SEPT 2021 MASA : 2 JAM

KOD KURSUS : EPPD 3033

TAJUK KURSUS : KELAKUAN ORGANISASI

1
1.Which of the following statements about teams is false? 
A. A team consists of two or more people who work interdependently.
B. A team works over some time period to accomplish common goals related to some task-
oriented purpose.
C. Teams are a special type of group, where a group is just a collection of two or more
people.
D. The members of a team engage in small talk or in-depth conversations on a frequent basis.
E. Interactions among members within teams revolve around a deeper dependence on one
another than the interactions within groups.

 2.  When it comes to interactions, teams differ from groups in two important aspects: 
A. usage of technology for communication and a general task-related purpose.
B. orientation and a specific task-related purpose.
C. type of communication and a general task-related purpose.
D. deeper interdependence and a specific task-related purpose.
E. deeper independence and a general task-related purpose.

3. Identify the incorrect statement about teams in today's organizations. 

A. The use of teams in today's organizations is widespread.
B. Researchers suggest that up to 50 percent of all employees in the United States work in a
team as part of their job.
C. The use of teams was limited to pioneers such as Procter & Gamble in the 1960s.
D. National surveys indicate that teams are used in a majority of large organizations in the
United States, but not in small organizations.
E. Teams are currently used in all types of industries to accomplish all the types of work
necessary to make organizations run effectively.

4. Which of the following statements about team characteristics is false? 

A. Team characteristics include the task, unit, and member qualities.
B. Team characteristic provide a means of categorizing and examining teams.
C. Without team characteristics, the team invariably does not reach its goals.
D. Team characteristics play an important role in determining what a team is capable of
achieving.
E. Team characteristics combine to make some teams more diverse than others.

5. What is the purpose of work teams? 

A. To achieve managerial tasks
B. To produce goods or provide services
C. To help the organization achieve its long-term goals
D. To take on "one-time" tasks that are generally complex
E. To provide recommendations to managers about important issues

6. Which of the following is not a type of team? 

A. Work team
B. Management team
C. Parallel team
D. Action team
E. Synchronized team

2
7. Which of the following is not true about work teams? 
A. Production teams and maintenance teams are examples of work teams
B. They require a full-time commitment from members
C. Work teams vary with respect to the autonomy members have in defining their roles
D. They are relatively permanent
E. They focus on achievement of managerial tasks

 8.While _____ teams focus on the accomplishment of core operational-level production and
service tasks, _____ teams focus on integrating the activities of subunits across business
functions. 
A. management; work
B. action; work
C. parallel; project
D. project; work
E. work; management

9. In what way are management teams similar to work teams? 

A. They require a lot of input from members with different types of training and expertise.
B. They participate in managerial-level tasks that affect the entire organization.
C. They require only part-time commitment from members.
D. They focus on the accomplishment of core operational-level production and service tasks.
E. They are designed to be relatively permanent.

 10. Which type of teams at ABC International would be responsible for coordinating the
activities of ABC's subunits to help ABC achieve its long-term goals? 
A. Work teams
B. Management teams
C. Parallel teams
D. Action teams
E. Project teams

11. The different types of activities and interactions that occur within teams that contribute to
their ultimate end goals refers to team: 
A. characteristics.
B. process.
C. composition.
D. interdependence.
E. ability.

12. When you get from teams "more than the sum of their parts," the teams seem to benefit
from: 
A. process gain.
B. staff validity.
C. team informity.
D. team commitment.
E. teamwork KSAs.

 13.  Process gain is synonymous with: 

A. motivation.
B. groupthink.

3
C. synergy.
D. scout activities.
E. teamwork KSAs.

14. When a soccer team composed of elite "all stars" fails to win games, it can be due to: 
A. process gain.
B. staff validity.
C. hierarchical sensitivity.
D. process loss.
E. boundary spanning.

15. Coordination losses are often driven by: 

A. process gain.
B. staff validity.
C. hierarchical sensitivity.
D. scout activity.
E. production blocking.

16. Two factors that directly contribute to process losses are: 

A. coordination loss and motivational loss.
B. staff loss and scout loss.
C. hierarchical sensitivity loss and scout activity loss.
D. staff validity loss and hierarchical sensitivity loss.
E. productivity loss and staff loss.

