Citizen Manual FOR National Cybercrime Reporting Portal: Ministry of Home Affairs

CITIZEN MANUAL
USER MANUAL FOR NATIONAL CYBERCRIME REPORTING PORTAL
FOR
NATIONAL CYBERCRIME REPORTING
PORTAL
MINISTRY OF HOME AFFAIRS
INDIAN CYBERCRIME COORDINATION CENTRE (I4C)
MINISTRY OF HOME AFFAIRS

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USER MANUAL FOR REPORTING

CYBER CRIMES (except Child
Pornography, Rape/Gang Rape
and Obscene Content related
Cybercrimes)
Ministry of Home Affairs
Document Information
Owner Ministry of Home Affairs, Government of India
Document Status Final
Date Effective 30 Aug 2019
Disclaimer
As per Article 246 of the Constitution of India, Public and Police order is the responsibility of the
State. Due to transnational and borderless nature of cybercrimes, this Portal has been developed
for facilitating public to report cybercrime complaints online.
All the reported complaints are dealt by respective State/UT police authorities based on the
information provided by the complainant for necessary action. This portal has been designed to
report complaints related to cybercrimes and should not be treated as an FIR. State /UT authorities
are responsible for appropriate action on the complaints reported on the portal. Complainants are
advised to take care of the accuracy of information provided by them on the portal.
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ABBREVIATIONS
OTP One Time Password

2FA Two factor Authentication
EML Electronic Mail
BTC Bitcoin
TAU National Cybercrime Threat Analytics Unit
NCFL National Cybercrime Forensic Laboratory
NCTC National Cybercrime Training Centre
NCR&IC National Cyber Research and Innovation Centre
JPG/JPEG Joint Photographic Experts Group
AVI Audio Video Interleave
MP4 MPEG-4 AVC (Advanced Video Coding)
FLV Flash Video
MPEG Moving Picture Experts Group
AMR Adaptive Multi-Rate
DVI Digital Video Interactive
PDF Portable Document Format
PNG Portable Network Graphics
WMV Windows Media Video
3GP 3GPP file format
Doc Document
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1. BACKGROUND 5
2. INTRODUCTION 5
W ORKING OF THE PORTAL 5
PURPOSE 6
3. REPORT OTHER CYBERCRIME FLOWCHART 7

4. HOW TO REPORT A COMPLAINT 8
STEP 1: NAVIGATE TO REPORT OTHER CYBER CRIME SECTION 8
STEP 2: LOGIN FOR REPORTING A COMPLAINT 9
STEP 3: SELECT CATEGORY AND SUB-CATEGORY OF COMPLAINT 9
STEP 4: PROVIDE INCIDENT DETAILS 10
STEP 5: PROVIDE SUSPECT DETAILS 11
STEP 6: PROVIDE COMPLAINANT DETAILS 12
STEP 7: PREVIEW & SUBMIT 14
STEP 8: GENERATE PDF OF REPORTED COMPLAINT 14
5. INFORMATION REQUIRED FOR REPORTING OF CYBERCRIME COMPLAINTS-

CATEGORIES/SUB-CATEGORIES 16
5.1 REPORT ONLINE AND SOCIAL MEDIA RELATED CRIME 16
5.1.1Cyber Bullying/Stalking/Sexting ........................................................................................... 16
5.1.2 E-Mail Phishing .......................................................................................................................19
5.1.3 Email Hacking ........................................................................................................................ 20
5.1.4 Fake/Impersonating Profile ................................................................................................... 21
5.1.5 Impersonating Email ............................................................................................................. 22
5.1.6 Online Job Fraud ................................................................................................................... 24
5.1.7 Online Matrimonial Fraud ......................................................................................................25
5.1.8 Profile Hacking ........................................................................................................................ 27
5.1.9 Provocative Speech .............................................................................................................. 28
5.1.10 Intimidating Email ................................................................................................................. 30
5.2 REPORT ONLINE FINANCIAL FRAUD 31
5.2.1 Business Frauds/Email Takeover ........................................................................................32
5.2.2 Debit/Credit Card Fraud/SIM Swap Fraud ..........................................................................34
5.2.3 E-Wallet Related Fraud .......................................................................................................... 36
5.2.4 Fraud Call/Vishing .................................................................................................................. 38
5.2.5 Internet banking Related Fraud ........................................................................................... 40
5.3 REPORT RANSOMWARE 42
5.3.1 Ransomware ........................................................................................................................... 42
5.4 REPORT HACKING 44
5.4.1 Unauthorized Access/Data Breach ..................................................................................... 44
5.4.2 Website Related/Defacement............................................................................................... 46
5.5 REPORT CRYPTOCURRENCY CRIME 47
5.5.1 Cryptocurrency Related Fraud ............................................................................................. 47
5.6 REPORT ONLINE TRAFFICKING 49
5.6.1 Online Trafficking .................................................................................................................. 49
5.7 REPORT ONLINE GAMBLING 50
5.7.1 Online Gambling .....................................................................................................................50
5.8 REPORT ANY OTHER CYBER CRIME 52
6. TRACK COMPLAINT STATUS 54

7. ADDITONAL FEATURES 55
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7.1 RECOVER YOUR USERNAME 55

7.2 UPDATE MOBILE NUMBER 55
7.3 CASE W ITHDRAWAL 56
ANNEXURE A: TYPES OF VARIOUS CYBERCRIMES WHICH CAN BE REPORTED BY THE CITIZENS 56
ANNEXURE B: HELP 57
ANNEXURE C: SAMPLE OF EVIDENCES 75
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1. Background
Ministry of Home Affairs, Government of India has set up ‘Indian Cyber Crime Coordination Centre
(I4C)’ to deal with cybercrimes in a coordinated and comprehensive manner. Following are seven
components of the centre:
1. National Cybercrime Threat Analytics Unit (TAU)

2. National Cybercrime Forensic Laboratory (NCFL)
3. National Cybercrime Training Centre (NCTC)
4. Cybercrime Ecosystem Management
5. Platform for Joint Cybercrime Investigation Team
6. National Cybercrime Reporting Portal
7. National Cyber Research and Innovation Centre (NCR&IC)
One of the components of I4C is operationalisation of National Cybercrime Reporting Portal to deal
with all types of cybercrimes. The earlier Cybercrime Reporting Portal www.cybercrime.gov.in was
for filing of cybercrime complaints pertaining to Child Pornography (CP)/ Rape Gang Rape (RGR)/
Obscene Content only, however, the National Cybercrime Reporting Portal facilitates filing of all
types of cybercrimes with special focus on the cybercrime against women and children.
2. Introduction
Working of the Portal
i. This portal facilitates a person to report any kind of cybercrime under various available
category and sub-category, including cybercrimes affecting women and children. List of the
categories and subcategories is provided on Annexure ‘A’
ii. There is a dedicated section ‘Learn about Cybercrime’ on the home page of
cybercrime.gov.in portal under which you can find out description of various type of
cybercrime that can be reported through this portal
iii. Assignment of a reported complaint to a State/UT is done on the basis of the address of
the complainant.
iv. For future tracking of the complaint, the complainant will receive a complaint ID on the
registered mobile number and e-mail address. This complaint ID is not an FIR number but
is a confirmation of registration of complaint on the portal.
v. The jurisdictional State/UT law enforcement agency will also send the update of action
taken on the registered mobile number and e-mail ID.
vi. In case complainant is not satisfied with the action taken by the State/UT law enforcement
agency he/she can reach out to grievance officers of the concerned State/UT.
vii. The complainant can track status of his/her reported complaint by logging into the account
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Purpose
 The purpose of this citizen manual document is to describe the functionalities and workflow
that is provided to citizens on the cybercrime portal for reporting other cybercrimes
(excluding Child Pornography, Rape/Gang Rape and Obscene Content related
Cybercrimes) complaints.
 In addition to the information contained herein, further guidance can be found in the Help
and Sample of evidences in Annexure 'B' and Annexure 'C'
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3. Report Other Cybercrime Flowchart
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4. HOW TO REPORT A COMPLAINT
Type the URL https://www.cybercrime.gov.in in the Web browser
Step 1: Navigate to Report Other Cyber Crime section
Select Report Other Cyber Crime,if you want to report an online cybercrime such as Online and
Social Media Related Crime, online financial frauds, hacking, cryptocurrency crime, online job
fraud, online matrimonial fraud, and other cyber crimes. Following are the steps to report a cyber
crime complaint:
I. Click on “File a complaint”
II. Read the message carefully in the window and check on the “I Accept” checkbox.
III. Under Report Other Cyber Crime, click on “Report Other Cyber Crime”. Also
accessed from “HOME” page :
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Step 2: Login for reporting a complaint
You will need to register yourself using your mobile number. You will receive a One Time Password
(OTP) that will be used to verify your phone number. The OTP is valid for 30 minutes. Once you
successfully register your mobile number on the portal, you will be able to report the compliant.
You required to fill the following details (mandatory) to login into the portal to report your complaint.
i. Enter your name in “User Name” field (mandatory)

ii. Enter your Mobile Number (mandatory)
iii. Click on Get OTP
iv. Enter the OTP (received on mobile number) (mandatory)
v. Enter the security answer for authentication in the field provided
vi. Click on Submit button
Step 3: Select category and sub-category of Complaint
From this portal, complainants can report online cyber crime complaints. For each category and
sub-category detailed steps are mentioned below.
Under Incident details tab, select the category of complaints.
a. Select “Category of complaint” (Mandatory) from the drop-down (following Eight options
are availabe in drop-down) :
1. Online and Social Media Related Crime

