Virtual Desktop Infrastructure Evaluation & RFP Response Tool

A key component of any evaluation is an RFP. Enterprises considering a virtual desktop infrastructure (VDI) solution need
score potential solutions; however, gathering and scoring the various responses to an RFP can be difficult and time consum
enables enterprises to evaluate and compare the results of an RFP process quickly and easily.

Use this tool to:

- Determine each requirement's level of importance to your organization.
- If not using an RFP process, short list vendors with this tool.
- Score and compare potential VDI solution RFP responses.

Follow the instructions outlined in each tab to complete the evaluation.

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FP Response Tool

nfrastructure (VDI) solution need to comparitively

P can be difficult and time consuming. This tool
easily.

nrestricted use of subscribers to Info-Tech Research

pecific professional or personal advice, and are not
nt either in whole or in part as a basis and guide for
eplace the Info-Tech Information in the Header and
Project Characteristics Level of Desirability
Please Insert Your Vendor Names Below: Mandatory criteria are requirements that would knock out any
Vendor 1 vendors that are unable to meet them.
Vendor 2
Desirable criteria are requirements that the organization would like
Vendor 3 as part of the solution.
Vendor 4
Not applicable criteria are requirements that the organization does
Vendor 5 not need.

Functional Requirements
Instructions:
1. Indicate the desirability of each of the listed functional requirements. The features below are examples only, and the text can be edited as required.
2. Add any additional requirements in the "Other" cells.
3. Indicate if the vendor can meet each of the documented requirements below by using the Yes/No drop downs.
***DO NOT ADD OR DELETE ROWS AS THIS WILL IMPACT THE SCORING ALGORITHM***
Level of
Feature Requirements Criteria Vendor 1 Vendor 2 Vendor 3 Vendor 4 Vendor 5
Desirability
The proposed solution must be able to serve virtual
Windows 7 virtual Windows 7 desktops with predetermined application
desktops for up to software stacks up to 1500 seats. Access devices can Mandatory Yes No Yes No Yes
1500 users include, but are not limited to, thin clients, legacy
PCs, new PCs and home PCs.
End-user should have as "near native" experience of
their Windows desktop environment as possible.
End User Experience Demonstrate how the solution will provide a enriched Mandatory Yes No No Yes Yes
end user experince (for example, technologies for
remote access acceleration.)
Describe how solution manages virtual desktop
configuration both in terms of single configuration
Management of shared by groups of users and individual
users and groups personalization. For example, desktop pooling, gold
Mandatory No Yes Yes No Yes
image templates, personalization of desktops, user
profile management.
Describe how the connection between the end user
device and the virtual desktop host machines is
Brokering
brokered. How will it integrate with existing directory
Mandatory Yes No No Yes Yes
services, such as active directory.
Describe how the proposed solution integrates with
Management of the desktop and virtual machine management stacks.
Mandatory Yes No Yes No Yes
solution Estimate of how many administrators will be required
to manage the solution (per 100 desktops).
 Santee Cooper requires the capability to host multiple
Integration with versions of software within a single desktop (for
Application example, multiple versions of Internet Explorer). Desirable Yes No No Yes Yes
Virtualization Describe how app virtualization can be integrated
with solution for app isolation within a VM desktop.
What features are available for potential off-line
"Offline" or Cached
virtual desktop users, such as a mobile user who is Desirable No Yes Yes No Yes
Desktops
not connected to the network.