17.Josh, George, Megan, and Kristin are team members in an Organizational Behavior class.
As a team, they are responsible for conducting a case analysis and presenting the results to
the class. Josh and Kristin have worked very hard. However, George and Megan did not work
as hard as they could have, nor did they do what was necessary for the team to complete the
project effectively. The loss in team productivity that occurred due to George and Megan
refers to: 
A. coordination loss.
B. scout loss.
C. hierarchical sensitivity loss.
D. staff validity loss.
E. motivational loss.
 
18. What occurs when members have to wait on one another before they can do their part of
the team task? 
A. Coordination loss
B. Process loss
C. Production blocking
D. Motivational loss
E. Social loafing 

4
19.) When members of a team exert less effort when working on team tasks than they would
if they worked alone on those same tasks, it refers to: 
A. groupthink.
B. social loafing.
C. hierarchical sensitivity.
D. staff validity loss.
E. transition process.

20. An organizational behavior class requires completion of individual assignments and a

team project. Josh, George, Megan, and Kristin are members of one team in this class. The
team project involves a written case analysis and a presentation of the results to the class, and
members of the team will receive the same grade for this work. Josh and Kristin worked
extremely hard on the team project. George and Megan believed that the team would receive
a good grade because of Josh and Kristin's work, and so rather than working hard on the team
project, they put all their effort in their individual assignments. George and Megan engaged
in: 
A. groupthink.
B. staff validity loss.
C. hierarchical sensitivity.
D. social loafing.
E. transition loss.

21. Which of the following refers to the use of power and influence to direct the activities of
followers toward goal achievement? 
A. Pressure
B. Substitutability
C. Ingratiation
D. Leadership
E. Sustainability
 
22. _____ can be defined as the ability to influence the behavior of others and to resist
unwanted influence in return. 
A. Pressure
B. Power
C. Ingratiation
D. Leadership
E. Substitutability
 

5
23. Major types of power can be grouped along two dimensions: 
A. internal and external.
B. personal and professional.
C. organizational and personal.
D. professional and organizational.
E. upward and downward.

 24. Organizational powers include: 

A. legitimate, expert, and referent.
B. reward, expert, and referent.
C. coercive, reward, and expert.
D. reward, expert, and legitimate.
E. coercive, legitimate, and reward.

 
25. Personal powers include: 
A. expert and referent.
B. reward and expert.
C. coercive and reward.
D. reward and legitimate.
E. coercive and legitimate.

 26.  _____ power is derived from a position of authority inside the organization. 

A. Legitimate
B. Reward
C. Coercive
D. Expert
E. Referent

27. Which power is sometimes referred to as "formal authority?" 

A. Coercive
B. Reward
C. Legitimate
D. Referent
E. Expert

 28.  Susan Summerville is a department manager at Marigold, Inc. Her title and position
gives Susan which of the following powers? 
A. Expert
B. Reward
C. Coercive
D. Referent
E. Legitimate
 

6
29. Mary Jane, manager at Kids Clothing, asked three of her employees to stay after they
closed for the day to re-do the window display and rearrange the entire floor set-up for new
merchandise. Mary Jane is exercising which of the following powers? 
A. Reward
B. Legitimate
C. Coercive
D. Referent
E. Expert

30. All the options below are true about legitimate power except: 
A. people with legitimate power have some title.
B. those with legitimate power have the understood right to ask others to do things that are
considered within the scope of their authority.
C. the higher up in an organization a person is the more legitimate power he or she generally
possesses.
D. people with legitimate power have a desire to identify and be associated with a specific
individual.
E. it can be a very weak form of power if it used inefficiently.

31. During which phase of the leader-member exchange theory does a manager describe role
expectations to an employee, with the employee attempting to fulfill those expectations with
his/her job behaviors? 
A. Role taking
B. Role selling
C. Participating
D. Role making
E. Readiness role
 
32.  All of the following are objective evaluations of unit performance that leaders can be
judged by except: 
A. profit margins.
B. attitude.
C. market share.
D. returns on investment.
E. quality.