2. Online Financial Fraud
3. Ransomware
4. Hacking
5. Cryptocurrency Related Crime
6. Online Trafficking
7. Online Gambling
8. Any Other Cyber Crime
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b. Similarly, select the “Sub-Category of Crime” (Mandatory) from the drop-down for
the respective cybercrime category.
Step 4: Provide Incident Details
Fill the following details about the complaint/incident details
i. Select approximate “Date and Time” of incident (Mandatory)

ii. Give “Reason for delay in reporting”
iii. Select the “Where did the incident occur?”- Select from the dropdown the source of
evidence like social media platform (Facebook, twitter, Instagram etc.), messaging platform
(WhatsApp, hike etc.), e-mail, website, URL or other (Mandatory)
iv. Enter email Id (Mandatory) if select other no mail ID required
(Note: For help on uploading evidence refer AnnexureB Help,Section 10)
v. Upload evidence if any (Maximum allowable limit is 5 MB). (Mandatory)
vi. Provide any additional information about the incident (which you think can be included in
the complaint and could help in investigation). (Mandatory)
vii. Click on Save and Next to proceed
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Step 5: Provide Suspect Details
Share the suspect details if suspect is known.

a. Enter “Suspect Details” to help in investigation
i. Enter “Suspect Name” (If there is more than one suspect than click on Add More)
ii. Select ID – Provide suspect’s identity id e.g. (Driving License, Email, Gov. Issued Card,
Mobile Number, PAN Card, Voter Card and Other) then click Add and subsequently add
the selected details.
iii. Please upload any photograph of suspect.
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b. You may share the suspect’s address for correspondence if known (Click on Yes and fill the
below details)
i. Type house no., street name, colony, village/town/city, tehsil details

ii. Select “Country”
iii. Select “State”
iv. Select “District”
v. Select “Police Station”
vi. Enter “Pin code” number
vii. Click Save & Next
Step 6: Provide Complainant Details
Click on “Complainant Details” tab to provide the details of complainants
a. Fill the complainant details
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i. Select the “Gender” & Enter “DOB”.

ii. Enter the “Father/Mother/Spouse Name” details (Mandatory)
iii. Select “Relationship with the victim”
iv. Provide your email id if any, for further communication during the investigation
v. “Upload victim National ID (voter ID/ PAN card/ Driving License or any Govt. issued card)”
- (Mandatory)
b. Provide the complainant’s address for correspondence
i. Select Your “Nationality”

ii. Type House no., Street Name, Colony, Tehsil details
iii. Type Village/Town/City
iv. Select “Country” (By default India)
v. Select “State” – (Mandatory)
vi. Select “District” - (Mandatory)
vii. Select “Police Station”
viii. Enter “tehsil”
ix. Enter “Pin code” number
x. Click Save & Preview
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Step 7: Preview & Submit
Click on “Preview & Submit” tab to review the information you provided before submission of the
complaint
a. Click “Reset”, if you want to edit the filled information, or
b. Check “I Agree” Button
c. Click “Confirm & Submit” to submit the complaint
On submission of the complaint, a complaint submission confirmation message with ‘Complaint ID’
will be displayed on the portal
You will also receive a message and e-mail on the registered mobile number and e-mail ID once
the complaint is successfully submitted on the portal.
Step 8: Generate PDF of reported complaint
If you want to download the complaint, click on the “Download PDF” option, details of the complaint
reported gets downloaded in PDF format, which could be used for further reference.
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Following are the sample of downloaded complaint
Snapshot: Sample of downloaded complaint

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5. INFORMATION REQUIRED FOR REPORTING OF CYBERCRIME

COMPLAINTS- CATEGORIES/SUB-CATEGORIES
5.1 Report Online and Social Media Related Crime
To report cybercrimes related to social media, Go to homepage, Click on File a Complaint Read
and Accept the Acknowledgement Select Report Other Cyber Cime  Login
After login, under the “Incident Details” tab, complainant need to provide the following details:
1. Select the “Category of complaint” (Mandatory) from the drop-down “Online and Social
Media Related Crime”
2. Select the “Sub-category of complaint” (Mandatory) from the drop-down (multiple

options are availabe in drop-down), select one – 1. Cyber Bullying/Stalking/Sexting, 2.
E-Mail Phishing, 3. E-mail Hacking, 4. Fake/Impersonating Profile, 5. Impersonating
Email, 6. Online Job Fraud, 7. Online Matrimonial Fraud, 8. Profile Hacking, 9.
Provocative Speech, 10. Intimidating Email.
5.1.1Cyber Bullying/Stalking/Sexting
Under this sub-category you can report cyber stalking incidents in which attacker uses the internet
and other electronic devices to persistently harass the victim. Also, bullying incidents committed
using online communication medium like e-mail, social media, SMS, messengers, forums etc., to
harass, threaten, embarrass, and humiliate the victim can also be reported. The complainant can
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also report any incidence related to sending or receiving of offending sexual words, pictures, or
videos via technology, typically a mobile phone.
5.1.1.1 To report a complaint under this sub-category, you may keep following information
ready before registering your complaint:
i. If you have received cyberbullying/stalking related SMS:
a. Take screenshot/s of some SMS, showing the content for upload as evidence
b. Provide the details of date/time when such SMS have been received for filling in the
incident description field
ii. If you have received cyberbullying/stalking related emails:
a. Save some emails as pdf or .eml files or keep scan of some email prints to be
uploaded as evidence
b. If emails have attachments, then keep attachments ready for upload as evidence
iii. If you are being stalked/bullied on messenger such as WhatsApp, Hike etc.:
a. Take screen shot of some chats showing the senders number as well as content for
upload as evidence
b. Export such chat to your email (if you have) and save it as .pdf/.eml or take scan of
printout of such chat for upload as evidence
iv. If you are being bullied/stalked on social media platform/forums/blogs, such as YouTube,
Facebook etc.
a. Note down the URL (website address) where such content is seen
b. Save the page showing abusive content or screenshot as a file for uploading as
evidence
Note1: In all above cases, you must preserve the original evidence i.e. do not delete SMSs, emails,
messenger chat, website URL etc. as these could be needed by law enforcement agency as
evidence for prosecuting the offender.
Note2: For further details on above points you may refer to Annexure B, Section 8.1 and
Annexure C, Section 3.1
5.1.1.2 Complaint reporting

I. Select the “Category of complaint” (Mandatory) from the drop-down “Online and Social
II. Select the Sub-category of complaint (Mandatory) from the drop-down – “Cyber
Bullying/Stalking/Sexting”
III. Select approximate “Date and Time” of incident (Mandatory)
viii. Give “Reason for delay in reporting”
IV. Select the “Where did the incident occur?”- Select from the dropdown the source of
(WhatsApp, Hike etc.), e-mail, website, URL or other. (Mandatory)
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Select the “Where did the incident occur?” please give id related to incident
V. Upload evidence (Maximum allowable limit is 5 MB) as applicable. (refer to 5.1.1.1)

(Mandatory)
VI. Provide any additional information about the incident.(Mandatory)
VII. Click Save and Next to proceed
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To proceed with next stage of complaint reporting refer to Step 5 under How to Report A
Complaint
5.1.2 E-Mail Phishing

