KUALA LUMPUR

SMART CITY MASTER PLAN

2021 – 2025

EXECUTIVE BRIEF

DEWAN BANDARAYA KUALA LUMPUR

Menara DBKL 1, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.
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SMART KUALA LUMPUR
BY SMART CITIZENS
“Kuala Lumpur is beginning to and will continue to
integrate technological solutions into local operations, from
transportation to communications and other areas. The
mechanisms of these systems are not always observable
to the communities. Still, as technologies' integration
becomes more visible in our lives, we could begin to see
significant and tangible changes in Kuala Lumpur.”
Datuk Nor Hisham Ahmad Dahlan, Mayor of Kuala Lumpur 2018-2020

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 The rapid urbanisation that has taken place in the last

THE CHALLENGES decades has resulted in various urban issues such as

congestion and pollution. With the integration of technologies,
we now have an opportunity to re-engage how cities are

OF URBAN planned, designed, financed, developed, and governed.

Society has a big responsibility in addressing future needs,

DEVELOPMENT advancing towards greater social cohesion, breaking down

social divides, promoting participatory and inclusive local
governance, and fostering sustainable development.
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THE CHALLENGES
OF URBANISATION
Rapid urbanisation has had consequences for the distribution of population and enormous demands on land, water, housing, transport,
and employment. Such geographical concentrations of people, growing rapidly, have presented challenges of both numbers and quality
in ensuring an adequate housing supply, solving urban congestion, and protecting the environment at the local and national policy
levels.

NATIONAL CONTEXT KUALA LUMPUR

CONTEXT
The National Smart City Framework will be the point of Kuala Lumpur Smart City Master Plan 2021 – 2025 is a
reference for DBKL to take progressive steps to upgrade giant leap forward towards transforming KL into a
connectivity, infrastructure, and communication renowned and an exemplary urban centre of the future.
effectiveness with the people, businesses and KLSCMP2025 shares the Smart City aspirations with
communities, thus improving the quality of life of Kuala Pelan Strategik DBKL 2021 – 2030 and Pelan Struktur
Lumpur’s dwellers. Kuala Lumpur 2040 (PSKL 2040) to address the capital's
rapid urbanisation challenges.

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SIGNIFICANCE OF
SMART CITY The variety of views about what a Smart City is has resulted in broad definitions
with no focus on specific technologies or sectors. Kuala Lumpur’s approach to
Smart City is people focused. Kuala Lumpur commits to using information and
communication technology to enhance its liveability, workability and
1. To Address
sustainability.
Urban Challenges
Arising from Rapid

KUALA LUMPUR
Urbanisation

2. To Meet National

DEFINITION OF
and Global Agenda
YOUR TITLE
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3. To Adopt New
Global Development
Trends SMART CITY
4. To Promote
Digital Economy In Kuala Lumpur, Smart City is defined as the concerted
5. To Position
urban management approach that places people at the
Kuala Lumpur to be centre of its initiatives and will apply various technologies
on Par with other
Cities Globally to enhance and improve its citizens’ lives.

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WHERE WE ARE NOW
Kuala Lumpur Smart City Master Plan 2021 - 2025 is
a cornerstone for advancing Kuala Lumpur's global
reputation as one of the most thriving, liveable, and
sustainable cities. It provides a platform to enhance
the city's unique places and environment, foster its
innovation ecosystem, celebrate its rich cultural 67 / 100 35 / 60
diversity, and strengthen sense of community and Arcadis Sustainable Cities Index The Economist Safe City Index 2019
belongingness. 2018 Security – Digital / Health /
Social / Environmental / Economic Infrastructure / Personal

These are the top global Smart City

94 / 500 70 / 102 indexes that Kuala Lumpur are being
EasyPark Smart Cities Index 2019 IMD Smart City Index 2019
benchmarked against.
Transport & Mobility / Sustainability / Health / Safety / Mobility / Activities / These city rankings embody the growing
Governance / Innovation Economy / Opportunities / Governance global demand for urban metrics, city
Digitalisation / Living Standard performance measurement, and
internationally oriented comparisons.

