Scribd Logo
Upload

Welcome to Scribd!

  • 61 views

    Bussiness Phone Calls

    Uploaded by

    Yeison Hurtado
    The document discusses key aspects of conducting effective business phone calls. It notes that business phone calls allow experts from different companies to fully understand one another and discuss important matters like deals and agreements. The document outlines best practices for starting calls, including ensuring the timing is appropriate and topics are well-defined. It also recommends taking notes during calls and politely asking the caller to repeat anything unclear. The purpose of small talk at the beginning is to build trust and emphasize the relationship before discussing professional topics. Information should only be exchanged if agreed upon, and calls should end when purposes are fulfilled.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Bussiness Phone Calls

    Uploaded by

    Yeison Hurtado
    61 views2 pages
    The document discusses key aspects of conducting effective business phone calls. It notes that business phone calls allow experts from different companies to fully understand one another and discuss important matters like deals and agreements. The document outlines best practices for starting calls, including ensuring the timing is appropriate and topics are well-defined. It also recommends taking notes during calls and politely asking the caller to repeat anything unclear. The purpose of small talk at the beginning is to build trust and emphasize the relationship before discussing professional topics. Information should only be exchanged if agreed upon, and calls should end when purposes are fulfilled.

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document discusses key aspects of conducting effective business phone calls. It notes that business phone calls allow experts from different companies to fully understand one another and discuss important matters like deals and agreements. The document outlines best practices for starting calls, including ensuring the timing is appropriate and topics are well-defined. It also recommends taking notes during calls and politely asking the caller to repeat anything unclear. The purpose of small talk at the beginning is to build trust and emphasize the relationship before discussing professional topics. Information should only be exchanged if agreed upon, and calls should end when purposes are fulfilled.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    61 views2 pages

    Bussiness Phone Calls

    Uploaded by

    Yeison Hurtado
    The document discusses key aspects of conducting effective business phone calls. It notes that business phone calls allow experts from different companies to fully understand one another and discuss important matters like deals and agreements. The document outlines best practices for starting calls, including ensuring the timing is appropriate and topics are well-defined. It also recommends taking notes during calls and politely asking the caller to repeat anything unclear. The purpose of small talk at the beginning is to build trust and emphasize the relationship before discussing professional topics. Information should only be exchanged if agreed upon, and calls should end when purposes are fulfilled.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Business phone calls (Communication)

    Even with today's overall focus on technology, business phone calls, or phone calls intended to discuss
    deals, agreements, and any other information of professional significance are important and
    often-utilized, as they allow experts from a number of different companies and organizations to
    completely understand one another. Like many other aspects of business, phone calls feature quite a
    few variables and elements that should be considered by those involved. Failing to consider these
    variables and elements can inhibit a business phone call's effects and negatively impact business
    relationships.

    First and foremost, a caller dials and starts a business phone call, while a receiver answers a business
    phone call.

    Starting a business phone call might appear to be as easy as dialing a phone number, but there's a bit
    more to the process than that. The caller should assure that the call is taking place at an appropriate
    time for the receiver, that there is well-defined subject matter to discuss, and that this subject matter
    is outlined. Well-defined subject matter could be anything from a potential deal to agreement
    specifics, and even an inquiry as to how a client is feeling and what he or she needs.

    Outlines of important discussion points, or reminders of topics that should be talked about during
    conversations, help make business phone calls as meaningful and useful as possible. With that said,
    business phone calls can begin with some light-hearted small talk, or non-official talk that's intended
    to offer a break from official conversation, to build trust and emphasize a relationship, before
    proceeding into matters of professional concern.

    Receiving a business phone call is similarly straightforward. If one is unable to talk at a given moment,
    the generally accepted practice is to answer a call and request that the caller phone back at a later
    time (or that he or she receive a return call at a later time). Other than that, one simply answers,
    remains courteous and attentive, and allows the caller to guide the conversation. It's recommended
    that one take notes during business phone calls.

    Exchanging information, or providing contact details, pertinent figures or statistics, or other requested
    data is a common business phone call practice that can be started by the caller or the receiver. To
    exchange information, one simply asks the individual on the other end of the phone if he or she
    believes it would be mutually beneficial (or helpful for all parties involved) to swap specified
    information. If an agreement is made, the received information should be taken note of.

    If something that a caller says isn't completely understood or isn't clear, one can politely ask him or
    her to repeat what was said. This request can be as simple as "Can you please repeat that?" or "Sorry, I
    didn't catch that."

    Ending a business phone call, or the process of hanging up and bringing a conversation to a close, is
    usually automatic, and occurs when both callers feel that the dialogue's purposes have been fulfilled.
    If a business phone call has to be ended early (because something unforeseen has come up), the
    caller should ask if the dialogue can continue at a later time.

    1/2
    Did you understand the text?

    1) What is a business phone call?


    a) A phone call between two friends
    b) A phone call about no particular subjec
    c) A phone call intended to discuss deals, agreements, and any other information of
    professional significance
    d) None of the above

    2) Whose job is it to outline a business phone call's conversation topics?


    a) The receiver
    b) The company
    c) The caller
    d) Both the company and the receiver

    3) What is the purpose of small talk?


    a) To help business experts make deals
    b) To offer the caller and receiver a brief break and improve their relationship
    c) To waste company time and resources
    d) To see who can talk at a lower volume

    4) What type of information should be exchanged?


    a) Information that's unrelated to work
    b) Information that's agreed upon at the start of a conversation
    c) Any information
    d) Mutually beneficial information

    5) How should one ask a caller to repeat something?


    a) Politely and respectfully, to aid the conversation and the relationship
    b) Rudely, to punish him or her for not being clear
    c) One shouldn't ask a caller to repeat something
    d) Quickly, to save time

    Source: https://lingua.com/businessenglish/reading/business-phone-calls/
    Solution: 1) c 2) c 3) b 4) d 5) a 2/2

    You might also like