A fraudulent email message designed to be a legitimate person or organization and trick the
recipient to share personal information, such as passwords, bank account numbers. Email headers
contain a significant amount of information—like digital postmarks—that identify how the message
got from the sender to the recipient.
If you have received phishing email:
a. Save the received e-mails in pdf or .eml format or take the screenshot/s of the
received e-mail and the same needs to be uploaded on the portal as evidence
b. Note down/copy the full email headers details of phishing emails (the same is not
required if .email has been saved as .eml)
c. If the received e-mails had an attachment/s, then keep the attachment/s ready on
your desktop/ device for updating the same as an evidence on the portal
Note1: You must preserve the original evidence i.e. do not delete emails, email header, screenshot
attachments etc., as these could be needed by law enforcement agency as evidence for
prosecuting the offender.
Note2: For further details on above points you may refer to Annexure B, Section 8.1
5.1.2.2 Complaint Reporting

i. Select the Category of complaint(Mandatory) from the drop-down “Online and Social
ii. Select the Sub-category of complaint (Mandatory) from the drop-down – “Email Phishing”
ix. Select approximate “Date and Time” of incident (Mandatory)

x. Give “Reason for delay in reporting”
xi. Select the “Where did the incident occur?”- Select from the dropdown the source of
(WhatsApp, Hike etc.), e-mail, website, URL or other. (Mandatory)
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xii. Upload evidence (Maximum allowable limit is 5 MB) as applicable. (refer to 5.1.2.1)
(Mandatory)
VIII. Provide any additional information about the incident (which you think can be included in
xiii. Click on Save and Next to proceed

Complaint
5.1.3 Email Hacking

You can report if someone else compromised your Email account and or using it without your
permission. Sending you unsolicited/spam mails containing attachments that have malwares
embedded in them. Once such emails are opened and attachments activated the malware gets
discreetly downloaded and installed on your device. The malware could be a key logger that captures
and sends all the keyboard taps to the fraudsters, which includes your account passwords. The other
possible malwares could be ones that capture screenshot or read and transmit saved passwords.
Email accounts having 2-factor authentication (2FA) can also be got hacked when users share their
one-time password (OTP) with fraudsters after getting tricked by social engineering tools.
I. If you have received an email hacking related SMS:

a. Take the screen shot of the SMS (depicting the fraud content) and the same need
to be updated on the portal as evidence
b. Note the date and time when you have received the SMS and same need to be
updated in the Incident description field while you report your complaint on the portal
II. If you have received a fraudulent Email:
b. Note down/copy the full email Header details of phishing emails (the same is not
screenshots etc. as these could be needed by law enforcement agency as evidence for prosecuting
the offender.
Note2: For further details on above points you may refer to Annexure B Help, Section 9

i. Select the “Category of complaint” (Mandatory) from the drop-down “Online and Social
ii. Select the Sub-category of complaint (Mandatory) from the drop-down – “Email Hacking”
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iii. Select approximate “Date and Time” of incident (Mandatory)

iv. Give “Reason for delay in reporting”
v. Select the “Where did the incident occur?”- Select from the dropdown the source of
evidence like social media platform (Facebook, Twitter, Instagram etc.), messaging
platform (WhatsApp, Hike etc.), e-mail, website, URL or other. (Mandatory)
vi. Upload evidence (Maximum allowable limit is 5 MB) as applicable. (refer to 5.1.3.1)
(Mandatory)
IX. Provide any additional information about the incident (which you think can be included in

Complaint
5.1.4 Fake/Impersonating Profile
You can report an incident wherein a person created your fake profile in any platform and spreads
rumors and objectionable content on social media, instant messaging platforms etc. or tries to
cheat or defame you or others using fake profile.
5.1.4.1 To report a complaint, you may keep following information ready before registering
your complaint:
i. If you received or found fake/impersonating profile on internet messaging platform such as

WhatsApp, Hike etc.:
a. Take the screenshot of the profile depicting the fake/impersonating account number,
user ID, date and time for uploading the same as evidence on the portal
ii. If you received or found fake/impersonating profile on website/blogs or social media
platform/forums such as YouTube, Facebook, twitter etc.
a. Note down/ copy (to your device/ desktop) the URL or user ID where you have seen
such content
b. Take the screen shot of the page or save the page (as .pdf)showing fake profile on
your device/ desktop for uploading the same as an evidence on the portal
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Note1: In all above cases, you must preserve the original evidence i.e. do not delete the
messenger chats, screenshots, profile ID, URLs etc. as these could be needed by law enforcement
agency as evidence for prosecuting the offender.
Note2: For further details on above points you may refer to Annexure B and Annexure C Section
3.2

ii. Select the Sub-category of complaint (Mandatory) from the drop-down –
“Fake/Impersonating Profile”

(WhatsApp, Hike etc.), e-mail, website, URL or other . (Mandatory)
vi. Upload evidence (Maximum allowable limit is 5 MB) as applicable. (Refer to 5.1.5.1)
(Mandatory)
X. Provide any additional information about the incident (which you think can be included in

Complaint
5.1.5 Impersonating Email

You can report any incident or person who falsely claim to be someone which he/she is not through
a fake email profile on any platform and/or spreads rumors and objectionable content online, social
media, instant messaging platforms etc.
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your complaint:
If you have received an impersonating email:

b. Note down/ copy the full email Header details of phishing emails (the same is not
Note1: You must preserve the original evidence i.e. do not delete emails, attachments, screenshot
etc. as these could be needed by law enforcement agency as evidence for prosecuting the
offender.
3.3

I. Select the “Category of complaint” (Mandatory) from the drop-down “Online and Social
II. Select the Sub-category of complaint (Mandatory) from the drop-down – “Impersonating
Email”
III. Service Provider (Mandatory)
IV. Full Header of Email (Mandatory)
V. Select approximate “Date and Time” of incident (Mandatory)

VI. Give “Reason for delay in reporting”
VII. Select the “Where did the incident occur?”- Select from the dropdown the source of
platform (WhatsApp, Hike etc.), e-mail, website, URL or other. (Mandatory)
VIII. Upload evidence (Maximum allowable limit is 5 MB) as applicable. (Refer to 5.1.6.1)
(Mandatory)
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XI. Provide any additional information about the incident (which you think can be included in
IX. Click on Save and Next to proceed
Complaint
5.1.6 Online Job Fraud

You can report incident involving deceiving you or somebody you know who is seeking employment
by giving them the false hope of employment or of earning high salaries or of extra income and
cheat you/them by taking money.
5.1.6.1 To report a complaint related to online job fraud, you may keep following information
i. If you have received job fraud details on SMS:
a. Take the screenshot/s of the SMS (depicting the content details) and the sender
details (name, email, other details) need to be updated on the portal as evidence
ii. If you have received job fraud email:
b. If the received e-mails had an attachment/s, then keep the attachment/s ready on
iii. If you received or found job fraud related information on social media platform/forums/blogs
such as Facebook, Twitter, LinkedIn etc.
a. Note down/ Copy (to your device/ desktop) the URL where you have seen such
content
b. Provide the other details like user ID, email, contact number, job details etc.
c. Take the screen shot of the page or save the page (as .pdf) showing content on
iv. If you lost the money then provide the banking transaction details.
screenshots, Website URL etc. as these could be needed by law enforcement agency as evidence
for prosecuting the offender.
3.4

ii. Select the Sub-category of complaint (Mandatory) from the drop-down – “Online Job
Fraud”
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platform (WhatsApp, Hike etc.), e-mail, website, URL or other . (Mandatory)
X. Upload evidence (Maximum allowable limit is 5 MB) as applicable. (Refer to 5.1.8.1)
(Mandatory)
vi. Provide any additional information about the incident (which you think can be included in
Complaint
5.1.7 Online Matrimonial Fraud

You can report any incident where fraudsters create fake profiles on leading matrimonial websites
for cheating.
your complaint:
i. If you have received matrimonial fraud related details on SMS:
details (name, email, other details) need to be updated on the portal as evidence
ii. If you have received matrimonial fraud related details on E-mail:
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iii. If you received or found online matrimonial fraud related content on social media
platform/forums/blogs such as Facebook, twitter, LinkedIn etc.
content
b. Provide the other details like user ID, email, contact number, matrimonial details
etc.
iv. If you lost the money then provide the banking transaction details, bank account,
transaction details, suspect address, company name, website URL, email id, mobile no, or
any information of the platform source where incident has happened.
3.5

ii. Select the Sub-category of complaint (Mandatory) from the drop-down – “Online
Matrimonial Fraud”
iii. Have you lost money? (Select Yes or No) If Yes then fill the below details
iv. Bank Name from which payment was made (Mandatory)
v. Account No. from which amount was paid (Mandatory)
vi. Amount Paid (Mandatory)
vii. Bank in which amount was paid
viii. Account no. in which amount was paid
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ix. Select approximate “Date and Time” of incident (Mandatory)

x. Give “Reason for delay in reporting”
xi. Select the “Where did the incident occur?”- Select from the dropdown the source of
platform (WhatsApp, Hike etc.), e-mail, website, URL or other (Mandatory)
xii. Upload evidence (Maximum allowable limit is 5 MB) as applicable. (Refer to 5.1.9.1)
(Mandatory)
xiii. Provide any additional information about the incident (which you think can be included in
xiv. Click on Save and Next to proceed
Complaint
5.1.8 Profile Hacking