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LEARNING FROM TOP
Kuala Lumpur strives to learn from the top smart cities of
the world. In the course of developing this Master Plan, we
have evaluated selected Smart Cities for comparison and
benchmarking. The criteria for selecting these cities is
WORLD SMART CITIES based on their focus of implementing smart solutions that
improve the wellbeing of its people and communities.

New York

Amsterdam

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MASTER PLAN DEVELOPMENT
APPROACH

This Master Plan is manifested on the works

done by applying the three-phased Gap
Analysis approach with a significant focus
on co-creation to align with the definition of
Kuala Lumpur Smart City, which is people
centric.

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OBJECTIVES & OUTCOMES

There are three components of the Gap Analysis which will

become the basis of the Master Plan development.
The Smart City Master Plan is structured around four
outcomes. While each outcome focuses on a specific domain,
the success of the city’s smart transformation is dependent on
a holistic approach, whereby the four outcomes seamlessly
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integrate and support each other.
VISION

KUALA LUMPUR,
A CITY FOR ALL
A Smart City that places people at the center of its initiatives,
harnessing technology and data to enhance and improve its
citizens’ lives.

MISSION
To Endeavour becoming a Smart City that is Safe and Secure, Clean
and Green, Efficient and Sustainable.

TAGLINE
Smart Kuala Lumpur by Smart Citizens 10
KUALA LUMPUR SMART
CITY FRAMEWORK
The Smart City Strategic Framework is structured around
seven outcomes. While each result focuses on a specific
component, the success of the city's smart transformation is
dependent on a holistic approach, whereby the seven
outcomes seamlessly integrate and support each other.

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GUIDING PRINCIPLES

A set of five principles has been

collaboratively developed to underpin
Kuala Lumpur Smart City implementation.
These principles will help us to navigate
the rapidly evolving urban landscape,
address complex challenges and ensure
the design, development and deployment
of our smart future is grounded in our true
intent.

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GUIDELINES AND REFERENCES

The Kuala Lumpur Smart City Master

Plan 2021 – 2025 has also referred to
these publications to enhance its
comprehensiveness and inclusivity in
its planning of Smart City.

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 Living
• Price of Smart Homes Government
• Affordable homes • Information and data sharing in and between

KEY URBAN
• Prevention of crime government agencies
• Monitoring systems • Public information sharing from government
• Illegal immigrants • Coordination between departments and

CHALLENGES
• Quality of life and public facilities agencies
• Demand for healthcare services • Participation from public and other external
stakeholders
Environment • Quality of e-government services
• Management of solid waste • Data integrity
• Air pollution
• Water pollution Mobility
Smart City initiatives are widely used to address
• Carbon footprint • Traffic congestion
urban challenges resulting from rapid • Illegal structures by factories and businesses • Volume of traffic into city
urbanisation. Here are the urban challenges for • Traffic congestion • Rail ridership and private vehicle ownership
Kuala Lumpur. • Landslide • Accessibility/interconnection between public
• Flood transport
• Availability of green areas • First and last mile connectivity and
Economy
• Disaster warning systems accessibility
• Readiness to transition into high value-added
• Consumption of non-renewable energy • Public transport coverage
industries
• Management of non-revenue water • Service quality and facility provision in public
• Development of innovative businesses and
• Awareness of recycling transportation
enterprises
• Enforcement for traffic violation
• Implementation of e-wallet in businesses
• Productivity in economy People
• Creation of high value-added jobs • Skilled manpower and talent pool Digital Infrastructure
• Space for hawkers • Adaptability to emerging technologies • Indoor and outdoor network coverage
• Illegal businesses • e-Commerce knowledge • Fibre optic readiness
• Harmonious integration and community • Internet speed and connectivity
empowerment • Functionality of ITIS
• Gender friendly environment and inclusivity • Integration between various systems
of vulnerable groups • Cybersecurity
• Moral intelligence and social integrity
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STRATEGIES & INITIATIVES
The analyses performed
on the current state
(including on current
initiatives that have been
confirmed, developed or
deployed by DBKL)
against future state
scenarios during the
development of the
Kuala Lumpur Smart
City Master Plan 2021 –
2025 produced insights
for DBKL to embark on
new strategies and
initiatives to minimise or
close the gaps to
achieve its Smart City
vision.

