conditions, 4) Acts of God, 5) exposure to the elements, or 6) theft. In no event shall APC have
any liability under this warranty for any Product where the serial number has been altered, defaced, or removed.

EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW
OR OTHERWISE, APPLCIABLE TO PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS AGREEMENT OR
IN CONNECTION HEREWITH.

APC DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND FITNESS FOR A
PARTICULAR PURPOSE.

APC EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO OBLIGATION
OR LIABILITY WILL ARISE OUT OF, APC's RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN
CONNECTION WITH THE PRODUCTS.

THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES
AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE APC'S SOLE LIABILITY AND
PURCHASER'S EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES. APC'S WARRANTIES RUN
ONLY TO ORIGINAL PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES.

IN NO EVENT SHALL APC, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY
FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT OF THE USE,
SERVICE OR INSTALLATION, OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT,
IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR WHETHER APC HAS BEEN ADVISED IN
ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. SPECIFICALLY, APC IS NOT LIABLE FOR ANY COSTS,
SUCH AS LOST PROFITS OR REVENUE (WHETHER DIRECT OR INDIRECT), LOSS OF EQUIPMENT, LOSS OF USE
OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS BY THIRD PARTIES,
OR OTHERWISE.

NO SALESMAN, EMPLOYEE OR AGENT OF APC IS AUTHORIZED TO ADD TO OR VARY THE TERMS OF THIS
WARRANTY.

NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT APC'S LIABILITY FOR DEATH
OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS FRAUDULENT MISREPRESENTATION OR
TO THE EXTENT THAT IT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.

To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from customer support.
Customers with warranty claims issues may access the APC worldwide customer support network through the APC Web site:
support.apc.com. Select your country from the country selection pull-down menu. Open the Support tab at the top of the web
page to obtain contact information for customer support in your region. Products must be returned with transportation charges
prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase.

14 Smart-UPS 750/1000/1500/2200/3000 VA 100/120/230 Vac 500 VA 100 Vac Tower

 APC Worldwide Customer Support
Customer support for this or any other APC product is available at no charge in any of the following ways:
• Visit the APC Web site to access documents in the APC Knowledge Base and to submit customer
support requests.
– www.apc.com (Corporate Headquarters)
Connect to localized APC Web sites for specific countries, each of which provides customer support
information.
– www.apc.com/support/
Global support searching APC Knowledge Base and using e-support.
• Contact the APC Customer Support Center by telephone or e-mail.
– Local, country-specific centers: go to www.apc.com/support/contact for contact information.

For information on how to obtain local customer support, contact the APC representative or other distributors
from whom you purchased your APC product.

© 2012 APC by Schneider Electric. APC, the APC logo, Smart-UPS and PowerChute are owned by
Schneider Electric Industries S.A.S., American Power Conversion Corporation, or their affiliated companies.
All other trademarks are property of their respective owners.

990-3534C 2/2012