You can report if someone else compromised your social media account and or using it without
your permission.
5.1.8.1To report a complaint under this sub-category user should have details like website name,
URL of the profile, Email id, Mobile no, User ID or any information of the platform source where
incident has happened. Following are some example of profile URL:
Facebook ID: https://www.facebook.com/profile.php?id=1000000653286827

Twitter ID: @username
Instagram: @Username
WhatsApp: +91-9560348XXX
Note: For further details on above points you may refer to Annexure B Help
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ii. Select the Sub-category of complaint (Mandatory) from the drop-down – “Profile Hacking”

platform (WhatsApp, Hike etc.), e-mail, website, URL or other (Mandatory )
(Mandatory)
vii. Provide any additional information about the incident (which you think can be included in
viii. Click on Save and Next to proceed
Complaint
5.1.9 Provocative Speech
To report a complaint under this sub-category user should have details like website name, URL of
the profile, Email id, Mobile no, User ID or any information of the platform source where incident
has happened.
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your complaint:
i. If you have received any provocative speech related link details through SMS:
a. Take the screenshot/s of the SMS (depicting the objectionable content) and
sender’s details (number or ID) the same need to be updated on the portal as
evidence
ii. If you received or found provocative speech details on messaging platform such as
WhatsApp, Hike, Instagram etc.:
a. Take the screenshot/s of the chats depicting the content with sender’s number along
with date and time for uploading the same as evidence on the portal
iii. If you received or found provocative speech on social media platform/forums/blogs such as
YouTube, Facebook, Twitter etc.
a. Note down/ Copy (to your device/ desktop) the URL or user ID where you have seen
such content
b. Take the screen shot of the page or save the page (as .pdf) showing abusive content
on your device/ desktop for uploading the same as an evidence on the portal
Note1: In all above cases, you must preserve the original evidence i.e. do not delete SMSs,
messenger Chats, website URL, screenshots etc. as these could be needed by law enforcement
agency as evidence for prosecuting the offender.
ii. Select the Sub-category of complaint (Mandatory) from the drop-down – “Provocative
Speech”

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(Mandatory)
vii. Provide any additional information about the incident (which you think can be included in
viii. Click on Save and Next to proceed
Complaint
5.1.10 Intimidating Email

You can report if someone threatening you through e-mail.
your complaint:
If you have received threatening email:

Note1: You must preserve the original evidence i.e. do not delete emails, attachment, SMS,
screenshots etc., as these could be needed by law enforcement agency as evidence for
prosecuting the offender.
3.6
ii. Select the Sub-category of complaint (Mandatory) from the drop-down – “Intimidating
Email”
iii. Enter service provider (Mandatory)
iv. Enter full header of Email (Mandatory)
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v. Select approximate “Date and Time” of incident (Mandatory)

vi. Give “Reason for delay in reporting”
vii. Upload evidence (Maximum allowable limit is 5 MB) as applicable. (Refer to 5.1.12.1)
(Mandatory)
viii. Provide any additional information about the incident (which you think can be included in
ix. Click on Save and Next to proceed
Complaint
5.2 Report Online Financial Fraud
If any unknown person had withdrawn money/ made transactions through your internet banking,
credit/debit cards, Wallets or UPI you can report such incidents.
To report a complaint under online financial fraud category user should have following details
mandatory:
 Bank statement from the concerned bank.
 Make a copy of SMSs received related to the alleged transactions.
 Copy of your ID proof and address proof as shown in the bank records.
Go to homepage, Click on File a Complaint Read and Accept the Acknowledgement Select
Report Other Cyber Cime  Login
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Provide the details as required for complaint reporting under “Incident Details”
1. Select the “Category of complaint” (Mandatory) from the drop-down “Online Financial
Fraud”
2. Select the “Sub-category of complaint” (Mandatory) from the drop-down (5 options are
availabe in drop-down – 1. Business Frauds/Email Takeover, 2. Debit/Credit Card
Frauds/SIM Swap Fraud, 3. E-Wallet Related Fraud, 4.Fraud Call/Vishing, 5. Internet
Banking Related Fraud
5.2.1 Business Frauds/Email Takeover

You can report Business e-mail compromise or take over using which monetary frauds have been
committed.
your complaint:
i. If you have received business related fraud SMS:

details (name, other details) need to be updated on the portal as evidence
ii. If you have received a business-related fraud email:
iii. If you received or found any business-related fraud contents on social media
content
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iv. If you lost the money then provide the banking transaction details, bank account,
transaction details, suspect address, company name, website URL, email id, mobile no, or
any information of the platform source where incident has happened.
3.7

i. Select the “Category of complaint” (Mandatory) from the drop-down “Online Financial
Fraud”
ii. Select the Sub-category of complaint (Mandatory) from the drop-down – “Business
Frauds/Email Takeover”
iii. Email from which authorization email has been received
iv. Full Header of the alleged email
v. Have you lost money? (Select Yes or No)If Yes then fill the below details
vi. Transaction ID/Details (Details about the transaction ID/reference no eg. 877687263)
(Mandatory)
vii. Date/Time of transaction dd/mm/yyyy (Mandatory)
viii. Bank Name from which payment was made (Mandatory)
ix. Account No. from which amount was paid (Mandatory)
x. Amount Paid(Mandatory)
xi. Bank in which amount was paid
xii. Account no. in which amount was paid
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xiii. Select approximate “Date and Time” of incident (Mandatory)

xiv. Give “Reason for delay in reporting”
xv. Select the “Where did the incident occur?”- Select from the dropdown the source of
xvi. Upload evidence (Maximum allowable limit is 5 MB) as applicable. (Refer to 5.2.1.1)
(Mandatory)
xvii. Provide any additional information about the incident (which you think can be included in
xviii. Click on Save and Next to proceed
Complaint
5.2.2 Debit/Credit Card Fraud/SIM Swap Fraud

You can report any fraudulent online transaction in your bank account through debit or credit card
without your knowledge.
your complaint:
i. If you have received financial debit/credit card fraud transaction related SMS:
a. Take a screenshot/s or copy of SMSs received related to the alleged transactions and
upload this as evidence
b. Details of date/time when such SMS have been received for filling in the incident
description field
ii. If you have received financial debit/credit card fraud transaction related emails:
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a. Save some emails as pdf or .eml files or keep scan of some email prints to be
uploaded as evidence ii) If emails have attachments, then keep attachments ready
for uploading as evidence
iii. If you have received SIM swap related call or SMS
a. Take a screenshot/s or copy of Number and SMSs received related to the alleged
transactions and upload this as evidence
iv. If you lost the money then provide the screenshot/s or copy details of banking transaction
details, bank account, transaction details, suspect address, company name, website URL,
email id, mobile no, or any information of the platform source where incident has happened.
v. Provide the screenshot/s or copy of the last six months bank statement from your
concerned bank account.
vi. Provide the screenshot/s or copy of your ID proof and address proof as shown in the bank
records.
contact number, screenshots etc. as these could be needed by law enforcement agency as
3.8

Fraud”
ii. Select the Sub-category of complaint (Mandatory) from the drop-down – “Debit/Credit
Card Fraud/SIM Swap Fraud”
iii. Have you lost money? (Select Yes or No)If Yes then fill the below details
iv. Transaction ID/Details (Details about the transaction ID/reference no eg. 877687263)
(Mandatory)
v. Date/Time of transaction dd/mm/yyyy (Mandatory)
vi. Bank Name from which payment was made (Mandatory)
vii. Account No. from which amount was paid (Mandatory)
viii. Amount Paid (Details about lost amount)(Mandatory)
ix. Bank in which amount was paid
x. Account no. in which amount was paid
xi. Merchant details on which payment was made
xii. Gateway details (Payment gateway information)
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platform (WhatsApp, Hike etc.), e-mail, website, URL or other . (Mandatory)
(Mandatory)
Complaint
5.2.3 E-Wallet Related Fraud

You can report any fraudulent online transaction in E-Wallet which is being charged to you and
occurred without your knowledge. Wallet summary showing the details of fraudulent transactions.
Our wallet has option to save transaction history which can be uploaded as evidence to show
fraudulent transactions.
your complaint:
I. If you have received e-wallet fraud transaction on your email
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a. You can save details of wallet transactions email of such transactions as .pdf/.eml
file and keep it ready for uploading as evidence
II. Provide the screenshot/s or copy of your ID proof and address proof as shown in the bank
records.
Note1: You must preserve the original evidence i.e. do not delete transaction history in your mobile
as well as emails (if received) as these could be needed by law enforcement agency as evidence
for investigation and prosecuting the offender.
3.9
5.2.3.2 Complaint Reporting