33. (p. 483) Some approaches to judging leader effectiveness center more on followers,

including indices such as all of the following except: 
A. retention of talented employees.
B. absenteeism.
C. costs in relation to budgeted expenditures.
D. requests for transfer.
E. grievances filed.

7
 34. ) During the _____ phase of the leader-member exchange theory, the employees' own
expectations for the dyad get mixed in with those of the leader. 
A. role taking
B. role selling
C. participating
D. role making
E. readiness role

35. Two general types of leader-member dyads, according to the leader-member exchange

theory, are: 
A. role taking and role selling.
B. high-quality exchange and low-quality exchange.
C. intrinsic and extrinsic.
D. role making and role selling.
E. participating and observing.

36.  In the leader-member exchange theory, the _____ dyad is marked by the frequent
exchange of information, influence, latitude, support, and attention. 
A. role taking
B. low-quality exchange
C. intrinsic
D. high-quality exchange
E. extrinsic

37.  In the leader-member exchange theory, the low-quality exchange dyad forms the
leader's: 
A. out-group.
B. emergence.
C. in-group.
D. readiness.
E. time-driven style.

38. The degree to which the leader's actions result in the achievement of the unit's goals, the
continued commitment of the unit's employees, and the development of mutual trust, respect,
and obligation in leader-member dyads refers to: 
A. out-group readiness.
B. leader effectiveness.
C. in-group readiness.
D. life cycle theory of leadership.
E. management-by exception.

39. Which theories of leadership suggested that leaders are born, not made? 
A. Leader-member exchange theories
B. Ohio State Studies of Leadership
C. Transformational theories of leadership
D. Life cycle theory of leadership
E. Great person theories of leadership

8
40. According to research, traits are more predictive of: 
A. leader-member exchange.
B. leader effectiveness.
C. leader emergence.
D. leadership life cycle.
E. leadership performance.

41. Which of the following consists of anecdotes, accounts, legends, and myths that are
passed down from cohort to cohort within an organization? 
A. Rituals
B. Stories
C. Values
D. Language
E. Symbols

42. The daily or weekly planned routines that occur in an organization are called: 
A. rituals.
B. stories.
C. values.
D. language.
E. symbols.

 43. At National Mission, Inc., managers start every week with a two-hour meeting focusing
on goals for that week and open communication between team members in their department
and ways to achieve the goals. This routine describes which of the following? 
A. A ritual
B. A story
C. The company's values
D. The company's language
E. A symbol

44. Formal events generally performed in front of an audience of organizational members

are: 
A. rituals.
B. stories.
C. ceremonies.
D. language.
E. symbols.

45. Which of the following are the beliefs, philosophies, and norms that a company explicitly
states? 
A. Rituals
B. Stories
C. Ceremonies
D. Espoused values

9
46. The published mission statement at Disney is an example of which of the following? 
A. Espoused values
B. Stories
C. Basic underlying assumptions
D. Rituals

 47. ABC International recently published its vision statement. This is an example of: 
A. observable artifacts.
B. stories.
C. basic underlying assumptions.
D. rituals.
E. espoused values.
 
48. _____ are taken-for-granted beliefs and philosophies that are so ingrained that employees
simply act on them rather than questioning the validity of their behavior in a given situation. 
A. Espoused values
B. Stories
C. Basic underlying assumptions
D. Rituals
E. Observable artifacts

 49. All of the following are true about basic underlying assumptions except: 
A. they represent the deepest and least observable part of a culture and may not be
consciously apparent, even to organizational veterans.
B. they are the aspects of an organizational culture that are the most long-lasting.
C. they are the daily or weekly planned routines that occur in an organization.
D. they are difficult-to-change aspects of an organizational culture.
E. they are taken for- granted beliefs and philosophies that are so ingrained that employees
simply act on them rather than questioning the validity of their behavior in a given situation.

 
50. Which of the following represent the deepest and least observable part of a culture? 
A. Espoused values
B. Stories
C. Basic underlying assumptions
D. Rituals
E. Observable artifacts

10