Santee Cooper currently uses VMware for virtual

Support for VMware machine hosting. The solution should be able to
virtual infrastructure manage VMware hosted desktop VMs on a VMware Mandatory No Yes No Yes Yes
on the back end. hypervisor (or make a compelling case for a different
hypervisor, such as XenServer or Microsoft Hyper-V).
Other Not Applicable
Other Not Applicable
Other Not Applicable
Other Not Applicable
Other Not Applicable
Other Not Applicable
Other Not Applicable
Other Not Applicable
Other Not Applicable
Other Not Applicable
Other Not Applicable
Other Not Applicable
Other Not Applicable
Other Not Applicable
Other Not Applicable
Other Not Applicable
Other Not Applicable
Other Not Applicable
Other Not Applicable
Other Not Applicable
Other Not Applicable
Other Not Applicable
 Technical Requirements
Instructions:
1. Indicate the desirability of each of the listed content features. The features below are examples only, and the text can be edited as required.
2. Add any additional features in the "Other" cells.
3. Indicate if the vendor can meet each of the documented requirements below by using the Yes/No drop downs.
***DO NOT ADD OR DELETE ROWS AS THIS WILL IMPACT THE SCORING ALGORITHM***
Level of
Feature Requirements Criteria Vendor 1 Vendor 2 Vendor 3 Vendor 4 Vendor 5
Desirability
Detailed map indicating the technical requirements
Architectural Map for the solution. Detailing the server layer, the Mandatory Yes No Yes No Yes
transport layer, and the access device layer.
Recommendation on the required server capacity to
Server Capacity host the solution in terms of expected number of
Mandatory Yes Yes No No Yes
Recommendation VMs per core as well as the expected amount of
memory per VM.
Recommendation on the expected amount of
Storage Capacity storage capacity required for solution in terms of
Mandatory Yes No Yes No No
Recommendation total storage requirements per VM and total
requirements for solution.
Network capacity
Total network capacity requirement per VM. Mandatory Yes Yes No No No
recommendation.
Integration with Santee Cooper currently uses Citrix Nescaler and
existing network Branch Repeater technologies for enhanced
Desirable Yes No Yes No Yes
excelleration endpoint connectivity. Discribe how solution could
technologies. leverage these technologies.
Other Not Applicable
Other Not Applicable
Other Not Applicable
Other Not Applicable
Other Not Applicable
Other Not Applicable
Other Not Applicable
Other Not Applicable
Other Not Applicable
Other Not Applicable
Other Not Applicable
Other Not Applicable

NIST | Office Chief Information Officer Page: 5

Support Requirements
Instructions:
1. Indicate the desirability of each of the listed architecture features. The features below are examples only, and the text can be edited as required.
2. Add any additional items in the "Other" cells.
3. Indicate if the vendor can meet each of the documented requirements below by using the Yes/No drop downs.
***DO NOT ADD OR DELETE ROWS AS THIS WILL IMPACT THE SCORING ALGORITHM***

Level of
Feature Requirements Criteria Vendor 1 Vendor 2 Vendor 3 Vendor 4
Desirability
Implementation Provides complete turnkey on-site implementation
Mandatory No Yes No Yes
support and project management support.
Provides toll free customer support 24 hours, seven
Customer support Desirable No Yes Yes No
days per week.
Training Provides on-site training to technicians. Mandatory No Yes No Yes
Provides future software releases and updates to all
Software updates Mandatory No Yes Yes No
apps as part of regular software maintenance fees.
Provides technical documentation for support staff
Technical
including system overviews, design, flowcharts, and Mandatory No Yes No Yes
documentation
file layouts.
Provides complete set of user manuals for all software
User manuals apps to document and explain system features and Mandatory No Yes Yes No
functions.
Not
Other
Applicable
Not
Other
Applicable
Not
Other
Applicable
Not
Other
Applicable
Not
Other
Applicable
Not
Other
Applicable
Not
Other
Applicable
Not
Other
Applicable
Not
Other
Applicable
Not
Other
Applicable
Not
Other
Applicable
Not
Other
Applicable
Not
Other
Applicable
Not
Other
Applicable
Not
Other
Applicable
Not
Other
Applicable

NIST | Office Chief Information Officer Page: 6

Qualification References
Instructions:
1. Indicate the desirability of each of the listed support features. The features below are ex
2. Add any additional items in the "Other" cells.
3. Indicate if the vendor can meet each of the documented requirements below by using t
***DO NOT ADD OR DELETE ROWS AS THIS WILL IMPACT THE SCORING ALGORITH

Requirement Criteria

Full legal name of company, years in business,

Vendor Outline
number of people currently employed.