Fraud”
ii. Select the Sub-category of complaint (Mandatory) from the drop-down – “E-Wallet Related
Fraud”
iv. Name of wallet (Mandatory)
v. Transaction ID/Details (Details about the transaction ID/reference no eg. 877687263)
(Mandatory)
vi. Date/Time of transaction dd/mm/yyyy (Mandatory)
vii. Bank Name from which payment was made
viii. Account No. from which amount was paid
ix. Amount Paid (Details about lost amount)(Mandatory)
x. Bank in which amount was paid
xi. Account no. in which amount was paid
xii. Merchant details on which payment was made
xiii. Gateway details (Payment gateway information)
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xiv. Select approximate “Date and Time” of incident (Mandatory)

xv. Give “Reason for delay in reporting”
xvi. Select the “Where did the incident occur?”- Select from the dropdown the source of
xvii. Upload evidence (Maximum allowable limit is 5 MB) as applicable. (Refer to 5.2.3.1)
(Mandatory)
xviii. Provide any additional information about the incident (which you think can be included in
xix. Click on Save and Next to proceed
Complaint
5.2.4 Fraud Call/Vishing

Several instances have occurred wherein people receive phone calls that appear to be from their
bank. The caller usually pretends to be a bank representative or someone from the bank’s technical
team. In most cases, the caller sounds professional and provides a convincing reason for calling
the customer. You may get unexpected prize scams include lottery scams, fake scams and travel
scams call.
You can report any fraudulent call incident which is an attempt where fraudsters try to seek your
personal information like Customer ID, Net Banking password, ATM PIN, OTP, Card expiry date,
CVV etc. through a phone call.
your complaint:
i. Provide the fraud callers number details
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ii. If you received internet based fraud or vishing call, take the screenshot/s of the sender’s
number along with date and time for uploading the same as evidence on the portal
iii. In case, if you are having the call recording, then uploading the same as evidence on the
portal. (Audio file format like .amr .3gp .wav or similar)
Note1: In all above cases, you must preserve the original evidence i.e. do not delete call details,
numbers, call recordings, email etc. as these could be needed by law enforcement agency as
3.10

Fraud”
ii. Select the Sub-category of complaint (Mandatory) from the drop-down – “Fraud
Call/Vishing”
(Mandatory)
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(Mandatory)
Complaint
5.2.5 Internet banking Related Fraud

It is a fraud or theft committed using online technology to illegally remove money from a bank
account and/or transfer money to an account in a different bank. You can report any fraudulent
online transaction in your bank account through internet banking/Mobile App without your
knowledge.
your complaint:
i. If you have received fraudulent transaction SMS:

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ii. If you have received an internet banking related fraud email:
iii. If you were duped of your money through a link or content available on social media
content
attachments transactions details, screenshots, Website URL etc. as these could be needed by law
enforcement agency as evidence for prosecuting the offender.
3.11
Fraud”
ii. Select the Sub-category of complaint (Mandatory) from the drop-down – “Internet banking
Related Fraud”
(Mandatory)
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(WhatsApp, Hike etc.), e-mail, website, URL or other (Mandatory)
(Mandatory)
Complaint
5.3 Report Ransomware
It is a type of computer malware that locks your data on communication devices such as desktops,
Laptops, Mobile phones etc., holding data/information as a hostage. You will be asked to pay the
demanded ransom in some cryptocurrency (Bitcoin, ripple etc.) to get your device unlocked. Bitcoin
is a cryptocurrency, a form of electronic cash or virtual money. There is no guarantee that your
data will be unlocked after paying the ransom.
5.3.1 Ransomware
To report a complaint, you may keep following information ready before registering your
complaint:
i. Provide the screenshot/s copy or the details like Bitcoin details, Email id /phone number or
any other means of communication through which ransom has been demanded, ransom
amount, or any information of the platform source where incident has happened.
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ii. If you have received ransom email:

Note1: In all above cases, you must preserve the original evidence i.e. do not delete emails,
attachments etc. as these could be needed by law enforcement agency as evidence for prosecuting
the offender.
3.12

Report Other Cyber Crime  Login
i. Select the “Category of complaint” (Mandatory) from the drop-down “Ransomware

ii. Select the Sub-category of complaint (Mandatory) from the drop-down – “Ransomware”
iii. Bitcoin Address/Details (Provide the alleged payment address details) (Mandatory)
iv. Darknet ID/ Details (Ex. website, emailID) (Mandatory)

vii. Select the “Where did the incident occur?”- Select from the dropdown the source of
viii. Upload evidence (Maximum allowable limit is 5 MB) as applicable. (Refer to 5.3.1)
(Mandatory)
ix. Provide any additional information about the incident (which you think can be included in
x. Click on Save and Next to proceed
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Complaint
5.4 Report Hacking
It is an attempt to exploit weaknesses for gaining unauthorized access in a computer system or

network.
Provide the details as required for complaint reporting under “Incident Details”
1. Select the “Category of complaint” (Mandatory) from the drop-down “Hacking”
2. Select the “Sub-category of complaint” (Mandatory) from the drop-down (2 options are
availabe in drop-down – 1. Unauthorised Access/Data Breach, 2. Website
Related/Defacement
5.4.1 Unauthorized Access/Data Breach

You can report any incidents of any person accessing your computer, mobile website, server etc.,
without your permission.
your complaint:
i. If you have received hacking related SMS:

a. Take the screenshot/s of the SMS (depicting the illegal details) and the sender
ii. If you have received an email related to hacking, data theft:
iii. If you received or found any details related to hacking, data breached on a website:
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content
b. Take the screen shot of the page or save the page (as .pdf) showing content on
iv. Provide the screenshots or copy of the details like what was hacked e.g. website URL,
Account, Server, email or any information of the platform source where incident has
happened.
attachment, mobile no, website URL, messenger chat, screenshot etc. as these could be needed
by law enforcement agency as evidence for prosecuting the offender.
3.13
i. Select the “Category of complaint” (Mandatory) from the drop-down “Hacking”

ii. Select the Sub-category of complaint (Mandatory) from the drop-down – “Unauthorised
Access/Data Breach”
iii. Select “Mode of communication” and provide details (e.g. Email, Account, Server, Other)
iv. Select approximate “Date and Time” of incident (Mandatory)

v. Give “Reason for delay in reporting”
vi. Select the “Where did the incident occur?”- Select from the dropdown the source of
vii. Upload evidence (Maximum allowable limit is 5 MB) as applicable. (Refer to 5.4.1.1)
(Mandatory)
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Complaint
5.4.2 Website Related/Defacement

You can report a complaint related to website defacement. Website defacement is an attack on a
website that changes the visual appearance of the site or a webpage. These are typically the work
of hackers, who break into a web server and replace the hosted website with one of their own.
your complaint:
i. Provide the details URL of defaced or hacked website

ii. If you received or found website defacement/hacked information on media
platform/forums/blogs such as Facebook, Twitter, LinkedIn etc.
content
b. Provide the details like user ID, email or other
Note1: In all above cases, you must preserve the original evidence i.e. do not delete website URL,
hacked mirror URL, messenger Chat etc. as these could be needed by law enforcement agency
as evidence for prosecuting the offender.
3.14

i. Select the “Category of complaint” (Mandatory) from the drop-down “Hacking”
ii. Select the Sub-category of complaint (Mandatory) from the drop-down – “Website
Related/Defacement”
iii. Website Domain name ( Enter the website or URL) (Mandatory)
iv. Other Additional Details (Mandatory)
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viii. Upload evidence (Maximum allowable limit is 5 MB) as applicable. (Refer to 5.4.2.1)
(Mandatory)
Complaint
5.5 Report Cryptocurrency Crime
Crypto currency is created by solving a complex mathematical problem. RBI has not given any
license/authorization to any entity/company to deal with any virtual currency. In the absence of a
legal framework, it is not advisable for citizens to deal with virtual currencies such as Bitcoin,
Ripple, and Lite coin etc. The legal framework regarding crypto-currencies is yet to be laid down.
These currencies are normally used by criminals operating on the dark web or the hidden web.
Legal, bonafide businesses do not normally use Bitcoin. Therefore, any request for business
transaction in Bitcoin should raise suspicious and should be avoided
5.5.1 Cryptocurrency Related Fraud
You can report any crypto currency related frauds here. Provide the complete facts in brief about
the incident.
your complaint:
i. If you have received cryptocurrency fraudulent SMS:
ii. If you have received an E-mail:
iii. Provide the screenshots or copy of the details like what was hacked e.g. website URL,
Bitcoin address, wallet details, amount of Bitcoin involved or any information of the platform
source where incident has happened.
iv. Provide the address from/to whom purchase/sale of Bitcoin is done
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website details, wallet details etc. as these could be needed by law enforcement agency as
3.15

i. Select the “Category of complaint” (Mandatory) from the drop-down “Cryptocurrency