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STRATEGIES & INITIATIVES
Kuala Lumpur has confirmed, developed or deployed over 350 initiatives prior to or during the development of this Master
Plan. The initiatives below are proposed to further enhance Kuala Lumpur’s vision to become a City for All. KLSCMP2025 has
listed 28 proposed initiatives.
Smart Smart Smart Digital
Smart Economy Smart Living Smart People Smart Mobility
Environment Government Infrastructure
1. Kolabora-C 1. Smart Home 1. Smart Waste 1. KL Digital 1. My Opinion 1. Smart Traffic 1. KL City Data
2. Tourism Ready for Management Community (Co-Creation Management Analytics
Destination: People 2. Smart 2. DBKL e- Platform) Programme
Experience 2. Safe City Pollution Library 2. KLCARES
Through 3. Enhanced Control 3. Duta e- App/iSPAAA
Technology Bodycam for 3. Smart Commerce Enhancement
3. Kuala Lumpur Enforcement Disaster 3. Improve KL
Tourism Officers Prediction & City-Wide
Product Resilience Collaboration
Online Store 4. Climate Action 4. KLUO – Urban
4. e-Channel Plan Observatory
5. Smart 5. Collaboration
Renewable with Telcos
Energy 6. Cashless
6. Smart Energy Society
Street 7. Smart KL
7. Smart Green Division
Building
8. Enhanced
Tree Inventory
Management
9. Smart
Landscape 16
Management
STRATEGIES & INITIATIVES
TERM DEVELOPMENT INITIATION DEPLOYMENT INITIATIVES

Phase 1 3 - 6 Month Q1 2021 Q3 2021 1. Kolabora-C

Short-Term Initiatives 2. Digital Community
3. E-Library
4. My Opinion
5. KLCARES / iSPAAA

Phase 2 6 - 12 Month Q4 2021 Q1 2023 1. Tourism Destination

Medium-Term Initiatives 2. Tourism Product Online Store
3. e-Channel
4. Smart Home Ready
5. Smart Waste Management
6. Smart Pollution Control
7. Smart Disaster Prediction & Resilience
8. Climate Action Plan
9. Smart Renewable Energy
10. Smart Energy Street
11. Smart Green Building
12. Duta e-Commerce
13. City-Wide Collaboration
14. KLUO
15. Smart City Division
16. Smart Traffic Management
17. City Data Analytics

Phase 3 12 - 18 Month Q2 2023 Q4 2024 1. Safe City

Long – Term Initiatives 2. Enhanced Bodycam
3. Collaboration With Telcos
4. Cashless Society
5. Enhanced Tree Inventory Management

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IMPLEMENTATION ROADMAP

M2

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COMMUNICATION
ACTION PLAN
There is a need to have a coordinated approach for the
Kuala Lumpur Smart City Master Plan's internal and
external communication. To ensure that the Kuala
Lumpur Smart City Master Plan is delivered successfully,
a new DBKL Smart City Unit is proposed. DBKL Smart
City Unit will be responsible for ensuring Kuala Lumpur
Smart City Master Plan is delivered and implemented
through active communication, monitoring, advisory, and
reporting. M2

Activities:

1. Coordination of communication activities

2. Media/press releases
3. KL Smart City website
4. Project profile on social networks
5. A blog dedicated to the project
6. Smart City project dashboard

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 Bahagian Perancangan Mampan
Jabatan Perancangan Bandaraya
DEWAN BANDARAYA KUALA LUMPUR
Menara DBKL 1, Jalan Raja Laut, 50350 Kuala Lumpur, Malaysia.
w w w . d b k l . g o v . m y

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