The supplier and each supplier partner will provide a

References listing of current clients that demonstrate the
experience for which the organization is seeking.
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
 The features below are examples only, and the text can be edited as required.

irements below by using the Yes/No drop downs.

THE SCORING ALGORITHM***
Level of
Vendor 1 Vendor 2 Vendor 3 Vendor 4
Desirability

Mandatory Yes Yes No No

Mandatory No No Yes Yes

Not
Applicable
Not
Applicable
Not
Applicable
Not
Applicable
Not
Applicable
Not
Applicable
Not
Applicable
Not
Applicable
Not
Applicable
Not
Applicable
Not
Applicable
Not
Applicable
Not
Applicable
Not
Applicable
Not
Applicable
Not
Applicable
required.

Vendor 5

Yes

No
 5 Year Cost Estimation
Instructions: Please fill in the estimated cost for each of the vendors.
Helpful tip: Keep the requirements scoring and the pricing separate. You may want to strip out the pricing to the selection team and let them evaluate
vendors on requirements first, then, after those scores are done, put in the pricing and select the most appropriate vendor.
Name Description Vendor 1 Vendor 2 Vendor 3 Vendor 4 Vendor 5
Cost of Server Capacity Based on VM density (number of
$- $- $- $- $-
VMs per Core) extrapolated to total servers required.
Server Hardware

Total per seat licensing multiplied by number of seats. $- $- $- $- $-

VDI Software Licensing
Cost of Windows OS licensing plus VDI rights (e.g.
$- $- $- $- $-
Windows OS Licensing Windows 7 licenses plus Virtual Desktop Access or VDA)

Server Licensing (if Server licensing fees associated with the proposed
$- $- $- $- $-
applicable) software.
Any documentation and/or training fees associated with
$- $- $- $- $-
Documentation & Training the proposed software.
Maintenance fees associated with the proposed
$- $- $- $- $-
Maintenance software.

Installation costs associated with the proposed software. $- $- $- $- $-

Installation
Any integration fees associated with the proposed
$- $- $- $- $-
Integration software.
Any labor, equipment, or other costs associated with
importing legacy data from current systems into the $- $- $- $- $-
Project Management proposed solution.
Any project management fees associated with the
$- $- $- $- $-
Miscellaneous proposed software.
Other (specify) $- $- $- $- $-
Other (specify) $- $- $- $- $-
Other (specify) $- $- $- $- $-
Other (specify) $- $- $- $- $-
TOTAL $- $- $- $- $-

NIST | Office Chief Information Officer Page: 10

Desktop Virtualization RFP Results
Instructions:
1. Indicate the weightings for each of the 4 categories by adjusting the percentages up or
2. The total weightings must add up to 100%

Category Weight Vendor 1

Functional Requirements 40% 64%
Technical Requirements 20% 100%
Support Requirements 20% 0%
Qualifications & References 20% 50%
Total Score 100% 56%

Total 5 Year Cost $-

# of Mandatory Criteria Unmet 8

# of Desirable Criteria Unmet 2

Recommendations
- You may have to knock out vendors that have unmet mandatory criteria. Go back to
before eliminating a vendor.
- Balance features, architecture and support against cost to determine which vendors you
esults
by adjusting the percentages up or down.

Vendor 2 Vendor 3 Vendor 4 Vendor 5

36% 50% 50% 100%
44% 56% 0% 56%
100% 45% 55% 36%
50% 50% 50% 50%
53% 50% 41% 68%

$- $- $- $-

7 9 10 6
2 1 3 1

mandatory criteria. Go back to those criteria and determine if they are truly required

st to determine which vendors you would like to bring in for a demonstration.