Crime”
ii. Select the Sub-category of complaint (Mandatory) from the drop-down – “Cryptocurrency
Fraud”
iii. Bitcoin Address/Details (Provide the alleged payment address details) (Mandatory)
iv. Darknet ID/ Details (Ex. website, emailID) (Mandatory)

viii. Upload evidence (Maximum allowable limit is 5 MB) as applicable. (Refer to 5.4.2.1)
(Mandatory)
Complaint
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5.6 Report Online Trafficking
Connecting over social media to make business connections, or buy legal goods or services may
be perfectly legitimate. However, connecting over social media to buy drugs, or other regulated,
controlled or banned products is probably illegal. You can report any forms of trafficking committed
using the cyberspace e.g. victim’s recruitment, advertising trafficking such as women, children’s,
laborer’s, child pornography, selling of organs, drugs etc.
5.6.1 Online Trafficking
You can report incidents involving trafficking of women, children, men, drugs, weapons etc. wherein
online/internet is being used. To report a complaint under this sub-category user should have
details like what is being trafficked, website URL, contact details, email or any information of the
platform source where incident has happened.
your complaint:
i. If you received or found online illegal trafficking on messaging platform such as WhatsApp,
Hike etc.:
a. Take the screenshot/s of the chats depicting the content with sender’s number along
with date and time for upload the same as evidence on the portal
ii. If you received or found online illegal activity on social media platform/forums/blogs such
as YouTube, Facebook, Instagram, Twitter etc.
such content
on your device/ desktop for upload the same as an evidence on the portal
Note1: In all above cases, you must preserve the original evidence i.e. do not, messenger Chats,
screenshots, website URL etc. as these could be needed by law enforcement agency as evidence
3.16

i. Select the “Category of complaint” (Mandatory) from the drop-down “Online Trafficking”
Trafficking”
iii. What is being trafficked (women, children, men, drugs, weapons etc.)
iv. Social Media Used (Mandatory)
v. Darknet ID/ Details (Ex. website, emailID)
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vi. Select approximate “Date and Time” of incident (Mandatory)

vii. Give “Reason for delay in reporting”
viii. Select the “Where did the incident occur?”- Select from the dropdown the source of
ix. Upload evidence (Maximum allowable limit is 5 MB) as applicable. (Refer to 5.6.1.1)
(Mandatory)
x. Provide any additional information about the incident (which you think can be included in
xi. Click on Save and Next to proceed
Complaint
5.7 Report Online Gambling
5.7.1 Online Gambling

To report a complaint under this category user should have details like illegal online gambling
details, website URL and if complainant has lost the money then he/she may provide the banking
transaction details.
5.7.1 To report a complaint, you may keep following information ready before registering
your complaint:
i. If you have received illegal online gambling link through SMS:

a. Take the screenshot/s of the SMS (depicting the objectionable content) and
sender’s details (number or ID) the same need to be updated on the portal as
evidence
ii. If you have received or found illegal online gambling content on messaging platform such
as WhatsApp, Hike etc.:
a. Take the screen shot of the chats depicting the gambling content details with
sender’s details (number or ID) along with date and time for uploading the same as
evidence on the portal
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iii. If you have received or found content related illegal online gambling on social media
platform/forums/blogs such as YouTube, Facebook, twitter etc.
such content
b. Take the screen shot of the page or save the page (as .pdf) showing content on
Note1: In all above cases, you must preserve the original evidence i.e. do not delete SMSs,
messenger Chats, screenshots etc. as these could be needed by law enforcement agency as
Note2: For further help on above points, refer to Annexure B Help

i. Select the “Category of complaint” (Mandatory) from the drop-down “Online Gambling”
Gambling”
iii. Gambling is related with (Ex. Poker, Betting, casino etc.) (Mandatory)
iv. Have you lost money? (Select Yes or No) If Yes then fill the below details
v. Transaction ID/Details(Details about the transaction ID/reference no eg. 877687263)
(Mandatory)
vi. Date/Time of transaction dd/mm/yyyy (Mandatory)
vii. Bank Name from which payment was made (Mandatory)
viii. Account No. from which amount was paid (Mandatory)
ix. Amount Paid (Mandatory)
x. Bank in which amount was paid
xi. Account no. in which amount was paid
xii. Merchant details on which payment was made
xiii. Gateway details
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xiv. Select approximate “Date and Time” of incident (Mandatory)

xv. Give “Reason for delay in reporting”
xvi. Select the “Where did the incident occur?”- Select from the dropdown the source of
xvii. Upload evidence (Maximum allowable limit is 5 MB) as applicable. (Refer to 5.1.7.1)
(Mandatory)
xviii. Provide any additional information about the incident (which you think can be included in
xix. Click on Save and Next to proceed
Complaint
5.8 Report Any Other Cyber Crime
If you find that your complaint does not fall under any of the listed categories/sub-categories,
report your complaint under this category and sub-category.
5.8.1 To report a complaint, you may keep following information ready before registering
your complaint:
i. If you have received cybercrime related information on SMS:

a. Take the screenshot/s of the SMS (depicting the objectionable content) and sender
details (name, ID) same need to be updated on the portal as evidence
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ii. If you have received an email related to cybercrime:

iii. If you received or found cybercrime related content on messaging platform such as
WhatsApp, Hike, Skype etc.:
a. Take the screenshot/s of the chats depicting the objectionable content with sender’s
number along with date and time for uploading the same as evidence on the portal
iv. If you received or found cybercrime related contents on social media platform/forums/blogs
such as YouTube, Facebook, etc.
a. Note down/ Copy (to your device/ desktop) the URL where you have seen such content
on your device/ desktop for uploading the same as an evidence on the portal
attachment, messenger Chats, website URLS, screenshots etc. as these could be needed by law
enforcement agency as evidence for prosecuting the offender.
Note2: For further details on above points you may refer to Annexure B and Annexure C
Sections
5.8.2 Complaint reporting

i. Select the “Category of complaint” (Mandatory) from the drop-down “Any Other Cyber
Crime
ii. Select the Sub-category of complaint (Mandatory) from the drop-down – “Other”
iii. Provide Other Crime Details (Mandatory)
iv. Select approximate “Date and Time” of incident (Mandatory)
v. Give “Reason for delay in reporting”
vi. Select the “Where did the incident occur?”- Select from the dropdown the source of
vii. Upload evidence (Maximum allowable limit is 5 MB) as applicable. (Refer to 5.7.1)
(Mandatory
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6. TRACK COMPLAINT STATUS
In case you want to Track the status of your complaint. Go to homepage, Click on File a
Complaint Read and Accept the Acknowledgement Select Report Other Cyber Cime
Login with registered user name & number
a. You need to fill the following details (Mandatory) to login into the system
i.Provide User Name – which is given during reporting the complaint (Mandatory)
ii.Enter your Mobile Number (that you have entered while registering the complaint)
(Mandatory)
iii. Enter OTP (received on mobile number) (Mandatory)
iv. Type security answer for authentication
v. Click Submit button
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b. Click on “Check Status” option and select date to search for your registered complaint. Also,
progress of the reported complaint would be notified to the registered mobile number and email
7. ADDITONAL FEATURES
7.1 Recover Your Username
If You are forget your username, follow the following steps

i. Go to login page and click on “Forget User name”
ii. Enter Registered Mobile Number (Mandatory)
iii. Type security answer for authentication
iv. Click Submit button
Once you click on Submit button, you shall receive your ‘User Name’ on your registered mobile
number.
7.2 Update Mobile Number
In case, you want to update your registered mobile number, click on “Update Mobile Number”
after logging
I. Enter your new mobile number in “New Mobile Number” field (Mandatory)
II. Enter the OTP received in updated mobile number.
III. Type security answer for authentication
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IV. Click Submit button
All the cases registered on the old mobile number will be mapped to new mobile number.
7.3 Case Withdrawal
In case, you want to withdrawal your registered case, click on “Case Withdrawal” after logging
I. Select the complaint ID and provide remarks for your complaint withdrawal (Mandatory)
II. Once you click on “submit” your case shall be withdrawn successfully.
Note: You shall not be able to withdraw a complaint, if FIR has been lodged.
Annexure A: Types of various cybercrimes which can be reported by the citizens
S.NO. CATEGORY SUB-CATEGORY
1 CHILD PORNOGRAPHY (CP)/CHILD SEXUAL Not Applicable

