A Case Report ON Nokia: Submitted By:-Chetan Sameer Sec-A 1226110110

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A CASE REPORT

ON
NOKIA

SUBMITTED BY:-
Chetan Sameer
SEC-A
1226110110
INTRODUCTION

Nokia is engaged in the manufacturing of mobile devices and in


converging Internet and communications industries, with over
123,000 employees in 120 countries, sales in more than 150
countries and global annual revenue of EUR 41 billion and
operating profit of €1.2 billion as of 2009. It is the world's
largest manufacturer of mobile telephones: its global
device market share was about 33% in Q2 2010, down from
35% in Q2 2009 and unchanged from Q1 2010 (beginning in
2010 Nokia revised its definition of the industry mobile device
market that it use to estimate industry
volumes). Nokia's converged device market share was about
41% in Q2, unchanged from Q1 2010.Nokia produces mobile
devices for every major market segment and protocol,
including GSM, CDMA, and W-CDMA (UMTS). Nokia offers
Internet services such
as applications, games, music, maps, media and messaging throu
gh its Ova platform. Nokia's subsidiary Nokia Siemens
Networks produces telecommunications network equipment,
solutions and services. Nokia is also engaged in providing free
digital map information and navigation services through its
wholly-owned subsidiary Nave.
PROCESS
INPUT PROCESS F.G

Plastic Assembling
Copper Assembling
Steel Assembling
Platinum Assembling NOKIA
Cobalt Assembling
Lithium Salt Assembling
Labour & others Assembling

In all its businesses, Nokia cares about developing products that


meet specific need of its customers. Thus for example, all the
products of Business Solution mode are tailored to the
requirement of specific entrepreneur seeking the optimal
solution or him. While in mobile phone section, the lifestyle of
the target group is also analysed.

DESIGN STAGES

Target group study


The main thing is to start with an understanding of the user, the
consumer, and the life they are living. Within Nokia there are
specialists who do that research in a methodical way. The
researchers travel the world, “accompanying people to work,
watching them eat, sleep, meeting their friends…. watching
every step of their lives to find out: what items of all their
possessions they use everyday, and in which particular way”.
Choosing the theme and developling the product
Then the leading theme for the design is developed. This process
involves the designers but people who can carry the idea through
all the areas. They create and develop a theme or story, and then
need to communicate that theme to show how it affects the
design language, the selection of materials, the colours and
graphics, not just of the product but the packaging, advertising
etc.So in Nokia they aim to design an experience rather than a
product.

Testing
Finally the prototype is tested on the target group to assure for
example by checking if they choose the designed developed for
them from bunch of others. So in Nokia they design the
experience not a product. That’s why all the aspects of the
product i.e. how it’s packaged; what accessories are available;
the kind of environment it may be sold in; what services should
be targeted to the consumer of that product is also controlled to
create a coherent experience for the customer.
Supply-chain management
For Nokia, supply chain management is a very important
operational area. They perceive it as a significant competitive
advantage of their business .They require that all products and
services sold under the Nokia brand comply legally with human
rights and workplace practices throughout the value chain. The
efficiency of their supply-demand network helps them in
meeting the growing demand for their products. The close
cooperation with customers and suppliers is one of our core
development principles. Moreover it promotes diversity in the
supply chain (including companies owned by minorities, women
etc.) and strives to include suppliers from all over the world.
Nokia’s supply chain includes direct sourcing (material supply
for Nokia products, such as components, parts, packaging,
contract manufacturing, software development, and research and
development) and indirect sourcing (office equipment, services
etc.)

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