ABUSE MATERIAL (CSAM)
2 RAPE/GANG RAPE(RGR)-SEXUALLY Not Applicable

ABUSIVE CONTENT
3 SEXUALLY EXPLICIT CONTENT Not Applicable
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S.NO. CATEGORY SUB-CATEGORY
4 SOCIAL MEDIA RELATED CRIMES CYBER BULLYING / STALKING /SEXTING
FAKE/IMPERSONATING PROFILE
PROFILE HACKING
IMPERSONATING EMAIL
EMAIL HACKING
THREATENING EMAIL
ONLINE JOB FRAUD
ONLINE MATRIMONIAL FRAUD
PROVOCATIVE SPEECH
E-MAIL PHISHING
5 ONLINE FINANCIAL FRAUD DEBIT/CREDIT CARD FRAUD
INTERNET BANKING RELATED FRAUD
BUSINESS FRAUDS/EMAIL TAKEOVER
FRAUD CALL/VISHING
E-WALLET RELATED FRAUD
SIM SWAP FRAUD
6 RANSOMWARE RANSOMWARE
7 HACKING UNAUTHORISED ACCESS/DATA BREACH
WEBSITE RELATED/ DEFACEMENT
8 CRYPTOCURRENCY RELATED CRIME CRYPTOCURRENCY RELATED FRAUD
9 ONLINE TRAFFICKING ONLINE TRAFFICKING
10 ONLINE GAMBLING ONLINE GAMBLING
11 ANY OTHER CYBER CRIME OTHER

Annexure B: Help
1. How to take a screenshot on Smartphone device
1.1 Android screenshot

Following are the steps to take screenshot from your android smartphone:
I. Navigate to the screen you want to take a picture of.
II. Hold the Power button down for a few seconds.
III. Press “Screenshot” on your phone screen.
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IV. If that doesn’t work, hold the Power and Volume buttons at the same time for a few seconds.
V. If you see an animation of your screen shrinking, your phone has taken a picture of your
screen and saved it in your photos app.
VI. You can find the image in the Screenshots folder under Gallery app.
VII. Attach the screenshot as evidence on attachment.
Screenshot: Android phone

1.2 iPhone screenshot
Following are the steps to take screenshot from your iPhone:

I. Open the app or screen you want to capture.
II. Set up everything exactly the way you want it for the shot.
III. Press and hold the Side button on the right side of iPhone X, iPhone XS, iPhone XS Max,
or iPhone XZR.
IV. Click the Volume Up button at the exact same time. (This replaces the Home button step
from previous iPhones.)
V. The screen will flash white and you will hear the camera shutter sound (if your sound is
enabled).
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Screenshot: iPhone
2. How to view and copy Facebook URL/Link:
2.1 From desktop or laptop View

I. Click on the image/video/post whose URL you want to view.
II. The full URL will be seen on the address bar
III. Copy the Facebook Profile URL/Page/Post in the address bar of your browser into a file or
document. (Ex: Facebook Profile URL facebook.com/profile.php?id=123456)
Screenshot: Facebook Profile URL

2.2 From mobile view
I. Open Facebook on your mobile device, navigate to the profile page, and click more.
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II. Select “Copy Link to Profile”
Screenshot: How to Copy Facebook User Profile from mobile
III. Click on “Copy the link”.
Screenshot: Facebook Copy Link
IV. To see the URL, you have to paste it on notepad or any text editor
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3. How to view and copy YouTube URL/Link:
3.1 From desktop or laptop view

I. Click on the video whose URL you want to view.
II. The full URL will be seen on the address bar
III. Copy the YouTube URL in the address bar of your browser into a file or document
Ex: YouTube URL (youtube.com/watch?v=-qACQjC5J0w)
Screenshot: How to copy YouTube URL

3.2 From mobile view
I. Open the YouTube app on mobile
II. Look or search for the video you want to copy
III. Find the tripe vertical dots on the top right corner of the video thumbnail or details
IV. Tap on it and select “Share”
V. You will see a new Share window, select “Copy link”

VI. Simply paste the link it on notepad or any text editor
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4. How to copy Twitter Post URL
I. Navigate to the Tweet you’d like the URL of.

II. Tap the drop-down arrow
III. Select Copy link to Tweet. The URL should now be copied to your clipboard.
Screenshot: Copy twitter tweet link
IV. To take a screenshot of twitter message, navigate to the inbox chat message and take
screenshot. It will also capture the twitter user ID (@Twitter ID).
Twitter Message Snapshot

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5. How to copy Instagram User profile URL
In the Instagram app, find the photo or video you want to copy the URL. When you have found it,
tap on the” …” icon above it. This will bring up several options. Select Copy Profile URL Link
Screenshot: Instagram Profile URL
As well, navigate to the Instagram message inbox and take a screenshot of the chat
Screenshot: Instagram Chat/User Profile
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6. How to export WhatsApp chat

Following are the steps for WhatsApp Application chat
6.1 WhatsApp chat screenshot

I. Navigate to the chat screen for the individual or group you want to take a picture of. (Provide
the name and number of the sender/group)
II. You can find the image in the Screenshots folder under Gallery app.
WhatsApp IM Chat screenshot
6.2 Export Chat from Android
To export a copy of the history of an individual chat or group, use the Export chat feature:
I. Navigate to the chat screen for the individual or group you want to take a picture of.
II. Tap More options .
III. Tap More.
IV. Tap Export chat.
Screenshot: Export WhatsApp Chat
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Choose whether to Include Media or not.
Screenshot: Export WhatsApp chat on Mail

An email will be composed with your chat history attached as a .txt document.
Note:
 If you choose to attach media, the most recent media sent will be added as attachments.
 When sending with media, you can send up to 10,000 latest messages. Without media, you
can send 40,000 messages. These constraints are due to maximum email sizes.
6.3 Export chat from iPhone

You can email yourself a chat history if you'd like to save a chat:
I. Open the WhatsApp chat you want to email.

II. Tap the contact's name or group subject.
III. Tap Export Chat.
IV. Select if you want to Attach Media or email the chat Without Media.
V. Tap the Mail app. You can also tap More for additional options.
VI. Enter your email address and tap Send.
7. How to copy TikTok video URL

TikTok app is a social media platform for creating, sharing and discovering short music videos,
think Karaoke for the digital age. Following are the steps to copy TikTok profile or social media
post using a smartphone
I. Open TikTok on your phone; Open the video and take a screenshot as well copy of the
suspect TikTok userID. Ex.@suspectuser
Screenshot: TikTok User ID
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II. You can copy the video link by clicking on share link option, after that it will open new
windows via any email, messaging, or social media app in the list. This opens a new
message or post in the selected app.
Screenshot: Copy Link of Tiktok Video
III. Click on the Copy link and paste it on any file or document.
Screenshot: Example of TikTok Video URL
8. How to export and copy E-mail Header

Following are the steps for how to copy and save email headers:
8.1 Gmail email header

I. To get an email header from Gmail, open the email within your web browser.
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Click on drop-down arrow and see the senders & reply-to email
Click the drop-down arrow (more) next to the reply button and choose "Show Original".
Once the new page opens then click on “Copy to Clipboard” then paste the copied content in
notepad or any text editor.
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Otherwise you can download the email by clicking on “Download Original”, all email content
including header will get download as .eml format. Attach this (.eml) downloaded file as evidence.
Download Email in (.eml) format
8.2 NIC mail Header
Following are the steps to copy email header of NIC mails

I. Open the NIC email within your web browser.
II. Right click on mail and navigate to OtherDisplay Full Headers
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III. After clicking on Display Full Headers, a pop-up window will appear. Then scroll down and
copy all email headers; paste on notepad or any document.
8.3 ProtonMail email Header
Following are the steps to export ProtonMail email headers in (.eml) format
I. Open the email within your web browser.
II. Click on drop-down arrow and see the senders & reply-to email
III. Click the drop-down arrow (more) next to the reply button and choose "Export".
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After click on “Export”, email header data will download as .eml format then send as attachment.
For Yahoo Mail Header following are the steps:

I. Log in to Yahoo! Mail.
II. Open the message for which you wish to view the headers.
III. Click the More (gear) icon above the message pane.
IV. In the menu, select View Raw Message. A new tab opens containing your message’s
headers, which you can now copy and paste.
For Outlook Mail Header following are the steps:

I. Login into your account
II. Select Inbox from the left-side menu
III. Open the message you want to see the header and click file tab
IV. The full headers will appear in a new window.
For other mail refer to https://mxtoolbox.com/public/content/emailheaders/
8.4 How to save email in PDF
8.4.1 To save Gmail email in pdf

I. To save a Gmail email in PDF format, open the email within your web browser.
II. Click the drop-down arrow (more) next to the reply button and choose "Print". Or Click the
printer icon. It’s near the top-right corner of the message.
III. Click “Print”. The Gmail Print screen will appear.
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IV. Click Change. It’s beneath the printer in the left column of the print screen. Click Save as
“PDF”
Screenshot: Save as PDF
V. Click Save. The email message will now download to your computer as a PDF file.
Screenshot: Click on save
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Screenshot: Save Email as PDF
8.4.2 Using the Mail App on a Mac
I. Open the Mail app. It’s the icon of a stamp with an eagle inside. You’ll usually find it on the
Dock and on the Launchpad.
Screenshot: Open Mail App
II. Click the message you want to download as a PDF.

III. Click the File menu. It’s in the menu bar near the top-left corner of the screen.
Screenshot: Export mail as PDF

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IV. Click Export as PDF. Select a saving location.

V. Click Save. The PDF is now saved to the selected folder.
Screenshot: Save Mail in PDF
9. How to upload any evidence on the portal
Navigate to Supporting option under Incident Details, click on “Choose File”.
Screenshot: Upload evidence
Note: Select the evidence for the attachment. This upload feature accepts .txt .png .jpeg. jiff .rtf
.jpg .dib .gif .doc .ppt .docx .pptx .pdf. epub .bmp .avi .wmv .3gp .mp4 .mkv .mov .flv .mpg. webm
file types and the maximum file size of 5 mb.
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After selecting the evidence then click on Add button.
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Annexure C: Sample of Evidences
To report a complaint user shall have following evidence/information details may include, but not
limited to:
 Copy or screenshot/s of alleged contents/profile
 Screenshot copy of URL of alleged contents
 Alleged and user Email ID, Contact details
 Bank statement from the concerned bank
 Take a copy or screenshot/s of SMSs received related to the alleged transactions
 Copy of your ID proof and address proof as shown in the bank records
 Contents should be in both hard & soft forms
 Email should be taken from the original receiver. Copy of the forwarded email should be
avoided
 Full Header of the alleged Email (prefer .eml format)
 Copy of email and header should be in both hard & soft forms
Following are some evidence samples which may be provided on the other online cybercrime
categories:
3.1 Sample Evidence for Cyber Cullying/Stalking/Sexting

Following are some evidence samples which may be provided on the Cyber
Cullying/Stalking/Sexting categories
Screenshot: Twitter & Instagram Chat/User Profile
3.2 Sample Evidence for Fake Impersonating Profile

Following are some evidence samples which may be provided on the Fake impersonating profile
categories
(For example, attached fake Twitter ID: @wc***********n_)
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3.3 Sample Evidence for Impersonating Email

Following are some evidence samples which may be provided on the impersonating email
category:
Suspect Email ID: [email protected]
Screenshot: Impersonating mail
3.4 Sample Evidence for Online Job Fraud

Following are some evidence samples which may be provided on the online job fraud category:
For example, need to provide details on portal:
Person Name : Mr. Shashank
Company : Airways LTD
Address : Jet Limited, 319, Udyog Nagar Vihar, Phase IV, Gurgaon -122016
Email : [email protected], number: +91-99999-88888
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Screenshot: Fake Job OfferLetter
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Screenshot: Fake Email of HR [email protected]
For example: Account details alleged in case: 6412596544
Screenshot: Account Details
3.5 Sample Evidence for Online Matrimonial Fraud

Following are some evidence samples which may be provided on the online matrimonial fraud
category:
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Screenshot: Matrimonial company payment receipt
Screenshot: WhatsApp and Bank transaction details
3.6 Sample Evidence for Threatening Email

Following are some evidence samples which may be provided on the threatening email category:
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Screenshot: Threatening Email
3.7 Sample Evidence for Business Frauds/Email Takeover

Following are some evidence samples which may be provided on the business frauds/email
category:
Screenshot: Email Body
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Screenshot: Senders Email
3.8 Sample Evidence for Debit/Credit Card SIM Swap Fraud

Following are some evidence samples which may be provided on the debit/credit card, SIM swap
fraud category:
Screenshot: Transaction detail, bank account slip
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Screenshot: Mini statement
Screenshot: Notification bank SMS
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Screenshot: Debit/Credit SIM swap fraud
3.9 Sample Evidence for E-wallet Fraud

Following are some evidence samples which may be provided on the e-wallet category:
Screenshot: E-wallet transaction frauds SMS

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3.10 Sample Evidence for Fraud Call/ Vishing

Following are some evidence samples which may be provided on the fraud call/Vishing category:
Screenshot: Obscene Caller Number
3.11 Sample Evidence for Internet Banking Related Fraud

Following are some evidence samples which may be provided on the internet banking related
category:
To report Copy of your ID proof and address proof as shown in the bank records.
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Screenshot: Bank Statement
3.12 Sample Evidence for Ransomware
Following are some evidence samples which may be provided on the Ransomware category:
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Payment details and Email

For example: BTC amount 3 BTC
BTC account address: 18XXV3h9zzz1R4v6DGmfgcooG1Vk9B1m
Email [email protected]
Screenshot: Ransomware Details
3.13 Sample Evidence for Unauthorized Access Data/Breach

Following are some evidence samples which may be provided on the unauthorized access data
breach category:
Example: Website URL: https://pastebin.com/0a4xKSn2
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Screenshot: Website URL and content
3.14 Sample Evidence for Website Related/Defacement

Following are some evidence samples which may be provided on the website related/defacement
category:
For example (Website URL: www.website.gov.in)
Screenshot: Website defacement upsc.gov.in
Other info: Mirror page of hacked website
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Screenshot: Mirror image of defaced website (website.gov.in) on zone-h
3.15 Sample Evidence for Cryptocurrency Fraud

Following are some evidence samples which may be provided on the cryptocurrency fraud
category:
For example (Transaction details BTC address: 1FjqYtC3wwfzpAQDcRRTJRZguksfQRWeDq)
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Sellers Btc Address : 1FjqYtC3wwfzpAQDcRRTJRZguksfQRWeDw

Seller business page https://www.facebook.com/wedvs
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Snapshot: SMS Bitcoin details
3.16 Sample Evidence for Online Trafficking

Following are some evidence samples which may be provided on the online trafficking category:
For example: UserID: seller userid, m***********g
Messaging app: Instagram
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Screenshot: User ID and Contact details
Screenshot: User ID
Page 91 of 91

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CITIZEN MANUAL

USER MANUAL FOR NATIONAL CYBERCRIME REPORTING PORTAL

MINISTRY OF HOME AFFAIRS

INDIAN CYBERCRIME COORDINATION CENTRE (I4C)

MINISTRY OF HOME AFFAIRS

USER MANUAL FOR REPORTING

OTP One Time Password

3. REPORT OTHER CYBERCRIME FLOWCHART 7

5. INFORMATION REQUIRED FOR REPORTING OF CYBERCRIME COMPLAINTS-

6. TRACK COMPLAINT STATUS 54

7.1 RECOVER YOUR USERNAME 55

1. National Cybercrime Threat Analytics Unit (TAU)

Working of the Portal

3. Report Other Cybercrime Flowchart

4. HOW TO REPORT A COMPLAINT

Type the URL https://www.cybercrime.gov.in in the Web browser

Step 1: Navigate to Report Other Cyber Crime section

I. Click on “File a complaint”

Step 2: Login for reporting a complaint

i. Enter your name in “User Name” field (mandatory)

Step 3: Select category and sub-category of Complaint

Under Incident details tab, select the category of complaints.

1. Online and Social Media Related Crime

Step 4: Provide Incident Details

Fill the following details about the complaint/incident details

i. Select approximate “Date and Time” of incident (Mandatory)

Step 5: Provide Suspect Details

Share the suspect details if suspect is known.

i. Type house no., street name, colony, village/town/city, tehsil details

Step 6: Provide Complainant Details

Click on “Complainant Details” tab to provide the details of complainants

a. Fill the complainant details

i. Select the “Gender” & Enter “DOB”.

b. Provide the complainant’s address for correspondence

i. Select Your “Nationality”

Step 7: Preview & Submit

Step 8: Generate PDF of reported complaint

Following are the sample of downloaded complaint

Snapshot: Sample of downloaded complaint

5. INFORMATION REQUIRED FOR REPORTING OF CYBERCRIME

5.1 Report Online and Social Media Related Crime

2. Select the “Sub-category of complaint” (Mandatory) from the drop-down (multiple

5.1.1.2 Complaint reporting

V. Upload evidence (Maximum allowable limit is 5 MB) as applicable. (refer to 5.1.1.1)

5.1.2 E-Mail Phishing

5.1.2.2 Complaint Reporting

ix. Select approximate “Date and Time” of incident (Mandatory)

xiii. Click on Save and Next to proceed

5.1.3 Email Hacking

I. If you have received an email hacking related SMS:

5.1.3.2 Complaint reporting

iii. Select approximate “Date and Time” of incident (Mandatory)

vii. Click on Save and Next to proceed

i. If you received or found fake/impersonating profile on internet messaging platform such as

5.1.4.2 Complaint reporting

iii. Select approximate “Date and Time” of incident (Mandatory)

vii. Click on Save and Next to proceed

5.1.5 Impersonating Email

If you have received an impersonating email: